Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
BAB015N
JUNE 2013
team. A “perfect pitch” comprises two elements: (1) the content—aspects of the problem being
Copyright encoded A76HM-JUJ9K-PJMN9I
solved, the solution, the value proposition, the business model, and the resources required; (2)
Order reference F344589
the communication—the delivery of the message in terms of voice, body language, appearance,
and eye contact. Both the content and the communication are essential to a “perfect pitch.” This
note outlines the steps entrepreneurs can follow to develop a perfect pitch: the feasibility
analysis, preparation for approaching investors, planning, the content, communication, and
follow up.
1 Candida Brush, Linda Edelman, and Tatiana Manolova. “Ready for Funding? Entrepreneurial Ventures and the
Pursuit of Angel Financing,” Venture Capital Journal 14, nos. 2–3 (2012): 111–29.
2 Donna Kelley, “Conducting an Early-Stage Feasibility Analysis for an Entrepreneurial Opportunity,” BAB714N
This Note was prepared by Angelo Santinelli, Adjunct Lecturer, and Candida Brush, Professor, Division Chair, both in
the Entrepreneurship division at Babson College, as a basis for class discussion rather than to illustrate either
effective or ineffective handling of an administrative situation. It is not intended to serve as an endorsement, sources
of primary data or illustration of effective or ineffective management.
Copyright ©2013 Babson College and licensed for publication to ecch. All rights reserved. No part of this
publication can be reproduced, stored or transmitted in any form or by any means without prior written
permission of Babson College.
Distributed by The Case Centre North America Rest of the world
www.thecasecentre.org t +1 781 239 5884 t +44 (0)1234 750903
case centre All rights reserved f +1 781 239 5885
e info.usa@thecasecentre.org
f +44 (0)1234 751125
e info@thecasecentre.org
BAB015N
June 2013
Designing and Delivering the Perfect Pitch
The feasibility analysis should answer several key questions in four major areas of investigation:
1. Product/Solution Fit
a. Does the solution solve a large and important problem?
b. Is the target customer able and willing to pay?
2. Product/Market Fit
a. Is there a large and growing market?
b. Can the market be reached efficiently?
3. Product/Industry and Competitive Fit
a. Is there significant competitive differentiation?
b. Are there large and entrenched players?
c. Are there barriers to entry/exit?
viable opportunity. Entrepreneurs often believe that they have a great idea and want to execute
Copyright encoded A76HM-JUJ9K-PJMN9I
quickly. The desire to execute rather than examine the feasibility of the opportunity can cause
Order reference F344589
the entrepreneur to both ignore negative signals and to omit the critical thinking necessary to
avoid wasting time, their most critical asset.3 Essentially, the entrepreneur must consider three
things: (1) feasibility—can it be made? (2) desirability—does the target audience want it? and (3)
viability—is it financially worth pursuing? A feasibility analysis requires you to talk to
customers, suppliers, and experts, and to collect data, both primary and secondary, that
validates the idea’s feasibility. Entrepreneurs who write a business plan without spending
sufficient time evaluating feasibility almost never succeed. A solid feasibility analysis will
document a problem to be solved that has a feasible and quantifiable market size, and it will
suggest a viable solution that is novel, hard to copy, but can be economically produced.
While the steps in the feasibility process appear to be sequential, the process is highly iterative,
with the goal of reducing uncertainty for both the entrepreneur and resource providers, and it
serves to help you gain knowledge of the problem and solution, as well as confidence in the
opportunity. Each iteration of the process will undoubtedly expose new questions and new
information that contributes to the entrepreneur’s ability to shape the opportunity, while
amassing knowledge that will help reduce perceived risk when presenting the idea to investors.
Feasibility analysis involves a good deal of primary and secondary research. You should
especially not ignore the value of primary research. Investors usually respond favorably to
potential customer feedback and often challenge research performed by third parties. Though
useful in gaining preliminary knowledge of a market space, secondary data is oftentimes
outmoded and can signal a lack of intellectual curiosity and depth on the part of the
entrepreneur. Customer validation is one of the first steps in any investor’s due diligence
3Donna Kelley, “Conducting an Early-Stage Feasibility Analysis for an Entrepreneurial Opportunity,” BAB714N
(Babson College, 2013)
2
BAB015N
June 2013
Designing and Delivering the Perfect Pitch
process, so it’s better to accelerate the process for them by speaking to potential customers early
and often. If you really want to capture an investor’s attention, present a valid purchase order
for your product idea.
Approaching Investors
Approaching investors requires a thoughtful plan and approach. Not all investors are the same,
in that some seek to invest different amounts, others seek to invest in different technologies,
while others have different outcome expectations. Taking care to understand approaches to
meeting investors, the different types, and their needs is important to successful investment.
