Technical Competencies: Framework: WWW - Fahr.gov - Ae

TECHNICAL COMPETENCIES:
FRAMEWORK
www.fahr.gov.ae
TABLE OF CONTENTS
No. Contents Page
INTRODUCTION
1. Overview …………………………………………………………………………………………………………………………………………………………………………………………… 5
2. What are Technical Competencies? …………………………………………………………………………………………………………………………………………………… 6
3. What is a Technical Competency Framework? …………………………………………………………………………………………………………………………………… 6
3.1 The Structure of the Technical Competency Framework ……………………………………………………………….………………………………………. 6
4. Applications of the Technical Competencies ……………………………………………………………………………………………………………………………………… 9
4.1 Learning and Development …………………………………………………………………………………………………………………………………………………… 9
4.2 Recruitment and Selection …………………………………………………………………………………………………………………………………………………….. 9
4.3 Performance Management …………………………………………………………………………………………………………………………………………………… 10
4.4 Succession Planning ………………………………………………………………………………………………………………………………………………………………. 10
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TABLE OF CONTENTS
No. Contents Page
TECHNICAL COMPETENCIES
1. Information Technology …………………………………………………………………………………………………………………………………………………………………….. 12
2. Human Resources ……………………………………………………………………………………………………………………………………………………………………………… 20
3. Finance and Accounting …………………………………………………………………………………………………………………………………………………………………….. 28
4. Organizational Development ……………………………………………………………………………………………………………………………………………………………… 36
5. Governance and Auditing ………………………………………………………………………………………………………………………………………………………………….. 41
6. Auxiliary Services ……………………………………………………………………………………………………………………………………………………………………………… 46
7. Legal / Judicial …………………………………………………………………………………………………………………………………………………………………………………… 51
8. Political / Diplomatic …………………………………………………………………………………………………………………………………………………………………………. 57
9. Religious ……………………………………………………………………………………………………………………………………………………………………………………………. 63
10. Community Development …………………………………………………………………………………………………………………………………………………………………. 68
11. Culture, Arts, and Literature ………………………………………………………………………………………………………………………………………………………………. 74
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TABLE OF CONTENTS
No. Contents Page
12. Media ………………………………………………………………………………………………………………………………………………………………………………………………… 81
13. Program and Project Management ……………………………………………………………………………………………………………………………………………………. 88
14. Labour ……………………………………………………………………………………………………………………………………………………………………………………………….. 92
15. Health and Safety ………………………………………………………………………………………………………………………………………………………………………………. 96
16. Environment and Water …………………………………………………………………………………………………………………………………………………………………….. 105
17. Natural Sciences ………………………………………………………………………………………………………………………………………………………………………………... 110
18. Economy and Statistics ………………………………………………………………………………………………………………………………………………………………………. 113
19. Engineering ……………………………………………………………………………………………………………………………………………………………………………………..... 118
20. Education ………………………………………………………………………………………………………………………………………………………………………………………….. 124
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INTRODUCTION
5
INTRODUCTION
FUNCTIONAL COMPETENCY FRAMEWORK
1. OVERVIEW
This document serves as a guideline for determining the knowledge, skills, and / or abilities for the UAE Federal Government employees. By using the
technical competencies, the UAE federal entities will support their efforts in the several human capital aspects such as learning and development,
recruitment and selection, succession planning, and performance management.
It aims at helping line managers and employees to familiarize themselves with the concept of technical competencies and their applications. Therefore,
it will support employees in acquiring and developing the necessary knowledge, skills, and / or abilities required to perform their specific jobs.
The technical competencies in this document are mapped according to the UAE Federal Government’s twenty (20) job families. They total up to one
ninety-nine (99) competencies.
2. WHAT ARE TECHNICAL COMPETENCIES?

Technical competencies describe the knowledge, skills, and / or abilities required to fulfill job tasks, duties, and responsibilities.
3. WHAT IS A TECHNICAL COMPETENCY FRAMEWORK?

The technical competency framework is an inventory of anticipated knowledge, skills, and / or abilities, that lead to an acceptable performance level at
work. It describes competencies in technical terms, using indicators to help recognize the competencies when individually demonstrated. The purpose
of the framework is to define a set of standard competencies for all staff across the UAE Federal Government in order to achieve their strategic goals
and to build a culture associated with high productivity.
3.1 The Structure of the Technical Competency Framework

For all the technical competencies within this framework, there is a competency title that has a definition and technical statements (indicators).
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INTRODUCTION
3.1 The Structure of the Technical Competency Framework (Cont.)
Competency Definition
Title
Competency Proficiency
Indicators Level
Competency Title: This is a short name used for the competency. It is normally unique as well as easy to understand and to communicate.
Definition: This statement provides an explanation of what is meant by each competency. This defines in more detail what the competency is
about and what it involves.
Proficiency Level: This describes the progression of proficiency of the technical indicators. The level of sophistication and complexity of the
competency gradually increases as the employee moves from one level to another. The following are the four proficiency levels:
a. Foundational:
This requires a basic understanding of the business structures, operations, and includes responsibility for implementing and achieving results
through own actions rather than through others.
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INTRODUCTION
3.1 The Structure of the Technical Competency Framework (Cont.)

b. Intermediate:
This requires a moderate understanding of overall business operations and measurements, including responsibility for monitoring the
implementation of strategy. This has limited or informal responsibility for colleagues and / or needs to consider broader approaches or
consequences.
c. Advanced:
This requires strong understanding of the organization’s environment, operational plans, current strategic position and direction with strong
analytical skills and the ability to advise on strategic options for the business. This includes formal responsibility for colleagues and their
actions; and that their decisions have a wider impact.
d. Expert:
This requires expert knowledge to develop strategic vision and provide unique insight to the overall direction and success of the organization.
This is formal responsibility for business areas and his / her actions and decisions have a high-level strategic impact.
Competency Indicators: These descriptors provide information and details on specific technical aspects of the competency at each level,
providing examples of how the competency can be demonstrated and assessed. The technical indicators at each proficiency level are illustrative
rather than definitive, which means that other similar examples of technical aspects (knowledge, skills, and / or abilities) are also possible.
Moreover, each proficiency level is cumulative, which means that technical indicators from lower levels will not be repeated at higher levels
although they still apply.
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INTRODUCTION
4. APPLICATIONS OF THE TECHNICAL COMPETENCIES

4.1 Learning and Development
During the learning needs assessment phase, the line managers along with employees can benefit from the Technical Competencies Framework
as it supports the identification of knowledge, skills, and / or abilities that require development. Based on the discussions between the line
manager and the employee, they can agree on certain technical competencies that the latter needs to focus on and improve in order to reach
the proficiency level associated with his / her job.
The line manager shall consider learning and development opportunities which support the employee in acquiring the targeted proficiency level.
This could be done through for example:
• Training programs (classroom)
• On-the-job training
• Coaching and mentoring
• Projects
• Stretched assignments
• Reading
4.2 Recruitment and Selection

The Human Resources Department along with the line manager shall search for job applicants who possess past experiences and responsibilities
which can be linked to the technical competencies relevant to the vacancy. Moreover, they shall develop competency-based questions which can
be used during the job interviews to help them in assessing the candidate’s knowledge, skills, and / or abilities in order to select the best fit for
the job.
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INTRODUCTION
4. APPLICATIONS OF THE TECHNICAL COMPETENCIES

4.3 Performance Management
During the performance planning phase the line manager along with the employee shall discuss and agree on goals and competencies which the
latter shall achieve and demonstrate during the year. The technical competencies relevant to the job, along with the relevant responsibilities,
will help in constructing SMART objectives (S: Specific, M: Measurable, A: Attainable, R: Realistic, and T: Time-Bound).
The line manager shall provide the employee with constant feedback on performance against set goals and competencies during the next steps
of the performance management system, i.e. intern review and the annual performance review. Any identified gaps between the employee’s
performance and the proficiency levels set in the technical and behavioral competencies frameworks will highlight areas for development and
will feed the learning and development cycle.
4.4 Succession Planning

Succession planning is a strategic approach by which an entity motivates its employees to further their career growth and supports its business
continuity by having an adequate number of qualified, trained, and experienced employees ready to move horizontally or to be promoted to
leadership and / or critical positions should circumstances permit.
The Technical Competencies Framework will help the Human Resources Departments along with the line managers and employees in identifying
the proficiency level that the employee should demonstrate in order to indicate his / her readiness for the career move. Identified gaps in
performance shall be bridged through adequate learning and development activities.
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INFORMATION TECHNOLOGY
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INFOMRATION TECHNOLOGY
01. BUSINESS REQUIREMENTS
The process of identifying business units’ I.T. requirements and fulfilling them in a timely and satisfactory manner.
FOUNDATIONAL INTERMEDIATE ADVANCED EXPERT

• Gathers, documents, and gets • Understands the business units’ issues • Knows the business units’ issues and / • Acts as a trusted advisor and becomes
agreement on I.T. requirements from and seeks information about their or seeks information about their real involved in the business units’ decision-
business units. current and future I.T. requirements. underlying needs, beyond those making process in relation to I.T.
• Analyzes and prioritizes requirements • Identifies, assesses, documents, and expressed initially. requirements.
taking into consideration business communicates the potential impact of • Defines and sequences the activities • Works with a long-term perspective in
benefits and priorities. high-level risk associated with the I.T. associated with the identified I.T. addressing the business units’ I.T.
• Follows through on business units’ requirements. requirements to ensure timely delivery. requirements.
inquiries, requests, and complaints in a • Establishes a common understanding of • Ensures the involvement of all • Sets the climate and creates a culture
timely manner. the requirements across the I.T. team concerned parties (internal and to attain the business units’ focused
• Informs business units about the and the concerned business units. external) to fulfill the business units’ outcomes.
project’s progress. • Constantly evaluates prioritized approved I.T. requirements. • Demonstrates personal commitment to
requirements to ensure they still meet fulfilling the business units’ I.T.
the objectives and will deliver the requirements in a timely and
required benefits. satisfactory manner.
• Involves all concerned parties (internal
and external) to fulfill the business
units’ approved I.T. requirements.
• Maintains clear communication with
business units regarding mutual
expectations and monitors their
satisfaction.
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02. DATA SECURITY MANAGEMENT
The process of setting, implementing, and updating data security strategies and plans to ensure responding to vulnerabilities and retrieval of data in a timely manner.

• Uses I.T. systems in a secure manner as • Identifies, responds, and reports data • Responds to complex data security • Establishes, updates, and ensures the
well as ensures confidentiality and security vulnerabilities (e.g. intrusions vulnerabilities in a timely manner. implementation of data security
integrity when storing and using data and attacks), as well as proposes • Investigates cyber events and / or policies, procedures, and processes.
records. rectifying measures. crimes related to I.T. systems, networks, • Sets data recovery strategies and plans
• Provides support, administration, and • Ensures that only authorized employees and digital evidence. in order to overcome any emergencies.
maintenance necessary to ensure can access data. • Ensures the monitoring and protection • Specifies the organization’s compliance
effective and efficient I.T. system • Supports the investigation of cyber of records from any unauthorized controls against the applicable laws,
performance and security. events and / or crimes related to I.T. access. regulations, standards, policies, and
• Identifies, analyzes, and mitigates basic systems, networks, and digital • Establishes and implements adequate procedures; as well as assesses their
threats relevant to I.T. systems or evidence. protocols to exchange personal and effectiveness.
networks. • Reviews and evaluates incoming confidential information. • Monitors and assesses the information
cybersecurity information to determine • Contributes to the establishment of a security compliance practices of all
its usefulness for intelligence. comprehensive plan for data recovery personnel in accordance with the
• Arranges for the safe storage of in cases of emergency. organization’s policies and procedures.
electronic data.
• Follows set guidelines related to
archiving back-ups, accessing records,
and transferring records via different
channels.
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03. INFORMATION TECHNOLOGY DATABASES
The process of developing, updating, and monitoring I.T. databases in order to that ensure security and integrity of information.

• Possesses basic knowledge of database • Possesses adequate knowledge of • Possesses in-depth knowledge of • Directs the establishment of Master
management processes and practices. database management processes and database processes and practices. Data Management solutions.
• Administers the I.T. databases ensuring practices. • Identifies, rectifies, and reports • Ensures database optimization and
security and integrity. • Monitors the performance and usage of database performance issues in order modelling.
• Resolves basic database performance databases including response time to to enhance its capabilities. • Sets measures to secure, back-up,
and capacity issues using suitable provide quality database-related • Prepares and implements test plans restore and repair database
methods. services. and procedures (e.g. unit tests, end information.
• Supports the creation of database users’ acceptance tests, etc.) to assess
• Implements data synchronization / • Establishes and ensures the
models. the effectiveness of the databases.
replication processes between multiple implementation of adequate methods
• Implements data migration projects in a
sources, as needed. • Overlooks data migration projects to for sharing database information.
timely and accurate manner. ensure successful completion in a • Ensures the successful and timely
timely manner. implementation of data migration
• Conducts regular and ad hoc database- projects.
related audits in order to ensure
integrity.
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04. INFORMATION TECHNOLOGY INFRASTRUCTURE
The process of providing and managing I.T. infrastructure (e.g. networks, servers, software, hardware, etc.) across the organization in order to fulfill business requirements and needs.

• Possesses basic understanding of I.T. • Implements I.T. infrastructure-related • Demonstrates expert knowledge in I.T. • Provides effective strategic direction to
infrastructure management principles knowledge and principles in the infrastructure-related principles, I.T. infrastructure design and upgrade-
and processes. workplace. initiatives, and trends. related initiatives across the
• Understands how I.T. infrastructure • Resolves complex I.T. infrastructure- • Resolves non-routine I.T. infrastructure- organization.
integrates with work environments at a related problems using suitable related problems and makes • Ensures the application of well-proven
basic level from an end-user’s diagnostic tools. recommendations concerning practices such as ITIL (I.T. infrastructure
perspective. • Assesses the performance of the I.T. improvements. library, SANS (SysAdmin, Audit,
• Resolves basic I.T. infrastructure-related infrastructure (including networks) and • Oversees and participates in I.T. Network, and Security Institute), and
problems using suitable diagnostic makes recommendations related to its infrastructure design and upgrade others.
tools. enhancement. initiatives. • Leads the process of setting-up a multi-
• Demonstrates the ability to consider • Monitors system logs and activity on all layered security strategy to minimize
relevant business requirements when servers and make adequate security risks.
designing and upgrading I.T. recommendations to mitigate any • Develops and ensures the
infrastructure in order to avoid potential risks. implementation of relevant standards,
operational setbacks and failures. • Tests new technology, evaluates results, guidelines, and control functions to
and identifies how to integrate it in the ensure uninterrupted operations.
organization’s infrastructure.
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05. INFORMATION TECHNOLOGY PROGRAMS AND APPLICATIONS
The process of adopting and integrating new and improved technology solutions to support the organizational objectives.

• Understand applicability of new and • Monitors recent technology • Leads implementation of technology • Develops organization-wide approach
improved I.T. developments and developments and recommends upgrades / enhancements. and best practices on the adoption of
solutions. implementation where practical. • Analyzes external I.T. developments for new technologies and solutions.
• Displays ability to identify potential • Champions productive technology data integrity and access control • Leads and directs the definition and
upgrades, enhancements, new products solutions to meet business needs. management. development of new I.T. solutions to
and their effects. • Participates in the functional • Recommends new systems to automate improve the efficiency of systems.
development and specifications of new existing processes and ways to re- • Ensures that the organization has the
I.T. solutions. engineer business processes to appropriate resources to implement new
effectively use new technology. technology.
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06. MAINTENANCE OF I.T. HARDWARE AND SOFTWARE
The process of performing regular and ad hoc maintenance for the organization’s hardware and software to ensure efficient and uninterrupted operations.

• Demonstrates adequate understanding • Demonstrates good understanding of • Participates in the maintenance • Sets maintenance standards for the
of the organization’s hardware and the organization’s software / hardware. planning process across the organization’s hardware / software and
software. • Performs hardware / software organization. ensures compliance.
• Complies with hardware / software maintenance of complex nature to • Supervises and participates in the • Establishes and ensures the
installation and maintenance standards ensure smooth operations. implementation of scheduled and ad implementation of hardware / software
and procedures when performing • Conducts complex tests on hardware / hoc maintenance of hardware / preventive maintenance schedules.
relevant activities. software for maintenance purposes. software. • Establishes, updates, and ensures the
• Performs routine maintenance activities • Monitors joint access across the • Performs diagnostic functions including implementation of a recovery strategy in
in order to identify and / or prevent organization and system usage to replacing suspect components with cases of emergencies.
occurrences that might hinder ensure security and immediate other serviceable components and • Reviews, analyzes and evaluates
operations. maintenance of any problems. reloading of associated software. supported systems to determine
• Locates and uses equipment manuals • • Examines supported systems and improvements and / or to make
Simulates damage scenarios in order to
(print or electronic), frequently asked makes recommendations for adequate recommendations.
conduct further analysis on damaged
questions (FAQ’s), and online help improvement. • Consults with hardware / software
equipment and find comprehensive
services for maintenance of hardware • Reviews reports on security breaches providers in order to ensure provision of
solutions for recurring problems.
and software. and ensures the implementation of specific maintenance services.
recovery measures in a timely manner.
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07. TECHNICAL SUPPORT
The process of providing quality technical support services to all employees in a professional and timely manner.

• Uses technical knowledge to help • Understands the meaning of common • Troubleshoots complex I.T. problems • Ensures the provision of prompt and
employees across all business units in error messages and is able to explain which the users face. quality technical support services to I.T.
overcoming I.T. difficulties. them to users in simple language. • Examines and analyzes reported users across the organization.
• Troubleshoots basic I.T. problems which • Troubleshoots I.T. problems of medium technical problems in order to identify • Establishes and updates technical
the users face. level complication. trends and make adequate support guidelines and manuals.
• Identifies routine performance • Identifies non-routine performance recommendations. • Meets with the maintenance support
problems related to systems, problems related to systems, • Participates in meetings with the team on a regular basis to discuss
databases, hardware, and software, as databases, hardware, and software, as maintenance support team to discuss recurring I.T. problems and to find
well as determines the sources of such well as determines the sources of such recurring I.T. problems and to find permanent solutions.
problems. problems. permanent solutions.
• Communicates reported technical • Follows-up on technical solutions after • Creates and maintains updated
problems clearly and in a timely completion to ensure their continued databases for problems to ensure the
manner to the appropriate effectiveness. availability of accurate and sufficient
maintenance support members. information for maintenance jobs and
• Maintains and updates records of future problem-solving.
technical problems reported by users. • Trains users on using hardware /
software in an appropriate manner.
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HUMAN RESOURCES
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HUMAN REESOURCES
01. EMPLOYEES’ PERFORMANCE MANAGEMENT
The process of developing and implementing an effective performance management system to set expected performance and behavior from all employees in the organization.

• Possesses awareness of performance • Demonstrates advanced knowledge of • Provides consultancy support to • Develops strategies to determine the
management principles and practices. the organization’s performance successfully implement the effectiveness of the organization’s
• Demonstrates adequate knowledge of management system. organization’s performance performance management system.
the organization’s performance • Explains how a performance planning management system. • Designs and implements appreciation
management system. process contributes to the achievement • Ensures timely implementation of the and recognition programs.
• Explains the simple steps related to the of the organization’s objectives. performance appraisal process. • Provides advice on satisfactory
performance management process. • Explains the important methods related • Supports managers / supervisors in employees’ performance and on
to the performance appraisal process. handling difficult employees and in approaches to performance
• Participates in the initiation of the
• Clarifies the manager / supervisor’s role tackling disruptive behaviors. management.
performance appraisal process and
in receiving and giving feedback that
follows-up with business units to • Conducts quality checks on
focuses on work.
ensure adherence to set deadlines for performance appraisal results across
completion. • Facilitates the process of setting the organization to identify and rectify
employees’ objectives which are linked any discrepancies.
to the department and the
• Assists in the design and
organization’s objectives.
implementation of appreciation and
recognition programs.
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HUMAN REESOURCES
02. EMPLOYEES’ RELATIONS
The process of ensuring that the appropriate framework, mindset, and practices are in place to embrace or react or respond to the employee / employer relationship.

