Shivani Sharma

SUMMARY CELL- +1-425-229-9474

shivani.sharmakr@gmail.com
I am an IT professional with strong leadership and project management experience of 12 years across Software
Development/Test, Analysis, Planning, designing, implementation of complex projects to support strategic and tactical
business goals. Have proven expertise in Data Analysis and client business management in Banking, Retail and
Insurance domain.

 As accomplished project manager, have successfully helped clients build transformations, mature and implement
best practices for Software Development life cycle, improve processes and delivery methodologies and enhance
customer experiences and meet business objectives.

 Managed strategic business initiatives (Migration and Transformations) for multiple clients in Enterprise Data
Warehouse (EDW) using Informatica (ETL), SQL on Oracle and Teradata platforms and products like Pega,
Capstone and Chordiant

 As Data/System Analyst work on requirement analysis, design spec creation (source to target mappings) and data
`validation in projects using enterprise data warehouse (EDW) to provide data to downstream users and to
generate reports for compliance and regulatory needs.

 Achieved ETL performance improvement of 60-70% by using maplets and re-designing of workflow in Teradata.
The workflows were redesigned using Push down Optimization and restructuring of the parallel tracks.

 Realized process improvements for standardization of Data, removing redundancy, optimizing data validation, and
appropriate metadata dependencies post data load using reference data tables and dependency matrix.

 Implemented robust production roll-out validation process and continued building ever evolving verification check-
list for ETL and Teradata. This was able to reduce defects on a critical roll out by 80% from release 1 to release 3

 Excellent communicator who leverages managerial, business and financial acumen to communicate effectively
with client executives and their respective teams onshore and offshore

 Consistently established cross group collaborative relationship with business users, IT stakeholders, executive
leadership, end-users and architects

 Involved in all phases of software development life cycle (SDLC) like Requirements Gathering, analysis, design,
development, testing, Packaging, deploying and Supporting of enterprise-level applications.

 A good team player with strong ability to learn and adapt new skills and makes efforts to do the work at hand and
manage time effectively.

DOMAIN SKILLS

Banking and Financial Services  Enterprise Data Warehouse (EDW)

 Credit Card Lifecycle application
 Application lifecycle management
 Credit card dispute and arbitration process
 Clearing and settlement process
 Cross cell CRM application
 Master Reference Data application
Retail  Inventory Management System
 Retail Material Management application
 Inventory Accounting Analysis
Insurance  Life Insurance product.

(Mob) +1-425 229 9474 shivani.005@gmail.com, shivani.sharmakr@gmail.com,

Current Location: Redmond (WA), 98052
 Shivani Sharma
TECHNICAL SKILLS:

Tools and Products TOAD, Enterprise Data Warehouse (EDW), Informatica, WebFocus,
Capstone, Chordiant, HP ALM12, Enterprise Information Platform (EIP),
SMART 400, Life Asia Products (LIFE 400),
Database Teradata, Exadata, Data Warehouse, SQL, DB2, SQL400
Domains Banking and Financial Services (Enterprise Risk Management, Credit Card
and Payments) Retail, Life Insurance.
Operating System Windows, Unix, IBM OS400, IBM Mainframes
Project Management Project and project Work bench, Clarity, Microsoft Projects, Microsoft Power
point, Microsoft Excel, Visio
Legacy Systems AS/400 (iSeries), RPG/RPGLE, CL, CLLE, COBOL, JCL

PROFESSIONAL EXPERIENCE

TATA CONSULTANCY SERVICES (TCS) (APRIL 2010-TILL DATE)

Client: PNC Financial Services Group
Technology Stack: Oracle 11g, PL/SQL, Informatica V9.5, Teradata Studio, ALM
Project Duration: April 2014 – Till Date
Role: Project Manager – Data Analyst
Brief Project Description: PNC, being the 5th largest bank in the US, the aim of the Enterprise Data Management
Technology (EDMT) group is to make it BASEL II, BASEL III and BASEL IV compliant. The projects use enterprise data
warehouse (EDW) to provide data to downstream users and to generate reports based on the clients’ data like loans,
mortgages, investments, asset values and revenues, and submits it to the audit agencies of the US.

1. Enterprise Data Warehouse (EDW) consumption - Optimize the quality processes on data for accurate regulatory
reporting. Drive correct and consistent usage and consumption of data across business functions. It involves EDXF
consumption layer, enriching data required for enterprise level, removal or masking of redundant data attributes and
updates to business glossaries as part of common consumption.

2. Enterprise Regulatory reporting and RWA regulatory enhancement - This project acquired a system to perform
all of the various calculations, categorizations, reporting, etc. by sourcing its data from EDW. Establish a scalable
and sustainable enterprise-wide solution that supports regulatory reporting and regulatory changes. Enhance the
control framework, ensure data consistency across all the applications concerning regulatory, filings/submissions
and Improve transparency and efficiency.

