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lighting
your
store is
our
business
2
retail applications
table of contents
Introduction ..................................................................................................2
Retail Lighting Techniques/Principal needs ....................................................4-5
Store Type Classifications ............................................................................6-7
Ceiling Height Correlations ............................................................................7
Lighting Protocols – Recommended Lighting Guidelines ....................................8
General Lighting ................................................................................9-11
Accent Lighting ................................................................................11-12
Perimeter Lighting..................................................................................13
Feature and Display Lighting ..................................................................14
Additional Protocols..........................................................................15-18
Technology Introduction ..............................................................................19
Energy Considerations ................................................................................19
Lighting Design Practices ........................................................................20-21
Color Considerations ..................................................................................22
Summary ..................................................................................................23
3
retail lighting techniques/principal needs
Lighting has a major influence on how consumers arrive at in-
store purchase decisions. Since shoppers are naturally attracted
to the brightest areas of the store, lighting techniques such as
wall washing, indirect and cove lighting can be applied to lead
the consumer through the store in a deliberate traffic pattern and
guide the purchase decision making process.
◆ Merchandising Effectiveness
◆ Store Image and Brand Promotion
◆ Customer Comfort and Safety
◆ Total Operating and Acquisition Costs
4
principal needs (continued)
The Four Principal Needs listed below focus on creating a successful retailing process. Although
every retail application is unique, it is helpful to address these needs as categories, supported by
innovative lighting equipment and techniques. More emphasis may be placed on certain areas
versus others according to each specific retail strategy.
1) Merchandising Effectiveness:
Draws attention and attracts customers, while guiding them throughout the store. Displays and
highlights merchandise with versatility but with a focus on featured merchandise. Another factor of
the merchandising effectiveness is the actual completion of the sale.
VENTILATION 9%
6%
OFFICE EQUIPMENT
7%
5% LIGHTING
SPACE HEATING
59%
COOLING 14%
5
store type classifications
The Illuminating Engineering Society of North America (IESNA)
has established a classification for different retail stores based on
their type, quality, price point-of-merchandise and method used to
sell products or services. See IESNA Recommend Practice RP-2-
01, Lighting Merchandise Areas.
Category B - These types of stores are open, large spaces with Category A
high uniformity levels but with relatively medium light levels in • Warehouse
• Discount Mass Merchant
order to provide adequate contrast ratios for the featured
• Grocery/Supermarket
merchandise. These stores utilize a number of displays where very • Self Service Convenience
high color rendition is a requirement. Typically a wide selection of
products can be found at competitive price levels.
Category B
• Department Store
• Better Mass Merchant
• Specialty Shops
• Life Style Shops
6
store type classifications
Category C - Specialty type stores (Boutiques, Designer &
Upscale) require unique execution of their lighting in order to
draw attention and help guide patrons throughout the store. In
most cases, the merchandise selection is not as wide as in the
previous types of store classifications and focus on exclusivity,
demanding a higher price point. The environment is usually
identified with lower light levels that provide a residential and
calm setting where good contrast allows for enhanced
visibility of the merchandise and displays.
Category C
• Upscale Specialty
• Upscale Lifestyle
• Precious/Fine Jewelry
• Designer Boutiques
Consideration needs to be taken to the type of ceiling: truss, grid, suspended, etc. In the store classification
below (see photo) the Discount Mass Merchant stores tend to be open ceilings where luminaire placement
usually is addressed from trusses or ceiling elements. While in Department stores and Upscale Specialty, a
suspended ceiling will commonly be present, especially as the image and quality of the retail spaces improve,
requiring surface or recessed-type lighting systems.
