iTrust Online UPS

UH11 Series-6kVA/10kVA

User Manual
E1-20010916-C-1.0

E m e r s o n Ne t w o r k Po w e r Co . , Lt d .
iTrust Online UPS
UH11 Series-6kVA/10kVA
User Manual
Manual Ver : E1-20010916-C-1.0
Publication State: Standard
BOM: 31010810

Emerson Network Power Co., Ltd.. provides customer with

satisfactory technical support. To obtain support, please contact the
distributor in the first instance. When failing to reach the distributor,
please contact your local technical support center or the company
headquarters.

Emerson Network Power Co., Ltd.

Address: 1/F,3/F, Electric Building Huawei Base, Banxuegang

Industrial Zone, Longgang, Shenzhen Municipality, People's Republic
of China.Postcode:518129

Homepage:http://www.avansys.com,www.emersonnetworkpower.com

E-mail:info@avansys.com
 Copyright Information

Copyright by Emerson Network Power Co., Ltd.

All rights reserved.
The information in this document is subject to change without notice.
No part of this document may in any form or by any means
(electronic, mechanical, micro-copying, photocopying, recording or
otherwise) be reproduced, stored in a retrieval system or transmitted
without prior written permission from Emerson Network Power Co.,
Ltd.
 Publication Statement

Thank you for using Emerson iTrust series UPS. UH11 series is
the latest single-phase input single-phase output intelligent online
UPS incorporating years of experience in power supply
development. As a world-leading standard UPS product, this
series delivers excellent electrical performance, is fully compliant
with safety regulations and EMC standards, features perfect
intelligent monitoring and network management, and is
well-shaped with beautiful appearance.

Please read this manual carefully prior to installation and

operation

Readers

This manual is intended for equipment operator and technical

support personnel.

Conventions

Symbol

Notice This symbol is used in this manual to alert you to

important information.
 Safety Guidelines

. Prohibitions

1. Due to the high voltage inside the UPS, only Emerson's or

Emerson authorized technicians are allowed to open the panel
and the chassis cover. Otherwise, one may get electric shock
and such situation is not covered under warranty.

2. When the UPS is purchased to supply the equipment listed

below, please consult the distributor in advance on the UPS
application, setting, management and maintenance, which need
special consideration and design.
„ Life support medical apparatus;
„ Facilities such as lift which may endanger human life;
„ Mission-critical equipment like above.
3. Never dispose of battery in a fire, as battery may explode
when exposed to flame.

. Matters needing attention

1. The UPS contains its own energy source-battery, the UPS

output may carry live voltage even when the UPS is not
connected to an AC supply.

2. To move or re-wire the UPS, please disconnect the input and

make sure that the UPS is completely shut down. Otherwise, live
voltage still exists at the output terminal, which may cause
electric shock.

3. To ensure human safety, the UPS must be reliably grounded

before use.
4. The operating environment and storage method will affect the
lifetime and reliability of the UPS. Please don’t use the UPS long
in the following environments
„ Place with temperature and relative humidity outside
specifications (temperature: 0 to 40 , relative humidity: 5% to
95%);
„ Place with direct sunlight or near heat source;
„ Place with vibration or shock;
„ Place with dust, corrosive material, salt or flammable gas.

5. Please keep the air inlet and outlet unblocked. Poor ventilation
will increase the internal temperature, which will shorten the
lifetime of the UPS components, hence that of the UPS.

6. Liquid and other irrelevant substances are strictly prohibited

inside the UPS chassis.

7. In case of fire, please use dry-chemical fire extinguisher. Using

foam fire extinguisher may cause electric shock.

8. High ambient temperature shortens battery lifetime, so battery

should be replaced regularly to ensure normal UPS operation
and adequate backup time. Battery replacement must be
conducted by authorized technician.

9. If the UPS will not be used for long, it should be placed in dry
environment. Storage temperature of standard UPS (with battery):
–20 +55 , storage temperature of long backup time UPS
(without battery): –40 +70 .

10. During the period the UPS is left unused, it is recommended

to supply the UPS with AC mains for more than 12 hours every 3
months, so that the battery will not be damaged due to long time
of not-in-use.
11. Please don’t open or damage the battery, as the electrolyte is
harmful to skin and eye. If tainted with electrolyte, wash it off
immediately with plenty of water and go to hospital for a check.
 Contents

Chapter 1 Product Introduction - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1

1.1 Application ----------------------------------------- 1

1.2 Model - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1

1.3 Schematic Diagram - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2

1.4 Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3

1.5 Appearance and Panels ------------------------------- 4

1.5.1 Appearance - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4

1.5.2 LCD Panel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5

1.5.3 Rear Panel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 11

Chapter 2 Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13

2.1 Unpacking Inspection - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13

2.2 Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13
2.2.1 Matters Needing Attention - - - - - - - - - - - - - - - - - - - - - - - - 13

2.2.2 Installing the UPS - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15

2.3 Wiring of Master/Slave Hot Standby System - - - - - - - - - - - - - - - 20

Chapter 3 Operation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 23

3.1 Operation Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 23

3.1.1 Normal Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 23

3.1.2 Bypass Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 24

 3.1.3 Battery Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 24

3.1.4 Fault Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25

3.2 Operation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26

3.2.1 System Power-on - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26

3.2.2 System Parameter Setting - - - - - - - - - - - - - - - - - - - - - - - - 27

3.2.3 Starting Inverter - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 28

3.2.4 Manual Battery Test - - - - - - - - - - - - - - - - - - - - - - - - - - - - 31

3.2.5 Turning off Inverter - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 32
3.2.6 System Power-off - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 33
3.3 Auto Transferring Between UPS Operation Modes - - - - - - - - - - - 33

3.3.1 Transferring to Bypass Mode in the Event of

33
Overload - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

3.3.2 Transferring to Battery Mode in the Event of

34
Mains Failure - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

3.3.3 Transferring to Bypass Mode in the Event of

34
Overtemperature - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

3.3.4 Output Short-circuit Protection - - - - - - - - - - - - - - - - - - - - - 34

3.4 UPS Monitoring - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 35

3.5 LCD Menu Operation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 35

Chapter 4 Maintenance - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 39

I. Fan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 39
II. Battery Maintenance - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 39
 III. Keeping Air Vent Unblocked - - - - - - - - - - - - - - - - - - - - - - - - - - - - 40

IV. UPS State Check - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 40

V. Function Inspection - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 41

Chapter 5 Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 43

Chapter 6 Service and Support - - - - - - - - - - - - - - - - - - - - - - - - - - - - 47

Appendix 1 Communication Port - - - - - - - - - - - - - - - - - - - - - - - - - - - 49

RS-232 Communication Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 49

Potential-free Contact Communication Mode - - - - - - - - - - - - - - - - - - 50

Appendix 2 Grounding & Lightning Protection - - - - - - - - - - - - - - - - 51

Appendix 3 Technical Specifications - - - - - - - - - - - - - - - - - - - - - - - 55

Appendix 4 Optional Component - - - - - - - - - - - - - - - - - - - - - - - - - - 58

 Chapter 1 Product Introduction 1

Chapter 1 Product Introduction

1.1 Application

iTrust series UPS provides reliable and high quality AC power to

your sophisticated equipment. It is applicable to supply AC power to
computer center, network management center, communication
system, auto control system, and precision instrument, etc.

