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ServiceMaster Introduction

Publication No.
9813/2100-1

World Class
Customer Support
Copyright © 2004 JCB SERVICE. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any other means,
electronic, mechanical, photocopying or otherwise, without prior permission from JCB SERVICE.

Issued by JCB Technical Publications, JCB Aftermarket Training, Woodseat, Rocester, Staffordshire, ST14 5BW, England. Tel +44 1889 591300 Fax +44 1889 591400
Notes:

0 9813/2100-1 0
Contents Page No.
ServiceMaster
Introduction .................................................................................................... 1
Why Use ServiceMaster? ......................................................................... 1
What is Servicemaster? ........................................................................... 2
How to Set Up Servicemaster .................................................................. 4
Network Systems ......................................................................................... 21
What is the Network System? ................................................................ 21
CANbus Communications System ......................................................... 21
Fault Codes ................................................................................................. 22
CAN Enabled Display ............................................................................. 22
CANbus Connected Computer ............................................................... 22
ServiceMaster Tools .................................................................................... 23
Diagnostics Tool - User Guide ................................................................ 24
Vehicle Setup Data Tool - User Guide .................................................... 30
Flashloader Tool - User Guide ................................................................ 35

i i
Section 1 - ServiceMaster

ServiceMaster
Introduction

Why Use ServiceMaster? parameters. Without the correct data the machine will not
operate correctly.
JCB machines use the latest developments in electronic
management of machine systems. This means that This can only be done with ServiceMaster.
machine systems such as service hydraulics, engine,
transmission and steering are controlled using electronic Re-Programming ECUs
control units (ECUs).
The ECU's use pre-loaded data to compute responses to
The ECUs process inputs from electrical sensors and then inputs from sensors. If an ECU is replaced the correct data
output signals to electrical actuators on the applicable files must be programmed (`flashed') into the ECU
devices. The ECUs are also connected to the machine memory.
CANbus electronic communication system.
New data files may also be issued by JCB Service to
Fault Finding improve machine operation. This will also require the ECU
to be re-programmed.
Faults with ECU controlled systems can be difficult or
impossible to trace using traditional methods. This can only be done with ServiceMaster.

In addition to the primary function of machine control the Summary


ECUs are also able to detect possible faults with sensors
and actuators. The faults are `logged' using a code With the latest ServiceMaster software loaded on your
system. laptop and you can:

Use ServiceMaster to see and understand these codes. – Fault find


– For fast, effective fault finding.
In addition ServiceMaster has direct links to relevant on- – Check maintenance standards
screen help information about relevant devices. This
information is designed to help you identify, test, and if – See if the machine has been abused.
applicable, remove and replace devices. – View and change machine set up data
– This can only be done with ServiceMaster.
Identify Poor Maintenance – Flash ECUs with the correct data files

System faults that are present, or have happened in the – This can only be done with ServiceMaster.
past can be seen. This is not only useful when fault finding
but can also identify poor standards of maintenance. For
example a log showing a history of water in fuel detected.

Use ServiceMaster to see and understand these logs.

Access Machine Set Up Data

Machine parameters such as tyre sizes, gear shift points


and engine injector calibration codes are all stored and
used by the relevant control ECU's. During the life of the
machine it will be necessary to change some of these

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Section 1 - ServiceMaster
ServiceMaster
Introduction

What is Servicemaster?
Introduction

JCB Servicemaster is software for use with Microsoft


Windows and a laptop personal computer.

The laptop computer is connected to the machine


‘diagnostic socket' using special cables and an adapter.
Use ServiceMaster software to:

– Display data from machine ECUs


– Change data stored in ECUs

CANbus Communications System

C Controller A Area N Network


T063980
Servicemaster software communicates with the machine Fig 1.
ECUs using the CAN.
Tool Sets
CAN is an electronic communications system that
connects compatible machine ECUs to one pair of data Tool sets are different for each machine range. A typical
wires called the CANbus. Coded data is sent to and from tool set includes:
the ECUs on the CANbus. By connecting Servicemaster
software to the CANbus this data is seen and decoded for
use by an engineer.

