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About This White Paper 1 Twitter Index 25
Meanwhile, a few firms are leaping ahead with more sophisticated digital marketing offerings. We noticed a
surge in video adoption by firm marketers this year. And we found that more firms are crafting client-centric
thought leadership and social media content that aims to address client desires rather than simply touting a
firm’s bona fides. (On Twitter, especially, we saw a major increase in high-quality, non-promotional firm content.)
Clearly, digital marketing plays an integral role in business development for firms. Our ongoing research shows
that large U.S. law firms have continued to increase their use of and reliance on social media and thought lead-
ership content.
In the 2017 Social Law Firm Index, we set out to prove that social media and thought leadership had become
essential to the legal marketing toolkit. We doubled the size of our research sample to include all of the firms
on The American Lawyer’s Am Law 200, and scored and ranked the effectiveness of their overall efforts in digital
marketing across various channels and categories. We found many firms from 101 to 200 on The Am Law 200
were significantly outperforming their much larger competitors in mastering and optimizing their digital efforts
to engage with clients, prospects, the press, and the marketplace at large.
The Social Law Firm Index rankings are based on a proprietary methodology developed to assess the effective-
ness of each firm’s use of digital marketing and social media. As most firms now demonstrate a basic under-
standing of social media, we significantly recalibrated our algorithm for this year’s review to better recognize
and highlight standouts for leading-edge execution within each medium studied. We didn’t want to measure
simply the quantity—how many followers or blog posts a law firm has—but also the quality and usefulness of a
firm’s content and social media messaging.
6 1 2 4 10
1 2 3 4 5
In this study, we closely examine how firms are using digital platforms to communicate and amplify thought
leadership. We believe that a law firm’s most valuable resource is its intellectual assets. And we define thought
leadership as material that, for the purposes of business development, communicates to potential clients and
others information about those assets. These communications can take the form of articles, client alerts, tool-
kits, videos, podcasts, and blogs. The top five law firms in this category effectively and creatively harness their
expertise, reputation, and experience through original content. This year, we found that more firms are adopt-
ing a strong content strategy and placing more of an emphasis on quality over quantity.
THE SOCIAL LAW FIRM INDEX | 2018 TOP FIVE, THOUGHT LEADERSHIP
9 114 67 6 1
1 2 3 4 5
Superior thought leadership content will have no impact if prospects cannot find it. In 2018, Google has placed
even more of an emphasis on content accessibility and the user experience, meaning that if a law firm’s blog is
difficult to navigate to, it ranks significantly lower in Google’s search results. Top-scoring firms in this category
have easily accessible content.They have also solidified their online relationships to such a degree that many
thousands of other online legal resources, educational institutions, and media outlets regularly link back to con-
tent on the firms’ sites. This provides even larger pathways to draw interested prospects and generate leads.
Links from others also send a signal to search engines to favor firms in search results.
10 2 3 9 4
1 2 3 4 5
Most law firms on The Am Law 200 now realize that social media is an integral part of a firm’s overall digi-
tal marketing strategy. Some, however, still appear to reside in the dark ages or refuse to acknowledge best
practices for optimum reach and engagement. Blogs, LinkedIn, and Twitter are essential business development
tools for any firm—when used correctly—but simply including them in a digital arsenal without strategy renders
them worthless.
While the largest firms continue to perform better in terms of reach and overall social media engagement, our
analysis reveals that a number of smaller firms are performing extraordinarily well in terms of engagement and
leadership in individual categories. Take Shumaker, Loop & Kendrick. It ranked No. 131 in our overall ranking,
but No. 2 for Facebook. Another
surprising firm was Bradley, which
jumped to No. 2 in our Thought
Leadership category from No. 114 THE SOCIAL LAW FIRM INDEX | 2018 TOP FIVE, TWITTER
last year.
48 2 4 15 7
1 2 3 4 5
47 46 56 6 18
1 2 3 4 5
A few firms stood out in terms of this type of content. Lane Powell, for example, utilizes the underused polling
feature on Twitter, which allows users to answer questions on a particular topic. In the case of a law firm, a Twit-
ter poll can be used to ask followers their opinion about a current event or about a particular legal issue, like
the most difficult aspect of creating a corporate tax plan. Using polls on social media, your website, or through
email can be a quick way to gauge your audience’s opinions on a topic or to discover the challenges they face.
All year, Google has been adjusting algorithms to place an emphasis on user intent when it comes to who ranks
first on the search engine. This means that law firms like K&L Gates, our No. 1–ranked firm for SEO, isn’t simply
stuffing keywords into poor content. They have content that their audience is searching for, and it’s crafted in a
way that enables Google to easily find and index it.
On the social media end of the digital marketing spectrum, thinking like a client was seen through large ges-
tures like weekly Twitter chats asking for audience involvement and perspectives, as well as polls and surveys
used to inform content strategy.
