In Company 3.0 Pre-Intermediate Student's Book Answer Key

PRE-INTERMEDIATE
Answer key
Unit 1 Introductions 3
a Media industry and new TV technologies, social
The training course networks, TV on mobile, new technologies for
flat screens, Microsoft Excel™, Microsoft Word™,
1 PowerPoint, Microsoft Outlook™, SAP, Photoshop,
a 1
b 4
c 7
d 2
e 3
f 10
g 6
h 9 Acrobat.
i 5 j 8 b Yes, he does.
c Yes, he is.
2 Students’ own answers
d PPTT Services
3 e He lives in Paris at 7, Rue Richard-Lenoir.
d HR department f He enjoys cycling, reading and philosophy.
h management training
4 & 5 Students’ own answers
c retail chain
g sales and promotion Company profile
e campaign
a online services 1
7 100% 8 10%
4 3 £30 million 6 10,000
From Job Home 2 £250,000 1 £500
Jan Norway Director of Czech 5 £60 million 4 58%
Werner Communications Republic
2
(Prague)
a 98 e social media
Silvia Spain Regional Director Spain
Fortuni (Barcelona) of Marketing (Barcelona) b smoothies f London
c 13 g 10%
Jean- Belgium Commercial France
Christophe Director (Paris) d subsidiary
Marchal
3
a ’re looking e sells
5
b operates f is constantly growing
a name is; work for; main business
c continues g uses
b I’m based
d is constantly working
c is related
d out of 4
e responsible a b, c, e, g b a, d c f
f Commercial Director
g background 5
h in charge of a What is the company’s name?
b What are its main products?
6, 7 & 8 Students’ own answer c How much does the company give to charity?
d Who does the company sell to?
Networking
e What is Innocent’s recipe for success?
1
a Students’ own answers
6
b It is a popular online networking tool that connects a natural products d Negative publicity
business professionals all over the world b success story e detailed information
c Professional people c social networks f product range
d Information about companies and recruiters
2
Your start-up
a professionals d key contacts
b essential e being proactive 1 & 2 Students’ own answers
c database
In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 1

PRE-INTERMEDIATE
Language links 5
Vocabulary often; usually; every day; normally; usually; sometimes;
never; once a month; constantly; whenever possible; nearly
1 always; hardly ever; most days; don’t often; sometimes
a promote g Internet
b franchises h sales 6
c responsible i network a before
d website j employs b after
e investment k retail c beginning or end
f headquarters
7, 8 & 9 Students’ own answers
2
What’s in a new job?
a executive f manager
b chairman g accountant 1
c retired h president a He is probably her husband or partner. Clues to this
d position i description lie in Eddie’s words We don’t see her at home much
e title and Not every weekend, but we can never make plans,
which suggest that they share a house and are used to
Grammar spending their free time together.
Practice 1 b He is pleased for Fiona because she earns good money
a am doing (T) g am living (T) and it’s a good move for her career, but he worries that
b sell (H) h gets (H) she works too hard. He is upset that she often works
c do/are doing (O) i thinks (O) late and sometimes has to work weekends, which
means he doesn’t see much of her and they can never
d is selling (T) j is getting (M)
make plans.
e works (H) k are working (C)
f is thinking (M) l lives (H) 2
a Does it involve long hours?
Practice 2
a How does the company make money? b What’s she doing? (or What does she do?)
b Why is your business expanding? c What does it involve?
c Where are they setting up a business? d Does it mean a lot of travelling?
d How much money are you looking for? e Does she have to work weekends?
e What kind of business experience does he have? f How much holiday does she get?
f What is their unique selling point? g Does she enjoy it?
g How many people does your company employ? 3 & 4 Students’ own answers
h Who is the manager of the company?
i Who are they talking to about further investment? Taking things easy
Unit 2 Work–life balance
3
1 lazing around, to take it easy
a 2 c 48 e 76,700
b 3 d 1,625 4 & 5 Students’ own answers
2 Students’ own answers Language links

Vocabulary
3
a 5.30 am 1
b 8.50 am a get; off e check; emails
c Never more than an hour b full-time; work f ratio; to
d Using the phone is nearly always quicker than c work; overtime g productive; day
using email d takes; hour
e Only occasionally
2
4 Students’ own answers a 1
b 5
c 6
d 2
e 7
f 4
g 3
h 8

PRE-INTERMEDIATE
3 Polite questions
a Do f doesn’t
1
b do g don’t
a Do you know what the flight number is?
c don’t h don’t
b Could you tell me what time it gets in?
d does i doesn’t
c Do you know if there’s any delay?
e doesn’t
4
a switch off d picks [me] up 3
b work out e use up a Could you tell me / Do you know what time the flight
c give up f goes through leaves?
b Could you tell me / Do you know which terminal it
Grammar
leaves from?
Practice 1 c Could you tell me / Do you know how far the factory is
a I travel abroad four times a year. from the airport?
b We always have a department meeting on Monday d Could you tell me / Do you know how long the meeting
morning. with Mr Fuentes is?
c He doesn’t often go to Germany. e Could you tell me / Do you know which car hire
d The department manager usually leaves early on Friday. company it is?
e I never use the car because I can’t drive. f Could you tell me / Do you know which models they
f She always has lunch in the office canteen. have available?
g They aren’t often late for work. g Could you tell me / Do you know if I need an
h Microsoft® is always in the news. international driving licence?
i I change my mobile every year. h Could you tell me / Do you know where we are staying?
j Do you ever have office parties? i Could you tell me / Do you know if it is a nice place?
k How often do you go to the gym? j Could you tell me / Do you know how far the hotel is
l Do you use your laptop much? from the nearest town?
k Could you tell me / Do you know if they have booked a
Practice 2 meeting room?
a How do you go to work?
b How much/often do you use the phone? 4
c What time / When do you get to work? a It leaves at 19.55.
d Why does he do the housework? b It leaves from Terminal 2.
e How often does he play squash? c It’s about 40 miles.
f Who does she go to work with? / With whom does she d One hour
go to work? e Avis
g How do you spend the morning? f Either a Range Rover 3.6 or a Jeep Grand Cherokee
h How many hours a week do you work? g Yes, you do.
i How long does it take you to read the newspaper? h You are staying at The Lodge.
j Why do you work so hard? i Yes, it’s a five-star hotel.
j It’s 20 miles from the nearest town.
Unit 3 Telephone talk k Yes, all the rooms (including the meeting room) have
been booked for the whole week.
1
Telephone frustration
a 0837 621 882 d 0766 349 3782
b 903586759 e 090 238 6980 1
c 0453678234 a play f listen
b get g get; call
2
c take h return
a 1
b c 6
3 d 4
e 2
f 5 d put i get
3 & 4 Students’ own answers e transfer; repeat

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4 j samples
a It is still very important. k Friday, 16th
b transferring a call, placing a call on hold, dealing
with angry callers, responding to enquiries about
correspondence, using a caller’s name and taking Language links
messages correctly
Vocabulary
c Yes, it does.
1
a three hundred and twenty-one
6 b sixty-nine per cent
a Placing calls on hold. c three thousand, four hundred and twenty-eight
b Taking messages correctly and using a caller’s name. d three million pounds
c Dealing with angry callers and using a caller’s name. e nine dollars, thirty-nine cents
d Transferring a call. f twenty-four million, six hundred and seventy-eight
thousand, nine hundred and two
e Responding to enquiries about correspondence.
f Using a caller’s name and avoiding the use of informal 2
expressions.
1 Hello, BDC Electronics.
7 2 Oh, good morning. Could I speak to Peter White,
please?
a extension; is engaged
3 Just one moment … I’m sorry, there’s no answer.
b just check that; give him the message
4 Oh, dear. I’m phoning for some information. It’s quite
c I apologize for; I’m really sorry
urgent. Do you know where I can contact him?
d putting you through
5 No, sorry. I’m afraid I don’t. Can I take a message?
e phoning about
6 Yes, please. Could you ask him to phone John Clarkson
f isn’t in the office; contact her on her mobile
from Duraplex? He has the phone number.
8 7 Yes, of course. Could I just check your name? John
Clark from Duraplex.
Could you put me through to (Accounts)?
8 No, it’s Clarkson. He knows what it’s about.
Could you repeat that, please?
9 Oh, sorry, Mr Clarkson. I’ll tell him as soon as he’s
Could you read that back to me?
available.
Could you give me your name?
10 Thank you. Goodbye.
Could you take a message?
Could I leave a message? 3
Could I speak to Mr Wilson? a dialled the wrong f You’re through
Could I have extension 103, please? number g Could I speak to
Could I check that? b put me through h Can I take a message
Could I go over that again? c bad line i This is
I’m phoning to see if you could attend a meeting d engaged j call me
on the 20th. e hold
I’m phoning about your advertisement.
I’m phoning to confirm our meeting. 4
I’m phoning for some information. a 4
b 6
c 1
d 3
e 5
f 2
I’m phoning to make an appointment.
5
Sales contacts a 8
b 4
c 1
d 6
e 10
f 12
g 3
h 2 i 5 j 7 k 9 l 11
1
a 54 Eisenhower Lane North, Lombard Grammar
b customer support department Practice 1
c 630 953 3340 a Could you tell me if she got my message?
d manual b Do you know when he will be back?
e just over 100 c Do you know how long it takes?
f 20,000 d Can you remember what time the bus leaves?
g 10,000 e Do you know what this word means?
h 30,000 f What do you think he wants to know?
i A5 g I’ve no idea what the time is.

