QUALITY ASSURANCE DEPARTMENT

(CAMO)
MRO Evaluation Questionnaire

DATE :
ORGANISATION :

ADDRESS :

TELEPHONE NO. : FAX NO. :

NATURE OF BUSINESS (Tick whichever is applicable)

Aircraft / Engine Manufacturer
OEM
Repair / Overhaul Organisation
Test / Calibration House
Others Please specify :

ITEM DESCRIPTION YES NO

A APPROVAL / ACCREDITATION
1. Is your organisation approved by :
a) CAA of Malaysia Yes
b) FAA Yes
c) EASA
d) CAAS
e) CASA
f) Others, Please specify :DGCA-India Yes

2. Have your organisation been audited by :

a) CAA of Malaysia Yes
b) FAA Yes
c) EASA Yes
d) CAAS
e) CASA
f) Others, Please specify :DGCA-India Yes

3. If approvals are held from various Civil Authorities, please list below the Certificate of
Approvals and attach copies for reference :
DGCA-India, FAA, CAA-Malaysia, DCA-Myanmar, CAA-Bahrain, PACA, CAA-Vietnam,
Guernsey, DGCA-Kuwait

Does your organisation’s approval cover the scope of work intended to

4. No
be contracted by AirAsia X?

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 QUALITY ASSURANCE DEPARTMENT
(CAMO)
MRO Evaluation Questionnaire

ITEM DESCRIPTION YES NO

B DOCUMENTATION
1. Does your organisation have a documented Quality System? Yes
2. Is written Quality/Engineering Exposition manual available for use by
Yes
all relevant personnel?
3. Is the Quality/Engineering Exposition manual reviewed and revised
periodically for adequacy and currency to the industry and relevant Yes
civil authority’s requirements? How often? Please specify :
4. Are the Quality/Engineering Exposition and other documents
Yes
effectively controlled?
5. Is the Quality/Engineering Exposition available upon request? Yes
C QUALITY SYSTEM
1. Is the Quality System independent from the production functions? Yes
2. Is there an established independent Quality Audit System? Yes
3. Does your organisation have an Internal Audit Program? Yes
4. Is there a follow up procedure to rectify all discrepancies or non-
Yes
conformity revealed by the audit findings?
5. Are audit results complied and reported to the upper management? Yes
6. Is there an established procedure for vendor evaluation/audit program
Yes
or vendor rating program?
7. Does your organisation sub-contract work out to other organisations? No
If yes, is there in-place a sub-contractor control procedure? N/A
8. Does your organisation maintain an up-to-date list for its Certifying
Staff and inspector detailing the names, approvals & sample of Yes
signatories?
9. Do your organisation maintain a document (i.e. Capability List)
Yes
enlisting your organisation’s capabilities?
10. Are the records pertaining to your quality control available for
Yes
examination by your customer’s representatives?
D SMS AUDIT
1. Check that there is a relevant safety policy endorsed by the
Yes
accountable manager.
2. Review the safety manual, documents and records. Confirm the
Yes
structure of safety roles and accountabilities.
3. Safety goals/objectives are documented, monitored and reviewed for
Yes
continuing validity and achievement.
4. Availability of safety performance indicators/targets and ALS.
Monitoring and procedure for corrective action if there is an abnormal Yes
trend or breach of ALS.
5. Review HIRA policy. Check procedure to report, review hazards/risks
Yes
and periodic review of risk analysis records.
6. Check the procedure for review of existing safety related facilities,
equipment and operations whenever there are changes to the Yes
facilities, equipment and operations.
7. Check training records to ensure staff aware of their SMS roles.
Evidence of safety policy, goals and objectives are communicated to Yes
staff.