Tip: Clients
But data breaches and scandals aren’t the only reasons that firms are abandoning Facebook. Priorities are
shifting. Recruitment has been the primary reason that firms have used Facebook. This still holds true, but
Instagram is the new unsung hero of legal recruitment activity, with a 50 percent increase in the number of firms
using Instagram in 2018. Why? It’s where the millennial talent is. Law firms, we’re finding, are getting smarter
about setting aside those social platforms that don’t reach their target audiences or provide a return on invest-
ment. While Facebook is still effective for law firms trying to reach consumers, corporate law firms are finding
that they’re better off using LinkedIn and Twitter.
.63
Analyze and measure which social networks are the
.29
most effective for your law firm. Then, prioritize the
ones that bring you the highest ROI.
2016 2017 2018
BIGGEST MOVERS 2018 | TOP FIVE MOST IMPROVED LAW FIRMS 2018
ABANDONED PROFILES
It’s one thing to shift your law firm’s social media strategy in order to focus on one platform more than the other,
but it’s another thing to abandon a social media identity entirely. A few law firms in our study seemed to disap-
pear from the digital landscape entirely.
Newly merged firms also seem to be struggling with digital efforts. Mergers are relatively common in the legal
industry, and they can be an excellent opportunity for two firms to build a strong new brand that incorporates
the strengths of the legacy firms. Our research this year shows that merged firms often drop the ball—ex-
tinguishing strong social media presences and failing to come up with a singular social identity or effective
digital marketing strategy.
We found that 80 percent of law firms are not utilizing employee advocacy tools within their law firms. This is
a major missed opportunity for law firms to take advantage of their employees’ social networks to share and
promote their content. Employee advocacy has the power to exponentially increase the reach of your law
firm’s thought leadership content.
You can’t expect others to engage with your law firm on social media if you don’t engage with others. Some
firms think of their social media presence as a static bulletin board for their articles and firm announcements,
neglecting to interact with other accounts. By liking, retweeting, or mentioning key influencers or thought
leaders within your industry, you can maximize the success of your firm’s social media efforts. On average,
law firms are using 5 percent fewer hashtags than they were last year. This is troublesome, because hashtags
on Twitter (and increasingly on LinkedIn, Facebook, and Instagram) allow for people outside of your followers
to see and interact with your law firm. Following social media best practices like influencer marketing, using
hashtags, and posting content multiple times are too often forgotten and lead to missed opportunities for law
firms to generate awareness and clients.
Employee advocacy
and reach
20%
80% missed
opportunity
12 | Social Law Firm Index 2018 Good2bSocial
OVERALL
For Norton Rose Fulbright, digital marketing is about component of all of our successes. Our business is
sharing stories and engaging with their communities. not just supportive of digital—digital is deeply baked
By engaging with their 7,000-plus legal professionals into all of our business processes.”
in more than 50 cities worldwide, they are able to
bubble up original content that reflects their culture At Norton Rose Fulbright, analytics is a key compo-
and resonates across all regions. nent of every campaign, reflected in each iteration of
a campaign’s development over time. “Without meas-
Chief marketing and business development officer urement, there is no meaning or purpose. All aspects
Nora Shearer says, “Our corporate Instagram account of digital undergo measurement, experimentation,
is a perfect example of globalizing local content. Our formulation, testing, and modification. Digital then
legal professionals-cum-photographers based in far- becomes a blend of communication and science,”
flung locales showcase their unique sights and sounds says Shearer.
to a global audience. This variance on crowdsourcing
allows us to focus on the best and the brightest out- The Am Law 100 firm’s digital marketing efforts not
side the barriers of time and space.” only earned them the No. 1 position in our Social Law
Firm Index, but their investment in digital has posi-
Through their integrated digital marketing efforts— tively affected their brand as well.
which include their social media channels—Norton
Rose Fulbright delivers value to their target audience Shearer elaborates: “Digital marketing has allowed
by providing timely thought leadership with global individuals from all corners to shine, reflecting posi-
reach. tively on our global organization. Digital encourages
our legal professionals to share their own and their
“Thought leadership is a key element of our overall colleagues’ work and successes, thereby elevating our
digital marketing strategy, with the aim to deliver brand as a whole. By encouraging digital activity, we
timely reporting on current trends to our target audi- have positioned ourselves as thought leaders in the
ence,” says Shearer. global marketplace.”