Servicemaster Structure

Servicemaster software is supplied via DVD and updated


via internet.
Vehicle Setup tool Diagnostics tool
A selector window is used to choose the correct software
tool set for each machine range.

Flash Programmer tool Data Logger tool

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Section 1 - ServiceMaster
ServiceMaster
Introduction

Service History

Each tool is specific to the chosen machine range. The tool


icons are `shortcuts' to the tool software files. Detailed
information about how to use the tools is given in the
applicable machine documentation.

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Section 1 - ServiceMaster
ServiceMaster
Introduction

How to Set Up Servicemaster 2 Run the service master WebUpdate.

Note: The procedures that follow describe how to set up 3 Start Servicemaster.
Servicemaster for USB compatible equipment. There are
other procedures and options. These are described in 4 Load the DLA laptop driver software.
detail in the Servicemaster help files contained on the JCB
Service Information DVD. 5 Configure the DLA type and communications port.

Before you set up Servicemaster make sure you have: 6 Make sure that the DLA flash memory contains the
latest firmware file.
– A Microsoft Windows compatible laptop computer
with a DVD drive and/or a USB port A 7 Connect Servicemaster to the machine CANbus.

Note: Servicemaster is compatible with Windows 98, K New Installation of JCB ServiceMaster
2000, ME, XP, Vista, and 7 (32 bit and 64bit). DVD ( T 1-5)
K New Installation of JCB ServiceMaster
– The latest Servicemaster software B (DVD and
WebUpdate ( T 1-8)
internet connection for web updates).
– A JCB compatible data link adapter (DLA) C. K Start Servicemaster ( T 1-15)

– The correct connection cables D. K Load the DLA Laptop Driver Software ( T 1-16)
K Configure the DLA Type and Communications
Important: DO NOT connect any cables at the laptop, Port ( T 1-16)
DLA or machine now.
K Check the DLA Firmware File ( T 1-18)
K Connect Servicemaster to the Machine
CANbus ( T 1-20)

T063421
Fig 2.

To set up Servicemaster for the first time:

1 Install Servicemaster from the DVD.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
New Installation of JCB ServiceMaster DVD

This topic covers the new installation of JCB


ServiceMaster on a new laptop / PC.

1 Once you have put the CD into your computer, open


"My Computer" and select the CD Drive (D:).

2 Double clicking on this will explore the contents of the


CD. Please double click on the "Setup.exe"
application.

T0640010-1
Fig 4.

4 Note: The version number will depend on when the


CD was obtained.

5 A popup box will now appear to allow you to select a


language. Once selected, click "OK"

T040010-2
Fig 5.

T0640010-11
Fig 3.
T040010-3
3 This will start the setup application, click on "Install Fig 6.
V10.0.3".
6 On the next screen, click "Next".

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Section 1 - ServiceMaster
ServiceMaster
Introduction

T040010-5 T040010-7
Fig 7. Fig 9.

7 The next screen requires you to put in your username 9 The next screen shows you where ServiceMaster will
and organization. Once inserted, click next. be installed to on your computer. Click next to begin
the install.

T040010-6
Fig 8. T040010-7
Fig 10.
8 On the next screen, please choose "Complete" to do
the full install to your laptop. 10 During the install you may get a number of errors
indicating language files for TransLink haven't been
found. Please click Ignore, these files will be installed
later via WebUpdate.

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Section 1 - ServiceMaster
ServiceMaster
Introduction

T040010-9
Fig 13.

To6020-10 13 The two shortcuts will be placed on the desktop


Fig 11.

11 Once the install has finished, you will get the following
popup box.

T040010-10
Fig 14.
T040010-8
Fig 12.

12 Once you have clicked OK, the following screen will


appear. Clicking Finish on this will take you to the JCB
portal, please see Fresh Installation of JCB
WebUpdate for the next steps.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
New Installation of JCB ServiceMaster
WebUpdate

This topic covers the fresh installation of JCB WebUpdate


on a new laptop / PC.

1 Once you have ServiceMaster installed on your


laptop you will need to keep it updated. This is done
via JCB Webupdate. The following steps are a guide
to downloading and installing JCB WebUpdate.

2 JCB WebUpdate is installed using the following web


address: www.business.jcb.com.

