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FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Use Ctrl + F to search specific terms

MERCHANDISING
ACCOUNTS PAYABLE Purchase orders, productivity, $/minute, pricing
Invoices, debits, reserve, payments, consignment
negotiations, S&H cost calculations, waitlist, planning,
terms, drop-ship terms, letter of credit, VCB’s
QVC.com

ALTERNATE CHANNELS PURCHASE ORDERS SPLITS

QVC2, BeautyiQ, live-to-tape, counter programming, How the Process Works, Carrier Usage, Consolidation,
Rebroadcast Freight Terms, QA Impact

CATEGORY PRODUCTION PRE-SHIPMENT FINISHED GOODS AUDIT

On-air presentation, video creation, videotape (PSFGA)
guidelines Factory inspections, inspection fees

DIGITAL – SOCIAL, ECOMMERCE QUALITY ASSURANCE

First Piece Evaluations, Quest, QA Guidelines
Curalate, social accounts, e-marketing, digital
commerce

DROP SHIP SUPPLY CHAIN

RTV (Return to Vendor), ASN’s, shipping, load numbers,
Commerce Hub, extended assortment, Electronic delivery appointments, master cartons, packaging &
Data Interchange (EDI), Verified Label labeling, liquidation, distribution centers

GLOBAL/RETAIL BRAND STRATEGY TECHNICAL DESIGN APPAREL

Selling product internationally, shipping to other Sizing, fit issues, fit standards, Proto-Fit Process,
countries, QVCi Production Fit Process, label design, fabric testing

GUESTS/TALENT SERVICE CENTER VENDOR PORTAL

Guest Excellence Seminar, QVC Salon, models, tape Vendor Admin, logging on, password resets, onboarding,
reviews, on-air claims training & education, sales & inventory reports, new
product submissions, communications
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
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Answer Department QContacts to
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Reference

Do I need to send an No - for drop ship and consignment purchase orders and/or Accounts Payable ap.questions@qvc.com
invoice? agreements.
Yes - for regular NET terms purchase orders. You can reference AP
QContacts.
Please note documents sent with a shipment to any of our DC
locations are not forwarded to Accounts Payable. It is preferred
that invoices be sent via email and that each invoice is sent as its
own separate file. If needed, they can also be sent via fax or mail,
but please only use one method.
E-mail: ap209@qvc.com
Mail: QVC Accounts Payable Department, Studio Park
Mail Code 209, 1200 Wilson Drive, West Chester, PA
19380
Fax: 484-701-1236 or 484-701-8480
What does "sale or return" If such a percentage is indicated on your purchase order, then QVC Accounts Payable ap.questions@qvc.com
mean? reserves the right to return unsold merchandise up to the
You can reference AP
percentage specified according to the terms and conditions. The
QContacts.
terms and conditions can be found on the back of your hard copy
purchase order or can be obtained on the Vendor Portal by clicking
on “General Conditions” when viewing any purchase order.

What if I've been notified If you're notified that your account is in a debit, please contact a Accounts Payable ap.questions@qvc.com
that my account is in a Debit Specialist in the Accounts Payable department by emailing
AP.Debit@qvc.com. The debit on your account may have occurred You can reference AP
debit?
because of one or more reasons: (1) your actual customer returns QContacts.
rate exceeded the customer returns reserve retained, (2) there were
other PO-related charges posted to your account (for example,
non- compliance fees, vendor chargebacks (VCB), QPlat, or cost
adjustments), or (3) you received payment for goods that were
returned to you. You can review “open items” on the Vendor Portal
to see what transactions from the examples above may have
caused the debit by going to Accounting > Accounts Payable.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

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What does "reserve" A reserve or retention of funds will be held to cover unsold Accounts Payable ap.questions@qvc.com
mean? merchandise and/or potential customer returns. The vendor will be
You can reference AP
paid for product that is sold and per the payment terms, less any
QContacts.
deductions as defined by the Purchase Order. Please note: this is a
summary description of the reserves process and if any wording
contained within differs from the Purchase Order, the Purchase
Order terms and conditions will govern.

