openSAP

SAP Leonardo - Enabling the Intelligent Enterprise

Week 1 Unit 1

00:00:06 Hello and welcome to Unit 1 of the openSAP course, SAP Leonardo – Enabling the Intelligent
Enterprise.
00:00:16 My name is Mala Anand and I am the president of the SAP Leonardo and Analytics business.

00:00:23 I'm delighted to kick off this course and give you an introduction to SAP Leonardo.
00:00:31 So let's start by taking a look at the past few decades of innovation in enterprise computing.
00:00:40 Over the last 46 years, SAP has been on a journey to help businesses create value by
leveraging technology
00:00:50 to solve some of their most complex challenges. In each era of enterprise computing, SAP has
evolved
00:00:59 it's strategy and product portfolio to help its customers run better.
00:01:06 And in the 70s, during the mainframe computing era, SAP enabled its first customers to
automate
00:01:14 their plant floor operations with material requirements planning, or MRP.
00:01:21 In the 90s, as companies expanded their usage of the Internet, SAP helped connect its
customers'
00:01:29 headquarters with their subsidiaries through enterprise resource planning software
00:01:35 with client/server technology SAP R/3. And more recently, as cloud computing and data
00:01:43 have become more pervasive with a decline in storage costs, SAP has helped its customers
00:01:49 begin their own digital transformations with SAP HANA and an extensive portfolio
00:01:56 of cloud applications for the enterprise. And now, as technologies like the Internet of Things,
00:02:03 machine learning, and blockchain become mainstream, SAP is helping its customers become
intelligent enterprises
00:02:13 with new capabilities that enable the workforce to focus on higher-value outcomes.
00:02:21 But before we jump into Leonardo, let's take a quick look at a particular industry trend.
00:02:29 In the era of the intelligent enterprise, the ability to automate is becoming much more
sophisticated
00:02:36 than in prior years. Historically, automation was driven through analysis
00:02:41 of numbers, but today intelligent technologies are able to provide deeper insights
00:02:48 based on a wider variety of data sources such as text, video, and imagery.
00:02:55 Furthermore, automation can be administered far more cost effectively today
00:03:01 than in previous years because of new technologies. New emerging technologies become
more consumable
00:03:09 by embedding intelligence directly within business processes.
00:03:16 And by automating many routine activities, today's workforce can focus on higher-value
activities,
00:03:23 like customer success, strategic planning, and innovation.
00:03:30 In today's world, the concept of best practices is becoming increasingly outdated.
00:03:37 Winners in the digital economy are often characterized
00:03:40 by one unique characteristic: speed. Having a first-mover advantage in creating new markets
00:03:47 and capturing that mindshare is more critical than ever, and these winners have adopted a set
of "next practices"
00:03:57 that help them to innovate faster than the competition. And these next practices are defined
00:04:05 by a set of capabilities and outcomes that are made possible by next-generation technologies.

00:04:12 While the capabilities themselves may not be new aspirations for the enterprise,
00:04:18 the intelligent enterprise delivers these capabilities better, faster,
00:04:24 and more out of the box than ever. So let's think about where the world is going
00:04:31 in terms of the next-generation economy. It's about economic value that can be unlocked.
00:04:39 60% of human tasks will be automated by 2025. Voice and video recognition has become so
sophisticated
00:04:49 that 99% accuracy is predicted to happen in the next two years.
00:04:55 Image recognition is already 97% accurate, which is better than what a human can do.
00:05:03 And these trends are changing. Both customer expectations and the
00:05:08 day-to-day work of employees. And while the technology behind these changes
00:05:14 may be intriguing, the real story is about the business impact.
00:05:20 There is more revenue to be made, more operational efficiencies to be found,
00:05:25 better customer relationships to be built, and better employee engagement to be celebrated.
00:05:32 And this opportunity is massive. $3.5 trillion of opportunity.
00:05:39 In fact, and let's make one thing clear, the intelligent enterprise is more than just
00:05:47 an automated business. For SAP, this is a vision of how we see
00:05:53 the future of business for our customers, the future of work for our employees,
00:05:59 and the future of experience for our customers. We are encouraged by that idea that one day

00:06:07 every enterprise will be an intelligent one, where new ideas will be the reality of doing
business.
00:06:17 Let me suggest a few. What if every production line could manufacture
00:06:23 to the lot size of one? What if no shipment of product ever went missing?
00:06:29 And what if end customers never had to wait for back-ordered products?
00:06:34 What if a customer never needed to return a product back to a retailer?
00:06:40 What if no HR professional ever had to sit through a pile of resumes again to find potential
talent?
00:06:47 A lot of what-ifs, I know, but I'm here to share that SAP is already executing
00:06:53 on this vision. We're taking our intimate understanding
00:06:57 of how our customers run every line of business across 25 industries to generate intelligent
insights.
00:07:07 Okay, so now let's take a closer look at what makes up the intelligent enterprise.
00:07:13 The intelligent enterprise features three key components, including an intelligent business
suite,
00:07:21 a digital platform, and intelligent technologies. First the intelligent suite.
00:07:29 SAP provides an intelligent suite that enables businesses to automate their day-to-day
business processes
00:07:36 and better interact with their customers, their suppliers, and employees through applications
00:07:43 that have intelligence embedded in them. Next the digital platform.
00:07:50 The SAP Cloud Platform and the HANA Data Management Suite together facilitate the
collection, the connection,
00:07:59 and the orchestration of data as well as the integration and the extension of processes
00:08:06 within the intelligent suite. And finally, the intelligent technologies.

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00:08:12 This is where SAP Leonardo comes to play. SAP Leonardo powers the intelligent enterprise
00:08:20 with intelligent technologies for every business process to create better outcomes.
00:08:27 This enables businesses to leverage their data, to detect patterns and predict outcomes
00:08:35 and suggest actions. So you can think of the intelligent enterprise
00:08:41 as a virtual cycle where business actions executed by the intelligent suite layer generate data
00:08:50 that is used to build intelligence that can be embedded in business processes.
00:08:56 And the data from these business processes is combined with external data sources in the
digital platform
00:09:03 where intelligent technologies can be applied, to generate even better insights.
00:09:09 These insights can then be embedded back into the intelligent suite for process automation
00:09:16 or better decision support. And SAP is very uniquely positioned to deliver
00:09:22 the intelligent enterprise because we are already the experts at being the system of record for
end-to-end businesses all over the world,
00:09:31 with 77% of the world's transaction revenue touching an SAP system each day.
00:09:40 So throughout the rest of this course you will get a session for each of the core
00:09:45 intelligent technologies that are part of SAP Leonardo. And they will be presented by one of
the SAP experts
00:09:53 from each of those teams. Get ready to learn about the Internet of Things,
00:09:59 advanced analytics, blockchain, machine learning, Big Data, and data intelligence.
00:10:08 I think it's worth repeating that SAP Leonardo powers the intelligent enterprise
00:10:14 with intelligent technologies for every business process to create better outcomes.
00:10:21 And while it's important for you to learn about these SAP Leonardo technologies,
00:10:26 Leonardo is not about the technologies specifically. Let's look at how this works.
00:10:34 Companies have been solving the same problems for a long time.
00:10:38 Problems such as cost optimizations and efficiency gains. And as new technologies emerge,
there is an opportunity
00:10:46 to apply them to old problems to get a better solution. There will always be new technologies
00:10:53 and SAP Leonardo focuses on a process to experiment with them that is less expensive,
00:10:59 less risky, and why proven success with one customer can be leveraged by others.
00:11:06 So we have expertise in these technologies so businesses don't need to build a new team
around them.
00:11:12 And remember that these technologies are at different points of maturity.
00:11:20 SAP is not stopping at bringing Leonardo to its customers and partners to power their
applications.
00:11:29 SAP is applying Leonardo to make our own digital core and all of our portfolio more powerful,
00:11:37 more intelligent, and more capable for our customers. We are aspiring to be the intelligent
enterprise.
00:11:47 This is all to say that there are three ways to consume Leonardo.
00:11:53 The first way to consume Leonardo is through the Leonardo technologies being embedded
directly
00:12:00 into the depth and the breadth of the SAP portfolio. Everything from C/4HANA to S/4HANA,
00:12:08 to SuccessFactors, to the entirety of SAP's portfolio. The second way to consume Leonardo is
through industry
00:12:16 innovation kits that combine the intelligent technology, the pre-integrated software with
services
00:12:23 into industry solutions for solving critical industry problems in an accelerated way.
00:12:31 And the third option for consuming Leonardo is through open innovation with a best-in-class
00:12:38 approach for leveraging the intelligent technologies all available on the SAP Cloud Platform.

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00:12:46 This allows you the freedom to go off and innovate in any direction as you begin
00:12:51 your intelligent enterprise journey. We've actually benchmarked SAP Leonardo customers
00:12:59 and have been able to quantify the real impact and tangible results achieved.
00:13:05 We've seen analytics drives better decision making resulting in a 35% increase in revenue
00:13:13 through optimized marketing campaigns, and other analytics-driven activities.
00:13:20 Machine learning brings efficiency to those processes that are heavily repetitive,
00:13:26 and automating 94% of that allows those resources to do more meaningful work.
00:13:33 This reduces expenses and energizes employee engagement. And now, if we take machine
learning
00:13:41 or artificial intelligence or IoT or any combination of those technologies, we've seen
maintenance costs
00:13:48 come down by 60%, which increases productivity and reduces waste.
00:13:55 And finally, we've seen IoT-connected workers contribute to a safer work environment.
00:14:01 These are just a few examples of the types of business outcomes that can be achieved
00:14:07 with Leonardo technologies. So let me bring together what we've learned
00:14:14 in this unit. One, intelligent enterprises effectively
00:14:21 use their data assets to achieve their desired outcomes faster and with less risk.
00:14:29 SAP is committed to helping businesses become smart, best-run businesses that make the
world run better.
00:14:38 Two, becoming an intelligent enterprise is a bold challenge, but also an opportunity to unlock
massive value.
00:14:47 By adding intelligence to business processes, you can drive better results, higher sales,
00:14:53 better customer experiences and so much more. Three, SAP knows how to apply
00:15:01 the right intelligent technologies at the right points in a business process to deliver tremendous
value
00:15:09 and improve the outcome. You can access Leonardo in three ways mentioned,
00:15:16 embedded in SAP core applications, or as part of industry innovation kits
00:15:22 that have three integrated software capabilities, or as an open innovation that takes a
00:15:28 best-in-class approach for leveraging these intelligent technologies on the SAP Cloud
Platform.
00:15:35 Regardless of how you get started with SAP Leonardo, you will gain intelligent capabilities
00:15:42 applied to the business processes that create better business results.
00:15:49 Now let me leave with one final thought. We here at SAP are committed to enabling
00:15:55 the intelligent enterprise by leveraging our 46 years of deep industry experience,
00:16:03 and you have already heard that 77% of the world's transaction revenue touches an SAP
system.
00:16:12 But we would not be able to accomplish these results without you, our two-million-strong
community,
00:16:19 who continuously help us execute on this SAP vision. SAP Leonardo is here for you to bring
you
00:16:29 the intelligent enterprise through embedded intelligence, innovative technology, and industry
solutions.
00:16:37 Now you can do the impossible every day. Next, you will learn about SAP Leonardo
00:16:45 and the Internet of Things. Thank you so much for watching and enjoy the course.

