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Between
YOU Broadband India Limited, a Company incorporated under the Companies Act, 1956
and having its Registered Office at Plot No. 54, Marol Co-operative Industrial Estate,
Makwana, Andheri (East), Mumbai – 400059 (hereinafter referred to as "The Company)",
which expression shall unless repugnant to the context or meaning thereof be deemed to
mean and include its successors and assigns thereof of the One Part:
And
__________________ (PAN No. __________________; GST No. ______________________), a company
registered under the Companies Act, 1956, and having its registered office at
__________________, represented herein by its ________ and Authorised Signatory Mr.
__________________, hereinafter referred to as “Channel Partner”, (which expression shall unless
repugnant to the subject or context shall mean and include its successors and permitted
assigns) OR
WHEREAS
The Company is engaged in the business of providing Internet Services in India which inter-
alia includes the provision of services such as Broadband Internet Access and other Value
Added Services ("the Services");
a) The Channel Partner is conducting his business in the Territory as mentioned
hereinafter in Annexure 1 (“Territory”) and represents to have necessary
infrastructure, facilities and expertise as well as considerable contacts and goodwill
in the Territory;
b) The Channel Partner has approached the Company for appointment to promote and
sell the aforesaid Services;
c) Relying upon the Channel Partner's representations, the Company intends to
appoint ____________________________ as a Channel Partner of the Company on an
exclusive basis for promotion and sale of Broadband Internet plans, on the terms
and conditions hereinafter appearing;
1. SCOPE OF SERVICES
The Company hereby appoints as its Channel Partner to promote and sale its products
which inter-alia include the provision of its Broadband services on the terms and conditions
as contained herein and as more particularly described in Annexure 2 to this Agreement.
3. TERM
Subject to the termination clause mentioned in this Agreement, this contract is valid from 1st
June, 2018.
b) The Channel Partner will immediately provide confirmed order along with 100%
advance payment by way of a demand draft/pay order/cheque (subject to realization)
enabling the Company to execute the order promptly.
ii. The Channel Partner, before submitting the Customer Registration Form
("C.R.F.") to the Company shall ensure that it is properly filled in, signed and is accompanied
with the necessary documents after checking the authenticity of the documents attached. It
shall be the primary duty of the Channel Partner to collect the relevant documents
prescribed by the Company as per the requirements of the Government/Department of
Telecommunication under the prevailing laws that may be in force and as may be changed
from time to time. The Channel Partner undertakes to the Company to scrutinize the
documents submitted with the C.R.F., viz: Address Proof and confirm that the same
belong/pertain to the person who has applied for the subscription/service, and that the
originals of such documents have been checked by the Channel Partner.
iii. The Channel Partner on enrolling a customer shall collect on behalf of the
Company a cheque or D.D. in favor of "YOU Broadband India Limited" towards the
Installation charges, Internet Service/hardware Charges in advance, as applicable. The
amount to be collected will be the standard amount or as may be intimated by the Company
based on any scheme promotion that is announced by the Company and conveyed to the
Channel Partner in writing. The Channel Partner shall not collect cash from customers
under any circumstances. The Channel Partner will be required to immediately collect
demand draft from the Customer in case the cheque furnished by the Customer has been
dishonored, where the installation has been effected.
iv. The Channel Partner shall issue manual receipts to customers upon
collecting payments in the manner stated in sub-clause 4(c)(iii) above. The receipt shall
clearly mention that the Channel Partner is an associate of the Company. The Manual
Receipts will be issued by the Channel Partner from pre-printed, serially numbered receipt
books. The Channel Partner shall exercise adequate control over the maintenance of receipt
books and issuance of receipts in order to avoid any fraudulent activity.
v. The price to be quoted by the Channel Partner to any Customer shall not be
more than the list price that will be provided by the Company under any circumstances. On
receipt of a confirmed order from the Customer, the Channel Partner will immediately pass
on the order to the Company along with the C.R.F. and the necessary payment to enable the
Company to execute the order promptly.
d) SALES PROMOTION
(i) The Channel Partner shall, at all times during the term of this Agreement, actively
promote and use its best endeavor to increase the sales of the Services in accordance
with applicable laws and adapt to carry on merchandising policy designed to enhance
goodwill associated with the name and reputation of the Company and its services.
