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2. Many people hang up on telemarketers, but others will listen politely to their pitches even if they are not
interested in the product. Telemarketers know that anyone who agrees to listen to a pitch is more likely to buy
the product, thanks to the ________ phenomenon.
a) risky shift c) foot-in-the-door
b) polarization d) door-in-the-face
4. Your sister has been acting rather cool toward you lately. As you try to figure out why, you are engaging in the
process called ________.
a) attribution c) ascribing values
b) causal analysis d) nonverbal communication
6. All of the following terms are used in social identity theory EXCEPT ________.
a) in-group c) identification
b) control group d) social comparison
7. The classic Robber’s Cave study showed that prejudice can be reduced by ________.
a) mere exposure
b) relearning social norms
c) cooperating to meet a mutually beneficial goal
d) rethinking one’s stereotypes
9. What term do psychologists use for the phenomenon that occurs when people are less likely to aid a person in
trouble if there are other people around who are also potential helpers?
a) bystander effect c) subtle aggressive effect
b) sole-witness effect d) antisocial behavior effect
10. According to the research of Latané and Darley, which of the following situations would be the most likely in
which someone would offer to help?
a) person on the side of the road with a flat tire during rush hour
b) person asking for help in a crowded stadium parking lot
c) person falling down coming out of an elevator with only one other person in it
d) a student falling off a ladder outside a full classroom.