• Demonstrates an understanding of the • Demonstrates adequate knowledge of • Demonstrates in-depth knowledge of • Develops and ensures the
HR Law and its Executive Regulations in the HR Law and its Executive HR Law and its Executive Regulations in implementation of an effective
Independent Federal Entities. Regulations in Independent Federal Independent Federal Entities. employees’ relations strategy with the
• Implements employees’ relations- Entities. • Responds to employees’ non-routine desired impact on the organization and
related policies and procedures as well • Implements employees’ relations- enquiries. its employees.
as seeks guidance from supervisor, as related policies and procedures. • Implements the employees’ relations • Creates awareness among employees
necessary. • Responds to the employees’ complex strategy and policies as well as creates about the employees’ relations strategy
• Responds to the employees’ enquiries regarding set HR policies and awareness about them across the and its impact on the achievement of
straightforward enquiries regarding set procedures. organization. goals and objectives.
HR policies and procedures. • Interprets employment-related
• Resolves complex employees’ disputes • Supports the establishment of a
information and data for making
• Supports the resolution of simple in a satisfactory manner to all involved productive work culture as well as
employees’ disputes in a satisfactory parties. ensures that employees understand appropriate decisions about the
organization’s response to employee
manner to all involved parties. • Investigates workplace misconduct and their roles and how they contribute to
concerns or third-party representation.
recommends appropriate disciplinary the achievement of the organization’s
• Participates in or facilitates alternate
action(s). objectives.
dispute resolution processes and
• Supports the revision of the • Resolves sensitive and non-routine
provides for reconciliation and external
organization’s HR policies and employees’ disputes in a satisfactory
mediation, when necessary.
procedures to ensure their compliance manner to all involved parties.
• Represents the organization’s interests
to relevant rules and regulations. • Designs and conducts employees in any employment cases escalated to
• Analyzes employees’ engagement engagement surveys, as well as make courts, along with relevant parties (e.g.
surveys and presents findings to recommendations based on results. legal, etc.).
concerned parties.
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HUMAN REESOURCES
03. HUMAN RESOURCES INFORMATION MANAGEMENT SYSTEMS
The process of using appropriate technologies and systems that support the gathering, analysis, and reporting of human resources-related information.

• Demonstrates awareness of human • Demonstrates the ability to utilize • Supports the implementation of a • Directs and ensures the
resources information management online technical solutions that improve technology-driven self-service approach implementation of appropriate human
systems (e.g. Bayanati, ORACLE, etc.). the effectiveness of the human enabling employees to perform basic resources information management
• Supports the daily human resources- resources processes. people-related transactions (e.g. systems (e.g. Bayanati, ORACLE, etc.)
related operational activities using the • Accesses appropriate data and benefit enrollment, information that integrate with enterprise systems
human resources information information to analyze specific business changes, etc.). to provide efficient and effective
management system. challenges and recommend solutions. • Identifies required improvements to the reporting and metrics as well as HR
• Utilizes data analytics provided by the • Utilizes the human resources human resources information services.
human resources management systems information management systems (e.g. management systems (e.g. Bayanati, • Leverages technology to gain
to identify trends and to inform the Bayanati, ORACLE, etc.) to generate ORACLE, etc.) and makes adequate efficiencies within the HR function.
decision-making process. statistical reports (e.g. attendance, recommendations in this regard to
overtime, etc.). satisfactorily address the changing
• Trains employees on the usage of the needs.
self-service feature of the human • Suggests initiatives to reduce costs and
resources information management improve customer service based on the
system. understanding of human resources
operations and online technologies.
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HUMAN REESOURCES
04. LEARNING AND DEVELOPMENT
The process of identifying and creating learning opportunities that increase the employees’ capability and organizational knowledge.

• Demonstrates understanding of basic • Demonstrates adequate understanding • Demonstrates in-depth knowledge of • Creates long-term learning and
principles related to learning and for all learning and development new trends and concepts in the learning development strategies to develop
development. principles and practices. and development field. organizational talent.
• Coordinates and organizes training • Analyzes learning needs to guide the • Manages learning and development • Develops and ensures the
logistics for running internal and preparation of the annual learning and activities, as well as provides guidance implementation of training-related
external courses. development activities. when designing and preparing training return on investment (ROI) strategies.
• Organizes the process of preparing • Plans for internal or external resources programs. • Develops and ensures the
training manuals, visual aids, and to deliver appropriate development • Consults with the management and implementation of learning and
others. interventions. launches surveys to identify learning development policies, procedures, and
• Designs and reviews training programs and development needs. processes.
• Provides available resources and
based on individual and collective • Designs feedback surveys and ensures
processes to facilitate experiential • Directs all activities related to
learning needs in the organization. their distribution and analyses to
learning and development. organizational learning and
• Analyzes feedback surveys and improve future learning and development, knowledge management,
generates relevant reports. development activities. and the exchange of information about
• Conducts studies on training-related • Analyzes the findings of the training- practices and innovations.
return on investment (ROI). related return on investment (ROI) and
• Guides the process of identifying and
makes adequate recommendations.
• Creates a forum of internal social developing critical competencies.
networks for effective sharing of • Amends programs as necessary to
adapt to changes that affect the work • Designs approaches for resolving
knowledge among employees. competency deficiencies in current and
environment.
• Develops programs to promote the emerging leaders.
• Develops staff’s capabilities using
transfer of knowledge to and from
effective learning and development
experienced and junior employees.
strategies.
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HUMAN REESOURCES
05. MANPOWER PLANNING AND RECRUITMENT
The process of developing and implementing adequate activities related to employees’ sourcing, recruiting, and on-boarding.

• Demonstrates an understanding of • Consolidates and analyses the • Ensures the implementation of the • Understands the organization’s strategy
manpower planning and recruitment organization’s manpower planning- manpower planning and Emiratization and translates it into a robust plan that
policies and procedures. related requirements. strategies. attracts and retains high-performing
• Assists in identifying current and future • Drafts job descriptions, in liaison with • Reviews and makes recommendations candidates.
manpower needs. different parties, to meet organizational to update manpower planning and • Develops manpower planning strategies
• Utilizes a wide variety of talent sources resource needs and to attract qualified recruitment-related policies and including Emiratization programs and
to recruit, screen, and evaluate candidates. procedures. initiatives.
candidates. • Seeks and utilizes a wide variety of • Plans and supervises manpower • Develops and ensures the
• Performs on-boarding formalities for talent sources to recruit, screen, and planning-related activities. implementation of strategies for
newly joining employees. evaluate applicants. • Interprets manpower plans and market sourcing, hiring, and retaining high-
• Understands sponsorship and visa • Identifies, selects, and utilizes data in order to make sound business performing employees, using internal
requirements for foreign nationals. appropriate interview and selection decisions and recommendations. and external resources.
• Maintains accurate records related to techniques that best demonstrate a • Analyzes staffing levels and assesses • Provides guidance on manpower
employment such as recruitment, candidate’s technical skills, manpower readiness against planning based on current and future
transfers, performance appraisals, and organizational fit, and competency organizational needs in order to make needs of the organization and key
absence rates. alignment. informed decisions regarding human stakeholders.
• Prepares statistical reports related to • Supports the design and the resource allocation across the • Establishes an employer value
manpower planning and recruitment. implementation of an on-boarding organization. proposition and employment brand
program, in liaison with all concerned • Provides adequate recruitment that supports the attraction and
parties, for newly joining employees. solutions within set timeframes. retention of qualified candidates.
• Designs an on-boarding program for
newly joining employees.
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HUMAN REESOURCES
06. REWARDS MANAGEMENT
The process of designing and administering compensation and benefits schemes that support the recruitment, recognition, and retention of employees.

• Possesses basic knowledge of • Demonstrates awareness of • Understands organizational strategy • Designs organizational compensation
compensation and benefits practices compensation and benefits trends in the and recommends the best balance of and benefits strategies and plans that
and concepts. marketplace. monetary and non-monetary payment align with the organization’s mission,
• Complies with compensation and • Implements the organization’s and rewards offered to employees. vision, and values.
benefits practices, laws, and compensation and benefits scheme • Interprets remuneration surveys and • Designs, reviews, and ensures the
regulations. accurately and fairly. market data in order to make sound implementation of executive
• Processes compensation and benefits- • Performs accurate job analyses and business decisions and compensation approaches that directly
related activities in a timely manner. evaluations. recommendations about the design, connect individual performance to
• Supports the process of conducting job delivery, and success of a total rewards organizational success.
analyses and evaluations. program.
• Differentiates between government- • Supports the design, review, and / or
mandated and voluntary benefit amendment of the organization’s
approaches. compensation and benefits scheme
taking into consideration relevant
implications.
• Reviews the results of the job analyses
and evaluation process and makes
adequate recommendations.
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HUMAN REESOURCES
07. TALENT MANAGEMENT

The process of meeting the organization’s talent needs and closing critical skill gaps using data-driven processes (e.g. succession planning, leadership development, etc.) that inform HR
initiatives.

• Demonstrates adequate understanding • Possesses adequate knowledge • Possesses advanced knowledge of talent • Develops and ensures the
of talent management-related principles of talent management-related management-related principles and practices. implementation of talent management-
and practices. principles and practices. • Supports the development of talent- related strategies (e.g., leadership
• Collects and analyzes data related to • Demonstrates basic knwoledge management strategies. development, succession planning, etc.)
talent management initiatives and of assessment and development • Conducts assessment and development centers to address organizational gaps between
programs (e.g. succession planning, center-related practices. to support talent management initiatives. current and future employees’
leadership development, etc.). • Facilitates the succession competencies, knowledge, skills, and
• Creates awareness across the organization with
planning process to optimize abilities.
regard to talent management initiatives and
organizational growth and • Designs strategies for restructuring the
programs.
effectiveness. organization based on an understanding
• Plans and implements short-term strategies to
• Participates in the design of of its evolutionary stage (i.e.
build individual skills, knowledge, abilities, and
leadership assessments and introduction, growth, maturity, or
competencies that support organizational
development interventions. decline) so that to address the unique
bench strength.
needs of each stage in terms of size and
• Demonstrates the ability to interpret growth or
structure.
retraction trends in order to make adequate
• Manages assessment and development
recommendations as to organizational size,
center practices and ensures
structure, and reporting relationships, as well as
compliance to set standards and
to acquisition of competencies, knowledge,
confidentiality.
skills, and abilities.
27
FINANCE AND ACCOUNTING
28
01. ACCOUNTING
The process of performing accounting activities in line with recognized local and international standards.

• Demonstrates awareness and • Reviews the accuracy and legitimacy of • Demonstrates advanced level • Oversees accounting standards selected
knowledge of the professional recorded financial transactions and understanding of accounting standards. and implemented by the organization.
accounting standards. related reports. • Develops, manages, and executes plans • Identifies potential issues associated
• Applies accounting principles to • Assists in developing and implementing for the implementation of new or with proposed accounting and
accurately record financial transactions new accounting and reporting updated accounting and reporting reporting processes.
and maintain appropriate supporting processes. processes. • Designs receivables and payables
documentation. • Monitors the receivables process, • Identifies potential issues associated processes and relevant strategies
• Performs accounting activities and identifies ways to mitigate debt-related with unusual or complex transactions, according to best practices.
calculates non-complex provisions using risks, and calculates non-routine as well as reviews and approves the • Produces guidelines and policies for
appropriate methods. provisions. appropriate treatment. accounting operations as well as
• Performs month-end close activities • Overlooks the payables process and • Resolves exceptional situations in the formulates risk mitigation strategies for
and provides accurate and timely calculates the impact of creditors on receivables process, calculates complex bad debts.
financial submissions. financial ratios. provisions, and advises on debtor risk
• Provides advice on process
• Reconciles sub-ledgers to general • Oversees all month-end close processes mitigation methods.
improvement, governance, and
ledger and performs other related and activities. • Manages centralized, complex accounts
exceptional situations.
account reconciliations. • Reconciles complex accounts involving payable processes as well as alternative
• Understands the different components inconsistent data from non-integrated processes related to payables. • Strategically leads implementation of
and interdependencies of the systems. • Simplifies, improves, and harmonizes the design and function of the
organization’s chart of accounts. • Defines new general ledger accounts existing and complex processes and organization’s chart of accounts
and ensures proper maintenance of the systems for account reconciliations and according to best practices.
organization’s chart of accounts. month-end closing.
• Defines and designs effective charts of
accounts.
29
02. BUDGETS
The process of forecasting expenditure and preparing, monitoring, and managing budgets.

• Demonstrates theoretical knowledge of • Coordinates budget preparation, • Establishes and ensures effective and • Provides critical inputs into the business
budget preparation and cost monitoring challenging submissions and seeking consistent modelling, planning, and planning and expenditure forecasting
methods and techniques. synergies upon consolidation. forecasting processes across business processes.
• Contributes to budgeting and • Provides the business with relevant units, as well as identifies and • Innovates to enhance the business
expenditure forecasting processes. financial support to enable effective implements best practices in these impact of budgeting.
• Applies basic modelling, forecasting, planning while applying moderate processes. • Sets and defines the budgeting
and planning techniques. budgeting and forecasting techniques. • Demonstrates the ability to prepare framework and leads the budgeting
• Provide reasoned advice on modelling, long-term plans, budgets, and process.
planning, and forecasting with procedures to reduce costs in line with • Provides insight and strategic advice on
references to cost, time, and quality strategic objectives. trends, industry, market factors, and
which might include an understanding • Demonstrates the ability to develop other cost drivers that affect the
of some aspects of the organization’s tools that help in evaluating and organization’s budget.
strategic direction. monitoring future trends in
• Suggests corrective actions to ensure expenditure.
that the financial resources comply • Demonstrates the ability to set
with dedicated budgets. guidelines and measures related to
project budgets.
30
03. FINANCIAL ANALYSIS AND REPORTING
The process of analyzing financial data and creating internal and external financial reports using appropriate accounting and / or regulatory requirements.

• Uses financial analysis tools and • Applies common quantitative • Reviews outputs of financial and cash • Interprets and translates financial
methods to evaluate the organization's techniques to model the economic, flow analyses to develop views and statements to drive strategic and
performance, its financial state, the fiscal and accounting impact of typical guide management. successful business decisions.
effectiveness of its use of working commercial activities or standard • Resolves significant reporting variances • Provides guidance to the business using
capital and its creditworthiness. financial structures and instruments. and / or recommends corrective actions best practices in cash flow analysis.
• Applies quantitative techniques to • Provides analysis to support decision- where needed. • Sets standards for financial analysis to
evaluate commercial and financial making, including presenting economic • Approves and presents financial support strategic direction and
decisions; as well as determines and outcomes, identifying the key value statements and analysis to senior comparison.
challenges the assumptions that drive drivers, benefits, sensitivities and risks, management and provides • Advises on the ethical selection and
commercial decisions. accounting and fiscal implications. recommendations for improvements. adoption of relevant financial reporting
• Prepares profit and loss, economic • Prepares and analyses financial issues, • Designs reporting and monitoring processes.
value added and cash flow analysis to reviews variance analyses and account processes to track performance against • Develops and implements finance
enable decision-making. reconciliations, and identifies significant the organization’s objectives. solutions to complex and high value
• Evaluates changes in account balances items requiring the attention of higher- • Applies sophisticated quantitative commercial decisions including all
and identifies items requiring level management. analysis to identify the business, aspects of non-technical risk and
escalation. commercial and financial impact on the business delivery.
organization of different courses of
action; as well as advises on actions or
options to improve the modelled
outcome.
31
04. FINANCIAL INFORMATION MANAGEMENT SYSTEMS
The process of identifying and utilizing suitable financial information management systems.

• Demonstrates understanding of the • Develops and maintains computer • Demonstrates in-depth understanding • Ensures that financial information
financial information management literacy on applications critical to the of functionality (i.e. knows what the management systems employ most
systems and their functionality. effectiveness and efficiency of internal right answer is and how data should appropriate technology.
• Possesses working knowledge of the accounting processes and procedures. flow). • Develops and communicates strategic
financial information management • Monitors the applications and • Manages accounting software and vision regarding the financial
systems in place (MS Office, ORACLE, effectiveness of the financial ensures maintenance of accurate information management systems and
SAP, etc.). information management systems. records. supporting technology.
• Proactively shares knowledge across
the business to streamline systems.
32
05. FINANCIAL RESOURCES MANAGEMENT
The process of identifying, securing, distributing, and managing financial resources in an effective manner so that the organization’s strategic objectives are achieved.

• Possesses basic knowledge of financial • Takes responsibility for planning, • Prepares long-term financial • Sets the organization’s strategic
accounting, preparation of financial budgeting, financial report preparation, performance plans which are aligned direction related to financial resources.
reports, and gathering of accounts and important processes related to with the organization’s strategic • Oversees the preparation of long-term
payables and accounts receivables. financial management; as well as objectives. financial performance plans which are
• Demonstrates awareness of various responds to enquiries related to his / • Identifies and recommends planning aligned with the organization’s strategic
sources of financial data, report her area of expertise. and financial management tools which objectives.
preparation mechanisms, and financial • Implements concepts related to risk assist in evaluating and monitoring
systems and processes. mitigation in order to reduce losses. expenditure.
• Assists in the preparation of financial • Identifies and implements systems, • Demonstrates the ability to measure
risk analysis related to projects. procedures, and processes to improve the effectiveness of risk mitigation.
• Recognizes the importance of financial financial resources management. • Evaluates the financial implications of
issues. strategic decisions across the
organization.
33
06. FINANCIAL RISK MANAGEMENT
The process of identifying, assessing, mitigating, and managing financial risks that the organization might be exposed to in line with set policies and procedures.

• Possesses basic understanding of the • Participates in financial risk assessment • Develops innovative approaches to • Develops innovative and strategic
application of the financial risk and identification activities. managing significant financial risks approaches to managing significant
management policies. • Identifies and assesses the impact and effectively and efficiently. financial risks across the organization.
• Understands effective controls or likelihood of financial risks to achieving • Diagnoses significant, unusual and • Advises on the application of the
mitigation options to manage specific business objectives. emerging financial risks to which the financial risk management policies,
risks and refer to experts where • Monitors the effectiveness of actions organization is exposed. industry best practices, and the
appropriate. taken to manage identified financial • Develops and implements appropriate organization’s guidelines.
• Applies relevant financial risk risks and intervenes as appropriate. financial risk mitigation plans for • Advises on the applicable aspects of risk
regulations, policies and procedures to • Understands, develops and prepares significant and unusual risks to which identification and assessment.
non-complex issues. financial risk reports. the organization is exposed. • Analyzes trends in financial risk
• Provides advice on business continuity management and internal control,
mechanisms, defines appropriate evaluates implications, as well as defines
financial risk responses for reasonably and implements adequate responses.
foreseeable emergency scenarios and • Interprets risk reporting and makes
events. effective decisions based on high-level
• Designs and implements financial risk understanding and expertise.
reporting systems and communicates to
senior management risk processes and
results including recommendations for
improvement.
34
07. SUPPLY CHAIN MANAGEMENT
The process of identifying and fulfilling the business units’ procurement-related needs in a satisfactory and timely manner.