You will see multiple reserves held and payback on the same PO
because after the initial airing, the system will read activity on each
of your PO’s each week, and if there are sales, the system will
release the old reserve, and send a new pair of documents (they
will equal zero) but the credit will be held and debit released. The
debit will net against the old reserve that was released and create
a payment due to you, the vendor. If there remains an open
balance on a particular PO, then there more than likely is inventory
still remaining that the reserves are held to cover. You can always
speak to your buyer to review your PO’s. They can determine what
the next steps are for your product; whether it will be aired again or
they plan to send it back to you.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

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What is the difference "A" terms are the initial payment terms. The "B" terms are the Accounts Payable ap.questions@qvc.com
between "A" terms and subsequent payment terms, which is the date all matters should be
"B" terms? resolved/concluded for a Purchase Order through the collaboration You can reference AP
of the vendor and the QVC buyer. QContacts.

What are QVC's QVC consignment payments are scheduled for the 30th of every Accounts Payable For Drop Ship and
consignment terms? month. Consignment payments are based on the net of customer Consignment inquiries:
shipped sales from the prior month plus/minus warehouse EDI208@qvc.com
adjustments, less any Purchase Order reserves or other charges per
the purchase order. Consignment reserves are released the
subsequent month with that current month's activity. A customer
order is considered shipped when the product has been packed by
the warehouse and delivered to the carrier for delivery to the end
user (customer). Please note: this is a summary description of the
consignment process and if any wording contained within differs
from the Purchase Order, the Purchase Order terms and conditions
will govern.

What are QVC's drop- QVC drop-ship terms are 45 days from the Sunday after receipt of Accounts Payable For Drop Ship and
ship terms? the ship confirmation. Drop-ship payments are based on the net of Consignment inquiries:
customer shipped sales, less any applicable reserves or other EDI208@qvc.com
charges as required by the Drop Ship Agreement. A customer order
is considered shipped when QVC receives and processes the
delivery confirmations sent by the vendor. Please note: this is a
summary description of the consignment process and if any wording
contained within differs from the Drop Ship Agreement, the Drop
Ship Agreement terms and conditions will govern.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

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What payment methods For domestic shipments, QVC payments are made by check, and Accounts Payable We have separate team
does QVC utilize? Epayables (through the Visa network). For the Epayables payment that handles vendor set
method, we issue a credit card number to the vendor to process up in the system. For all
their payments. When a payment is due, a notice/remittance changes that may affect
advice is sent to the vendor and the payment can then be payments (i.e. change in
processed by charging the credit card number provided and for remittance address)
the amount shown on the notification. QVC does not charge a fee
vendors should contact
for this payment method however, the vendor may incur their
the Master Data Team at
normal merchant fees charged by their bank or merchant
services. We do have electronic pay methods available but varying US.VendorSetup@qvc.co
day terms and/or discounts may apply. For international or import m.
shipments, we mainly utilize Letters of Credit.
What is an LC or Letter of A Letter of Credit (LC) is a payment method that QVC utilizes for Accounts Payable ap.questions@qvc.com
Credit? some direct-import purchases. Payment is sent to a vendor's bank
from our bank after presentation of the proper documents. You can reference AP
QContacts.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

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What is a chargeback? There are two types of chargebacks: Accounts Payable and non- Accounts Payable ap.questions@qvc.com
compliance (VCB). Accounts Payable chargebacks are
You can reference AP
discrepancies between the vendor invoice and the QVC receipt of
QContacts.
goods record. These would include such items as short shipments
and incorrect pricing. VCBs are fees charged to the vendor for non-
compliance to the QVC shipping and packaging guidelines.

Accounts Payable chargebacks have a specific naming

convention: IDMxxxxxxXX. Copy is available on the Vendor Portal
under the specific line posted. VCB details are available on the
Portal in the section: Shipments > RTV.

