TM1-COC2

Conduct
Competency

WRITTEN AND DEVELOPED BY: BOJIE SM. HIZON

bojie.hizon@yahoo.com 0916.148.3302
Accredited Competency Assessment Center

TE D
P LE
M
CO
Accredited Competency Assessment Center
 ACCREDITED
COMPETENCY
ASSESSMENT
CENTER

APPLICANT-CANDIDATE
THE ACCREDITED COMPETENCY ASSESSOR . . .

Obtain, check and arrange resources required for assessment as

specified in the Evidence Guide and the assessment tools

Ensure that the following assessment

resources are available before conducting a
competency assessment . . .

Well lighted and well ventilated

Risk areas properly marked

Availability of Supplies, Materials,

Tools and Equipment
 IF THE WORKPLACE IS UNSAFE FOR ASSESSMENT ?

Safety must observed at all times. Evidences are also

gathered in a simulated environment through various
structured activities (accredited assessment center/venue)
 EVIDENCE GATHERING METHODS
The oral questioning or the Interview Interview
are the tools that are used to
Written Report
measure the underpinning or the
knowledge based requirements Written Exam
expected from the candidate

Observation Checklist

Other evidence Observation and Questioning Checklist

gathering methods Demonstration Checklist
that can be used
Demonstration and Questioning Checklist
to assess skills
Third Party Report

Portfolio
Wearing an ACCREDITED
ASSESSOR’S ID
PREPARE THE CANDIDATE
1. Established the ASSESSMENT CONTEXT
2. Explained CS TO BE ASSESSED
3. Explained ASSESSMENT PROCEDURE: TASK TO BE
PERFORMED, ROLE OF THE ASSESSOR, TIME ALLOTTED
4. Explained REASONABLE ADJUSTMENTS AND LEGAL AND
ETHICAL RESPONSIBILITIES
5. Determined the NEEDS OF THE CANDIDATES to establish any
allowable adjustments in the assessment procedure.

Conveyed information using verbal and non-verbal language which

promotes a supportive assessment
1 2
Good Morning Everybody!

My name is GEORGIA B. SAN You do not have to worry about their

GABRIEL. I am your accredited
Competency Assessor for
HOUSEKEEPING NC II.
I would like to acknowledge the
presence of Mr. JOEY JONDONERO,
our Competency Assessment Center
Manager and Mr. Juan dela Cruz, our
TESDA Representative
presence. They are here to oversee
the conduct of competency
assessment and to check if the
conduct is in accordance with the
prescribed assessment guidelines
and procedures. They will not assess
you.

Before I start, let me first check Please affix your signature on the
the attendance. attendance sheet
Please present to me your
admission slip once your name is
called

3 4
1

COLLECT HOUSEKEEPING NC III

ADMISSION SLIP
ARAYA SKILLS DEVT. INSTITUTE
June 11, 2016

BOJIESMHIZON bojiesmhiz
on

CANDIDATE
AFFIX HIS
SIGNATURE ON
THE
ATTENDANCE
SHEET

2
1
I have here with me your ACCOMPLISHED
SELF ASSESSMENT GUIDE. This is an
indication that you are ready and can
perform all the units of competency
enumerated in this qualification.

Explain the PURPOSE OF ASSESSMENT,

ROLE OF ASSESSOR
Explain CS (Competency Standards) to be
assessed
Explain ASSESSMENT PROCEDURES, TASK
TO BE PERFORMED, TIME ALLOTTED
Explain REASONABLE ADJUSTMENTS and
LEGAL AND ETHICAL RESPONSIBILITIES
1 2
The purpose of this assessment is to evaluate YOUR ASSESSOR’S ROLE is to make
your competence in accordance with observation to the task to be performed
competency standards prescribed by the and make judgments based on the
industry. If you can perform all the units in evidences collected against the industry
accordance with the standard criteria, your standards.
competence will be recognized and certified
thru a National Certificate (NC) II in
HOUSEKEEPING.

