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ASIAN INSTITUTE FOR DISTANCE EDUCATION Subject: MANAGEMENT 10

MODULE TEST Module 1 Lessons: 1 - 5

Name: ________________________________ Course: ________________

I. Define the following terms.

1. Organization
2. Goal
3. Management by Objectives (MBO)
4. Structure
5. Manager

II. Discuss briefly why the following are considered the KRAs of government:

- service to citizens
- taxes
- balance
- Foreign relations

III. Discuss briefly the kind of employees that would be developed by a manager who has an
autocratic style; and by one who has a humanistic style.

IV. Construct an organization chart given the following organizational relationships:

- Top management composed of Board of Directors, Executive committee, the

President and his office.

- The company is engaged in the marketing of Janitorial services. There are two main
parts in the operation: the marketing aspect, and the recruitment and training aspect
each headed by a vice-president. Both report to the president.

- Another aspect of the operation is administration headed by a vice-president, who

also reports to the president.
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- Under the VP-Marketing are three marketing officers. Under the VP-Recruitment
and training are the Recruitment Officer and the training Officer.

- Under the VP-Administration are the Personnel Officer, the Finance Officer, and the
General Services Officer. An internal auditor reports to him administratively and to
the President functionally.

- The VP-Marketing maintains functional responsibility over the Training Officer and
the Recruitment Officer for quality-control purposes.

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ASIAN INSTITUTE FOR DISTANCE EDUCATION Subject: MANAGEMENT 10

MODULE TEST Module 2 Lessons: 1 - 3

Name: ________________________________ Course: ________________

I. Identify the term. (2 pts. each)

__________ 1. The factors involved in the situation are directly proportional.

__________ 2. Seeks to describe, understand and predict the behavior of complex systems.

__________ 3. The network dealing with detailed interrelationship among activities and
events in repetitive and time definite processes.

__________ 4. Planning that is done for the purpose of knowing the feasibility of an
organization.

__________ 5. The difference between objectives established in goal formulation process and
the results likely to be achieved if the existing strategy is continued.

__________ 6. Decisions made on common, routinary or repetitive situations.

__________ 7. Network techniques

__________ 8. A determination of inventory optimum level.

__________ 9. Evaluation of the factors outside organization as they affect organization.

__________10. Simulation models using mathematical equations.

__________11. Logical series of steps taken to achieve a desired result.

__________12. That point in operations or sales where the company neither gains nor loses.

__________13. Evaluation of the organization’s strengths and weaknesses.

__________14. Mathematical model dealing with the least-cost distribution of supply.

(over please)
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__________15. Specifies many activities and allocations of resources within an overall

scheme that may include single-use projects and budgets.

__________16. Formalized, long-range planning process used to define and achieve

organizational goals.

__________17. Simulation models used to predict the future situation.

__________18. Decisions made of unique, uncommon situations.

__________19. Standards of action that reflect the organizations thought and philosophy about
something.

__________20. Time model which shows in simple manner the time period of various activities
in a project.

__________21. Parts of the tasks to be accomplished at specific points in time.

__________22. Pattern of the organization’s response to its environment over time.

__________23. Represent the time or the resources required to progress from one event to
another.

__________24. Decision-making process

__________25. Study to determine the feasibility of a project.

II. - Determine which type of decision is needed in the following situations. (5 pts. each)

1. X Company gives 15 days of non-cumulative vacation leave each year. Ana Layog, an
accounting supervisor applied for 15 days’ vacation leave on September 1-15. There are
no deadlines or rush work during this period. _______________________

2. After a management audit, it was proposed that the company adopt a formal performance
appraisal system. _____________________________

3. Linda Reyes, an operations manager of X Company in No. 1 applied for a vacation leave
which she intends to take at the peak of operations. ____________________________

(over please)
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4. X Company has a policy that the ID should always be worn inside Company premises.
Non- compliance shall be subject to discipline. Luis Castro failed to bring his ID when
he went to office on a Sunday. __________________

