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F810 : Replace Node

Generated: June 10, 2019 2:06 PM

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Copyright © 2019 Dell Inc. or its subsidiaries. All Rights Reserved.

THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION (“EMC”)
MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE
INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-
INFRINGEMENT AND ANY WARRANTY ARISING BY STATUTE, OPERATION OF LAW, COURSE OF
DEALING OR PERFORMANCE OR USAGE OF TRADE. IN NO EVENT SHALL EMC BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL,
LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF EMC HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.

EMC believes the information in this publication is accurate as of its publication date. The information is
subject to change without notice. Use, copying, and distribution of any EMC software described in this
publication requires an applicable software license.

Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be the property of their respective owners.

Publication Date: June, 2019

EMC Confidential Information version: 4.8.6.1

Page 1 of 36
Contents
General Information for Removing and Installing FRUs ...................................................3
Avoiding Electrostatic Discharge (ESD) damage..........................................................................................3
Emergency procedures (without an ESD kit)...........................................................................................3
Removing, installing, or storing FRUs .....................................................................................................4
Generation 6 Node Replacement Guide..............................................................................5

EMC Confidential Information version: 4.8.6.1

Page 2 of 36
General Information for Removing and Installing FRUs
This section describes precautions you must take and general procedures you must follow when
removing, installing, or storing field-replaceable units (FRUs). The procedures in this section apply to FRU
handling during hardware upgrades as well as during general replacement.
FRUs are designed to be powered up at all times. This means you can accomplish FRU replacements
and most hardware upgrades while the cabinet is powered up. To maintain proper airflow for cooling and
to ensure EMI compliance, make sure all front bezels, filler panels, and filler modules are reinstalled after
the FRU replacement or hardware upgrade is completed.

Avoiding Electrostatic Discharge (ESD) damage


When replacing or installing FRUs, you can inadvertently damage the sensitive electronic circuits in the
equipment by simply touching them. Electrostatic charge that has accumulated on your body discharges
through the circuits. If the air in the work area is very dry, running a humidifier in the work area helps
decrease the risk of ESD damage. You must use the following procedures to prevent damage to the
equipment, so read the following instructions carefully.
 Provide enough room to work on the equipment. Clear the work site of any unnecessary materials or
materials that naturally build up electrostatic charge, such as foam packaging, foam cups, cellophane
wrappers, and similar items.
 Do not remove replacement or upgrade FRUs from their antistatic packaging until you are ready to
install them.
 Gather the ESD kit and all other materials you will need before you service a component. Once
servicing begins, you should avoid moving away from the work site; otherwise, you may build up an
electrostatic charge.
 Use the ESD kit when handling any FRU.
If an emergency arises and the ESD kit is not available, follow the procedures in the section
Emergency procedures (without an ESD kit).
 Use the ESD wristband that is supplied with your system.
To use it, attach the clip of the ESD wristband (strap) to any bare (unpainted) metal on the cabinet
enclosure; then secure the wristband around your wrist with the metal button against your skin.

Emergency procedures (without an ESD kit)


In an emergency, when an ESD kit is not available, use the following procedures to reduce the possibility
of an electrostatic discharge by ensuring that your body and the subassembly are at the same
electrostatic potential.

IMPORTANT: These procedures are not a substitute for the use of an ESD kit. You should follow them
only in the event of an emergency.

 Before touching any FRU, touch a bare (unpainted) metal surface of the enclosure.
 Before removing any FRU from its antistatic bag, place one hand firmly on a bare metal surface of the
enclosure, and at the same time, pick up the FRU while it is still sealed in the antistatic bag. Once you
have done this, do not move around the room or contact other furnishings, personnel, or surfaces
until you have installed the FRU.
 When you remove a FRU from the antistatic bag, avoid touching any electronic components and
circuits on it.

EMC Confidential Information version: 4.8.6.1

Page 3 of 36
 If you must move around the room or touch other surfaces before installing a FRU, first place the
FRU back in the antistatic bag. When you are ready again to install the FRU, repeat these
procedures.