Assessment shall be based on the

units of competency in the Training
Regulations and Evidence Plan and
shall focus on the following evidence
gathering methods:
1.Written Test (1 hour)
Today, I am going to administer competency 2.Demonstration with Oral
assessment for HOUSEKEEPING NC II. It is Questioning (4 hours)
the Qualification comprising of the following
Units of Competency: At the end of the assessment,
1.Provide housekeeping services to guests feedback on the results will be
2.Prepare rooms for guest provided.
3.Clean premises The feedback shall indicate whether
4.Provide valet/butler service you are:
5.Laundry linen and guest clothes
1.COMPETENT OR
2.NOT YET COMPETENT
3 4
1 2
One of the features of competency Another feature is the LEGAL AND
assessment is the REASONABLE ETHICAL RESPONSIBILITIES
ADJUSTMENT, Reasonable adjustments are associated with the assessment process.
designed to ensure that all people are treated These are the following:
equally in the assessment process. For Occupational Health & Safety
example, this may involve translating written Confidentiality
instructions into local dialect for candidates Free consent of candidates
from non-English speaking backgrounds or Adheres to quality system, policies and
providing instructions orally rather than in procedures of the workplace
writing for candidate with limited language Transparent reporting and recording
skills. Integrity of the assessor
Appeal System

Determined the needs of the candidates to establish any

allowable adjustments in the assessment procedure

DIALECT PREFERRED
RELIGION/ CULTURE CONSIDERATION

3
1 CONVEYED INFORMATION USING VERBAL AND ENSURING THE 2
NON-VERBAL LANGUAGE WHICH PROMOTES A CONFIDENTIALITY OF THE
SUPPORTIVE ASSESSMENT ASSESSMENT PROCESS
Do you have
any questions
or
clarifications? Information about the candidate as well as the
If you need assessment outcome is made available only to
assistance, I authorized personnel to support the integrity of
will be more the assessment process at all times.
than willing to
assist you.

GATHER 3. Conduct assessment in accordance with the

EVIDENCE methodologies specified in the Evidence

1. Provide the candidates with all materials, tools
and equipment required to complete the tasks
2. Provide each candidate a copy of the Specific
Instructions to the Candidate
Plan and the Specific Instructions for the
Competency Assessor
4. Implement the evidence gathering process
and ensure its validity, reliability, fairness
and flexibility

3 4
1 2
5. Observe the candidate and keep notes of
unusual conditions or situation during the entire
conduct of assessment
OBSERVE PROPER DECORUM OF
6. Collect appropriate evidence and match ASSESSOR
compatibility to the elements, performance
criteria, range of variables and evidence guide Did not disturbed candidate while
in the relevant units of competency performing the task
Did not give negative remarks
7. Record on the Rating Sheet details of evidence
collected and judgment made about the Was patient and tactful
candidate’s performance

Administering written exam Give the Instructions to the candidate clearly

and slowly

After the written exam;

You now assign a number to the candidates
( candidate #1, candidate # 2, candidate #3). . .
. and give instruction that candidate #1
will be the first to enter the assessment
room. The other candidates will have to
wait at the waiting area.

3 4
1 Using the materials, tools and equipment, 2
PROVIDE THE you are required to perform the tasks within
CANDIDATES four (4) hours.
WITH ALL I will be observing you while you are
MATERIALS, performing the tasks.
TOOLS AND
EQUIPMENT
REQUIRED TO After your demonstrations, I will ask you
COMPLETE some questions related to your
THE TASKS demonstration.

After the questioning portion, I will give you

feedback about your performance.
Any questions/ clarifications?

Do you have any

Provide each questions or
candidate a copy clarifications? OK
of the Specific Very Good, You may
Instructions to the start now! PLEASE
Candidate OBSERVE SAFETY
WHILE
PERFORMING THE
TASKS.