• Demonstrates basic understanding of • Plans, organizes, and executes the • Possesses in-depth knowledge of • Establishes, directs, and ensures the
supply chain management principles supply chain activities in line with supply chain management principles implementation of supply chain-related
and practices. business needs. and practices as well as contract strategies, policies, procedures, and
• Complies with procurement and supply • Prepares tender documents based on preparation and management. processes.
chain policies and procedures. the business units’ needs. • Supports business units in identifying • Directs the establishment of service level
• Supports the identification of the • Supports the technical and financial their needs of supplies and responds to agreements with the business units in
business units’ procurement needs. evaluation of submitted tenders in ad hoc supply requirements in an order to deliver satisfactory and timely
• Requests price quotations from response to issued requests for efficient and timely manner while procurement services to business units.
suppliers. proposals. ensuring smooth operations. • Ensures the appropriate selection of
• Works closely with the business units • Demonstrates adequate knowledge of • Monitors the process of preparing and suppliers to ensure quality deliverables
and suppliers. contract preparation in terms of issuing purchase orders / tenders and to the organization.
legislations, terms, and conditions. relevant contracts.
• Supports negotiations with suppliers in • Contributes to the technical and
order to ensure cost-effectiveness and financial evaluation of submitted
quality of deliverables. tenders in response to issued requests
• Reviews the suppliers’ performance for proposals.
against objectives, service level • Ensures that all suppliers’ deliverables
agreements, and benchmarks in order comply with the procurement policies,
to make relevant recommendations ethical standards, and any applicable
related to renewal or cancellation of legislative frameworks.
contractual agreements.
35
ORGANIZATIONAL DEVELOPMENT
36
01. BUSINESS PROCESS MANAGEMENT
The process of planning and monitoring structured activities or operations that generate specific service or product.

• Demonstrates awareness of key • Understands the elements that make • Sets up business processes to deliver • Benchmarks internal performance
business processes and key metrics up each key business process and the successful outcomes, assesses their against external indicators and applies
associated with each business unit. performance measures that can be effectiveness and reviews performance best practice to the business.
• Complies with relevant processes and applied to each. measures relating to each. • Defines and prioritizes process
operating procedures and draws • Proactively identifies process • Identifies opportunities for synergy and improvement and manages key business
attention to issues that get in the way improvement opportunities while integration of processes and influences processes from end-to-end to ensure
of process compliance. taking into consideration industry others to identify more efficient that they add value to the business.
• Contributes to and makes suggestions trends and best practices. sustainable processes. • Drives opportunities to integrate,
for process improvement activities. • Ensures standardization is applied to all • Sets demanding and realistic targets for standardize and simplify systems and
processes — creating, developing, process improvement and ensures processes.
improving and complying with the changes to existing processes are carried
standards. out in a systematic and logical way.
37
02. KNOWLEDGE MANAGEMENT
The process of capturing, developing, sharing, and effectively using organizational knowledge to achieve the organization’s objectives.

• Demonstrates awareness of the • Grows own knowledge through • Demonstrates adequate awareness of • Creates strategies to ensure the
knowledge and information relevant to networking and learning from others knowledge management practices. retention of organizational knowledge.
own role and the value that this brings within and outside the organization. • Identifies, develops and articulates • Ensures that knowledge management
to work. • Appreciates the value of sharing knowledge management strategies that strategies are embedded within the
• Understands the range of knowledge knowledge and information will add value to the organization. organization’s strategies and key
sources relevant to own work, and appropriately and participates in • Develops knowledge management business processes.
demonstrates the ability to find and activities that encourage and facilitate processes which can be embedded in • Engages with thought leaders within
select what is needed for a task using sharing. key business processes and ensures and outside the organization in order to
appropriate tools and techniques. • Researches methods and approaches that relevant activities are coordinated identify the value of knowledge and
• Uses the processes, standards and for delivering value through improved across the organization. information to the organization and
guidelines required to manage knowledge management approaches. • Identifies business opportunities to develop a knowledge-based vision.
knowledge and information at work. • Supports and facilitates the deliver value through improved • Fosters a knowledge and information
• Recognizes the risks resulting from development and implementation of knowledge management approaches rich culture and ensures that
using information inappropriately and knowledge management processes and processes. knowledge management competencies
demonstrates judgement in assessing across the organization. are recognized in order to develop
information and selecting the best individual and organizational
information to use. capabilities.
• Effectively uses standard retrieval and • Directs the development and adoption
dissemination tools, as well as complies of appropriate knowledge management
with knowledge and information processes, tools, and standards.
dissemination policies.
38
03. ORGANIZATIONAL PERFORMANCE
The process of measuring and monitoring performance to ensure organizational goals are met.

• Possesses the ability to enter data into • Creates proposals for new transactions • Selects and uses financial and non- • Develops and continuously improves
the relevant systems accurately and in a or ways of doing business based upon a financial key performance indicators to the performance management
timely manner. sound business understanding. assess performance. framework and assessment
• Interprets and provides basic analysis of • Sets-up, prepares and leads • Interprets trends from strategic and methodology.
management information and links it to assessments that enable effective operational reports, as well as identifies • Advises the business at executive level
business units’ strategies and monitoring as well as improvement of and evaluates risk in complex scenarios. on effective performance management.
operational performance. business performance. • Interprets and analyzes management • Advises on the optimal use of
• Analyses business results, identifies • Assists line management in preparing information, in the context of the organizational resources such as
learning points and helps to action plans for identified areas of external environment and business working capital, credit and risk
communicate them across the improvement. objectives, to advise decision-makers. management.
organization. • Monitors the organization’s • Identifies and manages non-technical • Advises business decision-makers in
• Distinguishes between internal and performance based on set key risk arising during the delivery of selecting appropriate strategic and
external factors that have an impact on performance indicators and reports any products and / or services in the pursuit operational indicators.
performance, as well as analyzes deviation or needs for amendments. of business opportunities.
market and best practices. • Evaluates the impact that key portfolio
decisions will have on costs and other
key performance indicators and
integrates impacts in on-going
performance management.
39
04. TOTAL QUALITY MANAGEMENT
The process of identifying and implementing total quality management programs across the organization using adequate tools and methodologies.

• Possesses basic knowledge of quality • Possesses adequate understanding of • Possesses in-depth knowledge of local • Sets and ensures the implementation of
management and organizational quality standards and the criteria of and international quality standards and quality standards and criteria along
excellence concepts and models. organizational excellence models. organizational excellence models. with assessment methodologies.
• Identifies, analyzes, and classifies • Plans and supports the implementation • Establishes suitable quality programs / • Creates an environment that supports
information related to quality programs of quality audits and assessments. schemes, in liaison with the concerned quality and organizational excellence-
adopted by the organization. • Identifies areas of strength and areas parties, and ensures commitment related initiatives across the
• Follows-up on action plans resulting for improvement based on quality across the organization. organization.
from quality audits and organizational audits and assessments using adequate • Oversees quality audits and • Directs benchmarking activities in order
excellence assessments. tools and methods. organizational excellence assessments to ensure learning from best practices
• Makes recommendations related to to ensure accuracy and objectivity. on local and international levels.
corrective / preventive actions to • Reviews the results of quality audits
ensure quality control and assurance. and assessments along with identified
• Communicates quality-related areas of strength and areas for
messages across the organization to improvement in order to make
ensure awareness of relevant programs adequate recommendations.
/ schemes.
40
GOVERNANCE AND AUDITING
41
01. COMPLIANCE
The process of examining, analyzing, and providing an independent and objective opinion on the effectiveness of the organization’s operations.

• Executes audits to provide independent • Prepares the audit program for each • Ensures proposed audit programs focus • Identifies and oversees best practices
and objective assurance, including audit as well as develops efficient and on the material risks for the area under and drives innovative and strategic
preparing audit draft reports and parts effective assurance activities. audit and is compliant with all relevant changes to audit practices.
of the audit program by applying the • Reviews assurance plans and audit internal and external standards • Directs the implementation of the audit
organization’s set internal audit programs to ensure appropriate • Addresses significant, complex and non- programs in a timely and accurate
methodology. coverage. routine issues with respect to the audit manner.
• Maintains manuals of authority for • Manages several audits simultaneously plan and advises others on how to • Develops and ensures the
specific areas. while ensuring the achievement of perform audit assessments. implementation of risk mitigation plans.
• Identifies required resources to audit objectives. • Establishes and maintains quality • Ensures the update of the risk register
complete an individual audit. • Manages all parts of the auditing control measures to ensure so it considers audit results (whether
process as well as the audit team performance of audits according to set from internal or external audits) and
members to ensure high quality criteria. taken measures.
outputs within an agreed timeframe. • Reviews audit reports to ensure linkage
• Compiles audit results and follows-up between results and recommendations
with concerned parties on corrective / related to risk, monitoring, and
preventive actions. governance.
• Ensures that audit results are based on
adequate evidence.
42
02. CORPORATE GOVERNANCE
The process of implementing a control framework to ensure the integrity of operations, financial, and accounting practices.

• Understands the internal control • Assists in the development and • Acts as a custodian and maintains the • Defines fit-for-purpose frameworks and
framework and the type of risks to implementation of governance integrity and consistency of business ensures implementation and full
mitigate. frameworks and fit-for-purpose financial governance and control frameworks. compliance of control policies across the
• Identifies, interprets, and applies control controls. • Monitors risk-based system of financial organization.
guidelines and requirements on specific • Establishes processes to monitor control; as well as develops solutions for • Evaluates the implications of changes in
governance issues. compliance and effectiveness of the effectiveness of existing controls to regulations and best practices related to
• Actively promotes the application of risk financial controls in line with the manage the business risks. governance and financial controls, as
management and risk-based approach to organization's methodology. • Manages, remediates and enforces well as drives implementation of
internal control. • Identifies, develops, and implements compliance procedures, as well as organization-wide responses.
process improvements where needed. defines and implements end-to-end user • Creates risk-based governance
• Implements financial controls, specific
access management processes and frameworks to handle complex and
user access, and / or data integrity • Implements data integrity and user
controls. access controls to mitigate risks standards (covering role design, access unusual business activities and issues.
provisioning, monitoring and • Leads benchmarking or process
• Performs regular reviews of segregation associated with specific processes.
remediation). improvement initiatives to improve
of duties conflicts. • Assesses potential impact of segregation
controls.
of duties conflicts; as well as identifies • Drives the standardization and
and implements remediation and / or integration of risk-based user access
compensating controls. management processes by making
optimal use of system controls and
available I.T. solutions.
• Investigates reported risks and ensures
that corrective actions are in place.
43
03. DATA GATHERING AND ANALYSIS
The process of utilizing adequate tools to gather and analyze data.

• Identifies sources of information • Gathers and interprets complex • Establishes adequate data gathering • Ensures the establishment of adequate
related to a specific topic which is of information through different means and analysis policies and procedures. data gathering and analysis policies and
interest to the organization. (e.g. surveys, interviews, focus groups, • Challenges assumptions and their procedures.
• Prepares reports which summarize and etc.) and ensures accuracy and underlying logic as well as seeks inputs • Advises on the ethical selection and
clarify the results of data gathering. timeliness. from multiple sources to gain a clear adaption of relevant data gathering and
• Analyzes basic information using • Identifies and validates the different and comprehensive understanding of analysis processes.
adequate analyses tools. sources of evidence, their link to the an issue. • Uses systems thinking to investigate the
• Applies quantitative techniques to subject, and their limitations. • Perceives relationships and patterns complex relationships between
evaluate decisions; as well as • Provides analysis to support decision- within information as well as between seemingly unrelated issues and
determines and challenges the making, including identifying the key causes and effects. considers the wider context in order to
assumptions that drive such decisions. value drivers, benefits, sensitivities, and • Analyzes and interprets data to reach make solid conclusions.
• Identifies relationships between events risks. conclusions and make • Interprets and analyzes data to drive
and information. recommendations related to changes or strategic and successful business
improvements. decisions.
• Provides guidance to the organization
using best practices in data gathering,
analysis, and interpretation.
44
04. RISK MANAGEMENT
The process of identifying, assessing, mitigating, and managing financial and non-financial risks that the organization might be exposed to in line with set policies and procedures.

• Possesses basic understanding of the • Applies relevant risk regulations, • Develops innovative approaches to • Develops innovative and strategic
application of the organization-wide policies and procedures to non- managing significant organization-wide approaches to managing significant
risk management policies. complex issues. risks effectively and efficiently. organization-wide risks.
• Understands effective controls or • Participates in organization-wide risk • Diagnoses significant, unusual and • Advises on the application of the risk
mitigation options to manage specific assessment and identification activities. emerging risks to which the management policies, industry best
risks and refer to experts where • Identifies and assesses the impact and organization is exposed. practices, and the organization’s
appropriate likelihood of organization’s risks to • Develops and implements appropriate guidelines.
achieving business objectives. risk mitigation for significant and • Advises on the applicable aspects of risk
• Monitors the effectiveness of actions unusual risks to which the organization identification and assessment.
taken to manage identified risks and is exposed. • Analyzes trends in risk management and
intervenes as appropriate. • Provides advice on business continuity internal control, evaluates implications,
• Understands, develops and prepares management mechanisms, defines as well as defines and implements
risk reports. appropriate risk responses for adequate responses.
reasonably foreseeable emergency • Interprets risk reporting and makes
scenarios and events. effective decisions based on high-level
• Designs and implements risk reporting understanding and expertise.
systems and communicates to senior
management risk processes and results
including recommendations for
improvement.
45
AUXILIARY SERVICES
46
AUXILIARY SERVICES
01. DOCUMENTATION AND ARCHIVING
The process of collecting, organizing, storing, disposing, and providing access to documentation / records in line with set policies and procedures.

• Captures and collects documentation • Ensures that documentation is • Assists in the development of • Develops and ensures the
from internal and external sources in collected, archived, and protected as documentation and archiving policies, implementation of documentation and
line with set policies and procedures. per set policies, procedures, and procedures, and processes (including archiving policies, procedures, and
• Stores, protects and preserves processes. retention and disposal) in line with legal processes.
documentation so that they are • Examines requests to access requirements and best practices. • Plans and designs document
available, understandable and useable documentation and makes • Compares alternative systems for management programs and services.
for those who require access to them. recommendations related access record maintenance, archiving, and • Designs and ensures the application of
• Adheres to security procedures when privileges. disposal as well as make adequate classification schemes that utilize
storing, transferring, or disposing • Conducts regular quality checks on the recommendations. consistent methods of organizing
confidential materials. archiving practice and makes • Provides orientation to users on how to documents and creating descriptive
recommendations concerning use the documentation and archiving records and metadata.
corrective / preventive actions. facilities and services. • Approves access requests related to
• Ensures adherence to security • Advises management on legal issues documentation / records (including
procedures when storing, transferring, such as access to information and retrieval, reference, etc.).
or disposing confidential materials. privacy, copyright and other • Recommends storage facilities and
information-related issues. solutions as well as security systems for
both physical storage facilities and
electronic records repositories.
47
AUXILIARY SERVICES
02. OFFICE MANAGEMENT
The process of providing quality office management support services in line with set policies and procedures.

• Demonstrates an awareness of • Demonstrates sound judgment and the • Leads and provides guidance to co- • Establishes administrative-related
fundamental business principles and an ability to make reasonable decisions in workers in the administrative field. policies, procedures, and processes.
understanding of the overall industry in the absence of direction. • Oversees long-term administrative • Recommends suitable office
which the organization operates. • Uses analytical skills and a broad projects to ensure completion despite administration-related software and
• Operates office equipment (e.g. understanding of the business to of contingencies. systems to be used across the
scanner, fax, etc.) efficiently and effectively interpret and anticipate • Uses automated office systems to organization.
ensures their maintenance. needs. create complex, non-routine • Sets quality criteria based on best
• Ensures availability of office supplies • Demonstrates advanced proficiency by presentations, documents, and reports. practices for administrative jobs.
and their replenishment on a timely quickly adapting to new technology and • Ensures the usage of the office filing • Motivates administrative employees to
basis. easily acquiring new technical skills and archiving system and the conduct work effectively; and acts as a
• Possesses basic knowledge of filing • Organizes, drafts, and prepares different adherence to document control policies role model for this category of
systems and correspondence-related types of documents and presentations. and procedures. employees.
procedures. • Ensures the provision of office support • Identifies opportunities for improving
• Possesses basic skills in using different resources in line with the organization’s administrative processes and makes
word processing software. requirements. recommendations accordingly.
• Follows set guidelines / procedures • Facilitates all printing services for
related to preparing administrative different documents and publications.
documents and templates • Establishes and updates filing and
• Follows-up on budgets, inventory / archiving systems in order to facilitate
supplies, projects, and others using adequate storage, retrieval, and disposal
relevant methods and databases. of documents.
48
AUXILIARY SERVICES
03. TRANSLATION
The process of translating documents as well as conducting simultaneous translation from one language to another accurately and in a timely manner.

• Possesses knowledge of targeted • Possesses adequate knowledge of • Possesses advanced knowledge of • Ensures that translation assignments
languages. translation theories and practices. writing and translation theories and are performed accurately and in a
• Performs simple translation • Performs complex translation practices. timely manner.
assignments. assignments in an accurate and timely • Performs non-routine specialized • Ensures the availability and usage of
• Understands grammatical, lexical and manner. translation assignments in an accurate suitable references such as dictionaries,
idiomatic structures as well as the • Proofreads, reviews the translation of and timely manner. encyclopedia, and others.
graphic and typographic conventions of technical terms to ensure accuracy and • Possesses knowledge of suitable • Proofreads and reviews the translation
targeted languages. consistency. terminology that serves the context, of complex technical terms to ensure
• Drafts, rephrases, restructures, • Extracts and summarizes the essential and uses relevant guidelines when accuracy and consistency.
condenses, and post-edits rapidly and information in a document. translating complicated terms. • Demonstrates advanced ability in
accurately. • Searches for appropriate information to • Proofreads and reviews the translation extracting and summarizing complex
• Uses references such as dictionaries, gain a better grasp of the thematic of complex technical terms to ensure technical information.
encyclopedias, and others as required to aspects of a translation assignment. accuracy and consistency. • Provides guidance and training to co-
ensure accuracy of translation. • Conducts researches to identify new • Possesses adequate ability to use workers on latest trends and
tools and techniques to improve simultaneous translation equipment developments in the translation field.
translation services. (e.g. headphone, translation sets, etc.).
49
AUXILIARY SERVICES
04. WAREHOUSE AND STORE MANAGEMENT
The process of effectively managing, organizing, and protecting warehouses and stores in order to ensure sufficient and accurate inventory levels.

• Conducts quality checks upon delivery • Implements the warehouse and store • Assists in the establishment of an • Establishes and ensures the
of requested materials by supplier and management policies and procedures. inventory management system. implementation of warehouse and
ensures compliance with the agreed • Configures warehouses to have formal • Applies trade-off analysis to balance store management policies,
business units’ specifications. storage locations that identify the row, requirements of demand to supply. procedures, and processes.
• Receives and stores materials safely and rack section, level, and shelf location • Supports the identification of suitable • Sets measures to protect warehouses
securely according to set standards. using a suitable coding system. inventory control measures and and stores from theft, floods,
implements them.
• Place high-turn materials close to • Implements the organization’s explosions, and other factors that
• Maintains high inventory accuracy endanger the stored materials.
packing and shipping areas in order to approved inventory control measures.
through various techniques including
reduce picking and transportation • Ensures the timely arrangement, inventory audits, annual physical • Determines inventory management
within the warehouse. delivery, and storage of required inventory, and cycle counting. strategies and objectives.
• Logs information related to receipt and materials. • Effectively manages surplus and • Sets-up effective inventory control
dispatch of materials; as well as obsolete inventories. measures.
provides information on available • Generates reports detailing inventory
stocks. financial statements, turnover ratios,
• Follows-up on availability of stocks and activity based cost (ABC) analysis, and
replenishes them as appropriate. inventory performance.
50
LEGAL / JUDICIAL
51
LEGAL / JUDICIAL
01. LEGAL PROCEEDINGS
The process of understanding the sequential progress of any lawsuit or judicial procedure from the beginning until a final verdict is issued.