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Week 1 Unit 2
00:00:06 Hello and welcome to Unit 2 of the openSAP course SAP Leonardo - Enabling the Intelligent
Enterprise.
00:00:14 My name is Elvira Wallis and I am the Senior Vice President of the IoT Smart Connected
Business team at
00:00:21 I am happy to give you an overview of SAP Leonardo IoT. Let's get started together.
00:00:29 The Internet of Things is often referred to as the Internet of Everything.
00:00:33 This is because of the massive impact possible once things can start to sense, to
communicate,
00:00:40 and share their experiences, well, with other things. New innovations, new insights, and new
business outcomes
00:00:48 are already here, with more in the future on the horizon. In fact, experts predict that the impact

00:00:55 of the Internet of Things will grow even more, to the point where nearly everything will be,
00:01:01 or will have the potential to be, connected. It's estimated that there will be
00:01:07 more than one trillion sensors by 2030. And you heard from Mala in the last unit
00:01:13 that image, speech, and voice recognition will be 99% accurate by 2020.
00:01:18 Just taking a snapshot of what things will look like then, sensors will be commonplace in the
111 million new cars
00:01:26 and the two billion smartphones that will be purchased that year.
00:01:30 This is a market that's expected to grow into the tens of trillions of dollars.
00:01:36 The Internet of Things is literally creating an environment where our lives will be improved in
some way.
00:01:44 Think of everything from autonomous vehicles dramatically reducing the millions of collisions
each year
00:01:50 to smart irrigation systems optimizing water distribution to connected sensors on the ocean
floor
00:01:58 measuring waves and water flow to detect tsunamis in advance.
00:02:02 These are just a few examples of what we like to call The Internet of GOOD Things.
00:02:09 And how is this achieved? And why are businesses, more than ever,
00:02:15 adopting the Internet of Things? Well, in this context,
00:02:19 it's all about meaningful business outcomes. We've talked about the Intelligent Enterprise,
00:02:25 and we've talked about the capabilities that come from sensors and connectivity.
00:02:31 If you combine these ideas together, it becomes clear that businesses want to achieve
00:02:36 an intelligent sense of meaningful business outcomes, and that brings us to the topic of
Industrial IoT.
00:02:46 The word "industrial" transforms the term IoT to impart the concept of smart connected
operations
00:02:54 that create products and services. The Industrial Internet of Things
00:02:58 is part of the broader Internet of Things, where the connections between things exist mainly
00:03:03 to produce physical goods for the marketplace. And in order for businesses to accomplish this,

00:03:11 they need an Industrial IoT platform, or, as the research firm Gartner
00:03:16 defines Industrial IoT platform, a set of integrated software capabilities.
00:03:23 In fact, Gartner recently released its first ever Magic Quadrant for Industrial IoT Platforms.
00:03:31 Essentially, Gartner reviewed the major companies offering Industrial IoT solutions and
released a report
00:03:38 discussing each of their Industrial IoT platforms. In order for a company's IoT platform

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00:03:45 to even be considered relevant for this analysis, it had to include capabilities such as Device
Management,
00:03:52 Integration, Data Management, Analytics, Application Enablement, and of course, Security.
00:04:00 Interestingly, SAP is listed as one of the top three "visionaries".
00:04:05 This is because, as a company, we are highly invested in the Internet of Things.
00:04:11 SAP has committed to investing over two billion dollars in the Internet of Things through 2020.
00:04:18 Also, SAP's experience in enterprise applications and supply chain provides a strong
foundation of expertise,
00:04:25 especially well suited for the Industrial Internet of Things.
00:04:29 And lastly, SAP works with multiple cloud services such as AWS, Google, and Microsoft
Azure,
00:04:36 as well as offering on-premise options. So this deep commitment to IoT,
00:04:40 matched with experience and strong industry partnerships, allows SAP to offer robust IoT
solutions
00:04:47 with a high degree of flexibility that enable businesses to start quickly and easily
00:04:53 with the Internet of Things. So now you have an idea of the impact possible
00:05:01 with the Internet of Things and you also know that SAP is recognized
00:05:05 for taking the Internet of Things seriously. And bring it back to what you learned in the previous
unit,
00:05:10 you know that the Internet of Things is a key of intelligent applications, intelligent technologies
00:05:17 and services that make up SAP Leonardo. So we call it SAP Leonardo IoT for short,
00:05:25 and what exactly is SAP Leonardo IoT and how does it help to enable the Intelligent
Enterprise?
00:05:31 Let's take a closer look. SAP Leonardo IoT is a holistic approach
00:05:37 to the Internet of Things. SAP's key differentiator here is a comprehensive offering
00:05:43 from the edge to the cloud with an IoT Foundation layer that includes a rich set of services
00:05:48 with IoT applications that run on top of this foundation and are deeply integrated with SAP's
Digital
00:05:55 and strong ecosystem of customers and partners. And what does "from the edge to the cloud"
really mean?
00:06:03 Well, right now there's an unprecedented amount of data being created through all of these
sensor- enabled devices
00:06:10 or things spread all over the world. And there are significant hurdles when figuring
00:06:15 how to best leverage this raw data that is often geographically dispersed.
00:06:20 First there's the cost of data transmission. If you have IoT data being generated in a production
plant
00:06:26 in the middle of a rural area, it may not be cost effective to send all that data
00:06:30 back to the Digital Core. Second, related to the first,
00:06:35 not all locations have equal Internet connectivity. Think of an oil rig in the ocean.
00:06:40 If that's part of your core business, you cannot afford to rely on intermittent connectivity
00:06:46 while trying to optimize your business day to And third, sometimes extremely important
decisions,
00:06:55 they need to be made in real time, and there's simply no time for data to be sent to the cloud
00:06:59 to be processed and then to be returned again to the source, no time for latency.
00:07:04 Think about the scenario of two autonomous vehicles approaching each other.
00:07:08 So this is where that saying from the edge to the cloud really comes to focus.
00:07:15 SAP has powerful Edge Services that can be deployed at the edge, where all the data is being
created,

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00:07:21 deployed close to the data source. This allows for mission-critical enterprise
00:07:26 business processes to be executed in real time, without dependency on bandwidth,
00:07:32 resilient connectivity, or round-trip latency, all while still leveraging the processing power
00:07:39 of cloud services, and that cloud provides. This is accomplished through a combination of
synchronizing architecture
00:07:46 and customized persistence algorithms. And by the way, speaking of the processing power
00:07:53 the cloud provides, one example of that power is the concept of a "Digital Twin".
00:08:00 A Digital Twin is a virtual representation of a real-life physical product.
00:08:05 It could be a car, a chair, a desk, a lamp, or a million other things,
00:08:09 like a machine, like equipment. Anything that exists in the physical world
00:08:13 can be replicated as a Digital Twin. Above all else, IoT-powered Digital Twins
00:08:19 provide improved visibility. This means they help your business
00:08:23 connect with the business processes to predict problems and resolve them quickly.
00:08:28 They also allow for a standardized way in which data can be shared with internal colleagues,
00:08:33 external supply chain partners, or even with customers. With access to the same insight
00:08:40 generated from this network of Digital Twins, you, your partners, and your customers
00:08:45 can collaboratively improve products, processes, and more. So I think it's worth repeating
again -
00:08:54 SAP Leonardo IoT is a holistic approach to the Internet of Things, from the edge to the cloud.

00:09:01 SAP sees the Internet of Things as a means to an end, and that end is better business
outcomes.
00:09:08 And, by the way, we drink our own champagne. This means that the ready-to-run
00:09:12 enterprise business scenarios that we provide are built on top of the same platform
00:09:18 and the same rich IoT foundation and services that we offer to our customers and partners.
00:09:25 Both ready-to-run business scenarios and ready-to-build platform services approach
00:09:31 allow for deep integration with SAP's Digital Core. So any previous investments that a
company has made,
00:09:37 in terms of digitizing its business, can be leveraged through this built-in integration.
00:09:45 So we like to think of SAP Leonardo IoT as an innovation journey with flexible entry points.
00:09:52 You can start with a ready-to-build approach and build your own IoT solution
00:09:56 by leveraging the SAP Leonardo IoT Foundation. Or, you can start with a ready-to-run
approach
00:10:04 of out-of-the-box solutions by leveraging SAP Leonardo IoT applications SAP provides.
00:10:10 Or you can start by extending your business processes to the edge with SAP Edge Services.
00:10:16 Or finally, you can start with SAP Leonardo IoT Bridge which provides end-to-end process
visibility,
00:10:21 total visibility, by mashing up IoT and transactional data to support effective guidance
00:10:28 across multiple business applications to operational users. As the saying goes, all roads lead
to Rome,
00:10:36 or in this case, all roads lead to Leonardo IoT as an Intelligent Enterprise supporter.
00:10:43 At this point, I think the capabilities of SAP Leonardo IoT are best illustrated by looking
00:10:49 at a couple of implementation examples. First, let's look at Pregis,
00:10:54 which implemented both SAP Edge Services as well as one of the ready-to-run SAP Leonardo
IoT applications,
00:11:03 SAP Connected Goods. Pregis is a leading provider of protective packaging systems,
00:11:09 think of bubble wrap, air pillows and other packaging materials found

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00:11:13 in everyday packages you get from Amazon. They have 24 warehouse locations in North
America
00:11:20 with a product-as-a-service business model, such that they sell packaging materials
00:11:25 used by their packaging machines, rather than selling the machines themselves.
00:11:31 This model used to involve a lot of manual service and replenishment processes,
00:11:35 requiring periodic check-ins by service technicians. Now, with SAP Leonardo IoT, Pregis can
maximize
00:11:44 the value derived from this product-as-a-service model by combining their sensor data with
their business data
00:11:51 to optimize both raw materials replenishment and machine uptime.
00:11:55 This is because product insights are now derived from key indicators
00:12:00 as to where and how, and how much of the product, packaging material in this case, is stored
and utilized.
00:12:08 Also, machine configuration policies are provided from the cloud
00:12:12 so that the raw data being created at these 24 locations can be enriched with business context

00:12:18 and converted into meaningful insights for faster decision-making, right there at each location.

