Punjab College of Commerce, Gujranwala

MBA-IV
Operations Management

Quiz # 1

Date: 15-04-2019 Total Marks: 10

1. Which of the following is true for a textile mill?
a) Low percentage of goods
b) High percentage of goods
c) High percentage of service
d) None of the above
2. Measurement of productivity is ……………. in services.
a) Difficult
b) Easy
c) Impossible
d) None of the above
3. Budgeting, analysis of investment proposals, and provision of funds are activities associated with
the______ function.
a) Operation
b) Marketing
c) Purchasing
d) Finance
4. Manufacturing work sent to other countries or companies is called:
a) Downsized
b) Outsourced
c) Internationalization
d) Vertical integration
5. Which of the following is not a characteristic of service operations?
a) Intangible output
b) High customer contact
c) High labor content
d) Easy measurement of productivity
6. The process of comparing outputs to previously established standards to determine if corrective
action is needed is called:
a) Planning
b) Directing
c) Controlling
d) Budgeting
7. How effectively an organization meets the wants and needs of customers relative to others that
offer similar goods or services
a) Competitiveness
b) Controlling
 c)
c)
c)
Feedback
d) None of the above
8. Which of the following is not conventional function of management?
a) Planning
b) Organizing
c) Controlling
d) Outsourcing
9. Formulas, numbers and symbols are used in:
a) Physical models
b) Schematic models
c) Mathematical models
d) None of the above
10. Which of the following is the nearest to its real-life counterpart?
a) Physical models
b) Schematic models
c) Mathematical models
d) None of the above