Ceiling/
Store Type Classification Mounting Height
Warehouse
Discount Mass Merchant > 25’ HIGH
Grocery/Supermarket
Self Service Convenience
Department Store
Better Mass Merchant 15’-25’ MEDIUM
Specialty Shops
Life Style Shops
Upscale Specialty
Upscale Lifestyle <15’ LOW
Precious Jewelry
Designer Boutiques
7
lighting protocols
Lighting is a powerful form of visual communication
between the retailer and the consumer and is key to the
overall success of the shopping experience. In this
section, the various lighting principles are examined and
recommendations are provided in the form of the
following protocols:
• General Lighting
• Accent Lighting
• Perimeter Lighting
• Feature & Display Lighting
• Decorative Lighting
• Task Lighting
• Exterior Lighting
• Emergency Lighting
8
general lighting
The IESNA has established recommended illuminance categories Special considerations are given to
for each type of store and retail environment based upon Society’s proper merchandising and product
consensus of best practices for "typical" applications (see RP-2-01). display by identifying the actual plane in
which merchandise is displayed.
Store Type Classification Light Levels (Fc)
Warehouse 75-85 Therefore, in visual displays, the
Discount Mass Merchant 75-85 HIGH illuminance levels refer to the vertical
Grocery/Supermarket 75-100 plane.
Self Service Convenience 75-85
Department Store 40-50
Better Mass Merchant 30-40 MEDIUM Depending on the designer or specifier’s
Specialty Shops 40-50
choice, there are several ways to deliver
Life Style Shops 40-50
Upscale Specialty 15-20 a general lighting scheme. Using a
Upscale Lifestyle 20-25 LOW directional execution (as found with
Precious Jewelry 8-12
downlights and parabolic reflectors), you
Designer Boutiques 8-12
deliver light where it is needed, whether
on the merchandise or on the display.
With directional executions you may
control the path and spill of light,
Additionally, there are several main tasks being performed within
providing more comfort due to a
a store that require special light levels (see chart).
reduction in glare.
Merchandising Spaces Light Levels (Fc)
Horiz. Vert.
Using a diffuse lighting execution may
Alteration Rooms 50 30
Fitting Rooms 30 5
lead to a more efficient use of systems
Sales Transaction Areas 30 N/A (higher efficacy) which is needed for
Show Window Display 300-1000 300-1000 large areas and high ceilings. However,
Circulation 10 N/A
Food Court 30 3 this is achieved at the expense of a
Entertainment Areas 50 10 relative addition in glare with a
Directory/Info Desk 100 30 reduction in control. Glare, or unwanted
stray light, can distract the customer and
detract from merchandise displays.
Uniformity
9
general lighting (continued)
Store Classifications
Category A
In the highest ceiling applications (Category A), the
lighting systems need to provide both exceptional
Industra™ 5
efficacy, measured in terms of lumens per watt, and high
quality performance, measured in terms of controllability Expressions™
and color quality. These large spaces, in combination
with high light level requirements, tend to have high
lumen packages, which need to be shielded
appropriately if using a single light source.
Lightwing™
Industra™ 4 LG
Revelation 16" Semi-Specular
(Metal Halide)
Category B
In medium height applications (Category B), the spacing of Industrial Kinetics™
the luminaires is limited by the type of ceiling configuration
and the store symmetry (or uniformity) requirements.
Characteristics of these systems should include good
controllability and high color quality.
LP3 Paralouver
Expressions™ DI
Revelation 10"
(Compact Fluorescent )
10
general lighting (continued)
Category C
In lower ceiling applications (Category C), indirect/direct Largo™
systems are a viable alternative for providing comfortable
and soothing environments. Special attention to the
clearance required between the luminaire and the ceiling
must be given to achieve uniformity and reduce hot-spot
Arioso® Metal Louver
issues, along with the resultant ceiling height clearance.
Parabolic recessed luminaires equipped with lower
wattage fluorescent systems are appropriate alternatives
to reduce both discomfort and reflected glare.
Adagio™
Revelation 6"
(Halogen)
accent lighting
Accent lighting helps communicate store image by adding interest and
emotional appeal to products and displays. By highlighting or spotlighting
featured products, lighting can emphasize the texture, shape, finish and color
of merchandise.
Accent lighting requires flexibility. Stores can benefit from track lighting and
recessed adjustable luminaires to deliver a punch of narrow-beam light. Low
voltage halogen is very popular for highlighting, as it offers a variety of beam
spreads and intensities, and it delivers crisp white light with remarkable
precision.
