Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Publication No.
9813/2100-1
World Class
Customer Support
Copyright © 2004 JCB SERVICE. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any other means,
electronic, mechanical, photocopying or otherwise, without prior permission from JCB SERVICE.
Issued by JCB Technical Publications, JCB Aftermarket Training, Woodseat, Rocester, Staffordshire, ST14 5BW, England. Tel +44 1889 591300 Fax +44 1889 591400
Notes:
0 9813/2100-1 0
Contents Page No.
ServiceMaster
Introduction .................................................................................................... 1
Why Use ServiceMaster? ......................................................................... 1
What is Servicemaster? ........................................................................... 2
How to Set Up Servicemaster .................................................................. 4
Network Systems ......................................................................................... 21
What is the Network System? ................................................................ 21
CANbus Communications System ......................................................... 21
Fault Codes ................................................................................................. 22
CAN Enabled Display ............................................................................. 22
CANbus Connected Computer ............................................................... 22
ServiceMaster Tools .................................................................................... 23
Diagnostics Tool - User Guide ................................................................ 24
Vehicle Setup Data Tool - User Guide .................................................... 30
Flashloader Tool - User Guide ................................................................ 35
i i
Section 1 - ServiceMaster
ServiceMaster
Introduction
Why Use ServiceMaster? parameters. Without the correct data the machine will not
operate correctly.
JCB machines use the latest developments in electronic
management of machine systems. This means that This can only be done with ServiceMaster.
machine systems such as service hydraulics, engine,
transmission and steering are controlled using electronic Re-Programming ECUs
control units (ECUs).
The ECU's use pre-loaded data to compute responses to
The ECUs process inputs from electrical sensors and then inputs from sensors. If an ECU is replaced the correct data
output signals to electrical actuators on the applicable files must be programmed (`flashed') into the ECU
devices. The ECUs are also connected to the machine memory.
CANbus electronic communication system.
New data files may also be issued by JCB Service to
Fault Finding improve machine operation. This will also require the ECU
to be re-programmed.
Faults with ECU controlled systems can be difficult or
impossible to trace using traditional methods. This can only be done with ServiceMaster.
System faults that are present, or have happened in the – This can only be done with ServiceMaster.
past can be seen. This is not only useful when fault finding
but can also identify poor standards of maintenance. For
example a log showing a history of water in fuel detected.
What is Servicemaster?
Introduction
Servicemaster Structure
Service History
Note: The procedures that follow describe how to set up 3 Start Servicemaster.
Servicemaster for USB compatible equipment. There are
other procedures and options. These are described in 4 Load the DLA laptop driver software.
detail in the Servicemaster help files contained on the JCB
Service Information DVD. 5 Configure the DLA type and communications port.
Before you set up Servicemaster make sure you have: 6 Make sure that the DLA flash memory contains the
latest firmware file.
– A Microsoft Windows compatible laptop computer
with a DVD drive and/or a USB port A 7 Connect Servicemaster to the machine CANbus.
Note: Servicemaster is compatible with Windows 98, K New Installation of JCB ServiceMaster
2000, ME, XP, Vista, and 7 (32 bit and 64bit). DVD ( T 1-5)
K New Installation of JCB ServiceMaster
– The latest Servicemaster software B (DVD and
WebUpdate ( T 1-8)
internet connection for web updates).
– A JCB compatible data link adapter (DLA) C. K Start Servicemaster ( T 1-15)
– The correct connection cables D. K Load the DLA Laptop Driver Software ( T 1-16)
K Configure the DLA Type and Communications
Important: DO NOT connect any cables at the laptop, Port ( T 1-16)
DLA or machine now.
K Check the DLA Firmware File ( T 1-18)
K Connect Servicemaster to the Machine
CANbus ( T 1-20)
T063421
Fig 2.
T0640010-1
Fig 4.
T040010-2
Fig 5.
T0640010-11
Fig 3.
T040010-3
3 This will start the setup application, click on "Install Fig 6.
V10.0.3".