• Possesses basic knowledge of the relevant • Possesses adequate knowledge of the • Possesses deep knowledge of the relevant • Develops and directs the implementation
local laws, rules, and regulations. relevant local laws, rules, and regulations. local laws, rules, and regulations. of strategies and tactics to be used in legal
• Recognizes circumstances that give rise to • Identifies the facts and evidence required • Explains to the organization the law case, negotiations.
ethical problems or conflicts in legal cases. to support the organization’s case. substantive law and procedural steps • Assesses the strengths and weaknesses of
• Identifies all the legal and factual elements • Documents the legal negotiation and any relevant to the matter. both the organization and opponent’s
of a claim or defense. resolution as required by law or good • Identifies any strategic or other need for cases, or the organization’s legal rights and
• Prepares simple legal documents (e.g. practice, and explains it to the organization interlocutory steps or default proceedings. the legal elements of the offence with
written memoranda of law, opinion letters, in a way that can be easily understood. • Minimizes any risk arising from missed which it is charged.
reporting letters, etc.) that address details • Identifies procedures for enforcing an deadlines, negligence or failure to comply • Advises the organization of relevant rights
of the transaction. order or settlement according to law and with the requirements of the law, a court and remedies in a way the organization can
• Documents any resolution as required by the court, and performs the enforcement or other body. easily understand.
law or good practice and explains it to the in a timely manner. • Carries out legal negotiations based on the • Evaluates the range of non-litigate
organization in a way that can be easily • Prepares complex legal documents (e.g. strategy and tactics adopted as well as the mechanisms for resolving disputes,
understood. written memoranda of law, opinion letters, circumstances of the case and good including arbitration, mediation and
• Understands and accurately explains legal reporting letters, etc.) that address details practice. conciliation.
documents drafted by others. of the transaction. • Develops a viable theory of the case and a • Considers the advantages and
• Implements a system for organizing, • Constructs alternative legal arguments with litigation strategy. disadvantages of available mediation
recording, storing, retrieving, and reference to the facts of the matter. • Represents the organization in the court in options and explains them to the
destroying all documents generated in the lawsuits of simple to moderate complexity. organization.
course of legal practice. • Represents the organization in the court in
complex non-routine lawsuits.
52
LEGAL / JUDICIAL
02. MANAGEMENT OF LEGAL AFFAIRS
The process of managing the organization’s legal affairs in an efficient and timely manner to ensure providing appropriate legal support.

• Demonstrates basic understanding of • Possesses adequate knowledge and • Possesses deep knowledge of the law • Plans and directs all aspects of the
legal principles and concepts. understanding of the law and the legal and the legal practices. organization's legal affairs and ensures
practices. maximum protection of its legal rights.
• Explains simple legal issues in a clear • Provides advice regarding complex,
manner to employees. • Explains the available legal options and non-routine legal issues. • Sets, updates and ensures the effective
implementation of the organization’s
• Participates in fulfilling legal support provides advice in an easy to • Analyzes legal issues and proposes legal strategies, frameworks, and
requests concerning simple policy- understand manner. several legal options to tackle them. approaches.
related issues. • Clarifies legally debatable clauses and • Informs the organization of any new • Provides expert and professional legal
points. developments that might affect the advice to the organization.
legal aspect of a previously offered
advice.
53
LEGAL / JUDICIAL
03. MANAGEMENT OF LEGAL LIBRARIES
The process of managing and maintaining legal libraries as well as ensuring the availability of new references and information sources in order to satisfy the needs of the users.

• Demonstrates basic knowledge of library • Demonstrates a deep understanding of • Demonstrates deep understanding of the • Monitors and evaluates trends,
and information science theory and the acquiring and managing a diverse principles of copyright, licensing, developments, new tools, and emerging
creation, organization, and delivery of collection of legal and non-legal purchasing; as well as establishes policies technologies in the publishing and
information within its technological resources. and procedures respecting these issues. information industry; and makes
context. • Evaluates the need for new and emerging
• Selects and implements an appropriate recommendations for purchase.
• Understands the practical application of technologies and makes adequate •
accessing and managing information level of descriptive cataloging, Directs the creation, development, and
recommendations.
including databases, integrated library classification, and subject analysis. •
maintenance of the library's online
Ensures the optimal arrangement of and
systems, hardware, software, web • Creates, selects, and manages catalog presence.
access to the library's resources to meet
applications, mobile applications, and records according to industry standards • Makes selection decisions in
the needs of users.
electronic information resources. and accepted practices. • consideration of all relevant factors,
Promotes and markets the library's services
• Provides skilled and customized reference • Applies appropriate preservation and collections in ways consistent with the including the library's collection
services, including specialized subject needs and mission of the organization. development policy, differences among
practices to the library's collection.
services on legal and non-legal topics. • Determines and articulates the applicable formats, costs of purchase, licensing,
• Creates research and bibliographic tools
• Recognizes and addresses the diverse criteria for delivery of library services, as and copyright.
nature of the library's users and on legal and related topics in a variety of
well as measures and evaluates the quality • Builds effective working relationships
community. media. of those services.
• with publishers and other information
• Assists and educates users and colleagues Evaluates information resources in all • Ensures the optimal use of library facilities
in the use of the library's information formats, integrates them to meet the providers.
to accommodate the evolving needs of
systems, both internal and external. needs of users, and discards or archives users and staff.
• Identifies and reports library hardware, them as appropriate.
software, local area network, website and
Internet connectivity problems.
54
LEGAL / JUDICIAL
04. LOCAL AND INTERNATIONAL RULES AND REGULATIONS

The knowledge and understanding of local and international rules and regulations relevant to the organization so that they are well-interpreted, implemented, and used to develop
policies.
LEVEL 01 LEVEL 02 LEVEL 03 LEVEL 04

• Demonstrates basic understanding of • Demonstrates adequate knowledge of • Demonstrates deep knowledge of the • Leads and directs the process of setting
the relevant local and international theories and methods related to setting local and international rules and policies in line with relevant local and
rules and regulations. policies. regulations. international rules and regulations.
• Possesses basic knowledge of setting • Analyzes and evaluates the legal • Drafts several options for policies and • Provides legal advisory services to the
organization on the usage and
and implementing new rules and implications of the local and laws; as well as determines their
implementation of local and
regulations. international rules and regulations on usefulness and their expected international rules and regulations.
• Identifies the internal and external rules the organization’s operations. outcomes.
• Ensures the proper implementation of
and regulations that affect the • Takes into consideration social, cultural, • Interprets relevant established rules relevant local and international rules and
organization. environmental factors as well as and regulations for implementation regulations in the organization.
relevant models and theories when purposes.
analyzing policies. • Identifies and follows-up on the
• Prepares, maintains, and updates necessary amendments concerning the
documentation related to the local and organization’s commitments towards
international rules and regulations. the local and international rules and
regulations in a timely manner.
55
LEGAL / JUDICIAL
05. LEGAL RESEARCH AND STUDIES
The process of preparing legal research and studies using relevant information and tools.
LEVEL 01 LEVEL 02 LEVEL 03 LEVEL 04

• Demonstrates basic understanding of • Demonstrates adequate understanding • Demonstrates understanding of the • Plans, sets, and ensures the effective
the social, political, economic, and of the social, political, economic, and regulatory and legal frameworks related implementation of legal research
technological context in which the legal technological context in which the legal to the planning, delivery and closure of strategies and plans; as well as modifies
system exists. system exists. research studies. them as necessary.
• Demonstrates basic understanding of • Demonstrates an adequate • Sets different research designs and • Develops relevant policies, procedures,
the legal system and the legal understanding of the legal system and methodologies and understands their and processes related to legal research
profession. the legal profession. relevance to / implications for members and studies; as well as ensures their
• Demonstrates an understanding of the • Demonstrates adequate knowledge of of the legal research team. implementation and update.
technical and ethical issues involved in available primary and secondary • Uses formal and informal methods to • Responds to highly complex
conducting research and studies. sources for legal research, including gather the widest range of information information with useful insights, in
• Identifies, evaluates, and uses legal traditional and electronic resources. possible. Where necessary, carries out familiar and also extremely unusual
reference sources and other • Frames the issues and facts in a manner sustained, in-depth investigations, settings that are outside previous
appropriate legal information sources. appropriate to the search resources obtaining information that is difficult to experience.
• Uses information resources in a variety selected. get hold of. • Examines and evaluates legal research
of formats best suited to the research • Recognizes and makes appropriate use • Conducts complex legal research and and studies; their hypothesis, design,
and studies needs. of library services in the legal research studies using the appropriate tools. analysis, and results.
• Completes accurate documentation process. • Provides expert advice and guidance for
associated with the legal research • Conducts legal research and studies of researchers and employees in relation
studies. simple to moderate complexity. to legal research and studies.
56
POLITICAL / DIPLOMATIC
57
01. POLITICAL ANALYSIS
The process of analyzing political issues and circumstances through gathering, organizing, and using available information and resources.

• Understands the fundamentals of the • Demonstrates adequate understanding • Demonstrates deep understanding of • Anticipates political conditions and
domestic and global politics. of positive and adverse effects of issues underlying theories behind political provides strategic insight on how to
• Possesses knowledge of basic political involved in both the domestic and science. mitigate impact on the organization as
issues and a general understanding of global politics. • Evaluates and properly interprets the a whole.
their effects. • Analyzes various political indicators and influence of the external political • Identifies key political drivers and
• Gathers, organizes, and uses available their impact on the organization’s goals, environment on the organization. understands their impact upon business
information and resources. strategies, products and services. • Conducts political analysis of complex strategies and decisions.
• Conducts basic analysis of political • Conducts political analysis of moderate nature. • Establishes, updates, and ensures
issues. complexity. implementation of appropriate political
analysis models and frameworks.
58
02. PROTOCOL AND ETIQUETTE

The process of ensuring that official and unofficial occasions (e.g. visits, meetings and functions) are planned and conducted in accordance with a set of rules that are formally, socially
and culturally accepted and expected by the parties involved.

• Demonstrates basic understanding of • Demonstrates adequate understanding • Demonstrates deep understanding of • Develops, updates, and ensures the
the universal principles of protocol, of the universal principles of protocol, the universal principles of protocol, implementation of policies, procedures,
etiquette, courtesy and manners. etiquette, courtesy and manners. etiquette, courtesy and manners. and plans related to protocol and
• Interacts respectfully with people from • Prepares logistical aspects for VIP visits • Plans for and ensures the execution of etiquette.
different cultures, nations and regions. and formal occasions. formal occasions in line with the • Establishes risk management and
• Displays appropriate international • Demonstrates ability to handle conflict highest protocol and etiquette levels. contingency plans for cases of
business etiquette in several work situations or put forward one’s point of • Examines the team’s social behavior breaching protocol and etiquette
contexts. view without causing offence. and expected behavior patterns; as well standards.
• Makes a good impression and avoids as conducts rectifying measures. • Conducts negotiations and resolves
causing offence or embarrassment in • Implements mitigation measures in issues through peaceful means
high profile situations. cases of breaching protocol and between representatives of groups.
etiquette. • Ensures high consideration of protocol
and etiquette during VIP visits and
formal occasions.
59
03. PARTNERSHIPS AND ALLIANCES
The process of developing and leveraging partnerships / alliances to achieve results that serve mutual interests.

• Makes and sustains informal contacts • Demonstrates understanding of the • Identifies key stakeholder contacts in • Identifies, develops and maintains
with potential and existing partners / significance of building partnerships / the organization with whom a strategic partnerships and alliances
alliances in the course of work. alliances. partnership / alliance must be based on deep knowledge and
• Demonstrates awareness of and • Analyzes partners and alliances’ needs established. understanding of mutual interests.
support to existing partnerships / and makes adequate • Identifies and articulates the mutual • Clarifies expectations, objectives and
alliances. recommendations. interests in a potential or existing working arrangements of partnerships.
• Assists in the analysis of partners / • Identifies opportunities where partnership. • Influences and understands the roles of
alliances’ needs. partnerships and alliances would be • Develops and maintains effective national and regional partners.
valuable. working relationships with partners / • Engages partners / alliances in the
alliances even when no specific process of identifying and working on
initiative / project is underway. mutual initiatives and projects.
60
04. RESPONSE TO EMERGENCIES, CRISES, AND DISASTERS

The process of identifying, assessing, mitigating, and managing emergencies, crises, and disasters that the organization might be exposed to so that business continuity is ensured at all
times.

• Possesses basic understanding of the • Participates in organization-wide • Develops innovative approaches to • Develops innovative and strategic
application of the organization-wide activities related to assessment and managing significant organization-wide approaches to managing significant
policies and procedures related to identification of potential emergencies, emergencies, crises, and disasters organization-wide emergencies, crises,
responding to emergencies, crises, and crises, and disasters. effectively and efficiently. and disasters .
disasters. • Diagnoses significant, unusual and
• Identifies and assesses the impact and • Advises on the application of the
emerging emergencies, crises, and
• Understands effective controls or likelihood of organization’s risks to emergencies, crises, and disasters
disasters to which the organization is /
mitigation options to manage specific achieving business objectives. might be exposed. management policies, industry best
emergencies, crises, and disasters; as • Monitors the effectiveness of actions • Develops and implements appropriate
practices, and the organization’s
well as refers them to experts where taken to manage identified potential mitigation measures for significant and guidelines.
appropriate. emergencies, crises, and disasters; as unusual emergencies, crises, and disasters • Advises on the applicable approaches
• Applies regulations, policies and well as intervenes as appropriate. to which the organization is / might be related to identification and assessment
procedures related to responding to • Understands, develops and prepares exposed. of emergencies, crises, and disasters.
non-complex emergencies, crises, and relevant reports. • Provides advice on business continuity • Analyzes trends in risk management and
disasters. management mechanisms, defines internal control, evaluates implications,
appropriate responses for reasonably as well as defines and implements
foreseeable emergency scenarios and
adequate responses.
events.
• Interprets risk reports and makes
• Designs and implements relevant reporting
systems and communicates to senior effective decisions based on high-level
management results including understanding and expertise.
recommendations for improvement.
61
05. LOCAL AND INTERNATIONAL RULES AND REGULATIONS

The knowledge and understanding of local and international rules and regulations relevant to the organization so that they are well-interpreted, implemented, and used to develop
policies.

the relevant local and international theories and methods related to setting local and international rules and policies in line with relevant local and
rules and regulations. policies. regulations. international rules and regulations.
• Possesses basic knowledge of setting • Analyzes and evaluates the political and • Drafts several options for policies; as • Provides advisory services to the
and implementing new rules and diplomatic implications of the local and well as determines their usefulness and
implementation of local and
regulations. international rules and regulations on their expected outcomes. international rules and regulations.
• Identifies the internal and external rules the organization’s operations. • Interprets relevant established rules • Ensures the proper implementation of
and regulations that affect the • Takes into consideration political, social, and regulations to facilitate their relevant local and international rules and
organization. cultural, environmental factors as well implementation in the organization. regulations in the organization.
as relevant models and theories when • Identifies and follows-up on the
analyzing policies. necessary amendments concerning the
• Prepares, maintains, and updates organization’s commitments towards
documentation related to the local and the local and international rules and
international rules and regulations. regulations in a timely manner.
62
RELIGIOUS
63
RELIGIOUS
01. FATWA
The process of making clear and accurate fatwas in line with religious jurisprudence.

• Demonstrates basic knowledge of • Demonstrates adequate knowledge of • Demonstrates advanced knowledge of • Establishes and ensures the
religious jurisprudence. religious jurisprudence. religious jurisprudence. implementation of fatwa-making
• Responds to basic, routine fatwa- • Researches and uses data from a range • Analyzes the impact of past fatwas frameworks, guidelines, and processes.
related enquiries. of reliable sources for fatwa-making made and incorporates lessons learnt in • Shares strategic insights and knowledge
• Explains (verbally and in writing) the purposes. future fatwa-making processes. to help others make sound fatwas.
rationale behind a fatwa in a clear • Identifies the cause-and-effect • Identifies interdependencies between • Analyzes complex and ambiguous cases
manner. relationship between two or more various components of a situation. to provide clarity of thinking and
aspects of a situation. • Makes fatwas of complex nature (i.e. direction to the fatwa-making process.
• Evaluates the immediate results, broad even when dealing with uncertainty and • Makes complex or sensitive fatwas and
implications and unintended limited information). defends them at the highest level when
consequences of a fatwa. required.
• Makes fatwas of moderate complexity. • Foresees the unintended impact(s) of
fatwas and takes actions to overcome
them.
64
RELIGIOUS
02. MANAGEMENT AND INVESTMENT OF ENDOWMENT (WAQF)-RELATED FUNDS
The process of investing and managing endowment (waqf)-related funds while ensuring minimal risks and compliance with shariah laws.

• Demonstrates basic understanding of • Demonstrates adequate understanding • Demonstrates advanced understanding • Establishes, maintains, and ensures the
endowment-related investment of techniques used to analyze and of techniques used to analyze and implementation strategies and plans
arrangements. manage endowment-related funds. manage endowment-related funds. related to management and investment
• Demonstrates basic understanding of • Monitors the endowment-related • Recommends endowment-related of endowment funds.
techniques used to analyze and manage fund’s compliance with shariah investment decision-making criteria. • Sets endowment-related investment
endowment-related funds. restrictions and laws. • Selects and recommends appropriate and management criteria.
• Applies investment appraisal • Conducts investment appraisals of investment appraisal techniques. • Establishes optimal investment
techniques to investment appraisals. moderate complexity. • Negotiates endowment-related structure; develops and challenges
• Performs post-investment reviews. • Prepares analysis and reports that investment arrangements and shareholders’ models and links to
inform the organization’s management minimizes risks. economic models.
decision-making process. • Evaluates and appraises large and • Oversees investment relationships and
complex investments. maintains external communication with
• Reviews investment appraisals as well rating agencies and investment banks /
as provides guidance and entities.
recommendations.
65
RELIGIOUS
03. LICENCES AND WORK PERMITS

The process of identifying, setting, and implementing suitable criteria and requirements to grant licenses and work permits related to religious centers, Hajj and Umrah companies,
imams, and preachers.

• Demonstrates basic knowledge of • Demonstrates adequate knowledge of • Demonstrates advanced knowledge of • Establishes, updates, and ensures the
religious centers’ establishment / re- religious centers’ establishment / re- religious centers’ establishment / re- implementation of policies, procedures,
opening criteria and requirements. opening criteria and requirements. opening criteria and requirements. and processes related to issuing
• Responds to basic enquiries related to • Responds to complex enquiries related • Resolves complex issues related to relevant licenses and work permits.
licensing and work permits (i.e. for to licensing and work permits (i.e. for granting a license / work permit. • Sets and ensures the implementation of
religious centers, Hajj and Umrah religious centers, Hajj and Umrah • Identifies and recommends criteria and religious centers’ establishment / re-
companies, imams, and preachers). companies, imams, and preachers). requirements related to granting opening criteria and requirements.
• Checks licensing and / or work permit- • Analyzes relevant processes and makes relevant licenses and work permits. • Sets and updates standards for
related applications for completeness recommendations for improvement. • Analyzes statistical reports and makes selecting imams and preachers.
and accuracy. • Studies received complaints / adequate recommendations.
• Generates licenses and / or work suggestions and makes
permits. recommendations.
• Prepares relevant statistical reports.
66
RELIGIOUS
04. RELIGIOUS RESEARCH AND STUDIES
The process of preparing religious research and studies using relevant information and tools.