How much does QVC Charges vary depending on the infractions found with the shipment. Accounts Payable ap.questions@qvc.com
charge for Charges are outlined in the Quality Assurance section under vendor
chargebacks? You can reference AP
chargebacks each particular commodity, i.e. hard goods, apparel,
QContacts.
jewelry, etc.

Who can I talk to, or how If your question is about a VCB, please contact the VCB Accounts Payable ap.questions@qvc.com
do I contest a QVC Department at 484-701-1498 or vendorcompliance@qvc.com, or contact
chargeback? You can reference AP
your buyer.
QContacts.

If your question is about an AP chargeback, please contact your

Accounts Payable Specialist or email ap.questions@qvc.com.

Where do I look on the Access the Vendor Compliance Section on the left navigation Accounts Payable ap.questions@qvc.com
Vendor Portal to find my panel to find a VCB chargeback. Access either the open or
chargeback? You can reference AP
payment section to find the document you wish to view, and then
QContacts.
click on the underlined invoice number which navigate you to the
chargeback detail.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

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Accounts Payable chargebacks have a specific naming

convention: IDMxxxxxxXX. Copy is available on the Vendor Portal
under the specific line posted. VCB details are available on the
Portal in the section: Shipments- > RTV.
Who is my Accounts Accounts Payable Specialists are assigned alphabetically to vendor Accounts Payable ap.questions@qvc.com
Payable contact? accounts, so you may be in touch with a specific contact. However,
you may send your questions to ap.questions@qvc.com, but please You can reference AP
only send your inquiries either to the Specialist or the email address, QContacts.
not both. For Drop Ship and Consignment inquiries, please email
EDI208@qvc.com.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

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What is QVC2? QVC2 is our second channel that allows us to give the customer Alternate Channels Contact your buyer.
even more QVC in one day. It allows us to counterprogram against
our first channel- QVC. This benefits the customer by always
providing her an option of what to watch.

What is BeautyiQ? BeautyiQ was launched in October of 2016 as the world’s first live, Alternate Channels Contact your buyer.
multiplatform network dedicated to beauty.
How many people do QVC 2 reaches 54 million homes. BeautyiQ reaches 47 million Alternate Channels Contact your buyer.
the alternate channels homes.
reach?
Is there an additional Like the main channel, there is no fee to have your item featured Alternate Channels Contact your buyer.
cost to a vendor to on the alternate channels. However, vendors should factor in the
appear on the additional additional cost for guests and other broadcast-related costs.
channels?
What product categories Year to date, our highest performing categories have been Alternate Channels Contact your buyer.
have been successful on Household and Garden. Apparel and Accessories. Jewelry and
QVC 2? Beauty have been challenging.

How does QVC 2 affect Current QVC customers' spending has increased 12% after they Alternate Channels Contact your buyer.
current QVC customers' begin to engage with QVC 2 versus customers who do not engage
spending/shopping with QVC 2.
habits?
What are the The QVC 2 Customer is a highly engaged customer. She is slightly Alternate Channels Contact your buyer.
demographics of QVC 2 older and has a higher salary than the QVC Main Customer.
and BeautyiQ?
BeautyiQ customer is highly engaged beauty customer and
averages about 54 years old, about 4-5 years younger than the
QVC 1 core customer.
How does the QVC Main There is a channel finder on the QVC.com program guide page. Alternate Channels Contact your buyer.
Customer know if their The customer can type in their zip code, looking up their cable
cable network provides provider and see if QVC 2 or BeautyiQ is available.
QVC 2 or BeautyiQ?
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