1.2 Model

iTrust series UPS has among others 6kVA and 10kVA UPS
products available, as listed below:

Capacity 6kVA 10kVA

Model UH11-0060 UH11-0060L UH11-0100 UH11-0100L

Long backup Long backup

Standard UPS, Standard UPS,
Explanation with internal time UPS, with time UPS, with
with internal
external external
battery battery
battery battery

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2 Chapter 1 Product Introduction

1.3 Schematic Diagram

The UPS supports single-unit operation, and master/slave hot

standby operation as well for the purpose of increasing system
reliability.

Maintenance bypass

Hot standby Bypass switch Bypass

shorting
stub
Rectifier Electronic Load
AC mains Inverter transfer
Mains switch switch

Charger

Fig. 1-1 Single-unit System

Maintenance bypass

Bypass switch Bypass

Slave
Electronic Load
AC mains Rectifier Inverter transfer
Mains switch switch Maintenance
switch

Charger

Master UPS

Fig. 1-2 Master/Slave Hot Standby System

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 Chapter 1 Product Introduction 3

1.4 Features

iTrust series 6kVA/10kVA is an intelligent online UPS system with

sine wave output newly developed by Emerson Network Power Co.,
Ltd.

„ The system adopts high-frequency double conversion topology

structure with high input power factor, wide input voltage range,
and output immune from interference, hence the product is
suitable for areas with unstable mains supply;

„ It adopts advanced full digital control technology based on DSP

to achieve high system reliability, features self-protection and
fault diagnosis;

„ It features excellent intelligent battery management, extending

battery life;

„ The panel operation interface adopts LCD and LED displays,

facilitating user to learn about the system operation state and
operating parameters (for instance: input/output voltage and
frequency, load, battery capacity, internal temperature, etc.);

„ With Emerson monitoring software, flexible network

management of UPS can be achieved;
„ The system has maintenance bypass switch, which enables
online maintenance, ensuring no interruption in power to load
during maintenance;
„ The system design features drawer-type battery installation,
enabling easy and quick maintenance and replacement.

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4 Chapter 1 Product Introduction

1.5 Appearance and Panels

1.5.1 Appearance

Rear handle

LCD panel
Rear handle

LCD panel

Air inlet

wheel
Adjustable foot
wheel Retractable supporting rack
Air inlet Adjustable foot

6kVA UPS 10kVA UPS

Fig. 1-3 System Appearance

Notice:

1. The rear handle is only used to push or pull the UPS, it can not be
used to lift it. Lifting the UPS by the handle will damage the UPS;
2. There are 2 retractable supporting racks at the bottom of the
10kVA UPS chassis, which are used to place the UPS securely
when necessary.

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 Chapter 1 Product Introduction 5

1.5.2 LCD Panel

The LCD panel consists of LCD, LED and buttons, as shown in Fig.
1-4, for the display and control of operating parameters, alarm
information and function settings.

Mains indicator Battery indicator

Inverter indicator
Fault indicator

Bypass indicator

ON/SILENCE button
LCD screen

OFF button CIRCLE ENTER button

button

Fig. 1-4 LCD Panel Components

I. Composition of LCD panel

This panel includes a group of LED indicators, a LCD screen, and 4

buttons.

1. The LED indicators include 4 green lights and 1 red light.

2. The LCD screen can display maximally 2 lines of information in

Chinese or 4 lines of information in English.

3. The 4 buttons are ON/SILENCE button, OFF button, CIRCLE

button, and ENTER button.

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6 Chapter 1 Product Introduction

II. LED display

1) Fault indicator (red): shines in the event of fault, and goes off
otherwise.

2) Mains indicator (green): shines when the mains is normal, goes off
in the event of mains failure, and flashes when the mains voltage is
outside tolerances.

3) Inverter indicator (green): shines when the inverter is supplying

power, and goes off otherwise.

4) Bypass indicator (green): shines when the bypass is supplying

power, and goes off otherwise.

5) Battery indicator (green): shines when the battery is supplying

power, and goes off otherwise,

III. LCD display

1) Operating parameters

Input voltage, input frequency, output voltage, output frequency,

output current, load, internal temperature, battery residual
capacity/in charge state/full charged, battery voltage/charging
voltage.

2) Alarm information (listed by order of priority from high to low)

UPS shutdown, auxiliary supply fault, output short-circuit, inverter

fault, rectifier fault, internal overtemperature, overload, charger fault,
battery fault, UPS shutdown imminent due to low battery, output
fault.

3) Function setup

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 Chapter 1 Product Introduction 7

Including setup of Chinese/English menu, equalize charge function,

temperature compensation, battery capacity, master/slave/single-unit,
alternate operation period.

„ Chinese/English menu setup: (factory default: Chinese

CHINESE ENGLISH CANCEL SET

„ Equalize charge setup: (factory default: enable)

ENABLE DISABLE CANCEL SET

„ Temperature compensation setup: (factory default: enable)

ENABLE DISABLE CANCEL SET

„ Battery capacity setup: the battery capacity shows the total

battery capacity of the UPS, options include: (factory default:
7Ah 6kVA /14Ah 10kVA )

7Ah 14Ah 24Ah 28Ah 38Ah 42Ah

48Ah
CANCEL SET
56Ah

200Ah 130Ah 100Ah 84Ah 76Ah 65Ah

„ Master/slave/single-unit setting: (factory default: single)

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8 Chapter 1 Product Introduction

MASTER SLAVE SINGLE CANCEL SET

„ Setup of alternate operation period is allowed only in the master

UPS, specifying the master/slave alternate operation period;
(factory default: 7 days)

7 DAYS 30 DAYS 90 DAYS 180 DAYS CANCEL

SET

IV. Buttons

Button Usage

When the UPS is supplying power through bypass,

pressing and holding this button for 1 second can start
the inverter output (i.e., turn on the inverter); when the
ON/SILENCE UPS is supplying power through inverter, which obtains
button power from rectifier, pressing and holding this button for
4 seconds can perform manual battery test; when the
UPS is giving audible alarm, pressing this button can
silence the alarm sound.

When the UPS is supplying power through inverter,

OFF button pressing and holding this button for 1 second can stop
the inverter output (i.e., turn off the inverter).

For shifting between menu items of the same level and

CIRCLE button
selecting parameters, i.e., crosswise circling.

For entering into menu, confirming parameter selection

ENTER button
and returning to upper-level menu.