PRE-INTERMEDIATE
Practice 2 Talking about other people

a Do you know what time the meeting begins?
b Could you tell me how much the hotel is? 1
c Do you know why he is angry? 1 Do you know Jan Nowacki?
d Can you tell me if there is a restaurant car on the train? 2 Yes, isn’t he Director of Business Development at
e Can you tell me where I can park the car? Pepsico in Europe?
3 Not any longer. Now he’s the Public Relations Manager
f Can you remember if/whether the office is near the
town centre? at the National Bank of Poland.
4 The National Bank of Poland, that’s interesting. Do you
have any contact with him in your work?
Unit 4 Networking 5 Not really, but I occasionally play golf with him.
6 What’s he like?
7 He’s a nice guy. You’d like him.
2 2
a He works in the marketing department of a retail a Do you know d What’s he like?
company that sells leisure goods.
b Isn’t he … e You’d like him.
b He is a sales manager for a large Dutch clothing firm
c Not any longer
called Verweij Fashion.
c No, they don’t. 3 & 4 Students’ own answers
3
a They are on a plane. (clues: it’s a long flight; do we land Workplace scenario A:
soon?)
b Probably a pen (clues: it was on the floor; she was
Passing the buck
looking for it in order to finish a crossword) 1 Students’ own answers
c Bangkok
d One of them lives there. The other is going there on 2
business to visit a supplier. a iii
b i
4 3
c What do you do? a Neither Vanessa nor Eric is willing to take responsibility
d Do you mean sports equipment? for the problem that has been identified with the
e How many stores have you got? website. Neither Vanessa nor Eric treats Serena with
f What line of business are you in? respect.
g Do you know it? b Students’ own answers
h Are you opening a store here, then?
4, 5, 6, 7 & 8 Students’ own answers
i Do you fancy something to drink?
j Does this belong to you?
k Have you got the time? Unit 5 Internet histories
l Do we land soon?
m Do you know Bangkok? 1 Students’ own answers
n Is this your first trip there?
2
5 a Finland d December 2009
a Who do you work for? b early 2009 e one billion
b Where is your company based? c €100,000 f advertising, merchandise
c Where are you staying?
3
d Do you speak (German)?
a downloads f platforms
e Who is (Alex) talking to?
b merchandise g revenues
f What do you do? / What’s your job?
c colleagues h anniversary
g Have you got any children? / Do you have any children?
d costs i distribution
h Where are you from? / Where do you come from?
e partnership j spin-off
i Are you married?
j Do you play golf?
k Do you know (Adriana Bellini)?

PRE-INTERMEDIATE
4 Language links
Group 1: achieved, appeared, claimed, named, revealed Vocabulary
Group 2: liked, published, launched, released, announced, Suggested answers
reached a became e estimated i presented
Group 3: presented, estimated b release f reach j achieve
c develop g announced
d claim h downloaded
Who really invented the Internet? Grammar
1 & 2 Students’ own answers Practice 1
a worked g dropped m arrived
3 b stopped h carried n fitted
1 a
2 c
3 b
4 c
5 b c lived i tipped o visited
d started j married p called
4 e used k planned q increased
1 The Advanced Research Projects Agency starts work on f travelled l reached r liked
ARPANET.
2 Professor Kleinrock connects two computers. Practice 2
3 ARPANET links four American universities. a told e took i went
4 Ray Tomlinson sends the first email. b said f put j came
5 Bob Kahn and Vincent Cerf invent software for c got g made k wrote
connecting computers on the Internet. d gave h did l had
6 A ‘universal language’ of the Internet is established.
Practice 3
7 The first Internet browser becomes available.
a Where did you go on your last business trip?
5&6 b When did he set up the company?
a began g became c What did they start selling last year?
b called h made d Why did the product sell well at first?
c connected i increased e How did they make a profit?
d connected j reached f How long did he work for ICI?
e sent k launched g Who did you speak to at the conference?
f invented h Who invented the mobile phone?
i How many people work in the Lille factory?
7 j How did you travel from Munich to Berlin?
a When did Professor Kleinrock connect the first two
computers? Practice 4
(On September 2nd, 1969.) a at; ago g for
b Where did they send the first message? b X h in
(To a computer at Stanford University.) c On i at; in; at; in
c What did Ray Tomlinson send in 1973? d X j X
(The first email.) e When; for / at k when
d What did Bob Kahn and Vincent Cerf invent? f at
(Software that allowed networks using different
operating systems to connect to each other.) Practice 5
e When did TCP/IP become the universal language of the Suggested answers
Internet? a Steve Jobs didn’t co-found Google, he co-founded
(On January 1st, 1983.) Apple®.
f How much did the Internet grow between 1984 and b The Wall Street Crash didn’t start a worldwide economic
1987? boom, it started an economic depression.
(It grew tenfold.) c The six European states didn’t sign the Treaty of
Madrid, they signed the Treaty of Rome.
8, 9 & 10 Students’ own answers d The 11 member states of the European Union didn’t
adopt the pound as a common currency, they adopted
Company history the euro.
Students’ own answers e Engineers at Apple didn’t produce the Android
smartphone, they produced the iPhone.
f Mark Zuckerberg didn’t invent Twitter, he invented
Facebook.

PRE-INTERMEDIATE

Unit 6 Orders
1 Correspondence
a John Bird d Five 1 & 2 Students’ own answers
b Hydraulic pumps e 22nd June
c SG 94321 f It’s for a new customer. 3 See Student’s Book page 144
2 Students’ answers are based on the prompts On-the-spot decisions
3 1
a He wants to speak to Diego Martin.
a my conversation d 22 June
b Because he hasn’t replied to his text message.
b to confirm e new
c Because he needs a copy of a certificate for customs. d
c five
He will email him a copy of the certificate as a pdf.
4&5 e jim.jfa@ciclosciclone.net
Could I speak to good; worried
2
Is that help you
phoning more business I’ll send you a copy of the certificate.
it’s quite in touch I’ll deal with the email straight away.
worry; all the details 3&4
6 ’ll ring ’ll send ’ll send ’ll write ’ll fly
The delivery date is wrong – it should be 22 June. Language links
7 Vocabulary
A: SAG, can I help you? 1
B: Yes, this is Elena Moretti from Stern Hydraulics. Could a 8 b 2 c 5 d 4 e 1 f 7 g 6 h 3
I speak to John Bird, please?
A: Oh, hello, Elena. I’m afraid John isn’t here at the 2a
moment. Can I take a message? Dear Mr Gonzalez
B: Yes, he sent me an order confirmation – the reference is Thank you for contacting Lexington Technical Support.
DH010601 – but the delivery date is wrong. Unfortunately, I do not understand the nature of the
A: Oh, dear. Can you give me the details? problem you are having, or, in fact, even the product
B: Yes, it says 7th July, but the agreed delivery date was you are using. Can you please write back with as much
22nd June. It’s really important. information as you can about what product you are using,
what you are trying to do, what problem you are having,
A: I see. Well, I’ll tell him as soon as he comes in.
etc.?
B: Thank you. I’m not at all happy about this. A lot
Best regards
depends on this order.
Kamal Bouaissi
A: Right, Elena, leave it with me. I’m terribly sorry Technical Support Engineer
about this.
B: No, it’s not your fault. Just ask John to phone me. 2b
A: All right, then. Bye for now. Dear Richard Tennant
B: Goodbye. Thank you for registering your Lexington product.
Your new customer number is 55563500. When calling
8 Technical Support (925-253-3050) or Lexington Customer
Suggested answer Service (800-225-4880), please have your customer
Dear Elena number ready. We recommend writing your customer
I’m sorry I missed your call. I have checked our number in your Lexington manual, keeping it with our
correspondence and I agree that you are absolutely right phone numbers and filing this email for future reference.
about the delivery date. I apologize for the mistake. Thank you for your interest in Lexington. If there is
I have spoken to our production department, and they are anything we can do for you, please let us know. We will be
giving your order top priority. As a result, I can confirm happy to help you.
that the delivery date will be June 22nd. Regards
Once again, please accept my apologies for the mistake. Lexington Customer Service
Best wishes
John

