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CLIENT INFORMATION
INCIDENT INFORMATION
BOUNCE CHECK
Nature of Incident
Description and details Check Mr.Darwin Joaquin was bounced due to insufficient fund because she
of incident advice me to pull-out the checks yet her request letter was miss place.
(in chronological
sequence)
ACTION TAKEN
Reported by:
Jerlyn Bayaoa
RECOMMENDATION
INCIDENT REPORT
1
CLIENT INFORMATION
INCIDENT INFORMATION
ACTION TAKEN
As we check his account to our system, we saw that his July 2017 check has been hold because they
informed former CreCo staff to canceled their unit verbally. However, it wasn’t canceled and we
deposited their August check payment. As of today, they have a 3 months delinquent from July-
September. And they are going to settle all their dues with penalty on or before October 2017.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
INCIDENT REPORT
2
CLIENT INFORMATION
INCIDENT INFORMATION
ACTION TAKEN
We overlooked to pull-out his checks, since it is not also properly endorsed to us regarding of the
payment of Mr. Mamerto Uy. We already informed the client regarding on this matter. As of this
moment, the checks are on-hand and are ready to pull-out. With this, we want to CM-September 2017
payment on his ledger and cleared the posting of the September payment.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
3
INCIDENT REPORT
CLIENT INFORMATION
INCIDENT INFORMATION
ACTION TAKEN
We already communicate to the client regarding on this matter. We will pull-out the old checks since it is
not yet turn-over to the client. However, we want to CM-July, August, and September 2017 payment on
his ledger and putting the right check that is being cleared and that is his new check. Will pull-out his
remaining old checks after this incident happened.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
INCIDENT REPORT
4
CLIENT INFORMATION
INCIDENT INFORMATION
ACTION TAKEN
Do series of verification from the Docs Dept and confirmed that the said payment was unposted in the
system. Requesting to issue Credit Memo for this payment from A/R dept c/o Ms. Tonette
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
Issue CM or post the reservation payment for this account in the ledger
Approved By:
Leo C. Real
CreCo Supervisor
5
INCIDENT REPORT
CLIENT INFORMATION
Fredie Baguio
Name of Client
INCIDENT INFORMATION
Unposted Payment
Nature of Incident
Description and details Mr. Fredie Baguio, pays his equity last October 11,2017 as his full payment.
of incident However, his ledger has balance of Php 1,666.55.
(in chronological
sequence)
ACTION TAKEN
Requesting to issue Credit Memo for his payment c/o Ms. Tonette
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
Approved By:
Leo C. Real
Credit & Collection Supervisor
6
INCIDENT REPORT
CLIENT INFORMATION
Joselyn Amirul
Name of Client
INCIDENT INFORMATION
ACTION TAKEN
We already communicate to the client regarding on this matter. We will pull-out the old checks since it is
not yet returned to the client. However, we want to CM-September 25,2017 payment on his ledger.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
Approved By:
Leo C. Real
Credit & Collection Supervisor
7
INCIDENT REPORT
CLIENT INFORMATION
Margie Fernandez
Name of Client
NAVONA Block 06 Lot 12
Project and Location
INCIDENT INFORMATION
ACTION TAKEN
We overlooked to pull-out his checks, since it is not also properly endorsed to us regarding of the
payment of Ms. Margie Fernandez. We already informed the client regarding on this matter. As of this
moment, the checks are on-hand and for return to the client. With this, we want to CM-September
25,2017 payment on his ledger.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
Approved By:
Leo C. Real
Credit & Collection Supervisor
8
INCIDENT REPORT
CLIENT INFORMATION
Dominique Jurban
Name of Client
INCIDENT INFORMATION
ACTION TAKEN
We overlooked to pull-out his checks, since it is not also properly endorsed to us regarding the payment
of Mr. Dominique Jurban. We already informed the client regarding on this matter. As of this moment,
the August 2017 check is already returned to the client. With this, we want to CM-August 16,2017
payment on his ledger.