Removing, installing, or storing FRUs


Use the following precautions when you remove, handle, or store FRUs:
 Do not remove a FRU from the cabinet until you have the replacement available.
 Handle a FRU only when wearing a properly attached ESD wristband:
Attach the clip of the ESD wristband to the ESD bracket or to a bare metal portion of the FRU’s
enclosure.
Secure the wristband around your wrist with the metal button against your skin.
 Handle a FRU gently. A sudden jar, drop, or violent vibration can permanently damage some FRUs.
 The weight of some FRUs is not evenly distributed. To prevent personal injury or equipment damage
when removing, installing, or handling theses FRUs, use both hands and provide extra support at the
heavy end of the FRU.
 Never use excessive force to remove or install a FRU.
 Store a FRU in the antistatic bag and the specially designed shipping container in which you received
it. Use this special shipping container when you need to return the FRU.
 If you need to store a FRU for a short time, make sure the temperature of the location where you
store the FRU is within the limits specified by the FRU’s Technical Specifications.
 Disk modules are sensitive to the extreme temperatures sometimes encountered during shipping. We
recommend that you leave a new disk module in its shipping container and allow it to acclimate to the
installation site’s ambient temperature for at least four hours before operating the new module in the
system.
 When removing a disk module, pull the module part way out of the slot; then wait 30 seconds for the
drive to spin down before removing it.
 When installing multiple disks in a powered-up system, wait at least 6 seconds before sliding the
second and each subsequent disk into the system.
 Place a disk module on a soft, antistatic surface, such as an industry-standard antistatic foam pad or
the container used to ship the module. Never place a disk module directly on a hard surface.

EMC Confidential Information version: 4.8.6.1

Page 4 of 36
Generation 6 Node Replacement Guide
Note: The next section is an existing PDF document that is inserted into this procedure. You may see
two sets of page numbers because the existing PDF has its own page numbering. Page x of y on the
bottom will be the page number of the entire procedure

EMC Confidential Information version: 4.8.6.1

Page 5 of 36
Node Replacement Guide

Isilon
Generation 6

Replace a node
January 2018

l About this guide......................................................................................................2


l Replacing a node.....................................................................................................2
l Gather logs............................................................................................................. 3
l Replace the failed node...........................................................................................3
l Complete the replacement procedure...................................................................26
l Confirm that the BMC port is closed.....................................................................27
l Return the failed node to Isilon............................................................................. 28
l Update the install database...................................................................................28
l Where to go for support....................................................................................... 29

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Node Replacement Guide

About this guide


This guide provides instructions on how to replace a failed node. If a node is
unresponsive and cannot be repaired by replacing individual components, a
replacement node is required.

Note

To confirm that the BMC LAN port is closed, run the disable BMC lan.py script on the
replaced node at the end of the replacement procedure. The script is available at,
ftp://ftp.emc.com/outgoing/Firmware_Releases/DisableBMC.

This guide includes the procedures for:


l Shutting down the failed node.
l Transferring the power supply, cache SSDs, DIMMs, the M2 vault card, and the
Network Interface cards from the failed node to the replacement chassis. The
replacement chassis arrives with an HBA riser card, with an attached battery
assembly, already installed.
l Installing the replacement node.
l Confirming that the BMC port is closed.
l Verifying the successful installation of the new node.

Replacing a node
You can replace a failed node by transferring removable components into a
replacement node. This procedure allows you to avoid smartfailing the node, while
maintaining data integrity.
Contact Isilon Technical Support to obtain a replacement node compute module
before beginning this procedure.
This procedure requires a work area large enough to place two node compute modules
side by side.

Working with clusters in SmartLock compliance mode


Clusters running in SmartLock compliance mode require a sudo prefix to run root
commands.
If a cluster is running in SmartLock compliance mode, root access is disabled on the
cluster. Because of this, you can run some commands only through the sudo program.
Prefixing a command with sudo enables you to run commands that require root
access. For example, if you do not have root access, the following command fails:

isi drivefirmware status

However, if you are on the sudoers list, the following command succeeds:

sudo isi drivefirmware status

Compliance mode commands that require changes beyond the sudo prefix are noted
in the procedure steps.