OVERALL
Firm Name
Jackson Lewis 2018
23 2017
48
Proskauer
Norton Rose
Rose Fulbright 24
1 39
6
INDEX Dechert
DLA Piper
Bryan McKenzie
Baker Cave
25
2
26
3
26
1
14
2
Seyfarth
White Shaw
& Case 27
4 45
4
Morrison
Orrick, & Foerster
Herrington & Sutcliffe 28
5 19
10
Dorsey Lovells
Hogan & Whitney 29
6 16
9
McDermott
Latham Will & Emery
& Watkins 30
7 35
Fenwick&&Knight
Holland West 31
8 59
33
Allen Matkins
Squire Patton Boggs 32
9 58
18
Littler Mendelson
Morgan, Lewis & Bockius 33
10 32
12
Perkins
Saul Coie
Ewing 34
11 13
28
K&L Gates
Jones Day 35
12 23
8
INDEX
tise and knowledge. Thought leadership content must
Foley & Lardner 18 22
be more engaging and innovative than ever due to
Seyfarth
the highShaw
saturation of content now found19online. 50
Robinson & Cole 20 172
Sheppard Mullin 21 69
Faegre Baker Daniels 22 27
Rank Rank
Firm Name
Ballard Spahr 2018
23 2017
53
Norton
PillsburyRose Fulbright 1
24 9
28
Bradley
Dorsey & Whitney 2
25 114
3
Proskauer Rose
BakerHostetler 3
26 67
25
DLA
FoleyPiper
Hoag 4
27 6
70
As the top thought leadership firm in our 2017 Social tightly correlated to their social strategy; publishing
Law Firm Index, it’s no surprise that K&L Gates soared content socially helps them strengthen their SEO rate.
to the No. 1 position in our SEO category this year. And, until recently, they published all of their thought
While the firm does not have a formally written search leadership on Google+ as a means to strengthen
engine optimization strategy in place, K&L Gates their search results on Google.
CMO Jeff Berardi says, “SEO is an important element
of our firmwide marketing strategy. It is our priority The content marketing strategy at K&L Gates evolves
to effectively inject our thought leadership into the around their target audience. Kinney-Mallin explains,
marketplace, and utilizing techniques that increase “Each industry that we serve has its own unique
our SEO rate to enable people to find our material is needs; we work to identify the commonalities across
critical to our success.” our target audience and tailor our content strategy to
align with those business needs. Through this de-
The goal of search engine optimization for K&L Gates velopment process, we effectively use keywords to
is to attract visitors who are interested in the services impact our SEO results.”
they offer and to position the firm so that the visitors
become clients of the firm. Therefore, they utilize K&L Gates utilizes analytics to assess their traffic pat-
an array of tactics to bolster their SEO. For instance, terns and has seen a measurable impact on the firm’s
when they publish content, they always utilize title success related to SEO. Year-to-date, over 65 percent
tags to improve SEO results. of their traffic comes from organic search.
SEO
Haynes and
quality Booneleadership content is important
thought 18 for65
attracting new clients, but ensuring that 19
Baker Hostetler that content
19
INDEX
can easily be found is essential.
Orrick, Herrington & Sutcliffe 20 51
Wilmer Cutler 21 15
Squire Patton Boggs 22 8
Rank Rank
Firm
RopesName
& Gray 2018
23 2017
41
LittlerGates
K&L Mendelson 24
1 30
10
Ogletree
Baker Deakins
McKenzie 25
2 38
2
Duane Morris
Norton Rose Fulbright 26
3 21
3
McGuireWoods
Jones Day 27
4 37
9
Foley & Lardner
Greenberg Traurig 28
5 22
4
DLA
Weil,Piper
Gotshal & Manges 29
6 29
1
Perkins Coie
Skadden 30
7 16
14
“Content is still king but what’s crucial for us, is knowing our audience
and giving them what they want – it’s about being authentic, informative,
live and interesting. It’s not just about what we’re saying though. We also
listen to what others are saying about us, good or bad. We want to know
what our influencers, ambassadors, advocates and forward-thinkers are
saying – they’re the ones actually shaping the legal landscape,” says the
firm.
INDEX
using all the necessary
Greenberg Traurig best practices to15
receive max-
41
imum engagement. In fact, nearly 50 percent of firms
Kirkland & Ellis 16 13
surveyed* reported their lowest level of engagement
Seyfarth
on Shaw
Twitter. 17
Most of their tweets receive fewer 37
than
five
Mayerinteractions.
Brown The firms that did well 18
in our Twitter
57
category
Jones Day interact with other accounts, take
19 advantage
7
of unique Twitter features like polling, include visuals
Allen Matkins 20 85
with their posts, and use relevant hashtags.
