Curriculum Vitae

Manu Mathew
Contact: 8892607183(M)
E-Mail: joman.mathew@gmail.com

Everyone define their own limits, new challenges are always there. Time has come for me to
raise the bar and define new goals for myself.

PROFESSIONAL ACHIEVEMENTS

 7 years and 3 months of Work Experience as a SIEBEL Technical Architect in both Windows and Unix
platform
 2+ years of experience as Salesforce Admin and Informatica Cloud Admin.
 Experience in handling Release Management.
 Proven team management skills.
 A dynamic individual with highly motivated & positive attitude towards life.
 An effective communicator with excellent relationship building & interpersonal skills.
 Trained with Accenture on Siebel Configuration, Siebel Tech Arch, Java, C++, Unix,Sql
 Self trained in Salesforce ADM 201 Course.
 Experience of working at Client site(KPN Netherlands and McAfee India)

PROFILE SUMMARY
Young, energetic and result oriented professional with more than 7+ years of experience in IT industry. Extended
expertise in SIEBEL Analytics/Technical Architecture and knowledge of SIEBEL EAI concepts. Extensive
knowledge in Salesforce ADM 201 skill sets and Informatica Cloud administration. Deep understanding of
technology with focus on delivering business solutions. Adept in analyzing evaluating end user requirements and
complex information system management.Persuasive communicator with exceptional relationship management
skills with the ability to relate to people at any level of business and management. Adriot at analyzing the
organization requirements; highly ethical. Trustworthy and discreet.

 Skilled team member with proven ability to lead and motivate teams to maximize productivity.
 Exceptional communication, analytical and inter personal and problem solving skills.
 Friendly with an upbeat attitude.
 Excellent decision making skills with a positive approach.
 Dedicated and highly ambitious to achieve personal as well as organizational goals.
 Ability to build new territories and expand opportunities towards the achievement of stated targets.
 Ability to grasp new technology easily and quickly.
 Hands on experience of working both at client side as well as offshore locations.

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 Curriculum Vitae

JOB EXPERIENCE
Project Pfizer Animal Health
Project DurationNovember 2011 - October 2012
Assigned RoleSIEBEL Technical Architect (Siebel 7.8, Siebel 8.0)

“Pfizer Animal health” presently known as Zoetis is largest global animal health company.

Role Description:
Have worked in Pfizer Animal Health Project for one year as a SIEBEL Technical Architect. During this tenure
I have worked on the following:-
 Maintaining Dev/Test and Production environments for two applications- SMART (Multilingual
application-8 Language) and EDGE (Multilingual application-2 Language)
 Maintained Siebel version 7.8 and 8.0 applications.
 Setting up test environments and UAT machines for regression testing and UAT by performing repository
migration, DDL synch, creating Upgrade kits.
 Providing support to the mobile client users and online users (DB extracts, DB initialization, net meeting
for solving synch issues and mobile client issues)
 Installing Siebel mobile client applications in agent’s machine.
 Interacted with CRM managers from 8 different countries to decide on the testing approach.
 Did regular health check on the production to ensure business is not getting affected
 Awarded once with Star performer award for quick learning skills.
 Awarded once with DU level award for the value creations and quick learning skills.
 Was part of team which won Star Team Award.
 Added extra skill to the team by creating testing scripts and executed the same for 8 different language
applications.
 Added extra skill to the team by doing minor configurations in multilingual applications.
 Created a script which helped team in triggering full compilation of 8 different language SRF which
helped in saving a lot of manual efforts.
 Created script which helped UAT team to test on same machine with two different local Db which gained
many appreciations from client team.
 Created knowledge base in Tech arch work done which helped new comers in the team in to perform tech
arch tasks easily.
 Was never hesitant in extending when team needed.
 Attended Accenture training in Installing Siebel in Windows environment.

ProjectKPN
Project DurationOctober 2012 - February 2017
Assigned RoleSIEBEL Technical Architect (Siebel 8.1.1.4 and IP15), Application Management Team Lead,
Release manager, Service Introduction Lead, Problem Management Lead, Upgrade Release Manager

KPN is a Dutch landline and mobile telecommunications company.

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 Curriculum Vitae
Role Description:
Have worked in KPN for 4.5 years as a SIEBEL Technical Architect and many management releated leading
roles. During this tenure I have worked on the following:-
 Leaded Siebel offshore team with 10 members.
 Leaded the Production Upgrade team for upgrading Siebel, BRM and Fusion applications to the latest
market version
 Leaded Service introduction (SI) team whose focus was to concentrate on the upcoming releases right
from design and highlight if any risks/concerns for seen.
 Alter/propose design change if the proposed Design from IT consultants has impact on existing operations
 Experience in upgrading Siebel 8.1.1.4 environment (Unix Platform) to Siebel IP15 which is in production
upgrade phase.
 Part of performance team and highlighted the performance team on the data volumes which needs to be
considered as part of performance testing in each release.
 Handling priority issues (P1/P2) on production and solving it well within SLA time
 Creation/Configuration of a multi-server Siebel environment involving load balancing.
 Created automation in shell script which helped client in monitoring the Siebel component and
automatically restarts those components when they go down, thereby reducing the impact on production.
 Created automation in shell script the log files and provides a list of SQLs which takes more time. This
script helped in analyzing the issue during P1 situations.
 Created automation in shell script which provides crashes that happened and gives the components which
crashed in a given day.
 Created a shell script for a production issue which monitors the gateway services and restarts the same
when it goes down.
 Created a shell script which deletes old log files thereby ensuring enough disk space in production
servers.
 Handled major production release right from scratch to Go-live period.
 Worked as Release manager for BSS team (Involving Siebel, Cordys, BRM, Fusion, BRE) for one year
where I have worked on managing the resources for deployment, creating deployment plans, interacting
with business on improving the deployment strategy and reducing downtime of production
 Worked as Problem manager for BSS team (Involving Siebel, Cordys, BRM, Fusion, BRE) where all the
existing functional defects are highlighted to business based on priority and get it scoped by innovation.
 Performed limited progression test after major releases and provided inputs to business in deciding Go-
No Go decisions.
 Taking knowledge transfer session on Siebel Tech Arch to the junior team members.
 Sizing of Siebel components i.e. Max/Min tasks
 Siebel Multilingual Environments
 Sql and Oracle Database Software
 Siebel integration with Oracle Fusion, Intershop, Cordys, BRM and Oracle BI publisher
 Siebel SARM analysis/configuration
 Siebel Crash/fdr analysis
 Attended Accenture training on Siebel Upgrade from 7.8 to 8.1.1.7
 Awarded with Stellar awards and Apex Awards during this tenure.
 Hands on experience on Salesforce, Cordys (Java) application, OEM and CCF applications.