3 This link brings up the following page:

T064000-3
Fig 15.
T064000-2
Fig 16.
4 If you do not already have a User ID and Password
then please click Get Support and apply for an 6 Clicking this will bring up a popup with the following
account with access to JDS and Serviceparts Pro. screen:

5 Once logged in you will find a link on the left hand tool
bar called "JDS", click this.

T064000-4
Fig 17.

7 From this screen, click on the SM WebUpdate link on


the left hand tool bar. This will bring up the following
screen:

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Section 1 - ServiceMaster
ServiceMaster
Introduction

T064000-1
Fig 20.

T064000-11
10 The download will now begin. When the download is
Fig 18.
finished, the installer will automatically run.
8 Within the orange text there is a "click here" link. Click
this to begin the download of JCB WebUpdate.

T064000-8
Fig 21.
T064000-9
Fig 19. 11 JCB WebUpdate has now finished installing and the
following icon should appear on your desktop:
9 Please click "Run" when the above popup appears.
This will begin the download. Due to the firewall on
the computer you may get the following popup, if this
occurs, click "Run".

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Section 1 - ServiceMaster
ServiceMaster
Introduction

T064000-10
Fig 22.

12 Please follow the instruction in the Authorising JCB


WebUpdate downloads to authorise your downloads.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
Authorising JCB WebUpdate Downloads

This topic covers the authorisation process needed to


access downloads via JCB WebUpdate on a laptop / PC.

1 After the installation you will need to authorise the


download to ensure that you get future updates.

2 This is accessed from the webupdate section of JDS


(see instruction within Fresh Installation of JCB T04000-6
Fig 25.
WebUpdate to get to the following page).
6 This now completes the authorisation step of JCB
WebUpdate.

7 To perform a ServiceMaster Update, please run


WebUpdate either by using your desktop icon or from
within the help menu within ServiceMaster.

8 The program will check for updates and inform you if


you have any to download.

T064000-11
Fig 23.

3 On this page you will either have a red or orange box


dependant on the download privileges attached to
your name (red for pre release, orange for full release T064000-7
only). Fig 26.

4 Clicking on this box will begin the authorisation 9 From here you can either click "Details" to see which
process. files have been changed, added or removed.

10 Clicking on the "Download" button will start the


download of the updates.

11 Once downloaded, WebUpdate will ask you if you


want to install the updates. You can either choose to
install the updates immediately or at a later date.

T039990
Fig 24.

5 After the system has authorised the download it will


ask you if you wish to perform the download. Please
click "Download"

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Section 1 - ServiceMaster
ServiceMaster
Introduction
Using JCB WebUpdate to Download Updates

This topic covers the download of ServiceMaster updates


via JCB WebUpdate on a laptop / PC.

1 To perform a ServiceMaster Update, please run


WebUpdate either by using your desktop icon or from
within the help menu within ServiceMaster.

2 The program will check for updates and inform you if


Fig 27.
you have any to download.

T064020-1
Fig 28.

3 From here you can either click "Details" to see which


files have been changed, added or removed.

4 Clicking on the "Download" button will start the


download of the updates.

T064020-2
Fig 29.

5 Once downloaded, WebUpdate will ask you if you


want to install the updates. You can either choose to
install the updates immediately or at a later date.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
JCB ServiceMaster Once the user has clicked on the applicable machine type
they will be able to select the tool they require from a list of
JCB ServiceMaster is an application allowing engineers to the tools available for that machine range. Below are
diagnose/setup the various electronic control units within screen-shots showing the difference between 2 machine
the JCB product range. The tools comprises of a Front End types tool set.
GUI allowing the user to select the machine which they
wish to work on as well as a number of various tools which
allow: programming of electronic control units, the
diagnosing of electronic issues, the setup of various
options and checking the service history of the machine.

JCB ServiceMaster is updated on a monthly basis by


incorporating WebUpdate. This is a program which works
alongside ServiceMaster to let the user know and allow
them to download an update as and when it becomes
available to them

ServiceMaster Front End

The start-up page of ServiceMaster is known as the front


end. This is a GUI allowing the user to easily and quickly
navigate to the machine they are working on to ensure that
they have the applicable tools for that machine.