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 Chapter 1 Product Introduction 9

V. UPS English menu

English menu Meaning

OPERATION STATUS Operating parameters

OUTPUT VOLT Output voltage

OUTPUT CURRENT Output current

OUTPUT FREQ Output frequency

LINE VOLT Mains voltage

LINE FREQ Mains frequency

BATTERY VOLT Battery voltage

CHARGER VOLT Charging voltage

CHARGING In charge state

FULL CHARGED Battery full charged

BATTERY STATUS Battery residual capacity

LOAD STATUS load

UPS TEMP Internal temperature

BACK TO MAIN MENU Return back to the main menu

WARNING INFO Alarm information

BATTERY LOW TO BE UPS shutdown imminent due to low

SHUTDOWN battery

OVERLOAD overload

OUTPUT SHORT Output short-circuit

BATTERY FAIL Battery fault

CHARGER FAIL Charger fault

TEMP OVER Internal overtemperature

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10 Chapter 1 Product Introduction

English menu Meaning

OUTPUT FAIL Inverter static switch shortcircuit

INVERTER FAIL Inverter fault

RECTIFIER FAIL Rectifier fault

AUX SUPPLY FAIL Auxiliary supply fail

UPS SHUTDOWN UPS shutdown

SELF-TESTING Under self-test

The alarm has been removed, return

NO WARNING BACK TO MAIN
back to the main menu

FUNCTION SETUP Function setup

LANGUAGE SET Language selection

EQUALIZATION CHARGE SET Enable or disable equalize charging

Enable or disable temperature

TEMP COMP SET
compensation

BATT CAP SET Battery capacity setup

M/S SET Master/slave setup

M/S ALTERNATING WORK TIME Master/slave alternate operation time

ENABLE Enable

DISABLE Disable

CANCEL Cancel

MASTER Master UPS

SLAVE Slave UPS

SINGLE Single-unit system

ENGLISH English

CHINESE Chinese

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1.5.3 Rear Panel

RS-232 comm port RS-232 DRY CONTACT

INTELLIGENT SLOT

Dry contact port

SNMP adaptor slot

Air vent
RS-232 DRY CONTACT

INTELLIGENT SLOT

Mains switch
Maintenance switch MAINTAIN SWITCH INPUT BREAKER
BYPASS BREAKER

Bypass switch
Maintenance switch cover
Input/output terminel block
Mains switch Terminal block cover
INPUT BREAKERBYPASS BREAKER MAINTAIN SWITCH

Bypass switch

6kVA UPS 10kVA UPS

Fig. 1-4 Rear Panel Components

Usage of rear panel components:

Used to control the UPS mains input.

6kVA UPS adopts 63A/250V AC circuit
Mains switch breaker;
10kVA UPS adopts 80A/250V AC circuit
breaker.

Used to control the input power of the

UPS bypass.
6kVA UPS adopts 40A/250V AC circuit
Bypass switch
breaker;
10kVA UPS adopts 80A/250V AC circuit
breaker.

For connecting UPS input/output, and

Input/output terminal
external battery of long backup time
block
UPS.

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12 Chapter 1 Product Introduction

To ensure uninterrupted power supply to

load during online maintenance.
Maintenance switch
Nonprofessional service personnel is
not allowed to use this switch at will.

Used to install SNMP adaptor (optional

component), through which the UPS
SNMP adaptor slot
can be directly connected into network
to achieve UPS monitoring.

With the standard RS-232 port and

monitoring software (delivered with the
RS-232 port
UPS), the UPS can be monitored and
controlled.

With the optocoupler potential-free

Potential-free contact contact port and monitoring software,
port the UPS can be monitored and
controlled.

To prevent electric shock resulting from

Terminal block cover
wiring terminal being exposed.

Air outlet For UPS heat dissipation.

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 Chapter 2 Installation 13

Chapter 2 Installation

2.1 Unpacking Inspection

1. Open the packing box and take out the UPS, be careful not to
drop it as it is heavy.

2. Check whether the UPS has been damaged in transport. In the

event of any damage to the UPS, please notify the distributor for a
check and don’t turn it on.

3. Check the accessories against the delivery accessory list, please

contact the distributor if any accessory is missing.

2.2 Installation

2.2.1 Matters Needing Attention

1. Please place the UPS on the even ground near load.

2. The distance from the rear and side panels of the UPS to the wall
or other equipment should be greater than 20cm, and the air inlets
on the front panel and at the bottom of the UPS should be kept
unblocked, so as to facilitate ventilation and heat dissipation.
Otherwise, the UPS internal temperature will rise, which will shorten
UPS lifetime.

3. Install the UPS in environment with good ventilation, avoid

installing it in environment with excessive temperature or humidity,
keep the UPS away from water, flammable, explosive substances,
corrosive materials, heat source and direct sunlight, and better keep
the air inlet/outlet free of dust.

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14 Chapter 2 Installation

4. Install the UPS in environment free of dust, volatile gas, salt, and
corrosive materials.

5. Don’t install it in open area.

6. Double-pole linkage circuit breaker with capacity greater than 63A

(6kVA UPS) or 80A (10kVA UPS) should be installed on the input
neutral line and live line, so that the input power can be quickly cut
off in case of emergency.

7. To prevent UPS from moving during operation, see to it that the

adjustable feet have been screwed down to place the UPS securely
on the ground prior to use.

8. The UPS is suitable for resistive-capacitive load (like computer),

resistive load and micro-inductive load; it is not suitable for purely
inductive load and purely capacitive load (like motor, air-conditioner
and duplicator); it can not assume half-wave rectifier load.

9. To ensure the safety of the UPS and user equipment, please

adopt correct power distribution:

Input live Output live

line line
L
U
Input Output Load
P
neutral line neutral line
N S
Double-pole
linkage circuit
breaker
E

Fig. 2-1 a Correct Distribution

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 Chapter 2 Installation 15

Input live Output live

line line
L U
Input P Output Load
neutral line neutral line
S

N/E

Fig. 2-1 b Wrong Distribution

2.2.2 Installing the UPS

I. Connect external battery of long backup time UPS

This step is saved for standard UPS.

1. Be sure that the cell number is in compliance with the UPS

specifications (twenty 12V cells in series). After connecting the cells
in series, use a voltmeter to confirm that the battery voltage is about
240Vdc;

Notice:

Battery cells by different manufacturer, of different model or use

state can not be combined together.

2. Make sure that the battery switch is placed to OFF;

3. Remove the terminal block cover, use a voltmeter to confirm that

the battery wiring terminals on the UPS input/output terminal block
have no DC voltage;

4. As shown in Fig. 2-2, respectively connect the positive pole (red)

and negative pole (black) of the battery to the battery wiring

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16 Chapter 2 Installation

terminals “+” and “-” on the UPS input/output terminal block, and
fasten the fixing screws. Be careful not to reversely connect the
positive and negative poles of the battery. The length of the
connection cables between the battery and the UPS should be as
short as possible.

Battery

Battery switch

Battery (-)

Battery (+)

Fig. 2-2 Connection of External Battery

Notice:
Battery connection and replacement should be carried out when the
UPS in power-off state . When conducting online replacement, be
sure not to reversely connect the battery!

II. Connect UPS input/output cables

As to 6kVA UPS, all the input/output cables (including cables to

connect the hot standby L terminal, B terminal and battery wring
terminals) should be at least 10AWG or 6mm2 copper wires; as to
10kVA UPS, all the input/output cables (including cables to connect
the hot standby L terminal, B terminal and battery wring terminals)
should be at least 8AWG or 10mm2 copper wires.