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Do you always offer the Yes, we do. We make sure pricing is still accurate before Alternate Channels Contact your buyer.
QVC 2 or BeautyiQ rebroadcasting a show.
Customer the same
pricing structure as QVC Yes, all BeautyiQ customer are directed to the QVC product
Main? pages/cart.
If the price of an item is Not necessarily. We have the ability to repackage a show of item Alternate Channels Contact your buyer.
going to change from sells from QVC Main with our clip-aggregated content type. The
what it was on QVC functionality of this content type updates the graphics with the
Main, does that preclude current pricing of the item.
it from being on the
alternate channels?
How are QVC 2 and Sales at the item level are best viewed in the Sales by Date Range Alternate Channels Contact your buyer.
BeautyiQ sales being Report on the Vendor Portal; vendors can enter the date range for
reported on the Vendor when an item appeared on these alternate channels. Please refer
Portal? to the Sales & Inventory Reports job-aids and recordings for more
information.
How is success measured We measure success by sales, new names, and viewership. Alternate Channels Contact your buyer.
on the alternate
channels?
Is there a way to know It’s not something we currently have the functionality to do but is Alternate Channels Contact your buyer.
(receive notifications) something we will keep in mind for future system enhancements.
when one of our shows or
items is going to be re-
broadcasted on QVC 2
or BeautyiQ?
What is counter- Counterprogramming works when one of our alternate channels Alternate Channels Contact your buyer.
programming? create a block of programs specifically designed to create variety
and make sure our viewers are able to find their favorite items on
one of our platforms. For example, during cooking shows our
viewers can often find jewelry or apparel on QVC2.
What is live-to-tape? A live-to-tape show is a pre-recorded show that was shot with Alternate Channels Contact your buyer.
multiple cameras and edited live as it is being filmed and
recorded. This looks/feels exactly like a live show but, unlike a re-
broadcast, a live-to-tape never premiered as a live show.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT
Frequently Asked
Question(s)
What is a Rebroadcast?
Can a new Vendor or
new product be
launched on QVC 2 or
BeautyiQ?
Must an item/group have
inventory in all SKU’s to air
on QVC 2?
Who should we talk to if
we have a show idea for
QVC 2 or want to get our
product on the channel?
How long can an item be
re-aired on alternate
channels?
Are alternate channels
only in the US, or are you
testing in other countries
as well?
Is there an example of
one product working on
QVC Main but not
working on the alternate
channels? Or vice versa?
What do the following
acronyms mean- SD,
ODP, WSL?
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A show that previously aired on QVC or QVC 2 and is airing again Alternate Channels Contact your buyer.
in its entirety, like a re-run.
Yes, we have launched brands in hour long show formats on QVC Alternate Channels Contact your buyer.
2 in the past. Examples of this are Casper Mattress, Bowflex Fitness,
and the Amazon Echo.
Yes, BeautyiQ launched over 50 new brands in 2017.
This varies depending on category. It would be up to the planner Alternate Channels Contact your buyer.
to decide how many SKU’s need to be in stock to air on QVC 2.
Reach out to your Merchant partners for show requests and ideas Alternate Channels Contact your buyer.
for our alternate channels.
It all depends on the pricing and inventory. If the item has Alternate Channels Contact your buyer.
inventory, the pricing is still accurate and the show is still hitting
goal, we can rebroadcast it.
Typically a BeautyiQ show with a Steal airs 6-8 times within the 24
hour Steal period. A BeautyiQ show that doesn’t have a Steal or
expiring offers typically re-airs 5 times within a two week period.
Other markets have similar channels but we are the only market Alternate Channels Contact your buyer.
that has a mix of Live, Clip-Aggregated and Delay programming.
An example of success was with the Garden category in 2015. The Alternate Channels Contact your buyer.
Garden business was doing well on QVC Main but was doing
exceptional on QVC 2. As a result, we chased the business and
added additional rebroadcasts and live hours to support the
category.
SD- Standard definition cable Alternate Channels Contact your buyer.
ODP- One Day Only Priced items
WSL- While Supplies Last
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

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Who can I talk to about Not every item requires a video for on-air presentation. The Category Category Producer
getting a video made? Category Producer will determine if a video is necessary. *Your Production
Category Producer is assigned by your Category. Your buyer can
provide you the contact information for your Category Producer.
Work with your Category Producer on whether you need a video
and if so, what content should be included. They can provide
guidelines and recommendations

Who is responsible for The vendors are responsible for providing video. Before creating a Category Category Producer
providing the product video for your item, consult your Category Producer who can Production
demonstration video? provide direction, best practices, and recommendations for
production teams familiar with QVC format and guidelines.

