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IMPACT OF TRAINING ON THE EFFECTIVENESS OF SECRETARIES IN

BANKING ENVIRONMENT

ABSTRACT
This research project titled impact of training on the
effectiveness of secretaries was carried out using First Bank Nigeria
Plc Challenge, Ibadan as a case study. Top executives and practicing
secretaries were used to gather information on the above topic.
Questionnaires and interview were the methodology adopted.
 It was discovered that training played a major impact on the
job performance of secretaries, but it was not in isolation as other
factors also contributed to the performance of secretaries.
It was been recommended to all students and secretaries
should make use of all the available training facilities at their disposal
meaningfully.
Conclusively, the impact of training on the job performance of
secretaries cannot be over emphasized.
CHAPTER ONE
1.1 BACKGROUND INFORMATION
Secretaries are not born but made, although there are people with
the potential of becoming good, effective trained and efficient
secretaries. Before anybody can be called a secretary, he or she must
have undergone certain trainings but the period of training varies
from time to time and depends on the level of operation.
In the words the degree of training will determine where the
secretary will work. Generally, it is however required, that a person
must undergo series of trainings before he/she can be called a
qualified secretary.
During the period of training, no matter how short or long it
takes, it is expected that all the skills and knowledge required of a
secretary to be able to discharge her duties effectively must have
been acquired.
Having acquired these, the end result is to be able to impact
these skills and knowledge into others or make the best use of them
in various places where such are needed.

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