3. POC of Real time Data Analytics - Customer Knowledge framework enriches customer 360 views and enables a
superior customer experience leveraging and complimenting existing and emerging interaction channels in a new
digital world. The framework brings in Real time Contextualization and Individual Customer Knowledge Graph
concepts.
Responsibilities:
a. Designed conceptual Entity-Relationship model to implement in Graphical database (using Neo4j graph).
b. Data mapping and Gap analysis for existing entities and corresponding relationships.
c. Architectural analysis for technology stack (Neo4j, Storm, Kafka, Hbase) with cloudera.
Responsibilities – Data Management and Program Management:
 Finalize and define Functional requirements for Application Changes, Regulatory reporting and other
consumers
 Analyze existing systems, business rules and business models
 Impact analysis for data and/or system issues within the Data Warehouse environment as well as upstream
systems
 Create and review source to target Data mapping documents to support ETL process
 Provide Subject Matter Expertise in EDW to other teams
 Assist in on-going evaluation of current and new business data requirements
 Work closely with Business users, developers, testers and end users to ensure functional and technical
compatibility and user satisfaction

(Mob) +1-425 229 9474 shivani.005@gmail.com, shivani.sharmakr@gmail.com,

Current Location: Redmond (WA), 98052
 Shivani Sharma
Work with team for process improvement and value addition to optimize and enhance ETL performance
Review the delivery package for all required deliverables like DDLs, DMLs, Metadata, etc. and manage ETL
developers
Responsibilities - Project Manager:
 Managing, coordinating, planning and executing project. It involves managing Development, Testing &
Release efforts, preparing project plan, managing resources, and reviewing deliverables.
 Work breakdown and task allocation to team
 Resource management & on boarding – Budgeting, Resource Planning, acquiring resources as per the skill
set and project phase, conducting interviews, facilitating Team building sessions.
 Project Tracking & Governance - Periodic meetings are scheduled to track any deviation from cost, schedule
and quality baselines. Defect log and reports are discussed to track the scope/schedule status and the impact
analysis.
 Communication - Coordination & Communication with other Projects and Stakeholders affected by project
implementation. Develop & share weekly status & progress report with the stakeholders. Monthly/on-demand
meetings scheduled with various stakeholders to address their concerns & mitigate any unforeseen risks.
 Risk Management - Identification, assessment and prioritization of risks. Develop a risk management plan,
risk register and conduct risk impact analysis.
 Knowledge Management - Acquiring and transferring knowledge. Arrange and coordinate for Knowledge
Sharing Sessions with Subject Matter Experts from business teams, Product alliances. Domain experts and
Data warehousing (EDW) and ETL sessions etc.
 Facilitate Quality group to carry out checks and Audits and participate in Management reviews and ensure
effective project financial management.
 People Management - Appraise team members. Setting realistic goals, identifying critical factors and
establishing measurement systems to know how well the goals are being met. Manage employee related time
and billing expenditure by approving time sheets, planning leaves, approving leaves and other human
resource related activities
 Reporting - Complete regular status and progress report getting input from various stakeholders and lots of
data sources. Regular status reporting to the client and the TCS senior management. Visio reports/MS
Project/Excel have been used for project status reporting
 Collaboration- Interact with technology & Process excellence group, domain experts and provide appropriate
inputs to the project team for optimization and performance improvement

Client: Canadian Imperial Bank of Commerce (CIBC)

Technology Stack: TS2 (TSYS), Capstone, Chordiant, ALM
Duration: May 2010 – March 2014
Role: Development Manager and Software Lead

Brief Project Description:

1. MPSO Pega - Improve sales efficiency, enabling cross selling, increasing customer satisfaction and retaining
customers, Bank started on the initiative to transform all the offering products to have multi product selling
capability using customer 360.
2. New Product Launch: As part of continuous improvement and extending customer base, bank came up with lot
of strategic initiative spanning from new Product Launch to Migration of portfolio. One of those initiatives is
launching new Product that involves major enhancement in Adjudication process. Along with that in effort to be
the leader in mobile technology in Canada, CIBC announced a new Mobile Payment feature that enabled
customers to use their feature enabled mobile phones as credit cards, for supported network operators.
3. MasterCard Portfolio Migration: The Program was initiated by CIBC to support the activities related to bank’s
acquisition of a portion of Master Card portfolio. As part of bank’s continued investment in strategic long-term
initiatives to grow, bank has planned to introduce MasterCard product. With introduction of MasterCard products,
became the first dual issuer of Visa and MasterCard credit cards in Canada.

Responsibilities as Development Manager:

 Development Management - Managing software development, Testing & Release of projects using waterfall.

(Mob) +1-425 229 9474 shivani.005@gmail.com, shivani.sharmakr@gmail.com,

Current Location: Redmond (WA), 98052
 Shivani Sharma
 Project Planning & Governance - Preparing project plan, project tracking of cost, effort and schedule deviation
to ensure on-time and on-budget delivery
 Collaboration and Communication - Worked with business and end-users to review and analyze the
requirements. Managed the coordination and communication with different functional areas, project teams
and other stakeholders.
 Estimating efforts (Time and Cost) & work allocation for the Project tasks. Involved assigning the work from
functional & technical
 Resource management & on boarding – Budgeting, Resource Planning, acquiring resources as per the skill
set and project phase, conducting interviews, facilitate Team building sessions.
 Tracking and Mitigating the Risks
 Planning and Scheduling of development, testing and deployments into Dev, Test, QA and Production
environments.
 Complete regular status and progress report getting input from various stakeholders and lots of data sources.
Regular status reporting to the client and the TCS senior management.
 Acquiring and transferring knowledge Arrange and coordinate for Knowledge Sharing Sessions with Subject
Matter Experts from business teams, Product alliances. Domain experts.