Since accent lighting requires more light than the surrounding area, high-
intensity sources, such as low-wattage metal halide are commonly used for
accent lighting in large stores to punch through high ambient levels.
Stage lighting techniques are often applied when accenting the three-
dimensional character of a product or display.
11
accent lighting
Key Lighting – Hard accent light is used to create
shadows and determine contrast, focal point and
Back light:
approach (tells the shopper that this is the front of the Lamp: Q20MR16/FL (BAB)
12
perimeter lighting
Perimeter lighting effectively contributes to the perception of size and
brightness in a store while improving visibility and visual impact at the Microslot™
walls. Perimeter lighting also draws the shopper out of the main aisle and
into the merchandising space.
Capri Trcck
In addition, perimeter lighting creates a softer ambiance and more Fluorescent
balanced environment, reducing eye strain and eventual fatigue. This is
vital to remember, as the more comfortable the environment is to
shoppers, the longer they will remain in the store.
Omega T5
Vertical illumination of wall displays can be Light scallops - These can be the intentional or unintentional
achieved through linear or point sources to effect of a downlighting plan. The last row of downlights
create continuous or individual patterns of light. closest to the wall will cause light scallops, which add visual
interest. The more diffuse the light source and trim, the softer
the scallop.
13
feature and display lighting
Features and displays such as rack and shelf merchandising are designed
to attract customers and aid in evaluation of merchandise. Flexible
lighting systems are required to meet these constantly changing display
needs. Illuminance levels on merchandise should be at least three to five
times higher than the ambient surrounding levels. However, when
adjusting the lighting system, avoid direct and reflected glare into the
Gondola Luminaire
eyes of customers and store personnel.
Feature lighting highlights the specific merchandise and provides for easy
evaluation of object texture, color, form, etc.
Omega T5
Microslot
T5 Micro Strip
14
decorative
Decorative lighting may function as general or accent lighting in a
retail environment, but it is most often selected to enhance the look of
a space. By adding décor, beauty and style, decorative lighting is
also an important communicator of a store’s brand image.
Solis
For example, a classic crystal chandelier in a high-end boutique can
articulate elegance and high-fashion, or an ultra-modern pendant light
system can convey a fun and trendy atmosphere in the junior Expressions™ DI
department of a clothing store. Decorative lighting can also contribute
to a feeling of hospitality and comfort to the retail experience, putting
shoppers at ease and encouraging a
longer visit.
Solis
Wall sconces are also recommended in dressing rooms, to supplement general lighting for evaluating
merchandise and creating a soft glow on faces.
Pendant and chandeliers – Mounting height will vary according to ceiling height and other factors, but should
never be placed so high that they are beyond the shopper’s view, or too low as to hinder the shopping and
purchasing process (usually 8 to 12 feet above the selling floor).
Pendants suspended over display or cash/wrap counters should be mounted high enough above the horizontal
plane so that shoppers can peer into the glass without being hindered by the luminaire (approximately 36 to 48
inches above the counter).
Although decorative lighting can add visual interest and the possible need for color in a space, be careful that
the lighting equipment and number of luminaires does not distract customers from the merchandise.
Cylinders - Mounting height will vary according to ceiling height and other factors. Use a variety of low
brightness cylinders with efficient sources, such as Metal Halide, CFL and PAR lamps to provide broad, uniform
light distribution. Note there are special outdoor and wet location options for these types of luminaires. (See
Exterior Lighting Protocol)
15
task lighting
Valueline
Undercabinet
Micro Undercabinet
1. Contrast – difference in brightness between the task and the surround. For
example, it is easier to read a product label containing black text on a
white background than yellow text on a white background.
2. Size – size of detail to be examined, such as small print on a clothing tag.
3. Time – speed of task, such as reading product code information while
ringing sales.
4. Luminance – amount of light on the task.
5. Age – age of clerk or shopper performing task. For example, a 40 year
old register clerk would need twice as much light as a 20 year old clerk to
perform equally as well under the same set of circumstances.
16
exterior lighting
Exterior lighting projects the image and brand of the
store, as well as contributes to the proper surveillance of
people and the property. As with any retail space, the
exterior lighting should attract shoppers and provide a
safe and pleasant shopping experience.