00:12:26 Jeff Mueller, the Chief Information Officer at Pregis, explains that in just a matter of weeks,
00:12:33 Pregis was able to pilot and demonstrate tangible value with SAP Leonardo IoT,
00:12:39 and that SAP Connected Goods and SAP Edge Services led to greater productivity
00:12:45 and improved customer satisfaction. To quantify it a bit more, this led to a business outcome
00:12:53 of a projected increase of machine uptime by with a 20% decrease in service visits.
00:13:02 Now, let's look at a second customer example, Kaiserwetter, a company that manages wind
and solar parks
00:13:08 for a number of energy companies. Their goal is to help their customers
00:13:13 maximize energy production from their wind and solar parks, and they need to accomplish this
in a sustainable and efficient way.
00:13:21 So they decided to use the ready-to-build platform approach of SAP Leonardo IoT
00:13:27 to put together the exact capabilities required. In the end, SAP Leonardo IoT
00:13:35 enabled the business outcomes they needed as they were working to meet ambitious energy
targets
00:13:40 related to the Paris Climate Agreement. This included automated aggregation
00:13:46 of technical and financial data from each of the energy-generating assets,
00:13:52 as well as climate factors, taking advantage of big data mining
00:13:56 and smart data analytics. Automated KPI calculation, generated from this combination
00:14:03 of business data and sensor data, simplified the approach and allowed for real-time visibility
00:14:10 independent of geography. As a result, their risk associated
00:14:15 with investments in renewable energies is minimized while their asset performance is
maximized.
00:14:23 So, let me summarize what we've learned today. First, the Internet of Things
00:14:30 is having a massive impact on the world with new innovations, new insights,
00:14:34 and new business outcomes. Second, SAP Leonardo IoT is a holistic approach to the Internet
of Things
00:14:41 with a comprehensive offering from the edge to the cloud, all designed to improve business
outcomes.
00:14:50 Third, there are several options, several starting points for you to get started with the Internet
of Things,

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00:14:55 including ready-to-run and ready-to-build scenarios. And both SAP's ready-to-run IoT solutions

00:15:02 as well as SAP's customers and partner-built solutions make the use of the same rich set of
services,
00:15:08 the SAP IoT Foundation. All these options are available as part of SAP Leonardo IoT
00:15:16 and are designed to give you end-to-end visibility of your IoT data within the context
00:15:21 of your existing lines of businesses and non-IoT business data.
00:15:26 We've only just scratched the surface here today, but we'll provide you with resources
00:15:31 to explore SAP Leonardo IoT in more detail. Next up, you will learn all about
00:15:38 SAP Leonardo and Analytics. Thank you for watching, and enjoy the rest of the course.

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Week 1 Unit 3
00:00:05 Welcome back to the openSAP course, SAP Leonardo - Enabling the Intelligent Enterprise.
00:00:10 My name is Ty Miller and I lead the Product Management Team for SAP HANA's cloud and the
Digital Boardroom.
00:00:16 So let me start with a quick recap of what you learned earlier about the Intelligent Enterprise.
00:00:22 The Intelligent Enterprise really integrates all parts of the business.
00:00:26 No longer are business functions acting as separate entities without
00:00:29 the context of the broader picture. So in the Intelligent Enterprise, all of
00:00:34 the business processes come together in an integrated intelligent suite.
00:00:38 So we want to start to build a picture of how training and recruiting lead
00:00:41 to higher sales performance with pipeline analysis, and look at how travel and expense may or
may not
00:00:48 impact how a deal closes, for example. And this all has to be built on a digital platform
00:00:53 capable of bringing together and processing large amounts of disparate data in real time.
00:00:59 And this leads us to the third part of the Intelligent Enterprise, which is really
00:01:02 making every process smarter. And as pieces of the business and data are integrated,
00:01:08 the Intelligent Enterprise will leverage the integration to bring about smarter decisions and
processes based upon
00:01:14 a broader understanding of the business. So how do we dynamically score deals in the
pipeline?
00:01:20 How do we use regression algorithms to better inform how we hire into positions?
00:01:25 These are all types of questions that we can start to answer with the Intelligent Enterprise.
00:01:29 All the intelligence that goes into making the enterprise intelligent is built on two ideas.
00:01:34 First, you have to have a deep understanding of the processes driving the business,
00:01:39 and this requires deep industry expertise. Without this expertise you lose the nuance
00:01:45 which differentiates consumer products from high-tech manufacturing, for example.
00:01:50 Second, you need to have the pieces of technology to improve these parts
00:01:54 of the business process, and this is really where Leonardo comes in.
00:01:59 So Leonardo will make every process smarter and it will accomplish this by applying
00:02:04 technology correctly to the right part of the process. Again, it's more than our technology
portfolio,
00:02:11 it's really pairing that technology with our business processes and industry experience,
00:02:17 which allows us to ensure that with Leonardo we know where to inject the intelligence and
00:02:22 how to make it reality. Many pieces of this puzzle are done in
00:02:27 such a way that it seems invisible and automatic. But there are many times when the
integrated solutions can provide context to the data
00:02:34 which needs to be presented to a user. So in these cases, a human needs to look at
00:02:39 and interact with insights in order to inform decisions that need to be made
00:02:43 or for strategic planning, for example. And it's for these cases where analytics
00:02:48 becomes the window to that Intelligence Enterprise. So this is really where SAP Analytics
Cloud
00:02:54 and the Digital Boardroom come together and where we have business intelligence and
00:02:59 planning and predictive all in a single solution provided as a service through public cloud
00:03:05 to meet the needs of how this Intelligent Enterprise works, not just today but in the future.
00:03:11 So the reasoning behind this is that we believe data can't become information without context.
00:03:18 Context is really important here because data without context, it's just data.
00:03:23 Data in context, that becomes information. When you have information in context,

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00:03:29 when you have information at the right time, at the right place, with the right people,
00:03:32 that information becomes knowledge. And knowledge in context, that's what gives
00:03:37 you power to make the right decisions and accurate decisions.
00:03:40 So while it's important to be able to visualize data, data visualization really allows humans to
process
00:03:46 and understand data sets of a volume beyond our ability to do so when we're just looking
00:03:51 at a spreadsheet, we also need to be able to interact with that data.
00:03:55 So this data starts to become information as we apply the context from planning.
00:04:01 So a certain KPI may be presented, let's say sales, but how is that sales number really
00:04:06 compared to last year? How does that KPI compare to the plan?
00:04:10 That context really comes from bringing together BI and planning and, in many cases,
predictive
00:04:16 together in one solution. And what if we want to start to look forward?
00:04:21 Or what if we want to better uncover the insights hidden in that information?
00:04:28 So this is where predictive algorithms can easily process and unlock insights
00:04:32 previously hidden away. And this is where the aim of SAP Analytics Cloud
00:04:37 is not just for business intelligence or planning, but it's really for the higher ideal of being
00:04:41 able to simply workflows by bringing together these capabilities, bringing these insights
00:04:46 to everyone through our embedded predictive and machine learning capabilities as well.
00:04:50 And where we can connect to more data in the digital platform with live connections,
00:04:55 leaving the data where it is and embedding insights into the business applications
00:04:59 where users already exist. So let's look at three specific examples of
00:05:05 how analytics powers the insights of Leonardo and the Intelligent Enterprise.
00:05:11 We are automating the discovery of insights and giving everyone the opportunity to leverage
00:05:15 data science without a PhD in mathematics. Through our Smart Assist suite of embedded
00:05:21 intelligent features, we're bringing predictive and machine learning features to every single
00:05:25 user of SAP Analytics Cloud. Imagine being able to just ask your analytics
00:05:32 application a question about your information. Our exciting new Search to Insight capability
00:05:38 brings natural language query capabilities right to SAP Analytics Cloud, so there's no
00:05:43 requirement to be fluent in structured query language, or natural language processing or
scripting.
00:05:49 You can just talk to SAP Analytics Cloud, asking plain language questions and the system,
00:05:54 Analytics Cloud, will give you the answer. Now how do you find hidden patterns and insights?
00:06:00 Well with Smart Discovery, SAP Analytics Cloud uses predictive modeling and simulation and

00:06:05 machine learning to understand your data and your business.

00:06:09 So these automated algorithms process that information to show the factors
00:06:13 influencing the most important KPIs in your organization. And so what would have taken a data
analyst
00:06:19 many clicks and slices and dices in the past can now be accomplished automatically,
00:06:25 allowing everyone to focus on higher value strategic decisions, really enabling them
00:06:30 to focus on their business. And in the same spirit of bringing intelligent
00:06:34 insights to everyone, it really is critical that in the Intelligent Enterprise,
00:06:39 people are able to access these powerful insights at the point of needing to make that
decision.
00:06:44 And so SAP Analytics Cloud is able to embed in all SAP business applications so that

11
00:06:49 we can bring these visualizations and machine learning capabilities to users in the context of
their business processes,
00:06:56 essentially making them part of that Intelligent Enterprise. So today we've talked briefly about
what
00:07:03 makes an Intelligent Enterprise, and how Leonardo is a driving force in putting that intelligence
in place.
00:07:11 We looked at how analytics becomes the window to the Intelligent Enterprise by bringing
together BI,
00:07:15 planning, and predictive capabilities, and we've discussed three key elements of SAP Analytics
Cloud,
00:07:21 where it's making the Intelligent Enterprise a reality by automating insights and embedding
them at the point of decision.
00:07:29 Thank you for your time.

12
Week 1 Unit 4
00:00:09 In the previous unit, you've heard about analytics. My name is Raimund and in this unit
00:00:14 I will cover blockchain. There's a lot of hype around blockchain
00:00:19 and admittedly a lot of misconception. So, with all the talk, it's sometimes difficult
00:00:25 to separate signal from noise. This session will provide context
00:00:29 on the applicability of blockchain as a technology, but more importantly, I will cover when
00:00:35 and why it can make sense to use blockchain technology. Afterwards, we will take a look at
SAP's approach
00:00:41 towards the topic and the SAP Leonardo Blockchain offering. Over the last 45 years, SAP has
redefined
00:00:53 how businesses operate to run at their best. However, in the next 10 years,
00:00:58 the world, economies, and businesses will change drastically towards the area of the intelligent
enterprise.
00:01:05 First of all, IT systems are getting more intelligent, integrated, and increasingly self-optimized.

00:01:13 Technology starts to handle repetitive end-to-end tasks, freeing humans to focus on
00:01:19 higher-level problems and opportunities. Second, business ecosystems will change
00:01:27 from point-to-point interaction via business networks
00:01:31 towards networks of business objects that enable more flexible value chains
00:01:37 even down to the lot size of one. There are new trust layers for sharing data,
00:01:43 processes, and algorithms across value and supply chains which will develop based on
technologies
00:01:50 such as blockchain. Sharing data and IP within networks
00:01:55 lead to group learning and ecosystem optimizations.
00:02:00 And we will see the first fully blockchain-based supply chains
00:02:04 and first serious circular economy approaches, completely reorganized to better match ethical
standards
00:02:13 along the ideas of sustainability or product stewardship.
00:02:18 Third, as technology is becoming more advanced, and more affordable, companies expand
00:02:25 their businesses to new markets and outcome-based business models.
00:02:30 You can imagine such things as car sharing, pay-for-performance medication, and usage-
based insurances.
00:02:39 Finally, humans focus on relevant, knowledge-intensive, and creative work.
00:02:46 And through context-sensitive systems, the human capabilities such as creativity,
00:02:51 motivation, and empathy will become augmented. So in all that, what is the role of blockchain?