Fenwick & West 21 86
Husch Blackwell 22 112
Rank Rank
Firm Name
Dechert 2018
23 2017
55
Nelson Mullins
Norton Rose Riley
Fulbright 24
1 115
8
Morrison & Foerster
Baker McKenzie 25
2 54
5
Adams and Reese & Sutcliffe
Orrick, Herrington 26
3 93
6
Rank Rank
Firm Name 2018 2017 Milbank
White & Case 27
4 191
1
Norton Rose Fulbright 1 8 Locke
CooleyLord 28
5 164
127
Baker McKenzie 2 5 Blank Rome
DLA Piper 29
6 124
2
Orrick, Herrington & Sutcliffe 3 6 McDermott Will
Squire Patton & Emery
Boggs 30
7 15
12
White & Case 4 1 Mintz
HoganLevin Cohn
Lovells 31
8 32
10
Cooley 5 127 Ice Miller& Watkins
Latham 32
9 83
4
DLA Piper 6 2 Nixon Peabody
Goodwin Procter 33
10 35
3
Squire Patton Boggs 7 12 Fox Rothschild
Holland & Knight 34
11 26
29
Hogan Lovells 8 10 Baker Donelson
Saul Ewing 35
12 50
14
Latham & Watkins 9 4 Alston
Morgan,& Bird
Lewis & Bockius 36
13 131
20
Goodwin Procter 10 3 Littler
Winston Mendelson
& Strawn 37
14 68
19
Holland & Knight 11 29 O'Melveny & Myers
Greenberg Traurig 38
15 59
41
Saul Ewing 12 14 Perkins
KirklandCoie
& Ellis 39
16 25
13
Morgan, Lewis & Bockius 13 20 Wilmer
SeyfarthCutler
Shaw 40
17 60
37
Winston & Strawn 14 19 Baker
Mayer Botts
Brown 41
18 72
57
Greenberg Traurig 15 41 Covington
Jones Day & Burling 42
19 30
7
Kirkland & Ellis 16 13 Jackson Lewis
Allen Matkins 43
20 71
85
Seyfarth Shaw 17 37 Womble &
Fenwick Carlyle
West 44
21 69
86
Mayer Brown 18 57 Robins Blackwell
Husch Kaplan 45
22 17
112
Jones Day 19 7 Duane Morris
Dechert 46
23 143
55
Allen Matkins 20 85 Fragomen
Nelson Mullins Riley 47
24 106
115
Fenwick & West 21 86 Foley & Lardner
Morrison & Foerster 48
25 16
54
Husch Blackwell 22 112 Akin Gump
Adams and Reese 49
26 45
93
Dechert 23 55 Bracewell
Milbank 50
27 27
191
Nelson Mullins Riley 24 115 Sidley Lord
Locke Austin 51
28 136
164
Morrison & Foerster 25 54 BakerHostetler
Blank Rome 52
29 46
124
Adams and Reese 26 93 Sullivan & Cromwell
McDermott Will & Emery 53
30 31
15
Milbank 27 191 Reed Smith
Mintz Levin Cohn 54
31 40
32
Locke Lord 28 164 Weil,
Ice Gotshal & Manges
Miller 55
32 53
83
Womble Carlyle 44 69 Sullivan & Worcester 81 74
Robins Kaplan 45 17 Katten Muchin Rosenman 82 113
Duane Morris 46 143 Hunton & Williams 83 39
Fragomen 47 106 Cozen O'Connor 84 76
Foley & Lardner 48 16 Foley Hoag 85 109
Akin Gump 49 45 Pillsbury 86 77
Rank Rank Rank Rank
Firm Name
Bracewell 2018
50 2017
27 Firm NameRose
Proskauer 2018
87 2017
47
Norton Rose Fulbright
Sidley Austin 1
51 8
136 Norton Rose Fulbright
Stoel Rives 1
88 8
128
Baker McKenzie
BakerHostetler 2
52 5
46 Baker
DykemaMcKenzie
Gossett 2
89 5
92
Orrick,
SullivanHerrington
& Cromwell& Sutcliffe 3
53 6
31 Orrick,
RobinsonHerrington
& Cole & Sutcliffe 3
90 6
36
White & Case
Reed Smith 4
54 1
40 White
Ropes&&Case
Gray 4
91 1
159
Cooley
Weil, Gotshal & Manges 5
55 127
53 Finnegan
Cooley 5
92 127
75
DLA Piper
Crowell & Moring 6
56 2
51 DLA Piper
Haynes and Boone 6
93 2
104
Squire Patton
Kilpatrick Boggs
Townsend 7
57 12
42 Squire
Vinson Patton
& ElkinsBoggs 7
94 12
98
Hogan Lovells
K&L Gates 8
58 10
165 Hogan Lovells
Brownstein Hyatt Farber Schreck 8
95 10
63
Latham & Watkins
Lowenstein Sandler 9
59 4 Latham & Watkins
Arnall Golden Gregory 9
96 4
153
Goodwin
Skadden Procter 10
60 3
28 Goodwin
Barnes & Procter
Thornburg 10
97 3
22
Holland
Bradley & Knight 11
61 29
73 Holland & Knight
Snell & Wilmer 11
98 29
142
Saul
King Ewing
& Spalding 12
62 14
162 Saul Ewing
Dorsey & Whitney 12
99 14
56
Morgan,
DinsmoreLewis & Bockius
& Shohl 13
63 20
95 Morgan, LewisDaniels
Faegre Baker & Bockius 13