5. Y Chemical, Inc. has an operation policy to shut down the plant for 10 days each year,
as previously scheduled. For 1986, the shutdown was due on Oct. 1-10. Because raw
materials are not available, it was proposed that the shutdown be moved to September
21- 30. _____________________________

III - Determine which type of planning is needed in the following situations. (5 pts. each)

1. Vicky has been marketing shoes to various offices for two years now. She has, by
now a rather wide network of clientele and agents. She was thinking of registering
her business with SEC. _________________________

2. The Five-year plan of X Company starts its 3rd year in 1986. This phase indicates
the installation of plant B. __________________________

3. The D Detergent Company has been getting its basic raw material, a chemical, from
Y Chemical, Inc. for many years now. Y Chemical, Inc. is a monopoly, and has
been gradually increasing its price over the years. D D, Co. is looking into
substituting the Chemical raw material with its organic counterpart, coconut.
______________________________________

4. P Paper Mills, Inc. wants to enter into the publishing industry. ________________

5. It is the end of the year, and X Company will have to Draw its budget for the next year.
________________________________

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ASIAN INSTITUTE FOR DISTANCE EDUCATION Subject: MANAGEMENT 10

MODULE TEST Module 3 Lessons: 1 - 5

Name: ________________________________ Course:________________

I - Identify terms/concepts.

1. feedback mechanism of management ____________________________

2. information must be available in time for action to be taken ____________________

3. enables getting feedback almost simultaneous to occurrence of event

_____________________________

4. measures results of completed action ____________________________

5. police function of management ____________________________

6. ushered in the use of computer in almost all functions ____________________

7. best to have able and well-trained managers ______________________

8. total process of collecting, summarizing or processing and reporting raw data

________________________________

9. complex of parts moving in relation to each other __________________________

10. the whole is better than the sum total of the parts __________________________

II - TRUE OR FALSE. Write the word TRUE if the statement is true and FALSE if the
statement is not, on the blanks provided before each number.

___________ 1. The control function should enable managers to detect off standard results.

___________ 2. Information is useful record.

___________ 3. A system is like a car.

___________ 4. One important element considered in an MIS is timeliness of information.

___________ 5. All records complete the life cycle of creation, processing, transmitting,
storing, destruction.
(over please)
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___________ 6. Better Managers mean better control methods for preventing errors.

___________ 7. A manager needs only enough information for a quality decision.

___________ 8. The first thing you do in designing an MCS is determine what controls to use.

___________ 9. One problem encountered in installing a computer system is its acceptability in

the organization.

___________10. Computerizing data means making it more effective.

III - In designing an MCS what do we keep in mind to ensure an effect control system? (10 pts.)

IV - Discuss briefly the three basic types of control? (10 pts.)

V - What is the difference between information management and an MIS? (10 pts.)

VI - Why use computers? (10 pts.)

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ASIAN INSTITUTE FOR DISTANCE EDUCATION Subject: MANAGEMENT 10

MODULE TEST Module 4 Lessons: 1 - 4

Name: ________________________________ Course: _______________

I. Identify the terms/concepts/people. (60%)

________________ 1. birth of the concept of scientific management

________________ 2. systematic creative approach to determine minimum cost

________________ 3. random observation

________________ 4. freedom to conceive and carry out plans

________________ 5. standard time plus percentage of allowance

________________ 6. developed the concept of hierarchy of man

________________ 7. concept developed by Elton Mayo

________________ 8. collection of analysis techniques to improve effectiveness of men

________________ 9. time standard

________________10. key jobs

________________11. logical portion or sub-division of the operation that is distinct and

measurable

________________12. systematizing of production led to

________________13. ranking jobs on a per factor basic

________________14. developed a charting system for production

________________15. uses film or video tape to observe and study work

________________16. most realistic concept of man

________________17. unavoidable interruptions

________________18. concerned with the managerial activity of business

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Module Test 4 ... page 2

________________19. divides work into elements

________________20. shows only the operations and inspections performed during a process

II. Enumeration. Enumerate the following. (20%)

1. What are the different activities of a business?

a.
b.
c.
d.
e.
f.