Reported by:
Crystal B. Danlog
Credit & Collection Specialist
RECOMMENDATION
Approved By:
Leo C. Real
Credit & Collection Supervisor
9
INCIDENT REPORT
CLIENT INFORMATION
Gonzalo Bawiga Jr. & Teresita Bawiga
Name of Client
MIMOSA Block 03 Lot 11/ MIMOSA Block 06 Lot 08
Project and Location
INCIDENT INFORMATION
Nature of Incident
Description and details It is when the client has a 3 every other month delinquent because of the
of incident bounced checks. As when I follow-up them with their payment, the contact
(in chronological number that has been posted on the buyer’s profile is the agent’s number.
sequence) So, from time to time I contacted that number I spoke the agent saying that
she is still waiting for the buyer’s remittances. With this, we decided to make
a notice with regards of his delinquents. As when the buyer’s sister received
the notice, she is in panic called us that they pay their monthly dues through
their agent.
ACTION TAKEN
We already called and informed the agent that we had already talked with client’s sister. She told that
the agent promised to the client’s sister to pay the 3months unpaid equity within this year.
Prepared by:
Crystal B. Danlog
Credit & Collection Specialist
RECOMMENDATION
Waiting for the payment within this year of Gonzalo Bawiga Jr. totalling to Php117,440.75 and
Teresita Bawiga totalling to Php125,602.90, then inform sales mktg dept about the said issue for
them to take actions.
Noted By:
Leo C. Real
Credit & Collection Supervisor
Approved By:
Patrick Lim
Finance Manager
10
INCIDENT REPORT
CLIENT INFORMATION
Cabajes, Kris Joseph; Fernandez, Margie; Fudotan, Edward
Name of Client
INCIDENT INFORMATION
ACTION TAKEN
Since I found out that the said check was account closed and was not pulled-out, I just informed the
clients regarding this matter. I already returned remaining checks to them. We are requesting to issue
CM for December 2017 payment since this is cleared in the Bank statement.
Prepared by:
Crystal B. Danlog
Credit & Collection Specialist
RECOMMENDATION
Noted By:
Leo C. Real
Credit & Collection Supervisor
11
INCIDENT REPORT
CLIENT INFORMATION
INCIDENT INFORMATION
Nature of Incident LOST POST DATED CHECK PAYMENT OVER THE COUNTER
Description and details Last October 16,2017 Ms. Barbon pays her delinquent over the counter.
of incident However, her payment made was on date check and PDC. She pays on date
(in chronological check over the counter amounted Php33,641.67, and the remaining balance
sequence) Php56,284.24 was a post dated check dated November 25,2017. The PDC
was not deposited by the next day because it was confirmed and admit lost
by Ms. Tonette, since she was the reliever that time of Cath (Cashier). We
thought that she already coordinated with the buyer regarding the lost
check, but upon verification, the buyer have no idea until such time she
decided to move-in and ask her move-in computation.
ACTION TAKEN
I already communicated the buyer, and asked her the receipt serve us a proof or evidence that she made
payment last October 16,2017.
Reported by:
Crystal B. Danlog
Credit & Collection Specialist
RECOMMENDATION
Approved By:
Leo C. Real
Credit & Collection Supervisor
12
INCIDENT REPORT
CLIENT INFORMATION
INCIDENT INFORMATION
ACTION TAKEN
As we checked by Ms. Sayson, she is basing by the old check that are bounced since it is not clear to us
and we’re confused about the checks cleared. With this, we want to CM-August 2017 payment, his
ledger and putting the right check that is being cleared and that is his new check. Will pull-out his
remaining old checks after this incident happened.
Reported by:
Crystal B. Danlog
RECOMMENDATION
13
INCIDENT REPORT
CLIENT INFORMATION
INCIDENT INFORMATION
ACTION TAKEN
As we check his account to our system, we saw that his July 2017 check has been hold because they
informed former CreCo staff to canceled their unit verbally. However, it wasn’t canceled and we
deposited their August check payment. As of today, they have a 3 months delinquent from July-
September. And they are going to settle all their dues with penalty on or before October 2017.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
14
INCIDENT REPORT
CLIENT INFORMATION
INCIDENT INFORMATION
ACTION TAKEN
We overlooked to pull-out his checks, since it is not also properly endorsed to us regarding of the
payment of Mr. Mamerto Uy. We already informed the client regarding on this matter. As of this
moment, the checks are on-hand and are ready to pull-out. With this, we want to CM-September 2017
payment on his ledger and cleared the posting of the September payment.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
15
INCIDENT REPORT
CLIENT INFORMATION
INCIDENT INFORMATION
ACTION TAKEN
We already communicate to the client regarding on this matter. We will pull-out the old checks since it is
not yet turn-over to the client. However, we want to CM-July, August, and September 2017 payment on
his ledger and putting the right check that is being cleared and that is his new check. Will pull-out his
remaining old checks after this incident happened.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
16
INCIDENT REPORT
CLIENT INFORMATION
INCIDENT INFORMATION
ACTION TAKEN
Do series of verification from the Docs Dept and confirmed that the said payment was unposted in the
system. Requesting to issue Credit Memo for this payment from A/R dept c/o Ms. Tonette
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
Issue CM or post the reservation payment for this account in the ledger
Approved By:
Leo C. Real
CreCo Supervisor
17
INCIDENT REPORT
CLIENT INFORMATION
Fredie Baguio
Name of Client
INCIDENT INFORMATION
Unposted Payment
Nature of Incident
Description and details Mr. Fredie Baguio, pays his equity last October 11,2017 as his full payment.