• Demonstrates basic understanding of • Demonstrates adequate understanding • Demonstrates understanding of the • Plans, sets, and ensures the effective
the social, political, economic, and of the social, political, economic, and regulatory and frameworks related to implementation of religious research
technological context in which the technological context in which the the planning, delivery and closure of strategies and plans; as well as modifies
religious system exists. religious system exists. research studies. them as necessary.
• Demonstrates basic understanding of • Demonstrates adequate understanding • Sets different research designs and • Develops relevant policies, procedures,
the religious system and the religious of the religious system and the religious methodologies and their relevance to / and processes related to religious
jurisprudence. jurisprudence. implications for members of the research and studies; as well as ensures
• Demonstrates an understanding of the • Demonstrates adequate knowledge of religious research team. their implementation and update.
technical and ethical issues involved in available primary and secondary • Uses formal and informal methods to • Responds to highly complex
conducting research and studies. sources for religious research, including gather the widest range of information information with useful insights, in
• Identifies, evaluates, and uses religious traditional and electronic resources. possible. Where necessary, carries out familiar and also extremely unusual
reference sources and other • Frames the issues and facts in a manner sustained, in-depth investigations, settings that are outside previous
appropriate religious information appropriate to the search resources obtaining information that is difficult to experience.
sources. selected. get hold of. • Examines and evaluates religious
• Uses information resources in a variety • Recognizes and makes appropriate use • Conducts complex religious research research and studies; their hypothesis,
of formats best suited to the research of library services in the religious and studies using the appropriate tools. ,design, analysis, and results.
and studies needs. research process. • Provides expert advice and guidance for
• Completes accurate documentation • Conducts religious research and studies researchers and employees in relation
associated with the religious research of simple to moderate complexity. to religious research and studies.
studies.
67
COMMUNITY DEVELOPMENT
68
01. FAMILY COUNSELING AND GUIDANCE
The process of identifying family-related problems, designing effective interventions, and managing cases effectively.

• Possesses basic counseling knowledge / • Possesses adequate counseling • Possesses deep counseling knowledge / • Develops, updates, and ensures the
intervention techniques pertaining to knowledge / intervention techniques intervention techniques pertaining to implementation of family counselling
family (e.g. Marital and family guidance, pertaining to family (e.g. Marital and family (e.g. Marital and family guidance, frameworks and models.
children development, dealing with the family guidance, children development, children development, dealing with the • Serves as a resource person for family
handicapped, etc.). dealing with the handicapped, etc.). handicapped, etc.). issues in national setting and policy
• Identifies family interaction problems • Conducts house visits in mandatory • Conducts family counseling for complex making.
and assists accordingly. cases. cases. • Ensures high level coordination with
• Conducts family counseling for simple • Conducts assessments and deliver • Conducts short talks / workshops on relevant government entities (e.g.
cases. developmentally appropriate services family counselling and guidance. judicial court, police, etc.).
• Recognizes issues that might suggest to clients (e.g. children, adolescents, • Manages risks, crises, and emergencies • Ensures the team’s compliance with the
referral for specialized evaluation, elders, and handicapped people). related to family cases. highest level of ethical standards related
assessment, or care. • Conducts family counseling for cases of • Works with relevant government to the practice and to relevant rules and
• Conducts studies on families and medium complexity. entities which refer the case (e.g. regulations.
analyzes societal trends. • Formulates effective intervention plans judicial court and police) .
for families who need support. • Refers cases (e.g. abuse / violence
• Provides counseling support for other cases) to relevant government entities.
family members during the course of • Develops and conducts awareness
intervention. sessions for volunteers; monitors their
progress; and provides support as
necessary.
69
02. SOCIAL WELFARE AND PROTECTION
The process of providing social services that create social welfare and take care of UAE Nationals who are not able to provide for a decent life.

• Demonstrates basic knowledge of social • Demonstrates adequate knowledge of • Promotes the concept of social welfare • Establishes, updates, and ensures the
welfare and protection policies and social welfare and protection policies and protection in society. implementation of strategies,
procedures. and procedures. • Proposes programs and initiatives programs, and initiatives related to
• Responds to basic enquiries related to • Implements programs and initiatives which support social welfare (i.e. social welfare and protection (e.g.
social welfare and protection. which support social welfare (i.e. related to juveniles, orphans, homeless juveniles, orphans, homeless children,
• Updates databases related to related to juveniles, orphans, homeless children, prisoners, etc.). prisoners, etc.).
individuals / families obtaining social children, prisoners, etc.). • Conducts psychological tests for • Prepares and recommends resolutions
welfare services. • Conducts field visits to relevant selected beneficiaries (such as related to social welfare and protection.
institutions which provide services juveniles, etc.) and makes adequate • Ensures high level coordination with
• Prepares relevant statistical reports.
related to social welfare and protection. recommendations. relevant government entities (e.g.
police, providers of sheltering services,
• Studies cases, determines eligibility for • Monitors the performance of relevant
etc.).
social welfare and protection, and institutions which provide services
makes adequate recommendations. related to social welfare and protection
(e.g. the orphans’ educational entities,
etc.)
70
03. SOCIAL RESEARCH AND STUDIES
The process of preparing social research and studies using relevant information and tools.

• Demonstrates basic understanding of • Demonstrates adequate understanding • Demonstrates an understanding of the • Plans, sets, and ensures the effective
the social, political, economic, and of the political, economic, religious, and regulatory and frameworks related to implementation of social research
technological context in which the technological context in which the the planning, delivery and closure of strategies and plans; as well as modifies
social system exists. social system exists. research studies. them as necessary.
• Demonstrates basic understanding of • Demonstrates adequate understanding • Sets different research designs and • Develops relevant policies, procedures,
the social system. of the social system. methodologies and their relevance to / and processes related to social research
• Demonstrates an understanding of the • Demonstrates adequate knowledge of implications for members of the social and studies; as well as ensures their
technical and ethical issues involved in available primary and secondary research team. implementation and update.
conducting research and studies. sources for social research, including • Uses formal and informal methods to • Responds to highly complex
• Identifies, evaluates, and uses social traditional and electronic resources. gather the widest range of information information with useful insights, in
reference sources and other • Frames the issues and facts in a manner possible. Where necessary, carries out familiar and also extremely unusual
appropriate social information sources. appropriate to the search resources sustained, in-depth investigations, settings that are outside previous
• Uses information resources in a variety selected. obtaining information that is difficult to experience.
of formats best suited to the research • Recognizes and makes appropriate use get hold of. • Examines and evaluates social research
and studies needs. of library services in the social research • Conducts complex social research and and studies; their hypothesis, ,design,
• Completes accurate documentation process. studies using the appropriate tools. analysis, and results.
associated with the social research • Conducts social research and studies of • Provides expert advice and guidance for
studies. simple to moderate complexity. researchers and employees in relation
to social research and studies.
71
04. POLICIES AND STANDARDS OF SOCIAL BENEFITS AND SECURITY
The knowledge and understanding of social benefits and security-related policies and standards in order to grant social and financial aids to eligible beneficiaries.

• Demonstrates basic knowledge of the • Demonstrates adequate knowledge of • Demonstrates deep knowledge of the • Establishes, updates, and ensures the
social benefits and security policies and the social benefits and security policies social benefits and security policies and implementation of policies, procedures,
standards. and standards. standards. and processes related social benefits an
• Responds to basic enquiries related to • Responds to complex enquiries related • Resolves complex issues related to security.
social benefits and security. to social benefits and security. social benefits and security. • Prepares and recommends resolutions
• Analyzes requests for social / financial • Analyzes relevant processes and makes • Identifies and recommends criteria and related to social benefits and security.
aid and determines eligibility. recommendations for improvement. requirements related to granting social • Ensures high level coordination with
• Prepares relevant statistical reports. • Studies received complaints / and financial aids. relevant authorities.
suggestions and makes • Coordinates with relevant authorities
recommendations. (such as providers for training and
employment services to UAE Nationals,
etc.).
• Analyzes statistical reports and makes
72
05. LAWS AND STANDARDS RELATED TO LICENSING CHILDREN’S CENTERS AND NURSERIES
The process of granting licenses for children centers and nurseries in line with set laws and standards.

• Demonstrates basic knowledge of • Demonstrates adequate knowledge of • Demonstrates deep knowledge of • Establishes, updates, and ensures the
children centers and nurseries’ children centers and nurseries’ children centers and nurseries’ implementation of policies, procedures,
establishment / license renewal laws establishment / license renewal laws establishment / license renewal laws and processes related to issuing
and standards. and standards. and standards. relevant licenses.
• Responds to basic enquiries related to • Responds to complex enquiries related • Resolves complex issues related to • Recommends laws related to licensing
licensing. to licensing of children centers and granting a license for a children center of children centers and nurseries.
• Checks licensing-related applications for nurseries. and a nursery. • Sets and ensures the implementation of
completeness and accuracy. • Analyzes relevant processes and makes • Identifies and recommends criteria and children centers and nurseries’
• Generates accurate licenses. recommendations for improvement. requirements related to granting establishment / license renewal criteria
• Prepares relevant statistical reports. • Studies received complaints / relevant licenses. and standards.
suggestions and makes • Analyzes statistical reports and makes
recommendations. adequate recommendations.
73
CULTURE, ARTS, AND LITERATURE
74
01. MANAGEMENT OF LIBRARIES
The process of managing and maintaining libraries as well as ensuring the availability of new references and information sources in order to satisfy the needs of the users.

• Demonstrates basic knowledge of library • Demonstrates a deep understanding of • Demonstrates deep understanding of the • Monitors and evaluates trends,
and information science theory and the acquiring and managing a diverse principles of copyright, licensing, developments, new tools, and emerging
creation, organization, and delivery of collection of resources. purchasing; as well as establishes policies technologies in the publishing and
information within its technological • and procedures respecting these issues. information industry; and makes
context.
Selects and implements an appropriate • Evaluates the need for new and emerging recommendations for purchase.
level of descriptive cataloging,
• Understands the practical application of technologies and makes adequate •
accessing and managing information classification, and subject analysis. Directs the creation, development, and
recommendations.
including databases, integrated library • Creates, selects, and manages catalog •
maintenance of the library's online
Ensures the optimal arrangement of and
systems, hardware, software, web records according to industry standards presence.
access to the library's resources to meet
applications, mobile applications, and and accepted practices. • Makes selection decisions in
the needs of users.
electronic information resources. • Applies appropriate preservation • consideration of all relevant factors,
Promotes and markets the library's services
• Provides skilled and customized reference practices to the library's collection. and collections in ways consistent with the including the library's collection
services, including specialized subject • needs and mission of the organization. development policy, differences among
services on different topics. Creates research and bibliographic tools
• Determines and articulates the applicable formats, costs of purchase, licensing,
• Recognizes and addresses the diverse in a variety of media.
criteria for delivery of library services, as and copyright.
• Evaluates information resources in all
nature of the library's users and well as measures and evaluates the quality •
community. formats, integrates them to meet the Builds effective working relationships
of those services.
with publishers and other information
• Assists and educates users and colleagues needs of users, and discards or archives • Ensures the optimal use of library facilities
in the use of the library's information them as appropriate. providers.
to accommodate the evolving needs of
systems, both internal and external. users and staff.
• Identifies and reports library hardware,
software, local area network, website and
Internet connectivity problems.
75
02. MANAGEMENT OF THEATERS
The process of managing theaters and ensuring the optimized utilization of the facilities.

• Possesses basic knowledge of theater • Demonstrates adequate knowledge of • Demonstrates deep knowledge of • Develops, updates, and ensures the
design and technology (i.e. technical audiences and different types of audiences and different types of implementation of theater
direction, scenic carpentry, sound productions. productions. management-related policies,
technology, properties, scenic art • Provides constant attention to all safety • Searches for new works offered by procedures, and processes.
[painting], or lighting technology). issues, ensuring theatre emergency reputable production companies and • Leads and guides the planning and
• Responds to basic enquiries related to systems are operational through regular makes recommendations regarding the implementation of theater-related
theater rental. inspections and review of vendor selection of appropriate ones. activities.
• Checks theater rental applications for maintenance contracts. • Plans forthcoming events and oversees • Sets the pricing policies and theatre
completeness and accuracy. • Prepares events calendars. the preparation of the event calendar. rental rates; as well as review them
• Reports theater maintenance-related • Performs opening and closing • Liaises and negotiates with production from time to time.
problems. operational duties. companies to plan the program of • Develops, updates, and ensures the
• Prepares relevant statistical reports. • Develops routine systems that work. implementation of business
guarantee constant monitoring of • Ensures that proper investigations take development / marketing strategies for
critical areas in the theatre. place if theater is damaged by renters. theatrical performances.
• Investigates any damages that take • Supports the implementation of • Promotes arts participation in the
place by renters and makes adequate business development / marketing community (i.e. visits schools, colleges,
recommendations. activities and initiatives. and youth clubs) and encourages the
• Ensures that fire, security, health, safety public to engage in professionally-led
and emergency policies and procedures artistic activities.
are complied with.
76
03. MANAGEMENT OF MUSEUMS AND MONUMENTS
The process of managing museums to preserve collections and enhance an appreciation of culture and learning.

• Possesses basic knowledge of history • Possesses adequate knowledge of • Possesses deep knowledge of history • Leads the development and
and philosophy of museums; as well as history and philosophy of museums; as and philosophy of museums; as well as implementation of a comprehensive,
of museum management systems. well as of museum management of museum management systems. systematic collections management
systems. program.
• Identifies cultural and natural resource • Possesses deep knowledge of the
• Establishes, updates, and ensures the
collections. • Possesses adequate knowledge of full physical and chemical properties of
implementation of conservation
• Conducts and coordinates simple range of museum documentation materials, including effects of treatments and preservation strategies
research into the history and practices and procedures (including environmental factors and causes of to museum objects and / or specimens
provenance of collections. registration, cataloging, loans, inventory damage and deterioration. (including environmental monitoring,
• Prepares reports on various aspects of control, etc.). • Oversees the incoming and outgoing pest management, collections storage,
the museum collections. • Supports the acquisition, loans of collections to other units or and preservation requirements for
documentation, preservation, and use external entities. exhibition and shipping).
• Prepares accurate and professional
of all museum collections. • Plans exhibitions, educational, and • Establishes, updates, and ensures the
documentation of conservation work
implementation of museum-related
including condition of museum objects, • Determines the adequacy of community programs that aim at
policies, procedures, and processes (e.g.
recommendations for treatment, and environmental conditions and detects enhancing the appreciation of culture photography and filming policy, etc.)
treatment reports. signs of deterioration and wear. and learning.
• Negotiates access to and exchange of
• Makes recommendations regarding the • Plans and supervises routine collections with external entities.
management of archival and preservation maintenance of objects, as • Directs community awareness programs.
manuscript collections including audio- well as recognizes conditions that
visual, electronic, and textual records. require more extensive conservation
treatment.
77
04. MANAGEMENT OF CULTURAL HERITAGE
The process of planning, implementing, and managing UAE cultural heritage-related activities.

• Possesses basic knowledge of the UAE • Possesses adequate knowledge of the • Possesses deep knowledge of the UAE • Sets and ensures the implementation of
cultural heritage and folklore. UAE cultural heritage and folklore. cultural heritage and folklore. strategies related to handover of cultural
heritage and national identity to future
• Identifies and maintains a database of • Evaluates the success of cultural • Identifies opportunities to showcase
generations; as well as to creating
folklore artists and theatrical groups. heritage-related activities (e.g. cultural heritage-related activities. awareness about it on an international
• Conducts research related to the UAE exhibitions inside and outside the UAE, • Oversees the organization of heritage- level.
cultural heritage and its preservation. etc.); as well as makes adequate related exhibitions inside and outside • Establishes, updates, and ensures the
• Prepares documents and reports on recommendations in this regard. the UAE. implementation of policies, procedures,
various aspects of the UAE cultural • Documents and preserves historic • Examines folk arts and theatrical and processes that encourage
heritage. buildings as per set standards. groups’ requests for financial support individuals and entities to showcase the
• Collects, documents, and studies the and makes adequate UAE folklore and cultural heritage.
intangible culture heritage and the recommendations. • Leads the process of planning and
history of the UAE citizens. implementing cultural heritage-related
• Ensures the maintenance of historic
initiatives and activities.
buildings as well as manages and
• Establishes, updates, and ensures the
develops culturally significant zones
implementation of financial support
(including oases and archaeological guidelines addressed to folk arts and
sites). theatrical groups.
78
05. GRAPHIC DESIGN

The process of designing layouts for a wide range of media (including, but not limited to, scheduled promotion publications, advertising layouts, circulars, exhibition visuals, and
collaterals) .

• Possesses basic knowledge of layout • Possesses adequate knowledge of • Possesses deep knowledge of layout • Possesses knowledge of using graphic
principles and esthetic design concepts. layout principles and esthetic design principles and esthetic design concepts. design programs and software; as well
• Demonstrates adequate ability to use concepts. • Possesses knowledge of using graphic as makes decisions regarding the
graphic design programs and software. • Demonstrates advanced ability to use design programs and software; as well purchase of appropriate ones.
• Demonstrates basic knowledge of graphic design programs and software. as makes recommendations regarding • Develops short- and long-range design
computer commands / menus / palette. • Creates designs, concepts, and sample suitable ones. strategies intended to reach a wide
• Discusses and determines layout design layouts. • Ensures that all produced graphic audience.
with the client and / or based on a job • Assesses clients’ needs and determines design work does not breach any • Serves as a key resource to others on a
card. appropriate tools and software. intellectual property laws. wide variety of design and visual art
• Develops graphics and layouts as well • Determines size and arrangement of • Assesses clients’ needs and determines elements.
as draws and prints different artworks. illustrative material and selects style. appropriate outlet, method, audience, • Establishes standards for visual arts and
• Marks up, pastes, and assembles final • Prepares illustrations or rough sketches and scope. develops non-routine methods to
layouts for printing. of material; as well as discusses them • Provides knowledgeable guidance in accomplish objectives.
with clients and / or supervisors and combining budgetary parameters with • Advises, collaborates and consults with
makes necessary changes. design requirements. clients in planning, developing, and
• Reviews final layouts and suggests • Interprets and communicates creative designing a variety of non-standardized
improvements as needed. expectations and standards to the and complex graphic / media arts.
team.
79
06. LITERARY WORK AND CRITICISM
The process of evaluating and criticizing a literary work in order to give permission for its broadcasting, printing, or publication.

• Possesses basic knowledge of literary • Demonstrates adequate knowledge of • Participates in the establishment of • Establishes, updates, and ensures the
criticism methods and techniques. grammatical, lexical and idiomatic criteria for literary work criticism. implementation of literary work
• Possesses basic understanding of the structures. • Interprets the literary work; as well as criticism frameworks and methods.
UAE broadcasting, print, and publishing • Analyzes the different aspects of a clarifies the author’s values, stance, • Serves as a resource person for literary
laws and regulations. literary work (including, but not limited opinions, and direction from different work criticism.
• Evaluates simple literary work against to, imagery, meanings, etc.). perspectives (e.g. political, social, etc.). • Provides guidance and training to
set criteria. • Searches for appropriate information to • Reviews and assesses complex literary colleagues on criticism of literary work.
• Extracts and summarizes the essential gain a better grasp of the thematic work for suitability and compliance with
information in a literary work. aspects of a literary work. set criteria.
• Evaluates literary work of moderate • Writes a detailed critique of a literary
complexity and ensures compliance to work.
set criteria. • Provides permissions for broadcasting,
• Proofreads and reviews literary work as printing, or publishing the literary work.
well as ensures accuracy and
consistency.
80
MEDIA
81
MEDIA
01. PHOTOGRAPHY AND MONTAGE
The process of identifying photography specifications, capturing satisfactory photos / images, and conducting necessary montage.