00:03:01 In all of the described, trust is the ultimate currency. The more information comes out of
sources
00:03:08 that you don't own or control, the more you need to be certain
00:03:12 that it is true, unaltered, and can be trusted. Otherwise, you won't utilize it in your business
process
00:03:20 or base decisions on that information. So, trust, security, transparency,
00:03:27 but also protection of differentiating assets in the foundation of any shared ecosystem
00:03:33 where companies – even competitors – meet and develop solutions across company borders.
00:03:41 Sharing data in a trusted environment allows to execute processes more efficiently
00:03:46 and sustainably, and this also leads to joint innovations
00:03:52 such as new network-based, multi-party business models. And all those are areas that
blockchain can help to address

13
00:03:59 and therefore bring value to the table. Now, is blockchain a silver bullet
00:04:05 to address each and every problem that's out there? Certainly not.
00:04:08 You sometimes might believe so from reporting, but it's not true.
00:04:13 There's a clear sweet spot where blockchain is applicable, and this is what I want to talk about
now.
00:04:19 If we imagine a two-by-two quadrant with organization put on the horizontal axis
00:04:28 and architecture being put on the vertical axis, you have two quadrants and each covering
centralization
00:04:36 and decentralized setups. Now, imagine a centralized organization,
00:04:41 so that's the upper left quadrant here, with a centralized architecture.
00:04:46 That's the typical setup we are operating in these days. So, one company with a centralized
architecture,
00:04:54 and this is the classic space for centralized databases. If you take this setup
00:05:02 and extend the architecture in a decentralized way, so for example, distributing this central
database
00:05:10 over multiple data centers in Waldorf, Singapore, Newtown Square, you come up with a
distributed database.
00:05:18 Architecture is decentralized but the organization is still centralized.
00:05:23 Now, imagining that single entity, that company operating the database making business
00:05:28 with other companies. For those other companies, the situation
00:05:33 is quite severe if the company owning the database decides to switch off the thing.
00:05:39 They might go out of business because there's no way to access data anymore.
00:05:43 So, in that situation, when decentralization comes into play,
00:05:48 also organizationally, and the architecture is also decentralized,
00:05:53 this is exactly the sweet spot where blockchain can make a lot of sense
00:05:59 because there's no single entity, no single third party or intermediary
00:06:04 owning the system and the data anymore but it's equally shared between participants.
00:06:09 It's organizationally and architecturally decentralized, and only if those two dimensions –
decentralization
00:06:16 in organization and decentralization in architecture – come together, does this make the case

00:06:23 for blockchain applicability. So whenever I get the question,

00:06:27 "Hey, this blockchain scenario, couldn't it be done with a centralized database?",
00:06:33 my answer is yes, technically, probably yes. And if it's accepted organizationally,
00:06:39 use a central database approach. But in case there are participants
00:06:43 that wouldn't agree on one of the parties owning the system and being in control of that
00:06:51 but want to do business eye to eye, on an equal footing,
00:06:58 this is the case where blockchain might come to the rescue and help by providing an
environment
00:07:04 that is not only technically decentralized but also organizationally, and therefore better
accepted
00:07:11 by everybody involved. So, what do we see in blockchain
00:07:19 and how do we see blockchain at SAP and where it's relevant?
00:07:23 We see definitely the technological component and this is essential.
00:07:31 This is the part where the whole discussion originated and was derived from,
00:07:37 but it's not sufficient to provide value and address end-to-end business problems.
00:07:44 So the technology is certainly exciting. It also puts challenges up for the enterprise.

14
00:07:51 In adoption, there are more than 100 protocols around and then different technology
approaches,
00:07:58 so at SAP we decided to follow a technology-agnostic paradigm.
00:08:05 Making sure that complexity is hidden and shielded from customers, and in that, we also want
to follow
00:08:13 and ensure that enterprise requirements are met. So those are topics in the area of
interoperability
00:08:21 between protocols – it's about scalability, throughput, and data volumes.
00:08:30 But again, as I said, this is only the technological part. There's more to it to make a blockchain
successful
00:08:37 and relevant for customers. So the second component, the second dimension
00:08:44 is the new network-based business models. And those are business models
00:08:49 where you move from a centrally governed... remember the previous slide with the quadrants?

00:08:56 From a centrally governed to fully democratized approaches in doing business.

00:09:02 So in a way, it's the move from a private and permission setup towards open and public
networks.
00:09:12 But all this couldn't be done in isolation though. There's existing business processes.
00:09:19 There's a reality, a system reality at customers. And this is the third component here:
00:09:27 integration into existing business systems, into existing business models
00:09:35 that are core to companies operating today. And this is the real-life situation,
00:09:42 this is much beyond PLC. This is not a greenfield approach anymore,
00:09:46 but this part strives to cover the last mile connecting blockchain to the existing
00:09:53 situation at customers. Now, how do we address this in context
00:10:02 of SAP Leonardo and SAP Leonardo Blockchain? The technology is relevant from an
innovation perspective,
00:10:11 but blockchain certainly is not the only technology to make innovation happen.
00:10:16 It rather happens in combination with other innovative technologies
00:10:22 such as Internet of Things, for example, for connecting to the real world,
00:10:26 which would maybe generate big data, that you would need analytics, machine learning
00:10:31 and artificial intelligence on top of it to make sense of it
00:10:34 and interpret it for the business. So, what we are offering with SAP Leonardo Blockchain
00:10:41 is an easy way for companies to both test and deploy distributed ledgers, blockchain
technologies
00:10:49 in a protocol-agnostic way. So, independently from the underlying technology,
00:10:55 we shield abstraction, we make it easy for customers to test
00:11:01 and implement blockchain technology. And this is integrated into other SAP offerings
00:11:06 and the overall portfolio. So, we see it definitely about business process
00:11:15 and value-add more than the technological component. This is essential to maximize results
through a combination
00:11:23 of different innovation technologies to cater to a business process.
00:11:29 And the focus here, therefore, is on digital innovation and business value
00:11:33 and it's not on the technology. As you can imagine,
00:11:39 blockchain being decentralized and me having talked about networked innovation,
00:11:45 there is not a single player making all that happen. So, network-based business models derive

00:11:53 and are created together with customers. And this is why SAP is collaborating with customers

15
00:12:00 and partners in multiple projects that are under way in various stages
00:12:06 to implement, to integrate blockchain technology into different business processes.
00:12:13 And those are proof of concept, those are pilots, and also even beyond those,
00:12:19 moving towards production. And the examples are quite diverse and prominent
00:12:27 from different industries, from different lines of businesses. So there's Advanced Track and
Trace for Pharmaceuticals,
00:12:32 which is about fighting counterfeit products and ensuring that medicine is original medicine
00:12:41 and the scenario's called sellable returns. It's in areas such as transportation management
00:12:48 where we're working on an electronic bill of lading. There are farm-to-consumer cases
00:12:55 about traceability to reduce food waste and streamline recalls.
00:13:00 There are other activities in areas such as secure bidding or payment for prevention,
00:13:06 and things as diverse as Agricultural Contract Management, Asset Intelligence Network,
Distributed Manufacturing.
00:13:15 So, more than 65 customers and partners have signed up for the program.
00:13:20 We see a strong traction globally and only the collaboration between all the involved parties
00:13:28 and participants make it happen. So it's a clear indication
00:13:34 that collaboration is key to define those new network-based business models.
00:13:41 So we see the combination of components, technology on one side,
00:13:48 existing processes, back-end systems, IT reality at customers on the other side,
00:13:54 together with the new network-based business models. This is exactly the combination
00:14:00 that needs to happen, that blockchain can support value in end-to-end scenarios.
00:14:07 And it's not only about technology or about existing systems or about collaboration
00:14:15 between participants, but it's essential to have the combination of those three things,
00:14:20 because otherwise, it's very difficult to be successful if only one of the components is covered.

00:14:27 And this is sometimes something that you might believe when reading media or other
information.
00:14:37 They convey the impression that technology will solve all of that,
00:14:43 and as you have seen, it's only one part of a much bigger picture.
00:14:49 So to make that more easy to help getting along that path since Sapphire 2018,
00:14:57 SAP Cloud Platform Blockchain is in general availability. As part of SAP Cloud Platform,
00:15:05 blockchain already comes in two flavors, Hyperledger Fabric and MultiChain,
00:15:10 to underline SAP's technology-agnostic approach. More technologies are being assessed and
implemented
00:15:18 as we speak. Furthermore, SAP offers
00:15:22 specific blockchain application enablement services. So application developers can use those

00:15:29 to easily access blockchain functionality, such as timestamp, proof of state,

00:15:34 or proof of history, to implement them into their applications.
00:15:40 And lastly, with SAP HANA Blockchain service we offer a beta program
00:15:44 of an adaptor to integrate blockchain data into your HANA database.
00:15:49 So this allows an integration into the database and into transactions, which means blockchain
00:15:57 appears just as a typical database transaction to humans and machines.
00:16:02 Again, leading to a straightforward approach integrating blockchain data with advanced
analytic engines
00:16:08 like graph, geospatial, text analysis, and machine learning.
00:16:16 So in this session, we've looked at the context that blockchain technology makes sense in.

16
00:16:22 We've covered SAP strategy and approach beyond technology, including new network-based
business models
00:16:30 and core processes. And finally, we illustrated
00:16:34 what the SAP Leonardo Blockchain offering comprises in detail.
00:16:39 Hopefully, this session could help a little in clearing up some misconceptions
00:16:43 to better put blockchain into context. The next unit will be on machine learning,
00:16:49 presented by Markus Noga. Thank you for tuning in.