T063980
Fig 30.

The front end is split into 3 main sections (denoted by the


tabs in the black bar), Construction machines, Agricultural
machines and other applications.

Within the construction and agricultural tabs are the


applicable machine ranges, i.e. Backhoe Loaders in
construction and Fastrac in agricultural.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
Selecting Service Tool Applications As well as the tools stated above there are also 3rd party
tools for some of the machine range which will need to be
When you have navigated to the correct machine type via installed. These tools are denoted by the following symbol:
the front end, you will be greeted with the relevant tools for
that particular machine. These tools are accessed by a
single click on the icon of the tool you require. There are 5
main tools within ServiceMaster, these are:

Setup Parameter
settings, Option/
Attachment control
Alternative To install these applications you need to take the following
Language Support steps:
Model/Serial
Number – On the front end, click the other tab
Identification
– Click on general
vI9 Vehicle Setup
– Click onto "extra applications"
Data Logging Running Data
– Choose the relevant tool which you require to be
Collection,
installed and run the installer.
Operating Data,
Statistics, Device
Once the installer has been run, the icon should have
Error Log
changed within the machine tool page. e.g. the above icon
Recording.
has now become:

Data Logger
Service History Engine Hour
records, Service
Dealership Codes.

Service History
Flashloader Reprogramming
and Software
update/Revision
capability.

Flashloader
Diagnostics ECU I/O testing
and diagnostics.

Diagnostics

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Section 1 - ServiceMaster
ServiceMaster
Introduction
Start Servicemaster

1 Double click on the Servicemaster icon. . (The icon is


found on the desktop or in the `Start' menu -
`Programs' - 'JCB'.)

Fig 31.

2 The Servicemaster window will open.

T064020-
Fig 33.

T063980
Fig 32.

3 Double click the desired machine group.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
Load the DLA Laptop Driver Software

To use Servicemaster for the first time you must load the
DLA driver software. You will not have to do the procedure
again.

Important: DO NOT connect the DLA or cables at the


laptop or machine now.

1 Start the Servicemaster software on your laptop


computer. K Start Servicemaster ( T 1-15).

2 Click the ‘Other’ tab.


Fig 35.
3 Click on the ‘General’ icon.

4 Click on the ‘DLA' icon. K Fig 34. ( T 1-16).

T064020-11
Fig 36.

Note: Drivers are also available for computers with serial


ports (no USB) and other versions of Microsoft Windows. If
your laptop does not have a USB port, double click on the
correct driver icon.

6 The driver installer window will open. Follow the on-


screen installation instructions to complete the
installation.

T06020-5
Configure the DLA Type and Communications
Fig 34. Port

5 Double click on the USB driver icon. To use Servicemaster for the first time you must make sure
K Fig 36. ( T 1-16) that the correct DLA and laptop port is selected to
communicate with the DLA. You will not have to do the
procedure again.

1 Start the Servicemaster software on your laptop


computer.

2 Click the ‘Other’ tab.

3 Click on the ‘General’ icon.

4 Click on the ‘DLA' icon.

5 Double click the COM Port icon.

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Section 1 - ServiceMaster
ServiceMaster
Introduction

T06020-8
Fig 37.

6 The DLA window will open. Select the `USB/Serial


DLA' device and then click `Apply'.

Co47220-C1
Fig 38.

Note: Older DLAs and laptop computers may not be


compatible with USB ports. Choose the `Parallel/Serial
DLA' device in the DLA screen.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
Check the DLA Firmware File

The DLA has software embedded in its own flash memory.


This file must be replaced with a new one when new
firmware is released. You will only have to Check the DLA
firmware file version if you receive a new Servicemaster
version or use a different DLA.

