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The Paper
Improving the Business Communication Skill
For
The Business Communication
By:
TANJUNGPURA UNIVERSITY
2017
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ABSTRACT
This paper contain Tips and Trick for Improve Business Communication base on
many evidence and source in daily life. The Business Communication very
important for many thing that related on the Business. That’s all will be explain
more after reading this paper.
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TABLE OF CONTENT
COVER................................................................................................. i
ABSTRACT............................................................................................ ii
TABLE OF CONTENTS......................................................................... iii
I. Preface ........................................................................................ 1
II. Background.................................................................................. 2
III. Formulation of The Problem........................................................ 3
IV. Our Purpose ................................................................................ 4
V. Contents....................................................................................... 5
V.I Business Communication ..................................................... 5
V.II Listening ............................................................................. 5
V.III Act or Nonverbal Communication..................................... 7
VI. Conclusion .................................................................................. 10
VII. Suggestion .................................................................................. 10
VIII. Closing........................................................................................ 10
IX. Source.......................................................................................... 10
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I. PREFACE
I says Thanks to GOD that has given His blessing to the writer to complete the English paper
titled task that.
The authors also wish to convey our gratitude for the depth and sincere for them that has
guided in the complete this paper. This paper contains about the concept of freedom
according to management and also limits the limits of freedom according Business
Communication
Many evidence and source proved in daily life. Accidentally, we have been did
communication. But, not communication for Business, only common communication.
Hopefully this article can be useful and give us more knowledge about the concept of
freedom according to Islam. Thank you for your attention.
Author
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II. BACKGROUND
Base on many case, each people can’t speak well when face some business partner,
consumer or klien. That is happent because many things, like nervous, scary to offend, any
many more. The language skill of the Business communication is very need it for solve that
problem.
When face them, the most people have mistake and not very well for conversation.
Listening and speaking work corresponding while we did conversation. Not only that, act
have a role important to. While did some mistaken like make offend the partner or klien,
many of them deline the agreement, because little this. This problems just only are
communication.
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For solve mistake the business communication that i’ve been told the reader before.
Communication are very common and little thing, but danger and hard. Usually, if we
underestimate little thing like that, many of us don’t realize how be important is Until we
ignore little thing like that. I remembered you are the reader, don’t ignore the little thing
like that. Because, something a little sooner a later will be bigger you can tough.
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The Business communication realted on the Speaking, Reading and Acting. So,
I’ve been already prepare some kind of purpose you that you will be face.
1. The reader impove the business communication
2. Example in many case communication for business
3. Tips and Trick communication for business
4. Improve nonverbal communication like act while speaking
5. More active in listening and speaking
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V. CONTENTS
V.II Listening
Barriers to Effective Listening
Physical barriers
Hearing disabilities, noisy surroundings
Psychological barriers
Tuning out ideas that counter our values
Language problems
Unfamiliar or charged words
Nonverbal distractions
Clothing, mannerisms, appearance
Thought speed
Our minds process thoughts faster than speakers express them
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Faking attention
Pretending to listen
Grandstanding
Talking all the time or listening only for the next pause
1. Stop talking.
2. Control Your Surrounding.
3. Establish a receptive mind-set.
4. Listen for main points.
5. Capitalize on lag time.
6. Listen between the lines.
7. Judge ideas, not appearances.
8. Hold your fire.
9. Take selective notes.
10. Provide the feedback.
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1. Eye contact, facial expression, and posture and gestures send silent messages.
2. Time, space, and territory send silent messages.
a. Time (punctuality and structure of)
b. Space (arrangement of objects in)
c. Territory (privacy zones)
3. Eye contact, facial expression, and posture and gestures send silent messages.
4. Time, space, and territory send silent messages.
5. Appearance sends silent messages.
a. Appearance of business documents.
b. Appearance of people.
1. Oral Message
a. Use simple English.
b. Speak slowly and enunciate clearly.
c. Encourage accurate feedback.
d. Check frequently for comprehension.
e. Observe eye messages.
f. Accept blame.
g. Listen without interrupting.
h. Remember to smile.
a. Follow up in writing.
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2. Written Message
a. Adapt to local formats
b. Consider hiring a translator
c. Use short sentences and short paragraphs
d. Avoid ambiguous wording
e. Strive for clarity
f. Cite numbers carefully
For transmitting effective written or oral messages, Certain principles must be followed.
These principles are advocated by Francis J. Bergin provide guidelines for choice of content
and style of presentation adapted to the purpose of the receiver of the message
a. Completeness
Every communication must be complete and adequate. Incomplete messages keep
the receiver guessing, create misunderstanding and delay actions.
Every person should, therefore, be provided with all the required facts and figures.
b. Conciseness
In business communication, you should be brief and be able to say whatever you
have to say in fewest possible words without sacrificing. Conciseness is desired
because of the following benefits:
- A concise message saves time and expense for both sender and receiver.
- Conciseness contributes to emphasis; by eliminating unnecessary words, you let
important ideas stand out.
- When combined with a “you-view”, concise messages are inherently more
interesting to recipients as they avoid unnecessary information.
c. Clarity
In effective business communication the message should be very much clear. So that
reader can understand it easily. You should always Choose precise words. Always
choose familiar and easy words. Construct effective sentences and paragraphs.
d. Correctness
- The term correctness as applied to business messages means right level of
language and accuracy of facts, figures and words.
- If the information is not correctly conveyed, the sender will lose credibility.
- Transmission of incorrect information to superiors will vitiate decision making
process.
- Transmission of incorrect information to outsiders will spoil the public image of
the firm.
- To convey correct messages, grammatical errors should also be avoided.
- You should not transmit any message unless you are absolutely sure of its
correctness.
e. Consideration
- Consideration means that you prepare every message with the recipient in mind
and try to put yourself in his or her place.
- Try to visualize your readers (or listeners)—with their desires, problems,
circumstances, emotions, and probable reactions to your request.
- Then handle the matter from their point of view
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VI. Conclusion
VII. Suggestion
More carefully when talk to someone, thinking in mind before out some word when talk
from mouth and keep practice for improve the business communication and minimize the
eror or mistake.
VIII. Closing
I hope this paper very helpful for your the sudy, the assignment, and the
common source in daily life.
IX. Source
https://www.google.co.id/?gws_rd=cr&ei=t5C1WLrqKcqBvgTaurfQDQ#q=Business+commu
nication&*