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Microsoft .NET Framework 4.5 with NICE Perform 3.2/3.5 and NICE Interaction Management 4.1

Microsoft .NET Framework 4.5 with NICE Perform 3.2/3.5

and NICE Interaction Management 4.1

NOTE:
The information in this section is relevant when using ASP.NET. For example you will
have a URL with an .aspx exention as shown in the following example:
http://<server
name>/NiceApplications/Desktop/webpage/DeskTopWebForm.aspx
For .Net4.0 support and up using NICE Interaction Management 4.1.46, please see
Microsoft .NET Framework 4.0 and up with NICE Interaction Management 4.1.46
and Later on page 159

Microsoft .NET Framework version 4.5 has been tested and approved for use with NICE Perform 3.2/ 3.5,
and with NICE Interaction Management 4.1.
Installing Microsoft .NET 4.5 on machines may cause a problem with the login procedure to NICE
Perform/NICE Interaction Management. The following error message may appear during the initialization
phase.
Figure 6-14: Error Message During Initialization Phase of NICE Perform/NICE Interaction Management

To fix this problem, the EnableIEHosting value of the registry subkey

HKLM/SOFTWARE/MICROSOFT/.NETFramework must be set to 1. For more details please read the
Microsoft article Application Compatibility in the .NET Framework 4.5.

To work around the problem:

1. Click Start>Search, and in the search field, type Regedit.

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Microsoft .NET Framework 4.5 with NICE Perform 3.2/3.5 and NICE Interaction Management 4.1

Figure 6-15: Regedit Search Results

2. Right-click the Regedit icon and select Run as Administrator from the menu.
3. Enter the correct user credentials for working with registries.
4. Follow the link mentioned above to find the required registry folder.
NOTE: The registry path is different for 32-bit and 64-bit Windows operating systems:
32-bit: HKLM\SOFTWARE\MICROSOFT\.NETFramework
64-bit: HKLM\SOFTWARE\Wow6432Node\Microsoft\.NETFramework
5. Right-click in the registry folder and select New>DWORD (32-bit) Value to create a new DWORD
value key.
Figure 6-16: Creating a New DWORD Value Key in the .NET Framework Registry

6. Rename the new key as follows: EnableIEHosting

Figure 6-17: New EnableIEHosting DWORD

7. Right-click the EnableIEHosting key and select Modify from the menu.

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Microsoft .NET Framework 4.5 with NICE Perform 3.2/3.5 and NICE Interaction Management 4.1

Figure 6-18: Modify New EnableIEHosting DWORD

8. In the Edit DWORD (32-bit) Value window that appears, type 1 in the Value data field and click OK.
Figure 6-19: DWORD Value

NOTE: If this procedure must be performed on multiple client/server machines, use the
SCCM/SMS package that contains the registry file to create the EnableIEHosting registry subkey.

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