C u s t om e r

S u p por t Drum Life Display Does Not Clear

Tr o u bl e s h o ot i ng after Replacing DR420 Drum Unit
Cartridge.

Description:

The drum unit transfers the toner to the paper.

DATE The laser printer puts the toner on the roller called "The photosensitive drum" inside the drum unit, and
08/21/2012 then prints letters and images by fixing toner to the paper by heat and pressure.

To keep good print quality, the Brother machine detects the quality deterioration of the drum unit
automatically. If the Brother machine displays "Replace drum" error message, you need to replace the
PRI NTE R S AFFE CTE D drum unit.

If you replace the drum unit and it continues to give an error “Replace Drum” you can reset the printer
manually.
 Brother DCP-7060N
 Brother DCP-7065DN Please verify the following before attempting a manual reset of the Drum Unit
 Brother HL-2220  The drum unit was not a previously used cartridge in a printer
 The printer has the latest firmware update
 Brother HL-2230
 Brother HL-2240
 Brother HL-2240D Solution:
 Brother HL-2270DW
The following steps will need to be performed to manually reset the Drum Life Display:
 Brother HL-2280DW
 Brother MFC-7360N
Warning: Do not reset the drum counter when you only replace the toner cartridge.
 Brother MFC-7460DN
 Brother MFC-7860DW HL Laser Printers (excludes HL-2280DW):

1. Install the new drum unit and toner cartridge.

Com pa ti ble Tone r
Ca rt ridge :
 TN420 (Low Yield)
 TN450 (High Yield)
2. Keep the front cover open and the printer on.
3. Press and hold the “Go” button for 4 seconds until all LED’s light up.
4. When all LED’s are lit, release the “Go” button
5. Close the front cover.
6. The drum counter is now reset.
DCP Printer Models and HL- 2280DW:
1. Replace the new drum unit and toner cartridge into the printer.
2. Keep the front cover open and the power on.
3. Press the “Clear” button.
4. Press the “Arrow Up” key.
5. When the display shows “Accepted” close the front cover.
6. The drum unit is now reset.

MFC Printer Models:

1. Replace the new drum unit and toner cartridge into the printer.
2. Keep the front cover open and the power on.
3. Press the “Clear” button.
4. Press the “1”.
5. When the display shows “Accepted” close the front cover.
6. The drum unit is now reset.