100 20
116
Winston & Strawn& Reed
Hughes Hubbard 14
64 19
23 Winston & Strawn
Vedder Price 14
101 19
87
Greenberg Traurig
Debevoise & Plimpton 15
65 41
175 Greenberg Traurig
Arnold & Porter 15
102 41
100
Kirkland & Ellis
Wilson Sonsini 16
66 13
38 Kirkland & Ellis
Kramer Levin 16
103 13
150
Seyfarth
Steptoe &Shaw
Johnson 17
67 37
157 Seyfarth Shaw
Paul Weiss 17
104 37
97
Mayer Brown
Bryan Cave 18
68 57
11 Mayer
Shook,Brown
Hardy & Bacon 18
105 57
18
Jones
Cleary Day
Gottlieb 19
69 7
156 Jones Day
Gibson, Dunn & Crutcher 19
106 7
111
Allen Matkins
Polsinelli 20
70 85
91 Allen MatkinsMarder
Greenspoon 20
107 85
110
Fenwick & West
Fisher & Phillips 21
71 86
70 Fenwick & West& Phillips
Manatt, Phelps 21
108 86
80
Husch Blackwell
McGuireWoods 22
72 112
49 Husch Blackwell
Paul Hastings 22
109 112
148
Dechert
Troutman Sanders 23
73 55
187 Dechert
Goulston & Storrs 23
110 55
133
Nelson Mullins Riley
Wiley Rein 24
74 115
105 Nelson Mullins
Procopio Cory Riley 24
111 115
119
Morrison
Shearman&&Foerster
Sterling 25
75 54
173 Morrison
Akerman & Foerster 25
112 54
64
Adams and Reese
Davis Wright Tremaine 26
76 93
125 Adams and&Reese
Davis Polk Wardwell 26
113 93
168
Milbank
Holland & Hart 27
77 191
79 Milbank
Fried Frank 27
114 191
99
Locke
PepperLord
Hamilton 28
78 164
81 Locke Lord
Lewis Roca 28
115 164
120
Blank
DrinkerRome
Biddle & Reath 29
79 124
88 Blank RomeCoburn
Thompson 29
116 124
62
McDermott Will & Emery
Ballard Spahr 30
80 15
43 McDermott Will & Emery
Goldberg Segalla 30
117 15
Mintz Levin
Sullivan Cohn
& Worcester 31
81 32
74 Mintz Levin Cohn
Cole Schotz 31
118 32
Ice Miller
Katten Muchin Rosenman 32
82 83
113 Ice Miller & Culbertson
Hinshaw 32
119 83
118
Nixon
HuntonPeabody
& Williams 33
83 35
39 Nixon Peabody
Dickinson Wright 33
120 35
174
Fox Rothschild
Cozen O'Connor 34
84 26
76 Fox Rothschild
Cadwalader 34
121 26
21
Baker Donelson
Foley Hoag 35
85 50
109 Baker Donelson
Patterson Belknap 35
122 50
186
Alston & Bird
Pillsbury 36
86 131
77 Alston & Bird
Sheppard Mullin 36
123 131
24
Littler Mendelson
Proskauer Rose 37
87 68
47 Littler
Fish &Mendelson
Richardson 37
124 68
48
O'Melveny
Stoel Rives & Myers 38
88 59
128 O'Melveny
Benesch & Myers 38
125 59
172
Perkins
DykemaCoie
Gossett 39
89 25
92 Perkins Coie
Arent Fox 39
126 25
67
26 | Social Law Firm Index 2018 Good2bSocial
Wilmer
RobinsonCutler
& Cole 40
90 60
36 Wilmer Cutler
Hinckley, Allen & Snyder 40
127 60
61
Baker
RopesBotts
& Gray 41
91 72
159 Baker
CarltonBotts
Fields Jorden Burt 41
128 72
146
Finnegan & Burling
Covington 42
92 30
75 Covington & Burling
Knobbe, Martens, Olson & Bear 42
129 30
129
Cole Schotz 118 Thompson Hine 155 94
Hinshaw & Culbertson 119 118 Choate Hall & Stewart 156 183
Dickinson Wright 120 174 Shutts & Bowen 157 65
Cadwalader 121 21 Eckert Seamans 158
Patterson Belknap 122 186 Stinson Leonard Street 159 151
Sheppard Mullin 123 24 Sherman & Howard 160 180
Rank Rank Rank Rank
Firm Name
Fish & Richardson 2018
124 2017
48 Firm
BrownName
Rudnick 2018
161 2017
135
Norton
BeneschRose Fulbright 1
125 8
172 Norton
WilliamsRose Fulbright
Mullen 1
162 8
177
Baker McKenzie
Arent Fox 2
126 5
67 Baker McKenzie
Michael Best & Friedrich 2
163 5
82
Orrick, Herrington
Hinckley, & Sutcliffe
Allen & Snyder 3
127 6
61 Orrick,
WinsteadHerrington & Sutcliffe 3
164 6
170
White & Fields
Carlton Case Jorden Burt 4
128 1
146 White
Morris,& Manning
Case & Martin 4
165 1
163
Cooley
Knobbe, Martens, Olson & Bear 5
129 127
129 Cooley
GrayRobinson 5
166 127
114
DLA PiperDeakins
Ogletree 6
130 2
52 DLA Piper and Cutler