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 Chapter 2 Installation 17

1. Before connection, please confirm that all input and output circuit
breakers are placed to OFF;

2. As shown in Fig. 2-3, remove the terminal block cover, connect

the input cables (live line, neutral line and ground line) respectively
to the corresponding input terminals, and fasten the fixing screws;

+ _
N L L B L N

Input ground line Output ground line

Input neutral line Output neutral line

Input live line Output live line

Hot standby L terminal Battery cable(-)(long backup time UPS)

Hot standby B terminal Battery cable(+) (long backup time UPS)

Fig. 2-3 Wiring Diagram of Input/output Terminal Block

Notice:
1. To ensure reliable connection, all connection cables must use
cable lug.
2. Never reversely connect the neutral line and the live line!
3. Wall socket power can not be used as UPS input power.
Otherwise, the socket may be burned.

3. Connect the UPS output cables (live line, neutral line and ground
line) and the load power lines (live line, neutral line and ground line)
correctly to a power distribution cabinet, fasten the fixing screws,
and mount the terminal block cover of the UPS.

Note: When connecting the output cables, be sure that the neutral
line, live line and ground line are correctly and reliably connected.
For the sake of safety, the ground line must be connected before the
neutral line and live line.

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18 Chapter 2 Installation

III. Connect UPS communication cable

1. User may, according to actual needs, use the RS-232 cable

(universal type) delivered with the UPS to connect the RS-232 port of
the UPS to that of the computer, or use the potential-free contact
cable to connect the potential-free contact port of the UPS to the
RS-232 port of the computer (connect the cable end marked with
“UPS” to the potential-free contact port, and the end marked with “PC” to
the computer), as shown in Fig. 2-4. The 2 connection methods result
in different communication functions, as described in Appendix 1.
User may refer to Appendix 1 to select suitable connection method.

DRY CONTACT
RS-232
INTELLIGENT SLOT

computer

RS232 cable
INPUT BREAKER
BYPASS BREAKER MAINTAIN SWITCH

Fig. 2-4 Connection Between UPS Communication Port and Computer

(Take RS-232 cable as an example)

2. For users who use SNMP adaptor, please follow the steps below
to install the SNMP adaptor:

Remove the screws of the SNMP adaptor slot cover, then take off
the cover, as shown in Fig. 2-5(a). Retain the cover for future use;

Insert the SNMP adaptor into the slot, and fix it with screws, as
shown in Fig. 2-5(b);

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 Chapter 2 Installation 19

Use network connection cable to connect the UPS to the network

port of the computer, as shown in Fig. 2-5(c);

For setting of the SNMP adaptor, please refer to the documents

delivered with the monitoring software.

Fig. 2-5 a Fig. 2-5 b

DRY CONTACT
RS-232
INTELLIGENT SLOT

Concentrater

Network connection cable

INPUT BREAKER
BYPASS BREAKER MAINTAIN SWITCH

Fig. 2-5 c

Fig. 2-5 Installation of SNMP Adaptor

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20 Chapter 2 Installation

2.3 Wiring of Master/Slave Hot Standby System

1. Be sure that the input circuit breakers of the master UPS and
slave UPS are all in the OFF position, and neither UPS has output;

2. Remove the shorting stub between the hot standby L terminal and
B terminal of the master UPS. Retain it, as it may be used in the
future;

3. Perform wiring as shown in Fig. 2-6.

Note: Make sure that the neutral lines, live lines and ground lines
are correctly and reliably connected. In the case of master/slave hot
standby system adopting long backup time UPS, the master UPS
and the slave UPS should have separate external battery, i.e. They
can not share the same external battery.

Slave Master

N L L B + _ L N N L L B + _ L N

Input ground lines in parallel

Input neutral lines in parallel
Input live lives in parallel
Slave output live line connected to Master bypass
Slave neutral line connected to battery input terminel(-)
Output ground lines in parallel

M M M
a
a a
s s
I
n II s t t
p n n t
e e e
u ppu r r r
t u
tt i i i
g l n n n n
p
r i e p p u
o vu u u
t t
u
n et t
d r l n g
l a
l i e r
l i v u o
i n
el e t u
n i r n
d
e n l a
e i l l
n
e l i
i n
n e
e

Fig. 2-6 Wiring Diagram of 6kVA/10kVA Master/Slave Hot Standby System

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 Chapter 2 Installation 21

Wiring requirements of master/slave hot standby system:

The input/output cables of 6kVA UPS should be at least 10AWG or
6mm2 copper wires;
The input/output cables of 10kVA UPS should be at least 8AWG or
10mm2 copper wires.

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 Chapter 3 Operation 23

Chapter 3 Operation

3.1 Operation Mode

The UPS has 4 operation modes: Normal mode, Bypass mode,

Battery mode, and Fault mode.

3.1.1 Normal Mode

When the input mains voltage and the load are within specifications,
the load is supplied by inverter, which obtains power from rectifier;
meanwhile, the charger float-charges or equalize-charges the
battery. When in Normal mode, the mains indicator and inverter
indicator on the LCD panel shine green, as shown in Fig. 3-1.

OUTPUT VOLT
220.0V

Fig. 3-1

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24 Chapter 3 Operation

Notice:

If the UPS is supplied by AC generator, please follow the requirements below：

1. Start up the AC generator first without switching on the loads, connect the
UPS to the generator, then switch on the loads one by one till the generator
operates stably (to ensure reliable operation of the generator, it is
recommended that the UPS load be less than 30% of generator capacity).
2. It is recommended that the generator capacity be 1.5~2 times of UPS rated
capacity.

3.1.2 Bypass Mode

When the UPS is supplied with AC mains without being turned on,
or in the event of overload or other faults after the UPS is turned on,
the load is supplied by Bypass AC source, which comes directly
from the AC mains input; and meanwhile the charger charges the
battery. When in Bypass mode, the bypass indicator on the LCD
panel shines green, as shown in Fig. 3-2. Please note: In the event
of bypass power failure or bypass voltage outside tolerances when
the UPS is in Bypass mode, the UPS is unable to supply the load.

OUTPUT VOLT
215.0V

Fig. 3-2

3.1.3 Battery Mode

When the UPS is in Normal mode, in the event of mains failure or

mains voltage outside tolerances, the rectifier and charger stop

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 Chapter 3 Operation 25

running, the battery begins to discharge and supply the load through
inverter. When the UPS operates in Battery mode, the battery
indicator and inverter indicator on the LCD panel shine green, as
shown in Fig. 3-3, accompanied with a beep every 3 seconds, giving
alarm that the UPS is operating in Battery mode.

OUTPUT VOLT
220.0V

Fig. 3-3

In Battery mode, when the battery voltage is low, there is a beep

every 1 second, and the LCD screen reads “BATTERY LOW TO BE
SHUTDOWN”, giving alarm for timely processing.

Note: Although the battery had been fully charged at factory before
despatch, the transport and storage resulted in loss of electricity
quantity, hence charging the battery for 8 hours is required before
using the UPS for the first time, so as to ensure adequate battery
backup time.

3.1.4 Fault Mode

In the event of inverter fault, internal overtemperature or other faults

in Normal mode, the UPS transfers to Bypass mode; in the same
cases in Battery mode, the UPS shuts down.

In the event of UPS fault, the fault indicator on the LCD panel shines
red, as shown in Fig. 3-4. Meanwhile, the buzzer beeps (except

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26 Chapter 3 Operation

battery and charger fault), and the LCD screen displays

corresponding fault information.