1 Make sure that the DLA is connected to the laptop


computer. K Connect the 'USB PC Cable' A to the
A
DLA and a free port on your laptop
computer. ( T 1-20)
Fig 40.
2 Start the Servicemaster software on your laptop
8 Check for a new firmware file: Click on the browse
computer. K Start Servicemaster ( T 1-15)
button A and locate the file stored within the
JCB_Servicemaster directory on your laptop hard
3 Click the ‘Other’ tab.
drive.
4 Click on the ‘General’ icon.
a Click the `Open' button. The selected file appears
in the `Firmware File Name' field together with its
5 Click on the ‘DLA' icon.
release date and application version, for example
2.01.K Fig 42. ( T 1-18)
6 Double click on the USB DLA Flash Loader icon.
K Fig 39. ( T 1-18)

T06020-9
Fig 39.

Note: Older DLAs and laptop computers may not be


compatible with USB ports. Double click the `Flash loader
for Serial/Parallel DLA' icon.
Fig 41.
7 The device flash update tool window opens. The
details of the firmware in the DLA are displayed
including the application version, for example 1.04.

A
Fig 42.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
9 Load a new firmware file: If the firmware in the DLA
is not up to date, load the new file. Click the `Start'
button A and follow the on-screen instructions.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
Connect Servicemaster to the Machine CANbus 2 Connect the 'USB PC Cable' A to the DLA and a free
port on your laptop computer.
To use Servicemaster connect your laptop computer to the
machine CANbus. Connection is made using Data Link Note: Connect the USB cable directly to the laptop
Adapter (DLA) C and the applicable cables. computer. DO NOT connect the cable via a USB hub.

Note: Older DLAs and laptop computers may not be


compatible with USB ports. Use the serial PC cable B to
connect the DLA to the laptop serial port.

D A

C
D
Fig 44.

3 Connect the 'Machine Cable' D to the DLA. The


'Machine Cable' has a 15-way D-type connector on
A B one end and a 9-way CAN connector on the other.
Plug the 15-way connector into the DLA and tighten
the thumb-screws.

4 Connect the 9-way CAN connector into the machines'


Diagnostics Connector A as follows:

a Position the CAN connector B to align the centre


Fig 43. pin location tab C with the diagnostics connector
A.
Table 1. Component Key
A USB PC Cable 718/20235 b Couple the connectors. Turn the locking ring D
B Serial PC Cable 718/20236 clockwise to secure the connectors.
C USB DLA 728/26500
D Machine Cable 718/20237
Kit 892/01174 (includes items A,B,C and D)

1 Make sure the machine ignition system is OFF.

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Section 1 - ServiceMaster
ServiceMaster
Network Systems

Network Systems

What is the Network System?


Modern machines use electronic control units (ECUs) to
control machine systems such as hydraulics, transmission
and engine.

In much the same way as office computers can be


`networked' to communicate with each other so the C B
machine ECUs can be `networked'.

Some advantages of networking are:

– Improved more intelligent control systems


– More comprehensive and reliable in-cab
instrumentation A
– Service software tools can be used for fault finding
and machine control set up. D
The engine ECU can communicate with other machine E
ECUs using a CANbus network system.

CANbus Communications System Fig 45. CANbus System Example


A CANbus wires
C Controller B Engine ECU
A Area C Hydraulic proportional control ECU
N Network D Transmission ECU
E Diagnostics socket
An electronic communications system that connects all the
machine ECUs to one pair of data wires called the
CANbus. Coded data is sent to and from the ECUs on the
CANbus.

By connecting Servicemaster diagnostic software to the


CANbus, data is seen and decoded for use by a service
engineer.

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Section 1 - ServiceMaster
ServiceMaster
Fault Codes

Fault Codes

Depending on the machine specification fault codes


recorded by the engine ECU can be accessed and
displayed in several ways:

CAN Enabled Display


The machine may be equipped with a CAN enabled
display. Such a display will be capable of displaying all
recorded codes, for example P0002. All logged codes will
be displayed. The operator may also have a facility to
erase the fault code log. See the applicable machine
documentation for further information.

CANbus Connected Computer


Error codes logged can be accessed via a suitable laptop
computer running the applicable diagnostics software. The
computer must be connected to the machine CANbus
socket using a data link adapter (DLA). Once connected all
recorded codes can be displayed, for example P0002. The
engineer also has a facility to erase the fault code log.