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For more information on the sudo program and compliance mode commands, see the
OneFS CLI Administration Guide.

Gather logs
Before you begin any maintenance on a cluster, gather cluster logs.
You must collect cluster logs before all maintenance procedures. Cluster logs provide
snapshots of the cluster, which you can review to make sure that maintenance is
successful.
Procedure
1. Open a secure shell (SSH) connection to any node in the cluster and log in.
2. Gather cluster logs by running the following command:
isi_gather_info

Replace the failed node


Perform the following tasks in the order presented to replace the failed node.

Unpack the replacement node


Upon arrival from EMC Isilon, replacement nodes must be unpacked.

Procedure
1. Remove the replacement node from the shipping package and inspect it for any
sign of damage. Notify EMC Isilon Technical Support if the node appears
damaged in any way. Do not install a damaged node.
Do not discard the shipping container and packaging. You will use the container
and packaging to return the failed node to Isilon.

Disconnect the cables from the failed node


Remove all the power and network cables from the back of the failed node.
Before you begin

WARNING

Before you disconnect any cables from a node, you must make sure that the
node's journal is not active. There is a white Do Not Remove LED on the right side
of the node back panel, below the symbol of a hand with a slash through it. If that
LED is lit, the node's journal is still active and you must not disconnect any
cables. Do not disconnect any cables until the Do Not Remove LED is off.

Procedure
1. Label the network and power cables connected to the back of the node to
ensure that they are reconnected correctly to the replacement node.
2. Disconnect all cables from the back of the node.

Gather logs 3

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Node Replacement Guide

Note

If there are transceivers connected to the end of your network cables, make
sure to remove them with the cables. If you are using fiber ethernet cables, you
will need to disconnect the cable from the transceiver, then remove the
transceiver from the node.

Remove the failed node


You may see LEDs on inside the failed node, even after you have removed all cables.
That is because the node next to it is supplying redundant power. Make sure that the
Do Not Remove LED is not lit on the node you are removing. If that LED is off, the
node is safe to remove.
Procedure
1. From the back of the chassis, loosen the orange thumbscrew that secures the
node release lever in place.

2. Pull the orange handle on the release lever away from the node.

The node will eject from the node bay.

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3. Slowly pull the node out of the bay.

WARNING

Use two hands to remove the node, one at the front and one at the back, to
support the weight of the node as it clears the node bay.

4. Place the failed node on an ESD protected work surface next to the
replacement node.

Open the failed and replacement nodes


In order to transfer components from the failed node to the replacement node, you
must open both nodes.
With the failed and replacement nodes next to one another, perform the following
steps on both nodes.
Procedure
1. Place the node on an ESD protected work surface with the fans facing you.
The blue release handle should be under the fans.
2. Place the heel of your hand on the gray connectors above the fans and grab the
blue release handle with the fingertips of your other hand.
Make sure you are not pressing down on the top of the node with the heel of
your hand as that will keep the node lid from popping up when you pull the
release handle.

Open the failed and replacement nodes 5

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Node Replacement Guide

3. Pull on the blue release handle to lift the lid up from the node.
You will feel an initial pop as the blue release handle pulls away from the node.
Pull on the release handle until you feel a second pop and the lid raises up off
the node.
4. Lift the lid straight up off the node and place it next to the body of the node on
your work space.
5. Repeat the above steps so that both the failed and replacement nodes are open.

Remove the fans from the failed and replacement nodes


To improve access to the contents of the nodes, remove the fans by sliding them out
of the back of both nodes.
Perform the following steps on both the failed and replacement nodes.
Procedure
1. Move the node on your work surface so that the fans are facing you.
2. Inside the left side of the node body, just behind the fans, locate the blue touch
point label.
3. Place the thumb of your left hand on the blue touch point and press the side of
the node away from the fans.

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The metal tab that holds the fans in place will flex away from the fans so you
can remove them.
4. With the left side of the node pulled away from the fans with your left hand,
slide the fans straight up out of the node with your right hand.