OUTPUT VOLT
215.0V

Fig. 3-4

3.2 Operation

3.2.1 System Power-on

After checking and making sure that the input and output cables are
connected correctly, turn on the mains switch and the bypass switch
(for long backup time UPS, turn on the battery switch before closing
the mains switch). Then the system starts up, the internal fan begins
to run, and the system begins to conduct self-test. After system
self-test (the buzzer beeping twice means normal startup), the
system enters in Bypass mode, the mains indicator and bypass
indicator shine green, as shown in Fig. 3-5:

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 Chapter 3 Operation 27

OUTPUT VOLT
215.0V

Fig. 3-5

3.2.2 System Parameter Setting

After system power-on, press the CIRCLE button to view the LCD
display. When the LCD screen displays “BACK TO MAIN MENU”,
press the ENTER button to return to the main menu. Again press the
CIRCLE button, when the LCD screen displays “FUNCTION
SETUP”, as shown in Fig. 3-6, press and hold the ENTER button for
more than 5 seconds to enter the function setup state. User may set
according to the actual UPS configuration the equalize charge
function, temperature compensation function, battery capacity (the
aforesaid setup is needed only for long backup time UPS, that of
standard UPS had been completed at factory), master/slave/single
and alternate operation time (this step is saved for single-unit
system). See Section 1.5.2 for detailed information.

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28 Chapter 3 Operation

3 FUNCTION
SETUP

Fig. 3-6

After setting system parameter, please save the settings following

the steps below:

1. Make sure the UPS is in Bypass mode, disconnect the mains

input and bypass switches (don’t switch off the battery air breaker of
the long backup time UPS, if any);

2. Wait for about 30 seconds until the internal fan stops and the LCD
screen has no display (only after that can the set parameters be
saved in the system);

3. Turn on the mains input and bypass switches to start up the

system, up to now, the settings have been saved in the system.

3.2.3 Starting Inverter

I. Normal mode

1. After system power-on, press and hold the ON/SILENCE button

for 1 second, then a beep is heard. Several seconds later, the
bypass indicator goes off and the inverter indicator shines, as shown
in Fig. 3-7, which means the UPS is operating in Normal mode.

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 Chapter 3 Operation 29

OUTPUT VOLT
220.0V

Fig. 3-7

Note: If the previous shutdown is automatic resulting from

termination of battery discharge because of AC mains failure, the
automatic turn-on function (this function is settable through
background monitoring software and had been set at factory ) will be
activated when the AC mains restores.

2. When the system begins to operate stably, gradually add loads to

the system. The load information can be queried through the LCD
screen, as shown in Fig. 3-8:

LOAD STATUS
70.0%

Fig. 3-8

3. If the buzzer beeps every 0.5 second and the LCD displays
“OVERLOAD”, it indicates that overload exists. In this case, some
less critical loads should be disconnected. Usually it is

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30 Chapter 3 Operation

recommended the UPS assume no more than 70% rated load so

that the system operation won’t be affected by abrupt load
fluctuation and the UPS lifetime can be extended.

Notice

If the system transfers from Normal mode to Bypass mode for 3

times within 1 hour due to overload, it will remain in Bypass mode
for 1 hour and can’t transfer back to Normal mode till the overload is
removed.

II. Battery mode

In the event of mains failure, user may turn on the UPS to start
Battery mode to supply the load.

1. Press and hold the ON/SILENCE button for about 1 second, after
a beep and system self-test, the battery indicator and inverter
indicator shine green, as shown in Fig. 3-9, and the buzzer beeps
every 3 seconds, indicating the UPS is operating in Battery mode.

OUTPUT VOLT
220.0V

Fig. 3-9

2. The loading process is the same as described in Section “Start

Normal mode”.

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 Chapter 3 Operation 31

Notice

In the event of overload during the loading process after starting

Battery mode, immediately disconnect some loads till the overload
alarm stops, otherwise, the system will stop output after a delay
time.

3.2.4 Manual Battery Test

When in Normal mode, provided that the mains voltage is normal,

no overload exists, and the battery voltage is no lower than 240V,
battery test can be conducted by pressing button on the LCD panel
(for battery test through background monitoring software, see the
documents delivered with the software): press and hold the
ON/SILENCE button for 4 seconds (a beep is heard 3 times) and
then relieve it. 3 seconds later, the battery test begins, the battery
indicator shines, and the buzzer beeps as in Battery mode. After
battery test, the buzzer stops beeping, the battery indicator goes off,
and the displays of the panel indicators restore to the state prior to
test. When battery fault is detected (no battery, faulty battery, or
battery reverse connection) during test, the fault indicator shines,
and the LCD screen displays “BATTERY FAIL”, as shown in Fig.
3-10.

BATTERY FAIL

Fig. 3-10

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32 Chapter 3 Operation

Notice

After battery test, the battery state information will be refreshed. In

the event battery fault that the battery is not fully charged is detected
during test, user may re-test the battery after fully charging it to
confirm that the fault is removed.

3.2.5 Turning off Inverter

1. When the system has AC mains input and the AC mains is

normal, press and hold the OFF button for about 1 second, then a
beep is heard, the inverter indicator goes off and the bypass
indicator shines, as shown in Fig. 3-11, indicating the UPS has
transferred to Bypass mode.

OUTPUT VOLT
215.0V

Fig. 3-11

2. When the system has no AC mains input (in Battery mode), press
and hold the OFF button for about 1 second, then a beep is heard,
the UPS stops output and the LCD screen displays “UPS
SHUTDOWN”. About 30 seconds later, all panel indicators go off,
and the fan stops running.

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 Chapter 3 Operation 33

3.2.6 System Power-off

After turning off the inverter, place the mains switch and the bypass
switch to OFF, all panel indicators go off, and the fan stops running
(if there is a battery, a delay time of 30 seconds is needed before
the fan stops). Up to now, the system is powered off. If the UPS is
connected to external battery, place the switch of the external
battery to OFF. After system power-off, the UPS has no output to
supply the load.

3.3 Auto Transferring Between UPS Operation Modes

In normal case, user should set the UPS to Normal mode. When
operating in Normal mode, in the event of mains failure, the UPS
automatically transfers to Battery mode without interruption to load;
in the event of overload, the UPS automatically transfers to Bypass
mode without interruption to load; in the event of inverter fault or
internal overtemperature, the UPS operates in Fault mode.

3.3.1 Transferring to Bypass Mode in the Event of Overload

When the UPS remains overloaded for a specified time, the UPS
transfers from Normal mode to Bypass mode, and meanwhile gives
audible alarm every 0.5 second. In such case, the UPS output is
mains voltage. At this time, some loads should be disconnected until
the alarm stops, and 5 minutes after that, the UPS automatically
transfers back to Normal mode. To protect the load and UPS, the
transfer times within 1 hour from Normal mode to Bypass mode due
to overload should be less than 3, otherwise, the UPS will remain in
Bypass mode for 1 hour before it transfers back to Normal mode.