Understand that not all investors are equal. A careful review of an investor’s website should
easily reveal information about the individual’s portfolio of investments, investment stage and
size, as well as geographic and industry focus. If you are focusing on an angel group, most angel
groups also have websites indicating the target industry segments, as well as stage of investment
preferred. The same is true for corporate venture capitalists and institutional venture capitalists.
You should use existing networks of entrepreneurs to understand more about the personalities,
politics, and processes of various investors.
Investors may differentiate themselves based upon stage or size of investment. For instance,
most angels and some venture capital funds will focus primarily on seed- and early-stage
projects. Their investment size may range from several thousand to several million dollars.
Other investors may focus primarily on later-stage investments where the range of investment
may be in the millions or tens of millions of dollars, but some of the start-up risk may have
already been mitigated, making the valuations larger. You should understand the stage and
typical size of investment before approaching an investor.
Geographic and industry segment focus is yet another way that firms may differ. Seed- and
early-stage investors will usually have a narrow geographic focus, preferring to invest within a
short drive of their office. This is done less for convenience and more to address the hands-on
nature of seed- and early-stage investments, where an investor’s network plays a major role in
team development. Last, investors may choose to focus somewhat narrowly on specific industry
segments, such as software or telecommunications infrastructure. This may be driven by macro
forces in the industry or the background and expertise of the investors in a particular firm.
All investors have a reputation and investment process all their own. Speaking with other
entrepreneurs who have done business with the investor will reveal important data about the
3
BAB015N
June 2013
Designing and Delivering the Perfect Pitch
personalities within the firm and the investment process. You should understand how
investment decisions are made and who influences the decision. You should also understand the
investment process and where your project is within the process or deal funnel.
Once again, you should do your own due diligence to understand thoroughly the investors you
are considering prior to approaching them. This will save you time and minimize the risk of
appearing disorganized in your approach to finding the right partner.
Source: VSS Project Angel Investors: a joint HBS/MIT study on Angel Investors; definitions taken from
Pratt’s Venture Capital Guide ©1999 MIT Entrepreneurship Center
4
BAB015N
June 2013
Designing and Delivering the Perfect Pitch
Prior to meeting with an investor, most require the submission of a “pitch deck,” executive
summary, and financial statements. If you are applying to an angel group, this will usually be to
an online website where members of the angel group will review the documents and rate it. Your
application may possibly be “desk rejected” at this point, if the reviewers believe that the
business is too early for funding, or does not fit the strategic focus of the group. In other cases,
an application may be desk rejected because it is not appropriate for equity funding, but rather
more appropriate for grant funding, debt financing, or family and friends. When you are invited
to attend a pitch meeting, you will need to think about both the “content” and the
“communication” aspects of the pitch.
The Content
The executive summary is essentially your value proposition. The value proposition is the
foundation of any new business idea and must be carefully thought through and
Order reference F344589
prepared. It must answer five critical questions: What is it? Who is it for? Why do they
need it? How does it work? What makes it unique? The question of uniqueness is often
poorly described. You should apply a few simple rules when considering what makes
your product or service unique: Can it be easily copied or purchased? Does the
uniqueness resonate with the target customer and alleviate their pain? Can you
substantiate the benefits delivered by the product or service?4 You should also note the
extent to which you have achieved milestones, such as prototyping, beta testing, or
customer sales. Note that a value proposition is not a tag line or mission statement. This
is your opportunity to set the hook that makes your audience anxious to learn more
about the product, market, and business model.
x Team: Though we recommend that you begin by having each key member attending the
meeting do a 90-second personal Rocket Pitch, it is also important to summarize on a
slide the backgrounds on the team. In many instances, the entire core team will not be
present at an investor presentation; therefore, fully documenting their positions and
backgrounds is useful. Demonstrating that you can recruit a high-caliber team is the
most effective way to reduce perceived risk. The extent to which you can quantify the
experience of the team, and directly relate the team’s experience to this venture is very
important. You need to provide an answer to the question, “why is this team uniquely
qualified to run this venture?”
Small photos of the core members are useful in allowing the investor to recall each
individual. As stated previously, investors are hoping to make easy connections between
your team and their network; therefore, provide details with regard to education,
employers, positions, roles and responsibilities, and accomplishments.
4 James
C. Anderson, James A. Narus, and Wouter van Rossum, “Customer Value Propositions in Business Markets,”
Harvard Business Review 84, no. 3 (March 2006): 90–99.
