DCB RuPay – NiYO Card: Frequently Asked Questions
S.No Nature of Type of Complaint
Complaint
1 Account How do I check the available
Balance balance in my account?
2 Statement How do I check my
statement?
3 ATM Can I withdraw money using
Withdrawal this card?
4 ATM Pin How do I change my ATM
Change PIN?
5 Card Lost I have lost my card. How to
get the new card?
6 Supplementary What is suppli card?
Card
7 Fund Transfer Can I do a fund transfer
from DCB account?
8 Fund Transfer How do I transfer money
from DCB-NiYO to other
back account?
9 Fund Transfer I have transferred money to
my beneficiary account.
However, the beneficiary
has not received the money
and my account got debited.
What should I do?
10 Personal Data I want to change my
Change personal data in my account
(e.g.- mobile number / DOB
etc)
11 Transaction I am unable to withdraw
Decline cash from ATM?
12 App Issue I am unable to login to App?
13 Dispute I have done a cash
withdrawal, but cash not
dispensed, and amount got
debited from the account?
14 Dispute While doing the
POS/ECOM/ATM transaction
amount got debited twice?
Response
Option 1 - IVR – Please call 1800 258 3009 from your Registered
Mobile Number (RMN) to check your balance. Option 2 - Log into
your DCB - NiYO Bharat App and check your balance as well as your
transaction history. Option 3 - Give a missed call to 7208053710.
Option
You can check/download the statement from DCB - NiYo Bharat
App.
Yes, You can. All the ATM transaction from DCB bank is free of
cost. However, you will be charged INR 23.6 per cash withdrawal
transaction or ATM enquiry after you have exhausted your quota
of Three (3) free transactions per month from Non-DCB ATMs
You can change your ATM PIN using the mobile app. Just log in to
the DCB -NiYO Bharat APP, verify your details & change your ATM
PIN. Alternatively, you may log in to https://my.goniyo.com and
change your ATM PIN
It is advisable to lock the card from Bharat App for security
reasons. Customer can collect the replacement card from the NiYo
representative/corporate. Customer has to call Customer Support
at 1800 258 3009 from the RMN and the Customer Support Officer
after the successful validation will activate the replacement card.
It is a backup card which you can give to your family members to
withdraw cash from your account. For more information Please call
on toll free 1800 258 3009 or write and email to care@goniyo.com
Yes, you can transfer fund to any bank account in India also receive
funds from any bank account in India.
You can transfer from Niyo Bharat App by adding the beneficiary.
Please advise to call on our toll free 1800 258 3009 or write and
email to care@goniyo.com
Please advise to call on our toll free 1800 258 3009 or write and
email to care@goniyo.com
Please advise to call on our toll free 1800 258 3009 or write and
email to care@goniyo.com
Please advise to call on our toll free 1800 258 3009 or write and
email to care@goniyo.com
Please advise to call on our toll free 1800 258 3009 or write and
email to care@goniyo.com
Please advise to call on our toll free 1800 258 3009 or write and
email to care@goniyo.com
 DCB RuPay – NiYO Card: Frequently Asked Questions

15 Card How can I lock/unlock my You can lock/unlock your card using the mobile app or the IVR
lock/unlock card?
16 General Is there any charges on this There is an annual charge of INR 200 + taxes i.e. Rs 236/- as per
Information card? current taxes.
17 General What is the validity of the The DCB - NiYO card is valid for 5 years.
Information card?
18 General Whom to contact for any Option 1 -Write to us through your DCB - NiYO Bharat APP. Option
Information issues with the DCB - NiYo 2 - You can email us at care@goniyo.com. Option 3 - Call us at
card/account? 1800 258 3009 (Toll Free), from your RMN so that we can assist
you instantly with your query.
19 General What is my IFSC code? Your IFSC will be in the format: DCBL0000VAA. This will be
Information mentioned on your DCB - NiYO app and in the welcome kit.