Chapman 6
167 2
160
Squire Patton
Buchanan Boggs
Ingersoll & Rooney 7
131 12
122 Squire Patton
Marshall Boggs
Dennehey 7
168 12
Hogan
StroockLovells
& Stroock & Lavan 8
132 10
190 Hogan
Phelps Lovells
Dunbar 8
169 139
10
Latham & Watkins
Loeb & Loeb 9
133 4
108 Latham
Gordon & Watkins
Rees Scully Mansukhani 9
170 4
138
Goodwin
McCarter Procter
& English 10
134 3
166 Goodwin Procter
Day Pitney 10
171 3
134
Frost Brown
Holland Todd
& Knight 11
135 29
144 Holland
Moore &&Van
Knight
Allen 11
172 29
182
Saul
ClarkEwing
Hill 12
136 14
117 Saul Ewing
Munger, Tolles & Olson 12
173 14
184
Morgan, Lewis & Bockius
Lane Powell 13
137 20
101 Morgan, Lewis
Armstrong & Bockius
Teasdale 13
174 20
147
Winston
Jackson & Strawn
Walker 14
138 19
171 Winston
Thompson& Strawn
& Knight 14
175 19
152
Greenberg Traurig
Smith, Gambrell & Russell 15
139 41
66 Greenberg
Kasowitz Traurig 15
176 41
155
Kirkland & Ellis
Miles & Stockbridge 16
140 13
33 Kirkland
Cravath, &Swaine
Ellis & Moore 16
177 13
58
Seyfarth Shaw
Lewis Brisbois 17
141 37
141 Buckley Sandler
Seyfarth Shaw 17
178 37
158
Mayer
Willkie Brown
Farr & Gallagher 18
142 57
167 Mayer Brown
Kelley Drye & Warren 18
179 57
126
Jones Day
Quarles & Brady 19
143 7
123 Jones
Kobre Day
& Kim 19
180 7
102
Allen Matkins
Buchalter 20
144 85 Allen Matkins
Honigman Miller Schwartz 20
181 85
132
Fenwick & West
Schiff Hardin 21
145 86
90 Fenwick & West
Herrick, Feinstein 21
182 86
Husch Blackwell
Burr & Forman 22
146 112
149 Husch Blackwell
LeClairRyan 22
183 112
145
Dechert
Bond, Schoeneck & King 23
147 55
130 Dechert
Rutan & Tucker 23
184 55
189
Nelson
SchulteMullins
Roth & Riley
Zabel 24
148 115
103 Nelson Mullins Riley
Irell & Manella 24
185 115
137
Morrison
Shumaker,& Loop
Foerster
& Kendrick 25
149 54
107 Morrison & Foerster
Jeffer Mangels Butler & Mitchell 25
186 54
181
Adams
Lathropand Reese
& Gage 26
150 93
89 Adams and Reese
Cahill Gordon & Reindel 26
187 93
191
Milbank
Wilson Elser Moskowitz 27
151 191
169 Milbank
Porter Wright Morris & Arthur 27
188 191
Locke Lord
Vorys Sater 28
152 164
154 Locke Lord
Kutak Rock 28
189 164
191
Blank Rome Paddock
Miller Canfield 29
153 124
78 Blank Rome
Simpson Thacher & Bartlett 29
190 124
191
McDermott Will & Emery
Jenner & Block 30
154 15
44 McDermott Will & Emery
Quinn Emanuel 30
191 15
191
Mintz LevinHine
Thompson Cohn 31
155 32
94 Mintz Levin Cohn
Wachtell 31
192 32
191
Ice MillerHall & Stewart
Choate 32
156 83
183 Ice Miller
Venable 32
193 83
188
Nixon
ShuttsPeabody
& Bowen 33
157 35
65 Nixon Peabody
Williams & Connolly 33
194 35
191
Fox Rothschild
Eckert Seamans 34
158 26 Fox Rothschild
Boies Schiller Flexner 34
195 26
84
Baker Donelson
Stinson Leonard Street 35
159 50
151 Baker
Curtis Donelson
Mallet-Prevost 35
196 50
Alston
Sherman& Bird
& Howard 36
160 131
180 Alston
McElroy& Deutsch
Bird Mulvaney 36
197 131
178
Littler
BrownMendelson
Rudnick 37
161 68
135 Littler
Gibbons Mendelson 37
198 68
179
O'Melveny & Myers
Williams Mullen 38
162 59
177 O'Melveny & Myers 38 59
Perkins
Michael Coie
Best & Friedrich 39
163 25
82 Perkins Coie 39 25
27 | Social Law Firm Index 2018 Good2bSocial
Wilmer
WinsteadCutler 40
164 60
170 Wilmer Cutler 40 60
Baker
Morris,Botts
Manning & Martin 41
165 72
163 Baker Botts 41 72
Covington & Burling
GrayRobinson 42
166 30
114 Covington & Burling 42 30
TOP-RANKING
White & Case LINKEDIN FIRM
“Our No. 1 ranking thrills us. We have been work- White & Case also uses animation in a similar way,
ing hard to build our client and employer brand by when they’re announcing news such as awards or im-