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 QUALITY ASSURANCE DEPARTMENT
(CAMO)
MRO Evaluation Questionnaire
8. Review internal audit/assessment plan, procedures to address audit
Yes
corrective actions.
9. Review the emergency response plan. Drills are planned and results
Yes
documented. Periodic review of ERP personnel.
ITEM DESCRIPTION YES NO
E CONTRACT REVIEW
1. Does your organisation undertake contract reviews for all work orders
Yes
received from external customers?
2. Is the work-scope reviewed for differences between a standard
programs approved by the company versus as stated in the works Yes
order?
3. Are the differences highlighted to the customer to enable a clear
Yes
understanding as well as qualify the work for certification?
4. In the event of subcontracting work, does your organisation inform the
Yes
customer and their approval obtained?
F TECHNICAL PUBLICATIONS
1. Is there an establish system for up-keeping of technical publications
Yes
such as manufacturer’s repair/overhaul manuals, SB, AD, etc.?
2. Is there a master list available for the technical publications identifying
Yes
the revision status?
3. Are the Technical manuals properly controlled, identified and made
Yes
available to personnel at locations where work is performed?
4. Is there a procedure to review all Ads / SBs received and prepare
Yes
implementation plans?
5. Are master copies of controlled documents adequately preserved and
Yes
access restricted to authorised personnel?
6. Are all Technical Publications kept up to the latest revision status? Yes
G TRAINING
1. Does your organisation have a training policy? Yes
2. Does your organisation practices continuous training? Yes
3. Are training records maintained for all certifying staff and inspectors? Yes
4. Does your organisation have its own internal approval system? Yes
H PARTS RECEIVING / PURCHASING CONTROL
1. Do the purchasing documents clearly specify precise identification,
relevant technical data, inspection requirement, life requirements and Yes
certification requirements?
2. Are purchasing documents reviewed and approved for adequacy of Yes
specific requirements prior to release?
3. Are suppliers / subcontractors evaluated and approved prior to Yes
placement of orders?
4. Is a list of approved sub-contractors & suppliers established and Yes
maintained?
I STORAGE & HANDLING
1. Are there establish procedures or system for the proper handling, Yes
storage, handling, packaging (if applicable), preservation, protection
and delivery of parts and materials?
2. Is proper storage for all parts and materials with environmental control Yes
for temperature, humidity and dust condition exercised where
warranted?
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 QUALITY ASSURANCE DEPARTMENT
(CAMO)
MRO Evaluation Questionnaire
3. Is there a shelf life program for the control of parts and materials with Yes
shelf life limits such as rubber items, adhesives, sealants, paints, etc.?
4. Are all parts and materials properly identified and located? Yes
5. Are there procedures for periodical inspection / testing of such parts / Yes
assemblies (stored for long duration) to prevent onset corrosion and to
ensure continued serviceability?
6. Is there a system for segregation of serviceable and unserviceable Yes
parts and materials?
7. Are non-conforming parts / assemblies segregated and quarantined to Yes
prevent issue until conformance is established?
8. Are there materials handling procedure for heavy products / precision Yes
or delicate products / completed engines?
J TOOLS AND EQUIPMENT CONTROL
1. Is there an establish system for the control, calibration and inspection Yes
of tools and equipment?
2. Is there a proper storage for the tools and equipment with Yes
environmental control for temperature, humidity and dust condition?
3. Is there a master list of tools and equipment used for inspection and Yes
testing?
4. Are calibration standards traceable to international standards or Yes
National Standard?
5. Are there adequate tools and equipment available for the Yes
accomplishment of work?
6. Are tools, gauges, instruments uniquely identified to show acceptability Yes
for use?
7. Are tools, gauges, instruments protected, maintained and replaced as Yes
required to ensure product conformity?
K PROCESS CONTROL DURING MAINTENANCE
1. Are repair/overhaul/maintenance being accomplished in accordance
with the applicable manufacturer’s approved data, specifications and Yes
work order requirements?
1. Are repair/overhaul/maintenance being accomplished in accordance
with the applicable manufacturer’s approved data, specifications and Yes
work order requirements?
2. Are approved data, documents and work instructions available for all
Yes
the maintenance operations?
3. Are changes to work instructions approved by appropriate personnel? Yes
4. Do the work instructions adequately control the maintenance process? Yes
5. Are there adequate personnel to perform, supervise and inspect work
for the volume of work handled in a given period of time? Yes

L NDT PROCESS ( If Applicable )

1. Is your organisation approved to carry out any NDT process? Yes
2. Are NDT certifying personnel qualified to PCN or ASNT system? Yes
3. Are there adequate staffs available in level II and level III for each NDT Yes
category?

4. Are NDT processes, including changes, properly documented and Yes

controlled?
5. Verify if NDT equipment are maintained properly and calibrated as Yes
required.
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 QUALITY ASSURANCE DEPARTMENT
(CAMO)
MRO Evaluation Questionnaire
6. Are critical parameters of each NDT processes identified and Yes
controlled?

a. Please furnish the following:

1) Company Exposition / Policies / Procedures.

2) Approval Certificates / Agreements.
3) Company Capability List.
4) References / Testimonials (from your principals and/or customers).
5) Any other documents you deem favourable.

b. Please comment your responses should you have to the questionnaire :

The information transmitted in this questionnaire is hereby certified to be completed and

accurate to the best of my knowledge.

Name : ________________________________ Date : ____________________

Designation : ___________________________ Email : ____________________

Signature : _____________________________

NOTE:

Please return and direct this completed questionnaire (and any inquiries you may have)
to the following:

Quality Assurance Manager

Quality Assurance Department,
Engineering Division,
AirAsia X Berhad
RedQ
Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA,
Selangor Darul Ehsan, Malaysia

Or

Email: aax_qa@airasia.com
Form No:MXQD 0014 Page 5 of 7
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 QUALITY ASSURANCE DEPARTMENT
(CAMO)
MRO Evaluation Questionnaire

FOR OFFICE USE ONLY

Submission Request Details

Name :_______________________________________________________________

Section :_______________________________________________________________

Date :_______________________________________________________________

FOR AIR ASIA X QA DEPARTMENT

Assessment Type :
*tick box as applicable

New Assessment ☐ Routine ☐ Re- Assessment ☐

RESULT:

Approved ☐ Approved Once- Off ☐ Not Approved ☐

NAME OF ORGANIZATION :__________________________________________________________

APPROVAL NO : AAX / MRO / ___________

EVALUATED BY :__________________________________________________________

COMMENTS :__________________________________________________________

___________________________________________________________

APPROVED BY (QAM)

SIGNATURE :______________________________

NAME :______________________________

DATE :______________________________

Form No:MXQD 0014 Page 6 of 7

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 QUALITY ASSURANCE DEPARTMENT
(CAMO)
MRO Evaluation Questionnaire

Form No:MXQD 0014 Page 7 of 7

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