PRE-INTERMEDIATE
3 6
Across: a Do you have any rooms available?
1 delivery 13 business 24 annoyed b Is it just for tonight?
6 prompt 15 correspondence 28 welcome c Is it possible to pay for a room by the hour?
8 informal 19 check 29 down d Could I see your passport?
9 handwriting 21 decision 30 confirm e Would you like anything sent up to your room?
10 fax 22 message f Is there Internet access available?
Down:
2 immediately 12 reply 20 that 7 Students’ own answers
3 expensive 14 Internet 23 skills
Time to kill
4 signature 16 worried 25 order
5 details 17 phoning 26 send 1 & 2 Students’ own answers
7 courier 18 mistake 27 cost
11 apologize
3
a had a few hours to kill d stranded
Grammar b reasonable e stretching out
Practice 1 c short-hop flights
a 5
b 3
c 2
d 7
e 4
f 6
g 1
4
Practice 2 a false (They are more luxurious than standard three-star
a I’ll have coffee, please. hotel rooms.)
b I’ll have salad for a starter. b false (The rooms have sofas which convert to beds – you
c I’ll pay for the drinks. can sit on these.)
d I’ll help you with your computer program. c false (The service is for travellers at airports.)
e I’ll take a taxi to the airport. d false (None of the rooms has natural light, though the
f I’ll give you a lift home. premium rooms have a window looking out onto a
corridor.)
e true
Unit 7 Hotels f true
1 Students’ own answers g false (The minimum stay is four hours.)
h false (He thinks they like having luxury facilities at an
2 affordable price.)
a At an airport
5
b He wants a recommendation for a hotel where he can
sleep while he waits for his connecting flight. The article says that each cabin has a sofa that converts
into a double bed. The plan shows that this is only true of
c He is going to walk to the hotel to see if they have
the Premium cabins; the Standard cabins have single beds.
a room.
3
a was delayed, so I’ve missed 7
b booked on the next flight They are also more luxurious than the average three-star
c there’s nothing before hotel room.
d Can you recommend Yotel aims for better than 200% occupancy.
e could try the Travel Inn … and finally, the afternoon guests looking for a more
f like me to phone for you, sir comfortable place than the airport terminal to have a siesta.
4 Students’ own answers 8 & 9 Students’ own answers

5 Room service
a In a hotel (probably at the reception desk).
1
b He asks if he can pay for the room by the hour. No, he
doesn’t get what he wants. a Could I have e will have it
c He would like a tomato and cheese sandwich and a b would you like f Anything else
sparkling water. c Would you like g Good night
d Yes, it does. d ’ll have

PRE-INTERMEDIATE
World records g Large meetings are more inefficient than small ones.
h My last job was worse paid than this one.
1 i Four years ago, the economic situation was better than
The Palazzo Resort and Casino in Las Vegas, USA, is the it is now.
largest hotel in the world. It has 8,108 rooms.
The Burj Al Arab in Dubai, UAE, is the tallest hotel in the Practice 2
world. It is 321 metres high. a as c than e as
The Royal Villa at Grand Resort Lagonissi in Athens, b than d than
Greece, is the most expensive hotel in the world. A room
costs $50,000 per night. Practice 3
a It’s not as difficult to build hotels in the USA as it is in
The Hotel Everest View in Nepal is the highest hotel in the
world. It is 3,800 metres above sea level. Europe.
b A Chevrolet isn’t as powerful as a Maserati GT.
The Hoshi Ryokan in Awazu, Japan, is the oldest hotel in
the world. It opened in 717. c Turnover isn’t as important as profitability.
d Sales are worse than last year.
2 Students’ own answers e Yesterday was hotter than today.
3 Students’ own answers Practice 4

Suggested answers
Locating an office 2002
Students’ own answers a largest c most e larger
Language links b larger than d smaller
2012
Vocabulary
a largest c as large as e largest
1 b lowest d fastest
Room service. Katherine speaking. Can I help you?
Hello, Katherine. This is room 208 here. I’m feeling a bit
hungry. I’d like to order a snack. Unit 8 Telling stories
Yes, sir. What would you like? 1
Oh, I don’t know. Perhaps a little smoked salmon? a ride d went g important
Of course, that’s no problem. Would you like it with b was e police h suppose
some toast?
c hitchhiking f stopped
Yes, please. And I’d also like some mineral water.
Yes. Sparkling or still? 2 Students’ answers are based on the prompts
Oh, sparkling, please, and nicely chilled.
Right, sir. It will be with you in fifteen minutes. 3
Thank you, Katherine. a 4 b 1 c 3
d 8
e 7
f 2
g 5
h 6
You’re welcome, sir. Goodbye.
2
a
b
affordable
deliver
Workplace scenario B:
c comfortable In my shoes
d profitable
e prefer
f convert 2
g expectations a The new computer system isn’t working properly and
h operations so she is unable to upload her report. She feels that she
doesn’t get enough support from the IT department.
Grammar b He first tries to avoid her, then denies that there is any
Practice 1 problem with the system and then tells her he is too
a The post is slower than the Internet. busy to help her.
b Motels are cheaper than hotels. c Students’ own answers
c Mandarin is harder to learn than English.
d Buses are more uncomfortable than trains. 3 Students’ own answers
e People think that accounting is more boring than
marketing.
f Driving is more dangerous than flying.

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4 3
1 Can you describe the problem you had? blackcircles.com
I’m really sorry to hear that you have had a problem. blackcircles.com has built up a network of over 900
Can you tell me what happened? franchises.
Tell me what happened. Since 2001, we have supplied and fitted tyres …
2 Are you referring to …? customers, many of whom have bought tyres from
Do you mean that …? blackcircles.com again and again.
Have I understood that correctly? This joint venture has meant access to Tesco’s massive
So, you are saying that … nationwide customer base.
3 I can see there may have been a misunderstanding. The company has achieved an estimate annual turnover
Let me see what I can do. of around £30 million.
I’ll get back to you by the end of the week. Dreams
I’ll look into this and get back to you as soon as Dreams has built its business on four main selling
possible. points …
The way you’ve described this, I can see why you are Distribution has been the company’s biggest challenge …
unhappy. Dreams has also given a lot of special attention to
4 Could you give me your mobile number/email address customer service.
so I can get back to you? The company has grown very quickly …
I’ll get back to you by the end of the week. It has branched out into the international market …
I’ll look into this and get back to you as soon as It has launched a Dreams YouTube channel …
possible.
5, 6, 7 & 8
Students’ own answers
5
a The opinion in Wil Schroter’s Blog.
Unit 9 Spirit of enterprise b Two – Dreams and blackcircles.com.
c working for someone else before setting up a business,
1&2
luck, taking risks, providing excellent customer service,
blackcircles.com Dreams setting up efficient distribution networks, hard work
First job of He worked in a He worked in a
founder garage. furniture shop. 6
Age when he He was 20. He was 35. a started; left c have made
started the b first picked up; worked; d They’ve been
company knew e have worked
First business An office with A small shop; in
premises furniture rescued a bad state, but 7
from a rubbish tip. cheap. • the Past Simple: a and b
Main product High-performance Beds • the Present Perfect: c, d and e
specialist tyres. • an event or stage in life which is completely finished:
Distribution Tyres ordered on A fleet of over 100 a and b
network the Internet and vans • an achievement or event which is part of an ongoing
fitted at affiliated situation: c, d and e
garages.
Customer The website Drivers wear
Change
services encourages special slippers so 1
customers to give they don’t make
A go up, increase
feedback on the customers’ homes
service by emailing dirty. B remain stable, not change
Welch directly. C fall, go down
Recent A joint venture A move into the
developments partnership with international
Tesco, a leading market via 3
retailer, and the franchising. Has
a H&M e Arteixo, Spain
launch of tesco- launched its
tyres.com, giving own YouTube b Pablo Isla f Massimo Dutti
access to a channel and is on c Zara g Middle East
massive nationwide Facebook. d La Coruña, Spain
customer base.