of incident However, his ledger has balance of Php 1,666.55.
(in chronological
sequence)
ACTION TAKEN
Requesting to issue Credit Memo for his payment c/o Ms. Tonette
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
Approved By:
Leo C. Real
Credit & Collection Supervisor
18
INCIDENT REPORT
CLIENT INFORMATION
Joselyn Amirul
Name of Client
INCIDENT INFORMATION
ACTION TAKEN
We already communicate to the client regarding on this matter. We will pull-out the old checks since it is
not yet returned to the client. However, we want to CM-September 25,2017 payment on his ledger.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
Approved By:
Leo C. Real
Credit & Collection Supervisor
19
INCIDENT REPORT
CLIENT INFORMATION
Margie Fernandez
Name of Client
NAVONA Block 06 Lot 12
Project and Location
INCIDENT INFORMATION
ACTION TAKEN
We overlooked to pull-out his checks, since it is not also properly endorsed to us regarding of the
payment of Ms. Margie Fernandez. We already informed the client regarding on this matter. As of this
moment, the checks are on-hand and for return to the client. With this, we want to CM-September
25,2017 payment on his ledger.
Reported by:
Crystal B. Danlog
Credit & Collection
RECOMMENDATION
Approved By:
Leo C. Real
Credit & Collection Supervisor
20
INCIDENT REPORT
CLIENT INFORMATION
Dominique Jurban
Name of Client
INCIDENT INFORMATION
ACTION TAKEN
We overlooked to pull-out his checks, since it is not also properly endorsed to us regarding the payment
of Mr. Dominique Jurban. We already informed the client regarding on this matter. As of this moment,
the August 2017 check is already returned to the client. With this, we want to CM-August 16,2017
payment on his ledger.
Reported by:
Crystal B. Danlog
Credit & Collection Specialist
RECOMMENDATION
Approved By:
21
Leo C. Real
Credit & Collection Supervisor
INCIDENT REPORT
CLIENT INFORMATION
Gonzalo Bawiga Jr. & Teresita Bawiga
Name of Client
MIMOSA Block 03 Lot 11/ MIMOSA Block 06 Lot 08
Project and Location
INCIDENT INFORMATION
Nature of Incident
Description and details It is when the client has a 3 every other month delinquent because of the
of incident bounced checks. As when I follow-up them with their payment, the contact
(in chronological number that has been posted on the buyer’s profile is the agent’s number.
sequence) So, from time to time I contacted that number I spoke the agent saying that
she is still waiting for the buyer’s remittances. With this, we decided to make
a notice with regards of his delinquents. As when the buyer’s sister received
the notice, she is in panic called us that they pay their monthly dues through
their agent.
ACTION TAKEN
We already called and informed the agent that we had already talked with client’s sister. She told that
the agent promised to the client’s sister to pay the 3months unpaid equity within this year.
Prepared by:
Crystal B. Danlog
Credit & Collection Specialist
RECOMMENDATION
Waiting for the payment within this year of Gonzalo Bawiga Jr. totalling to Php117,440.75 and
Teresita Bawiga totalling to Php125,602.90, then inform sales mktg dept about the said issue for
them to take actions.
