Gyanender Sharma

Mobile: +91-9313099956
E-Mail: gyansharma11@gmail.com
Q 64-A, Mohan Garden
Uttam Nagar
New Delhi. 59

OBJECTIVE

Challenging responsibility in the competitive Information Technology industry where I can apply my
Knowledge, skill and experience.

EXECUTIVE SYNOPSIS

 An astute professional having 9+ years of work experience in Unix System Administration and
Data Center Management with companies like HP, ITC Infotech & IBM.

 Project lead and coordination experience with mission-critical systems.

 Design/Implementation of policies/procedures for production system/cluster architecture.

 Ability to install, administer and maintain Unix servers and storage.

 Have good experience in systems administration and providing suitable solutions in given time
frame.

 Experience of leading and managing team of 30+ team members.

 Provided production support in an on-call rotation in a 24x7 environment.

 Mentoring of junior-level First-Tier support personnel

 Results oriented professional recognized for taking process initiatives and adapting to rapidly
changing environment and resolving mission critical issues to ensure success.

 Has an ability to efficiently communicate with the customer, analyze requirements and deliver
solutions in very tight schedules. Possesses strong analytical skills that allow quickly learning
and finding efficient solutions for the project’s success.

CERTIFICATIONS

 Red Hat Certified Engineer (RHCE) : Certificate number 805010880847070

 Microsoft Certified Professional (MCP) : On windows 2000 professional track.

 ITIL 2011 foundation

 EXPERIENCE SUMMARY

1. Organization: IBM India Pvt Ltd, Gurgaon. India

Designation: Technical Services Specialist

Year: Since Sep 2013

Project: Ameriprise Financial Inc. (USA).

Job Profile :

 UNIX Systems Administrator for a diversified US financial services company

 Remote support to Unix infrastructure including 1200+ servers distributed across multiple
datacenters.

 Design/Implementation of policies/procedures for production system/cluster architecture

 Installation and configuration of RHEL-5.x and 6.x servers as per customer requirement

 User Administration, System Administration & troubleshooting of OS related issues.

 Configuration, maintaining and upgrading VERITAS Cluster server.

 LVM creation, online resizing of file system.

 Configuration of NAS,SAN & Disk Multipath.

 Configuring ASM disks for Oracle database.

 Kernel tuning as per Oracle database requirement.

 Patching the Linux server by using satellite server and automated through TEM (Tivoli Endpoint
Manager).

 Implementation of User/Group rights & permissions.

 Using Service Now ticketing tool to create and resolve the issue and follow ITIL process.

 Using ILO/Console to connect and control remote HP/IBM hardware.

 Use special permission to protect the data and file.

 VERITAS Cluster Server ( VCS ) maintenance and troubleshooting.

 Ethernet Bonding.

 Updating the Patches , hotfixes and provide support on hardware firmware upgrade.

 Handle the escalation of hardware / software application and 24/7 On-Call support.
2. Organization: ITC Infotech India Ltd, Bangalore, India

Designation: Associate IT Consultant

Year: Feb 2012 – Sep 2013

Job Profile :

 24/7 Application Support & Server Monitoring : Supporting 400+ UNIX (Linux, AIX
and Solaris) servers. Which include server health (CPU, Memory & Disk Utilization) &
availability of servers using
OpManager v7.0 tool. Carry out initial investigation and provide L-2 support on the alerts
received.

 L2-L3 Technical Support : Provide technical support on linux related issues in the ‘Next
Desk’ ticketing system used by customer.

 Tivoli Work Load Manager support : Installing, configuring, administration and

monitoring of Tivoli Workload Manager.

 On Call Support : ‘OnCall’ support for issues reported by customer Helpdesk and the
application owners for the monitored servers.

 Code Rolls : The application development team at Insight releases various patches and
updates for the applications supporting the Insight business. These updates are required to
be rolled out on the production servers as schedule.

 Servers Patching : Time to time patching of linux servers.

 Backup Management : Scheduling backup using crontab and restoration of backup files
file in case of corrupt or removed.

 User And Groups Management : New user account addition assigning them proper
groups and necessary servers access.

 NIS And Samba User Accounts management: Creation and deletion of NIS and samba
user accounts.

 FTP and NFS (Automount ) : Implementation of FTP and NFS for file Sharing and using
automount for mounting user’s home directory.

 Raid and LVM : Configuration and monitoring of raid status and LVM.

 Sendmail and postfix : Implementation of mail server like sendmail and postfix.

 DHCP : Configuration and management of DHCP server.

 Apache and Samba: Installation and configuration of Samba and Apache servers.

 Scheduling Activity using cron : Scheduling activity like backups and logs sharing using
cron.

 Iptables and tcpwrapper : Implementation of iptables and tcpwrapper to enforce

limitation on network and programs.

 Database: Supporting systems running production databases like Postgresql.

  Documentation: Preparing monthly work status report and updating technology specific
documents.

3. Organization: Simtech Computronics Pvt Ltd, Noida, India

Designation: System Administrator ( Hp-LIC EDMS project)

Year: Apr 2009 to Feb 2012

Job Profile

 Resolving user’s day-to-day Application, Operating System and Hardware related issues.

 Maintaining Hp Proliant Servers and storages (MSA 1500 and MSA 20).

 Disk space monitoring.

 Logs monitoring.

 Taking Database and Application files backup.

 Scheduling activity using CRON.

 Restoration of database in case of unexpected system crash.

 RAID and LVM configuration and monitoring.

 NFS and NIS configuration.

 Installation & Configuration of Hp Dataprotector for backup.

4. Organization: CMS Computers Ltd, Mumbai, India

Designation: Customer Support Engineer

Year: Nov 2006 to Mar 2009

Job Profile

 Configuring and installation of Linux and Windows servers

 Providing tech support to various customers like LIC of India DO Agra & Aligarh.

 Users, Groups, disk and file system management.

 TRAININGS

 VMware vSphere 6.0

 Veritas Cluster Server 6.0
 Rhel 7 from Redhat Inc.

Educational Qualification

 Bachelor of Science from, Agra College Agra.

PERSONAL DETAILS

Date of Birth: 19-May-1980

Nationality: Indian
Sex: Male
Marital Status: Married
Language Proficiency: English, Hindi
Father Name: Satyadev Sharma

Permanent Address: 163/8/4 Parshuram Nagar

Rajeshwar Mandir Rajpur Chungi
Agra (UP).
282001

Passport details

Passport Number H8552728