FLP Floodlight
17
emergency lighting
Emergency lighting insures the safety of a building’s occupants when
the normal lighting system fails. The levels of illumination provided by
the emergency lighting systems must permit a safe exit from the
building. If exiting is not required, the emergency lighting should
provide security and comfort for the occupants until the general lighting
can be restored. 30V Line
arranged so that the failure of one will cause the other to come on
automatically and immediately.
18
technology introduction
Lighting systems consist of three main parts: the lamp, luminaire and ballast (usually included in the luminaire
construction). The differences between various choices of lighting equipment are usually based upon differences
in technology. Here are a few tips:
energy considerations
Energy management is a complicated topic, but there are some basic ways to keep energy costs under control
while still achieving your retail lighting goals, all while complying with commercial energy codes. These codes
and standards limit the total energy that can be used in a space, including lighting, HVAC systems, etc. Proper
circuiting and controls (switches, dimmers, motion sensors, etc.) can help conserve energy by using the
appropriate amount of light – and energy – when and where it is needed.
For retail, this translates into not exceeding 1.5 or 1.9 W/sq.ft. (2001/1999) using the Lighting Power Densities of the
Building Area Methods. Using the Space-by-Space Method, general sales areas are allowed 1.7 or 2.1 W/ sq.ft.
(2004/2001) 4.0
General Lighting Power Density
3.5
3.0
19
lighting design practices
The following are some design practices to keep in mind that support retailing lighting
and merchandising efforts.
Color Harmony and Lighting Design - Understand the relationship between aspects of
lighting and color. Used appropriately, theses two elements can enhance the look, feel
and overall appearance of merchandise and displays.
Visual Merchandising - Lighting impacts the physical and psychological effects of interior
environments. Retail lighting application should keep in mind the perspective of the
shopper and use lighting to influence movement and purchasing behavior.
20
lighting design practices
The individual needs of retail stores depend on many factors, such as merchandising
effectiveness, store image, customer comfort and safety and costs. These needs are the basis
for all design considerations, from the number of accent luminaires required to the intensity
and distribution of lamps selected. The store image and format will also determine the
necessary color temperature and color rendering.
To execute effective retail lighting design, it is necessary to understand the basic lighting
terms as they correspond to diffusion, distribution, intensity, color temperature, color
rendering and efficiency.
Uniform or Diffuse vs. Non-diffuse Distribution - Diffuse distribution refers to the soft, uniform
light distribution often desired for general lighting purposes. Non-diffuse distribution refers to
intentional variation in brightness, as with display lighting.
Focal or Accent Lighting Distribution – Focal lights range from being very narrow (5 degrees)
to wide (45 degrees) distributions and are selected according to each specific accent
lighting and display application. Wall wash luminaires have distributions of 60 degrees or
wider.
Luminaire Efficiency – Measured as a percentage, this refers to the amount of light leaving
the luminaire into the space vs. the total light being produced inside the luminaire. Luminaire
efficiencies of 90 percent or higher are most desirable. Decorative luminaires are much
lower.
Lamp Efficacy – Measured in lumens per watt, this term refers to the total light being
produced for the energy (wattage) expended.
21
color considerations
Color is a powerful merchandising tool. The choice of light and
pigment for displays and signage attracts attention and guides
customers. Color filters are often used on adjustable light fixtures to
create dramatic visual effects. In particular, use of adjacent colors in
the same display is an imaginative technique for effective display
lighting.
22
summary
This brochure is designed as an Application Guide for lighting retail spaces. It is
intended to educate store owners, merchandisers and facility managers on how to
apply lighting as a critical and effective merchandising tool to save money and
reduce energy costs while improving the retail environment and process.
Additionally, this guide provides application design know-how for merchandising
and lighting retail spaces demonstrating the benefits of innovative lighting
alternatives to users and decision makers.
lighting
your
store is
our
business
23
5855 Kopetsky Drive
Suite G
Indianapolis, IN 46217
866-203-0434
Form # 634.0805.GCS.3M