Remote

Remote Container
Container Management
Management

ENTER

“
“
Everything the
reefer knows,
YOU will know
 Remote Container Management

Welcome to Remote Container Management!

Welcome
Remote Container Management (RCM) enables us to continuously monitor the status of our reefer cargo. This
provides transparency throughout the supply chain and helps us improve our operational processes through
remote handling of our reefers.
Introduction

Alarm Handling

This reference guide will give you an overview of

PTI the following:
• Alarm handling
• Pre-Trip Inspections (PTI)
RCM System • RCM System Overview
Overview

RCM Onboard
Vessels

Summary

“
“
Everything the
reefer knows,
Page 2 of 13 PREVIOUS NEXT
YOU will know
 Remote Container Management

Introduction
Welcome

Introduction

8.0°C Temp.
Alarm Handling
8.0°C

RCD
PTI
RCM enables us to RCM receives vital RCM receives information
remotely manage information such as about the exact location
RCM System reefers. For example, temperature, pressure, and status of reefers
Overview handle alarms, manage plug-in status and alarms via the GSM and GPS
hardware and track reefer via the reefer modem— devices installed on our
performance. Remote Container Device reefers. The information
RCM Onboard
Vessels (RCD). is received irrespective of
whether a reefer is at sea,
enroute or in a terminal.
Summary

The solution provides live information, allowing us to address possible complications in a timely manner.
The outcome is everything the reefer knows, YOU will know!

“
“
Everything the
reefer knows,
Page 3 of 13 PREVIOUS NEXT
YOU will know
 Remote Container Management

Alarm Handling Overview

Welcome
The RCM alarm handling process improves cargo care by ensuring fast notification of alarms. This supports efficient
alarm handling on live reefers.
Introduction
Introduction

Alarm Handling Process

Alarm Handling

PTI

RCM System
Overview

RCM Onboard
An alarm occurs The alarm notification is The EMR vendor repairs The alarm is cleared
Vessels on a reefer sent to the responsible the reefer from the reefer which
Equipment Maintenance closes the case in the
and Repair (EMR) vendor system
or country operations
Summary

Roll your mouse pointer over the highlighted text for more details.

“
“
Everything the
reefer knows,
Page 4 of 13 PREVIOUS NEXT
YOU will know
 Remote Container Management

How to Address Alarms

Welcome
In addition to the micro alarms (existing Note that the time frame for addressing an alarm
controller alarms), RCM will introduce new may vary according to its criticality level. Here
Introduction
Introduction
types of alarms, such as off-power alarms, RCD is a matrix that contains a description of each
alarms, Set Point alarms, etc. Here is the list of criticality level and its repair time.
all the alarms:

Alarm Handling

Micro Alarms - Controller alarms

Alarm Criticality Levels and Repair Time
PTI

OFF alarm - Off power alarms Alarm Criticality Levels and Repair Time

Repair Time Repair Time

Criticality Level Description Threshold for Threshold for
RCM System Special Cargo Standard Cargo
The alarm is critical and must be seen to urgently regardless of the
Overview As soon as possible As soon as

SP alarms
High (H)

- Set point alarms

location of the reefer to prevent damage to the cargo. possible

The alarm is not critical, but must be attended within its time for repair
Medium (M) As soon as practical As soon as
when the reefer is inside a geofence or on a vessel.
practical

The alarm is not critical and does not need urgent attention.
Low (L) 1 week 1 month
RCM Onboard
Vessels RCD alarms - Modem alarms Very low (VL)
The alarm is not critical because the cargo is not at risk. No action is to be
taken.
Next Pre-Trip
Inspection (PTI)
Next PTI

Summary

Click DOWNLOAD to download a matrix that Roll your mouse pointer over the matrix to
contains description of the alarm types and the enlarge the matrix. Click DOWNLOAD to
recommended actions to be taken to address the download the matrix.
alarms.

