Estimated Wait Time Technical Briefing( Independent Study )

Course Number: 1401

This document is a technical description, providing details on the EWT action in Studio

Introduction to ASR( eLearning )

Course Number: 111
This course is an introduction to inContact's Automated Speech Recognition
functionality.

IVR Development Module 1: Setting Up Studio( eLearning )

Course Number: 4181
Learn how to install and configure the Studio User Interface.

IVR Development Module 2: Adding & Editing Actions( eLearning )

Course Number: 4182
Learn how to add functionality and flow to your scripts with Studio actions.

IVR Development Module 3: Building Your First Script( eLearning )

Course Number: 4183
Learn how to put together a basic inbound call script, including, hours checks, menu
options, queueing, and more.

IVR Development Module 4: Editing A Script( eLearning )

Course Number: 4184
Learn how to properly edit and build on to existing scripts without disrupting your
production environment.

Studio Snippet Function - Char( eLearning )

Course Number: 113
This course introduces the purpose of Char while demonstrating how to script and test
the function.

Studio Snippet Function - Contains( eLearning )

Course Number: 114
This course introduces the purpose of Contains while demonstrating how to script and
test the function.

Studio Snippet Function - Split( eLearning )

Course Number: 116
This course introduces the purpose and common uses of Split while demonstrating how
to script and test the function.

Studio Snippet Function - Substring( eLearning )

Course Number: 117
This course introduces the purpose and common uses of Substring while demonstrating
how to script and test the function.

Studio Snippet Functions - Count & Size( eLearning )

Course Number: 115
This course introduces the purpose of Count and Size, while demonstrating how to
script and test the functions.

IVR Development Using Studio - Public( Classroom Training )

Course Number: 601
Building an IVR using inContact Studio. For questions regarding pricing and how to
register, please contact our Customer Service department or your CSM

12 Months of Studio Actions – Tips and Tricks throughout the Year( Online Training )

Course Number: 3044

View the recording: https://register.gotowebinar.com/register/7412289856196032771 When it
comes to building routing flows for any channel, Studio is your best friend, every month of the
year. As part of the CXone cloud customer experience platform, Studio gives you the choice of
over 170 “Actions”, so there's always lots to explore and learn. In this fast-paced Power Hour,
our Studio experts will share tips and tricks on some well-known Actions, such as ESTIMATED
WAIT TIME and logic Actions (IF, CASE, LOOP, FOR, ASSIGN), as well as some more hidden
gems. Join us for this "zodiac" of studio actions, and don’t forget to bring your Studio questions,
too!