growing and developing our LinkedIn presence,” portant milestones. Hertz believes that using video or
says White & Case CMO Michael Hertz. animation makes it more interesting to the user and
helps to bring the firm’s message across in a more
White & Case has greatly improved their LinkedIn engaging way.
presence in the past year, as they have moved up
47 positions in our annual ranking. “Overall, we see an uptick in the readership of our
content—due in large part to the use of Elevate,
“LinkedIn supports our overall digital strategy by advertising, and the use of video and animation,”
helping us make powerful connections between says Hertz.
our people, our thinking, and our clients in a way
that supports our position as a global elite law
firm. Obviously, developing interesting, impactful
content is also a key part of our digital communica-
tions,” says Hertz.
LINKEDIN
Skadden
firms find LinkedIn to be the most valuable 13 platform21
for marketing
King & Spaldingand business development 14efforts. 18
Top
INDEX
law firms in
Sidley Austin this category post non-promotional,
15 origi-
73
nal content often and many use multimedia content in
Dechert 16 8
the form of videos or infographics to keep their feeds
Crowell
engaging.& Moring 17 use this34
Some law firms still struggle to
platform inWill
McDermott an&educational
Emery and informative
18 way with1
more of
K&L Gates an emphasis on firm announcements
19 and 50
achievements rather than thought leadership.
Morrison & Foerster 20 9
Squire Patton Boggs 21 31
Jackson Lewis 22 17
Rank Rank
Firm Name& Burling
Covington 2018
23 2017
24
Davis
White Polk & Wardwell
& Case 24
1 187
48
Shearman & Sterling
Baker McKenzie 25
2 132
2
& Kendrick
“I was surprised that we were ranked so high, but really
excited that our Facebook page is getting engagement.
Our goal for our social media presence has been to high-
light our community involvement in all of our markets, and
to share good news about the firm, our attorneys, and staff.
We also want visitors to have a sense of our firm culture
– Shumaker really is a great place to work and we want to
share that!”
Jennifer Malin
FACEBOOK
Fox
usersRothschild
vowed to delete Facebook to stand 36
13 up against
data breaches
Porter and&invasions
Wright Morris Arthur of privacy. 14
How did 108this
INDEX
affect law firms’ activity on
Orrick, Herrington & Sutcliffe the platform?15 A lot. The
28
overall number of posts and engagement fell for Am
Vorys Sater 16 64
Law 200 firms in 2018. This decline may also reflect
Cooley
a shift in priorities: Facebook typically works17 best17for
B2C firms.
Lewis B2B law firms
Roca Rothgerber appear to have18
Christie refocused9 on
content shared
Baker McKenzie on Twitter, LinkedIn, and19Instagram.1
Nelson Mullins Riley 20 53
Lewis Brisbois 21 78
Bond, Schoeneck & King 22 93
Rank Rank
Firm Name
Buckley Sandler 2018
23 2017
116
Jones Day
Nixon Peabody 24
1 13
47
Norton Rose
Shumaker, Fulbright
Loop & Kendrick 25
2 8
46
@paulhastingslaw
@omelvenymyers
O’Melveny & Myers takes two types of content that millennials love to reach their target audience: video and
corporate social responsibility. With videos like “What do you want to achieve?,” this law firm is able to quickly
engage potential hires with content that expresses why they would want to be an attorney at the firm. On the
CSR front, the firm has even created a custom hashtag, #cOMMitment2cOMMunity, that incorporates the firm’s
commitment to social causes and its OMM brand name.