“
“
Everything the
reefer knows,
Page 5 of 13 PREVIOUS NEXT
YOU will know
 Remote Container Management
1
Country Operations
Roles and Responsibilities
From place of origin to terminal:
Welcome
If a high-level alarm occurs, country
operations are notified. They are From place of origin to terminal
responsible for further handling of the
issue.
Introduction
Introduction
2
EMR Vendor
and Terminal
Operator
On terminal/
Alarm Handling port of loading On terminal/port of
loading:
If an alarm occurs, EMR
vendors are notified via
e-mail or RCM.
PTI
The terminal operator is
EMR Vendor and Terminal On terminal/port responsible for plugging
4 Operator of discharge in the reefer at the
On terminal/port of discharge: If an terminal.
RCM System
alarm occurs, EMR vendors are notified
Overview via e-mail or RCM. They are responsible On board
for resolving the alarm. vessel

RCM Onboard The terminal operator is responsible for

plugging in the reefer at the terminal. 3 Vessel Technician
Vessels
On board vessel:
If an alarm occurs, the vessel technician is
informed. They are responsible for resolving
Summary the alarm.

5
Country Operations

From port of discharge From port of discharge to place of destination:

to place of destination If a high-level alarm occurs, country operations are
notified. They are responsible for further handling
of the issue.

“
“ Click DOWNLOAD to download a matrix of the roles that receive reefer alarm notifications at various stages of
Everything the
reefer knows, cargo transportation. Page 6 of 13 NEXT
PREVIOUS
YOU will know
 Remote Container Management

Escalation
Welcome

If an EMR vendor does not address an alarm

Introduction
Introduction

Alarm Handling
Sends escalation Follows up on the
notification status of the issue
Country Operations Responsible
PTI EMR Vendor
Malfunctioning reefer
in terminal
RCM System
If Country Operations do not
Overview
react, GSC will follow up by
phone.
RCM Onboard
GSC
Vessels

If country operations do not address an alarm

Summary

Sends escalation Follows up on the

notification status of the issue
Malfunctioning reefer GSC Country Operations
enroute

“
“
Everything the
reefer knows,
Page 7 of 13 PREVIOUS NEXT
YOU will know
 Remote Container Management

Reefer in Terminal
Welcome
To keep track of reefers in terminals, we use geofences. A geofence is a virtual perimeter for a geographical area
drawn in Google Maps. Geofences are used to define and identify different locations and save them on the RCDs, so
the reefer “knows” which terminal or depot it is in. This enables RCM to send alarm notifications to the responsible
Introduction
Introduction party.

Example
Alarm Handling
A reefer has entered geofence Alarm
A when an alarm occurs on Notification
the reefer. RCM automatically
PTI matches the location
information received from the
RCD with its EMR database and EMR Vendor
sends the alarm notification
RCM System directly to the responsible EMR Geofence A
Overview vendor in geofence A. After the
malfunction is repaired, the
alarm closes and the alarm is
RCM Onboard cleared from the system.
Vessels
EMR Vendor

Summary

Geofence B
Geofence

“
“
Everything the
reefer knows,
Page 8 of 13 PREVIOUS NEXT
YOU will know
 Remote Container Management

PTI
Welcome

The introduction of RCM has made it easier to carry out PTIs. The PTI process has been simplified as reefer-
operating conditions are monitored every hour by Reefer Alarm Prediction System (RAPS).
Introduction

RAPS analyses the reefer-operating conditions in two scenarios:

Alarm Handling
1. When a reefer is full 2. When a reefer is empty:
• RAPS evaluates reefer performance as • EMR vendors and country operations
PTI per booking requirements. are informed via RCM about whether
the reefer-operating conditions are
• If a fault is identified, RAPS alarm is suitable for the next shipment.
flagged.
RCM System
Overview • EMR vendors then proceed with the PTI
operations, such as visual structural/
machinery checks, cleaning and repairs,
RCM Onboard if required.
Vessels

Summary

Refer to the Reefer Operation Manual (ROM) for more information.