• Demonstrates basic knowledge of the • Demonstrates adequate knowledge of • Demonstrates deep knowledge of the • Directs and ensures the satisfactory
functions of various types of cameras, the functions of various types of functions of various types of cameras, completion of photography and
lenses, films, and accessories; as well as cameras, lenses, films, and accessories; lenses, films, and accessories; as well as montage projects.
of montage techniques. as well as of montage techniques. of montage techniques. • Serves as a resource person for
• Creates and prepares photographic • Identifies photography specifications • Schedules photo shooting activities and photography and montage-related
images for display in a variety of which suit the targeted publication. ensures the availability of the necessary issues.
published mediums. • Selects suitable photography resources. • Ensures that all photography and
• Assembles photography equipment equipment for satisfactory outputs. • Captures photos / images in complex montage work complies with relevant
according to subject material and • Views subject and setting as well as settings and environments. print and publishing laws and
anticipated conditions. plans composition, camera position, • Provides training and guidance to junior regulations.
• Mixes chemicals, and processes film and camera angle. colleagues on photography and
and photographic paper. • Captures photos / images that meet the montage techniques.
• Spots and retouches prints and clients’ requirements. • Recommends the purchase of
negatives. • Combines pictorial elements from photography equipment.
various sources in a single composition.
82
MEDIA
02. EDITORIAL WRITING
The process of preparing, re-writing, and editing copies in line with the prints and publishing laws and regulations.

• Demonstrates basic knowledge of • Demonstrates adequate knowledge of • Demonstrates deep knowledge of • Develops, updates, and ensures the
journalistic principles. journalistic principles. journalistic principles. implementation of publication
• Demonstrates basic understanding of • Demonstrates adequate understanding • Demonstrates deep understanding of strategies and plans.
the prints and publishing laws and of the prints and publishing laws and the prints and publishing laws and • Ensures compliance with the prints and
regulations. regulations. regulations. publishing laws and regulations.
• Conducts basic research on selected • Gathers analyzes news and information • Plans the contents of publications • Monitors daily media and manages
topics. from different sources. according to the publication’s style, media reporting.
• Prepares, re-writes, and edits copy for • Identifies topic, interviewee, and editorial policy, and publishing
readability. relevant questions for effective requirements.
• Verifies facts, dates, and statistics. interviews. • Reviews complex text for grammatical
• Detects and corrects errors in spelling, • Assesses manuscripts and makes accuracy, clarity, completeness,
punctuation, and syntax. recommendations on their publication. appropriateness for intended audience.
• Responds to copyright queries from • Investigates, fact checks, and writes
writers and other publishers. news stories, press releases and
• Updates and re-writes materials. opinion pieces.
83
MEDIA
03. MEDIA CONTENT
The process of researching, developing, editing, and combining contents that suit different media.

• Possesses basic understanding of • Possesses adequate understanding of • Possesses deep understanding of • Establishes, updates, and ensures the
content suitable for the different media content suitable for the different media content suitable for the different media implementation of processes and
(i.e. Internet, television, books, CD’s, (i.e. Internet, television, books, CD’s, (i.e. Internet, television, books, CD’s, technologies that support the
press, etc.). press, etc.). press, etc.). collection, managing, and publishing of
• Conducts basic research and analysis of • Creates and edits media content of • Creates and edits complex media media content.
published and broadcasted information. medium complexity. content. • Ensures compliance of media content
• Prepares simple media content that • Tunes the content message and the • Reviews developed content for with broadcasting, print, and publishing
address the needs of the relevant style of delivery, including translation originality, accuracy, as well as laws and regulations.
audiences. and localization. compliance with broadcasting, print,
• Formats, filters, and combines original and publication laws and regulations.
sources of content for new audiences
with new contexts.
84
MEDIA
04. MEDIA CONTENT DOCUMENTATION AND ARCHIVING
The process of collecting, organizing, storing, disposing, and providing access to media content in line with set policies and procedures.

• Demonstrates basic knowledge of • Demonstrates adequate knowledge of • Demonstrates deep knowledge of • Establishes, updates, and ensures the
media content documentation and media content documentation and media content documentation and proper implementation of media
archiving techniques and methods. archiving techniques and methods. archiving techniques and methods. content documentation and archiving
• Collects, organizes, and stores media • Prepares summaries and briefs which • Manages access permissions to content guidelines in line with legal
contents in line with established describe the documented and archived media-related folders and files. requirements and best practices.
policies and procedures. media content. • Assists in the development of media • Plans and designs media content
• Provides access to media contents in • Creates automatic and / or manual content-related documentation and programs and services.
line with established policies and indexing of media contents. archiving guidelines in line with legal • Designs and ensures the application of
procedures. • Tracks and manages multiple versions requirements and best practices. classification schemes that utilize
• Adheres to security procedures when of media contents. • Compares alternative systems for consistent methods of organizing media
storing, transferring, or disposing media • Conducts regular quality checks on the media content maintenance, archiving, content and creating descriptive
content. archiving practice and makes and disposal as well as make adequate records and metadata.
recommendations concerning recommendations. • Approves access requests related to
corrective / preventive actions. • Provides orientation to users on how to media content (including retrieval,
• Ensures adherence to security use the media content documentation reference, etc.).
procedures when storing, transferring, and archiving facilities and services. • Recommends storage facilities and
or disposing media content. • Informs management on legal issues solutions as well as security systems for
such as access to media content as well both physical storage facilities and
as copyrights and intellectual property. electronic records repositories.
85
MEDIA
05. RADIO AND TELEVISION PROGRAMS
The process of conducting radio and TV production activities in line with the established broadcasting laws and regulations.

• Demonstrates basic understanding of • Demonstrates adequate understanding • Demonstrates deep understanding of • Establishes, updates, and ensures the
the media industry (e.g. radio, of the media industry (e.g. radio, the media industry (e.g. radio, implementation of strategies related to
television, press, etc.). television, press, etc.). television, press, etc.). radio and TV programs.
• Coordinates all aspects of production, • Writes episodes for radio and TV • Sources radio and TV programs and • Ensures that the selected radio and TV
programs comply with the broadcasting
ranging from development and crew / programs. makes relevant recommendations.
laws and regulations.
cast hiring to shoot supervision and • Sources and contributes stories for • Studies international radio and TV
• Monitors radio and TV production and
fact-checking. radio and TV programs. program formats for suitability; as well ensures suitability for local audience and
• Composes compelling scripts (including • Reviews scripts and makes adequate as supports the development of local the UAE
dialogues, directions, etc.) for radio and recommendations. formats.
television programs. • Oversees all aspects related to radio
and TV productions.
86
MEDIA
06. BROADCASTING, PRINTS, AND PUBLISHING LAWS AND REGULATIONS

The knowledge and understanding of broadcasting, prints, and publishing laws and regulations which are relevant to the organization so that they are well-interpreted, implemented,
and used.

the broadcasting, prints, and publishing broadcasting, prints, and publishing broadcasting, prints, and publishing policies, procedures, and processes in
laws and regulations. laws and regulations laws and regulations. line with relevant broadcasting, prints,
and publishing laws and regulations
• Possesses basic knowledge of • Analyzes and evaluates the implications • Interprets relevant established
• Provides advisory services to the
implementing new / modified of the broadcasting, prints, and broadcasting, prints, and publishing
broadcasting, prints, and publishing publishing laws and regulations on the laws and regulations to facilitate their implementation of the broadcasting,
laws and regulations. organization’s operations. implementation in the organization. prints, and publishing laws and
• Identifies the broadcasting, prints, and • Prepares, maintains, and updates • Identifies and follows-up on the regulations.
publishing laws and regulations that documentation related to the necessary amendments concerning the • Ensures the proper implementation of
affect the organization. broadcasting, prints, and publishing organization’s commitments towards relevant broadcasting, prints, and
laws and regulations. broadcasting, prints, and publishing publishing laws and regulations in the
laws and regulations in a timely organization.
manner.
• Monitors the compliance of the
organization’s materials and contents
with the broadcasting, prints, and
publishing laws and regulations; as well
as makes adequate recommendations.
87
PROGRAM AND PROJECT MANAGEMENT
88
01. PROGRAM AND PROJECT PLANNING
The process of identifying and setting program / project priorities as well as required resources to ensure the efficient planning of a program / project.

• Demonstrates basic knowledge of • Demonstrates adequate knowledge of • Demonstrates deep knowledge of • Demonstrates expert practical
program / project planning principles program / project planning principles program / project planning principles knowledge of program / project
and methods. and methods. and methods. planning.
• Prepares and gathers information • Analyzes information related to • Develops and implements complex • Identifies programs / projects that drive
related to program / project planning. program / project planning. program / project plans that have value creation and aligns them to
• Participates in the development of • Develops simple program / project implications across business units and / organizational strategies.
program / project plans (i.e. actions, plans including business case, or the organization. • Champions the program / project
resources required and timelines). contingencies, critical paths and applies • Identifies new and innovative ways to planning that have broad implications
• Executes part of a program / project, program / project management tools achieve required outputs of programs / across the organization.
monitors own progress, identifies and techniques. projects. • Identifies long-term program / project
obstacles and takes corrective actions. • Manages and monitors implementation • Evaluates and communicates the implications and outcomes.
• Communicates program / project of multiple program / project plans as impact of program / project
outcomes. well as handles obstacles effectively. dependencies.
• Communicates program / project plans • Coordinates with all concerned parties
and outcomes; as well as makes in the program / project planning
necessary recommendations. phase.
89
02. PROGRAM AND PROJECT MANAGEMENT

The process of integrating all aspects of a project, ensuring proper knowledge and resources are available when and where needed and most importantly ensuring that the expected
outcome is produced in a timely, cost-effective and quality controlled manner.

• Demonstrates basic understanding of • Follows established and effective • Manages complex, multi-faceted , and • Establishes, updates, and ensures the
program / project management methods to implement different interdependent programs / projects implementation of program / project
principles (including time, cost, quality, programs / projects (e.g. which affect the whole organization. frameworks and methods.
etc.). documentation, communication, etc.). • Identifies the required resources for • Ensures the identification of relevant risks
multi-faceted programs / projects. and the establishment of risk mitigation
• Participates in activities that support • Identifies the required resources for
• Conducts comprehensive risk plans.
the program / project (e.g. information programs / projects or phases as
assessments and prepares relevant • Leads strategic programs / projects that
gathering, etc.). assigned.
mitigation plans. have long-term implications on the
• Executes parts of a program / project • Identifies potential risks and makes organization.
• Modifies program / project plans to
under supervision. adequate recommendations. address the organization’s new • Negotiates with the concerned parties in
• Manage programs / projects of medium requirements and priorities. the organization and ensures their
complexity. • Supervises teams which have different ownership of program / project
• Monitors and evaluates progress program / project expertise levels. outcomes.
against the program / project plan;
identifies issues and manages them
effectively.
90
03. RISK MANAGEMENT
The process of identifying, assessing, mitigating, and managing financial and non-financial risks that the organization might be exposed to in line with set policies and procedures.

• Possesses basic understanding of the • Participates in organization-wide risk • Develops innovative approaches to • Develops innovative and strategic
application of the organization-wide assessment and identification activities. managing significant organization-wide approaches to managing significant
risk management policies. • Identifies and assesses the impact and risks effectively and efficiently. organization-wide risks.
• Understands effective controls or likelihood of organization’s risks to • Diagnoses significant, unusual and • Advises on the application of the risk
mitigation options to manage specific achieving business objectives. emerging risks to which the management policies, industry best
risks and refer to experts where • Monitors the effectiveness of actions organization is exposed. practices, and the organization’s
appropriate. taken to manage identified risks and • Develops and implements appropriate guidelines.
• Applies relevant risk regulations, intervenes as appropriate. risk mitigation for significant and • Advises on the applicable aspects of risk
policies and procedures to non- • Understands, develops and prepares unusual risks to which the organization identification and assessment.
complex issues. risk reports. is exposed. • Analyzes trends in risk management and
• Provides advice on business continuity internal control, evaluates implications,
management mechanisms, defines as well as defines and implements
appropriate risk responses for adequate responses.
reasonably foreseeable emergency • Interprets risk reporting and makes
scenarios and events. effective decisions based on high-level
• Designs and implements risk reporting understanding and expertise.
systems and communicates to senior
management risk processes and results
including recommendations for
improvement.
91
LABOUR
92
LABOUR
01. JUDICIAL POLICING
The process of collecting criminal evidence from a workplace and conducting investigations to arrest criminals.

• Demonstrates adequate knowledge of • Accesses workplaces and searches for • Arrests criminals in line with set policies • Establishes, updates, and ensures the
judicial policing-related policies and criminal evidence. and procedures. implementation of judicial policing
procedures. • Collects relevant crime evidence and • Ensures the implementation of policies, procedures, and processes.
• Demonstrates basic knowledge of UAE investigates crimes in line with set adequate crime investigation • Leads the process of identifying relevant
labor laws and regulations. policies and procedures. methodologies. phenomena in the workplace criminal
• Gathers, validates, and analyzes • Examines the employer’s relevant • Provides guidance and training to cases and directs the implementation of
evidence as required. documentation and data. colleagues on collection of evidence as rectifying measures.
• Prepares and submits relevant reports. • Recites the criminals’ rights and well as on conducting investigations. • Provides expert advice on critical
obligations and ensures their workplace-related criminal issues.
understanding of the same.
93
LABOUR
02. LABOUR INSPECTION
The process of ensuring compliance with the UAE labor law and its amendments in order to create a positive work environment.

• Possesses basic knowledge of the UAE • Possesses adequate knowledge of the • Possesses deep knowledge of the UAE • Develops, updates, and ensures the
labor law and its amendments. UAE labor law and its amendments. labor law and its amendments. implementation of strategies, programs,
• Receives enquiries and complaints on • Examines violations and ensures the • Plans and supervises the and plans related to labor inspection.
labor-related issues; as well as answers closure of relevant cases. implementation of labor inspection • Ensures the implementation of
them or forwards them to the • Prepares pleading briefs related to campaigns. Emiratization policies.
concerned parties. labor inspection. • Evaluates the quality and effectiveness • Leads the process of identifying relevant
• Conducts and follows-up on regular • Resolves complaints regarding UAE of the labor inspection campaigns. phenomena in the labor markets and
labor inspections labor law violations. • Coordinates with government entities directs actions.
• Executes determined disciplinary • Conducts workshops for employers (e.g. public prosecution, etc.). • Provides high level counseling and
measures. regarding the implementation of the • Identifies relevant phenomena in the advice regarding labor issues.
• Conducts awareness visits to laborers UAE labor law and its amendments. labor markets and makes adequate
and employers. • Prepares collaterals and guidelines recommendations.
• Prepares and submits statistical reports. regarding labor policies. • Supervises the preparation of
collaterals and guidelines regarding
labor policies.
• Reviews relevant reports and makes
94
LABOUR
03. UAE LABOR LAWS AND REGULATIONS
The knowledge and understanding of UAE labor laws and regulations which are relevant to the organization so that they are well-interpreted, implemented, and used to develop policies.

the UAE labor laws and regulations. theories and methods related to setting UAE labor laws and regulations. policies in line with relevant UAE labor
laws and regulations. laws and regulations.
• Possesses basic knowledge of • Drafts several options for policies; as
implementing new / modified UAE • Analyzes and evaluates the implications well as determines their usefulness and • Provides advisory services to the
labor laws and regulations. of the UAE labor laws and regulations their expected outcomes.
implementation of the UAE labor laws
• Identifies the UAE labor laws and on the organization’s operations. • Interprets relevant established UAE and regulations.
regulations that affect the organization. • Takes into consideration political, social, labor laws and regulations to facilitate • Ensures the proper implementation of
cultural, environmental factors as well their implementation in the relevant UAE labor laws and regulations
as relevant models and theories when organization. in the organization.
analyzing UAE labor laws and • Identifies and follows-up on the
regulations. necessary amendments concerning the
• Prepares, maintains, and updates organization’s commitments towards
documentation related to the UAE labor the UAE labor laws and regulations in a
laws and regulations. timely manner.
95
HEALTH AND SAFETY
96
HEALTH AND SAFETY
01. DIAGNOSIS OF HEALTH CONDITIONS
The process of assessing and diagnosing the patient’s health condition in order to recommend a suitable treatment plan.

• Demonstrates the knowledge of health- • Conducts diagnoses covering a wide • Ensures the implementation of policies, • Establishes and updates the policies,
related rules and regulations. range of patient conditions which are of procedures, and processes related to procedures, and processes related to
• Recites laws governing privacy and moderate complexity. patient diagnosis. patient diagnosis.
patient rights. • Creates documentation to guide others • Coaches others to help them develop • Ensures the medical team’s adherence
• Provides primary care to the patient. in the diagnosis procedures. their diagnostic skills. to the highest ethical standards when
• Explains the patient’s health condition
• Analyzes data from diagnostic tests and • Conducts diagnoses covering a wide diagnosing patients.
orders additional testing, if necessary. range of complex patient conditions. • Conducts diagnoses covering a wide
and course of action effectively.
• Monitors the patient's response to
• Explains diagnosis to the patient and the • Decides on the best treatment plan for range of critical patient conditions.
resulting treatment plan. the patient. • Investigates cases of wrong patient
treatment plan and adjusts accordingly.
• Reviews diagnosis procedure of others • Explains the patient's diagnosis step by diagnoses and ensures the
and provides feedback. step with both the patient and family implementation of the best rectifying
• Creates awareness about injury / members (i.e. what needs to be done to measures.
recover and why, etc.). • Coaches medical professionals on
disease prevention.
• Conducts case presentation in medical diagnosis-related practices.
conferences / seminars.
97
HEALTH AND SAFETY
02. DOCUMENTATION OF MEDICAL DATA
The process of recording medical histories, symptoms, vital signs, medications, diagnoses, treatment plans, procedures, tests, and medical results in written and / or electronic forms.

• Collects missing patient health • Collects health information from junior • Recommends methods used to collect • Establishes and updates the policies,
information from the medical team. staff as well as writes notes in and document the patient’s health procedures, and processes related to
• Documents the patient’s history and appropriate charts and records. information. documentation of medical data.
examines the patient. • Corrects errors in medical charts and • Ensures the implementation of policies, • Ensures the medical team’s adherence
• Documents patient medications, records according to organizational procedures, and processes related to to the highest ethical standards when
diagnoses, treatment plans, medical policies and guidelines. documentation of medical data. recording the patients’ health
procedures and results. • Provides explanation to junior staff on • Reviews medical charts and records; as information.
• Uses accepted abbreviations and short- privacy, confidentiality, and legal well as makes adequate • Identifies and ensures the
hand techniques to quickly and concerns related to patient health recommendations regarding any implementation of new methods that
effectively document information. information. necessary rectifications. help to improve the patient’s health
• Ensures that the patients’ health information accuracy and efficiency.
information is treated in a confidential
manner and is disclosed / disposed in
line with set policies and procedures.
98
HEALTH AND SAFETY
03. MEDICAL DEVICES AND TOOLS
The knowledge of and ability to use medical devices and tools in order to evaluate and treat patients.