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34 Chapter 3 Operation

3.3.2 Transferring to Battery Mode in the Event of Mains Failure

In the event of mains failure, the UPS transfers to Battery mode.

when the battery is completely discharged, the UPS automatically
shuts down. When the mains restores, the UPS automatically turns
on and operates in Normal mode. This function is designed for
unattendance. If the UPS is manually shut down in Battery mode, it
can only be turned on to inverter manually when the mains restores.

3.3.3 Transferring to Bypass Mode in the Event of Overtemperature

High ambient temperature and poor ventilation may result in

overtemperature inside UPS. In the event of internal
overtemperature, the UPS transfers to Bypass mode, the fault
indicator shines red, the LCD screen displays “TEMP OVER”, and
the UPS gives audible alarm. In such case, cut off the input AC
mains (by switching off the input air breaker), remove any
substances blocking ventilation, or widen the distance from wall.
After the UPS cools down, supply it with AC mains and turn it on.

3.3.4 Output Short-circuit Protection

In the event of load short-circuit, the UPS stops output, the fault
indicator shines red, the LCD screen displays “OUTPUT SHORT”,
and the UPS gives audible alarm. In such case, disconnect the
concerned load, and cut off the input power of the UPS. 10 minutes
later, the UPS automatically shuts down (or manually shut down the
UPS 10 seconds later by pressing the OFF button). After removing
the short-circuit fault, connect the load back to the UPS, supply the
UPS with AC mains and turn it on.

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 Chapter 3 Operation 35

3.4 UPS Monitoring

For the information on background monitoring of UPS, please see

the documents delivered with the monitoring software.

3.5 LCD Menu Operation

The button operation process is shown in Fig. 3-11:

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36 Chapter 3 Operation

BACK TO MAIN MENU

CIRCLE

OPERATION STATUS
...
CIRCLE

CIRCLE

ENTER
OUTPUT FREQ
OPERATION STATUS

CIRCLE
ENTER OUTPUT VOLT

OPERATION STATUS
ENTER
BACK TO MAIN MENU
CIRCLE
CIRCLE

ENTER
Press and hold

...
for 5 seconds

CIRCLE

CIRCLE
CANCEL SET
CIRCLE

CIRCLE
ENTER
( Current value )

CIRCLE
TEMP COMP SET DISABLE
CIRCLE
FUNCTION SETUP

CIRCLE
ENTER
ENTER

( Current value )
EQUALIZATION ENABLE
CHARGE SET
ENTER

BACK TO MAIN MENU

CIRCLE
CIRCLE

OPERATION STATUS
...
CIRCLE

CIRCLE
WARNING INFO

ENTER

The 2st current alarm

CIRCLE
ENTER

The 1st current alarm

Fig. 3-11 Button Operation Block Diagram

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 Chapter 3 Operation 37

1. Shifting between level 1 menus

Press the CIRCLE button to shift between the WARNING INFO,

OPERATION STATUS and FUNCTION SETUP menus. Press the
ENTER button to enter the WARNING INFO, OPERATION STATUS
or FUNCTION SETUP menus.
Note: It is required to press and hold the ENTER button for more
than 5 seconds to enter into the FUNCTION SETUP menu.

2. Shifting between level 2 menus

A. After entering into the OPERATION STATUS menu, pressing the

CIRCLE button can circularly view the running data; when the
screen displays “BACK TO MAIN MENU”, press the ENTER button
to return to the main menu.

B. After entering into the FUNCTION SETUP menu, pressing the

CIRCLE button can circularly view the settable function information;
when the screen displays “BACK TO MAIN MENU”, press the
ENTER button to return to the main menu OPERATION STATUS.

C. After entering into level 2 menu under FUNCTION SETUP menu,

the parameter value is displayed in highlight; at this time, pressing
the CIRCLE button can circularly modify the value; press the
ENTER button to save the modifications; after that, the parameter
value is not displayed in highlight.

D. In the event of alarm, pressing the CIRCLE button can circularly

view historical alarm; when the screen displays “BACK TO MAIN
MENU”, press the ENTER button to return to the main menu
OPERATION STATUS.

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38 Chapter 3 Operation

3. Priority of LCD display information

A. When the system is in alarm state, the LCD screen will

automatically display the alarm information of the highest priority if
there is no effective button operation within 30 seconds.

B. When there is no alarm, and the LCD screen is displaying level 2

menu under OPERATION STATUS menu, say, OUTPUT
CURRENT, the LCD display information will remain unchanged if
there is no effective button operation; however, when there is no
alarm, and the LCD screen is not displaying level 2 menu under
OPERATION STATUS menu, the LCD will automatically display
“OUTPUT VOLT: xxx” if there is no effective button operation within
30 seconds.

E1-20010916-C-1.0
 Chapter 4 Maintenance 39

Chapter 4 Maintenance

Using iTrust series UPS in specified ambient environment (see

Section 2.2.1) can reduce maintenance.

I. Fan

The fan is expected to be able to run for 20000~40000 hours

continuously. The higher the ambient temperature, the shorter the
fan life. During system operation, please regularly check whether all
fans are operating normally and there is air blowing out from inside.

II. Battery Maintenance

The internal battery of iTrust series UPS is sealed, lead-acid,

maintenance-free battery. The battery life depends on the ambient
temperature, charge and discharge times. High ambient
temperature and deep discharge will shorten battery life.

To ensure battery life, the battery should be maintained regularly:

„ Keep the ambient temperature between 15 and 25 .

„ To prevent small current discharge, continuous battery

discharge time exceeding 24 hours is strictly prohibited.

„ When the UPS hasn’t been used for a long time, and the battery
hasn’t been charged for 3 months at specified ambient
temperature, or 2 months at high ambient temperature, please
charge it for at least 12 hours.

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40 Chapter 4 Maintenance

„ As to external battery of long backup time UPS, the wiring

terminals of the external battery must be checked regularly and,
when necessary, should be cleaned.

If the battery backup time is found greatly shortened, or when the

UPS LCD displays “BATTERY FAIL”, please contact the distributor
to confirm whether the battery needs to be replaced. Before
replacement, please make sure that the specifications of the new
battery are correct.

Notice

1. Never short-circuit the battery terminals, which will result in fire.

2. Never open the battery, as the electrolyte is harmful to human
body. In the event of inadvertent contact of electrolyte, immediately
rinse it off and go to hospital for a check.

III. Keeping Air Vent Unblocked

1. Regularly clean the system, especially the air inlet and air outlet.
Make sure the air flows freely inside the chassis. Use dust collector
for cleaning when necessary.

2. Check the air vents on the front, rear, and side panels, make sure
they are not blocked.

IV. UPS State Check

1. Check whether the UPS is faulty: is the fault indicator shining? Is

fault alarm being given?

2. Is the UPS operating in Bypass mode: in normal case, the UPS

operates in Normal mode; if it is operating in Bypass mode, please

E1-20010916-C-1.0
 Chapter 4 Maintenance 41

find out the reason, for instance: operator intervention, overload,

internal fault, etc.

3. Is the battery discharging: when the AC mains is normal, the

battery shouldn’t discharge; if the UPS is operating in Battery mode,
please find out the reason, for instance: mains failure, battery test,
operator intervention, etc.

V. Function Inspection

It is recommended to inspect the UPS functions once half year.