“
“
Everything the
reefer knows,
Page 9 of 13 PREVIOUS NEXT
YOU will know
 Remote Container Management

RCM System Overview

Welcome Below is an overview of some of the key screens and functionalities in the RCM system.

RCM Home Screen Live Container Screen Reefer History Screen

Introduction
The Home Screen provides easy
access to the most used screens
and a quick search function as
Alarm Handling well as the full menu options.
PTI
Here you can:
• Monitor live reefers
• Add reefers to your Watchlist
• Open Additional Details to see
more booking info, location
data, controller readings, etc.
• Use advanced search options
Here you can:
• See all open alarms on the
reefer, including case and
repair party info in the alarms
tab
• See the reefer history in the
Events tab
• Search for individual reefers

RCM System
Overview
Non-Live Container Screen Inventory Resolution Screen Other Useful Features

RCM Onboard Here you can:
Vessels
• See all the non-live (empty)
containers and their location
• Search for non-live containers
Summary
• See which open alarms the
reefer had, when it was last in
use
Here you can:
• See reefers with inventory
issues
• Resolve inventory issues
• See case details and handling
party information
• Not available yet
Additionally you can:
• Download Datalogs under
Device Management
• Customize the screen layout
• Set up personal preferences
• Export data to Excel and PDF
• Access BI reports via link on
Home Screen

You can also customise the screens, see containers in other locations and view available BI
reports.

“
Tip
“
Everything the
reefer knows,
Page 10 of 13 PREVIOUS NEXT
YOU will know
 Remote Container Management

RCM Vessel System

Welcome
To help vessel technicians remotely monitor reefers and efficiently handle reefer alarms onboard vessels, the RCM
Vessel System is used onboard. The RCM Vessel System is an offline application that receives data from RCM
every six hours and can be refreshed on demand. The RCM Vessel System is a limited version of RCM, designed
Introduction specifically for use on the vessels.
Roll your mouse pointer over the highlighted section of the vessel image to know how the vessel reefer
system works.
Alarm Handling

PTI

RCM System
Overview

RCM Onboard
Vessels

Summary

“
“
Everything the
reefer knows,
Page 11 of 13 PREVIOUS NEXT
YOU will know
 Remote Container Management

RCM Handheld Unit

Welcome
On vessels that do not have the vessel reefer system, the RCM handheld unit serves as the main reefer
monitoring solution. The handheld unit provides an overview of the condition of reefers. It also provides
alarm notifications in case of reefer malfunction and/or temperature discrepancies in line with RCM and the
Introduction vessel reefer system. The docking station of the handheld unit synchronises data of the handheld unit with
the deck PC.

The handheld unit also serves as a backup monitoring solution on vessels that have the vessel reefer
Alarm Handling system.

PTI

RCM System
Overview

RCM Onboard
Vessels

Summary

Handheld Unit Docking Station

“
“
Everything the
reefer knows,
Page 12 of 13 PREVIOUS NEXT
YOU will know
 Remote Container Management

Summary
Welcome Here is a recap of the key points covered in this guide:

Introduction

• RCM enables us to continuously monitor the status of reefer cargo.

Alarm Handling • The alarm handling process improves cargo care by ensuring fast
notification of alarms.
• There are different types of alarms based on their cause and criticality.
You must take the appropriate action to address an alarm depending on its
PTI criticality.
• Escalation process is initiated if a malfunction is not repaired within its
specified time for repair.
RCM System • Geofences are used to define and identify different locations and save them
Overview on RCDs, so the reefer “knows” which terminal or depot it is in. This enables
RCM to send alarm notifications to the responsible party.
t RCM Onboard • RCM simplifies the PTI process as reefer-operating conditions are monitored
every hour by RAPS.
Vessels
• To help vessel technicians remotely monitor reefers and efficiently handle
reefer alarms onboard vessels, the RCM vessel system and RCM handheld
units are used.
Summary

“
“
Everything the
reefer knows,
Page 13 of 13 PREVIOUS NEXT
YOU will know