• Conducts basic diagnostic tests and • Studies the use of medical devices and • Ensures the implementation of policies, • Establishes and updates the policies,
measures vital signs using suitable tools for particular procedures. procedures, processes, and standards procedures, processes, and standards
related to medical devices and tools. related to medical devices and tools.
medical devices and tools. • Monitors condition of the devices and
• Works with most major medical devices tools, documents findings, and makes • Trains practitioners on the use of new • Reviews the usage of medical devices
and tools; as well as directs their
and tools in treatment of Emergency adequate recommendations. and / or complex medical devices and
allocation and distribution among
Room (ER) patients. • Assists medical staff using less common tools. medical centers.
• Follows safety measures to ensure devices and tools to treat serious • Creates relevant checklists that cover • Recommends the purchase of new
proper use of devices and tools. illnesses and injuries. the basic safety procedures to follow medical devices and tools as well as the
when using medical equipment. sale of used ones.
• Evaluates medical devices and tools as
well as sends equipment for repair.
• Studies market offerings of medical
devices and tools; as well as makes
recommendations regarding any
relevant purchases.
99
HEALTH AND SAFETY
04. PATIENTS AND CARE GIVERS’ EDUCATION
The ability to educate patients and their care givers on the patient's condition, the treatment and medications suggested and given, and the next steps in the patient's recovery.

• Demonstrates self-care skills for patients • Explains treatments and procedures to • Mentors junior staff on educating • Establishes, updates, and ensures the
and care givers to use once the patient is patients suffering less serious illnesses patients and care givers; as well as implementation of policies, procedures,
discharged. and injuries. allows them to shadow him / her during and guidelines on communication with
the patients and their care givers.
• Provides first-level response to patient • Checks with patients and care givers for patients’ visits.
• • Develops resources and materials for
and care giver’s questions and concerns. understanding of diagnosis, treatments, Discusses medical outcomes with medical staff to use when explaining
• Follows medical center procedures to and medications. patients; as well as provides guidance medical conditions, treatments, and
educate patients and care givers on • Produces relevant literature and and tips. diagnosis to patients and their care
conditions and treatments. brochures. • Reviews resources periodically for givers.
appropriateness, accuracy, ease of use, • Establishes programs to support care
and necessity. givers (e.g. enables them to ask
questions, express concerns, and speak
with professionals).
100
HEALTH AND SAFETY
05. MANAGEMENT OF MEDICAL LABORATORY RECORDS
The knowledge of and ability to establish, store, and manage up-to-date laboratory records for relevant healthcare users while following relevant guidelines.

• Inputs medical laboratory data and • Verifies that all the information in the • Ensures the implementation of policies, • Establishes and updates the policies,
patient information into a medical laboratory database is correct procedures, and guidelines related to procedures, and guidelines related to
computerized database. and complete. management of medical laboratory management of medical laboratory
• Documents problems that occur during • Identifies inaccuracies and problems records. records.
laboratory record storing, maintenance that exist in medical laboratory • Provides solutions to overcome barriers • Ensures adherence to the most secure
and management, as well as the databases. to the adoption and widespread use of methods of disposing medical
corresponding solutions. • Suggests solutions for medical medical laboratory record management laboratory records.
• Follows the UAE’s policies and laboratory database-related problems. systems.
regulations for medical laboratory data • Conducts training to medical staff on
input and maintenance. proper storage and management of
medical laboratory records.
101
HEALTH AND SAFETY
06. MANAGEMENT OF EPIDEMICS AND MEDICAL CRISES
The process of preparing for any medical epidemics and crises as well as managing it in case of materialization.

• Implements healthcare infection • Prepares, conducts and coordinates • Reviews, assesses, provides and • Designs and manages an infection
control procedures. audits of professional practices related recommends appropriate resources for control program and a communication
• Performs decontamination and to infection control. infection control. strategy.
sterilization of medical devices. • Creates awareness about the • Identifies needs for the protection of • Sets and directs the implementation of
• Collects, verifies, and analyzes relevant requirements of the infection control healthcare workers. contingency plans related to disease
information and shares it with program to relevant internal and • Proactively participates in coordination outbreaks and medical crises.
concerned parties. external stakeholders. meetings related to epidemic • Promotes preparedness activities
• Carries out descriptive and analytic preparedness planning. against actual threats of epidemics.
investigations of the infection outbreak.
102
HEALTH AND SAFETY
07. MANAGEMENT OF OCCUPATIONAL HEALTH AND SAFETY
The process of identifying occupational health and safety hazards and setting corrective and preventative measures to ensure the employees’ welfare.

• Possesses basic knowledge of • Conducts occupational health and • Ensures the implementation of • Establishes and updates the
occupational health and safety hazards. safety audits and risk assessments; as occupational health and safety policies, occupational health and safety policies,
• Implements occupational health and well as reports findings. procedures, and processes. procedures, and processes.
safety procedures. • Identifies and reports potential hazards • Monitors and evaluates the • Develops and ensures the
• Reports near misses, incidents, and / or related to occupational health and occupational, health, and safety implementation of a risk assessment
accidents in line with set procedures. safety. performance of the organization; as framework.
• Conducts basic data analysis related to • Conducts planned and ad hoc well as makes adequate • Develops performance measures
occupational health and safety. emergency drills. recommendations for rectification. related to occupational, health, and
• Analyzes occupational health and • Leads internal audits related to safety.
safety-related statistics and trends; as occupational health and safety; and • Ensures compliance of the
well as reports findings. reports findings. organization’s occupational health and
• Conducts root cause analysis of safety practices with relevant rules and
accidents, incidents, and / or hazards; regulations.
as well as makes adequate • Manages external audits related to
recommendations. occupational health and safety.
• Monitors occupational health and
safety activities and practices (e.g.
removal of physical, biological, and
chemical hazards, etc.); as well as sets
preventative measures.
103
HEALTH AND SAFETY
08. MANAGEMENT OF WASTE AND DANGEROUS SUBSTANCES
The process of handling, storing, disposing, and recycling of waste and dangerous substances in a safe and secure manner.

• Possesses basic knowledge of handling • Conducts relevant audits as well as • Benchmarks and creates awareness • Establishes, updates, and ensures the
waste and dangerous substances. reports findings. about good practices in the field of implementation of policies, procedures,
• Implements waste and dangerous • Identifies and reports potential hazards managing waste and dangerous and processes related to management
substance management procedures. related to waste and dangerous substances. of waste and dangerous substances.
• Stores dangerous substances in line substances. • Assesses the effectiveness of waste • Develops and ensures the
with set guidelines. • Analyzes relevant statistics and trends; management programs and implementation of guidelines related
• Reports relevant near misses, incidents, as well as reports findings. technologies; as well as identifies to disposal / recycling of waste and
and / or accidents in line with set appropriate waste management dangerous substances.
procedures. solutions. • Ensures compliance of the
• Reviews audit findings related to organization’s practices related to
management of waste and dangerous management of waste and dangerous
substances; as well as makes adequate substances with relevant rules and
recommendations for rectification. regulations.
• Conducts investigations of breaches
related to proper handling of waste and
dangerous substances.
104
ENVIRONMENT AND WATER
105
01. MANAGEMENT OF ENVIRONMENTAL AND NATURAL RESOURCES
The process of managing environmental and natural resources in an effective and efficient manner to ensure sufficiency and abundance.

• Demonstrates basic knowledge of the • Seeks input from specialists (e.g. • Ensures the implementation of policies, • Establishes and updates the policies,
different natural resources available biologists, taxonomists, etc.) and procedures, and processes related to procedures, and processes related to
locally and in the region. stakeholders on resource management management of environmental and management of environmental and
• Collects, verifies, and analyzes relevant and habitat protection. natural resources. natural resources.
data and information. • Identifies the impact of development, • Monitors the effectiveness of • Formulates integrated natural resource
• Conducts baseline studies of specific exploration, or exploitation activities on environment and natural resource and / or ecosystem and habitat
ecosystems and / or natural resources. the biodiversity of surrounding natural programs and processes; as well as management plans.
habitats. makes adequate recommendations. • Provides expert advice on matters
• Implements natural resource and / or • Investigates significant occurrences and related to management of
ecosystem and habitat plans. changes that may signal the need for a environmental and natural resources.
• Monitors the inventories of natural resource management and / or • Forecasts the environmental impact of
resources and reports findings on a ecosystem preservation plan. long-term requirements for land
regular basis. • Determines the impact of changes in resources (e.g. parks, natural recreation
use of land resources (such as sites, agricultural land, and urban
conversion of agricultural land to urban development).
use).
• Establishes indicators of the health of
ecosystems.
106
02. MANAGEMENT AND IMPLEMENTATION OF SYSTEMS AND PROGRAMS RELATED TO ENVIRONMENT MANAGEMENT
The process of planning, developing, implementing, and updating environment management-related systems and programs.

• Uses information system to monitor • Implements programs, including • Ensures the implementation of • Designs and develops environment
and track regulatory compliance, monitoring activities, for regulatory environment management programs management programs and systems
environmental incidents, permits, compliance. and systems (e.g. demand (e.g. demand management,
waste streams and other environment • Examines the reported violations and management, conservation or conservation or treatment programs,
management system-related makes adequate recommendations. treatment programs, etc.). etc.).
requirements. • Conducts audits related to environment • Provides recommendations on the • Sets and ensures the implementation of
• Documents and reports violations and management systems and programs; as selection of relevant consultants and a risk assessment framework.
non-compliance to environment well as reports findings. contractors • Provides expert advice on a variety of
management systems. • Assesses the environmental aspects of environmentally acceptable efficiency
• Follows-up with the concerned parties the design, operation, and maintenance programs.
on closure of non-compliances. of environment management systems
and programs (e.g. water and
wastewater distribution systems, etc.).
107
03. MANAGEMENT OF ENVIRONMENTAL RISKS, CRISES, AND DISASTERS
The process of identifying, assessing, mitigating, and managing environmental risks that the organization might be exposed to in line with set policies and procedures.

• Understands effective controls or • Identifies the geographic, social, • Assesses quantitative and qualitative • Consults with the stakeholders (e.g.
mitigation options to manage specific economic, and environmental scope environmental issues, risks or regulators, municipalities, etc.)
environmental risks and refers to and parameters for relevant risk problems. regarding the perceived impacts of
experts where appropriate. assessment studies. • Implements risk mitigation plans and development activities on the
• Understands environmental risk • Identifies and assesses the impact and measures. community, environment, and natural
reports. likelihood of environmental risks to • Identifies trends, significant changes resources.
• Collects and analyzes samples and achieving business objectives. from historical patterns, deviations, or • Develops and ensures the
specimens from water, air, flora, fauna, • Conducts investigation, sampling, field evidence of environmental stresses. implementation of risk assessment
soil, etc. using appropriate procedures screening, and analysis activities of • Monitors the effectiveness of actions strategies and mitigation measures.
and apparatus. landforms, soil, ground water, taken to manage identified • Acts as the organization’s spokesman
• Examines attributes of materials (e.g. sediments, airborne contaminants. environmental risks and intervenes as concerning environment-related issues.
physical, chemical, and geotechnical) • Develops and prepares environmental appropriate.
involved in restoration or reclamation. risk reports.
108
04. MANAGEMENT OF ENVIRONMENTAL POLLUTION AND HAZARDOUS WASTE
The process of identifying sources of pollution and hazardous waste as well as setting and implementing strategies and plans to reduce their effect on environment.

• Demonstrates basic knowledge of • Conducts research on topics related to • Assesses operations and processes for • Develops and ensures the
environmental pollution and hazardous environmental pollution and hazardous potential pollution problems. implementation of environment
waste principles as well as of methods waste; as well as reports findings. • Identifies risks related to environmental protection-related policies, procedures,
to monitor and evaluate environmental • Prepares detailed pollution and pollution and hazardous waste; as well and processes.
issues. hazardous waste-related impact as prepares mitigation plans and • Sets and directs the implementation of
• Collects, verifies, and analyzes relevant reports. measures. metrics and key performance indicators
information and data. • Implements pollution abatement, and • Monitors potential emissions and related to environment monitoring and
• Identifies sources of pollution and control methods / solutions. discharges of waste disposal, evaluation.
hazardous waste. • Provides clarifications to enquiries treatment, and recycling systems (e.g. • Sets and ensures the implementation of
• Generates relevant reports and related to handling environmental waste volumes, types and methods of a risk assessment framework.
statistics. pollution and hazardous waste. treatment); as well as makes adequate • Provides advice to stakeholders on
• Analyzes data resulting from the recommendations. environmental matters related to
environmental monitoring processes; as • Develops recommendations for the organizational liability.
well as reports findings. best pollution prevention, abatement,
and control measures.
• Ensures that complaints received with
regard to environment pollution and
hazardous waste are well-studied and
resolved in a timely manner.
109
NATURAL SCIENCES
110
NATURAL SCIENCES
01. SCIENTIFIC RESEARCH AND STUDIES
The process of preparing scientific research and studies using relevant information and tools.

• Demonstrates an understanding of the • Demonstrates adequate knowledge of • Demonstrates understanding of the • Plans, sets, and ensures the effective
technical and ethical issues involved in available primary and secondary regulatory frameworks related to the implementation of scientific research
conducting research and studies. sources for scientific research, including planning, delivery and closure of strategies and plans; as well as modifies
• Identifies, evaluates, and uses scientific traditional and electronic resources. research studies. them as necessary.
reference sources and other • Frames the issues and facts in a manner • Sets different research designs and • Develops relevant policies, procedures,
appropriate scientific information appropriate to the search resources methodologies and their relevance to / and processes related to scientific
sources. selected. implications for members of the research and studies; as well as ensures
• Uses information resources in a variety • Recognizes and makes appropriate use scientific research team. their implementation and update.
of formats best suited to the research of library services in the scientific • Uses formal and informal methods to • Responds to highly complex
and studies needs. research process. gather the widest range of information information with useful insights, in
• Completes accurate documentation • Conducts scientific research and studies possible. Where necessary, carries out familiar and also extremely unusual
associated with the scientific research of simple to moderate complexity. sustained, in-depth investigations, settings that are outside previous
studies. obtaining information that is difficult to experience.
get hold of. • Examines and evaluates scientific
• Conducts complex scientific research research and studies; their hypothesis,
and studies using the appropriate tools. design, analysis, and results.
• Provides expert advice and guidance for
researchers and employees in relation
to scientific research and studies.
111
NATURAL SCIENCES
02. SCIENTIFIC EXPERIMENTS
The process of designing and conducting scientific experiments in line with the highest ethical and professional standards.

• Demonstrates basic understanding of • Designs and conducts scientific • Designs and conducts complex and • Establishes, updates, and ensures the
safe practices related to scientific experiments in line with set critical scientific experiments and reports implementation of policies, procedures,
experiments. frameworks. findings. and processes related to scientific
• Reviews findings of scientific experiments experiments.
• Demonstrates basic knowledge of • Analyzes and reports findings of
and makes adequate recommendations. • Sets and directs the implementation of
ethical issues related to scientific scientific experiments.
• Evaluates tools and apparatus used for frameworks related to scientific
experiments. • Utilizes available resources (e.g. tools, experiments.
scientific experiments and makes
• Adheres to the set framework for apparatus, materials, etc.) effectively as adequate recommendations related to • Ensures adherence to the highest ethical
conducting scientific experiments. per set standards. repair and / or purchase of new ones. and professional standards when
• Prepares tools, apparatus, and • Ensures proper documentation of conducting scientific experiments.
materials for conducting scientific scientific experiment results.
experiments.
112
ECONOMY AND STATISTICS
113
01. ANALYSIS AND PROCESSING OF STATISTICAL DATA
The process of utilizing adequate tools to analyze and process statistical data.

• Identifies sources of information • Gathers and interprets complex • Establishes adequate statistical data • Ensures the establishment of adequate
related to a specific topic which is of information through different means gathering and analysis policies and statistical data gathering and analysis
interest to the organization. (e.g. surveys, interviews, focus groups, procedures. policies and procedures.
• Prepares reports which summarize and etc.) and ensures accuracy and • Challenges assumptions and their • Advises on the ethical selection and
clarify the results of data gathering. timeliness. underlying logic as well as seeks inputs adaption of relevant statistical data
• Analyzes basic information using • Identifies and validates the different from multiple sources to gain a clear gathering and analysis processes.
adequate analyses tools. sources of evidence, their link to the and comprehensive understanding of • Investigates the complex relationships
• Applies quantitative techniques to subject, and their limitations. an issue. between seemingly unrelated issues
evaluate decisions; as well as • Provides analysis to support decision- • Perceives relationships and patterns and considers the wider context in
determines and challenges the making, including identifying the key within information as well as between order to make solid conclusions.
assumptions that drive such decisions. value drivers, benefits, sensitivities, and causes and effects. • Interprets and analyzes statistical data
• Identifies relationships between events risks. • Analyzes and interprets data to reach to drive strategic and successful
and information. conclusions and make business decisions.
recommendations related to changes or • Provides guidance to the organization
improvements. using best practices in gathering,
analyzing, and interpreting statistical
data.
114
02. STATISTICAL SURVEYS
The process of identifying suitable survey questions, analyzing results, and reporting accurate findings / results.

• Demonstrates basic knowledge of • Conducts research that supports the • Identifies stakeholders and scope of • Develops and directs the
statistical programs and software. topic of the statistical survey. survey. implementation of statistical survey
• Demonstrates basic knowledge of • Designs quantitative and qualitative • Develops and / or reviews survey frameworks.
statistical methodologies and surveys that support the study. questions for relevance and accuracy. • Establishes, updates, and ensures the
principles. • Analyzes survey results and reports • Reviews and evaluates results for implementation of statistical surveys in
• Collects, validates, and analyzes findings. accuracy and completeness. accordance with scope and
information and data. • Specifies the most suitable survey requirements.
• Creates and updates relevant methods and techniques (e.g. • Provides expert advice on developing
databases. interviews, electronic, etc.) to be used. and analyzing statistical surveys.
• Makes adequate recommendations in
light of findings, as and when required.
115
03. ECONOMIC ANALYSIS
The process of analyzing economic data and creating internal and external economic reports using appropriate tools and / or regulatory requirements.

• Demonstrates understanding of the • Demonstrates understanding of • Provides recommendations to • Demonstrates understanding of the
fundamentals of the domestic and behavior and effects (adverse and economic analysis; evaluates and underlying theories behind economic
global economy. positive) of issues involved in both the properly interprets the influence of the behaviors to all levels of the
• Possesses knowledge of basic economic domestic and global economy. external environment on the organization.
measures and has a general • Analyzes various economic indicators organization. • Forecasts future state of the economy;
understanding of the effects. and their impact on the organization’s • Identifies key environmental drivers and anticipates economic conditions and
• Uses economic analysis tools and goals, strategies, products and services. understands their impact upon business provides strategic insight on how to
methods to evaluate performance. • Applies common quantitative strategies and decisions. mitigate impact on the organization as a
• Applies quantitative techniques to techniques to model the economic • Designs reporting and monitoring whole.
evaluate economy-related decisions; as impact of relevant typical activities or processes to track performance against • Provides guidance to the business using
well as determines and challenges the standard economic structures and the organization’s objectives. best practices in economic analysis.
assumptions that drive economic instruments. • Applies sophisticated quantitative • Sets standards for economic analysis to
decisions. • Monitors economic issues and analysis to identify the business, support strategic direction and
• Prepares economic value added identifies significant items requiring the commercial and economic impact on comparison.
analysis to enable decision-making. attention of higher-level management. the organization; as well as advises on • Advises on the ethical selection and
• Reports items that require escalation. actions or options to improve the adaption of relevant economic
modelled outcome. reporting processes.
• Develops and implements economy-
related solutions to complex and high
value commercial decisions including all
aspects of non-technical risk and
business delivery.
116
04. MONITORING AND INSPECTION
The process of monitoring and examining economic data, trends, and reports; identifying phenomena; and making adequate recommendations.