PRE-INTERMEDIATE
4 Practice 2
a Over 5,000 stores and 120,000 employees a I have lost my glasses.
b Turnover, variety, quantity and communication b Prices have gone up by 3%.
c To remove the expense of large storage warehouses and c Economic growth has remained stable.
ensure that stock can be sold at full price. d Prices have fallen in the last five years.
d To track purchases from store to store and maintain e Molinex has sacked 2,000 workers.
contact with in-house managers who get feedback f Mr Rodriguez has left the company.
directly from the customer. g I have not seen John for a week.
e €13.79 billion
f Profit may be lost by high operating costs and increased Practice 3
competition, and the Inditex system and brand could a It’s stopped raining.
become diluted. b The photocopier has broken down.
g It offers the freedom to expand without the financial c The taxi has arrived.
burden. d The company has moved into the centre of town.
h Rapid stock turnover, which allows the stores to keep e You have lost your (presentation) notes.
up with the latest trends in fashion. f This is the third time you have given the same
presentation.
5 g Philip Windish has changed companies.
a 3
b 5
c 1
d 2
e 4 h You have been very busy lately.
6 Practice 4
a opened f added/has added a 7
b 2
c 5
d 3
e 1
f 4
g 6
b La Coruña g Massimo Dutti
c has grown h has given Practice 5
a have turned e acquired i has reached
d 120,000 i increased
b opened f started j have increased
e has opened j €13.79 billion
c has added g created k finished
7 Students’ own answers d launched h have been
Language links
Vocabulary Unit 10 Stressed to the limit
verb noun adjective 1 Students’ own answers
acquire acquisition acquired
reject rejection rejected
2
grow growth growing Interview 1 Interview 2 Interview 3 Interview 4
succeed success successful a Accountant Shop Teacher Self-
benefit benefit beneficial assistant employed
innovate innovation innovative architect
flex flexibility flexible b Yes Yes, but at Yes No

home, not at
operate operation operating
work
profit profit profitable
c The speaker’s Three Working Mental
increase increase increased/increasing boss, who children, a with attitude
fall fall fallen/falling is very sick mother teenagers
install installation installed demanding and a
husband who
Grammar doesn’t help
much
Practice 1
a seen g put m fallen d Meeting Looking after No No
deadlines children
b bought h taken n risen
c sold i written o met
d done j broken p thought
e found k set
f came l read

PRE-INTERMEDIATE
5 Language links
a An air traffic controller has to take decisions very Vocabulary
quickly. A factory worker doesn’t have to be creative.
b A lawyer has to wear a suit. A secretary has to type 1
letters. A lawyer doesn’t have to type letters. a stressful h training
c Middle managers have to solve day-to-day problems. b lawyer i unnecessary
Chief executives have to take strategic decisions. c responsibilities j recognize
d A shop assistant has to deal with the public. A computer d motivating k relations/relationships
programmer has to know computer languages. e employer l creative
e A lorry driver has to drive long distances. A taxi driver f illness m management
has to memorize street maps. g communication n performance
f A nurse has to work at night. A factory worker has to
wear special clothes. 2
g An accountant has to be honest. A telephonist doesn’t a Do you find your work stressful?
have to use a computer. b My boss doesn’t make life easy.
h A teacher has to tell people what to do. An engineer c My husband doesn’t help much.
doesn’t have to wear a tie. d At times I get a bit on edge.
e 75% of visits to the doctor are the result of stress.
f Everyone thinks that teaching is an easy option.
7 g I hope things get better for you.
a 4
b 3
c 1
d 5
e 6
f 2
g 7 h There’s no point in worrying about things.
i I work for myself.
Grammar
9 Practice 1
The writer appears to think that a and d are false, and that a have to sign g have to make
b and c are true. b don’t have to wear h don’t have to come
It isn’t clear whether the writer thinks it’s easy for c have to finish i have to get
companies to reduce stress or not (e), but certainly believes d has to get up j have to show
it is beneficial to do so. e have to go k doesn’t have to work
f don’t have to do
10
noun verb adjective Practice 2
stress stress stressful a Do I have to finish this today?
motivation motivate motivated b Do you have to dress formally for work?
creativity create creative c How many times do you have to go abroad a year? /
How many times a year do you have to go abroad?
excitement excite exciting
d When do we have to complete the order?
11 e Do we have to go to English classes this year?
a stressful c creativity f Do you have to drive much in your job?
b motivated d exciting
Practice 3
12 Students’ own answers a You should go to English classes.
b You should go on a course.
13 c You shouldn’t spend so much time staring at figures.
a To work well, you should have a certain amount d You should leave now or you’ll miss it.
of pressure. e You should have a check-up at the doctor.
b Companies should try to reduce the level of stress. f You shouldn’t work so late.
c Workers shouldn’t work very long hours. g You should set up your own business.
d Managers should communicate ideas.
e Companies should invest money to improve conditions. Practice 4
a The doctor says I have to/should take things easy.
f Managers should learn to motivate workers.
b You shouldn’t spend so much time in front of a
g Workers should have time to rest.
computer – it’s bad for your eyes.
14 Students’ own answers c Managers should/have to be good communicators.
d You shouldn’t just give people orders, you should/have
The consultant’s report to motivate them to do a good job.
Students’ own answers

PRE-INTERMEDIATE
e I have to do this job even if it is stressful – I need the 6 mobile devices

money. 7 1.2 million transactions
f I’m going home now because I have to get up early
tomorrow to catch my plane. 2
g If you need travel information, you should look it up on 1 Galperin’s company is the second largest online auction
the Internet. site, not the largest.
h You shouldn’t speak to the boss like that. 2 eBay™ acquired 19.5% of MercadoLibre, not 5%.
i If you want to know more about the company, you 3 Galperin worked at the largest oil company in
should visit them. Argentina, not the largest gas company.
j You don’t have to come with me. I can do the 4 Galperin recruited classmates, not teachers, to help
presentation on my own. manage the business.
5 MercadoLibre is the largest online commerce platform
in Latin America, not in North America.
Unit 11 Top jobs 6 He focused more on the platform, not on getting
1 Students’ own answers investment.
7 MercadoLibre is the eighth highest-ranked retail site for
2 traffic in the world, not the tenth.
a LA 8 Every month MercadoLibre attracts 750,000 buyers,
not 75,000.
b He wasn’t very good at it and only got a few acting jobs.
c No, he says it worked out in the end. 3
d Students’ own answers Since September 2001, it has been a partner company of
the US auctioneer, eBay™, …
3
Galperin has known the co-founder of MercadoLibre,
a started working d joined
Hernan Kazar, since they were students …
b has worked e has been
Since its creation in 1999, MercadoLibre has grown
c still works f is not dramatically …
… business has more than doubled every year for the last
4
five years.
Past Simple: a, d Present Perfect: b, e
Present Simple: c, f 4 Students’ own answers
5 5
since: 1945, 5 o’clock, he arrived, I was born, last year, this a entrepreneur e business plan
morning, yesterday b subsidiary f to go bankrupt
for: 20 years, a couple of days, a few years, a long time, five c to go to college g retail site
minutes, months d to pitch
6 Students’ own answers 6
7 a entrepreneur e on retail sites
b go bankrupt f go to college
a What kind of car do you have? How long have you had
it? Why did you choose it? c pitching g subsidiary
b Do you have a mobile phone? How long have you had d business plan
it? Do you use it a lot?
c Where do you live? How long have you lived there?
d Who do you work for? How long have you worked Headhunters
there? What is your job?
e How long have you had your present job? Do you like it? 1
f Students’ own questions a He wants to headhunt him for a job.
g Students’ own questions b About six years ago
c He worked for Navigate as a trainee manager.
8 & 9 Students’ own answers d A year
e About two years ago
Entrepreneur of the year
1 online auction site f Yes, he has recently become a father.
2 Stanford g Not at first, but he does agree to think about it and talk
to him again.
3 John Muse
4 online commerce platform 2, 3 & 4 Students’ own answers
5 Latin American eBay™
PRE-INTERMEDIATE
Language links Unit 12 Conversation gambits

