Course Plan

Operations Management

KO2 OPM3

Prof. K.J.Paulose/ Mr Justin Joy

Term No III

(From March 2019 – May 2019)

Batch No 27

Programme: Post Graduate Diploma in Management (PGDM)

SCMS – COCHIN SCHOOL OF BUSINESS

Faculty : HOD:

Dean :

Director :
 Table of Contents

1.COURSE PROFILE: ..................................................................................................................... 3

2.COURSE OBJECTIVES: .............................................................................................................. 3

3.COURSE OUTLINE (SYLLABUS) ............................................................................................. 4

4.COURSEWARE: BOOKS/JOURNALS/CASE STUDIES ......................................................... 5

5.SPECIAL INFORMATION ON COURSEWORK ..................................................................... 7

6.SESSION PLAN............................................................................................................................ 7

7.MID TERM EXAMINATION COVERAGE AND QP PATTERN .......................................... 9

8.END TERM EXAMINATION COVERAGE AND QP PATTERN ......................................... 9

2
1. Course Profile:

Course Title OPERATIONS MANAGEMENT

Number KO2 OPM3
Programme Post Graduate Diploma in Management (PGDM)
Total Credits 3
Total Number of Sessions 24
Session Duration 1 Hr 15 Mins
Faculty/Course Facilitator(s) Prof.K.J.Paulose/ Mr. Justin Joy

2. Course Objectives:

1. To describe the fundamentals of Operations Management in both manufacturing and service

organizations and analyze the interdependence of the operations functions with the other key
functional areas of a firm.
2. To enable students to examine various factors involved in product and process selection and
facility location decisions in operations.
3. To enable students to describe the factors involved in ergonomics, work and job design.
4. To enable students to describe the importance of Quality management, maintenance systems and
value analysis.
5. To enable students to understand the recent trends in production and operations management.
6. To enable students to appropriately apply production planning and control concepts in different
types of production systems
7. To enable students to appropriately apply concepts of facility layouts.

PO1 - Apply knowledge of PO2 - Foster Analytical and Critical

management theories and practices to thinking abilities for data-based decision
solve business problems. making.
CO1 Low
CO2 Medium
CO3 Medium
CO4 Medium
CO5 Low
CO6 High Medium
CO7 Medium

3
Module Sessions Weightage Description
1 4 15 Introduction to Operations Management
Operations Management an overview, objectives, operations
systems, operations strategy-elements, competitive priorities.
organizing for operations –Overview of SCM

2 6 25 Product and process selection

 Product selection, Product design and development,
Process selection, Facilities layout, Material handling
systems.
 Site selection quantitative and semi-quantitative
techniques, Economic analysis,
 Capacity planning- generation of capacity plans and
aggregate capacity planning,

3 6 20 Production Planning and Control (PPC)

Overview of Production Planning and Control (PPC), PPC for
mass production, batch production, and job shop production-
SPT Rule, Johnson’s Algorithm and JIT production.

Inventory Control – types of Inventory – WIP

4 4 20 Quality and Productivity
Method study, Time and Motion studies, Ergonomics.
Productivity and incentives.

Defining quality , origin and evolution, statistical process

control, Attribute data control charts , variable data control
charts , process capability

5 2 10 Maintenance Management
Maintenance systems, preventive maintenance, break down
maintenance, condition monitoring and total productive
maintenance.

6 2 10 Value Analysis & Emerging Trends in OM

Introduction to value analysis - techniques, FMS, Lean/ Agile/
Green/Synchronous Manufacturing

Total 24

3. Course Outline

4
4. Courseware: Books/Journals/Case Studies

4.1 Text / Reference Books:

Sl. Book/ Journal/ Author Year/ Publisher

No. Article/Case Studies Title Edition/Vo
lume
1. Operations Management Norman Gaither & Greg 9th Edition Thomson
Frazier
2. Operations Management for Chase, Aquilano &, Indian 11th McGraw Hill
Competitive Advantage Jacobs Edition
3. Modern Production and E.S. Buffa & R.K. Sarin 8th Edition John Wiley
Operations Management &Sons

4. Operations Management B. Mahadevan 2nd Edition Pearson

Theory and practice Education
5. Production and Operations S. N. Chary Third McGraw Hill
Management Reprint Education (India
2013(5th ) Private Limited
Edition)
6. Operations Management Lee. J. Krajewski, Larry 8th Edition PHI
Processes and Value Chains P. Ritzman & Manoj
Malhotra
7. Operations Management- Lee. J. Krajewski &, 7th Edition Pearson
Process and Analysis Larry P. Ritzman Education

