Proposal of DRC Services for

YKK (Malaysia) Sdn Bhd

Presented by

Dataware Sdn Bhd

May 2010
Dataware Sdn Bhd (63422 –P) Dataware Sdn Bhd (63422 –P)
CMG BUILDING, No. 1, Jalan PJU 5/13, Suite 16-03, Menara MAA,
Dataran Sunway, Kota Damansara, 15, Jalan Dato’ Abdullah Tahir,
47810 Petaling Jaya, 80300 Johor Bahru,
Selangor Darul Ehsan, Malaysia. Johor Darul Ta’zim, Malaysia
Proposal
Tel: +603-6156 9888ofFax:
DRC+603-61569911
Services for YKK (Malaysia) Sdn Bhd Tel: +607- 334 6618 Fax: +607- 334 4418
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Statement OF Confidentiality

The descriptive materials and related information in this document contain

information that is confidential and proprietary to Dataware Sdn Bhd and will not
be disclosed, duplicated or used, in whole or in part, for any purpose other than
evaluation of this document. This information is submitted with the express
understanding that it will be held in strict confidence and not be re-distributed
without the prior written consent of Dataware Sdn. Bhd.

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 Table of Contents

STATEMENT OF CONFIDENTIALITY .................................................................................................... 1

TABLE OF CONTENTS ................................................................................................................................. 2
CHAPTER 1.................................................................................................................................................. 3
EXECUTIVE SUMMARY ................................................................................................................................ 3
CHAPTER 2 ................................................................................................................................................. 4
COMPANY PROFILE .................................................................................................................................... 4
CHAPTER 3 ................................................................................................................................................12
DISASTER RECOVERY CENTER FACILITIES ..............................................................................................12
CHAPTER 4 ................................................................................................................................................16
COMMERCIAL .............................................................................................................................................16
CHAPTER 5 ................................................................................................................................................17
APPENDIX ..................................................................................................................................................17
CHAPTER 6 ................................................................................................................................................18
REFERENCES.............................................................................................................................................18

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Chapter 1 Executive Summary

Dataware SDN BHD (Dataware) is pleased to propose the Disaster Recovery

Data Center (DRC) facilities with well-equipped infrastructure and support
services to YKK (Malaysia) SDN BHD (YKK) at Johor. Our goal is to provide
YKK with a Disaster Recovery Modeled Data Center infrastructure with full
facilities that address its immediate need of professional services to monitor and
backup of data.

We offer a scalable service to manage YKK business objectives and future data
growth. Besides that, with the broadband wireless implemented between YKK
and DRC, it will enhance the communication between YKK and Dataware’s DRC.

As data is getting more and more vulnerable, data protection is very important in
order to achieve each business objective. With our infrastructure that is complete
with facilities in terms of security, networking, communication and backup,
Dataware is confident to provide professional support services for data protection
to YKK in an optimal environment.

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Chapter 2 Company Profile

About Dataware
DATAWARE SDN BHD is a member of CMG group of companies. CMG
Holdings (CMG) is a 100% owned Malaysian company; its subsidiaries consist
of CMG Technologies Sdn Bhd, CMG Online Sdn Bhd (MSC), Insoft Sdn Bhd,
and CMG Oversea Sdn Bhd. The group of companies are focusing on IT
solutions, each subsidiary carried its own IT activities such as system integration,
networking and system design, e-business development, ERP implementation, IT
outsourcing, maintenance services, software turnkey solution, project
management, consultancy, change management process and implementation.
CMG focus on latest technology development, we continue to upgrade and invest
into R&D facility, staff knowledge development and investment in developing own
application solutions. The success of CMG also contributed by the close alliance
with major principals where CMG is currently the technology partners with Oracle,
SUN, IBM and Veritas, Application partners with Oracle, IBM, Ramco and Pronto.
We are awarded as hardware premium partners with IBM, HP and SUN. The
group carried full product ranges that enable us to fully utilize the product
benefits from the principal offerings. Our system integration capabilities also help
us to design an optimum solution for the customers. To keep up with the
technology, the group is spending close to 10% (Equivalent to RM 3 Million) of
the revenue for R&D research every year. CMG is currently implementing CMMI
level 3 processes.

