1. Tell me about yourself.

I was born and raised in Mankato, Minn., and graduated this May from Minnesota
State University, Mankato with a major in communications. Interacting with people
and solving their problems is what motivates me. I’m always trying to fix things for
family and friends, much to their chagrin. That’s ultimately what drove me to my
past part-time positions in retail.
2. Why did you leave your last job?

I wanted to find something more challenging where I could perfect and

develop new skills.

3. Why do you want to work for our company?

During my research, I discovered that your company really values training and
ongoing learning for your employees, and as someone who loves to learn new things
and be challenged, this is important to me.
4. What are your strengths and weaknesses?

One of my greatest strengths is my ability to learn fast on the job and teach myself
different skillsets. And while I don’t have much experience in customer service, I
think my ability to learn will help me overcome that obstacle quickly.
5. What questions do you have for us?
 What would a typical day look like for me?
Response: I’ve been exposed to both structured and unstructured
work environments, so I feel like I can easily adapt to this kind of
work day.
 How many people would be on my team?
Response: I’ve been a part of both small and large teams, so this
seems like something that is right up my alley.
 What does your timeline for hiring someone look like?
Response: That sounds great. I’m available to start in two weeks.

6. What’s your idea of a call center?

To me, a customer service call center is the frontline of all customer interactions. It’s
the job of call center agents to listen and understand customer concerns while also
providing helpful information. At the end of the day, customer service call centers
need to create satisfied customers with every call.
7. Why do you want to work in a call center?

I’m excited to work in a fast-paced environment that will challenge me to use all of
my skills to solve problems and improve the customer experience. I love flexing my
communication skills and interacting with customers.
8. What is your idea of quality customer service?

My idea of quality customer service is being able to provide customers with friendly,
professional service that not only solves their problems or answers their questions,
but also leaves them feeling satisfied with the service they received.
9. How would you handle a call from an angry customer?

I think the first step is to stay calm and express to the customer that you understand
them. I think it’s also important to remember that it isn’t personal, and the best way
to de-escalate the situation is to work towards a solution.
10. Are you able to work with multiple phone lines?

While I haven’t worked in a call center previously, I have juggled customer service
while I was working in retail. Handling multiple customer returns each day involved
a lot of multitasking with our inventory system, communicating with the customer,
and accessing our POS system.