17
Week 1 Unit 5
00:00:08 Welcome to Unit 5 of the openSAP course on SAP Leonardo. My name is Markus Noga, and
it's a pleasure
00:00:14 to be talking about Leonardo machine learning and how it enables the intelligent enterprise
today.
00:00:22 As you've learned from Mala Anand, the intelligent enterprise is about three main things.
00:00:26 It's about the intelligent enterprise suite of applications that bring dynamic and intelligent
capabilities
00:00:33 into every line of business and every end-to-end process. It's about the open extensibility
platforms
00:00:40 that allow cloud-based extensions and add-ons of standard functionality with custom, bespoke,

00:00:46 industry-specific capabilities, and it's about the SAP Leonardo technologies in machine
learning,
00:00:53 artificial intelligence, analytics, and more that inject the intelligence both into core applications

00:00:59 and into the extensibility platform. Let's take a look at what Leonardo Machine Learning is
about.
00:01:07 SAP Leonardo Machine Learning's main mission is to enable the intelligent enterprise.
00:01:12 To do so, we leverage SAP's fantastic data assets. More than 77% of all business transactions
in the world
00:01:20 touch an SAP system on either end of the transaction. This combined with the broad coverage
of 25 industries
00:01:27 and seven lines of business puts SAP into a unique position to not just understand business
processes and
00:01:34 business process data, but to actually learn from this data and embed intelligence deeply into
the processes
00:01:42 for every industry and every line of business. This is something unparalleled that no other
vendor
00:01:47 on the planet can do, and we're doing this to drive business outcomes along a whole spectrum
of opportunities.
00:01:54 By bringing ML into solutions, we can help customers increase revenue
00:01:58 with better sales targeting and better sales execution. We can help companies reimagine their
end-to- end processes,
00:02:05 because what's considered best practice today can be replaced by a next practice that relies
00:02:11 on capabilities that were completely unfeasible or uneconomical if all actions on unstructured
00:02:18 had to be performed by units. We have the chance to give employees more quality time
00:02:24 at work, because we can relieve them from the repetitive, recurring, the menial, the boring
aspects of their jobs,
00:02:30 and allow them to focus on those challenges that help them grow, the exceptions,
00:02:35 and whatever makes the customer relationship more durable, more reliable, and more well-
founded.
00:02:43 This is also what drives up customer satisfaction in a big way, because ML-powered service
can give you instant responses
00:02:50 on any common or recurring topic without waiting in the help line for 20 minutes.
00:02:55 Overall, this enables a fantastic slew of innovations in product, in process, and in business
models
00:03:01 for SAP customers who are transforming from selling capital goods towards selling services
00:03:07 and intelligent products of their own. The way we support this intelligent enterprise

18
00:03:13 with technology has, again, three main elements. At the top, it's about the conversational user
experience,
00:03:19 being able to chat and talk with every application, both as a Core user, as a Power user, as an
Edge user,
00:03:26 or as a consumer interacting with SAP applications in a B2B2C setting. In the core, it's about
intelligent applications
00:03:35 and the platform that we build on to create these scenarios. Let's take a look at these three
step by step.
00:03:45 Intelligent user interfaces are predominantly about making interactions just work.
00:03:52 Think about the last time you had to learn something to have a conversation with a person.
00:03:57 Think about the last time you had to learn something to make a point verbally when you raised
your
00:04:03 or when you quickly wrote an e-mail - and compare this with how much you have to learn to
deal
00:04:09 with traditional enterprise solution user interfaces. Clearly, there's a discrepancy here
00:04:14 that conversational solutions can't close. And there's also a huge gap
00:04:21 with traditional approaches to customer service. If you're like me, you've probably spent 20
minutes,
00:04:27 30 minutes in various helplines, being told to hold, being transferred between different agents,

00:04:33 having to state and restate your details all over again because the system at the other end
forgot
00:04:39 or didn't pass the credentials from agent to agent. And if the connection breaks and your
problem is not resolved,
00:04:45 you're facing the same nightmare all over again. This is unacceptable.
00:04:50 In the United States alone, poor customer service is costing companies upwards of 1.5 trillion
dollars
00:04:57 annually, and with chat bots and Conversational, we're able to transform this.
00:05:02 SAP's Conversational AI chat bots are smart and accurate. They have industry-leading abilities
to understand
00:05:11 the intent of users and to extract entities like names, places, times, locations, and more
00:05:18 from these conversations. They are super fast and easy to implement.
00:05:23 On average, our customers take just nine weeks to go from a first decision to purchase
00:05:30 to being live and productive with a chat bot that realizes first scenarios atop SAP's
Conversational AI.
00:05:37 And this is because our Web-based development environment for bots enables collaborating
groups of users
00:05:44 to be extremely productive in building out bots without having to become a deep learning
00:05:50 or bot building expert. Examples for conversations and adding more examples
00:05:55 for conversations is enough, and if you can paraphrase what users are trying to do,
00:06:01 you can be building a bot in no time. This is what 30,000 active developers
00:06:06 who've built already 60,000 bots atop the SAP Conversational platform are doing every day.
00:06:13 To make this even easier, we have trained and ready-to-go models that we're starting to roll
out for industry
00:06:19 after industry, with the first being telecommunications. What do customers ask for when they
approach
00:06:25 their telco operator for support? "I forgot my PIN."
00:06:29 "Can you unlock my phone?" "There was something wrong with my last bill."
00:06:33 "Do I still have free minutes?" "My address has changed."

19
00:06:36 "When can I get a new handset?" This is actually highly similar across providers.
00:06:41 By providing the 200 most common intents that users articulate in telco helplines, we can
accelerate
00:06:48 implementation times and sort of improve return on invests, improve time to value even further,
and this is
00:06:56 predefined content of the Conversational AI foundation does for the dozens of already-active
customers and additional
00:07:04 customers who can be joining from any industry. Let's look at an example
00:07:09 of what interaction with a bot can look like. A leading European railway was looking to help
00:07:15 their three million-plus daily passengers with transport advice, and what better than a bot to
ask questions like,
00:07:22 "How do I get from A to B?" Our bots don't just answer in natural language,
00:07:28 they even offer a rich user interface including graphics, clickable components, and more to
enable rich interactions
00:07:36 with systems, and beyond simple integrations like links, they offer deep integration into back-
end applications
00:07:44 including host systems and other systems via API-based endpoints.
00:07:50 The power of Conversational AI does not end here. Conversational AI is seamlessly connected
to
00:07:57 than 10 different front-end channels, whether it's WhatsApp, WeChat, Facebook Messenger,
Twitter, Slack, or more,
00:08:03 to help your users interact with bots in every environment, including your company Web page.

00:08:09 They are also connected seamlessly to fallback channels that allow human agents to take over
from bot conversations
00:08:16 that are not quite resolvable with intent-matching today because they require that special
human touch,
00:08:23 so that humans and bots working together can create a superior customer service experience
for clients.
00:08:34 Let's look at another example, and we're going towards the core systems, the backbone
00:08:40 of enterprises in finance that nobody does better than SAP. Digital core processes in these
backbone applications
00:08:49 can be absolutely transformed by injecting a little learner into every process step.
00:08:55 We're looking at procure to pay here. This is how to get stuff that you need to do your business

00:09:00 and how to pay for these products and services rendered. And machine learning can impact
00:09:07 this process positively anywhere. Can we order a product or reorder a consumable
00:09:13 just by taking an image of it? With machine learning, we can.
00:09:18 Can we automatically recommend to people what material group a new item should belong
00:09:24 what account line it should be booked on in the financial statement? Can we help the
procurement professionals
00:09:30 identify new clusters of topics, new materials to create? And can we offload the 60% of
common requests
00:09:38 that still reach them as a human-to-human inquiry today, although these items are already in
the procurement catalog?
00:09:46 With machine learning and advanced NLP, yes, we can. Let's look at one particular example
here,
00:09:52 which is about how we bring together goods received and invoices received to make sure
we're paying
00:09:59 for the right things the right amount of money. Let's look at a demo.

20
00:10:05 On the right-hand side you see the old way of doing business with long lists powered by
humans.
00:10:09 On the left, you see what machine learning can Typical goods received/invoices received
clearing
00:10:15 involves lists of hundreds of items cleared by humans exchanging e-mails at month end.
00:10:21 The new way of doing business involves a machine continuously looking at goods
received/invoice received,
00:10:28 offering recommendations in the process and resolving, in this example, 770 of the items
already automatically,
00:10:35 leaving a dramatically shorter list for month end. And the way we do this is by continuously
monitoring
00:10:41 the status of items in the regular, daily processing. Whenever purchase orders, goods
received, invoice received
00:10:48 appear in the system, an ML entity observing these goods received and invoices received can
learn from past data
00:10:56 and automatically recommend how to deal with them. It can provide status recommendations,
processing
00:11:02 recommendations, and more, enabling us to what used to be a tedious month-end process
00:11:08 that kept people awake into the long hours of the evening into something that continuously just
runs
00:11:14 as part of regular daily operations with 90% of the cases being resolved automatically via
recommendations
00:11:22 instead of humans writing e-mails and trying to reconcile items.
00:11:26 This is what bringing machine learning into core processes looks like, and it's but one example

00:11:32 along the end-to-end process for procure to pay that I've just shown on the previous page.
00:11:40 Our roadmap for the intelligent enterprise does not stop there.
00:11:45 We are building an intelligent front office with SAP C/4HANA that provides you
00:11:51 with a best sales coach in your pocket, with intelligent market insights and analytics,
00:11:57 with superior customer service leveraging bots. We're building the intelligent backbone with
S/4HANA
00:12:04 that takes finance, that takes procurements, and all recurring functions in the enterprise to the
next
00:12:10 level with next practices for processes powered by ML embedded into the application.
00:12:16 And we're not stopping with S/4 and with C/4. We're bringing this intelligence into all SAP-
based
00:12:22 cloud and business network applications. Think expense reports that write themselves with
Concur.
00:12:30 Wouldn't this be fantastic? Think procurement that fulfills business needs
00:12:37 just as you are articulate these needs, because it understands needs, concerns, items,
00:12:43 item attributes, and can match these together. And think about human resources that provide
optimal talent
00:12:51 and development recommendations along the hire-to-retire, cradle-to-grave lifecycle for
employees.
00:12:58 This is what a truly intelligent enterprise looks like with SAP.
00:13:05 Moving beyond applications, let's take a quick at what the foundation for all this technology
looks like.
00:13:13 The SAP Leonardo Machine Learning Foundation enables users by providing superior
capabilities
00:13:20 through applications. It enables developers by providing

21
00:13:23 reusable services and APIs that every application developer can embed into apps.
00:13:30 And it enables data scientists by providing core capabilities like training as a service to build
00:13:36 your own models, retraining as a service to customize existing models with your own datasets,

00:13:42 and bring your own model so that you can deploy data science results built on your local
laptop
00:13:49 to an enterprise-grade infrastructure and embed in business applications with zero distance
between solving
00:13:56 the ML problem and scaling to enterprise and cloud level. What people are using this
foundation for is an amazing
00:14:04 bandwidth of categories, because we can deal with images as well as with video, with voice,
with text, and more.
00:14:13 We can power scenarios like detecting cars in imagery. We can power workplace and safety
categories
00:14:22 by detecting hard hats, safety goggles, and shoes in images. We can help companies find out
if they're filling
00:14:29 the right kind of product into the right kind of container with OCR in the wild that recognizes
labels
00:14:35 in natural language text in any picture environment, including skewed, angled, and printed on
weird surfaces.
00:14:44 We can help legal departments identify changes in legal documents and find out whether this
massive
00:14:49 redlining exercise that, over the course of a two- negotiation, resulted in a contract with a
customer,
00:14:56 multiplied by a thousand such contracts, is still manageable, or there are major risk exposures.