@friedfrank
Fried, Frank, Harris, Shriver & Jacobson uses Instagram to highlight employee experiences, giving Instagram
viewers a taste of the firm’s corporate culture and values. By posting photos from activities like corporate holi-
day events and charity involvement, Fried Frank shows what it’s like to work there. The firm also uses Instagram
best practices to increase engagement, such as adding relevant hashtags and mentioning appropriate ac-
counts.
@proskauer_rose
Proskauer Rose’s Instagram feed is a strong mix of aesthetically pleasing photography and purposeful corpo-
rate highlights. Like many of the other accounts, there’s a focus on corporate culture, showcasing events, caus-
es, and summer associates. However, Proskauer keeps it visually interesting and millennial-friendly by adding in
images of city skylines, animated holiday videos, and snowy street scenes. This is effective for Instagram, where
original photography reigns.
@fishrichardson
This law firm uses Instagram in a similar way to Twitter or LinkedIn. While Fish Richardson includes some photos
documenting causes that the firm supports, as well as firm events, there are also branded images promoting
upcoming events and firm announcements. The firm also has a second Instagram handle, @fishlegalrecruiting,
which focuses on summer associates and encourages others to join the Fish Richardson team.
Methodology
The Social Law Firm Index ranks are based upon a proprietary methodology developed to assess the effec-
tiveness of a firm’s use of digital marketing and social media. We refined our algorithm once again for this
year’s review in order to capture the idea of quality over quantity and focus on client-centricity. In addition to
measuring prowess with reach and engagement, we measure SEO, Twitter, LinkedIn, and Facebook, and we
assess thought leadership content on a firm’s website. The thought leadership component allows us to eval-
uate a firm’s ability to consistently present, communicate, and broadcast its expertise across various online
media channels.
Our ranking for each category is from 1 to 198, excluding two firms that recently merged with others. The
ranking is based upon dozens of unique measures per law firm social media property, aggregated in combi-
nation with performance indicators drawn from other digital real estate, including the firm’s corporate website
and practice-area microsites. We captured all digital activities across all these platforms for each Am Law 200
firm from April 1 to August 30, 2018. For each medium, we applied measures of reach, engagement, and con-
version, and we also scored for the application, or absence, of key best practice indicators.
Research in this year’s Social Law Firm Index was complemented by responses collected through Good2bSo-
cial and the Legal Marketing Association’s 2018 Digital Marketing Survey. Good2bSocial and LMA conducted
this survey in September 2018 to discover trends and best practices among law firms regarding their use of
social media and other digital marketing strategies. Data cited in this report followed by an (*) was collected
through this survey.
Note: For entities not active on social media, certain platforms like Facebook will automatically generate a place-card page on behalf of
the firm. As these pages are not owned by or monitored by the firms, they are excluded from consideration in this study.
Note: In cases where firms received the same score, a secondary ranking based on Am Law 200 rank was applied.
Guy Alvarez is the founder and Chief Engagement Kevin Vermeulen is partner and Chief Operating Of-
Officer of Good2bSocial. Guy, a former practicing ficer for Good2bSocial. He has over 30 years of mar-
attorney, is one of the top digital marketing consult- keting and advertising experience, including 22 years
ants in the legal industry. Guy’s experience includes working in various senior management roles, including
leading senior digital marketing roles at KPMG, ALM, Chief Revenue Officer and Chief Marketing Officer for
and The Practising Law Institute. With a background in ALM Media, a leading legal publisher, helping law-
technology and marketing, Guy emerged as an early yers, law firms, consultants, and vendors grow their
adopter and advocate of social media. Guy went on to business. During Kevin’s tenure at ALM, he worked
cultivate his social media expertise as a consultant for with professional services companies in the financial,
a broad range of clients, including consumer goods digital, real estate, and legal industries.
specialists, such as Pernod Ricard, as well as legal
industry leaders, such as Lexis-Nexis and LMA. Over the course of his career, Kevin has played a key
role in the design and development of dozens of web-
Guy has advised Fortune 100 companies and Am sites, digital revenue streams, publishing products,
Law 100 law firms on all aspects of digital marketing, webinars, and conferences, as well as strategic part-
including social media training, search engine optimi- nerships globally. Kevin is generally recognized as an
zation, content marketing, measurement and analysis, expert and thought leader in marketing strategy and
and the development of thought leadership platforms implementation in the legal industry and was honored
and microsites. by B2B Media Business as “Innovator Of The Year.”
Kayla Johnson
Marketing Manager
Good2bSocial
Kayla graduated from the Fashion Institute of Technology with a degree in Inter-
national Trade & Marketing and minors in English and French.
We offer a full suite of digital marketing services including Social Media, Pay-
Per-Click, SEO, Content Marketing, marketing automation, video and podcast
production.
We help our clients understand and leverage the power of digital marketing and
social media to power and transform their marketing and business development
strategies while delivering measurable results.