To Whom It May Concern him

The combination of sales results achieved these years, always exceeding the marked targets,
intertwined with my specialization in Human Relations, Customer Service, Quality and
Standardization and the realization of my Lic. Hotel Management, Hospitality Marketing
Concentration, but with extensive knowledge Food and Beverages, make me an ideal candidate
for the position applied.

As sales coordinator, Banquets and Events Manager I developed new sales material, Creations
Menu, Control Costs and Quality and training for my sales team creating a close relationship
between the company and customers.

The food and beverage industry is a dynamic and growing industry and I am confident I can
contribute experience and ideas for your business is established, develop and reach a reputation
and dominant position in this market.

Sincerely,

Desiree Franco Amaro

Desiree E. Franco
2626 Millhopper Ave
Wesley Chapel, FL 33544
813-507-3756
francodesiree@hotmail.com

Profile Summary

• Experienced professional with a • Possess excellent interpersonal

successful journey in Hotel, business
development, and administration.
• Excel at interfacing with others at
all levels to ensure organizational goals
are attained.
and organizational skills.
• Excel within highly competitive
environments where leadership skills are
the keys to success.

 Hotel Employment,Hotel Platino, Santiago, Dominican Republic.

 Assistant Manager Customer Service Department (2009- 2014)

 Event Planning  • Answering customer
inquiries
 • Assisting the manager in writing  • Giving information and
reports. helping to solve problems
 • Writing online content  • Handling complaints and
 • Communicating with passing them on to a manager if
clients required
 Dominos`s Pizza, Santiago, Assistant Manager

 Make daily decisions that involve time  • Coach, teacher and

management, upholding product
quality, cleanliness, and all other
Company standards.
 • Build sales and maximizes
profits by effectively interviewing,
developing, and communicating
Company and Guest expectations
to the entire team.
motivates team to maintain high-
quality Guest service and safety.
 • Understands cost control
procedures, financial accounting,
inventory levels, and labor
management.

 
 Ferreteria La Buena Esperanza, Mao, Dominican Rep.

 Office Manager
 
 using a range of office software,
including email, spreadsheets and
databases;
 managing filing systems;
 depending on the organization, duties
of the role may extend to the
management of social media;
 developing and implementing new
administrative systems, such as
record management;
 recording office expenditure and
managing the budget;
 Education

 Student of Hotel Administration
 Pontificia Universidad Católica Madre
y Maestra, Santiago, Dominican
Republic. (2003)
 organizing the office layout and
maintaining supplies of stationery and
equipment;
 maintaining the condition of the office
and arranging for necessary repairs;
 writing reports for senior
management and delivering
presentations;
 responding to customer enquiries and
complaints;
 attending conferences and training


 High School Diploma
 St. Teresita High School, Mao,
Dominican Republic (2002)