00:15:03 And in the same way, we can help companies stay one step ahead of legislation by monitoring

00:15:09 government Web sites around the globe in multiple languages to find out if there are legal
changes
00:15:16 that are relevant to your business. SAP's already using these capabilities today
00:15:21 to keep our own software updated and in line with upcoming legislation, because we're
leveraging machine learning
00:15:29 for our own internal business process. Let's look at a client example.
00:15:37 Interacting more closely with consumers is a key priority for car companies, because they
would like to interact
00:15:43 not just with the dealer, but with the individual. By creating a mobile app that can detect cars
00:15:49 and specific brands, makes, and models, car manufacturers are able to interact with
consumers
00:15:56 like never before and to redirect them to the appropriate sites for ordering test drives, buying
cars,
00:16:03 configuring cars, and interacting with them in a whole richness that has not been possible
before.
00:16:09 This is just one of the scenarios that SAP Leonardo Machine Learning Foundation can power
by enabling
00:16:15 ordinary developers to embed machine learning and deep learning capabilities into
applications,
00:16:22 and training customer-specific models that recognize your product categories, your spare
parts, your items,

22
00:16:30 the categories you care about in text documents, without having to become a machine learning
expert.
00:16:37 Providing a dataset is all it takes to build custom models and deploy them at enterprise scale
00:16:43 with SAP Leonardo Machine Learning Foundation. To sum it up, SAP makes machine learning

00:16:52 incredibly easy to consume. We're embedding that in applications,

00:16:56 and we're giving ordinary developers all the tools they need to bring these capabilities into
apps
00:17:02 without having to become experts. We're supporting the entire lifecycle of machine learning,
00:17:09 whether its training as a service, whether it's bring your own model retraining, inference as a
service, or closed-loop retraining,
00:17:15 because we're able to embed with the business application. SAP Leonardo Machine Learning
Foundation is on SAP Cloud Platform,
00:17:23 so you can trust it to be the best integrated, intelligent capability that works with SAP
applications
00:17:30 as well as being open to non-SAP applications. And we're open to multiple machine learning
technologies as well.
00:17:38 Since starting out with TensorFlow for solving big-learning problems with the best
computational approaches available today,
00:17:46 we've also added additional machine learning frameworks like Psychic Pi that are extremely
popular in the
00:17:52 science community for also attacking medium- sized problems based on traditional data
science approaches and models.
00:17:59 All this on a scalable and secure cloud platform by the provider that you trust.
00:18:07 This is what SAP Leonardo is about. We're enabling the intelligent enterprise.
00:18:14 We're injecting machine learning and deep learning into all applications to drive
00:18:18 superior business value for our customers. And we enable our own developers, partners,
00:18:25 and customer IT teams to do the same for industry-specific and bespoke applications atop the
platform.
00:18:32 Thank you for listening to Unit 5 of the openSAP course on SAP Leonardo,
00:18:37 and enjoy the upcoming Unit 6 on big data.

23
Week 1 Unit 6
00:00:06 Hello and welcome to this unit, SAP Leonardo Big Data. So, my name is Marc Hartz and I'm
leading
00:00:12 the Big Data portfolio within SAP. I want to talk today about the challenges
00:00:18 and also the opportunities we are seeing in many customer landscapes when it comes to Big
Data.
00:00:23 And the first thing I think we need to clarify is what is Big Data. And the first really important
point is Big Data
00:00:31 is not always about the data volume. So if you consider landscapes within enterprise,
00:00:38 landscapes today, you'll see that we have a high variety of different systems and sources, and
I think that's
00:00:45 also reflected in our Leonardo portfolios. So there is a lot of IoT sensor-driven data,
00:00:51 but there is also this notion of the traditional analytics data warehousing,
00:00:56 master data systems, and so on. And one of the biggest challenges is
00:01:01 that the management of such a landscape becomes more and more complex because at one
point in time
00:01:07 you have such diverse landscape but you want to bring it back together.
00:01:11 And I think if we consider the way how landscapes were set up in the past, it's not anymore
that we
00:01:19 a very classic three-tier landscape from... You have sources, then you have one overarching
00:01:26 data warehouse with analytics on top of it. It's much more complex, because who would store
00:01:31 all the sensor data and so in a highly structured formal data warehouse? So usually customers
are taking different approaches, which are taking into account
00:01:41 that there is a huge volume, a huge variety, and the characteristics of the data are completely
different.
00:01:47 So, what we see is very much happening on the slide here on the right-hand side, that it's
more becoming
00:01:52 a virtual landscape, and with this virtual landscape, with certain characteristics, like you have
00:01:58 multi-cloud environments, you have maybe a data lake beside a data warehouse, you have a
distribution
00:02:05 of the data around and within the landscape. And there are a couple of challenges which are
00:02:11 basically attached to that. And so, if you think about a very classic approach
00:02:16 in the IoT world, for example, you would see that the first thing you usually do
00:02:22 is you try to land the data. If you get sensor data, you try to collect it,
00:02:28 and to save it, to store it somewhere. Quite often, this is happening in the so-called data lake,
00:02:34 so in cloud-environments, in, like, cheap object stores, like AWS S3, within Azure,
00:02:40 within Google Cloud platform, for example. The challenge then is, again not the volume,
00:02:46 in my opinion - I think that issue is kind of solved, by many technologies - but it is about the
formats
00:02:53 and the structure of the data. So, how now to make of all the data streams
00:02:57 we are collecting nowadays, whether it's IoT, social media, weblogs, whatever it is,
00:03:02 pictures, videos, how to make sense of it. So, there is a whole process usually in place,
00:03:08 to first of all ingest the data, so to bring it into the landscape.
00:03:13 And then the whole, you know, effort starts, because before you can do something meaningful

00:03:18 with the data, you need to prepare it. So, before you can do your analytics,
00:03:22 on top of Big Data, or unstructured data, you need to bring it into a structure to do so.
00:03:27 Before you can do the machine learning, you need to have a foundation where you can
execute

24
00:03:33 and you can train the models, and so on. And this preparation step usually happens
00:03:37 in maybe some coding, scripting languages, on a Hadoop layer, maybe in Spark, in these
environments.
00:03:44 So there are many different technologies attached to that. And afterwards, after the data is,
you know, prepared,
00:03:51 it's ready to be processed, via the machine learning services, via predictive algorithms, via
analytics, for integration into systems.
00:03:59 And that, over that transition, basically, that is one of the key challenges I see
00:04:04 when it comes to really Big Data. And a lot of Big Data projects start maybe
00:04:09 as a small research thing, but there will be the point in time where it comes to, okay,
00:04:14 "I need to integrate that now in my enterprise landscape". I need to combine my enterprise
data, my master data,
00:04:21 and so on, my sales orders, together with the, maybe, social media data I collected.
00:04:26 So, there is this, you know, integration need which is happening at one point in time
00:04:31 within many, many projects we have seen. And if you do that once, maybe it works
00:04:36 with different technologies with, you know, transitions within a landscape, different technology
tiers.
00:04:42 But if you really try to automate that, so to really automate, okay, there are new records
coming in,
00:04:49 via a certain source, via streaming capabilities, via messaging technologies,
00:04:55 and I want to automate the processing and the integration into a business application
00:05:00 to trigger also some follow-up processes - this is a big effort.
00:05:04 So, the big challenge in such a scenario is not really to get one scenario working,
00:05:10 it's about the productization, it's about how the how the different pieces
00:05:14 fit into each other, if you combine very modern and very open technologies,
00:05:19 with your classic enterprise world. And what we did is, we asked a lot of customers,
00:05:25 so, you know, "How's your landscape looking?" And we got the feedback - overwhelming
feedback, actually -
00:05:32 that first of all, there is a missing link, so we as SAP got also a lot of questions -
00:05:37 how can we make use of the data assets we are collecting within the landscape in SAP
applications?
00:05:45 Whether it's the data warehouse, analytics, or our IoT applications. So how can we bring that
better into...
00:05:51 how can we establish this link? And how can we do that in a way
00:05:54 that it's enterprise-ready? Because today, if you use many different technologies,
00:05:59 and there is nothing bad about open-source technologies, for example, but if you use and
combine them
00:06:05 in a wild way, if you will, then you will come up with a lack of enterprise readiness,
00:06:10 because if one version or one component changes, the whole stack will collapse and it's a big
issue
00:06:16 basically to productize such scenarios. So, it's also about the tools which are, you know,
00:06:22 in place, the high number of the tools, and the effort to integrate across them.
00:06:27 So, those were many facets of feedback that we beside the fact, we do have, of course,
00:06:37 existing systems in customer landscapes. You know, Big Data is usually starting on a
greenfield,
00:06:43 but it's not alone in the landscape. So usually, there are already ERP systems, Hybris
systems,
00:06:49 data warehousing, analytic solutions, but there is now all the exciting stuff, right?

25
00:06:54 There is the Hadoop world, the Spark world, the data science area, basically.
00:06:59 All the cloud storages, which are raising the object stores, which have very huge potential also.

00:07:06 The machine learning, the containerization of software - all these things you need to take into
account
00:07:12 if you are to really come up with an innovative approach to solve the situation. And what we
did, basically, we considered
00:07:20 a lot of this feedback, and we came up with a nice analogy, so right now, if you see
00:07:26 customer landscapes, enterprise landscapes, it's diverse and it's complex.
00:07:31 So what you really need nowadays is something, and you can compare it with an air control
tower,
00:07:37 which basically knows the conditions around it, right? Which is knowing which airplanes, you
know,
00:07:45 are departing, are landing, and what processes are going on, without owning all the stuff,
right?
00:07:50 But having a really vital role in the airport, communicating using different technologies,
00:07:56 and so on, to basically bring the processes in the airport in a given order.
00:08:01 And that is a very nice analogy, which we believe fits very nicely
00:08:05 in an enterprise landscape these days. You don't want to create another monolithic data
solution,
00:08:11 where you bring all the data. You want to leverage the landscape -
00:08:14 you want to leverage different technologies, different stores, and different possibilities
00:08:20 within the landscape, but then control it from a very central thing, without persisting,
00:08:27 without owning, you know, without having a monolithic solution. And this is one of the reasons
why we came up within
00:08:34 our Leonardo portfolio with the SAP Data Hub. This solution takes exactly these challenges
into account,
00:08:41 and the whole idea is, basically, to build this bridge between a lot of these exciting things we
heard already
00:08:48 within this course, from machine-learning to IoT, and the traditional and the existing enterprise
applications
00:08:55 we are seeing within our customer landscape. So, it's not about persisting the data at one
central place,
00:09:01 it's more like building this logical hub in the landscape to combine, basically, the data
00:09:07 and the processes within the landscape. And you see on this example here,
00:09:12 on the right-hand side, everything which comes from the Hadoop world, the IoT world,
00:09:17 machine learning - all of this technology where you need a lot of compute power,
00:09:22 where you need this distributed environment by default already, and bring it together in a
logical and virtual way
00:09:31 with the enterprise applications which are sitting, hopefully,
00:09:35 a lot on the SAP HANA platform, of course, like an enterprise data warehouse,
00:09:39 like the S/4HANA systems, or any enterprise as a placeholder, basically.
00:09:44 And Data Hub is providing all of the functionalities which are needed to establish now
00:09:50 the processing within the landscape. The processing means really end to end,
00:09:55 to think about how the data is being ingested, having different connectivity possibilities,
00:10:00 having ingestion offerings from maybe messaging technologies, to streaming,
00:10:07 to batch-driven jobs you want to execute in the landscape, then bring it into, you know, for
example,
00:10:14 a data lake and process the data locally. So process the data where it's residing,