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 Curriculum Vitae
ProjectMcAfee
Project DurationMarch 2018 - Present
Assigned RoleSiebel/Salesforce Techno functional lead, SIEBEL Technical Architect (8.1.1.11), Salesforce
Admin in Sales Cloud, Informatica Cloud Admin

McAfee, LLC is an American global computer security software company headquartered in Santa Clara,
California and is one of the world's largest dedicated security technology company.

Role Description:
Working in McAfee for past 1.6 years as a SIEBEL Technical Architect(8.1.1.11), Salesforce Admin in Sales
Cloud, Informatica Cloud Admin. During this tenure I have worked on the following:-
 Working as Siebel Admin of a Siebel QA, STG and Production environment each having more than 45
Servers each.
 Created Automation which performs complete Siebel SRF Migration, Siebel Services shutdown and
startup scripts, Siebel Compilation scripts.
 Have very good Salesforce Admin and Configuration knowledge on Salesforce Sales as well as Service
cloud application.
 Have very good knowledge on Informatica Admin tasks and have beginner level knowledge in creating
informatica mappings.
 Beginner level knowledge in Salesforce Lightning administration
 Working as a release manager, handling bi-weekly releases over weekend.
 Working on cases as well as on Service Now and adhering the SLAs.
 Working as an Individual contributor and having direct interaction with clients & company’s
stakeholders’.
 Working as CRM Admin and handling SFDC and Siebel related support work and doing requirement
gathering and team handling, bug fixing and assigning work as per bandwidth and capability to team
members.
 Having good hands on experience working as techno functional lead and have good understanding of
salesforce best practice as well as Customization/development.
 Distributing the work between Bangalore office Teammate and setting the priority and time estimation to
finish any Admin & development related work.
 Having very good experience in data migration and data loading either by API tool or Workbench.
 Working and fixing configuration as well as customization related issues and helping my team to work
more effectively.
 Have good knowledge to work on ticketing tool like service now, Cases etc.
 Working on user profiles, role hierarchies, sharing rules, reporting, custom object
 creation, validation and workflow rules, as well as lead & campaign management, provisioning
 of objects and layouts.
 Using ANT and change set for all kind of deployments in SFDC to move the changes from Sandbox to
production.
 SRF/Repository Migration, Informatica mapping, CRM COD related changes and daily SF as well as
Siebel related tasks.

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 Curriculum Vitae

SKILL SET

Skill Proficiency Experience Level of Interest Year Last Used

Siebel Technical Architecture Proficient 7+ Years High 2018
Salesforce Admin Proficient 2+ Years High 2018
Informatica Admin Proficient 2+Years High 2018
Sales Cloud Proficient 2+ Years High 2018
Salesforce Lightning Novice 1+ Years High 2018
Communication Domain Proficient 6+ Years High 2018
CRM on Demand Novice 2+ Years High 2018
Unix/Solaris Proficient 6+ Years High 2017
SQL Proficient 7+ Years Moderate 2018
Siebel Configuration Trained 1 Month Moderate 2012

Siebel EAI Trained - Moderate 2016

Pharma Domain Novice 1 Year Moderate 2012

Siebel Testing Trained 1 Month Moderate 2012

Java Trained 1 Month Moderate 2016

REWARDS
Recieved Star performer award for quick learning skils in 2012
Recieved DU level award for Value creation and quick learning skills 2012
Received the Stellar Award for outstanding performance in 2014
Recieved Apex Award for outstanding performance in 2016
Recieved Apex Award for outstanding performance in 2016

PERSONAL VITAE
Date of Birth : 19th September 1989
Marital Status: : Maried
Permanent Address : Canavil House, Vetticode PO, Kattanam, Alapuzha Dist, Kerala 690503
Present Address : No 28, Nandanam, Ground Floor, Ekya School Road, Chinnapanahalli, Bangalore-560037
Languages Known : English, Malayalam, Hindi-Understanding

EDUCATION
B.Tech in Electronics and Communication Engineering with 74% from Kerala University in June, 2011.
XII with 81% from Central Board of Secondary Education in May, 2007.
X with 84% from Central Board of Secondary Education in May, 2005.

DECLARATION:
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility
for the correctness of the above-mentioned particulars.

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 Curriculum Vitae

Place: Bangalore Manu Mathew

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