What are the Video tape guidelines have been established by the Category Category Category Producer
requirements for the Production team. Your Category Producer can provide you with a Production
video? copy of this detailed document. If you aren't sure who your
Category Producer is, you can contact your buyer

Am I required to provide Work with your Category Producer on whether you need a video Category Category Producer
an on-air demonstration and if so, what content should be included. They can provide Production
video guidelines and recommendations.
for my product?

How long does it takes QVC is currently working on a robust file sharing solution for all Category Richard.Congdon@qvc.c
for video to be uploaded outside customers. Until this is complete, our Supervising Editors Production om
to the FTP site? recommend using file sharing companies like Hightail and Dropbox.
or
You will find their services to be easy to use and the delivery of files
John.A.Davis@qvc.com
very quick. As always, send us only HD acquired content, 1920 x
1080 files with the lightest amount of compression. Your files should
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be several hundred MBs for: 30 - :60 clips. Please note that files
delivered as DVCPROHD 1080i60 will expedite our processes. Make
sure the files are sent to your QVC Category Producer with
appropriate names and item numbers.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

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What is the role of the Your Ecommerce manager’s role is to invite, engage and cultivate Digital Commerce eCommerce Category
eCommerce Manager? shopping enthusiasts through product discovery, value and Team
education on QVC’s digital platforms.

What is the best way to Curalate SHARE is a vendor Dropbox-like tool where you can Digital Commerce Organic Social
share image assets with upload image assets for review for potential placement across all Team/eCommerce
the digital commerce QVC digital platforms. Please share content as soon as possible Category Team
team? and consistently to maximize your potential exposure. For further
steps and your personal Curalate SHARE account activation,
please reach out to our Organic Social team at
organicsocial@qvc.com. You can also email your eCommerce
Category Team.

Who creates the images All on-air products are photographed in QVC's Digital Digital Commerce eCommerce Category
of my product for Studio and appear as the primary image on the QVC.com product Manager
QVC.com? detail page. Additional vendor- supplied images can be added to
the More Views section below the primary image. Contact the
appropriate eCommerce Category Team responsible for that
product category. Your buyer can put you in contact with your
eCommerce Category Team contact.

Can QVC post about my QVC’s flagship & host posting strategy is a mix of content to help Digital Commerce eCommerce Category
brand on social? our customers discover products & promotions, form connections Team
through personal stories and stay up to date on the most relevant
trending topics. The social team works closely with eCommerce &
business partners to promote offers & products. To keep the social
team aware of your own posting for potential re-shares, please be
sure to tag QVC & QVC hosts.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

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Can I takeover QVC’s This is a strategy we use on a very limited basis and would be part Digital Commerce eCommerce Category
Instagram or QVC social of a larger social strategy. In these instances, QVC would reach Team
accounts? out to you for participation.

What does the The ecommerce team provides the overall strategy and execution Digital Commerce eCommerce Category
eCommerce team do? for QVC products across the digital platforms. The Ecommerce Team
team works as a liaison between the various marketing teams
across the organization: social/host social, E-marketing and On-line
marketing. In developing these strategies, we have received
questions from our vendors, such as who to contact for
eCommerce support and tagged links and when an item/brand
can be promoted. Since every strategy is different, we encourage
you reach out to your individual ecommerce partner with any
questions and to ensure your item or brand is being supported in
the most efficient way possible.

