REVOLUTIONIZING THE

SERVICES
SMS GATEWAYS
Citizen will receive system generated SMS

at the time:

 When Death Certificate application is

received.

 When citizens application for Death

Certificate is dispatched to the

relevant UC.

 On Undecided from the date of receipt

DEATH CERTIFICATE
of the application.

 When application for Death Certificate

is completed / rejected. SIMPLICITY IS DIVERSITY

To provide speedy, customer centric,
 When Death Certificate is delivered to cost-effective and quality service to
serve wider interests of citizens.
the citizen.

http://www.fc.punjab.gov.pk http://www.fc.punjab.gov.pk
Toll free number: 0800-09100 TOLL FREE NUMBER: 0800-09100
TOLL FREE NUMBER: 0800-09100
PUNJAB GOVERNMENT SUMMARY OF THE SERVICE Why e-Khidmat Markaz?
INITIATIVE Sr.
Normal Late (61st
No
Particulars (Within 60
Days of Death)
day
Onwards)
BENEFITS!!!
There are a number of departments in the public
Enrollment Fee  Minimizing distance to access.
sector which are involved in the provision of 1 -

All such cases shall be applied

(PKR)
services to citizens. Each department is providing Certificate Issuance  Extending access to un-served groups.
2 100
Fee (PKR)
one or more service using different set of  Introducing transparency, efficiency

through court
Service Time at E-
processes which may be automated or manual. Khidmat Center for and accountability.
3 3
In order to facilitate the public interphase with Delivery of Copy
(Working Days)  Simplifying transaction procedures.
various government departments / agencies; the Service Time for
 Minimizing costs to citizens.
Chief Minister Punjab has issued directions / Delivery of Original
4 6
Certificate through  Minimizing cost to government
orders to establish public e-Khidmat Markaz. The Post (Working Days)
(internal efficiency)
concept is to integrate all such services under one 5 Issuance Authority Secretary Union Council
6 Fee Payment Mode Cash  Increasing government revenue.
roof from where citizens could avail unhindered
National Bank of Pakistan  Increased public satisfaction index
and easy access to governmental services. e- Designated Bank for
7 (Adjacent to E-Khidmat
Service Fee
Khidmat Markaz concepts to integrate fifteen Center)  Improving the transaction time for
governmental services under one roof for citizens and government
DOCUMENTS REQUIRED
citizens, easing Citizens vs. Governmental Normal  Offering innovative services
Sr.
interphase. These services include issuance of Documents Required (Within 60  Modernization / adoption of best
No.
Days)
Birth Certificate, Marriage Certificate, Death
1 Application Form B practices
Certificate, Divorce Certificate, Character
Death Certificate of Hospital if
2 X
Certificate, Motor Vehicle Registration, Token Tax Death is in hospital APPLICATION TRACKING
Collection, Vehicle Transfer of Ownership, FARD, 3 Affidavit if Death is in house X
Learners Driving License, Traffic Fine Collection, Citizens can track Death Certificate
4 Bank Challan Form
Domicile Certificate, Issuance of CNIC, NADRA E- application via application tracking ID,
NOTE: Original valid CNIC is mandatory for
Sahulat, and Route Permit. availing e-Khidmat Markaz services through our website, Mobile App, by
________________________________________________________ calling on our toll free number (0800-
_____
09100) and through our SMS Gateways
(9100) as well.