Quick Install Guide

Secure Remote Services v3

SRS
Version 3.34

REV 01
January 2019

Note

EMC Secure Remote Services (ESRS) is being rebranded to Secure Remote Services
(SRS). This change is not reflected in the user interface as of the time of this
publication. Consequently, the screen samples in this document does not reflect the
rebranding.

l Introduction............................................................................................................ 2
l Audience.................................................................................................................2
l Prepare your environment...................................................................................... 2
l Download ............................................................................................................... 3
l Install SRS VE (Virtual Edition) for VMware or Hyper-V......................................... 3
l Install SRS DE (Docker Edition) for Linux Distributions.......................................... 4
l Provision SRS v3 ................................................................................................... 4
Quick Install Guide

Introduction
Secure Remote Services (SRS) is a two-way connection between your EMC products
and solutions and EMC Customer Service. Helping to turn IT teams into the heroes
they deserve to be, SRS provides:
l Proactive remote monitoring and repair
l 5x faster issue resolution times
l 15% higher levels of availability
SRS even enables EMC to often address a potential problem before there is any
impact.
Key Benefits of SRS
Secure - Advanced Encryption Standard (AES) 256-bit encryption ensures data
privacy and RSA digital certificates bi-laterally authenticate your product’s connection
with EMC.
Proactive - SRS enables EMC to deliver customized recommendations, alerts, and
advice through the Customer Service Account Management teams and the EMC
Online Support site.
Virtual - As a virtual appliance, SRS is now much more flexible and built to scale with
the needs of our customers. No more dedicated physical hardware or operating
system licensing fees.
Simple - Follow these simple steps to get SRS-connected and begin your proactive
services journey:
1. Prepare your environment – plan to deploy one or more ESX, Hyper-V or Linux
(with Docker) servers
2. Download SRS from the EMC Online Support site
3. Install and configure the SRS virtual appliance as well as the optional SRS Policy
Manager
Free - If your EMC products are currently under a valid Enhanced or Premium
warranty or maintenance contract, SRS is available at no charge.
Additional Resources
Complete Documentation, downloads and product information can be found on the
following link: https://support.emc.com/products/37716_EMC-Secure-Remote-
Services-Virtual-Edition

Audience
This document is intended for use by Customers/Partners/Dell EMC employees who
are familiar with SRS and the SRS installation process. For comprehensive installation
instructions please consult the Secure Remote Services Installation Guide available on
https://support.emc.com/products/37716_EMC-Secure-Remote-Services-Virtual-
Edition/Documentation/

Prepare your environment

l Use KB Article https://support.emc.com/kb/494729 to tighten security between
your SRS server and the EMC infrastructure

2 SRS 3.34 Quick Install Guide

 n Port 443 and 8443 have to be allowed outbound
l For SRS Virtual Edition (SRS VE) install:
n VMWare ESX 5.0 or later or Windows Hyper-V (Windows 2008R2 or Windows
2012)
n Memory:
– Mininum: 4 GB
– Recommended: 8GB
n CPU
– Minimum: One vCPU, 2.0GHz or higher, 64-bit
– Recommended: Two vCPU, 2.0GHz or higher, 64-bit
n Disk space: 64 GB

Note

The 3.32 VE can be configured to support a maximum of 250 devices. CloudIQ-

enabled customers are recommended to utilize 2 CPUs during VE configuration.
l For SRS Docker Edition (SRS DE) Install:
n Docker engine (Docker runtime) installed: https://docs.docker.com/engine/
installation/
n Memory:
– Minimum 4 GB
– Recommended: 8 GB
n CPU:
– Minimum: One vCPU, 2.0GHz or higher, 64-bit
– Recommended: Two vCPU, 2.0GHz or higher, 64-bit
n Disk space: 64 GB
n Ports: FTP 21 | HTTPS 443 | SMTP 25 | Provision, WebUI & REST 9443
l To Deploy your Dell EMC products to the SRSv3 post installation, please follow
product documentation as well as consult the Secure Remote Services Port
Requirements document for product specific requirements.
l Customer supplied mail server is required.
l Optional Policy Manager: Not covered in this document

Download
SRS VE for VMware, SRS VE for Hyper-V or SRS DE for Linux Distributions is
available for download on the following link: https://support.emc.com/downloads/
37716_EMC-Secure-Remote-Services-Virtual-Edition

Install SRS VE (Virtual Edition) for VMware or Hyper-V

Follow the steps below to install SRS VE:
1. Deploy OVF or VHD template

Download 3
Quick Install Guide

2. Configure SRS VE
a. Set your network information in the properties section

Note

For SRS VE running on Hyper-V, to avoid SRS connectivity loss under specific
circumstances, make sure the MAC address is set to Static in the Advanced
Features of the Network Adapter.
b. Finish OVF Template deployment and power on. Once complete it will display
the URL for the SRS WebUI. Open the URL (https://(IP or hostname):
9443) in a browser to complete provisioning

Install SRS DE (Docker Edition) for Linux Distributions

Follow the steps below to install SRS VE:
1. SRS DE: Start docker engine and install SRS DE binary by running the following
commands:
a. chmod +x esrsde-3.xx.xx.xx.bin
b. ./esrsde-3.xx.xx.xx.bin -install (this may take a few minutes while
installing)
c. Follow the prompts to proceed with installation, set new root password for
SRS
d. SRS DE services will start. Please provision SRS DE by going to the URL
https://(IP or hostname):9443

Provision SRS v3
Follow all prompts to provision SRS v3.

Steps during provisioning:

1. Verify root login.

4 SRS 3.34 Quick Install Guide

2. Accept EULA.
3. Create Admin password.
4. Set primary contact.
5. Optional:
a. Set technical contacts.
b. Enter proxy details if required for outbound communication.
l You will need: Ip/Host, port, if applicable username/password
6. Network test to verify required network configuration.
7. Provision with account information:
l Customer: Use customer Dell EMC online support account (must have one
deployable device associated with online support account).
l Employee/Partner: RSA authentication information.
8. Input Site Id if prompted.
9. Email configuration: Email server, port, sender email, notification email.
10. Optional:
a. Enable Policy Manager.
b. Enable failover FTPS or Email.
11. Setup is complete and now you will see your SRS VE Dashboard with your VE
information.
12. You can now deploy devices, make configuration changes, and check status.

Provision SRS v3 5
Quick Install Guide

Copyright © 2018-2019 Dell Inc. or its subsidiaries. All rights reserved.

Published January 2019

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Published in the USA.

6 SRS 3.34 Quick Install Guide