6 On the next screen, click "Next".
T040010-5 T040010-7
Fig 7. Fig 9.
7 The next screen requires you to put in your username 9 The next screen shows you where ServiceMaster will
and organization. Once inserted, click next. be installed to on your computer. Click next to begin
the install.
T040010-6
Fig 8. T040010-7
Fig 10.
8 On the next screen, please choose "Complete" to do
the full install to your laptop. 10 During the install you may get a number of errors
indicating language files for TransLink haven't been
found. Please click Ignore, these files will be installed
later via WebUpdate.
T040010-9
Fig 13.
11 Once the install has finished, you will get the following
popup box.
T040010-10
Fig 14.
T040010-8
Fig 12.
T064000-3
Fig 15.
T064000-2
Fig 16.
4 If you do not already have a User ID and Password
then please click Get Support and apply for an 6 Clicking this will bring up a popup with the following
account with access to JDS and Serviceparts Pro. screen:
5 Once logged in you will find a link on the left hand tool
bar called "JDS", click this.
T064000-4
Fig 17.
T064000-1
Fig 20.
T064000-11
10 The download will now begin. When the download is
Fig 18.
finished, the installer will automatically run.
8 Within the orange text there is a "click here" link. Click
this to begin the download of JCB WebUpdate.
T064000-8
Fig 21.
T064000-9
Fig 19. 11 JCB WebUpdate has now finished installing and the
following icon should appear on your desktop:
9 Please click "Run" when the above popup appears.
This will begin the download. Due to the firewall on
the computer you may get the following popup, if this
occurs, click "Run".
T064000-10
Fig 22.
T064000-11
Fig 23.
4 Clicking on this box will begin the authorisation 9 From here you can either click "Details" to see which
process. files have been changed, added or removed.
T039990
Fig 24.
T064020-1
Fig 28.
T064020-2
Fig 29.
T063980
Fig 30.
Setup Parameter
settings, Option/
Attachment control
Alternative To install these applications you need to take the following
Language Support steps:
Model/Serial
Number – On the front end, click the other tab
Identification
– Click on general
vI9 Vehicle Setup
– Click onto "extra applications"
Data Logging Running Data
– Choose the relevant tool which you require to be
Collection,
installed and run the installer.
Operating Data,
Statistics, Device
Once the installer has been run, the icon should have
Error Log
changed within the machine tool page. e.g. the above icon
Recording.
has now become:
Data Logger
Service History Engine Hour
records, Service
Dealership Codes.
Service History
Flashloader Reprogramming
and Software
update/Revision
capability.
Flashloader
Diagnostics ECU I/O testing
and diagnostics.
Diagnostics
Fig 31.
T064020-
Fig 33.
T063980
Fig 32.
To use Servicemaster for the first time you must load the
DLA driver software. You will not have to do the procedure
again.
T064020-11
Fig 36.
T06020-5
Configure the DLA Type and Communications
Fig 34. Port
5 Double click on the USB driver icon. To use Servicemaster for the first time you must make sure
K Fig 36. ( T 1-16) that the correct DLA and laptop port is selected to
communicate with the DLA. You will not have to do the
procedure again.
T06020-8
Fig 37.
Co47220-C1
Fig 38.
T06020-9
Fig 39.
A
Fig 42.
D A
C
D
Fig 44.
Network Systems
Fault Codes
ServiceMaster Tools
Vehicle Setup View and change engine and K Vehicle Setup Data Tool -
machine specification data stored the User Guide ( T 1-30)
engine ECU.
Diagnostics Tool - User Guide Chooser window opens. Check the button to match to
the Current Device. Click `Apply' K Fig 47. ( T 1-24).
Introduction
!MWARNING
Be sure to read and follow any on screen instructions. Fig 47.
Failure to follow correct procedure could result in
death or injury. Diagnostics Overview
2-4-5-5
There are several key elements to the diagnostics tool.
Connecting the Diagnostics These can be seen labelled below. Each element is
explained in detail in later sections.