2. What are the phases of a Job Evaluation Study?

a.
b.
c.
d.

III. Essay. (20 %)

1. Why was Henri Fayol so concerned with the managerial activity in business? (6
pts.)

2. It is important for industrial engineering to consider Man as part of its concern?

Why? (8 pts.)

3. Why must a function devoted specifically to managing wages and salaries? (6 pts.)

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ASIAN INSTITUTE FOR DISTANCE EDUCATION Subject: MANAGEMENT 10

MODULE TEST Module 5 Lessons: 1 - 4

Name: ________________________________ Course:________________

I. TRUE OR FALSE. Write the word TRUE if the statement is true and FALSE if the
statement is not, on the blank provided before each number.

_________ 1. Improvements in education have a rapid effect upon the market.

_________ 2. OD can be a catalyst for an organization in trouble.

_________ 3. Interviewing is the main way in which employee opinion is assessed.

_________ 4. Operations managers have had little influence over the development of OD.

_________ 5. A T-Group is an OD task-force.

_________ 6. Karl Rogers is a behavioral psychologist.

_________ 7. The Laboratory Training Technique is mainly suited to scientific companies.

_________ 8. In most OD methods non-financial objectives are the criteria of success.

_________ 9. OD is unsuitable for non-profit making organizations.

_________10. Time and Motion Studies form part of an Organization and Method exercise.

_________11. A minority of people at recent OD conferences have been employees of

companies.

_________12. Considerations of status are important in Philippine business.

_________13. The Laboratory Training Technique is mainly suited to scientific companies.

_________14. The "comfort area" of an employee is where he can sit down and rest.

_________15. Political changes can have a rapid effect of companies.

(over please)
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_________16. Filipinos are sociable people so peer-group methods of working are suited to OD
in the Philippines.

_________17. In our example from the Lockheed Co. the solution to the problem lay in the
Social System.

_________18. Of the different management departments, personnel relate most to OD.

_________19. Secularization of OD is highly likely in the Philippine setting.

_________20. Interpreting an organization script is the most important part of Survey

Feedback.

II. LISTING AND ENUMERATION. (use separate sheet if necessary)

1. Enumerate the main OD approaches discussed in this Module.

2. List the four (4) stages of OD.

3. List the four (4) systems in the approach of Karl Albrecht.

4. List three (3) common characteristics of the Filipino work situation.

III. WHAT? WHY? WHICH? QUESTIONS.

1. In what ways are many managers like train drivers? (2 pts.)

2. What is a conditioned reflex? (4 pts.)

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3. Why will the OD consultant probably survive in the Philippines? ( 3 pts.)

4. What three (3) things is OD not? (3 pts.)

5. Which are the three main current approaches to OD? (3 pts.)

6. What factors often cause the failure of OD projects? (5 pts.)

7. What are the main factors that the Filipino worker looks for in his job? (5 pts.)

IV. PAIRINGS. Choose the letter.

_____ 1. Population growth a. means a move away from outside consultants

_____ 2. Management development b. can have a rapid effect on a firm’s

competitiveness
_____ 3. Knowledge of company
Objectives c. is not suited to Filipino firms

_____ 4. The survey-feedback approach d. is part of the implementation phase of OD

_____ 5. Technological innovation e. may find its solution in another one

_____ 6. Organizing team-building f. is essential to the success of OD

workshops

_____ 7. A secular approach to OD g. examines the organization as a whole

_____ 8. The laboratory training approach h. effects a gradual change on the market

_____ 9. A fault arising in one system i. Is something that OD is not

_____10. A holistic approach j. leaves action up to management

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V. ESSAY QUESTION (25 PTS.)

You are the Operations Manager of a Filipino type of firm is your choice employing 100
people. Through falling returns you become aware that all is not right with the company, but
you cannot put your finger on what is wrong. You are considering engaging an OD consultant
to help.

Describe how you would set about choosing the approach most suited to your company,
and what steps you would take within the firm to ensure a successful out come to the project.

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