Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Elements of the
Extended Marketing Mix
Resource
Person
MATHISHA HEWAVITHARANA
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-5
the United States edition of Marketing Management, 14e.
Elements of Marketing Mix . . . . (7P’s)
Product
Price For
Marketing
Place
Goods
Promotion
For Services
Marketing
People
Process Extended
Physical Evidence
Elements
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-8
the United States edition of Marketing Management, 14e.
PRODUCT
“ Core Benefits / Attributes Sought by the Customer ”
Can be Defined As a Product
Products
Tangible Intangible
(Goods) (Services)
Goods Services
Tangibility Intangibility
Separability Inseparability
Standard Variable
Can be Measured Can not be Measured
Perish ability is less Perish ability is high
Ownership No Ownership
o Organizational Products
1-11
Refer© :2013
Copyright Page 293
Dorling – 294(India)
Kindersley ( Marketing Management
Pvt Ltd. Authorized 14th
adaptation from edition)
the United States edition of Marketing Management, 14e.
PRODUCT
Product Line / Mix of the Company
Product Line Product Mix
A group of products
which are closely
related and are sold
Collection of all product
to a similar market
lines in the business.
segment. 1-12
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from
the United States edition of Marketing Management, 14e.
Five Product Levels
o Introduction
o Growth
o Maturity
o Decline
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from
the United States edition of Marketing Management, 14e.
1-14
PRODUCT
Product Life Cycle (PLC)
Performance
3 5
2 Sales
Profit
Time
1
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-15
the United States edition of Marketing Management, 14e.
NEW PRODUCT DEVELOPMENT
o Innovative Products
o Replacement Products
o Imitative Products
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-16
the United States edition of Marketing Management, 14e.
NEW PRODUCT DEVELOPMENT
Adoption of Innovation / Diffusion of Innovation
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-17
the United States edition of Marketing Management, 14e.
PRODUCT
Packaging
Need for Packaging
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-18
the United States edition of Marketing Management, 14e.
Chapter Contents
Introduction to Marketing Mix
Product
Price
Place
Promotion
People
Process
Physical Evidence
Integration of the Marketing Mix
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-19
the United States edition of Marketing Management, 14e.
What is Price ?
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-20
the United States edition of Marketing Management, 14e.
Determining Prices
Pricing to Meet Business Objectives
- Profit-Maximizing Objective
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-21
the United States edition of Marketing Management, 14e.
Steps in Setting Price
Determine demand
Estimate costs
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-23
the United States edition of Marketing Management, 14e. V 01/02
Pricing Strategies
Psychological Pricing
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-24
the United States edition of Marketing Management, 14e. V 03 / V 04
Chapter Contents
Introduction to Marketing Mix
Product
Price
Place
Promotion
People
Process
Physical Evidence
Integration of the Marketing Mix
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-25
the United States edition of Marketing Management, 14e.
What Is a Marketing Channel?
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-26
the United States edition of Marketing Management, 14e.
Marketing Channel Levels
One-level channel
Two-level channel
Three-level channel
Intermediaries tend
to play a very
significant role in
the process of
distribution but will
result in pushing
up the price of the
product at the point
of reaching the end
consumer.
Refer : Page 381 ( Marketing Management 14th edition)
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-28
the United States edition of Marketing Management, 14e.
Marketing Channel Levels
Intermediaries tend
to play a very
significant role in
the process of
distribution but will
result in pushing
up the price of the
product at the point
of reaching the end
consumer.
Refer : Page 381 ( Marketing Management 14th edition)
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-29
the United States edition of Marketing Management, 14e.
Number of Intermediaries
Exclusive
Selective
Intensive
Determine objectives
Design communications
Select channels
Establish budget
o Advertising
o Personal Selling
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-37
the United States edition of Marketing Management, 14e. V 05 / V 06
Communication Mix
o Direct Marketing
o Sales Promotions
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-38
the United States edition of Marketing Management, 14e.
Communication Mix
o Public Relations
o Sponsorships
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-39
the United States edition of Marketing Management, 14e. V 07 / 08
Push & Pull Communication
Entire
communication
strategy of the
organization must
focus on a single
coherent corporate
strategy / direction
by maintaining the
consistency of the
message.
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-41
the United States edition of Marketing Management, 14e.
Chapter Contents
Introduction to Marketing Mix
Product
Price
Place
Promotion
People
Process
Physical Evidence
Integration of the Marketing Mix
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-42
the United States edition of Marketing Management, 14e.
People
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-43
the United States edition of Marketing Management, 14e. V 13
Chapter Contents
Introduction to Marketing Mix
Product
Price
Place
Promotion
People
Process
Physical Evidence
Integration of the Marketing Mix
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-44
the United States edition of Marketing Management, 14e.
Process
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-45
the United States edition of Marketing Management, 14e. V 10 / 12
Chapter Contents
Introduction to Marketing Mix
Product
Price
Place
Promotion
People
Process
Physical Evidence
Integration of the Marketing Mix
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-46
the United States edition of Marketing Management, 14e.
Physical Evidence
Physical Evidence
refers to …….
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-47
the United States edition of Marketing Management, 14e.
Chapter Contents
Introduction to Marketing Mix
Product
Price
Place
Promotion
People
Process
Physical Evidence
Integration of the Marketing Mix
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-48
the United States edition of Marketing Management, 14e.
Integration of the Marketing Mix
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-49
the United States edition of Marketing Management, 14e.
Chapter Contents
Introduction to Marketing Mix
Product
Price
Place
Promotion
People
Process
Physical Evidence
Integration of the Marketing Mix
Copyright © 2013 Dorling Kindersley (India) Pvt Ltd. Authorized adaptation from 1-50
the United States edition of Marketing Management, 14e.
Thank You !
0773 – 29 20 29
mathihewa@yahoo.com