ChanneConfiguration Attributes

Enable channel
Can interrupt another
channel
Name
Unique Id /Technical
Id
Setup
Channel Type
Priority
Distribution Mode
Number of
simultaneous
interaction
Interaction Load
Tiredness Rate
All Enable Welcome Choose Welcome
Channels message message template

Enable Email
Forwarding
Enable Email
Notifications
Enable Email Only
Support

Email
Channel
Setup Email Pass
through/ Reply from
address (Outgoing Enable default reply
email format) email address

Enable Email Setup Email domain

Allow users to manage
Email General Settings folders
Manage Users Manage Contacts

Agent Skill - Can

answer Chat Requests Enable Chat
Chat
Customiza
tion Chat button Set Image

Chat window Set Color

Enable personalized Enable adding agent Enable automatic
email replies alias replies Manage attachments
Configure Host Setup Email Accounts Configure IMAP/SMTP
Configure Port settings settings & Directories source
Setup stationary & Setup inbuilt
Search options Setup Rules & Alerts font dictionary
Manage Recepients

Customise mobile
Set Positioning view
Set Agent profile to Use Embedded chat
Set logo display Set Style window
Master Email
Templates - Adding
header & footer
* Company logos,
image
* Company Brandline
content Custom Email Manage Email
* Setup Signatures Templates messages priority Manage Languages

Spell & Grammar Archive old email

check Enable Follow-up messages

Allow Printing Chat Allow offline

Set Title details Send/Receive files messaging
 Supplier
User Management Requestor
Admin

Anonymous flow
Registering supplier with new account
setup
Registering supplier with social media
account(Facebook, Google, What's app,
LinkedIn, Twitter)
Mobile number verification via OTP
Email id verification via sending
activation link
Create password
Follow password guidelines
Registration flow - Set Profile
Registration flow - Approve Profile
Supplier Onboarding
Registered Supplier - without
subscription or Charge per request

Registered Supplier - with subscription

Registered Supplier - with pay per
request

Login In with one of below

combinations:
1. Email id & password
2. Mobile# & password
Password Recovery
Temporary disabling account for 'x'
incorrect Login attempts

Create Offer - paramters (one line desc,

original rate, offer rate, start date, end
date, business lines)
Manage Offer
Edit Offer
Delete Offer
View Offer dashboard

View Leads
Accept/Reject Leads
View Requestor Contact details
Mark Leads as important vs ??
Anonymous Requestor
Registered Requestor - with subscription
Registered Requestor - with charge per request
Registered Requestor - with request bundle ('x' requests)
 Monthl
y/Yearly
Subscri Pay Per
No Subscription ption Request

Onboarding ✓ ✓ ✓
Upload KYC docs ✓ ✓ ✓
Free Posting ✓ ✓ ✓

View Contact Details to Buyer ✓ ✓ ✓

Receive Buyer's Message ✓ ✓ ✓
X - Only if
agree to pay
Respond Buyer's Message X ✓ some peny.

✓- Prioritise
ranking after ✓- Prioritise
subscribed & Pay ranking after
per request subscribed
Rank - Supplier Listing suppliers ✓ suppliers
View Rating to Buyer X ✓ x
View Review to Buyer X ✓ x