5. Repeat the above steps to remove the fans from both the failed and
replacement nodes.

Remove the M2 vault card and NICs from the failed node
The M2 vault card and both the internal and external Network Interface Cards (NICs)
are attached to the HBA riser card.

Remove the HBA riser from the failed node


To access the Network Interface Cards (NICs) and the M2 vault card, remove the
HBA riser from the failed node.
Procedure
1. Locate the two blue tabs for removing the HBA riser inside the body of the
node.
There is a sliding tab at the back of the riser, and a fixed tab at the front of the
riser.
2. Perform all three of these actions at the same time to remove the riser from the
chassis: .
a. To free the front end of the riser from the chassis, pull the riser away from
the locking pin on the side of the chassis with the fixed tab.

Remove the M2 vault card and NICs from the failed node 7

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Node Replacement Guide

b. To free the back end of the riser from the chassis, push the sliding tab in the
direction of the arrow stamped on the tab.
c. Lift up on the tabs to unseat the HBA riser and pull it straight up out of the
node.

1 2

Remove the NICs from the HBA riser


Remove both the internal and external Network Interface Cards (NICs) from the HBA
riser.
Make a note of the slots where both of the NICs are located. You will install the NICs
into the same slots in the HBA riser from the replacement node.
Procedure
1. Locate the internal NIC.
There are two NICs installed in the HBA riser, one for the internal cluster
network and one for the external client network. When you are looking down
the length of the HBA riser, with the battery pack close to you, the internal NIC
is on your left, closest to the bottom of the HBA riser.

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2. Pull the NIC straight up out of its slot in the HBA riser.

3. Make a note that this is the internal NIC and set it aside. You will install the card
on the HBA riser from the replacement node.

Note

In some node configurations, the internal and external NICs look identical. Label
the NICs when you remove them to make sure that they are installed correctly
in the replacement node.

4. Locate the external NIC.


After removing the internal NIC, the external NIC is the only remaining card
visible on the HBA riser.
5. Pull the NIC straight up out of its slot in the HBA riser.

6. Make a note that this is the external NIC and set it aside. You will install the
card on the HBA riser from the replacement node.

Remove the M2 vault card and NICs from the failed node 9

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Node Replacement Guide

Remove the battery pack


Disconnect the battery pack and remove it from the HBA riser.
Procedure
1. Press in on the locking tab and disconnect the battery cable.
You may need to disengage the locking tab first with a non-conductive tool,
then wriggle the connector free.

2. Push in on the retaining tabs on the bottom edge of the riser and lift up to free
one side of the battery pack.

3. Roll the battery pack away from the riser to free the other side of the pack and
remove it from the riser.

Remove the M2 vault card from the HBA riser


After you remove the battery pack, disconnect the M2 vault card from the HBA riser.
Procedure
1. Locate the M2 vault card on the HBA riser from the failed node.

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Note

Make note of the connector that you are removing the card from. You will install
the M2 vault card into the same connector on the HBA riser from the
replacement node.

2. Unsnap and open the black retaining tab at the end of the M2 vault card.

3. Lift the free end of the M2 vault card at an angle away from the riser.

4. Pull the M2 vault card away from the connector on the riser.
5. Set the M2 vault card aside.
You will connect the card to the HBA riser from the replacement node.

Install the battery pack


After you remove the M2 vault card, attach the battery pack to the HBA riser from the
failed node.
Procedure
1. Hook the two battery pack feet closest to the battery cable into the slots on the
HBA riser.
2. Roll the battery pack down until it is flat against the M2 vault card.
3. Push in on the retaining tabs until they click into the slots on the bottom edge
of the HBA riser.
4. Connect the battery cable to the connector on the HBA riser.

Remove the M2 vault card and NICs from the failed node 11

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Node Replacement Guide

Install the HBA riser back into the failed node


After you have removed the Network Interface Cards (NICs) and the M2 vault card,
and reattached the battery pack, install the HBA riser back into the failed node.
Procedure
1. Insert the metal tab next to the sliding tab on the HBA riser with the slot on the
node chassis.
2. Slide the HBA riser downward until the you seat the riser in the chassis.
When you push the riser down to seat it, you will see the sliding tab click
forward and back as it secures the riser in place.

