HILARY GRABE
CUSTOMER SERVICE
PERSONAL PROFILE
Results oriented, resourceful and self-
motivated professional with 31 years of
experience in customer service focus and
leadership positions, building a record of
success developing strategies and
solutions to meeting challenging goals.
CORE STRENGTHS
- Customer Relationship Management
- Detail Oriented
- Productivity Management
- Strategic Partnerships
- Resourceful
- Strategic planning
- Customer Focus
CONTACT DETAILS
Cell: (508) 769-7857
Email: hilaryjudsong@gmail.com
Website: www.weebly.seaturtlesinma.com
Address: 10 Jaybee Ave, Dudley, MA
WORK EXPERIENCE
ENGINEERING COORDINATOR
UMass Memorial - Marlborough Hospital
2016 to Present
-  Administrative Assistant to the Director of Facilities.
- Assign and manage daily workload for Engineering employees
- Conduct customer satisfaction calls or visits to departments to ensure
a timely and positive response on work orders
- Responsible for all purchasing for the department and contract
negotiations for all vendors
ON-SITE SERVICES CONSULTANT
W.W. Grainger, Inc.
2001 to 2016
- Drive incremental revenue by providing superior customer service
and ensuring flawless execution of onsite service
- Establish and maintain strong customer relationships to solve
immediate needs and anticipate future opportunities and solutions
- Effectively collaborate with sales and branch partners to best
support KeepStock strategy and better know my customer
ACADEMIC HISTORY
NICHOLS COLLEGE
Studying Accounting, 2005-2007; 2016-present
-  Maintaining a GPA of 3.6
KIMBALL UNION ACADEMY
High School Diploma, Class of 1990
- Student Director of the Dining Hall
- Competing member of the swimming team, women's lacrosse and
soccer.
TECHNICAL SKILLS
Microsoft Office, KRONOS, SAP, TeamOps