• Demonstrates basic knowledge of • Assesses economic and statistical • Demonstrates deep understanding of • Sets and ensures the implementation of
monitoring economic information and charts, data, and information; as well as local, regional, and international effective frameworks for monitoring
data. makes adequate conclusions. economic affairs. economic trends and situations.
• Demonstrates basic knowledge of • Summarizes economic and statistical • Monitors economic and statistical • Establishes, updates, and ensures the
implementation of economic monitoring
economy-related concepts and reports highlighting major issues / trends; as well as makes adequate
policies, procedures, and processes.
principles. results. recommendations.
• Ensures adequate monitoring and
• Collects, validates, and analyzes • Studies historical data, identifies trends • Identifies phenomena / effects of the identification of economic trends.
economic information and data. (i.e. potential and existing), and reports economic situation on society, markets,
findings. and politics; as well as makes adequate
recommendations.
117
ENGINEERING
118
ENGINEERING
01. DESIGN AND MANAGEMENT OF BUILDINGS AND FACILITIES
The process of designing and management of buildings and facilities while maintaining safety at all times.

• Demonstrates basic understanding of • Demonstrates adequate knowledge of • Demonstrates deep knowledge of • Establishes, updates, and ensures the
engineering-related programs and the interdependency of the different project management. implementation of policies, procedures,
software (e.g. AUTOCAD, etc.). engineering disciplines (e.g. civil, • Analyzes construction costs and and processes related to the design and
• Demonstrates basic knowledge of electrical, mechanic, etc.). variances. management of buildings and facilities.
engineering concepts, principles, and • Develops conceptual aesthetic and • Oversees the work of engineering • Sets and directs the implementation of
assessments. ergonomic aspects of a building / consultants / contractors and provides contingency plans.
• Conducts land surveys and identifies facility design. timely feedback. • Approves engineering consultants /
the topography of the land. • Analyzes and designs the structure of • Ensures the proper control of safety contractors.
• Prepares engineering plans and the buildings / facilities. issues in buildings and facilities. • Provides expert advice on issues related
drawings. • Designs and / or implements the • Monitors any physical changes to to the design and management of
• Follows-up on project milestones and building / facility systems (e.g. heating, buildings and facilities (e.g. cracks, etc.) buildings and facilities.
highlights deviations to seniors. ventilation, and air conditioning (HVAC), and implements rectifying measures.
plumbing, fire protection, and rain
gutter systems).
119
ENGINEERING
02. RURAL PLANNING (CITIES, BRIDGES, AND TRAFFIC)
The process of optimizing the effectiveness of the land use and infrastructure to fulfill the stakeholders’ requirements.

• Demonstrates basic understanding of • Conducts research and analysis related • Consults with stakeholders and gathers • Establishes, updates, and ensures the
urban planning and design principles to urban planning and design. their feedback on matters related to implementation of urban planning
and concepts. • Identifies methods to optimize the urban planning and design. policies, procedures, and processes.
• Demonstrates basic knowledge of effectiveness of the land use and • Benchmarks practices related to urban • Partners with contractors and supports
reading and interpreting urban maps. infrastructure. design and planning; as well as makes all efforts related to urban design and
• Collects, verifies, and analyzes relevant • Analyzes land use as well as economic, adequate recommendations. planning.
information and data. environmental, and social trends that • Supervises the work of contractors and • Provides expert advice on policy
support adequate urban design and provides timely feedback. recommendation related to urban
planning. design and planning.
120
ENGINEERING
03. SUSTAINABILITY AND ALTERNATIVE AND RENEWABLE ENERGY
The process of designing or operating systems which use energy and resources sustainability at a rate that does not compromise the natural environment.

• Demonstrates basic knowledge of • Demonstrates adequate knowledge of • Demonstrates deep knowledge of • Develops and ensures the
sustainability and alternative and building systems and operations; as Building Research Establishment implementation of sustainability and
renewable energy principles and well as the ability to read, understand Environmental Assessment alternative and renewable energy
applications. and interpret building floor plans, Methodology (BREEAM) and Leadership strategies, plans, and goals.
• Collects, validates, and analyzes sections, site plans, zoning maps, in Energy and Environmental Design • Ensures the implementation of a
relevant information and data. interior furniture and finish plans, and (LEED). monitoring and reporting framework.
• Conducts relevant researches and construction specifications. • Ensures compliance with environmental • Provides expert advice on sustainability
provides input. • Identifies sustainability-related risks impact assessment regulations and and alternative and renewable energy.
• Prepares and submits relevant reports and highlights them to the guidelines.
including statistics. management. • Monitors sustainability indicators (e.g.
• Conducts sustainability assessments energy usage, natural resource usage,
and reports findings. waste generation, and recycling) and
makes adequate recommendations.
• Provides technical support to
sustainability programs and initiatives.
121
ENGINEERING
04. INTERIOR DESIGN
The process of designing the interior – and exterior sometimes - decoration of a building / space.

• Demonstrates basic knowledge of the • Demonstrates adequate knowledge of • Assesses clients’ needs and determines • Establishes criteria and oversees
history and theory of design. trends and developments in design, appropriate method and scope of production and testing of prototypes.
• Produces creative patterns and / or materials, techniques and technology. interior design projects. • Develops design vision to direct
templates. • Generates complex design concepts • Oversees design brief development and conceptualization of design product in
• Generates simple design concepts and and develops design ideas for effective implementation. accordance to the design brief.
develops design ideas for effective design solutions. • Provides knowledgeable guidance in • Establishes standards for interior design
design solutions. • Visualizes 2D graphics and 3D objects combining budgetary parameters with and develops non-routine methods to
• Prepares and delivers design drawings and translates into digital and/or paper design requirements. accomplish objectives.
using a range of techniques and media. media. • Serves as a key resource to others on a
• Records measurements, information for • Plans and researches events and wide variety of interior design
design reference, work constructed, exhibition / interior design projects. elements.
and produce design calculations. • Advises, collaborates and consults with
clients in planning, developing, and
designing a variety of non-standardized
and complex interior design projects.
122
ENGINEERING
05. MAINTENANCE SYSTEMS AND PROGRAMS
The process of identifying and performing planned and / or ad hoc maintenance jobs in a timely and efficient manner.

• Demonstrates basic knowledge of • Performs maintenance jobs of • Prepares planned and ad hoc • Establishes, updates, and ensures the
maintenance concepts and principles. moderate complexity. maintenance schedules. implementation of effective
• Demonstrates basic understanding of • Identifies potential problems that might • Performs maintenance jobs of complex maintenance systems and programs.
links and effects of the different require unplanned / ad hoc / critical nature. • Sets and ensures the implementation of
engineering disciplines (e.g. civil, maintenance. • Evaluates quality of completed criteria related to selecting and
electrical, mechanical, etc.). • Prepares and submits reports on maintenance jobs and takes any evaluating service providers (e.g.
• Performs simple maintenance jobs as maintenance jobs (including factors necessary rectifying measures. maintenance companies, etc.).
per the planned maintenance schedule. such as but not limited to cost, time, • Trains colleagues on using • Provides expert advice on critical / major
etc.). maintenance-related systems, technical issues.
programs, and tools.
• Assesses contractors’ work and
provides feedback.
123
EDUCATION
124
EDUCATION
01. PROFESSIONAL AND ETHICAL LEADERSHIP
The process of reflecting values and ethics in the adopted leadership style and actions.

• - • - • Demonstrates deep knowledge of the • Establishes, updates, and ensures the
organization’s code of conduct and implementation of the organization's
business ethics. code of conduct and business ethics.
• Identifies situations that might trigger • Provides expert advice to stakeholders
unethical behavior and makes adequate on good practices related to code of
recommendations to handle them. conduct and business ethics.
• Participates in the investigations related • Takes ethical decisions despite of a
to the breach of code of conduct and situation's difficulty and pressure.
business ethics. • Acts as a role model for others as a
• Evaluates violations and determines professional and ethical leader.
suitable disciplinary action(s).
125
EDUCATION
02. STRATEGIC LEADERSHIP
The process of generating and applying unique business insights and opportunities intended to create competitive advantage for the organization.

• Demonstrates basic awareness of the • Analyzes the organization’s wider • Evaluates the organization’s wider • Offers unique insights based on a deep
organization’s business plan, immediate environment and draws conclusions environment and offers insights and understanding of political, social,
environment and the possible impact of about the impact of events and makes informed business decisions. business, market and finance trends.
events and activities on the activities. • Explains the strategic direction of the • Leads and influences change at
organization. • Links ideas or events, uses insights to organization to others; and develops strategic, tactical, team and individual
• Observes events that are out of the shape the views of colleagues , and business plans which are aligned with levels across the organization.
ordinary, makes connections, draws influences business decisions. the strategy. • Develops a strategy that is aligned with
conclusions and shares ideas and • Understands the steps to achieve long- • Ensures the team is focused on the organization’s long-term plan that
observations with colleagues. term business strategy; identifies identified priorities; as well as develops anticipates and supports business
• Understands the strategic direction of immediate threats or opportunities to and implements solutions at a strategic needs, ensures appropriate resources
the organization and highlights areas of the business; and resolves or escalates level. are allocated to deliver effectively.
potential value or risk. them accordingly. • Identifies and focuses on future critical
areas for the organization and devises
strategy to maximize opportunity and
minimize risk.
126
EDUCATION
03. EDUCATIONAL LEADERSHIP
The process of enlisting and guiding the talents and energies of teachers, students, and parents towards achieving common educational goals.

• Demonstrates knowledge of the • Demonstrates adequate understanding • Ensures that lesson plans are prepared • Establishes, updates, and ensures the
organization's policies and procedures. of teaching methodologies. and delivered in line with set policies implementation of effective methods to
• Demonstrates understanding of • Develops lesson plans and sets learning and procedures. manage educational institutions.
educational processes (e.g. students' objectives. • Examines teachers and students' • Sets and directs the implementation of
registration, setting timetables, teachers' • Develops and / or delivers curriculum in performance, identifies trends, and effective teaching strategies.
roasters, etc.). a professional manner. makes adequate recommendations. • Ensures that educational institutions
• Conducts administrative work related to • Creates and maintains safe and inclusive • Analyzes the results of the assessments undergo professional assessments for
the educational processes. learning environments. conducted for the educational developmental purposes.
• Identifies the students' development institutions (e.g. self-assessments, • Provides expert advice on education-
needs and uses adequate measures to external assessments, etc.) and makes related matters.
support their learning. adequate recommendations with regard
to action plans.
• Supports parents in understanding their
children’s educational needs.
127
EDUCATION
04. OPERATIONAL LEADERSHIP
The process of setting, implementing, and updating operational strategies, plans, and objectives in a manner that supports the achievement of the organization’s strategic goals.

• Demonstrates awareness of the different • Demonstrates knowledge of the • Participates in the implementation of • Sets and reviews operational
categories of customers (internal / business unit's objectives. the operational strategies and plans. frameworks.
external). • Implements daily tasks in line with work • Identifies deviations from the work plans • Establishes, updates, and ensures the
• Demonstrates understanding of his / her plans. and makes adequate recommendations implementation of the organization's
work priorities. • Analyzes customers' feedback (e.g. with regard to handling them. operational strategies, plans, objectives,
• Adheres to operational policies and complaints and suggestions) and makes • Sets business unit-related objectives in and key performance indicators.
procedures at all times. adequate recommendations. line with the strategic goals of the • Establishes, updates, and ensures the
organization. implementation of customer service
strategies and initiatives.
128
EDUCATION
05. PROFESSIONAL AND ETHICAL BEHAVIOUR
The process of maintaining professional and ethical standards of exemplary professional conduct.

• Demonstrates understanding of • Demonstrates knowledge of the • Identifies situations that might trigger • Establishes, updates, and ensures the
situations that might lead to a breach of organization's code of conduct and unethical behavior and makes adequate implementation of the organization's
the code of conduct and business ethics. business ethics. recommendations to handle them. code of conduct and business ethics.
• Abides by the organization's values and • Applies professional high standards • Participates in the investigations related • Provides expert advice to stakeholders
ethical standards. of relevance, accuracy and timeliness to the breach of code of conduct and on good practices related to code of
• Performs work to the best of his / her in the information and business ethics. conduct and business ethics.
ability at all times. recommendations provided for • Evaluates violations and determines • Takes ethical decisions despite of a
stakeholders. suitable disciplinary action(s). situation's difficulty and pressure.
• Reports cases of breach of code of
conduct and business ethics.
• Provides clarifications to others on the
organization's code of conduct and
business ethics.
129
EDUCATION
06. PROFESSIONAL KNOWLEDGE
The process of identifying, acquiring, and updating work-related knowledge in order to achieve set goals and objectives.

• Demonstrates basic knowledge of • Demonstrates adequate knowledge of • Demonstrates knowledge of assessment • Demonstrates knowledge of managing
educational concepts and teaching practices and methodologies. frameworks and methodologies relevant educational institutions.
methodologies. • Demonstrates adequate knowledge of to the evaluation of educational • Demonstrates knowledge of setting
• Demonstrates basic understanding of identifying the students’ learning needs institutions. teaching strategies.
the UAE’s educational system. and assessing their progress. • Demonstrates knowledge of supporting • Demonstrates knowledge of educational
• Demonstrates knowledge of preparing underperforming students. trends and developments.
lesson plans and identifying learning
outcomes.
• Demonstrates adequate knowledge of
designing and / or delivering curriculum
according to teaching strategies.
130
EDUCATION
07. PROFESSIONAL PRACTICES
The process of identifying good practices in the educational field in order to incorporate them into the UAE’s educational system.

• Demonstrates basic understanding of • Conducts basic research on good • Benchmarks good practices in the • Establishes, updates, and ensures the
good practices in the educational field. practices in the educational field. educational field and makes adequate implementation of good practices in the
• Collects and verifies information and • Analyzes trends and identifies areas of recommendations in this regard. educational field.
data related to good practices in the strength and areas for development. • Provides guidance to the educational • Provides expert advice on educational
educational field. • Creates awareness among colleagues staff on relevant good practices. practices.
and stakeholders on good practices in • Identifies areas for development in the • Sets frameworks for development and
the educational field. educational field and makes adequate review of good practices in the
recommendations in this regard. educational field.
131
EDUCATION
08. PROFESSIONAL DEVELOPMENT
The ability to train and advise others on how to perform, improve, and succeed by producing best results.

• Seeks, provides and successfully • Proactively seeks feedback to gauge • Creates a team environment where • Drives strategic training initiatives to
incorporates feedback into future and monitor progress, and updates members provide each other with enhance the whole organization; as
behavior. development plan to facilitate constructive feedback regularly and in well as leads and influences the
• Is aware of the need for and the value continuous self-improvement. challenging situations. broader development planning process.
of training. • Participates in developing and • Identifies and communicates strengths • Actively arranges for developmental or
• Takes ownership of his / her career; delivering training to employees; as and development areas in others; stretch assignments into other
implements a development plan that is well as uses relevant training courses ensures development plans are functional areas or business units for
aligned with performance evaluation; and programs to build the skills of implemented; as well as empowers and the benefit of the organization and the
and/or coordinates with the line others. gives adequate exposure for all team individual.
manager to identify strengths and areas • Provides regular, timely, constructive members. • Champions the development and
for development. and actionable feedback to team • Balances the needs of the organization retention of high potential and high
members; and identifies potential and career needs for individuals; leads performing individuals; as well as
people for talent development the talent management process for the makes time available for coaching,
opportunities. department; and leads training mentoring and feedback.
solutions.
132

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TECHNICAL COMPETENCIES:

No. Contents Page

2. What are Technical Competencies? …………………………………………………………………………………………………………………………………………………… 6

3. What is a Technical Competency Framework? …………………………………………………………………………………………………………………………………… 6

3.1 The Structure of the Technical Competency Framework ……………………………………………………………….………………………………………. 6

4. Applications of the Technical Competencies ……………………………………………………………………………………………………………………………………… 9

4.1 Learning and Development …………………………………………………………………………………………………………………………………………………… 9

4.2 Recruitment and Selection …………………………………………………………………………………………………………………………………………………….. 9

4.3 Performance Management …………………………………………………………………………………………………………………………………………………… 10

4.4 Succession Planning ………………………………………………………………………………………………………………………………………………………………. 10

No. Contents Page

1. Information Technology …………………………………………………………………………………………………………………………………………………………………….. 12

2. Human Resources ……………………………………………………………………………………………………………………………………………………………………………… 20

3. Finance and Accounting …………………………………………………………………………………………………………………………………………………………………….. 28

4. Organizational Development ……………………………………………………………………………………………………………………………………………………………… 36

5. Governance and Auditing ………………………………………………………………………………………………………………………………………………………………….. 41

6. Auxiliary Services ……………………………………………………………………………………………………………………………………………………………………………… 46

7. Legal / Judicial …………………………………………………………………………………………………………………………………………………………………………………… 51

8. Political / Diplomatic …………………………………………………………………………………………………………………………………………………………………………. 57

10. Community Development …………………………………………………………………………………………………………………………………………………………………. 68

11. Culture, Arts, and Literature ………………………………………………………………………………………………………………………………………………………………. 74

No. Contents Page

12. Media ………………………………………………………………………………………………………………………………………………………………………………………………… 81

13. Program and Project Management ……………………………………………………………………………………………………………………………………………………. 88

14. Labour ……………………………………………………………………………………………………………………………………………………………………………………………….. 92

15. Health and Safety ………………………………………………………………………………………………………………………………………………………………………………. 96

16. Environment and Water …………………………………………………………………………………………………………………………………………………………………….. 105

17. Natural Sciences ………………………………………………………………………………………………………………………………………………………………………………... 110

18. Economy and Statistics ………………………………………………………………………………………………………………………………………………………………………. 113

19. Engineering ……………………………………………………………………………………………………………………………………………………………………………………..... 118

20. Education ………………………………………………………………………………………………………………………………………………………………………………………….. 124

FUNCTIONAL COMPETENCY FRAMEWORK

2. WHAT ARE TECHNICAL COMPETENCIES?

3. WHAT IS A TECHNICAL COMPETENCY FRAMEWORK?

3.1 The Structure of the Technical Competency Framework

3.1 The Structure of the Technical Competency Framework (Cont.)

3.1 The Structure of the Technical Competency Framework (Cont.)

4. APPLICATIONS OF THE TECHNICAL COMPETENCIES

4.2 Recruitment and Selection

4. APPLICATIONS OF THE TECHNICAL COMPETENCIES

4.4 Succession Planning

01. BUSINESS REQUIREMENTS

FOUNDATIONAL INTERMEDIATE ADVANCED EXPERT

02. DATA SECURITY MANAGEMENT

FOUNDATIONAL INTERMEDIATE ADVANCED EXPERT

03. INFORMATION TECHNOLOGY DATABASES

FOUNDATIONAL INTERMEDIATE ADVANCED EXPERT

04. INFORMATION TECHNOLOGY INFRASTRUCTURE

FOUNDATIONAL INTERMEDIATE ADVANCED EXPERT

05. INFORMATION TECHNOLOGY PROGRAMS AND APPLICATIONS

FOUNDATIONAL INTERMEDIATE ADVANCED EXPERT

06. MAINTENANCE OF I.T. HARDWARE AND SOFTWARE

FOUNDATIONAL INTERMEDIATE ADVANCED EXPERT

07. TECHNICAL SUPPORT

FOUNDATIONAL INTERMEDIATE ADVANCED EXPERT

01. EMPLOYEES’ PERFORMANCE MANAGEMENT

FOUNDATIONAL INTERMEDIATE ADVANCED EXPERT

02. EMPLOYEES’ RELATIONS

FOUNDATIONAL INTERMEDIATE ADVANCED EXPERT

03. HUMAN RESOURCES INFORMATION MANAGEMENT SYSTEMS

FOUNDATIONAL INTERMEDIATE ADVANCED EXPERT

04. LEARNING AND DEVELOPMENT

FOUNDATIONAL INTERMEDIATE ADVANCED EXPERT