Noted By:
Leo C. Real
Credit & Collection Supervisor
22
Approved By:
Patrick Lim
Finance Manager
INCIDENT REPORT
CLIENT INFORMATION
Cabajes, Kris Joseph; Fernandez, Margie; Fudotan, Edward
Name of Client
INCIDENT INFORMATION
ACTION TAKEN
Since I found out that the said check was account closed and was not pulled-out, I just informed the
clients regarding this matter. I already returned remaining checks to them. We are requesting to issue
CM for December 2017 payment since this is cleared in the Bank statement.
Prepared by:
Crystal B. Danlog
Credit & Collection Specialist
RECOMMENDATION
Noted By:
Leo C. Real
Credit & Collection Supervisor
23
INCIDENT REPORT
CLIENT INFORMATION
INCIDENT INFORMATION
Nature of Incident
Description and details It is when the client pays full payment of his equity over the counter. He
of incident found out that he has still delinquent of the month of May 2017. He
(in chronological questioned but he still paid for it. When he reached home, his wife angrily
sequence) asked what is happening when they don’t know that they have bounced
check last May 2017. Her concerned was why did Johndorf didn’t inform
them regarding on the bounced check, since it was overdue already. They
paid penalty almost half of the amount of their principal monthly equity. This
is unfair of their side, since they are good payer. And it’s a negligence of the
in-charged of not informing them.
ACTION TAKEN
I asked for the bank statement of client and they are going to come in the office to clarify the said issue.
Reported by:
Crystal B. Danlog
Credit & Collection Specialist
RECOMMENDATION
24
Approved By:
Leo C. Real
Credit & Collection Supervisor
INCIDENT REPORT
CLIENT INFORMATION
INCIDENT INFORMATION
ACTION TAKEN
I asked for the bank statement of the client, but the agent wants feedback as soon as possible because
the agent is willing to settle all his remaining balance.
Reported by:
Crystal B. Danlog
Credit & Collection Specialist
RECOMMENDATION
Informed accounting to locate the said checks if deposited or not and If they really received the pdc’s
from the agent
Noted by:
Leo C. Real
25
Credit & Collection Supervisor
March 8, 2018
INCIDENT REPORT
CLIENT INFORMATION
INCIDENT INFORMATION
ACTION TAKEN
I asked for the bank statement of the client, but the agent wants the answer as soon as possible for
them to pay cash of the buyer’s remaining balance.
Reported by:
Recommended by:
RECOMMENDATION
Waived the interest of late payment since it was our fault and was confirmed from our bank
statement that they deposited after 1 day. Instead of making refund, charge it to move in fees.
Implementation of tagging of bounced checks in the system
□ Approved
26
□ Disapproved
Patrick Lim
Finance Manager
INCIDENT REPORT
CLIENT INFORMATION
INCIDENT INFORMATION
ACTION TAKEN
I asked her to clarify to her depository bank whether it is bounced or account closed. Asked for a bank
statement showing there is really a bounced check charges.
Reported by:
Crystal B. Danlog
Credit & Collection Specialist
RECOMMENDATION
If proven there is bank charges, accountability should be deducted to the payroll of the checks in-
charge but since the in-charge has already resign, we can deduct it to her last pay.
27
Noted by:
Leo C. Real
Credit & Collection Supervisor
INCIDENT REPORT
CLIENT INFORMATION
INCIDENT INFORMATION
ACTION TAKEN
We already pulled-out his remaining checks. I also negotiate him, that the refund will be deducted
to his move-in fees, hence he is not yet pay his move-in fees.
Reported by:
Recommended by:
RECOMMENDATION
□ Approved
□ Disapproved
Patrick Lim
Finance Manager
28
April 19, 2018
INCIDENT REPORT
CLIENT INFORMATION
INCIDENT INFORMATION
ACTION TAKEN
I asked for the bank statement of client and they are going to come in the office to clarify the said
issue. We reconciled his bank statement comparing our bank statement and found out, that his
check was cleared on that date and was not posted in our system.
Reported by:
Recommended by:
RECOMMENDATION
□ Approved
□ Disapproved
29
Patrick Lim
Finance Manager
INCIDENT REPORT
INCIDENT REPORT
CLIENT INFORMATION
Honey Grace Macapobre
Name of Client
INCIDENT INFORMATION
ACTION TAKEN
The company will refund the said cleared check
Reported by:
Recommended by:
RECOMMENDATION
i am asking for his bank statement to proof that his check was cleared.
□ Approved
□ Disapproved
Patrick Lim
Finance Manager
30