5
BAB015N
June 2013
Designing and Delivering the Perfect Pitch
x Market Opportunity: Begin by describing the market problem or pain that customers
experience currently or in the future. Communicate the size and importance of the
problem, using numbers to quantify. Sometimes a story to illustrate or describe the
problem can be useful. Provide information on the market size and growth for each
market segment and identify your entry point into the market and how market
penetration might evolve over time. A well thought through market analysis, where the
assumptions are based upon objective data and clearly documented, goes a long way to
convince investors that you have studied the market in detail and understand the forces
that will drive growth and demand for your offering. Merely showing an analysis
performed by a third party without knowledge of the underlying assumptions used to
develop the market analysis is a mediocre substitute for your own critical analysis. If you
at this stage. Investors will want to understand the degree of difficulty in developing your
Copyright encoded A76HM-JUJ9K-PJMN9I
solution, the timeline, and the risks introduced by new technology or other key
Order reference F344589
resources. They will also want to understand how thoroughly and efficiently your
solution alleviates the customer pain and what other alternatives the customer might
have to what you are offering. If your product is highly technical, avoid using
complicated terminology and try to communicate the essence of the product in simpler
terms.
x Substantiation and Benefits: Nothing makes a statement about the value of a new
idea like a purchase order. Many a great company has been built by selling an idea prior
to the actual development of the product. If customers are willing to provide you with a
provisional purchase order, this validates immediate need and willingness to pay.
Producing a purchase order is not always an option; however, several other means exist
to substantiate need and demonstrate potential benefits of your product or service.
Investors want to know that you have spoken to many potential customers to validate
your idea. Surveys, focus groups, interview results, or case studies are all ways to show
the completeness of your analysis of the feasibility of your idea. Spreadsheets,
calculators, or other quantitative tools are helpful, but avoid excessive details in favor of
a clear articulation of your assumptions and results. Summarize your findings and make
the detailed analysis available in the appendices.
6
BAB015N
June 2013
Designing and Delivering the Perfect Pitch
x Business Model: The business model should describe channels, necessary resources
and capabilities, partnerships, key metrics for business success, and cost and revenue
drivers and streams.
Reasonable estimates of timing and scaling of headcount reveals whether or not the team
Copyright encoded A76HM-JUJ9K-PJMN9I
has proper expectations and experience in delivering a product and building a company.
Order reference F344589
x Financials: The initial meeting requires a high-level projection of cash flow. However,
we recommend that any entrepreneur carefully construct a complete set of pro forma
financial statements (Income Statement, Balance Sheet, Cash Flow). You should clearly
document all key assumptions, and the statements should be interconnected, making
scenario analysis simple to perform should assumptions be challenged or changed. Be
able to answer questions and justify your assumptions.
Preparing a book that includes the assumptions and at least three scenarios (optimistic,
likely, pessimistic) of your pro forma statements will demonstrate to investors a
thorough understanding of risks and contingencies.
x The Ask: Last, is the call to action, or what you would like the investor to consider or do
after you complete the pitch. End the presentation by coming full circle by summarizing
the opportunity in similar fashion to the executive summary and asking for the specific
amount of funds required to achieve the first set of milestones. Remember that in most
cases the market will determine the valuation and investors will negotiate terms. We do
not recommend that you specify terms or discuss your valuation expectations at this
point in the relationship. It rarely pays to negotiate with oneself.
The content recommended above is one way to construct an investor pitch, although you will
find that much of what we covered will be required information by any investor. You should
understand prior to meeting with an investor how they evaluate new projects, and you should
tailor your presentation to address their needs.
7
BAB015N
June 2013
Designing and Delivering the Perfect Pitch
The Communication
Research shows that people make up their minds in less than 90 seconds as to whether they
want to know more about an idea.5 It often takes from 7 to 20 seconds to create a first
impression, and nearly 93% of a first impression is based on non-verbal communication (sitting,
standing, eye contact, body language, tone of voice, and physical aspects such as clothing).6
Investors can be put off very quickly when entrepreneurs speak too fast or too softly, lack
enthusiasm, read slides, avoid eye contact, rely on technical jargon, or gesture excessively. The
reality is that entrepreneurs who manage impressions and convey confidence and social
adaptability are more likely to be persuasive.7
This means that you have to establish a positive impression about your business very quickly. In
fact, you can improve your chances of creating a positive first impression by your tone of voice,
pitch carefully, remember that many factors can influence the investor’s ability to understand
Copyright encoded A76HM-JUJ9K-PJMN9I
your message. We all listen differently—some with our head, others with our heart, and others
Order reference F344589
with our gut.8 This means that some listeners will be attracted to the analytics and facts in your
presentation, while others will be listening to the “story” and emotional aspects, while still
others will be making instinctive judgments and assumptions about whether the investment is
right for them based on other factors such as their portfolio or their own coaching talents.
Further, much can interfere with the communication of the message—for instance, the time of
day, whether people are hungry or tired, the acoustics in the room, and what people have on
their minds. To be successful, your preparation should include the following:
x Inquire about the set-up of the room, lay out, and technology support.
x Determine the number of people in the audience, and do your homework on
these individuals to the extent possible.
x Bring hard copies of your presentation.
x If relevant, bring a prototype.
x Determine roles for each team member.
x Anticipate questions and have answers to these prepared.
x Use the minutes before the presentation to observe the audience.