Corporate Mission: -

To be a world class organization that provides high quality business

solutions to our value customers.

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The CMG has owned it’s R&D center at Cyberjaya, there are a number of
business solution such as CRM, SCM, industry specific software applications that
are currently under development by the group, for the past years, the group has
obtained a number of recognition’s as below :-

Other Awards:-

•Premium IBM Business Partner 1997 - current

•Premium HP Business Partner 1997 - current
•Platinum Reseller of IBM - current
•HP Million Ringgit Club
•Microsoft Top Reseller Achiever
•IBM Top Reseller Award In Malaysia

Oracle Certified Application Partner Since 2005

Oracle Technology Partner Since 2000

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CMG, started off as a system integrator, networking service and application
solution provider in the 1980s, CMG Holdings and its group of companies have
since then evolved into a state-of-the-art provider of total business solutions with
the ability to design, develop, integrate and implement a wide range of IT
solutions. We pride ourselves in providing quality consultancy, supply, installation,
and maintenance of IT and related services for various industries. We also
differentiate ourselves by offering skillful integration capabilities, having domain
and process re-design expertise as well as being a one-stop shop for complete
IT solutions. To serve our customer better, we have our branch offices at Johor
Bahru, Kuching and Kota Kinabalu and Penang.

CMG Offices

One of the most critical skills required for successful execution of the project is
that of project management. This ensures the availability of skills of project
planning, monitoring and control. Dataware selects for each project a project
manager who has served in a managerial or supervisory capacity in earlier
projects.

Strict procedures have been defined in Dataware for project management

activities, such as project planning, change control, risk management and
reporting. Frequent management reviews by Dataware senior management
ensures that a project proceeds according to plan.

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 Our Business Coverage

Malaysia

Singapore

Thailand

Hong Kong

Bangladesh

Indonesia

Philippines

Sweden

Technical Orientation

Dataware has a very strong technology-orientation. This includes the usage of

general purpose or custom-built tools, and the experimentation with new
techniques under controlled conditions to evolve and evaluate innovative ideas.

Dataware uses special tools and utilities appropriate for the requirements of each
project to improve the quality and productivity. If special purpose tools are built,
they also encapsulate the expertise of persons in an external form. It also
practices an assiduous error analysis, to provide for future use a preventive
mechanism comprising checklist, tools, and procedures. This has been proven
to be successful in minimizing recurrence of errors.

Track Record of On-time Delivery

Dataware has repeatedly demonstrated its ability in adhering to aggressive

schedules of large projects. Dataware will augment the manpower to complete
the work within the time frame. Necessary parallelism of activities will be initiated
to ensure compression of schedule with appropriate risk management and
containment plans. (E.g.: With training the team ahead of time, setting up
offshore environment in parallel with the onsite study and etc.)

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Customer’s Perception about Dataware

A client-oriented organization: Dataware aims at achieving customer

satisfaction in all the products and services that it provides. The customers
believe that Dataware creates relationships that go well beyond the life of
the assignments or the products.

A technology oriented organization: Dataware strives to keep abreast of the

latest in information technology through constant training and development; to
exploit new technologies towards achieving better quality and productivity in its
solutions and operations.

A quality conscious organization: Quality is a professional culture in Dataware,

which is practiced at all times with a conviction that quality and productivity are
inseparable.

A people oriented organization: Dataware believes its people to be most

important resources in serving its customers. This gives Dataware added
impetus to empower its employees in carrying out their tasks to enable customer
satisfaction.

An innovative organization: Dataware encourages innovation - in methods,

technology, client service and team management and its clients in forms of
numerous awards and felicitations acknowledge this fact.