To use Diagnostics your laptop computer must be
connected to the machine CANbus. K Connect
Servicemaster to the Machine CANbus ( T 1-20)
Fig 46.
5 10 6 7 8
1
2
3
9
11
4 12
Fig 48.
Key:
1 Menu Bar K Menu Bar - File 9 Page List K Page
Menu ( T 1-26) List ( T 1-27)
2 Start and Stop Buttons K Start and Stop 10 LED Status Key K LED Status
Buttons ( T 1-27) Key ( T 1-28)
3 Engine Selection Buttons 11 Status Bar K Status
bar ( T 1-27)
4 Main Window 12 CAN communication status LEDs K Status
bar ( T 1-27)
5 Engine Connector Page
6 Machine Connector Page
7 Actuator Test Page
8 Fault Codes Page K Fault Codes
Page ( T 1-29)
Fig 51.
– Preferences option opens up the Preference
Dialogue K Fig 51. ( T 1-26).
– From the Preferences Dialogue there is support for
T060030-2
multiple languages. Use the drop-down menu and
Fig 49. scroll bar to chose the required language. Languages
available are
On exiting the program communications with both ECU – English (United Kingdom)
and DLA are shut down.
– French (France)
– German (Germany)
– Spanish (International Sort)
Status bar
Fig 52. There are 2 items of interest displayed on the Status Bar,
– About: Opens a window showing the part number which is located along the bottom of the Diagnostics main
and the version number of the installed copy of the window.
Diagnostics software.
– Help: Opens a help file about the software.
– Engine Help: Opens a help file containing
information about the engine sensor and actuator
devices for engine control. Fig 55.
Start and Stop Buttons Connected ECU: The type of ECU connected to the
Diagnostics tool is indicated on the far left side of the
These offer the same function as the Start Diagnostics Status bar.
and Stop Diagnostics options within the Options Menu.To
start the Diagnostics tool communicating with the CAN communications: Two small LEDs indicate data
gearbox ECU simply click on the Start Button (large green being transmitted (red) and received (green) over the CAN
LED) at the top of the Main Window.Similarly, click on the communications link .
Stop Button (large red LED) to cease communications
K Fig 53. ( T 1-27). These LEDs can be seen to be flashing rapidly as data is
transported. This can be another useful aid to determining
the state of any established communications.
T060030-2
Fig 56.
LED Colour Electrical signal status
Red Off
Green On/Active
Blue Open circuit
Yellow Short Circuit
Grey No data
Fig 57.
This page allows the engineer to access fault codes logged necessarily active. To link to information about the
by the ECU. The ECU logs a fault code if sensor or fault code click on the code.
actuator signals are not valid. These codes are useful – Save Faults: Click the button to save the fault code
when fault finding. lists as a file to a computer location.
– Link to Fault Code List: Click to link to a complete
– Active Fault Codes: Displays fault codes for active
list of possible fault codes.
faults in real time. To link to information about the fault
code click on the code. – Erase Fault Codes: Click the button to erase logged
fault codes from the ECU memory.
Note: Start the engine to see all the active fault codes.
Connecting Vehicle Setup 4 Select `Engine Tools' from the drop down list
K Fig 46. ( T 1-24) and then start the vehicle set up
To use Vehicle Setup your laptop computer must be tool running by clicking on the Vehicle Setup icon
connected to the machine CANbus. K Connect K Fig 60. ( T 1-30).
Servicemaster to the Machine CANbus ( T 1-20)
5 The Vehicle Setup tool will then open. There are four
groups of data to avaialble shown by the tabs:
General
Wheels
Options
Injector Calibration
Fig 58.
Fig 61.
Fig 62.
Fig 63.
Fig 64.
If the ECU is replaced and the data file in its flash memory
is not applicable it will be necessary to `flash' the ECU
memory with the correct data file. The Flashloader
software tool can be used to access the data file name
currently loaded in the ECU memory and is necessary up Fig 66.
load a new data file ito the ECU.
4 Select the required machine range.
Connecting Flash Loader
Starting Flashloader
Fig 65.
Fig 68.
Fig 67.