Vocabulary
a b
4 c 8
10 d 1
e 7
f 5
g 9 1 Students’ own answers
h 2 i 3 j 6
2
Grammar 1 b
2 d
3 b/d
4 b/e
Practice 1
a since f since 3
b since g for 1 Excuse me, are you here for the ITM conference?
c since h since Me too. Do you know where to register?
d for i Since I’m Paulo, by the way.
e for j for Hello, Paulo, I’m Kate. Let’s go and register.
2 Phew! Is it me, or is it boiling in here?
Practice 2 So, it’s not your first time?
a How long have you worked here? Oh, right, so you’re an old hand.
b How long has he known about this problem? David. Pleased to meet you.
c How long has she been a director of the company? 3 Is it my mobile phone, or is there some problem with
d How long have you wanted to change jobs? coverage here?
e How long have they had their website? Oh, hang on. No, mine seems to be working okay.
f How long has he been interested in working for us? Can I lend you mine?
g How long has he had a company car? Oh, that’s very kind, but I was expecting a call on this
h How long has she been responsible for that account? number.
My name’s Nadine, by the way.
Practice 3
4 Excuse me, do you know anything about this
a He’s worked here since January.
speaker?
b He’s lived in Paris since he was born.
I can’t find my programme notes.
c He’s been a computer programmer since he left
Oh, here. Borrow mine.
university.
Right, how do you do?
d They’ve made furniture for over a hundred years.
e She’s owned a business for five years. 4
f They’ve been market leaders since 1998.
Answers will depend on cultural differences, but the safest
topics are probably art, business, cars, local attractions,
Practice 4
music, the stock exchange and the weather.
a I’ve known him since university.
b Mr Jones has been here for hours. 5
c How long have you had your car? a He asks if he can look at the other man’s newspaper.
d I’ve been in this job since January. b He introduces the topic of football.
e I’ve known about the problem since yesterday.
f They’ve been divorced for two years. 6 Students’ own answers
Practice 5 7
a He’s been an aeronautical engineer since 1990. a Where are you from? 1, 7
b He has run marathons since 1984. b How long have you been here? 5, 9
c He studied engineering at university for three years / c How long are you staying? 2, 3
from 1986 to 1989.
d What do you think of Belfast? 4, 8
d He has been interested in boats since 1991.
e Are you here on business? 6, 10
e He has been married since 1992.
f He worked for Rolls Royce for five years / from 1990 8
to 1995. Questions: a, d, e, c Answers: 4
g He has had a yacht since 1993.
h He lived in Canada for six years / from 1995 to 2001. 9
i He has lived in the UK since 2001. a 3
b 4
c 2
d 1 e 5
j He has had a job in Portsmouth since 2006.
k He has worked for P&W since 1995.
l He has run ten marathons since 1984.

PRE-INTERMEDIATE
Workplace scenario C: 4
a 2
b 1
c 7
d 5
e 10
f 8
g 6
h 9
Stick to your guns i 3 j 4
1 Students’ own answers Buying an airline ticket
2 1
a They discuss i, iii and v. a Because tickets are now bought online rather than
b No. Ralph thinks it’s a waste of time because people through an agent, so it is your responsibility to find the
didn’t believe it was truly anonymous so they felt best deal.
they couldn’t answer some of the questions honestly. b They only make a profit on the last nine seats booked
Vanessa doesn’t seem to have any objections to the on any flight.
survey. c They will say that special fees on things they have to
c Students’ own answers provide, such as wheelchairs and terrorism insurance,
push the prices up.
3
a He wants to discuss some things about the survey 2
before they launch the process with the whole company. Suggested answers
b Open-ended questions are those that don’t have a fixed a will be different
answer (so not multiple choice, true/false or involving b will fall
scoring) so the person answering the question is free to c get a bad
make comments, saying or writing what they think.
d they won’t make a
4, 5, 6, 7 & 8 Students’ own answers e there are nine or more
f you will have to pay excess baggage
g you are five minutes late for check-in
Unit 13 Air travel
4
2 a good deal: buy a fortune: do
In Conversation 1, the passenger has lost her electronic costs: delete the price: reserve
ticket and can’t check in without the reference number.
In Conversation 2, the passenger’s bag is overweight, 5
and he has to pay a charge for excess baggage before Suggested answers
checking in. a increase costs / increase the price
b get a good deal
3
c reduce costs
a check in g suitcase
d make a fortune
b reference number h excess baggage
e increase the price
c passport i thirty pounds
f offer a good deal, reduce / lower the price
d main desk j long queue
g increase the price
e look it up k straight to the front
f queue up The negotiation game
Battle of the armrests 1, 2 & 3 Students’ own answers
1 & 2 Students’ own answers Language links
3 Vocabulary
Suggested answers 1
a 2, 5, 6 f 8 1 a
2 f
3 b
4 c
5 e
6 d
7 g
b 1, 4, 6 g 6, 10 8 j 9 k 10 h 11 i
c 7 h 9
d 5, 6 i 3 2
e 1, 3, 5, 6, 10 j 4, 6 a 1 b 3 c 2 d 6 e 4 f 5

PRE-INTERMEDIATE
3 4
a business e more i accept a She was laid off.
b price f 10% j deal b She was ordered to leave the factory immediately.
c order g up k deliver
d discount h payment l do 5
a They laid her off and They ordered her to leave the factory
4 immediately are active.
a What will you do She was laid off and She was ordered to leave the factory
b If there’s nothing on Tuesday immediately are passive.
c I’ll ask him to take me b They (the management of the company)
d I’ll ask you to take me c She (Nicola Williams)
e I’ll just take a taxi then d Nicola Williams
f I’ll take the new metro e The passive sentences put the emphasis on Nicola and
g if I can get a room what happened to her. The important information
comes at the beginning of the sentence.
h if I can finish this report
f It is omitted because it is unnecessary. We are not as
Grammar interested in who did the sacking (Nicola’s bosses) as
who was sacked (Nicola).
Practice 1
a 3
b 5
c 7
d 8
e 1
f 10 g 6 6
h 2
i 9 j 4 a was warned e was informed
b were given f was asked
Practice 2
c were noted g was informed
a will tell e will improve i will lose
d was given
b needs f will phone j will have
c will be g pay 7
d find h will adopt The newspaper account doesn’t mention that Nicola had
received previous warnings about using her mobile phone
Practice 3
at work. It also doesn’t report that she became hysterical
a If you confirm your booking, you’ll get a good seat.
and abusive when she was told that she was sacked.
b If you pretend you’re not interested in buying from
The manager’s report doesn’t include personal information,
them, they’ll drop the price.
such as the fact that Nicola is a single mother with a six-
c If you apologize to the boss, you won’t have problems.
year-old daughter.
d If you drink too much on the flight, you will have to
keep going to the toilet. 8
e If you don’t leave for the airport now, you’ll miss a 35,000 people have been laid off in the last five years,
your flight. unemployment is rising, and there are social problems
f If you are rude to airport ground staff, they won’t let in the region.
you on the plane. b The business is a great success. New staff are being
g If you don’t study something practical, you won’t get hired and it is expanding fast.
a job. c As there was a recession and the number of orders
h If you work too hard, you’ll get ill. decreased, one of the factories was closed.
i If you take the client out to lunch, you will get his d To improve margins, the new model is being made in
business. Hungary, where labour costs are lower.
e Ford™ has several plants in Europe. One of them is in
Unit 14 Hiring and firing f
Valencia, and the Escort is produced there.
Plans have been announced for the new industrial
1 Students’ own answers estate. It will cover ten hectares and create space for
over 15 business ventures.
2
The article is about a woman who was sacked for taking
part in a radio phone-in while she was at work. Applying for a job
a–c Students’ own answers
1
3 a speaker 4 c speaker 1
laid off, fired b speaker 3 d speaker 2
Laid off is the more formal verb.