What are tagged links? Tagged links are shortened hyperlinks to QVC.com used to track Digital Commerce Digital & Social Team
engagement & sales metrics

What does mobile web Mobile web refers to access to the world wide web, i.e. the use of Digital Commerce Digital & Social Team
refer to? browser-based Internet services, from a handheld mobile device,
such as a smartphone or a feature phone, connected to a mobile
network or other wireless network

What does tablet web Tablet web refers to access to the world wide web, i.e. the use of Digital Commerce Digital & Social Team
refer to? browser-based Internet services, from a handheld tablet device,
such as a smartphone or a feature phone, connected to a mobile
network or other wireless network
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What is an app? App - is A self-contained program or piece of software designed to Digital Commerce Digital & Social Team
fulfill a particular purpose; an application, especially as
downloaded by a user to a mobile or tablet device.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

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Where do I find the You can logon into the QVC Vendor Portal and follow the following Drop Ship Drop Ship
requirements for drop- path: QVC Vendor Portal - > Homepage -> General Guidelines ->
ship? Drop Ship
What is drop ship? Drop Ship is the fulfillment of orders, direct from a vendor or Drop Ship Drop Ship
fulfillment center, to the end consumer. Drop Ship adds and
broadens the QVC product mix and increases QVC’s ability to offer
new and unique items.

The Drop Ship department is designated as QVC’s primary point of

contact regarding operational related issues. The primary role of
Drop Ship is to manage the approval of new vendors as well as the
performance to QVC metrics of the existing vendors.

What is CommerceHub? CommerceHub (CH) is an application service provider who Drop Ship Drop Ship
provides the communications link between QVC and its associated
drop ship vendor network. Using a translation engine as its base, CH
provides the vendor a connection option to receive order
information, which best suits their needs. Regardless of how QVC
communicates with CH, the vendor can receive order information
in any format (EDI, XML, Flat Files, and Internet). CH will work with
the vendor for the best communications set-up for them, and
insure compliance with QVC. CommerceHub (CH) generally will
not speak with a vendor until QVC Drop Ship vendors the vendor’s
account over to them.
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Are there fees associated Vendors are required to sign a contract with CH in order to process Drop Ship Drop Ship
with CommerceHub? orders for QVC. Vendors are responsible for both the
CommerceHub set up fee ($500 for the browser based application
or $1500 for the integrated application), transaction fees ($0.50 per
order) and monthly fees ($55 per month). All noted CommerceHub
costs are the current standard fees, however they can vary based
on the extent of each individual vendors requirements. These
noted costs should be used as an estimate and are subject to
change. The vendor pays all fees directly to CommerceHub.
CommerceHub
customersupport@commercehub.com
(518) 886-0700

Is it a QVC requirement No, it is not a requirement that you drop ship. The product Drop Ship Drop Ship
to use drop-ship? category determines whether an item is eligible for drop-ship.
However, if you're providing extended assortment products you
must be able to comply with the Drop Ship Requirements.

What are the shipping Shipping guidelines can be found on the QVC Vendor Web. To Drop Ship Drop Ship
guidelines for drop ship Access the vendor web, please contact QVC Vendor Relations at
items? VendorPortal@QVC.com.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT
Frequently Asked
Question(s)
Are the vendor’s
responsible for loading
inventory on CH?
Do Vendors need to use
the GBS crack ‘n peel
pack slip stock?
Where does a vendor
acquire blank label stock
for printing pack slips for
QVC Orders?
Are there fees associated
with Verified Label?
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Yes, the vendors are required to load their inventory on Drop Ship Drop Ship
CommerceHub (CH) at least one week prior to an on air date,
once one of the Drop Ship Coordinators will notify you once
inventory should be loaded. For Extended Assortment vendors,
please do not load inventory prior to one of the Drop Ship
Coordinators notifying you to load inventory. If you load inventory
prior, your inventory will not transmit to QVC.
Yes, vendors are required to use the GBS crack ‘n peel pack slip Drop Ship Drop Ship
stock. The stock comes in cartons of 1000 units and is currently
$68.75 plus shipping charges. The exception would be for product
that ships via a carrier, the Waybill will be used as the customer’s
invoice.
All vendors will be responsible for ordering and maintaining Drop Ship Drop Ship
inventory for blank Electronic Data Interchange (EDI) label stock.
The contact information for ordering blank EDI label stock is:
Verified Label
customerservice@verifiedlabel.com
(800) 764-6110
Primary Contact: Ray Sikorski
Secondary Contact: Michael Hulslander
Verified label is the contact to order blank label stock. Vendors are Drop Ship Drop Ship
responsible for the associated charges of the blank stock. The
charges are based on the quantity of labels ordered and the
delivery method to each vendor.
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What determines Drop Ship is defined as product that is shipped directly from a QVC Drop Ship Drop Ship
whether or not a product approved vendor and/or distributor, directly to the QVC Customer.
is Drop Ship?
This can include product that QVC prefers not to bring into a QVC
Distribution Center due to the size and/or commodity such as
perishables, plants, LTL and personalization.