3. Make sure that the locking pin next to the fixed tab at the front of the riser is
aligned with the locking slot in the chassis.

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Note

The locking pin might sit away from the side of the chassis. You can pinch the
side of the chassis and the riser together to make sure that the locking pin
aligns with the slot on the chassis. When you install the fans, the side of the fan
module will hold the locking pin in place.

Install the M2 vault card and NICs into the replacement node
The M2 vault card and both the internal and external Network Interface Cards (NICs)
must be installed on the HBA riser card in the replacement node.

Remove the HBA riser from the replacement node


To install the Network Interface Cards (NICs) and the M2 vault card, remove the HBA
riser from the replacement node.
Procedure
1. Locate the two blue tabs for removing the HBA riser inside the body of the
node.
There is a sliding tab at the back of the riser, and a fixed tab at the front of the
riser.
2. Perform all three of these actions at the same time to remove the riser from the
chassis: .
a. To free the front end of the riser from the chassis, pull the riser away from
the locking pin on the side of the chassis with the fixed tab.

b. To free the back end of the riser from the chassis, push the sliding tab in the
direction of the arrow stamped on the tab.
c. Lift up on the tabs to unseat the HBA riser and pull it straight up out of the
node.

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Node Replacement Guide

1 2

Remove the battery pack


Disconnect the battery pack and remove it from the HBA riser.
Procedure
1. Press in on the locking tab and disconnect the battery cable.
You may need to disengage the locking tab first with a non-conductive tool,
then wriggle the connector free.

2. Push in on the retaining tabs on the bottom edge of the riser and lift up to free
one side of the battery pack.

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3. Roll the battery pack away from the riser to free the other side of the pack and
remove it from the riser.

Install the M2 vault


Connect the M2 vault card to the HBA riser.
Procedure
1. Insert the connecting end of the M2 vault card at an angle into the connector
on the HBA riser.
2. Lower the other end of the M2 vault until the card lays flat against the HBA
riser.
3. Snap the retaining tab closed over the end of the card.

Install the battery pack


After you install the M2 vault card, attach the battery pack to the HBA riser.
Before you begin

CAUTION

You must not install the battery pack if the M2 vault card is not already installed
on the HBA riser. The M2 vault is covered by the battery pack and cannot be
installed if the battery pack is attached to the riser.

Procedure
1. Hook the two battery pack feet closest to the battery cable into the slots on the
HBA riser.
2. Roll the battery pack down until it is flat against the M2 vault card.
3. Push in on the retaining tabs until they click into the slots on the bottom edge
of the HBA riser.
4. Connect the battery cable to the connector on the HBA riser.

Install the M2 vault card and NICs into the replacement node 15

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Node Replacement Guide

Install the internal NIC


Install the Network Interface Card (NIC) that supports the internal cluster network.
Procedure
1. Locate the slot where you will install the NIC.
When you are looking down the length of the HBA riser, with the battery pack
close to you, you will see three slots for NICs. You will install the internal NIC in
the slot on the far left, closest to the bottom of the HBA riser.

2. Align the bottom of the card with the appropriate slot and push the NIC into the
slot.

Install the external NIC


Install the Network Interface Card (NIC) that supports the external client network.
Procedure
1. Locate the slot where you will install the NIC.
When you are looking down the length of the HBA riser, with the battery pack
close to you, you will see three slots for NICs. The slot on the far left, closest to

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the bottom of the HBA riser, is for the internal NIC. You will install the external
NIC in one of the two slots to the right of the internal NIC.
l If you are installing a 40Gb NIC, you must install it in the far right slot,
closest to the blue HBA riser release tab.
l If you are installing a 10Gb NIC, you must install it in the middle slot, right
next to the internal NIC.

2. Align the bottom of the card with the appropriate slot and push the NIC into the
slot.

Note

The image below shows the card being installed in the 40Gb slot.

