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This document is a market research questionnaire about Hindustan Petroleum Corporation Limited's (HPCL) loyalty program. It contains 25 questions asking respondents about their fuel purchasing habits, awareness and usage of HPCL retail outlets and the loyalty program, as well as suggestions to improve the program. Questions gather information on demographics, vehicle ownership, payment methods, retail outlet preferences, program awareness and benefits, app usage, customer type, program rating and recommendations. The goal is to evaluate awareness and usage of the HPCL loyalty program.
This document is a market research questionnaire about Hindustan Petroleum Corporation Limited's (HPCL) loyalty program. It contains 25 questions asking respondents about their fuel purchasing habits, awareness and usage of HPCL retail outlets and the loyalty program, as well as suggestions to improve the program. Questions gather information on demographics, vehicle ownership, payment methods, retail outlet preferences, program awareness and benefits, app usage, customer type, program rating and recommendations. The goal is to evaluate awareness and usage of the HPCL loyalty program.
This document is a market research questionnaire about Hindustan Petroleum Corporation Limited's (HPCL) loyalty program. It contains 25 questions asking respondents about their fuel purchasing habits, awareness and usage of HPCL retail outlets and the loyalty program, as well as suggestions to improve the program. Questions gather information on demographics, vehicle ownership, payment methods, retail outlet preferences, program awareness and benefits, app usage, customer type, program rating and recommendations. The goal is to evaluate awareness and usage of the HPCL loyalty program.
14. IS THERE A “HPCL RETAIL OUTLET” IN YOUR VICINITY?
“Hindustan Petroleum Corporation i. YES Limited LOYALTY PROGRAM” ii. NO QUESTIONNAIRE 15. WHICH PETROLEUM PRODUCT DO YOU PREFER? v. MS 1. NAME:_____________________________________ vi. POWER 2. AGE:______________________________________ vii. HSD 3. GENDER:___________________________________ viii. TURBOJET 4. LOCATION:_________________________________ 16. ARE YOU AWARE ABOUT “HPCL LOYALTY PROGRAM”? 5. YOU ARE A: i. YES i. STUDENT ii. NO ii. WORKER 17. ARE YOU AWARE ABOUT SEGMENTS OF “HPCL LOYALTY iii. BUSINESS MAN PROGRAM”? iv. OTHER(Kindly specify)__________________ i. YES 6. ARE YOU A DAILY COMMUTER? ii. NO i. YES 18. HOW DID YOU LEARN ABOUT “HPCL LOYALTY ii. NO PROGRAM”? 7. DO YOU OWN MORE THAN ONE VEHICLE: i. FRIENDS i. YES ii. FAMILY ii. NO iii. COLLEAGUE 8. ARE YOU A: iv. ADVERTISEMENT i. DEBIT CARD HOLDER v. OTHER(Kindly specify)_______________________ ii. CREDIT CARD HOLDER 19. DO YOU KNOW ABOUT BENEFITS & REWARDS OF “HPCL 9. DO YOU USE ONLINE PAYMENT METHODS? LOYALTY PROGRAM”? i. YES i. YES ii. NO ii. NO 10. WHAT ONLINE PAYMENT METHODS DO YOU USE? 20. DO YOU USE “HP RE-FUEL APP” FOR TRANSACTIONS AT i. PAYTM “HPCL RETAIL OUTLET”? ii. PHONEPE i. YES iii. UPI ii. NO iv. GOOGLE PAY/TEZ 21. ARE YOU A “HPCL LOYALTY PROGRAM” CUSTOMER? v. OTHER(Kindly specify)__________________ i. YES 11. HOW OFTEN DO YOU GET YOUR VEHICLE ii. NO REFUELLED IN A WEEK? FOR “HPCL LOYALTY PROGRAM” CUSTOMERS: i. x1 22. ARE YOU A: ii. x2 i. PERSONAL VEHICLE OWNER iii. x3 ii. CORPORATE iv. 5+ iii. COMMERCIAL VEHICLE OWNERS/CORPORATES v. FULL TANK iv. OTHER___________________________________ 12. DO YOU PREFER A RETAIL OUTLET WITHIN REACH OR A 23. HOW WOULD YOU LIKE TO RATE “HPCL LOYALTY PARTICULAR BRAND? PROGRAM” ON A SCALE OF “1-10”? i. WITHIN REACH _______________________________________________ ii. A PARTICULAR BRAND 24. WOULD YOU LIKE TO RECOMMEND “HPCL LOYALTY (Kindly specify)____________________________ PROGRAM” TO FAMILY, FRIENDS OR COLLEAGUES? 13. WHICH PARTICULAR COMPANY DO YOU PREFER? i. YES i. HPCL ii. NO ii. BPCL 25. ANY SUGGESTIONS FOR IMPROVING “HPCL LOYALTY iii. IOCL PROGRAM”______________________________________ iv. OTHER____________________________ _______________________________________________ ( fill it, click it & whatsapp it: 09554623300 ) _______________________________________________
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