(ii) The Channel Partner shall employ at least one sales executive per thirty outlets, to
sell the services of the Company.
e) The Channel Partner shall pay all license fees, taxes, duties, including but not limited
to sales tax, goods and service tax (“GST”) and any other charges, assessments or
penalties whether statutory or otherwise imposed or levied by any competent
authority in connection with the operation of the Channel Partner’s office and
business. Unless otherwise agreed in writing, Channel Partner shall be solely
responsible for all costs and expenses for maintaining the Channel Partner’s office
and business and all operating expenses incurred in connection therewith; The
Company shall not be liable to pay any amount towards rent, service charges,
municipal charges etc. to Channel Partner in this regard.
g) COMMISSION ON SALES
i. In consideration of the Channel Partner fulfilling his obligations contained
herein, Company will pay the Channel Partner the commission at the
standard commission rates and on payment terms as communicated in
writing to the Channel Partner by Company from time to time.
ii. The Channel Partner will not be entitled to any commission for such sale
which are fraudulent or where documents and proofs have been falsified or
forged or if any other fraudulent activity is identified by the Company at any
point of time, whether at the time of calculating the commission when it
becomes payable or afterwards, or any alteration or mischief to Modem /
Cable leading to damage to the Company’s Internet Network, revenue or any
other illegal activity resulting in a loss to the Company and its reputation.
iii. In all matters relating to the payment of commission and eligibility of the
Channel Partner for being entitled to commission, the decision of the
Company shall be based on prevailing company policies and shall be final
and binding on the Channel Partner. The Channel Partner shall not be
entitled for any Activation Commission, Tariff Plan Bonus or any other
incentives of like nature which may accrue to the Channel Partner after the
date of termination/suspension/cancellation of this Agreement.
vi. The Commission is applicable only for the new sale that gets installed in the
Company’s system.
vii. The Channel Partner shall not bring in the existing Customers as the “NEW
CUSTOMER” by virtue of change of name/identity etc in the system and
claim commission(s) as eligible to Channel Partner.
viii. The Channel Partner cannot deviate/divert Company’s direct sales executive
to his sales by way of offering extra commission, incentives etc to direct sales
executive of the Company.
h) CONFIDENTIAL INFORMATION
i) The Channel Partner will keep in confidence from the date of the Agreement
and up to two years from the date of termination or expiry of the Agreement
(whichever is earlier) any confidential information including (i) information
concerning the business and affairs of the Company that Channel Partner
obtains or receives from the Company; or (ii) information relating to the
details of technical or servicing know-how, administration and/or
organizational matters pertaining to the Company or any other proprietary
information which arises out of the performance of Channel Partner’s
services under this Agreement or (iii) personal information related to the
customers or prospective customers of the Company including the identity
or address proof documents submitted by them to the Channel Partner or
his employees and agents (collectively “Confidential Information” of
Company) which has been disclosed to Channel Partner, or obtained under
the Agreement and will not, without the prior written consent of the
Company, disclose that Confidential Information or the existence or details
of the Agreement to any person (other than their employees or professional
advisers who need to know the information). The Channel Partner will use
confidential information obtained under this Agreement only for the
purposes of the Agreement.
ii) The obligations set out in sub-clause (i) above shall not apply to information
which: (a) has been published other than through a breach of this
Agreement; (b) is lawfully in the possession of the recipient before the
disclosure under this Agreement took place; (c) has been obtained from a
third party who is free to disclose it; or (d) which a party is required to
disclose by law or for the purposes of a regulatory authority.
iii) Upon termination of this Agreement, all the Company’s technical and
business documentation or information shall be immediately returned by
the Channel Partner to the Company.
iv) The Company reserves the right to terminate this agreement forthwith in
case of breach of this clause on the part of the Channel Partner. Such
termination shall be without prejudice to any other right that the Company
may have under this agreement or any other law for the time being in force.
i) REPORTS
i. The Channel Partner will render proper and systematic reports to the Company as per
Company’s requirement in respect of the Services. The Channel Partner shall submit a
daily report containing the amount of sale and collection of Installation charges, Internet
Service/hardware Charges from the customers of the Company.
ii. The Company will prescribe the type of reports and their periodicity to be submitted by
the Channel Partner. The Channel Partner agrees to submit such reports diligently and
faithfully to the Company, in such format as prescribed by the Company on a regular
basis. The Company shall have the right to call for and inspect the records maintained
by the Channel Partner in respect of the Services at any time.
iii. The Channel Partner will furnish a quarterly “No Dues Certificate” to the Company
within 10 days from the end of each quarter.
j) REPRESENTATIONS AND WARRANTIES
iii) The Channel Partner shall not make any commitments, warranties or
representations to the prospective Customers on behalf of the Company. The items
covered under warranty, if any, and the terms and conditions of the Company for the
said warranty, shall be separately informed to the Channel Partner.
k) The Channel Partner shall be required to submit his claim of commission in respect of any
calendar month latest by 5th day of the immediately succeeding calendar month.