Install the HBA riser back into the replacement node


After you have transferred the Network Interface Cards (NICs) and the M2 vault card
from the failed node, install the HBA riser back into the replacement node.
Procedure
1. Insert the metal tab next to the sliding tab on the HBA riser with the slot on the
node chassis.
2. Slide the HBA riser downward until the you seat the riser in the chassis.
When you push the riser down to seat it, you will see the sliding tab click
forward and back as it secures the riser in place.

Install the M2 vault card and NICs into the replacement node 17

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Node Replacement Guide

3. Make sure that the locking pin next to the fixed tab at the front of the riser is
aligned with the locking slot in the chassis.

Note

The locking pin might sit away from the side of the chassis. You can pinch the
side of the chassis and the riser together to make sure that the locking pin
aligns with the slot on the chassis. When you install the fans, the side of the fan
module will hold the locking pin in place.

Transfer the DIMMs from the failed node to the replacement node
All DIMMS must be removed from the lid of the failed node and installed in the lid of
the replacement node.
Procedure
1. Locate the DIMMs in the lid of the failed node.
Make note of the slot from which the DIMM is removed. Transfer it into the
same slot in the lid of the replacement node.
2. Press down on the DIMM retaining tabs.

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3. Pull the DIMM straight up to remove it from the slot.


4. Locate the corresponding memory slot in the lid of the replacement node.
Make sure you install the DIMM in the same slot in the replacement node that
you removed it from in the failed node.
5. Align the DIMM with the slot and press it into place.
The retaining tabs will automatically snap into place.

6. Push on the retaining tabs to make sure they are closed.


7. Repeat the above steps until all DIMMs are transferred into the lid of the
replacement node.

Install the fans in the failed and replacement nodes


Replace the fans by sliding them into the back of both nodes.
Perform the following steps on both the failed and replacement nodes.
Procedure
1. With the label on top of the fans facing you, insert the rails on either side of the
fans into the slots on either side of the node.

2. Press down on the top of the fans until you feel them click into place.
3. Repeat the above steps to install the fans into both the failed and replacement
nodes.

Install the fans in the failed and replacement nodes 19

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Node Replacement Guide

Transfer the cache SSD from the failed node to the replacement node
The cache SSD must be removed from the back of the failed node and installed in the
replacement node.
Depending on your node configuration, there may be zero, one, or two cache SSDs
installed. If your configuration contains cache SSDs, transfer the SSDs to the
replacement node. Install them in the same drive bay they occupied in the failed node.
Procedure
1. Locate the cache SSDs in the back panel of the failed node, next to the power
supply.
2. Press up on the orange tab to free the bottom of the SSD protective cover
from the compute node.

3. Swing the bottom of the cover away from the SSDs, then remove it from the
back of the node.

4. On the face of the SSD, press up on the orange release button to release the
SSD handle.

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5. Rotate the SSD handle downward until it is perpendicular to the node.

6. Grasp the handle and pull the SSD from the compute node.

7. Remove the SSD protective cover from the back panel of the replacement
node.

Transfer the cache SSD from the failed node to the replacement node 21

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Node Replacement Guide

If you are only transferring one cache SSD, install the SSD in the empty drive
bay on the right. If you are transferring two SSDs, install the SSD into the same
bay it occupied in the failed node.
8. Make sure the SSD handle is completely open and insert the SSD into the
empty drive bay.

CL5998

9. Rotate the SSD handle upward to seat the SSD and lock it in place.

10. If you are transferring two SSDs, repeat the above steps to install the second
SSD in the replacement node.
11. Place the upper tab of the SSD cover into the slot above the SSDs.

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12. Swing the bottom of the SSD cover down and press it into the back of the node
until you feel it click in place.
13. Repeat the above steps to install the protective SSD cover onto the back panel
of the failed node.

Transfer the power supply from the failed node to the replacement node
The power supply must be removed from the failed node and installed in the
replacement node.
Procedure
1. Locate the power supply on the back panel of the failed node.
2. Press the orange retaining tab upward while you pull the black handle to slide
the power supply out of the node.