The following are some of the services which we offer to our clients:-
e-Business
From developing web sites to transforming the enterprise applications onto
Internet, Dataware provides your business with a comprehensive suite of e-
business solutions which include network infrastructure set-up, e-commerce
services for web selling and marketing, e-business enablement services, e-
procurement, e-payment and e-business strategy and planning.
Project consulting
Software / hardware package evaluation business resumption/disaster recovery
business process reengineering.
Strategic IT planning
As a result of rapid technology changes and highly competitive marketplace
today, making the best IT related decision can often is difficult and confusing.
Dataware maintains a significant level of expertise to help you make strategic
decisions involving Business Process Re-engineering, Package Software /
Hardware Evaluations, Strategic IT Planning and Business Resumption /
Disaster Recovery activities.
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Networking
Dataware's IT Architecture & Networking specialty services range from designing
and implementing multi-tier, fully redundant and fault tolerant networks in support
of Enterprise Resource Planning (ERP) applications to Help Desks / Call Center
Solutions.
Project Management
Dataware's Project Management methodology is usually customized to meet the
individual client project requirements. The intent of the methodology is to provide
the executive management and project team a clear and concise representation
of the project status at all times. Many of our project managers have multiple
years of training and experience in a variety of projects that cross several
industries including financial services, manufacturing, health care, utilities, and
transportation.
Project Outsourcing
Dataware maintains the Project Management Disciplines, Technical and
Applications expertise, and a Proprietary Project Methodology that enable us to
provide complete project outsourcing capabilities in a high quality, "Best Value"
fashion. We take full responsibility to deliver Applications Development &
Maintenance, Network Help Desk, Call Center support, and Systems Consulting
projects on time and within budgets using either client facilities or our own project
laboratories.
General Support Services
Dataware provides General Support Services in several areas that directly
support and compliment the applications development and software integration
efforts of our clients. These include developing User Procedures and Technical
Documentation, providing User and Technical Training, as well as the Operations
rollout and Help Desk/Call Center support once the application has been installed.
Customer Services and Support
Our Technical Department's main function is to provide the following technical
consultation and support services to all our clients:-
Consultation
To understand the needs from the customer in order to design and implement the
best fit solutions to client.
Site Preparation
Services provided include project consultation, design and layout, electrical
power and backup, hardware installation, commissioning and hand over.

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Hardware Maintenance
A comprehensive hardware support services that include hardware / software
troubleshooting and repairs; round-the-clock and on-call; our hotline services for
a customer who needs us during critical time.

Work Force
No No. of Job Function
Location staff
1 Petaling Jaya – HQ ~ 140 About 85% is IT technical staffs
staffs About 15% is Sales, HR & Finance
staffs.
2 Cyberjaya Office ~ 10 staffs Consultant and IT technical staffs
(R&D center)
3 Johor Bahru ~3 staffs Technical and Marketing
4 Penang 1 staff Technical staff
5 Kuching 1 staff Technical staff
6 Kota Kinabalu 1 staff Technical staff

CMG Staff Strength

150

100
No. of Staff
50

0
Yr Yr Yr Yr Yr Yr
2005 2006 2007 2008 2009 2010
Year

No. of staff at CMG

Year No of Staff
2005 ~ 80 (80% is technical staff and 45% of it is IT consultant)
2006 ~ 90 (80% is technical staff and 45% of it is IT consultant)
2007 ~ 95 (85% is technical staff and 45% of it is IT consultant)
2008 ~105 (85% is technical staff and 45% of it is IT consultant)
2009 ~125 (85% is technical staff and 45% of it is IT consultant)
2010 ~140 (85% is technical staff and 45% of it is IT consultant)

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 Qualification
1%

11% 5%
Master

18% Degree
Diploma
Certificate

65% PHD

Microsoft Certified Professional -2P

Microsoft Certified System Engineer - 2 P
Microsoft Certified System Developer - 1 P
IEEE Certified Professional Engineer - 1 P
Oracle Certified DBA -2P
Java Certified Programmer - 10P
Oracle Sales specialist -1P
Oracle Consultants -8P
Hardware Certified Engineer -2P

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Chapter 3 Disaster Recovery Center Facilities

Dataware’s DRC is completed with the facilities such as the infrastructures stated below and
professional engineering services will be offered as follows: -
The DRC’s design is clearly indicated in the floor plan provided in the Appendix A, “Disaster
Recovery Center Floor Plan Layout”.

3.1 Infrastructures

3.1.1 Raised Floor

The server room’s floor is designed to be a raised floor to protect all the hardware and
equipments from any disaster such as flood to occur.

3.1.2 Air-Conditioning
The server room is equipped with split air-conditioning. Two units of air-conditioner with automatic
switch function are used. With this facility, the servers will be able to perform in optimal
environment.

3.1.3 Fire Extinguisher

Fire extinguisher is equipped at the DRC for fire security purposes.