PRE-INTERMEDIATE
3 What about the workers?

i d (Speaker 2) iii a (Speaker 4)
1
ii c (Speaker 1) iv b (Speaker 3)
Suggested answers
4 Demonstrators are marching through a city.
a I am very keen to work for your company because of its Significance: Workers sometimes go on strike or
excellent reputation. demonstrate, usually for better pay and conditions, or to
b If you believe in the pursuit of excellence, then I am show opposition to company or government policies.
interested in joining your company.
2
c I do not have the specific qualifications or experience
referred to in your advertisement. Student A
2 was carried out, were contacted, were paid, were
d I have a broad range of employment experience at blue-
chip companies in both the USA and Europe. frequently negotiated, were usually agreed
3 a make up for i staffing needs
e I have a proven record of working with individuals at
all levels through highly developed interpersonal and c skilled workers j temporary staff
communication skills. h workforce
f I am responsible for my department’s logistical Student B
planning. 2 will be brought to a halt, has been called, are put to them,
g I am now looking for opportunities for further is sacked, have been defended
development and responsibility, which my present 3 b unemployment rate f incentives
employer cannot offer. d long-term unemployed g unemployment benefits
h … five years at a chemicals multinational have given me e workers’ rights
a solid business background.
Language links
A job interview Vocabulary
1 1
The job offers an attractive salary and benefits. Sara’s a 1
b 7
c 2
d 9
e 4
f 8
g 5
language abilities match one of the employer’s preferences. h 10 i 6 j 3
2 2
a, d, e, h a job security g skilled workers
b written warning h previous position
3
c staffing needs i unemployment benefits
Suggested answer
d company secrets j temporary staff
The interviewer questions Sara quite closely, but he is not
e workers’ rights k electronics industry
actually unfair. It is unlikely that the company would have
employed her, as they were looking for an executive with f job application
managerial and sales experience, and Sara’s previous jobs
3
were little more than secretary and personal assistant.
Also, her confusion at the end of the interview when she a laid off d Firing
is asked to speak Spanish suggests that she has not been b down e verbal
totally honest about her language abilities. c sack f interview
4 Grammar
a not very clear from Practice 1
b Does that mean a The contract was signed at the end of June.
c Are you a kind b Sheila was sacked for working too slowly.
d are you c The office was damaged in the fire.
e It says in your CV that; exactly does that mean d Some workers were injured in the accident.
f Are you saying e The new measures have been announced.
g what sort of work did the job f No new staff will be employed this year.
h you be a bit more g Our corporate image is being redesigned.
h Our salaries have been increased this year.

PRE-INTERMEDIATE
Practice 2 8
a The order has been cancelled. a the future
b The new building hasn’t been finished. b We intend to bring the clocks back …
c He was told about the meeting.
d The plans for the new engine were stolen. 9 Students’ own answers
e You will be picked up at the airport.
The new database
f He wasn’t asked if he wanted the job.
g Were you told about what happened at the meeting? 1
h A sales conference is held every year. a 2
b 3
c 1
d 4
Practice 3 2
a The light bulb was invented by Thomas Edison.
a A delay in putting a new database online.
b The peseta, franc and lira were replaced by the euro
b Last October
in 2002.
c Next October
c The United Kingdom is formed by four countries
d He seems very relaxed about it, given that the database
(England, Scotland, Wales and Northern Ireland).
is severely delayed.
d This book was written by Simon Clarke.
e This book is owned by (student’s own name). 3
f My office is heated by (oil, gas or electric). a behind schedule e long is it going to take
g The film Avatar was directed by James Cameron. b the delay f the schedule
h The PC was originally manufactured by IBM. c didn’t meet the deadline g it be on time
d different time frame
Unit 15 Time 4 Students’ own answers
1
Wasting time
spend, save, waste, have, invest
All of the above words can collocate with time and money. 1
a bottom line c get caught
2
b delicate balance d waste time
a spend c have
b save d waste 2
a waste time c bottom line
b delicate balance d get caught
4 3 Students’ own answers
a They removed all the clocks from their UK
headquarters. 4 Students read the author’s tips on page 142.
b To investigate how time pressure can lead to stress,
and to see how an environment without clocks affects 5
productivity. a in a mess d research
c Because it is easy to measure. b set aside e nod
d Because it doesn’t always correspond to the natural c surf
rhythms of the human body.
e Most people carried on as normal or enjoyed the Dealing with problems
experience; one person found it disorienting; one office
manager was against it and found it chaotic.
1
a ’m going to d ’ll phone
5 b ’ll start e ’m going to take
a carry on d drop off c ’m going to take f ’ll take
b lead to e hang on
c measure
2
a Will b Going to
6
a lead to d carry on
b measure e drops off
c hang on

PRE-INTERMEDIATE
The myth of time management Practice 2

a I’ll take the team out for lunch.
1 b I’ll switch it off.
1 Introduction – Does time management work? c I’ll call the IT department.
2 Factors beyond our control d I’ll take a taxi back to the office to collect them.
3 Dealing with interruptions e I’ll take an aspirin and go home.
4 Prioritizing f I’ll ask her for her business card.
5 Defined tasks versus problem-solving g I’ll call the office and apologize.
2 Practice 3
a online e intelligence a ’ll order e ’re going to move
b efficient f operators b ’re going to visit f ’ll make
c tasks g problem c ’ll phone g ’m going to leave
d voicemail h expectations d ’re going to discuss h ’ll lend
3 Practice 4
On the whole, the speaker’s arguments suggest they are a information f strategy
against time-management techniques, e.g. b someone g start
‘Time management really depends on changing the c easier h urgent
behaviour of the people around us and the demands d learn i time
they make on our time. This is always difficult and often e do
impossible.’
‘The reality is that our use of time is usually about making
choices that we don’t in fact have.’ Unit 16 Getting things done
‘(Certain time-management) techniques don’t help very
much.’
1
Extract 1
4 & 5 Students’ own answers … ’ve got to …
… raining. Could you …
Language links … you don’t lose it.
Vocabulary Extract 2
1 … somewhere quiet …
a realistic deadline d bottom line
Could I …
b eight-hour day e forward planning
… it’s free by four.
c sales forecasts f long hours
We use Could I …? to ask people to allow us to do
something.
2 We use Could you …? when we are asking them to do
a perform e intend something.
b observe f decided 2 Students’ own answers
c specialists g discussion
d productive 3
a He asks him to lend him his car.
Grammar
b He refuses quite aggressively.
Practice 1
a This evening, I’m going to meet some friends for 4 Students’ own answers
a drink.
b They’re going to employ more staff to deal with the 5
new order. 1 d
2 h
3 b
4 k
5 c
6 i
7 g
8 n
c Are you going to meet me at the airport? 9 f 10 m 11 a 12 l 13 e 14 j
d What are you going to say at the meeting?
e Next year, I’m going to study German. 6
f He’s going to look for a new job. a We need someone to … Could you do it?
g She’s not going to accept our offer. b Can’t we just put the answering machine on for a couple
h Are we going to take the train or the bus? of hours?
c If you do it, I’ll see it as a personal favour.
d Your contract is up for renewal next month.
Enough said?