3. Locate the empty power supply bay on the back panel of the replacement node.
4. Slide the power supply unit into the open bay in the back of the node until you
feel the unit click into place.

Transfer the power supply from the failed node to the replacement node 23

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Node Replacement Guide

1 2

Close the failed and replacement nodes


After you transfer all the necessary components from the failed node to the
replacement node, you must close both nodes.
With the failed and replacement nodes next to one another, perform the following
steps on both nodes.
Procedure
1. Make sure the blue release handle below the fans is pulled out completely.
2. Place the node lid onto the body of the node.
You can use the cutouts on the side of the lid to make sure that the lid is aligned
with the node body.

WARNING

Make sure that the lid is not in contact with the HBA riser or any other
internal components. If the lid is not aligned correctly over the top of the
internal components, you might damage the components when you secure
the lid to the node.

3. Apply gentle pressure to the top of the lid with one hand as you push in the blue
release handle with the other hand.

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You will feel the lid pull down onto the node as you push in the release handle. If
you do not feel the lid pull down onto the node, pull the release handle back out
and make sure that the lid is properly aligned with the node body.
4. After you feel the release handle pulling the lid down onto the node, brace one
hand against the back of the node and push the blue release handle all the way
in to secure the lid to the node body.
5. Repeat the above steps to close both the failed and replacement nodes.

Install the replacement node.


Install the replacement node in the same bay that you removed the failed node from.
Procedure
1. Pull the release lever away from the node.
Keep the lever in the open position until the node is pushed all the way in to the
node bay.
2. Slide the node into the node bay.

Note

Support the compute node with both hands until it is fully inserted in the drive
bay.

3. Push the release lever in against the node back panel.


You can feel the lever pull the node into place in the bay. If you do not feel the
lever pull the node into the bay, pull the lever back into the open position, make
sure that the node is pushed all the way into the node bay, then push the lever
in against the node again.
4. Tighten the thumbscrew on the release lever to secure the lever in place.

Install the replacement node. 25

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Connect the cables to the node


You must connect all the power and network cables to the back of the node.
Procedure
1. Locate the labels on the network cables and connect them to the correct ports
on the back of the node.
2. Locate the power cable and connect it to the back of the node.
Lift the metal bale over the power cable to secure the connector in place.
The node will automatically power up when you connect the power cable.

Complete the replacement procedure


Complete the replacement procedure by verifying the replacement node, gathering
information about the cluster, and returning the failed node to Isilon.

Verify the replacement node is operating correctly


One of the final steps when replacing a failed node is to ensure that the replacement
node is operating correctly.
Procedure
1. Run the following command:
mount
Confirm that /ifs is mounted. The command should return a line similar to:
OneFS on /ifs (efs, NFS exported, local, noatime, noexec)

2. Run the following command:


isi alerts
Confirm that there are no unexpected alerts.

3. Run the following command:


isi status
to confirm that the node status shows as good.

Transfer the serial number tag


The serial number tag on the back of the failed node must be removed and installed on
the replacement node.
Procedure
1. Cut the zip tie to remove the serial number tag from the back of the failed node.
If the node does not have a serial number tag attached to the back panel, locate
the blank serial number tag and pen that are included in the replacement node
packaging and write the node serial number on the tag.
Make sure that the serial number is accurate and easily read.
You can determine the node serial number by running the following command on
the replacement node:

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isi_hw_status -i
Write the SerNo value on the blank tag.

2. Locate the new zip tie that is included in the replacement node packaging.
3. Attach the serial number tag to the back of the replacement node with the new
zip tie.

Update node firmware


We recommend that you update the firmware on replacement nodes.
The latest node firmware package and release notes are available for download from
EMC online support.
Follow the instructions in the release notes to update firmware on the replacement
node only.

CAUTION

Node firmware updates require a node reboot. To reduce cluster down time, do
not update node firmware on the entire cluster. Only update firmware on the
replacement node.