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Section 1 - ServiceMaster
ServiceMaster
ServiceMaster Tools

ServiceMaster Tools

Typical JCB Servicemaster tools Include:

Tool Icon Description User Guide


Diagnostics Tool View engine operating parameters in K Diagnostics Tool - User
real time. Perform engine electrical Guide ( T 1-24)
actuator tests. View, save or clear
engine ECU fault code log.

Vehicle Setup View and change engine and K Vehicle Setup Data Tool -
machine specification data stored the User Guide ( T 1-30)
engine ECU.

Flashloader View engine ECU software file K Flashloader Tool - User


version. Upload new software to the Guide ( T 1-35)
ECU memory.

Help Comprehensive information about


engine related sensors, actutors and
ECU fault codes.

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Section 1 - ServiceMaster
ServiceMaster
ServiceMaster Tools

Diagnostics Tool - User Guide Chooser window opens. Check the button to match to
the Current Device. Click `Apply' K Fig 47. ( T 1-24).
Introduction

The diagnostics software tool is part of the JCB


Servicemaster software suite. K How to Set Up
Servicemaster ( T 1-4).

The diagnostics software is designed to be an easy to use


fault finding tool .

Care and Safety

!MWARNING
Be sure to read and follow any on screen instructions. Fig 47.
Failure to follow correct procedure could result in
death or injury. Diagnostics Overview
2-4-5-5
There are several key elements to the diagnostics tool.
Connecting the Diagnostics These can be seen labelled below. Each element is
explained in detail in later sections.
To use Diagnostics your laptop computer must be
connected to the machine CANbus. K Connect
Servicemaster to the Machine CANbus ( T 1-20)

Starting the Diagnostics

1 Turn ON the machine ignition and additionally start


the engine if required (taking normal precautions).

2 Start JCB Servicemaster on the laptop computer.

Fig 46.

3 Make sure that the correct DLA is selected in the


chooser. Click on `Utilities', DLA Setup. The DLA

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Section 1 - ServiceMaster
ServiceMaster
ServiceMaster Tools

5 10 6 7 8
1
2
3
9

11
4 12

Fig 48.
Key:
1 Menu Bar K Menu Bar - File 9 Page List K Page
Menu ( T 1-26) List ( T 1-27)
2 Start and Stop Buttons K Start and Stop 10 LED Status Key K LED Status
Buttons ( T 1-27) Key ( T 1-28)
3 Engine Selection Buttons 11 Status Bar K Status
bar ( T 1-27)
4 Main Window 12 CAN communication status LEDs K Status
bar ( T 1-27)
5 Engine Connector Page
6 Machine Connector Page
7 Actuator Test Page
8 Fault Codes Page K Fault Codes
Page ( T 1-29)

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Section 1 - ServiceMaster
ServiceMaster
ServiceMaster Tools
Navigating within Diagnostics Menu Bar - Options Menu

Navigation is designed to be via a mouse. On Laptop PCs


this may take the form of a small joystick or touch sensitive
pad and some buttons, usually located near to the
keyboard.

As with most Windows based programs, it is possible to


navigate the diagnostics software using the keyboard by
pressing certain combinations of keys.

Note: This can be particularly useful for certain Laptop


computers where the mouse/joystick can be over-
sensitive. Try out the following, it may come in useful one
day.
Fig 50.
There are two main methods of navigation described – Start Diagnostics to commence communications
below; with the engine ECU K Fig 50. ( T 1-26).
– Stop Diagnostics to cease communications
– Pressing the ALT key will cause the File option on the K Fig 50. ( T 1-26).
Menu Bar to be highlighted. You can then use the – Controller Status Click on the buttons to toggle ON
arrow keys to navigate the menus. or OFF the diagnostics connection with the machine
– Notice that all the menu items on the Menu Bar have CAN system
a letter that is underlined (e.g. the 'F' in File). Holding
down the ALT key and pressing the required letter key
will activate that option (i.e. either open the menu or
execute a function). For example, if you wish to open
the Preferences Dialogue this can be done by
pressing ALT + O (to open the Options menu) then
ALT + P (to execute the Preferences option).

Menu Bar - File Menu

The File Menu contains an Exit option to close down the


program K Fig 49. ( T 1-26).