26
00:10:19 instead of moving it around into a different target in an ETL tool, in a different environment,
00:10:25 to basically process the data there. So, everything that you see here on the slide in purple,
00:10:30 that is basically delivered out of one product called Data Hub, which is ready to be deployed
00:10:37 on-premise or within the cloud. And it's, by default, designed in a hybrid landscape,
00:10:42 so we use a lot of container technology, Kubernetes, docker container, to basically be ready
00:10:49 to be very flexibly deployed, and then have all of the functionalities within the solution you
need.
00:10:56 And, of course, that places them together with our cloud platform, with our services
00:11:00 we are offering there, like the Big Data services, which is in Hadoop as a service within our
cloud platform.
00:11:07 And Data Hub is basically the infrastructure to process the data, to integrate,
00:11:12 and to get results out of it. It's the infrastructure to use
00:11:15 the machine learning algorithms you have heard of before, and bring it to execution.
00:11:19 So, it's basically like a clue within this overall landscape. And it basically - if you really bring it
down to the core functionalities -
00:11:28 it basically has three main categories. So, the first one, is pipelining.
00:11:34 So, bring different operations within a landscape into a given execution order,
00:11:40 and that's a visual experience. We have a lot of predefined templates
00:11:46 you can basically use, and then you can drag and drop basically within a canvas, and then you
have a pipeline
00:11:55 which is executed across the landscape. But usually such a pipeline, if you now
00:12:00 execute something in a data lake, is not enough. Usually, it's, you have follow-up processes
you want to trigger.
00:12:06 You have data warehousing processes which are going on, you want to trigger them,
00:12:11 and that's what the workflow does. So we basically schedule different tools,
00:12:15 from Kafka, like messaging, from ETL, like, you know, algorithms, and bring it to execution in a
given execution order.
00:12:24 And the third pillar is metadata governance. So, knowing where is the data stored
00:12:30 in which form it is stored where, how's the data quality, what can I do with it,
00:12:34 how's the lineage, what happened when I put out of my data lake and brought it to my
enterprise system,
00:12:41 so how is the connection? All of that basically addressed with the governance,
00:12:50 the metadata management within SAP Data And to end, basically, with one example
00:12:56 which ties now a lot of the existing things together. And that is a very early customer scenario
we
00:13:03 And that is a very much IoT-inspired use case. So we had a customer producing appliances,
00:13:09 and these appliances were sending data via Kafka, via a messaging technology, in the form of
files.
00:13:16 It was a lot of data, so they had six million devices,
00:13:19 it was a high terabyte data volume per day, so I think 16 terabytes, right?
00:13:25 And what we did, basically, is we automated the whole process from reading this from a Kafka
queue,
00:13:31 bringing into an environment like our Big Data services within cloud platform, or like Amazon
S3.
00:13:39 We are using our technology SAP Vora, which is part of SAP Data Hub, to process the data,
00:13:45 to execute the algorithms, to do a distributed processing, and then bring it together either in
virtual way,
00:13:53 via federation technologies, or via data loading mechanisms,

27
00:13:57 to SAP HANA, to allow then also the analytics on top of that, with the analytics tools,
00:14:03 like Analytics Cloud, for example. And you can, of course, build that
00:14:07 without Data Hub, but it's a lot of manual activities across the landscape, manual different
steps.
00:14:13 And our approach is that we have one tool, one solution, as part of our Leonardo portfolio,
00:14:19 which addresses exactly these challenges. And it's now also open to bring in
00:14:24 the machine learning services, all the different other, you know, algorithms you want to
execute,
00:14:30 because the first thing you need to do is, of course, transformation, structural changes, and so
on.
00:14:36 But this is, of course, only the enabler that you can also access the data,
00:14:40 not only on the enterprise system, but also on the Big Data side, with, you know,
00:14:46 advanced algorithms, advanced possibilities. This is, in a nutshell, what SAP Data Hub does,
00:14:53 how it brings, basically, together the different pieces and technologies we have
00:14:58 in our Leonardo portfolio, so thanks for listening in and have fun with the next session.

28
Week 1 Unit 7
00:00:05 Hello, and welcome to Unit 7 of the openSAP course, SAP Leonardo - Enabling the Intelligent
Enterprise.
00:00:12 My name is Danielle Grossi, and I'm head of Business Development for Data Intelligence at
SAP.
00:00:18 I'm really excited to dive into the topic of SAP Leonardo Data Intelligence
00:00:23 and share how the power of connected data is fueling and delivering the intelligent enterprise.

00:00:30 Data is changing the world, and SAP Leonardo Data Intelligence is all about extracting
00:00:37 maximum value out of your data which is your most strategic asset.
00:00:42 The three key business outcomes of data-driven innovation are to serve your customer better,

00:00:48 go beyond their expectations at the right moment in time. Then, use connected data to
reimagine entire business
00:00:56 processes for operational excellence, and understand the behavior of your own enterprise.
00:01:03 And the most sophisticated use of data is to generate new revenue streams or new business
models for extraordinary growth.
00:01:11 In plain text, create new money with your data at the core. In order to get the most value out of
data,
00:01:19 it needs to be refined, processed, and put into a ready-to-consume format,
00:01:25 but also into a format that can then automatically be fed back into the business process,
00:01:31 closing the loop between front-office and back-end processes, and even allowing to extend
those ready-to-consume insights to connected
00:01:39 and trusted ecosystems and customers, all with the intent of simulating and invoking the
00:01:47 right actions at the right moment in time. This is only possible when the foundation is SAP
Cloud Platform.
00:01:54 So, in that sense, the platform turns your data into live customer data.
00:02:01 And as a platform is essential for the intelligent enterprise, data is what fuels it.
00:02:08 So, what is this entire solution to which we are referring? It's called Live Customer Cloud.
00:02:14 It's a turnkey solution for data intelligence that we run in the cloud for you, giving you incredible
speed
00:02:20 and focus on business outcomes, relieving you of any hassles with technology.
00:02:26 It comes pre-integrated with connectors and ready-to-use data services across various
industries,
00:02:32 all helping you achieve those business outcomes of serving your customer better,
00:02:37 developing new business models, or re-imagining those new business processes with data.
00:02:44 Let's make it tangible with a few customer examples of data intelligence in action.
00:02:50 Let's take Talanx. Talanx is the third largest insurance company in Germany.
00:02:56 They, themselves, are in the middle of their own digital transformation from a traditional
insurance business
00:03:02 to a more innovative and digital insurance business. Digitization is deeply rooted in their
company strategy
00:03:10 and they have been executing multiple initiatives to increase efficiency, to serve their
customers better,
00:03:16 and to drive more digital business. And in looking for new ways of doing business
00:03:22 and getting closer to their customer, they turned to SAP to create a completely new digital
00:03:28 business channel for e-Bike insurance. Now, this new model can be applied to additional
00:03:34 insurance products in the future as well. And with this new channel and service,
00:03:40 they will get closer to their customer, understand their customer better, and be able

29
00:03:45 to offer them personalized, data-driven and behavior-based insurance services
00:03:52 at the exact time when their customer needs it. And in addition to the new channel,
00:03:58 they will now have a platform to build and maintain that customer relationship,
00:04:02 keeping them closer to their customer. Plus, of course, the cost per transaction is significantly

00:04:08 lower on the new digital channel compared to the current model.
00:04:14 Now, another example that I'd like to share is a retail customer. We are working with, arguably,
the most beautiful
00:04:22 and innovative shopping mall in Germany, called Q 6 Q 7 in Mannheim. Q 6 Q 7 Mannheim
Das Quartier is like a city
00:04:31 within the city of squares of Mannheim. It spans 18,000 square meters and
00:04:36 the mall connects two blocks, Q 6 and Q 7, with a skywalk. They offer an exclusive shopping
experience
00:04:42 covering numerous high brands, but Q 6 Q 7 is more than just shopping.
00:04:48 They also offer premium apartments, a five-star hotel, office space,
00:04:52 health services, and parking all under one roof, setting really a new benchmark
00:04:57 for the shopping experience in Germany. And they had a guiding vision to establish
00:05:02 something truly unique and innovative. And that desire to innovate is also reflected in their
technology.
00:05:10 And therefore, they partnered with SAP as their technology leader. Again here, data is the fuel
to drive transparency
00:05:19 and to deliver insights for mall performance. The clever combination and correlation of different

00:05:26 data sources such as revenue, footfall, demographics, weather, and other data provide a
00:05:32 visibility that they had never had before. And based on that, they can also simulate
00:05:37 and predict to gain foresight and be proactive, rather than reactive. Providing this intelligence
to the shop owners
00:05:46 as a service will help them to steer their business to better stocking the right levels of product -
so it's a win for all,
00:05:55 enabled by intelligence gained from massive amounts of data, from raw ingestion to easy
consumption.
00:06:04 In a nutshell, we are connecting anonymized movement data with shopping mall data and
additional sources
00:06:11 to increase footfall in and around the mall, to increase revenue for all the stores,
00:06:17 to simulate and predict footfall to plan for staffing more properly, to manage stock better,
00:06:24 to trigger campaigns and events which all result in a delightful
00:06:28 and data-driven experience for the mall. All through the power of connected data,
00:06:33 all cloud-based, and all turnkey. Now, our secret sauce is the "how".
00:06:41 The only thing we need to start is an idea and data. And this, in combination with our 3-4-3
methodology,
00:06:48 delivers quick results in the form of new data products. It starts with three days of ideation
00:06:54 to determine which use case is most impactful and provides the most value to the customer,
00:06:59 and can be delivered from a technical and data science perspective. Then, we take four weeks
to build a prototype
00:07:07 and an initial data model. And three months are then used to develop the minimum viable
product,
00:07:14 and establish the necessary data pipelines. We then deploy that to production in the cloud,
00:07:21 powered and secured by us, controlled by you. So we go from ideation to results
00:07:27 within a four-month period. And, you know, internally we work the exact same way.

