< Unknown Status (0X270F,0-9999)_KEDB_LD_001> 31/12/2013

Unknown Status (0X270F,0-9999)

Category – LANDesk
Subcategory –Software Distribution
LANDesk Created –
Environment 31st Dec
Problem/Sym 2013
ptoms
Root Cause
Resolution

Created by Reviewed By Approved By

Akshar Vijay Sindhur Kapaganty

UNISYS 1
< Unknown Status (0X270F,0-9999)_KEDB_LD_001> 31/12/2013

LANDesk Environment LANDesk 9.5 sp1 Management suite.

Problem/Symptoms Software distribution failed with the error Unknown status code
9999.

Below is the log file from one of the failed device.(Actual server details are disclosed)
Processing package : Profilemigrator 12.4
Wed, 11 Dec 2013 10:40:37 File
(http://*************.net/patch/LANDesk/ProfileBackup12.4ENG.exe) is cached locally
Wed, 11 Dec 2013 10:40:39 ILdDownloading file to C:\Program
Files\LANDesk\LDClient\sdmcache\ldlogon\FileLists\taskmanifest.DEFRASV-
LDMSC01.13081.5857.ini, attempt 0
Wed, 11 Dec 2013 10:40:42 ILdDownloadFile returned 0
Wed, 11 Dec 2013 10:40:42

Downloading file http://*******.net/patch/LANDesk/ProfileBackup12.4ENG.exe

(Z5k86FgrsJjBOdl+XFoB6g==, 3)
Wed, 11 Dec 2013 10:40:42 Downloading file 1 of 1 from
'http://********.net/patch/LANDesk/ProfileBackup12.4ENG.exe'
Wed, 11 Dec 2013 10:40:43 processing of package is complete, result 229392397 (0x0dac400d
- code 16397)

Wed, 11 Dec 2013 10:40:43 File (http://*****.net/patch/LANDesk/ProfileBackup12.4ENG.exe)

is cached locally
Wed, 11 Dec 2013 10:40:44 ILdDownloading file to C:\Program
Files\LANDesk\LDClient\sdmcache\ldlogon\FileLists\taskmanifest.DEFRASV-
LDMSC01.13081.5857.ini, attempt 0
Wed, 11 Dec 2013 10:40:45 ILdDownloadFile returned 0
Wed, 11 Dec 2013 10:40:45

Downloading file http://*******.net/patch/LANDesk/ProfileBackup12.4ENG.exe

(Z5k86FgrsJjBOdl+XFoB6g==, 3)
Wed, 11 Dec 2013 10:40:45 Downloading file 1 of 1 from
'http://********.net/patch/LANDesk/ProfileBackup12.4ENG.exe'
Wed, 11 Dec 2013 10:40:46 LSWD or Executable Client Thread
Wed, 11 Dec 2013 10:40:46 PackagePath:
[http://*******.net/patch/LANDesk/ProfileBackup12.4ENG.exe]
Wed, 11 Dec 2013 10:40:46 Processing generic executable
Wed, 11 Dec 2013 10:40:51 Launched application 'C:\Program
Files\LANDesk\LDClient\sdmcache\patch\LANDesk\ProfileBackup12.4ENG.exe' ('') result 9999
Wed, 11 Dec 2013 10:40:51 Installation result 8DB5270F
Wed, 11 Dec 2013 10:40:51 processing of package is complete, result -1917507825
(0x8db5270f - code 9999)

Root Cause Agent installed on the device was legacy one.

Resolution

Update the device with LANDesk 9.5 Sp1 Agent and start “Schedule task” to get the
successful result.

UNISYS 2