PRE-INTERMEDIATE
Upgrade b Students’ own answers (Though David’s job in telling

the team is still a hard one, Serena’s advice is probably
1 Students’ own answers sensible and helpful. However, point 2 is not very
helpful because presumably Felix and his team have not
2 been consulted previously about this.)
a Probably not. c Students’ own answers
b Yes, he is polite. Yes, he does get what he wants.
6, 7, 8, 9 & 10 Students’ own answers
3 I was wondering if there’s any chance …; I quite
understand, but I’d really appreciate it if you could …; I’m
sorry to put you to any trouble; thank you ever so much Unit 17 Office gossip
4 1
a Students’ own answers a She has been away on holiday.
b No, he isn’t polite, and he doesn’t get what he wants. b The company is planning to restructure.
c Their boss
5 Students’ own answers d They have heard that some people will lose their jobs in
the restructuring.
e They think she may be having an affair with Gary and
Workplace scenario D: that because of her ‘special relationship’ with him, her
Change for the better job will be safe.
f Students’ own answers
1
Top row from left: Eye protection must be worn; 2
Head protection must be worn; Danger construction work; a told him they would
Foot protection must be worn; Caution overhead load b asked him how many people
Bottom row from left: Safety harness must be worn; c said it depended
Danger electric shock risk; Respiratory equipment must d told me he often sees
be worn; Hand protection must be worn e asked her if she would
2 3
a The blue signs tell you what you must do to protect a said
yourself from potential hazards. The yellow signs warn
b told
you of potential dangers in the area.
Say doesn’t take an indirect object, but tell does.
b Students’ own answers
c Students’ own answers 4
a where
3
b when
a ii b ii and iii
c if (/ whether)
4 We use if in yes/no questions.
a Students’ own answers
5
b It is likely they will not be happy because their wages
a was
will be lower if they are not allowed to do overtime.
They may have trouble meeting production targets b would start
without overtime, and they have already told Felix that The Present Simple becomes the Past Simple.
they don’t like wearing masks at work. Will becomes would.
5 6
a It means advantages and disadvantages, or good points a have you i key q suppose
and bad points. finished j ready r See you
Pros: they will be less likely to get sick from breathing b sorry k okay s How are
in dust and less likely to have accidents through c excuse l look at t pleased
operating machinery when they are tired. d speak to m busy u head
Cons: the bother of having to wear a mask all the time, e straight away n you know v Sixty grand
which will make them hot and could mean they find it f a minute o quiet w company car
difficult to talk to each other. The fact that they will not g discuss p work x drinks
be able to earn as much money as they did before.
h computer

PRE-INTERMEDIATE
Time to talk i She said (that) she would meet me at the airport at
eight o’clock.
1 j He told me (that) he wanted to see me about the
a The new law says that anyone who spreads gossip or arrangements for the following day.
rumours about work colleagues can be sacked. k He asked me if/whether the office opened on Saturdays.
b Students’ own answers l She asked when the documents would be ready.
m He keeps saying (that) he’s the best salesman in the
2
company.
a banned from n He asked if/whether he could make a phone call.
b spread rumours/gossip o He asked me what I thought of the new website.
c face the sack
Practice 3
3 Students’ own answers a tell d says g say
b say e told h ask
4
c say f ask i tell; say
Suggested answers
Gossip is good: A, D, H
Mixed feelings: B, E, G Unit 18 E-commerce
Gossip is bad: C, F
3
6 Suggested answers
a 3
b 5
c 6
d 4
e 1
f 2 + –
open for business 24x7x365 SC
7, 8, 9 & 10 Students’ own answers
competitive pricing C S
Language links no need for physical premises S
Vocabulary low selling costs S
updated stock information in real time S
1 credit card payment C S
a coffee machine d company policy fast communication with client SC
b management consultant e human resources
cost and time of delivery C
c meeting room
collection of marketing data S
2 uncertainty about delivery C
1 workplace 5 spread 9 approve difficulty of returning goods C
2 drive 6 news 10 drink not good for perishable goods S
3 gossip 7 smoke 11 share online information limited to text and photos C
4 effort 8 office 12 trolley
4
Grammar Open for business 24x7x365: advantage for customers.
Competitive pricing: advantage for customers and sellers.
Practice 1
a were d was g were
Credit card payment: disadvantage for customers (security
worries) and sellers (cost).
b had spent e had worked h would
Cost and time of delivery: advantage for customers
c would f could
(convenience) and disadvantage (cost, have to wait in
Practice 2 for delivery).
a She says she’s really enjoying her job at the moment. Difficulty of returning goods: disadvantage for customers.
b I said (that) it was too late to cancel the meeting. Not good for perishable goods: disadvantage for customers.
c He told me (that) they were having a lot of problems Online information limited: disadvantage for customers.
with the production department that day.
5
d He asked what time Mr Keegan was going to arrive.
a of e-commerce? What are the pros and cons?
e He keeps telling me (that) we should buy a new
computer system. b for the customer are obvious
f She asked if/whether Mr Merchant was available. c the benefits are clear
g She said (that) the fixed costs included the office rent d there are other drawbacks
and equipment hire. e still a negative factor
h They asked me where I worked now. f plus side

PRE-INTERMEDIATE
g still the big issue … it will be complete normal to hear people talking in
h this highlights another limitation public to their computing devices.
i only that, but … these devices will allow you to display …
j another point here … it will be common to see people ‘air-typing’ …
The Internet will still have it’s original architecture and
6 won’t be replaced …
a The right qualifications for a job are one thing, but It will be more reliable and secure …
having experience is another. Those who want to commit crimes … will still be able
b A high turnover is one thing, but making good profits is to do so.
another. The separation between work hours and personal time will
c Having a good idea is one thing, but putting it into disappear.
practice is another. People won’t depend on fixed timetables …
d High productivity is one thing, but improving staff They will perform both their professional and personal
motivation is another. duties …
e Creating a good product is one thing, but selling it is … which will often be a virtual office.
another.
Language links
The future of the Internet Vocabulary
1 1
a 3
b 1
c 6
d 5
e 8
f 2
g 4
h 7 a 4 b 5
c 2
d 1 e 6
f 3
2 & 3 Students’ own answers a compare prices
b run up a bill
4 c try on a sweater
a portable d access a network
b privacy e listen to the conversation
c tolerant f influence the decision
d Copyrighted content
2
e reliable
a online f button k reply
f augmented reality
b website g clicked l pay
g voice-recognition
c download h message m charge
h virtual office
d email i crashed n complain
5 Students’ own answers e security j came
6 Grammar
The mobile phone (or smartphone) will be the primary Practice 1
Internet connection … a Prices will continue to rise.
People will be more tolerant than they are today … b There will be a boom in the economy.
… will help them learn about other people. c The managing director will retire with a massive golden
There will be less violence and fewer wars. handshake soon.
There will be strict controls on copyrighted content … d The government will take measures against inflation.
People who use copyrighted materials will automatically e Young George will have a very successful career,
pay … I’m sure.
Internet service provides will notify authorities … f The company will go public by next year.
People will be more open … g Life here will get better.
The concept of privacy will change … h The plane will arrive late as usual.
… people will become more responsible for their i The political situation will affect the economy.
own actions.
Practice 2
Virtual worlds and augmented reality will be popular … a You won’t have any problems with the new system.
Most well-equipped Internet users will spend some of b I think you’ll find the information on the Internet.
their day …
c I think you’ll have a good time in Berlin.
It will be more difficult to distinguish …
d I don’t think you’ll see Juan Montes there.
All phones, tablets and computers will have built-in
e Do you think you’ll have time to write the report?
voice-recognition …
f What time will you arrive?