30
00:07:32 We started this business by working with our internal business units. And Live Insights for
Workforce is an example of that work.
00:07:41 It uses millions of transactional records from SuccessFactors, Fieldglass, the Web, and census
data
00:07:48 to create insights like never before. It reshapes the way our customers look for talent by
00:07:54 bringing real-time transparency in the recruiting business, so you can simulate and make
strategic workforce decisions
00:08:01 based on evidence and not gut feeling. These were a few examples of SAP Leonardo Data
Intelligence,
00:08:11 and how data is fueling the intelligent enterprise, and we are just at the beginning
00:08:16 of this really exciting journey. So go to sapdatanetwork.com/discover to see additional
00:08:22 customer cases and learn more about the turnkey solution. Thank you so much for joining
00:08:29 and enjoy the rest of the course.

31
Week 1 Unit 8
00:00:06 Hello everyone, and welcome to Unit 8 of the openSAP course, SAP Leonardo - Enabling the
Intelligent Enterprise.
00:00:14 My name is Juergen Mueller, I am the Chief Innovation Officer of SAP.
00:00:18 I'm very excited to wrap up this course and give you some guidance on what's next
00:00:23 for getting started with SAP Leonardo. Before we do that, it's worth taking a minute
00:00:29 and walking through how SAP's technology strategy is actually aligned to deliver the Intelligent
Enterprise
00:00:36 with the right components working in symphony one with another.
00:00:41 Our technology strategy focuses on seven pillars that are being executed across all SAP
product areas.
00:00:49 First, integration out of the box. SAP is working to ensure that all its solutions integrate
00:00:56 with little or no effort through other SAP and third-party solutions.
00:01:01 Second, architectures are cloud-native. Applications are enabled to run seamlessly in the
cloud
00:01:09 by modularizing and detaching the applications from the underlying infrastructure.
00:01:14 Third, the consumer grade experience. SAP is striving for its business users' experience
00:01:23 with enterprise applications to be as good as the experiences with consumer grade
applications.
00:01:29 Fourth, applied intelligence. Now, we've covered this a lot already
00:01:34 in the previous units, but it's worth repeating that AI machine learning,
00:01:39 IoT, and analytics technologies are embedded within enterprise applications
00:01:44 to create business value out of the box. Fifth, is next-generation data management.
00:01:51 SAP provides access to differentiated insights through simplified preparation, cleansing,
00:01:57 aggregation, visualization of high quality data, wherever it resides.
00:02:02 Sixth, cannot be repeated often enough, an open platform. As mentioned, SAP drives its
ecosystem growth
00:02:11 by publishing open APIs, embracing diverse developer frameworks,
00:02:15 and thoughtfully scaling open source consumption and contribution.
00:02:21 And seventh, is security by default. SAP has embedded the latest cybersecurity
00:02:27 and data privacy standards and techniques within our software from inception.
00:02:33 Especially these days, this could not be more important. Okay.
00:02:38 So, let's now review the Intelligent Enterprise and where SAP Leonardo fits in.
00:02:43 In a nutshell, you learned that Intelligent Enterprises operate with visibility, focus, agility
00:02:50 to achieve game-changing outcomes. And SAP Leonardo powers intelligent enterprises
00:02:55 with intelligent technologies for every enterprise process to create the best outcomes.
00:03:02 As a key element to that end, SAP Leonardo provides the solutions for innovation
00:03:06 to get you to those outcomes. So, my role at SAP has me continuously
00:03:13 exploring new technologies and incubating those that have significant business impact.
00:03:19 And while SAP, of course, could be considered a technology company at its heart, which is
true,
00:03:25 we don't solely focus on technology itself for the sake of technology.
00:03:30 Rather, what we do is we develop more and more capabilities from technologies to enable and
create business impact.
00:03:39 This is what always has been driving us. So in fact, you also could say
00:03:43 that SAP has a catalog of capabilities and that with every project these capabilities
00:03:49 become richer and more accessible to make the next project much, much better
00:03:54 and much, much faster. In this course you just went through, all these units,

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00:04:01 you saw a snapshot of six major sets of capabilities. So there's analytics for data-driven
decision making.
00:04:09 This allows for a better way of trying to understand patterns in complex data environments.
00:04:15 Also to automate data model preparation, to drive predictive decision-making.
00:04:20 There is machine learning for self-driving business solutions using technologies
00:04:24 such as conversational AI. Also there's the Internet of Things,
00:04:29 which allows you to transform processes with digital twins that mirror the physical world
00:04:35 with a mash-up of "thing" data and business and with business process integration
00:04:41 and intelligence even at the edge. There is blockchain, for example,
00:04:45 to create communities of trust with smart contracts that provide a shared source of truth.
00:04:51 And there's data intelligence which allows for curated data services.
00:04:58 So, that's quite a lot of innovation that you've just run through.
00:05:03 As you saw in earlier units, SAP already has quite some customers taking advantage
00:05:09 of each of those sets of capabilities. You learned about Q6Q7, an innovative shopping
00:05:16 using data intelligence to provide as-a-service intelligence to their shop owners
00:05:22 to simulate and predict footfall based on clever combinations of different data sources.
00:05:28 Or another example you saw is Kaiserwetter, a company managing wind and solar parks
00:05:34 using the Internet of Things to get real-time visibility into asset performance as they work to
meet
00:05:40 ambitious energy targets related to the Paris Climate Agreement.
00:05:47 So, these are just a couple of examples of the many ways how to innovate with SAP
Leonardo,
00:05:54 and it always excites me to see more and more examples and to get all of these ideas
00:06:00 and see how SAP Leonardo can help achieve those ideas. So, one more aspect which you'll
see at the bottom as well,
00:06:10 is that all these innovations create enormous amounts of data that we call Big Data,
00:06:15 which has increased the need for a distributed data approach to overcome complexity and
bring together
00:06:22 all of these diverse data sources. And also there's a reason why the SAP Cloud Platform
00:06:30 is at the bottom of all of this. Everything that SAP does now,
00:06:34 how we connect our applications, how we connect other applications,
00:06:38 how we present services we have in the system for use in applications,
00:06:43 all of that goes through the SAP Cloud Platform. From a technology perspective,
00:06:51 our objective is not only that we connect everything with everything else,
00:06:56 but also that we can develop enhancements to products without touching the product directly.
00:07:02 A core goal of the SAP Cloud Platform is to keep core applications simple
00:07:08 and also to maintain easy upgradability, while at the same time you can develop extensions
00:07:15 to achieve more and more innovation capabilities. So, in that sense, the SAP Cloud Platform
00:07:23 is the basis for all SAP Leonardo innovations. Depending on the context,
00:07:28 you even actually already might be consuming SAP Leonardo, for example, through its
embedded capabilities
00:07:34 that are present in SAP's standard offerings today like S/4HANA, or C/4HANA, or the other
applications.
00:07:44 So intelligent technologies like machine learning, IoT, blockchain, and analytics are already
used
00:07:51 in these applications. And what we use ourselves we also open up
00:07:55 and offer for you to use. Because sometimes even more capabilities are required,

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00:08:02 especially for industry-specific scenarios. And this is why we've put together
00:08:08 the Industry Innovation Kits you learned about earlier. These are repeatable, integrated
capabilities
00:08:16 that accelerate solving critical industry problems. So in that sense, the SAP Cloud Platform is
the basis
00:08:24 for all SAP Leonardo, but even this can't cover it Which is why we have a third way
00:08:31 of consuming SAP Leonardo, open innovation. This is SAP making available the very same
00:08:38 best-in-class innovations used in our own applications. These intelligent technologies are
powered
00:08:45 by the SAP Cloud Platform and ready for use... ready for any use case that you want to throw
it
00:08:54 So all this leads to the larger point that SAP Leonardo is, first and foremost,
00:09:01 an open framework for innovation. We've seen customers try all sorts
00:09:06 of approaches to innovation, everything from sandboxes, to tactical implementations,
00:09:12 to massive initiatives, to doing nothing. And every approach has different risks and timelines.
00:09:19 SAP created Leonardo to find a better way to do things. We make heavy use of design
thinking
00:09:26 to really focus on our users' needs. First comes exploration, where you identify and prioritize
00:09:34 your business challenges and explore how SAP Leonardo could help to solve these,
00:09:40 and to define a path for the way forward. Then, you see if you can draw
00:09:45 on our, already very rich, library of industry innovation kits
00:09:49 and embedded-intelligence applications to address common value propositions.
00:09:55 SAP can often guide customers to a business outcome in a matter of weeks -
00:10:00 weeks, not months, not years, but weeks - especially when we can take advantage
00:10:05 of a guided process to reimagine the future of their business.
00:10:09 And customers can of course bring their own ideas. A defined idea can lead to rapid
prototyping
00:10:15 and eventual progression to a focus on how to scale it across your business
00:10:21 in a productive setting. So, this is to say that we at SAP
00:10:26 want to support our customers in the best way possible along their innovation journey,
00:10:31 respecting that every SAP customer is at a different stage in their journey.
00:10:39 So while we can bring innovation services to match those needs,
00:10:42 a big part of the SAP Leonardo strategy is the role of partners.
00:10:48 To attract the best partners, we know this is yet another reason
00:10:52 to be open in the way that we develop our platforms. We need to be extensible such that our
partners
00:10:59 can build interesting things on top of our own innovations and we also need to interoperate
seamlessly.
00:11:09 This brings us back to the fundamentals of the SAP technology strategy.
00:11:13 It allows you to integrate and extend the business processes within the intelligent suite and
enable new innovations.
00:11:21 With APIs and microservices we simplify world-class data and process integration
00:11:26 across heterogeneous environments, for example, with the cloud platform integration
capabilities.
00:11:34 These APIs are enabling the creation of a new ecosystem around the intelligent suite.
00:11:41 And that's precisely why the SAP Cloud Platform is the platform for building solutions
00:11:45 that leverage artificial intelligence, machine learning, IoT, blockchain,
00:11:50 and analytics technologies. All these SAP Leonardo technologies

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00:11:55 are available as a service. Okay, so one last point I'd like to leave you with today is the
following.
00:12:04 So as part of our commitment to SAP Leonardo, SAP is investing in a global network of
Leonardo centers.
00:12:12 In these physical spaces, SAP co-innovates with customers and partners on projects
00:12:17 while providing learning and enablement resources. So getting started with an innovation
project
00:12:23 doesn't require that you come to one of our centers, but of course, we would welcome you
00:12:29 to come and visit also in the areas where we have planned Leonardo centers.
00:12:36 With that, I want to personally thank you for the time, the extra hours, the extra effort
00:12:42 you put in to take this course and join us throughout these units here about Leonardo.
00:12:49 So, congratulations, you made it to the end! On behalf of SAP, I wish you all the best
00:12:57 on your innovation journey to the intelligent enterprise with SAP Leonardo enabling you on the
way.
00:13:03 Cheers and take care.

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