3.1.4 CCTV
CCTV is installed in the server room to monitor and observe any activities on the servers.

3.1.5 Access Card System

To access the DRC and the server room, access card system is implemented for security.

3.1.6 Smoke Detector

Smoke detector is installed upon detection of fire or smoke.

3.1.7 UPS System & Generator set

UPS system is employed in the DRC. The TNB power passes through the inverter – converter of
the UPS system and output of the UPS system supplies power to the computer facility. This
isolates the facility from utility transients and outages. Complete protection is provided from
power surges, outages, voltage fluctuations, power frequency fluctuations and loss of utility power.
If the outage is for an extended period, a Generator set will be activated to continue to support
servers and equipments in DRC.

3.1.8 Alarm System

The alarm system is implemented in the DRC for alert purposes upon any break-in or security
breaches.

3.1.9 Motorola Canopy Broadband Wireless

Installation and implementation of this is to enhance the communication between YKK and DRC
in Menara MAA. This solution offer reliable and secure, high-speed connectivity with lower total
cost of acquisition and operation compared to leased line, T1/E1 lines and similar wireless access
solutions.

3.1.10 Telephone and Internet Services

Internet and calls services are enabled with Broadband Streamyx and telephone lines installed
throughout the DRC.

3.1.11 Networking Services

The DRC is well equipped with all the necessary network points for networking purposes.

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3.2 Services Offered

CMG helps YKK to establish regularly scheduled system backups. CMG propose the following
recommendation as guideline:-

Provide 24 X 7 operation support

By providing this 24X7 operation support, support will be provided by Dataware in two
approaches. For the primary approach, YKK could reach our on-site engineer for any issues on
the data or storage from 8.30 am to 5.30 pm only on weekdays. As for the secondary approach,
reach out for our support officers at our very own Help Desk located at the head quarter in Kuala
Lumpur only from 8.30am to 5.30 pm as well. Upon on support needs during other time slot or
weekends, YKK is encouraged to call our engineer’s mobile to reach out for assistance or
supports. The response time by our engineer to YKK would be 1 hour. With this 24X7 support, we
strongly believe full support can be provided to YKK in an effective way.

Engineer Standby
CMG located our engineer at the DRC in Menara MAA, Johor. The engineer will be performing a
daily incremental backup of data. The backup media will be stored at our fire safe cabinet in DRC.
Furthermore, our engineer will be doing all the monitoring and observing tasks on the server,
storage and network. This is to ensure smooth and complete backup is taking place everyday.
Nevertheless, the engineer will always maintain and ensure that all the facilities are in good
condition and perform well. The facilities must be able to perform in an optimal environment. With
this routine activity, we can ensure YKK on full protection from data loss due to damaged
equipment, software upgrades, viruses, user mistakes, hackers and theft. Last but not least,
Dataware suggest a monthly technical meeting with YKK. The purpose of the meeting is to solve
any pending issues and to discuss on any recommendation and ways to enhance the
performance of the DRC.

Warm Disaster Recovery Strategy

YKK DRP Policy is to ensure business continuity by protecting the data capturing on a mission-
critical server. For each primary server (any server with data that YKK want to protect), will set up
a protection task at YKK office. YKK will also require setup the secondary server to hold a
replicated set of this data at our DRC site at Menara MAA, Johor.

Dataware’s Warm Disaster Recovery Strategy

Dataware will ensure real-time transaction based mirroring, whereby changes in primary server
are immediately replicated to secondary server. This strategy will allow single data changes,
either small or large, immediately replicate / transfer to the secondary server, when detected by
primary servers.

Creating a Disaster Recovery Test Plan: -

1. Create a set of DRP documentation.
2. Set up a test server both at DRP site and YKK office.
3. Simulate a recovery on test servers.
4. Perform Disaster Recovery Test plan on yearly basic.
5. Submit weekly backup report to YKK via Email.
6. Backup all DRP data to tape.
7. Backup tape will be kept in fire safe cabinet.

Dataware’s DRP Server Health Check Strategy: -

1. Perform a regular Operating System patches and backup application patches to DRP
machines.
2. Ensure all DRP hardware is updated with latest firmware.

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 3. Ensure all DRP hardware in operation, report and coordinate with principle if problem
exist.

