FreePBX 101 v14 - IVR Design Diagram (scroll down)

Contact Crosstalk Solutions for the ​best pricing​ on VoIP equipment! We

specialize in Sangoma and Yealink phones, phone servers, and other
equipment. Check our web store or email us for pricing info!

PHONES PHONE SERVERS

FULL TURNKEY PBX PACKAGES

Design, configuration, documentation, testing, shipping, 30-days of support, and

number porting assistance all included.

https://CrosstalkSolutions.com
 PSTN

FreePBX 101 v14 ‐ IVR Design Direct Sales Line
818‐555‐1212

System Recording:  “Thank you for calling.  If 
CFC Open/Close you know your party’s extension, you may 
*280
dial it at any time.  Press 1 for Sales, press 2 
for Support, or press 3 for Accounting.  If you 
would like to speak to the receptionist, please 
Open press 0 or stay on the line.”

Time Conditions 0/timeout/invalid –  General VM 

Time Conditions IVR:  Welcome
Normal Business Hours Open Receptionist ring group Box
Holidays (allow extension dialing)
Closed M‐F 8am‐5pm x5000 x6000

Holiday

Closed 1 – Queue:  Sales No  Sales VM Box

x5050 Answer x6001

Announcement:  Closed

System Recording:  “Thank you for calling.  
Our office is now closed.  Our business hours  2 – Queue:  Support No Sales VM Box
are 8am until 5pm Monday through Friday.   x5051 Answer x6002
Please leave a message, and we will return 
your call during normal business hours.”
General VM 
Box
x6000 3 – Accounting
Bruce Banner x2001

https://CrosstalkSolutions.com