3 4
1 2
CONDUCT ASSESSMENT IN
ACCORDANCE WITH THE
METHODOLOGIES SPECIFIED IN THE OBSERVE PROPER DECORUM
EVIDENCE PLAN AND THE SPECIFIC OF ASSESSOR
INSTRUCTIONS FOR THE
COMPETENCY ASSESSOR

EVALUATE THE EVIDENCE IN

TERMS OF THE RULES OF
IMPLEMENT THE EVIDENCE EVIDENCE
GATHERING PROCESS AND ENSURE
ITS VALIDITY, RELIABILITY, FAIRNESS
AND FLEXIBILITY
EVALUATE EVIDENCE ACCORDING
TO THE FOUR (4) DIMENSIONS OF
COMPETENCY

3 4
1 3
MAKE ASSESSMENT
DECISION MAKE THE ASSESSMENT DECISION
1. Evaluate the evidence in terms of the rules of BASED ON EVALUATION OF THE
evidence EVIDENCE AND REQUIREMENTS OF THE
2. Evaluate the evidence according to the RELEVANT UNITS OF COMPETENCY
dimensions of competency
3. Make the assessment decision based on
evaluation of the evidence and requirements
of the relevant units of competency

RECORD ON THE RATING

SHEET DETAILS OF
EVIDENCE COLLECTED
AND JUDGMENT MADE
ABOUT THE CANDIDATE’S
PERFORMANCE

2
1 2
PROVIDE FEEDBACK
GIVE CLEAR AND CONSTRUCTIVE FEEDBACK
ON THE ASSESSMENT DECISION TO THE
CANDIDATE IN LINE WITH THE RELEVANT
ASSESSMENT GUIDELINES.
discuss the assessment process and outcome
identify tasks performed well
identify areas for improvement
Enumerate procedure in claiming COC/NC at
TESDA PO/DO, five working days after receipt of
Competency Assessment Results Summary
(CARS)
RECORD AND REPORT
THE ASSESSMENT
RESULT -
COMPLETENESS OF
RECORDING
3 NC/COC or for Re-assessment
FOR THE NYC (NOT YET COMPETENT)
CANDIDATE
Discuss the assessment process and
outcome
Identify tasks performed well
Identify areas for improvement
Provide information on ways of
overcoming any gaps in competency
Advise the candidate of available
reassessment in line with the
organizational policy procedures
Prepare the necessary assessment reports
Record the assessment outcome using
the prescribed RATING SHEET WITH
REMARKS
Ensure RATING SHEETS ARE SIGNED
BY THE CANDIDATE after providing
feedback
Accomplish the COMPETENCY
ASSESSMENT RESULTS SUMMARY (ALL
entries completed)
Qualification/ COC Title
Complete signatories and date
Recommendation for Issuance of
4
1
1
SUBMIT TO CAC MANAGER the assessment
reports and documents including

Rating Sheets corresponding to the
number of copies issued
Accomplish Attendance Sheet
CARS
Sign the RWAC (Registry of Workers
Assessed and Certified)
THE RWAC MUST BE SIGNED WITHIN THE
DAY. DO NOT LEAVE THE ASSESSMENT
CENTER WITHOUT SIGNING THIS
DOCUMENT!
 Identifying
areas for
improvement
Now We Know . . . !
Inside This Document

•Competency standard
•Notes and PowerPoint slides
•Recommended training equipment
•Instructions for Trainers for using PowerPoint
– Presenter View

Inside This Document

•Assessment matrix
•Glossary
•Self Contained Instructional Materials
•Trainee evaluation sheet
Inside This Document
•Competency Standard
•Oral Questions
•Written Questions
•Answers to Written Questions
•Written Report
•Third Party Statement
•Competency Recording Sheet

Inside This Document

•Trainer PPT presentation
Conduct

Competency
Assessment
WRITTEN AND DEVELOPED BY: BOJIE SM. HIZON
TM TRAINER-ASSESSOR
bojie.hizon@yahoo.com 0916.148.3302