PRE-INTERMEDIATE
g How long will it take us to get there? Speaker 1 Speaker 2

h I don’t think we’ll have any time to go shopping. What are the She can stay in She doesn’t have
i I think he’ll make a lot of money. advantages of the country. to get up so early
j Most people will always want to see products before her new work? She can do as or get home so
they buy them. much or as little late.
work as she She doesn’t have
Practice 3 wants. a long drive to
a What time do you think you’ll get home tonight? work through
She can work
About 7.30. heavy traffic.
when she
b What time do you think you’ll have dinner? chooses. She sees more of
c Where do you think you’ll go on your next holiday? her husband and
d Do you think you’ll change jobs in the next five years? children.
e Do you think you’ll lose weight this month? She can wear her
f How long do you think it’ll take to do this exercise? slippers to work if
g Do you think you’ll ever have your own business? she wants.
h Do you think you’ll ever drive a Ferrari? What are the They only pay They might
i Do you think you’ll work as hard five years from now? advantages for when they need otherwise have
her employers/ her. lost her services,
clients? They can afford and staff are hard
Unit 19 E-work to get someone to find in the area.
at a higher The guests seem
1 Students’ own answers professional level. to be happy to
They can use her talk to her on a
2 screen, and they
services outside
a Working from home normal office don’t have to leave
b All kinds of workers telecommute. The survey suggests hours. a tip.
that higher management positions are more suited to
telework. 3 Students’ own answers
c Yes, it is.
d It is valued so highly that many would be prepared to 4
give up some of the perks of their job and some would
even be prepared to take a cut in salary to be able to Advantages Disadvantages
do it. Family 4 1
The workplace 13 10
3 The working day 12 8
a T
b F
c F
d T
e F
f F
g F Commuting 5 3
4 Students’ own answers Technology 11 15
Efficiency 2 9
Working from home Costs 7 6
Motivation 16 14
1
a Speaker 2 e Speaker 2
5 Students check their answers to 4 on page 138.
b Speaker 1 f Speaker 1
c Speaker 1 g Speaker 2 6
d Speaker 2 a wind down e gossip
2 b traffic jams f obsolete
c perks g get down to
Speaker 1 Speaker 2 d workaholics h cracking the whip
Country England (Cornwall) the USA (Santa
Clara, California) 7
What did she do Conference Same job (hotel a gossip e obsolete
before? organizer concierge), but not b wind down f get down to
as a teleworker c workaholic g traffic jams
What does she Virtual assistant Hotel concierge d perks h Cracking the whip
do now? (as a teleworker)
8 Student’s own answers

PRE-INTERMEDIATE
Stay at home and get rich? Practice 3

a If he worked harder, he’d be more successful.
1 Student’s own answers b If you had enough experience, we would be able to give
you the job.
2
c If he could drive, he wouldn’t have to take taxis all
a No, they don’t. They recognize it as a type of pyramid the time.
selling, where you have to try to get a lot of other
d If I had the information, I would be able to help you.
people involved in order to make any money.
e If I liked sport, I would go to the gym.
b You don’t have a long journey to work. It’s better for the
f If he didn’t enjoy his job, he wouldn’t work long hours.
environment.
g If she had a choice, she wouldn’t do the job.
c You miss the contact with other people that you get in
an office. It’s difficult to get anything done if you can’t h If my car wasn’t in the garage, I would be able to take
find a quiet place to work. You need self-discipline to you to the airport.
get on with the work. i If he was more organized, things wouldn’t take him a
long time.
3 j If he couldn’t afford it, he wouldn’t drive an expensive
a was; would car.
b wouldn’t; had
Practice 4
c was; I’d miss
Suggested answers
d could; would be; had; would
a If you got up earlier, you wouldn’t be late to work
e you’d; would; was so often.
f stopped; would b If you did a computer course, you would find your
work easier.
c You would make a better impression if you wore
5 smarter clothes.
d If you had a mobile phone, customers would be able to
Possible answer
contact you when you are out of the office.
If I left my job, I’d spend more time at home. If I spent
e You wouldn’t be so stressed if you didn’t work so hard.
more time at home, I’d be more relaxed. If I were more
relaxed, I’d have time to think. If I had time to think, I’d f If you used the Internet, you would be able to find the
come up with a really great business idea. If I came up with information you need more quickly.
a really great business idea, I’d set up a company. If I set up g You’d do better at the interview if you did some
a company, it would be an enormous success. If it were/was research on the company first.
an enormous success, I’d have a lot of responsibilities. If I h If you didn’t complain all the time, people would be
had a lot of responsibilities, I’d have to work harder than I more sympathetic to your problems.
want to. If I had to work harder than I wanted to, I would
be completely stressed out again. Practice 5
a What job would you do if you could choose?
6 & 7 Students’ own answers b Where would you live if you had to go abroad?
c How would you treat people if you were the boss?
Language links d What language would you learn if you didn’t study
Vocabulary English?
a flexibility c office e local e How would you earn a living if the salary wasn’t
b home d desk f commute important?
Grammar Practice 6
Practice 1 a If I told her about it, she’d sack me.
a 6
b 1
c 7
d 3
e 4
f 5
g 2 b Unless he gets nervous at the interview, he won’t have
any problems.
Practice 2 c If I invite Dave, I’ll have to invite Sarah, too.
a lived h moved o spent
d If I invited Su, I’d have to invite Dave, too.
b would take i would spend p would see
e If you took an aspirin, you’d feel better.
c would get j asked q would have
f If I had time, I’d do some gardening.
d would go k would let r is
g Unless he stops driving like a maniac, he’ll hurt himself.
e would forget l have s were
h If I knew it, I would give it to you.
f like m was/were t will give
g would miss n would go

PRE-INTERMEDIATE
Unit 20 Working lunch Workplace scenario E:

1 Students’ own answers Meet me halfway
2 1
a He likes the décor. a Positive
b Satomi does. b They object to members of their team listening to
music through headphones at their desks and being cut
c He wants a steak.
off from their colleagues.
d He decides to try unagi (eel).
c Suggested answers: they might not hear the phone
3 ring, leaving other colleagues to answer calls; it might
mean that they don’t work well as a team if they isolate
A: This looks like a very nice place, Satomi.
themselves with headphones; they might be distracted
B: Yes, I thought you would like it. by the music and make mistakes because they are
A: Yes, I really like the décor. Er, could you order for both concentrating less on their work.
of us, Satomi? d We naturally pay attention to words more than sounds,
B: Of course. I think we could have some miso soup to so people might concentrate on listening to the lyrics
start with. They do it very well here. of a song (even singing along to it) rather than on the
A: Okay. Sounds good. work they are supposed to be doing.
B: And then I think you should try some unagi. e Students’ own answers
A: What’s that?
B: It’s eel – grilled and served on a bed of rice. It’s 2
delicious. a Claudia is playing music and sometimes singing. Ralph
A: Hm, I’m sure it is. Actually, do you think I could have a can’t concentrate on his work because of it.
steak? b She doesn’t like them, and she needs to hear the phone
B: Well, I’m afraid they don’t serve steak here. if it rings.
A: I’ll try the unagi, then. c Ralph says Claudia should respect the fact that he can’t
B: Fine. Would you like some sake, or would you prefer work with music in the background. Claudia says Ralph
some tea? should respect the fact that she can’t work without
music.
A: No, no, let’s have some sake.
d Students’ own answers
B: Right. Sake it is, then.
4 Students’ own answers 3

a He wants to discuss the issue of music in the office.
Down to business He wants either a change in company policy regarding
music or a way for both sides to meet halfway.
1 b Students’ own answers
a Although he had a good time, the business trip was not c I don’t want to make a fuss means I don’t want to cause
a success. trouble.
b Students’ own answers d Students’ own answers
2 Possible answer 4, 5, 6, 7 & 8 Students’ own answers

Neil’s sales technique was too pushy.

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PRE-INTERMEDIATE

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 1

2 Students’ own answers Language links

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 2

2 & 3 Students’ own answers

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 3

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 4

Practice 2 Talking about other people

6 Students’ own answers

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 5

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 6

9 Students’ own answers

2 Students’ answers are based on the prompts On-the-spot decisions

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 7

4 Students’ own answers 8 & 9 Students’ own answers

2 & 3 Students’ own answers

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 8

3 Students’ own answers Practice 4

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 9

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 10

flex flexibility flexible b Yes Yes, but at Yes No

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 11

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 12

e I have to do this job even if it is stressful – I need the 6 mobile devices

Language links Unit 12 Conversation gambits

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 14

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 15

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 16

3 What about the workers?

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 17

7 Students’ own answers

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 18

The myth of time management Practice 2

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 19

Upgrade b Students’ own answers (Though David’s job in telling

7 Students’ own answers

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 20

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 21

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 22

g How long will it take us to get there? Speaker 1 Speaker 2

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 23

Stay at home and get rich? Practice 3

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 24

Unit 20 Working lunch Workplace scenario E:

4 Students’ own answers 3

2 Possible answer 4, 5, 6, 7 & 8 Students’ own answers

3, 4 & 5 Students’ own answers

In Company 3.0 Pre-intermediate © Macmillan Publishers Limited 2014 ANSWER KEY 25

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In Company 3.0 Pre-Intermediate Student's Book Answer Key

In Company 3.0 Pre-Intermediate Student's Book Answer Key