RESUME

MIT SHAH

Residential Address:
B-404, Yash Pinnacle,
Anjali Cross Road,
Paldi,
Ahmedabad - 380009
Mobile: 7779071658
E-mail: mitshah741@gmail.com

Resume Headline:

Customer support representative with a year experience in project management, successfully implemented
strategies to improve project, highly effective management skills, able to work independently.

Profile Summary:

I am professional Customer support representative with a year of experience in handling with

international clients also experienced in Back office executive over 2 years. Highly skilled in
demonstrating exceptional communication skills, and making critical decisions during challenges. Ability
to work independently to achieve organization goal.
Professional Experience:

Shah Investor’s Home Limited | Since April 2016 to May 2017

Back Office Executive & QA Engineer

Job Responsibilities :

• Composing mails as per client requirement and for support.

• Testing in-house Software.
• Keep record of the calls.
• Receiving client calls and solve their queries.
• Preparing User-Manual to use in-house software for client and company employee.
• Check and verify stock related documents like Change in Bank Form, C–KYC form, Email and
Mobile Update Form.
• Check and verify stock related to pre – printed form.

Railway Electrification (Railways) | Since May 2017 to April 2018

Back Office Executive
Job Responsibilities :

• Typing, compile and prepare reports, presentations and correspondence.

• Draft the letters of Govt. officer.
• Create letters of Railways. Print letters from Railway board side.
• Creating Railways files for upcoming inspection.
• Create and check all TA and monthly expenses files.
• Fill up all tender entry on Railways board side.
• Keep records of all vetted tender files.
• All computer related work.
Hi-Tech isolutions LLP | Since April 2018 to Present
Customer Support Representative
Job Responsibilities :

• Prepare project reports by collecting and analyzing client information.

• Coordinate with client via email and chat support.
• Build sustainable relationships of trust with client through open and interactive communication.
• Taking or processing order of project of client.
• Listening to customer complaints or concerns and working to resolve their issues.
• Provide accurate, valid and complete information by using the right methods.
• Follow communication procedures, guidelines and policies

Academic Qualification:

Year Examination Institute/Board MAJOR

2013 BCA GRADUATION KSV University Computer Software

2010 HSC (GSEB BOARD) New Ganesh Vidhyalaya Commerce

2008 SSC (GSEB BOARD) New Ganesh Vidhyalaya Commerce

Operating Knowledge

Software : Microsoft office, IBM Lotus & Visual

Personal Details:

Date of Birth : 01 MAY 1993

Gender : Male
Marital status : Unmarried
Contact no : 7779071658

Declaration

I hereby declare that the entire particular in the resume are correct to the best of my knowledge and belief.
Place:-AHMEDABAD

Mit S Shah.