1. Press the OFF button, check whether the buzzer, LED indications
and LCD display are normal (see Section 3.1 Operation Mode).
Please do this after confirming that the AC mains is normal and data
backup has been done.

2. Press the ON/SILENCE button, check again whether the LED

indications and LCD display are normal and the UPS transfers to
Normal mode.

3. When the inverter is in Normal mode (the inverter indicator

shines), press and hold the ON/SILENCE button for 4 seconds to
start battery test. Should any battery problem be found, immediately
find out the problem and solve it.

E1-20010916-C-1.0
 Chapter 5 Troubleshooting 43

Chapter 5 Troubleshooting

In the event of UPS fault, please check it and remove the fault in the
first instance following the methods described in the table below. If
the fault still exists, please contact the distributor, we’ll help you out
of trouble in the shortest time.

Serial
Alarm or Condition Possible Cause Action
No.

No panel display and

A. AC mains hasn’t been Use voltmeter to check
system self-test
introduced into the whether the input mains
1 when the mains
system; voltage is within
switch is in the ON
B. Input undervoltage. tolerances.
position.

The AC mains is A. The input switch is

A. Turn on the input
normal, but the turned off;
switch;
mains indicator does B. The input power line
2 B. Make sure that the
not shine and the is not properly
input power line is
UPS operates in connected;
properly connected;
Battery mode.

No alarm is given, Make sure that the

The output power line is
3 but there is no output power line is
not properly connected.
voltage output. properly connected.

A. Pressing and holding

the ON button for more
After pressing the A. The button holding
than 1 second;
4 ON button, the UPS time is too short;
B. Turn on the UPS
does not start up. B. overload.
again after
disconnecting all loads.

If the UPS is operating in

The mains indicator The mains voltage is Battery mode, please
5
flashes. outside tolerances. note the battery backup
time.

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44 Chapter 5 Troubleshooting

Serial
Alarm or Condition Possible Cause Action
No.

The buzzer beeps

every 0.5 second,
Disconnect some loads
6 and the LCD Overload.
from the UPS.
displays
“OVERLOAD”

A. The external battery A. Check whether the

switch is turned off, or its external battery switch is
The fault indicator lead is not properly turned on and its lead is
shines and the LCD connected; properly connected;
7 B. Check whether the
displays “BATTERY B. Battery reverse
battery is reversely
FAIL”. connection; connected;
C. Battery damaged; C. Contact the distributor
for battery replacement;

The fault indicator Contact the distributor

shines, and the LCD for charger
8 Charger fault
displays “CHARGER replacement/maintenanc
FAIL”. e.

A. Allow the battery to

A. The battery is not fully
charged;
The UPS has
9 B. The battery is not able
reduced battery time.
to hold a full charge due
to age.
charge for more than 8
hours when the AC
mains is normal, and
then re-test the
discharge time;
B. The battery needs
replacement, please
contact the distributor.

E1-20010916-C-1.0
 Chapter 5 Troubleshooting 45

Serial
Alarm or Condition Possible Cause Action
No.

A. Check whether there

is air blowing out from
inside.
The buzzer beeps,
B. Remove the
the fault indicator
substances blocking the
10 shines, and the LCD Internal overtemperature
vent, or widen the
displays “TEMP
distance from the wall;
OVER”
C. Wait for 10 minutes
until the UPS cools
down, then restart it.

The buzzer beeps,

Restart the UPS after
the fault indicator
confirming that load
11 shines, and the LCD UPS output short-circuit.
short-circuit does not
displays “OUTPUT
exist.
SHORT”

The buzzer beeps,

the fault indicator
shines, and the LCD
displays The UPS needs
12 “RECTIFIER FAIL”, UPS internal fault maintenance, please
“INVERTER FAIL”, contact the distributor.
“AUX SUPPLY
FAIL”, or “OUTPUT
FAIL”.

Turn off the UPS and cut

Abnormal noise or
off the power input
13 smell inside the UPS internal fault
immediately, contact the
UPS.
distributor for help.

When reporting UPS fault to our company or the distributor, please

inform the machine model and machine No. (the bar code on the
rear panel of the UPS).

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 Chapter 6 Service and Support 47

Chapter 6 Service and Support

Emerson Network Power Co., Ltd. provides customer with

satisfactory technical support. To obtain support, please contact the
distributor in the first instance. When failing to reach the distributor,
please contact your local technical support center or the company
headquarters:

1. User can obtain service through dialing our free toll telephone.

Free toll 800-8302118

2. Web site technical service

User can seek technical support by visiting our technical support

web site.

Technical support web site of Emerson Network Power Co., Ltd.:

http://www.avansys.com

To facilitate user, we also have special UPS service mailboxes:

hwdy@huawei.com

upsserver@huawei.com

3. We provide 3 years of free service for our 6kVA UPS (including

the internal battery), and 1 year of free service for our 10kVA UPS
(including the internal battery), provided that they are used properly.

The above warranty shall not apply in the following circumstances:

„ The battery is provided by user;
„ Damage resulting from operation not in accordance with the
user manual;
„ Damage as a result of fire, flood, etc.;
„ Damage caused by transport, move or neglect after purchase;

E1-20010916-C-1.0
48 Chapter 6 Service and Support

„ Damage caused by power supply not in accordance with

relevant electrical regulations or operation in ambient
environment not in compliance with requirements;
For detailed information on warranty, please see the warranty items.
4. Different levels of customized service packages are available with
reasonable charge, including responsive, preventive maintenance,
warranty period extension, etc. For detailed information, please
contact the distributor or the local technical support center.

E1-20010916-C-1.0
 Appendix 1 Communication Port 49

Appendix 1 Communication Port

RS-232 Communication Mode

Port description male)

NC 1
6 NC
RXD 2
7 NC
TXD 3
8 NC
NC 4
9 NC
GND 5

Pin 2: receiving terminal;

Pin 3: transmitting terminal;
Pin 5: common;
Other pins: unconnected.

Connection relationship between RS-232 port of computer and

RS-232 port of UPS

Computer --------------------- UPS

RDX pin 2 <------------------- TX pin 3
TDX pin 3 --------------------> RX pin 2
GND pin 5 --------------------- GND pin 5

RS-232 communication mode provides the following functions:

„ Monitor the current power supply state of UPS;

„ Monitor the current alarm information of UPS;
„ Monitor the current running parameters of UPS;
„ Time the ON/OFF control of the UPS, and set system
parameters.

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50 Appendix 1 Communication Port

RS-232 communication data format

Baud rate ---------- 4800bps

Byte length ---------- 8bit
Stop bit ---------- 1bit
Parity check ---------- none

Potential-free Contact Communication Mode

Port description

NC 1
6 OFF
MAIN FAILURE 2
7 GND
NC 3
8 NC
GND 4
9 NC
BATTERY LOW 5

Pin 2: this pin turns from OPEN to CLOSE in the event of mains failure, its
normal state is OPEN;
Pin 5: this pin turns from OPEN to CLOSE in the event of battery low voltage,
its normal state is OPEN;
Pin 6: when applying +5V voltage for more than 1 second, the UPS is turned off;
Pin 4: signal ground;
Pin 7: signal ground;
Other pins: unconnected.