Commission shall be paid only on actual activation of the customer by the Company.
a) PRICE
i. The unit sale price for the Services mentioned are circulated, as the recommended
Price List, which shall be intimated by the Company or its Branch Office having
jurisdiction over the area where the office of the Channel Partner is situated.
ii. The Channel Partner agrees that the Services shall be sold strictly in accordance with
the prices, terms, conditions and procedures as announced by the Company from time
to time.
b) PROMOTIONAL ASSISTANCE
The Company shall provide support for promotions from time to time. The Channel Partner
shall maintain all promotional/publicity materials in proper and operating conditions, as
provided by the Company.
6. ACCEPTANCE OF ORDER
The Company shall have no obligation to provide any part of the Services unless and until
the order has been accepted by the Company. The Company shall not incur any liability to
the Channel Partner or prospective Customer by reason of its refusal to accept the order.
7. LIMITATION OF LIABILITY
The Channel Partner agrees that under no circumstances shall the Company be liable for any
consequential, indirect or incidental loss or damage, howsoever caused (including contract
negligence, strict liability or otherwise) out of this Agreement, whether as a result of a loss
by the Channel Partner of present or prospective profits, anticipated sales, expenditures,
investment, commitments made in connection with this Agreement or on account of any
other reason or cause whatsoever.
9. TERMINATION
a) The Channel Partner or its authorized representative shall not engage itself directly
or indirectly whether as partner, director, associate concern, spouse, immediate
relatives or HUF etc. in any similar business during the subsistence of this
Agreement with any other Broadband Internet Service Provider. In case of breach of
this clause on the part of the Channel Partner, the Company shall have the right to
terminate this Agreement forthwith.
b) (i) Either party may terminate this Agreement by giving 30 Days written notice
to the other party.
(ii) The Company may terminate this Agreement immediately upon the
occurrence of any of the following events.
(a) Insolvency of the Channel Partner,
(b) The Channel Partner ceasing to function as a going concern,
(c) The Channel Partner declaring bankruptcy or liquidation, whether
compulsorily or voluntarily.
(d) Any changes in the ownership or control of the Channel Partner.
(e) Failure to correct or cure any material breach by the Channel Partner of
any obligation under this Agreement within 14 days after receipt of a
written notice from the Company specifying such breach.
(f) The actions of the Channel Partner, in the opinion of the Company if
construed to be against the interest of the Company.
(g) Frequent late payments by the Channel Partner.
10. NON-SOLICITATION:
The Channel Partner agrees that during the term of the Agreement and for two years
thereafter, neither the Channel Partner nor any of its employees, affiliates, related entities or
assigns shall contact the Company’s Customers for the purpose of soliciting or giving
incentive to those Customers to encourage them to terminate their agreement with the
Company or to convert/change over to another Broadband Internet Service provider in the
area, nor shall such entities offer any monetary or other incentive or compensation to
encourage the Company’s subscribers to terminate their agreement with the Company.
Even after termination of Channel Partnership, the Channel Partner will not directly or
indirectly engage himself with similar kind of business for Channel Partner/distributorship
of any rival/competitive product for a period of six months.
Each party shall abide by and uphold any and all rights or obligations, accrued or existing as
on the termination date.
12. SEVERABILITY
If any section, paragraph or clause in this Agreement shall be held to be invalid or
unenforceable in any jurisdiction, in which this Agreement is being performed, then the
meaning of such section, paragraph or clause shall be construed as to render it enforceable,
to the extent feasible and if no feasible interpretation would save such section, paragraph or
clause shall be severed from this agreement and the remainder shall remain in full force and
effect. Moreover, in this event if such section, paragraph or clause is considered an essential
element of this Agreement, the parties shall promptly negotiate a replacement thereof if the
parties are unable to agree upon replacement term within thirty (30) days of the final ruling
rendering such term invalid or unenforceable, either party may terminate this Agreement
upon ten (10) days prior written notice.
13. DISPUTES
In case of any dispute or misunderstanding between the Customer sourced by the Channel
Partner and the Company regarding the misunderstanding of a scheme, billing pattern,
nature of service or any other matter, the Channel Partner will assist the Company with its
fullest co-operation in resolving the dispute amicably.
All disputes and differences of any kind whatsoever arising out of or in connection with this
Agreement between the Channel Partner and the Company, shall be referred to arbitration,
under the Arbitration and Conciliation Act, 1996. The award of the Arbitrator or
Arbitrators, as the case may be shall be final and binding on both the parties. The Courts in
Mumbai alone shall have jurisdiction in relation to the disputes.