Responsibilities as Technical Lead:

 Developing and reviewing code.
 Testing and quality management using code review process, unit and integration test script results
 Providing UAT and post implementation support for code validation and defect fixing.
 Schedule development, testing and deployments into Dev, Test, QA and Production environments
 Release & Change Management – Software Configuration and Deployment, Create / submit / execute/
approve / close Change controls.
 Implementation planning and overseeing implementation
 Participate in weekly status and issue resolving meeting with the various groups within organization and
vendors
 Interact with technology & Process leadership groups, domain experts and provide appropriate inputs to the
project team
 Manage infrastructure and application level support to various departments in the bank for VISA/MasterCard
platform.
 Creating, maintaining and publishing best practices and lessons learnt

SYNTEL INC (DEC 2009 – APR 2010)

Client: BELK
Technology & Tools: AS400 (RPG, RPGLE, CL, CLLE), Implementer
Role: Project Lead
Work Description: iSeries Application enhancement support and managing issues for different application and
interfaces installed at client site. The support involves client interaction and issue resolution to perform proposed
changes as per the SLA pertaining to iSeries application using RPG, RPGLE.

 Provided functional and technical support, troubleshooting and diagnosing of AS400 based applications.
 Analysis of RCA for Problem Management.
 Allocation of tickets to team member.
 Meeting business specifications and SLAs as per client’s requirement
 Conduct application reviews and coordinate for change management

COMPUTER SCIENCE CORPORATION (CSC) (May 2008 – DEC 2009)

Life Insurance
Client: ING Vyasya Life Insurance, India
Technology Tools: AS400 (COBOL 400), SMART 400 (Life Asia-Life Insurance Product)
Role: Software Developer

(Mob) +1-425 229 9474 shivani.005@gmail.com, shivani.sharmakr@gmail.com,

Current Location: Redmond (WA), 98052
 Shivani Sharma
Work Description: Life Asia product catering to Life Insurance is developed on SMART/400 (System Methodology for
Applications in Real Time) tool. The project involved customization of Life Asia Base System as per client’s requirement.
The customization was broadly done in the areas of Loans, Claims, and Foreclosures, service Tax as per IRDA
regulations and Free Look cancellation etc.

(Mob) +1-425 229 9474 shivani.005@gmail.com, shivani.sharmakr@gmail.com,

Current Location: Redmond (WA), 98052
 Shivani Sharma
Responsibilities as Software Developer:
 Coding, Code review, System testing, Assembly testing, UAT support, and bug fixing.
 Code optimization and detailed documentation
 Defect prevention, Impact analysis and detail design preparation
 Providing UAT and post implementation support for code validation and defect fixing.

INFOSYS TECHNOLOGIES (NOV 2005 – APR 2008)

Project: Inventory Accounting Analysis Project

Client: Target (USA)
Technology: Webfocus (Data warehousing-ETL marts, reporting), Mainframes (COBOL, JCL)
Work Description: IAA is used to keep track of the Inventory managed by large stores. IAA helps Target to analyze the
cost of items, illegal item count, financial adjustments based on the current and history inventory for a location/store.
The project required the understanding of ETL Marts and interfacing between Mainframes and Web Focus
environments. Analyzing and designing the ETL marts to transfer the data from mainframes to Webfocus environments.
Creating new reports and modifying existing reports as per the requirements.

Project: Global Business System Solutions

Client: Starbucks Coffee Company, US
Technology: AS400 (RPGLE, SQL400, CLLE, CL, RPG)
Work Description: Retail Material Management (RMM) track of Global Business System Solutions (GBSS) keeps
track of basic ordering and inventory management. RMM helps Starbucks in accurate stock counts, accurate receiving,
inventory visibility, accurate inventory and sales information, control mark outs, forecasting and reduce transfer and
emergency orders.

Responsibilities as Software Developer:

 Coding, Code review, System testing, Assembly testing, UAT support, and bug fixing.
 Code optimization and detailed documentation
 Defect prevention, Impact analysis and detail design preparation
 Knowledge Management anchor
 Providing UAT and post implementation support for code validation and defect fixing.

EDUCATION

 B.Tech in Mechanical and Automation Engineering from Indira Gandhi Institute of Technology under Guru Gobind
Singh Indraprastha University, DELHI, INDIA

CERTIFICATION AND TRAINING

 Big Data and Hadoop

 Agile Methodology
 Informatica Power center (ETL Tool)
 Cards and Payments Certification
 LOMA 280 - Insurance domain certification

(Mob) +1-425 229 9474 shivani.005@gmail.com, shivani.sharmakr@gmail.com,

Current Location: Redmond (WA), 98052