Can there be only

‘one’ reason for

Quality?
 (53)

How did the grass become green? from its Roots or Soil?
from the Sun? Moon? Water? or from your Will?
Behold, is it your satisfying eyes of good fortune?
Is the real cause of quality simply `one’?
 Healthy Body
Peaceful Mind
Sharp Intellect
Sustaining Values
Guidance and Coaching
Self Development etc..

…. are the Roots, Soil,

Light, Food, Water
which nourishes a
plant to turn green,
the symbol of success,
fulfillment and
happiness.
What was the concept of
product quality in 70’s?
They thought that it
comes out from the
stamping of inspector on
the product..!
Dr Deming
institutionalised the
concept of quality,
stating that it is
everyone’s job.
TQM-1, Total Quality
Management depends on
TQM -2, Total Quality
Mind.
TQM-2 is the result of
holistic application of
principles by everyone in
an organisation.
 A quality
system by itself
cannot produce
results.
The
effectiveness
comes out
through
people with
'Total Quality Endurance,
Mind'. Patience, Self-
Self-
What are the control,
reasons for truthfulness,
Shape, courage and
Beauty, uprightness are
Colour, the human values
Taste and that underpin
Quality , the
Vitamins? Result.
 Gluttony
Immediate results
Blame the people
Envy and excuses
Greed
Sloth
Pride
1. Gluttony : No rank of priorities – A situation of ‘everything is
number one’.

2. Immediate results: Aiming for best results without travelling the

process way.

3. Blame the people: Failing to see the impact of process on

employees.

4. Envy and excuses: Appreciate others with a self-excuse like “You

know, it was easy for them to achieve, but we are different and
our business is more complex than them.”

5. Greed: Make million dollar decisions to acquire new equipments

and not consider investing on the renewable assets: the human
capital.

6. Sloth: All talk, no action - many quality initiatives begin with a

big bang of unveiling policy and ... the business is as usual.

7. Pride: An approach of “who knows better how to run our

business than us.... we have 30 years experience and are
successful.”
 A house building Contractor who made fortunes in construction business, told his young
supervisor, “I am going to make one last house and you will build it for me. I will be gone for
a year and you are in-charge. Do not worry about the cost, as I want this to be the great piece
of work. You must build the best house we have ever constructed.”

Having given the instructions, the Contractor left. The supervisor thought that here is good
chance to make money as much as possible. He used the cheapest materials, compromised in
all processes avoiding additional cost and time and completed the construction. However, the
house looked beautiful from its outside appearance. The Contractor returned from his trip.
He inspected the house and asked the supervisor what he thought of the house. The
supervisor said, “It is the best house I have ever built” , but he knew its inside hollowness.

The Contractor, thanked the supervisor and praised him for his dedicated work and handed
over the gift deed to him and said, “this house is my parting gift to you.” On hearing this, the
Supervisor was breathless.
There can not be one reason for
quality. It is resulted from various
motives falling in to three streams :

The Achievement motive - a concern

for excellence and to do things
better,

Affiliation motive - a concern around

establishing, maintaining and
restoring relationships and…

Power motive - a concern for impact

or influencing others through
knowledge,
position, skill or strong emotion.
 Building Value Based Competencies
-a blend of Eastern Wisdom and Western
Strategy

Competency Architecture
Leadership Development
cmowly@gmail.com
scribd.com/chandramowly