QVC utilizes CommerceHub, a provider for hosted integrations and

providing complete visibility and management of the QVC Drop
Ship Network.

Is additional equipment In order to process orders through CommerceHub, via a browser Drop Ship Drop Ship
needed to receive orders connection, a vendor must have an Internet connection and a
through CommerceHub? high-speed printer.

How long does the On The on boarding process with CommerceHub (CH) can take Drop Ship Drop Ship
Boarding process take approximately 1 -26 days as long as the vendor is engaged in the
with CommerceHub process.
(CH)?
What is a QVC Drop Ship The Drop Ship team provides education on Drop Ship requirements Drop Ship Drop Ship
Partnership? and expectations to set new vendors up for success.
The Drop Ship team manages the relationship between vendor
and CommerceHub (CH).
The Drop Ship team is the primary point of contact for vendors
regarding operational related needs.
The Drop Ship team works with vendors to achieve performance to
QVC metrics.
What carriers are utilized Current carries for QVC Drop Ship include: UPS, UPS MI, UPS Drop Ship Drop Ship
for QVC Drop Ship? SurePost and the United States Postal Service (USPS) if available.

What if a product is not If a product cannot be shipped via UPS or USPS, QVC will Drop Ship Drop Ship
able to ship via UPS or coordinate with one of our approved LTL carriers to deliver
USPS (i.e. Too large for oversized products.
UPS or USPS to carry)?
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
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Answer Department QContacts to
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Reference

Does the vendor need to A paper invoice for product shipped should not be sent to QVC. Drop Ship Drop Ship
send an invoice to QVC Upon confirmation of shipment to CommerceHub by the vendor,
for product that is drop payment will be processed according to the terms of the Purchase
shipped? Order and/or Drop Ship Agreement.

Why does each item A unique vendor SKU is needed for each color or size so that Drop Ship Drop Ship
need a unique vendor vendor the vendor load inventory, QVC knows where to load the
SKU? inventory. If the item is an advanced order and/or has a ship
week, even though it is the same item as the immediate ship, the
ship week item must have a different unique vendor SKU so that
inventory is transmitted to the correct item #.
How many days does a The vendor has 48 hours to, download the customer’s order, Drop Ship Drop Ship
vendor have to ship out package, ship, and confirm all orders on CommerceHub (CH).
and confirm a
customer’s order? Vendor must confirm orders on CH the same day as shipping and
not until the orders are on the truck. You cannot confirm orders
prior to the truck leaving your warehouse.

Vendors will be required to ship Monday – Friday unless Perishable

Food. All Perishable food vendors will ship Monday – Wednesday
unless shelf stable.
How many days does a The vendor has 48 hours to, download the customer’s order, Drop Ship Drop Ship
vendor have to ship out package, ship, and confirm all orders on CommerceHub (CH).
and confirm a
customer’s order? Vendor must confirm orders on CH the same day as shipping and
not until the orders are on the truck. You cannot confirm orders
prior to the truck leaving your warehouse.

Vendors will be required to ship Monday – Friday unless Perishable

Food. All Perishable food vendors will ship Monday – Wednesday
unless shelf stable.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
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Reference

How is customer returns All customer returns will come directly back to QVC with the Drop Ship Drop Ship
handled? exception of food, plants and LTL items. QVC has a return policy of
30 days but QVC expects the vendors to take back all returns
regardless of timeframe.