Fig 51.
– Preferences option opens up the Preference
Dialogue K Fig 51. ( T 1-26).
– From the Preferences Dialogue there is support for
T060030-2
multiple languages. Use the drop-down menu and
Fig 49. scroll bar to chose the required language. Languages
available are
On exiting the program communications with both ECU – English (United Kingdom)
and DLA are shut down.
– French (France)
– German (Germany)
– Spanish (International Sort)

Note: The language option only effects text within the


Main Window (e.g. Page List, LED Status Key, etc).

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Section 1 - ServiceMaster
ServiceMaster
ServiceMaster Tools
Language support is not available for the text within the Page List
page displays.
In the top left corner of the main window is displayed a list
Once your preferences have been selected either: of pages which can be displayed K Fig 54. ( T 1-27).

Click on the OK button to apply them or click on the Cancel


button to leave them unchanged.

Menu Bar - Help Menu


Fig 54.
K Fig 52. ( T 1-27)
Clicking in the box next to the required page will make that
page appear in the main window display area. (A tick will
also appear in the box to show it is being displayed.) At any
time the user may swap between displayed pages simply
by clicking in the check box of the required page in the
page list. The function keys, F2, F3 etc. can also be used
to select pages as required.

Status bar

Fig 52. There are 2 items of interest displayed on the Status Bar,
– About: Opens a window showing the part number which is located along the bottom of the Diagnostics main
and the version number of the installed copy of the window.
Diagnostics software.
– Help: Opens a help file about the software.
– Engine Help: Opens a help file containing
information about the engine sensor and actuator
devices for engine control. Fig 55.

Start and Stop Buttons Connected ECU: The type of ECU connected to the
Diagnostics tool is indicated on the far left side of the
These offer the same function as the Start Diagnostics Status bar.
and Stop Diagnostics options within the Options Menu.To
start the Diagnostics tool communicating with the CAN communications: Two small LEDs indicate data
gearbox ECU simply click on the Start Button (large green being transmitted (red) and received (green) over the CAN
LED) at the top of the Main Window.Similarly, click on the communications link .
Stop Button (large red LED) to cease communications
K Fig 53. ( T 1-27). These LEDs can be seen to be flashing rapidly as data is
transported. This can be another useful aid to determining
the state of any established communications.

Connection Status: Indicates if the diagnostics software


is connected, connecting or not connected to the engine
ECU.

Information Window: Displays information about data on


the diagnostics pages when the mouse is rolled over the
Fig 53. fields.

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ServiceMaster
ServiceMaster Tools
LED Status Key

Displays a key for the colour status of the LEDs shown on


the diagnostics pages. The LED's change colour
dependant on the electrical signal.

T060030-2
Fig 56.
LED Colour Electrical signal status
Red Off
Green On/Active
Blue Open circuit
Yellow Short Circuit
Grey No data

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Section 1 - ServiceMaster
ServiceMaster
ServiceMaster Tools
Fault Codes Page

Fig 57.

This page allows the engineer to access fault codes logged necessarily active. To link to information about the
by the ECU. The ECU logs a fault code if sensor or fault code click on the code.
actuator signals are not valid. These codes are useful – Save Faults: Click the button to save the fault code
when fault finding. lists as a file to a computer location.
– Link to Fault Code List: Click to link to a complete
– Active Fault Codes: Displays fault codes for active
list of possible fault codes.
faults in real time. To link to information about the fault
code click on the code. – Erase Fault Codes: Click the button to erase logged
fault codes from the ECU memory.
Note: Start the engine to see all the active fault codes.

Note: To check if a fault code is no longer active set engine


ignition system to OFF and then restart the engine. The
Servicemaster log display will not delete codes that are no
longer active until the engine ignition system is set to OFF.

– Previously Active Fault Codes: Displays fault


codes for faults that have occured but are not

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Section 1 - ServiceMaster
ServiceMaster
ServiceMaster Tools

Vehicle Setup Data Tool - User Guide


Introduction

The Vehicle Setup software tool is part of the JCB


Servicemaster software suite. K How to Set Up
Servicemaster ( T 1-4).

