Autodesk® Installation Support

Here are some frequently asked installation questions and answers to assist you
should you have any difficulty installing AutoCAD LT. Autodesk also offers a short
period of free installation and configuration support for AutoCAD LT in some
countries. Read below to see if you qualify for this support.

Autodesk® Professional Services provided this information on January 14, 2003. You
can link to updated support information for AutoCAD LT from the AutoCAD LT
product center at http://www.autodesk.com.

Questions and Answers

Q. How can I get personalized installation support for this product?
A. If you purchased this product from an Autodesk Authorized Reseller, please
contact your Reseller for support. To locate an Autodesk Authorized Reseller in your
area, call your local Autodesk office or visit the Reseller Lookup on the Autodesk
website at http://www.autodesk.com/reseller.

You can also visit the support section of the AutoCAD LT product center at
http://www.autodesk.com for a list of the support options from Autodesk or
Autodesk partners that are available to you.

Q. Where is the printed installation guide for this product?

A. Printed installation guides are no longer included. Please see the electronic
installation guides included on this CD.

Q. If I have an earlier release of this product installed, do I need to uninstall

the earlier release before I install this release?
A. You do not have to uninstall older versions of the product before installing this
new version of the program. If you are upgrading from an older version of the
product, you have 60 days in which you may run both programs. After 60 days, you
must remove the old version of the product from your computer.

Q. Do I have to install Microsoft® Internet Explorer 6 before I install this

product?
A. Yes, you do need to install Microsoft Internet Explorer 6, but you do not need to
have Internet access to use this product. Microsoft Internet Explorer 6 is included
on this product CD for your convenience.

Q. I ran setup.exe to install this product, but setup stopped and the
following error message was displayed: “Error opening installation log
file. Verify that the specified log file location exists and is
writable.”

A. During the installation, setup must be able to create a file called acadinstall.log in
the C:\temp\ folder. If the temp folder is defined differently (not as C:\temp\) or is
not defined at all on your computer, the file cannot be created and the error occurs.
Use one of the following methods to resolve this installation problem.
Method #1
If you do not have a TEMP environment variable defined for C:\temp\, create a new
folder for reference, and then run the installation again.
Method #2
Ensure the TEMP environment variable is pointing to a valid location and that location
is not marked read-only.
For Microsoft® Windows® 2000, and Windows® XP
1. On the Start menu (Windows), click Settings > Control Panel.
2. In Control Panel, double-click the System icon.
3. Click the Advanced tab.
4. Click Environment Variables.
5. Under User Variables, double-check the values of both TMP and TEMP and
change them accordingly.
6. Click OK.
For Microsoft® Windows NT®
1. On the Start menu (Windows), click Settings > Control Panel.
2. In Control Panel, double-click the System icon.
3. Click the Environment tab.
4. Double-check the values of both TMP and TEMP and change them accordingly.
5. Click OK.

Q. The following error occurs when I try to install the software:

“Internal error 2355”
A. This error occurs when the Microsoft Installer is unable to extract all of the files
contained in a CAB file on your installation disk. Although you might be able to
continue and complete the installation, the product will not function. There are
several possible reasons why this problem might occur. To try to resolve the
problem, work through the following troubleshooting suggestions:
• Verify that you installed Microsoft Internet Explorer 6
• Close any virus scanning software before running the installation.
• Windows NT 4.0 systems must have Service Pack 6 installed.
• Clean the installation CD and ensure the CD-ROM drive is functioning
correctly.
• Delete all files in the temp folder, and then restart the computer and rerun the
installation.
• Run the installation from a different CD-ROM drive, either on the same
computer or a network location.
• Copy the contents of the CD to a folder in the root of the local hard disk drive,
and then run the installation from that location.

Free direct support for AutoCAD LT® 2004

North and South America (including the Caribbean)
You are entitled to 60 days free telephone support from your date of purchase, in
English, covering installation and configuration of your new Autodesk software.
Call +1-425-485-3757 Monday through Friday from 7:00 a.m. to 5:00 p.m. Pacific
Time, excluding U.S. holidays.
Europe, the Middle East, and Africa
Product Support in English
You are entitled to 90 days free support from your date of purchase, in English,
covering the installation and configuration of your new Autodesk software.
For information about how to obtain support, please send an email with the subject
line ‘Support Information’ to supportinformation.en@autodesk.com.
You will receive an automatic reply with details on available support options.

Japan
Purchase of this product includes email and fax installation and configuration support
for 60 days, starting from your first contact, Japanese language only. Send an email
with your question to LT_Startup@autodesk.com, or send a fax to 03-5396-9915.
Support is available Monday through Friday from 9:30 a.m. to 5:00 p.m. JST,
excluding holidays.

Australia and New Zealand

You are entitled to 30 days free telephone support, from your date of purchase,
covering installation and configuration of your new Autodesk software.
In Australia, call 1800-655-794 Monday through Friday from 9:00 a.m. to 5:00 p.m.
local time, excluding holidays.
In New Zealand, call +64-9-414-0100, Monday through Friday from 9:00 a.m. to
5:00 p.m. local time, excluding holidays.

All other countries

Please contact your local Autodesk Authorized Reseller or Autodesk office for
information about support options in your country. Autodesk offers some self-help
support information, primarily in English, on our website at
http://www.autodesk.com/support.

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San Rafael, CA 94903
USA
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