Potential-free contact communication mode provides the following

functions:

„ Provide mains fault information in the event of mains failure;

„ Provide battery low voltage information when the battery
discharge is about to terminate;
„ Provide OFF control of UPS

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 Appendix 2 Grounding & Lightning Protection 51

Appendix 2 Grounding & Lightning Protection

The grounding and lightning protection of low voltage power supply

system is a systematic engineering, of which the grounding and
lightning protection of UPS is only a part. According to relevant
international, domestic and industry standards, lightning protection
measures should be taken at the primary and secondary sides of
the AC power transformer before the power line is introduced into
the UPS machine room, and there are stringent requirements on the
length and grounding mode of the low voltage power cable
introduced into the UPS machine room, on the lightning protection,
shielding, and lightning protection ground cable of the UPS machine
room.

To ensure human safety, the UPS must be reliably grounded prior to

use, i.e., the UPS protective ground (the metal case of the UPS)
must be reliably connected to the ground bar in the machine room
by connecting the input ground line terminal on the UPS terminal
block to the machine room ground bar. In addition, the mains
frequency ground resistance of the machine room ground bar
should be in compliance with relevant standards, normally less than
5 ohms. To ensure that the ground cable inside the UPS is reliably
and safely connected, the iTrust UPS had undergone stringent
internal ground resistance test at factory before despatch.

The iTrust UPS provides perfect lightning protection. All lightning

protection elements are made by world known manufacturer or
military standard products, and the SPD (surge protection device) is
designed and installed in strict accordance with the IEC standard.
After other lightning protection actions of low voltage power supply
system stated above are taken in compliance with requirements, the

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52 Appendix 2 Grounding & Lightning Protection

harm that the lightning strike may do to the UPS machine room is
minimized.

Classified by the different throughput capacity and installation place,

usually the UPS system has no more than 2 levels of lightning
protection. The first level lightning protection adopts C-class SPD (or
-class) with a max throughput capacity of 40kA, waveform 8/20 s,
installed between the UPS and the AC distributor; the second level
lightning protection adopts D-class SPD (or -class) with a max
throughput capacity of 8kA, waveform 8/20 s, installed inside the
UPS. Standard D-class SPD is installed inside the iTrust UPS, and
the SPD24SZ C-class SPD produced by Emerson Network Power is
recommended. User may decide whether to select C-class SPD
according to the actual situation of the machine room. Whichever
brand C-class SPD is selected, the connection method shown in
the following figure must be adopted between the C-class SPD and
the UPS, i.e., the protective ground (the UPS metal case) and the
C-class lightning protection ground of the UPS share the same
ground, and are then connected to the ground bar in the machine
room.

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 Appendix 2 Grounding & Lightning Protection 53

User
UPS
Protective
ground

Ground
bar

wiring
diagram

1. Fixation hole 2. Air breaker 3. Integrated lightning protection element

4. Ground copper bar C-class lightning protection ground
Connection of SPD24SZ SPD

Notes:

1. It is recommended to use copper core cable with sectional area

between 6 25mm² as the live line (L) and neutral line (N) of the
SPD24SZ SPD, and copper core cable with sectional area 10mm²
(minimally 6mm²) as the protective ground cable (PE line). For
detailed installation, please refer to relevant specifications by
Emerson Network Power .

2. According to test result, the length of the connection cable

between the C-class SPD box and the UPS is required to be within
5 10m, and it must be ensured that this cable will not suffer
lightning strike. Too short cable length will affect the lightning
protection effect.

3. In applications with high lightning strike hazard, it is

recommended to install B-class (or -class SPD at 12m or even

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54 Appendix 2 Grounding & Lightning Protection

further before the C-class SPD. Users may buy and install the
B-class SPD by themselves under the technical guidance of
Emerson Network Power.

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 Appendix 3 Technical Specifications 55

Appendix 3 Technical Specifications

UH11-0060 UH11-0100
Model
UH11-0060L UH11-0100L

Rated voltage 220Vac

160-276Vac, full load; 176-276Vac, full load;

120-160Vac, linear 120-176Vac, linear derating
Voltage range
Input derating in loading; in loading;
120Vac, half load. 120Vac, half load.

Frequency 50Hz±5Hz

Power factor ≥ 0.99

Power rating 6kVA/4.2kW 10kVA/7kW

Voltage 220Vac±2%

In Normal mode: synchronizes the bypass frequency

when the bypass frequency is within 50Hz 10%; is
Frequency 50Hz 0.2% when the bypass frequency is outside
tolerances.
In Battery mode: is 50Hz 0.2%

Frequency
synchronization ≤1Hz/S
speed

Power factor 0.7

Output
Crest factor 3:1

Voltage harmonic
≤4%(linear load), ≤5% (nonlinear load)
distortion

Dynamic
5% at 100% load step change (resistive load)
response

Transient
≤60mS
recovery time

Overload capacity 105~125% rated load, 5min; 125~150% rated load, 10s

Bypass voltage 120 ~253Vac

Efficiency 88% 89%

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56 Appendix 3 Technical Specifications

UH11-0060 UH11-0100
Model
UH11-0060L UH11-0100L

Type Sealed, lead-acid, maintenance-free battery 12V/7Ah

Internal cell
20 40
number

Rated voltage 240Vdc 240Vdc

Backup time at
Battery full load 6min 8min
(standard UPS)

Recharge time
8 hours to 90% rated capacity
(standard UPS)

Charge current
4A, expandable in parallel to 8A (external charger is
( long backup
needed when battery capacity ≥200Ah)
time UPS)

Normal
0
↔Battery
Transfer
time Inverter
0
↔Bypass

Audible noise (1m) ≤45dB ≤48dB

Display LCD

Safety CCEE GB4943-1995

Conduction, emission: EN50091-2 EN55022 Class A;

EMC Immunity: EN61000-4-2.3.4.6.8.11 Level III
EN61000-4-5 Level IV

IEC60664-1-IV, 6kV/3kA hybrid wave for

Surge protection
1.2/50µS+8/20µS

Protection class IP21

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 Appendix 3 Technical Specifications 57

UH11-0060 UH11-0100
Model
UH11-0060L UH11-0100L

Operating
0°C +40°C
temperature

Storage
–40°C +70°C( without battery ); –20°C +55°C ( with
Environ temperature battery)
mental
condition Relative 5% 95%, non-condensing
humidity

<1500m, derating in accordance with GB/T3859.2 when

Elevation
it is higher than 1500m

Size W H D (mm) 280 635 670 280 875 770

Standard UPS
100 190
(kg)
Weight
Long backup
53 85
time UPS (kg)

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58 Appendix 4 Optional Component

Appendix 4 Optional Component

Product Model Remark

SNMP adaptor UF-SNMP110

Network software UF-WIN100N

WEB/SNMP AGENT UF-SNMP110-WEB

UF-B0100-38 20 38Ah cells

Battery cubicle UF-B0100-65 20 65Ah cells

UF-B0100-100 20 100Ah cells

Max charge current 4A, for

Charger UH-BCH240/4 battery consisting of 20 12V
cells in series.

SPD SPD-24S Class-C SPD

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