8 Total Quality Management Dale H. Besterfield Pearson

Publication
9 Organization structure and G. Aquinas 2008 Excel Books
design; Application and
Challenges

4.2 Additional reading Journal/ publication/

1. Harvard Business Review

2. Business Week

3. IIMB Business Review

4. International Journal of Operations Management

5. Business Line

6. Business Standard

7. The Economic Times

5
4.3 Case studies (to be discussed)

1. From Lean Manufacturing Partner to Contract Manufacturing - Custom

Fabricators Inc.
2. An exercise in Translating Customer requirements into Process design
requirement – Pizza USA
3. Motel 6 is still a cheap sleep, but with new strategies

4. Real Queasiness in Virtual Reality

5. Attitude Adjustment in East LA (A True Story)

6. The World’s direst scheduling problem

7. Parts Emporium

5. Learning outcomes

Students will
• Gain knowledge on the importance of Operation Management in achieving the business
objectives of the organization.
• Recognize the interdependence of operations management function and other functions of the
organization.
• Gain the know-how to appropriately apply operations management concepts to gain key
competitive advantage in business.
• Assess the appropriate combination of various product and process selections, facilities location,
capacity and layout
• Recognize the importance of Quality Management, ergonomics, value analysis and maintenance
management functions to improve overall performance of the organization.
6. ASSESSMENT CRITERIA

Critical
Pre Mid Post Mid Maximum Domain thinking &
Criteria
Term Term Marks Knowledge Problem
Solving
Mid Term
20  CO 1,2  CO 3,4
Exam

Tests (2) 10 10 20  CO 3,4,6,7

Assignments
15 15 25  CO 1,2
(2)

Total 25 25 70

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 End Term COs 1,2,3,4,5,6,7  

7. Milestones

Sl. Assignments / Class Tests Tentative Session

No.
1 Assignment 1 After session 8
2 Class Test 1 Session 10
3 Assignment 2 After Session 18
4 Class Test 2 Session 21

8. Special information on Coursework

Students will be introduced to computer based tools and software for operations management.
These practice sessions is not included in the sessions plan. Students can use the general lab
sessions/other free time for practice.

The details with respect to Exercises and Assignments will be advised separately.

9. Session Plan

Reading reference Assignments/

Session
Topics (Preparatory. Work) Activities
(for evaluation)

1. Operations management an
overview, Systems concept in OM Book No1,4,5,6
Objectives in OM, OM decisions. Chapter 1
Elements of competitive priorities
2. Operations strategy elements and Book No1,4,5,6 Chapter
competitive priorities 1, Book No 2 Chapters 2
3. Overview of supply chain and Book No1,4,5,6 Chapter
operations management. 1
4. Organizing for operations Book No 9, Ch. 1,6,7
and 8
5. Module 2 Product and process Book No 2 – Chapter 6 Assignment 1
selection Book No 5 Chapters 6,7
Product selection, Product design in Book No 4 Chapters 6 to
new product development. 15.
6. Process selection and design Book No 6 Chapters
3,4,6,7,10,14
7. Facilities lay out and Material
handling systems
8. Site selection-quantitative and semi-
quantitative techniques
9. Capacity planning- generation of
capacity plans. Aggregate capacity
planning.

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10. Module 3 Production Planning and Book No 1 Chapters,13, Test 1
Control (PPC) 16
Overview of Production Planning and Book No 2 Chapter
Control (PPC). 11,16
11. Types of production systems, PPC for Book 3 Chapters
mass production 4,5,6,8,10
12. PPC job shop production- Book No 4 Chapters 15
and 16
13. SPT Rule, Johnson’s Algorithm and JIT Book No 5 Chapter 15
production. Book No 6 Chapters 32-
14. SPT Rule, Johnson’s Algorithm and JIT 37
production.
15. Inventory types- WIP inventory-EBQ –
ABC-VED analysis
16. Module 4 Quality and Productivity Book No 1 Chapters,13,
Method study , Time and Motion 16
studies
17. Ergonomics, Productivity Incentives. Book No 2 Chapter 11
Book No 5 Chapter 15
18. Quality Management Book 1, Chapter 17
Defining quality, origin and evaluation, Book No 2 Chapters 7
Statistical process control Book 3, Chapter 13
19. Attribute data control charts, Variable Book No 4, Chapters 18
control Charts.
20. Process capability
21. Module 5 Maintenance
Management
Maintenance systems, preventive
maintenance. Break down
maintenance.
22. Total productive maintenance. Book No 1 Chapter 19 Test 2
,
23. Module 6 Value Analysis Book No 4 Chapter
Introduction to value analysis & 7,9,12,15
techniques. Flexible manufacturing Book No 7 Chapters 9
systems & its characteristics
24. Latest trends – Lean/Agile/Synchro
nous manufacturing.

