Office Administration

School Based Assessment

2018-2019

Candidates’ names: Kimberly Griffiths, Britney Joseph, Judeen Kerr, Juleen Kerr,
Levaughn Riley

Candidates’ numbers:

Centre numbers:

Year: 2019

Territory: Jamaica

School: Little London High School

Title: Communication and Operations

 Table of Contents

Title ------------------------------------------------------------------------------------------ 1

Aims ------------------------------------------------------------------------------------------ 2

Functions ----------------------------------------------------------------------------------- 3

Correspondence letter --------------------------------------------------------------------- 4

Gathering Data

Methodology -------------------------------------------------------------------------------- 5-9

Questionnaire ------------------------------------------------------------------------------ 10

Schedule ---------------------------------------------------------------------------------- 11

Regulations --------------------------------------------------------------------------------- 12

Presentation ---------------------------------------------------------------------------------- 13

Bibliography ---------------------------------------------------------------------------------- 14
 Title

To investigate the communication media used at the Couple’s Resort & Spa and how it impacts
the operation of the business.
 Aims

This project seeks to find out:

1. The communication media used in the reception area at the Couple’s Resort & Spa.
2. How the communication media affects the operations of the business.
 Functions

Functions of the reception area:

1. The reception area is used to greet all visitors.

2. To provide a waiting area for visitors until they are met by the person they are waiting to
meet.
 Correspondence

Top Road

Little London P.O

Westmoreland

February 27, 2019

The Manager

Norman Manley Blvd

Negril

Westmoreland

Dear Sir/Madam,

We area group of students from the Little London High School asking permission to conduct a
research on your business in order to complete our group school-based assessment (S.B.A), so
that we can receive a good grade in our Caribbean Examination Council (CXC) exams.

Our S.B.A is based on Communication and Operations, so we would like to know more about
that aspect of the firm, for example, if there is good communication between the employees and
the employers causing the business to operate well.

We are hoping that you could schedule a date for us, so that we could be able to come in and ask
some questions and observe your business in order to complete our S.B.A.

Thank you for your co-operation.

Yours respectfully,

Students of Little London High.

 Methodology

For the methodology questionnaire, observation and interview was chosen to be the three
methods.
 Questionnaire

Advantages:

1. Cost–efficient: Questionnaires is the most affordable way to gather quantitative data.

2. Speedy results: Its quick and easy to collect results with online and mobile tools.
3. Does not require the revealing of identity: A respondent does not have to reveal their
identity.

Disadvantages:

1. Dishonesty: This can be an issue as respondents may not be 100% truthful with their
answers.
2. Differences in understanding and interpretation: There may be lack of comprehension
without someone being there to explain the questions.
3. Skipped questions: with the usage of questionnaires there may be some ignored
questions.
 Observation

Advantages:

1. Simplest method: Observation is most likely the most common and simplest method of
data collection.
2. Greater accuracy: In other methods the researcher is dependent upon the responses that
they get, but with observation the researcher does not have to worry about the accuracy of
the data being supplied.
3. Universal: Observation is a common method used around the world whether physical or
social.

Disadvantages:

1. Some occurrences or may not be open to observation: There are many personal
behaviorsor secret activities which are not open for observation.
2. Slow investigation: observation is a time taking process and for valid results cannot be
hurried.
3. Personal bias: This can cause personal view or looking at things in a way that creates
obstacles for making valid generalization.
 Interview

Advantages:

1. Easy correction of speech: Any misunderstanding of and mistake can be rectified easily
in an interview.
2. Development of relationship: Relation between the interviewer and the interviewee can
increase mutual understanding and co-operation.
3. Sufficient information: As the interviewer can ask the interviewee any question.

Disadvantages:

1. Incomplete process: Suitable candidate cannot be selected by interview only.

2. No record: In the case of the interview some confusion may rise in the future as there is
no evidence.
3. Lack of attention: Much attention is required for a good interview.
 Questionnaire

1. How is the communication and operation in your company?

Satisfactory [ ] Unsatisfactory [ ] Neutral [ ]

2. Do the workers have proper communication skills?

Yes [ ] No [ ] Not sure [ ]

3. Is there proper communication between the workers and Management?

Yes [ ] No [ ] Not sure [ ]

4. If your answer to item #2 is yes, does this help to ensure the proper operation of your
business?
Yes [ ] No [ ]

5. What kind of communication media is used in your business?

________________________________________________________________________
________________________________________________________________________

6. Is this type of media effective in your business?

Yes [ ] No [ ] Not sure [ ]

7. How does this type of media affect the business?

Negatively [ ] Positively [ ]

8. Do you think communication is important in order for the business to operate well?
Yes [ ] No [ ]

9. Is there proper communication used in the reception area?

Yes [ ] No [ ]

10. What kind of communication is used in this area?

________________________________________________________________________
________________________________________________________________________

11. Is this type of communication efficient for the reception area to run properly?
Yes [ ] No [ ]
12. Have there ever been any complaints about improper communication?
Yes [ ] No [ ]

13. How many times do you check on the operation of the reception area?
Every day [ ] Once a month [ ] Not often [ ]
 Regulations and Policies

Couples Resort accommodates adults only, couples only guests that must be 18 years of age or
older to book and stay at any four of our resorts.

There is a minimum length of stay requirement on some dates and can be changed at any time for
any period.

Minimum length of stay requirements may vary for local residents, however, Jamaican residents
must provide valid Jamaican ID to receive resident benefits.

Accommodation photographs are only a representation and not actual room floor plans.
 Schedule

Activities Date Comment

A topic was chosen by the January 3,2019

group members to work with.

Group members wrote the January 22,2019

correspondence.

The methodology, questions, February 12, 2019

schedule and regulations were
completed.

The presentation was February 27,2019

completed.

The bibliography was done February 27,2019

last after completing the
S.B.A.
 Presentation

45%

40%

35%

30%

25%

20%

15%

10%

5%

0%
Satifactory Unsatifactory Neutual

This chart represent the data of question one (1) in the Questionnaire.
 Reception area Check

10%

35%
Every Day
Once A month
Not Often

55%

This pie chart represents the Responses in Question thirteen (13) in the
Questionnaire.
 Media Affecting Business

47% Negatively

53% Positively

This pie chart represents the Responses in Question Seven (7) in the Questionnaire.
 Bibliography

www.slideshare.com

https://thebusinesscommunication.com

https://surveyanyplace.com

www.yourarticlelibrary.cm

Office Administration for CSEC by Ann-Margaret Jacob -Goodreads