14. INDEMNITY
The Channel Partner shall fully indemnify and hold harmless the Company and its
shareholders, officers, directors, employees and representatives and agents against, and in
respect of any and all claims, actions, costs, losses, suits, prosecutions and damages,
including reasonable lawyer's fees, which Company may suffer or incur on account of or
arising out of
i) any action or omission of the Channel Partner or failure on the part of the
Channel Partner to comply with its obligations or any part thereof as
contained in this Agreement;
ii) any breach of and/or because of any wrong representations and warranties
of the Channel Partner as mentioned herein;
iii) any failure of the Channel Partner in complying with all applicable
legislation, statutes, ordinances, regulations, administrative rulings or
requirements of law including GST and other applicable tax laws;
iv) any misuse/tampering of the address proof or identity proof of the
prospective customers of the Company by the Channel Partner, his staff,
agents, employees, consultants etc. or by a third party who may have got
access to the same on account of any act/omission of the Channel Partner,
his agents, staff, employees, consultants etc.;
v) any misconduct, misbehavior by the Channel Partner, his employees, agents,
authorized representative(s) with the subscriber(s)/prospective
subscriber(s) of the Company;
vi) Any false, misleading etc. information furnished by the Channel Partner, his
employees, agents, authorized representative(s) to the subscriber(s) /
prospective subscriber(s) of the Company;
vii) any illegal activity/business/trade etc. of the Channel Partner, his
employee(s), agents, authorized representative(s) etc. and
viii) any injury to or death of any person or persons and for damages to or loss of
property, arising out of or attributed, directly or indirectly, to the conduct,
operations or performance of the Channel Partner, his employee(s), agents,
authorized representative(s) etc.
i) Channel Partner agrees that all Intellectual Property Rights in any materials
provided by or on behalf of Company to Channel Partner under this Agreement
are owned by (or licensed to) Company and shall remain vested in Company or
its third party licensors.
ii) Except as provided in this clause, Channel Partner shall not use the trademarks,
trade names, product or service names, domain names, logos, slogans, typefaces,
brand or other proprietary words or symbols used by Company from time to
time or any derivative thereof or any combinations of trade names, trademarks
and company names (collectively “Company Marks”) and Channel Partner shall
not use or register any confusingly similar devices, logos, trade names,
trademark or domain names.
iii) Channel Partner shall use the Company Marks (and any relevant Company brand
materials) strictly in accordance with this Agreement, Company’s written
instructions and guidelines notified to Channel Partner.
iv) Company shall give Channel Partner reasonable notice of any changes to any
Company Marks or brand materials. Channel Partner shall implement all
changes to its use of the Company Marks and brand materials within time
prescribed by Company.
v) Nothing will afford Channel Partner any right, title or interest in respect of any
of the Company Marks apart from the right of Channel Partner to use the
Company Marks for limited purposes of this Agreement as provided in this
clause. Any use of the Company Marks will be for the benefit of the owner of the
Company Marks only. Any goodwill in the Company Marks that may have been
acquired by Channel Partner through its use of the Company Marks will
automatically accrue to Company or such other company specified by Company
for this purpose without compensation to Channel Partner.
vi) Channel Partner will not undertake and will not authorise any practice that may
be detrimental to the Company Marks or the Company brand materials or
goodwill or reputation of the Company or may result in the rights of the
Company in the Company Marks or company brand materials becoming diluted.
17. NOTICES
i) Formal written notices to be given under or in connection with this Agreement
shall be made in writing in English and shall be deemed to have been duly given:
(i) when delivered, if delivered personally and evidenced during the hours of
9.00am to 5.00pm; and (ii) on the 5th Business Day following posting, if posted
by prepaid registered A. D. mail or certified letter. The addresses for service shall
be as set out on the first page of this Agreement.
ii) Communications not requiring formal written notices may be effected by official
e-mail.
20. JURISDICTION
This Agreement shall be deemed to have been made at Ahmedabad and it is specifically
agreed that courts at Mumbai shall have exclusive jurisdiction regarding any issue
arising out of the arbitration process as stated below and with respect to injunctive
relief, all in accordance with the Arbitration and Conciliation Act, 1996.
21. COUNTERPARTS
This Agreement may be executed in any number of counterparts, each of which, when
executed and delivered, shall be an original, and all the counterparts together shall
constitute one and the same instrument.
Annexure 2
Terms and Conditions