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3.3 Scopes not within the services

YKK (Malaysia) Sdn Bhd is responsible to sign up any software or application

maintenance with its principal.

YKK (Malaysia) Sdn Bhd is responsible to sign up any hardware maintenance

with its principal.

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Chapter 4 Commercial

4.1 Price Schedule

Yearly Services Fee = RM 96, 000.00 per annum

**All government services and sales tax are to be borne by YKK (Malaysia)
Sdn Bhd

4.2 Payment Terms

1. 100% Payment - Yearly in Advance.

2. Payment is 30 days from the date of the Invoice.
3. Contract validity: 2 years.

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Chapter 5 Appendix

5.1 Disaster Recovery Center Floor Plan Layout

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Chapter 6 References

6.1 Dataware experience in giving consultancy services and setting up Data

center and Data Recovery Center
6.1.1 Pharmaniaga Bhd
Involve in setting up a comprehensive Data Center (DC) at Pharmaniaga Head Quarter
at Bukit Raja, Klang.
Job Scopes:
1. Provide consultancy services for DC set up. Access the machine specifications to
ensure proper power rating requirement that meet the international standard DC
regulation.
2. Certified safety standard to ensure DC set up is in accordingly to Bomba’s
requirements.
3. Access to system and application level to ensure the performance of system is in
according to optimum operation requirements.
4. Provide networking consultancy services for DC.
5. Design and set up a redundant network for DC to ensure minimum down time
with uptime expectation of 99%.
6. Design redundant leasing line routing on DNS facility.
7. Provide consultancy on backup and restore procedures.
8. Design and set up full clustering IBM HACMP solution for critical backend
application.
9. Provide maintenance support for system at DC.
Setting up a Disaster Recovery Center (DRC) for Pharmaniaga Bhd at Cyberjaya,
Century Square.
1. Provide consultancy services for DRC set up. Access the machine specifications
to ensure proper power rating requirement that meet the international standard
DRC regulation.
2. Certified safety standard to ensure DC set up is in accordingly to Bomba’s
requirements.
3. Provide system support for DRC applications. Setting up the DRC machines that
follows international DRC standard.
4. Provide backup and restore solution for DRC.

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6.1.2 Domino’s Pizza Malaysia
Domino’s Pizza, the largest Pizza Chain in the world with more than 6000 stores
worldwide; has 40 stores operate in Malaysia and the number is growing.
CMG set up DC for Domino’s Pizza Malaysia to house their mission critical Order Taking
System and Core Backend System. CMG also provides consultancy services, helpdesk,
comprehensive IT support and MIS solutions for Domino’s Pizza Malaysia since year
1998.
6.1.2 Syarikat Air Johor (SAJ)
Syarikat Air Johor (SAJ) is currently using Dataware’s DRC facilities in Menara MAA,
Johor to support its mission critical applications which includes Financial & Billing system.
SAJ also have a comprehensive backup solution for its workgroup servers such as mail,
exchange, JMS….and other servers.
CMG provides consultancy and services to access into SAJ current system environment.
We provide them with technical advice and suggestion for comprehensive system
backup solutions.
CMG also provides DRP for SAJ. The fundamental requirements of DRC and required
facilities are being deployed at Menara MAA, Johor. System replication exercise and
operation procedures were also implemented for SAJ. Currently, our DRC
communicates with SAJ HQ using a proven wireless facility with 20 Mbps wireless speed.
6.1.4 Ranhill Berhad
Ranhill Berhad (Ranhill) subsidiaries which include Ranhill Water Services Sdn Bhd
(RWS), Ranhill Construction and Engineering Sdn Bhd (REC) and Ranhill SENAI-
DESARU Highway project is currently using Dataware’s DRC facilities in Menara MAA,
Johor to support its mission critical data.
CMG provides consultancy and services to access into Ranhill’s current system
environment. We provide them with technical advice and suggestion for comprehensive
system backup solutions.

CMG also provides cold and warm disaster recovery strategy and services. The
fundamental requirements of DRC and required facilities are being deployed at Menara
MAA, Johor. System replication exercise and operation procedures were also
implemented for Ranhill. Currently, our DRC communicates with REC and RWS were
using a proven wireless facility with 20 Mbps wireless speed.

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