Gather information about the cluster


Information gathered from a cluster can help Isilon Technical Support diagnose cluster
issues.
Procedure
1. Run the following command:
isi_gather_info
to gather information about the cluster. The node returns a series of messages,
similar to the following example output:

This may take several minutes. Please do not interrupt the


script.

Information gathering completed... creating compressed package.


Packaging complete...
Package: /ifs/data/Isilon_Support/pkg/IsilonLogs-
qatango-20090901-101754.tgz
Uploading to Isilon. If problems are encountered during the
upload process, the package will need to be sent manually.
Trying Passive FTP...
Package uploaded successfully.
Cleaning up temporary data... done.

2. Send the information to Isilon Technical Support.

Confirm that the BMC port is closed


The BMC LAN port might remain open after replacing the compute node.
To confirm that the BMC port is closed, complete the following procedure:
Procedure
1. Download the script from ftp://ftp.emc.com/outgoing/Firmware_Releases/
DisableBMC to the new compute node by running the following command:

Update node firmware 27

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Node Replacement Guide

scp <username>@ftp.emc.com:/outgoing/Firmware_Releases/
DisableBMC/disable_bmc_lan.py /root

If you are unable to access the script on the FTP site from the cluster:
a. Browse to the FTP site.
b. Right-click the File icon and select Save as... to save the DisableBMC script
to a memory stick.
c. Use the memory stick to manually copy the script to the replaced node.

2. To run the script, type the following command:


python disable_bmc_lan.py

3. Contact Dell EMC Technical Support if output similar to the following is not
displayed:
BMC LAN was successfully disabled!
BMC LAN was already disabled!
4. Delete the script from the node.

Return the failed node to Isilon


After replacing a failed node, return the failed node to Isilon Technical Support for
analysis.
Procedure
1. Contact Isilon Technical Support to notify them that you will be returning a
failed node.
2. Package the failed node for return shipment using the box and packaging
materials provided with the replacement node.
3. Attach the return label, provided with the replacement node, to the package.
4. Complete the return shipping label as directed by Isilon Technical Support. Use
the support case number provided by Isilon Technical Support as the RMA
number.
5. Ship the failed node to the address specified on the return label.

Update the install database


After all work is complete, update the install database.
Procedure
1. Browse to the EMC Product Registration and Install base Maintenance
service portal, at: http://emc.force.com/createPSCcase.
2. Select the Product Registration and Install Base Maintenance
option.
3. To open the form, select the IB Status Change option.
4. Complete the form with the applicable information.
5. To submit the form, click Submit.

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Where to go for support


If you have any questions about Isilon products, contact Isilon Technical Support.

Online Support l Live Chat


l Create a Service Request

Telephone l United States: 1-800-SVC-4EMC (1-800-782-4362)


Support
l Canada: 1-800-543-4782
l Worldwide: 1-508-497-7901
l Local phone numbers for a specific country are available at
EMC Customer Support Centers.

Support For questions about accessing Dell EMC Customer Support, email
registration or support@emc.com.
access
Isilon Info Hubs For the list of Isilon info hubs, see the Isilon Info Hubs page on
the Isilon Community Network. Isilon info hubs organize Isilon
documentation, videos, blogs, and user-contributed content into
topic areas, making it easy to find content about subjects that
interest you.

Support for IsilonSD Edge


If you are running a free version of IsilonSD Edge, support is available through the
Isilon Community Network. If you purchased one or more IsilonSD Edge licenses,
support is available through Isilon Technical Support, provided you have a valid
support contract for the product.

Where to go for support 29

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Copyright © 2017-2018 Dell Inc. or its subsidiaries All rights reserved.

Published January 2018

Dell believes the information in this publication is accurate as of its publication date. The information is subject to change without notice.

THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS-IS.“ DELL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH
RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. USE, COPYING, AND DISTRIBUTION OF ANY DELL SOFTWARE DESCRIBED IN THIS PUBLICATION
REQUIRES AN APPLICABLE SOFTWARE LICENSE.

Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be the property of their respective owners.
Published in the USA.

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EMC Confidential Information version: 4.8.6.1

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