5 Manuela N. Hoehn-Weiss, Candida G. Brush, and Robert A. Baron, “Putting Your Best Foot Forward?: Assessments
of Entrepreneurial Social Competence from Two Perspectives,” The Journal of Private Equity 7, no. 4 (2004): 17–26.
6 Jon Yenesel, “Statistics Show How to Make a Lasting First Impression,” Planet Mortgage web site,
http://realestatemarbles.com/jonyenesel/2011/04/27/statistics-show-how-to-make-a-lasting-first-impression,
accessed April 2011.
7 Manuela N. Hoehn-Weiss, Candida G. Brush, and Robert A. Baron, “Putting Your Best Foot Forward?: Assessments
of Entrepreneurial Social Competence from Two Perspectives,” The Journal of Private Equity 7, no. 4 (2004): 17–26.
8 David Dotlitch, Peter Cairo, and Stephen Rhinesmith, Head, Heart, and Guts: How the World’s Best Companies
8
BAB015N
June 2013
Designing and Delivering the Perfect Pitch
The Hook
Your pitch should begin with a one-minute statement of who you are, your business name, and a
“hook” to motivate the audience to want to know more. Among the variety of attention-getting
hooks are a quick story, a dilemma, a poll, or a startling fact. For example, you might say:
My name is Martha Jones, and I am the founder and CEO of Museum Online. How
many of you like to buy novel one-of-a-kind gifts for your friends and loved ones, but
have limited time to search for these items? I’m here to tell you about Museum Online, a
website where you can shop from Museum Stores around the world, finding the perfect
one-of-a-kind gift.
Your hook should be short, concise and related to the purpose of your business venture, the
value proposition, or the problem you are solving. It is designed to engage the audience and get
x Voice: during your practice sessions, ask a friend or colleague to comment on whether
Educational material supplied by The Case Centre
Copyright encoded A76HM-JUJ9K-PJMN9I
you are pacing the presentation too fast or two slow. Practice pausing between slides,
and make sure that your voice projects and that you are not speaking too fast. The tone
Order reference F344589
x Eyes: you should make eye contact with the audience. Do not read your notes or read
your slides.
x Position: ideally you will be able to advance your slides remotely, which will allow you
to stand in the front engaging the audience from a standing position. Try not to move
around too much.
x Things: if you have a prototype or product to demonstrate, pick the appropriate time to
show it.
The Slides
Your slides should be simple and clear. Keep words to a minimum, avoid animations, and make
no more than two points per slide. Use a consistent color scheme and font. Do not put in
detailed financial charts; instead, use summaries of numbers or graphs. Avoid cute pictures,
sounds, and flying graphics.
The first slide should include your name, company name, and logo. Assume that each slide will
take about two minutes to present, so from 10 to15 slides would be appropriate for a 20-minute
presentation. Do not try to cover everything. Deliver the summary slide within three minutes or
9
BAB015N
June 2013
Designing and Delivering the Perfect Pitch
less. Do not read your slides. Instead, consider two or three main points that you want the slide
to convey and focus on delivering those points. The ability to communicate the idea and its value
in about three minutes is an essential tool of the skilled entrepreneur.9
Following are some tips to help you produce a compelling story that addresses the concerns of
your investor audience.
Order reference F344589
x People: Does the core team have the skills and knowledge to build a company that can
deliver the product and maximize the opportunity?
x Risk/Return: Are the risks understood and manageable and is the financial reward
worth the risk?
Each key member of the team should practice and be able to do a personal Rocket Pitch that
takes no more than 90 seconds and covers education, former employers, roles and
responsibilities, and relevant accomplishments. Be careful not to use up too much of the allotted
meeting time or you run the risk of losing all or some of the participants in the meeting to other
scheduled engagements.
Finally, practice your presentation in a realistic setting. Entrepreneurs who have been through
the fund-raising process can be a good audience. Anticipate ahead of time the type of questions
that you will be asked and be prepared to answer them and provide supporting materials from
your appendices. Also be prepared to have the flow of your presentation interrupted several
times. Be flexible and answer the investors’ questions; then return to the presentation rather
than asking them to be patient. Designate someone on your team to take notes of questions,
reactions, and suggestions and review them after the meeting. Use what you learn to revise and
improve your presentation.
Finally, be passionate and genuinely excited about your idea, but avoid gimmicks. If you have
done a good job of answering the investors’ questions, there is a good chance of a second
meeting. Ask for some immediate feedback. Remember that time is not your friend and a quick
NO is often better than a prolonged MAYBE.
11