The Vehicle Setup Up tool can be used to view and change


data stored the engine ECU. If the machine or engine
specification is changed due to operational or
maintenance requirements the relevant data must be
changed in the ECU. Fig 59.

Connecting Vehicle Setup 4 Select `Engine Tools' from the drop down list
K Fig 46. ( T 1-24) and then start the vehicle set up
To use Vehicle Setup your laptop computer must be tool running by clicking on the Vehicle Setup icon
connected to the machine CANbus. K Connect K Fig 60. ( T 1-30).
Servicemaster to the Machine CANbus ( T 1-20)

Starting Vehicle Setup

1 Turn ON the machine ignition and additionally start


the engine if required (taking normal precautions).

2 Start JCB Servicemasteron the laptop computer. Fig 60.

5 The Vehicle Setup tool will then open. There are four
groups of data to avaialble shown by the tabs:

General
Wheels
Options
Injector Calibration

Fig 58.

3 Make sure that the correct DLA is selected in the


chooser. Click on `Utilities', DLA Setup. The DLA
Chooser window opens. Check the button to match to
the Current Device. Click `Apply' K Fig 47. ( T 1-24).

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Section 1 - ServiceMaster
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ServiceMaster Tools
General

Fig 61.

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Section 1 - ServiceMaster
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ServiceMaster Tools
Wheels

Fig 62.

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Section 1 - ServiceMaster
ServiceMaster
ServiceMaster Tools
Options

Fig 63.

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Section 1 - ServiceMaster
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ServiceMaster Tools
Injector Calibration

Fig 64.

Each injector is individually tested at the factory to record


its operational characteristics. This information is written
as a calibration code. The code for each injector is loaded
into the ECU. The ECU uses this data to adjust control of
the injector solenoid and ensure correct injection.

The currently stored codes for each injector are displayed


in the fields. If an injector or the ECU is replaced the codes
must be transferred or altered.

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Section 1 - ServiceMaster
ServiceMaster
ServiceMaster Tools

Flashloader Tool - User Guide


Introduction

The Flashloader software tool is part of the JCB


Servicemaster software suite. K How to Set Up
Servicemaster ( T 1-4).

If the ECU is replaced and the data file in its flash memory
is not applicable it will be necessary to `flash' the ECU
memory with the correct data file. The Flashloader
software tool can be used to access the data file name
currently loaded in the ECU memory and is necessary up Fig 66.
load a new data file ito the ECU.
4 Select the required machine range.
Connecting Flash Loader

To use Flash Loader your laptop computer must be


connected to the machine CANbus. K Connect
Servicemaster to the Machine CANbus ( T 1-20).

Starting Flashloader

1 Turn ON the machine ignition but DO NOT start the


engine. 5 The Flashloader tool will then open.

2 Start JCB Servicemaster on the laptop computer.

Fig 65.

3 Make sure that the correct DLA is selected in the


chooser. Click on `Utilities', DLA Setup. The DLA
Chooser window opens. Check the button to match to
the Current Device. Click `Apply' K Fig 47. ( T 1-24).

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Section 1 - ServiceMaster
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ServiceMaster Tools
Using Flash Loader

Important: Do not turn off the ignition or isolate the system


by accidentally engaging the operators seat isolation
switch when using the flash loader. This will interrupt the
flash signal to the ECU and will irreparably damage the
ECU.

1 Make sure that the machine ignition switch is set to


`ON' but do not start the engine.

2 Click on the ECU icon.

3 Click on the `Browse' button and select the correct


data file. Click `Open'. K Fig 67. ( T 1-36)

Fig 68.

5 When the programming is complete switch the


machine ignition to the `OFF' position.

Important: Re-flashing the engine ECU changes the base


programme. Re-flashing the ECU does not configure the
machine settings such as fuel injector calibration codes,
and other machine specific options.

6 Before starting the engine make sure that the


machine setup data is correct. You must check that all
other relevant machine settings are correctly
configured. Use the setup software tool. K Vehicle
Setup Data Tool - User Guide ( T 1-30).

Fig 67.

4 Click on the `Start' button. A confirmation window will


appear. Click on the `Yes' to start the reprogramming
of the ECU. The progress bar is displayed.
K Fig 68. ( T 1-36)

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