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10. Mid Term Examination Coverage and QP pattern

Section A Basic Concepts - Short Answer Questions 10 Marks

Section B Descriptive Questions 10 Marks

Section C Application / Case Analysis 10 Marks

11. End Term Examination Coverage and QP pattern

The end term examination shall be for 3 hours and shall cover all the topics that are envisaged in
this plan and the pattern will be as follows:

Section A Basic Concepts-Short Answer Questions 20 Marks

Section B Descriptive Questions 30 Marks

Section C Application / Case Analysis 10 Marks

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 Rubrics for Assessment

Performance Far below

Needs improvement Average Good to Very Good Excellent
level expectation

% score below 40% 40% but <60% 60% but < 70% 70% but < 85% 85% - 100%

CONTENT , CONCEPTUAL KNOWLEDGE, APPLICATION AND ANALYTICAL SKILLS (40 Marks)

0 - 2 2.5 - 4.5 5 - 7 7.5 - 8.5 9-9.75

Content is complete
Content Content is sufficient. Adequate coverage with Content is adequate
Content is except for one or two
- Adequacy of All major items almost all relevant items with sufficient coverage
incomplete. Serious key items. Some
coverage covered But lacks as per requirement- with ; accurate and complete
errors in statements errors need major
- correctness some relevant details few omissions / errors to meet the requirement
correction
Demonstrates fair Demonstrates sufficient Demonstrates thorough
Demonstrates little Tries to explain Key
Knowledge knowledge of the knowledge and knowledge and
or no knowledge of concepts. But not
level concepts. Tries to understanding of key understanding of key
key concepts. clear.
bring clarity. concepts concepts
Demonstrates clear
Application of Application of theory Fair understanding and understanding of theory
Right choice of
Skill in applying theory / tools - / tools is evident, appropriate application with appropriate
tools. However,
theory incorrect or however not of theory able to draw application to context
poorly applied
Contextually inappropriate to the appropriate in all some inferences but not and able to draw correct
obstructing analysis
context cases very confident inferences leading to
effective conclusion.
Able to comprehend Demonstrates good
Critical analysis Able to comprehend and
Lacks knowledge on Change Impact and comprehension and
and Unable to analyze fairly well. But
the issue and not able express views but critical analyses. Clear
interpretation comprehend / Poor able to answer few
to analyze / express very theoretical in thinking and able to
of Change understanding questions with conviction
No clear answers knowledge, less answer queries related
Impact w.r.t. Change Impact
analytical to change impact
Performance Far below
Needs improvement Average Good to Very Good Excellent
level expectation

% Score Below 40% 40% but <60% 60% but < 70% 70% but < 85% 85% - 100%

CONTENT , CONCEPTUAL KNOWLEDGE, APPLICATION AND ANALYTICAL SKILLS (40 Marks)

0 - 2 2.5 - 4.5 5 - 7 7.5 - 8.5 9-9.75

Content is complete
Content Content is sufficient. Adequate coverage with Content is adequate
Content is except for one or two
- Adequacy of All major items almost all relevant items with sufficient coverage
incomplete. Serious key items. Some
coverage covered But lacks as per requirement- with ; accurate and complete
errors in statements errors need major
- correctness some relevant details few omissions / errors to meet the requirement
correction
Demonstrates fair Demonstrates sufficient Demonstrates thorough
Demonstrates little Tries to explain Key
Knowledge knowledge of the knowledge and knowledge and
or no knowledge of concepts. But not
level concepts. Tries to understanding of key understanding of key
key concepts. clear.
bring clarity. concepts concepts
Demonstrates clear
Application of Application of theory Fair understanding and understanding of theory
Right choice of
Skill in applying theory / tools - / tools is evident, appropriate application with appropriate
tools. However,
theory incorrect or however not of theory able to draw application to context
poorly applied
contextually inappropriate to the appropriate in all some inferences but not and able to draw correct
obstructing analysis
context cases very confident inferences leading to
effective conclusion.
Able to comprehend Demonstrates good
Critical analysis Able to comprehend and
Lacks knowledge on change impact and comprehension and
and Unable to analyze fairly well. But
the issue and not able express views but critical analyses. Clear
interpretation comprehend / Poor able to answer few
to analyze / express very theoretical in thinking and able to
of change understanding questions with conviction
No clear answers knowledge, less answer queries related
impact w.r.t. change impact
analytical to change impact

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