Seven Guiding Principles of ITIL 4

ITIL 4 is a major overhaul to the entire framework and the biggest change since
ITIL v3 was published in 2007. ITIL 4 offers a more agile, flexible and customizable
version of ITIL that is updated for the modern workplace. ITIL 4 encourages less
siloes, more collaboration, communication across the entire business and integrating
Agile, DevOps, Lean, IT governance and leadership into ITSM strategies.

Start where you are

Think and work Keep it simple

holistically and practical

7 Guiding Principles
The guiding principles
provide a comprehensive
and holistic vision of how a
Focus on service/service-management Optimize and
value organization should manage automate
and execute its work. These
principles include:

Collaborate and Progess iteratively

promote visiblity with feedback

Source: https://www.cio.com/article/2439501/itil/infrastructure-it-infrastructure-library-itil-definition-and-solutions.html
Sarah White and Lynn Greiner, www.cio.com, 2019

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