QVC never takes possession of LTL items. If a customer wants to

return a LTL item, the carrier will be notified and will then deliver the
return product directly back to the vendor.

For Food and Plant products, the customer is notified to destroy the
goods and not return it to QVC.
Do weekends count as Weekends are not considered processing days for Drop Ship items, Drop Ship Drop Ship
processing days for Drop unless specific arrangements have been made. Vendors will need
Ship items? to speak to QVC Drop Ship to identify all processing days.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
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Answer Department QContacts to
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Reference

How can I get my QVC currently broadcasts in the United States, United Global/Retail Brand Contact your buyer.
products on QVC in Kingdom, Germany, Japan, Italy, China and France. Each country Strategy
other countries? has its own buying (merchandising) staff that selects products for
that particular market. Buyers do share information on products
and some are sold in more than one country. If you have a
product you feel would be of interest to one of the other countries,
contact Vendor Relations (VR) and they can forward your
information. If an item is a strong performer on QVC in the U.S., the
VR Department can assist in making a referral to the UK, DE, and
Japan VR Departments.

Can QVC ship products QVC ships products to APO/FPO addresses Global/Retail Brand Contact your buyer.
from the U.S. to and some offshore locations, such as Guam, U.S. Virgin Strategy
international Islands, and Puerto Rico. We do not ship internationally.
customers?

Are all of QVC items Not all items offered on QVC in the U.S. will be offered on QVCi Global/Retail Brand Contact your buyer.
offered in the U.S. also markets (China, France, Germany, Japan, Italy and UK). Each has Strategy
sold by its own product mix.
QVC Germany, QVC
Japan, QVC Italy, and
QVC UK?
Will international QVC QVC U.S. does not fulfill orders for QVCi markets (China, France, Global/Retail Brand Contact your buyer.
locations fulfill their Germany, Japan, Italy and UK). Strategy
customer orders? Or will
QVC U.S. fulfill their
orders?
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
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Reference

How do I find someone If you or someone from your company will not be presenting the Guests/Talent Guest.Excellence@qvc.c
to present my product product, QVC can connect you to both experienced on-air Guests Service Center om
on-air? and brand new faces who can represent your product. Vendors
are accountable for all Guest fees.
Who pays for the on-air It is the vendor's responsibility to pay for the guest's appearance on Guests/Talent Guest.Excellence@qvc.c
guest? QVC. Service Center om

What is the certification QVC requires that all on-air Guests attend the Guest Excellence Guests/Talent Guest.Excellence@qvc.c
process to approve on- Seminar. The seminar is a certification course to make sure the Service Center om
air Guests? potential on-air Guest is a right fit for QVC and the brand. Prior to
attending the seminar the Guest should be the product expert. The
Guest Excellence Seminar will allow the Guest to understand who
the QVC customer is and how to connect with her at home. Only
the potential on-air Guests are permitted to attend the seminar. In
order to register, please reach out to Guest.Excellence@qvc.com
Are there any special All claims must be reviewed by QVC's legal department. They must Guests/Talent Contact your buyer.
rules associated with have substantiation and be approved by QVC legal before a Service Center
making on-air claims claim can be made.
about my products?

When do I need to arrive- The guest should arrive two (2) hours prior to when the host goes on Guests/Talent Talent Manager
ex- how long should I air. This could be over four (4) hours before the product airs. Service Center
arrive before I'm
scheduled to be on-air?
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
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Answer Department QContacts to
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Reference

Do you have an on-air QVC wants to help every on-air guest look his or her best when Guests/Talent Talent
dress code? appearing on air. The guest may contact their Category Producer Service Center Manager/Category
to find out what is appropriate to wear. Also, please reference our Producer
on air Image Guidelines.
Are there hair style and Guest should come to the studio with their hair and makeup Guests/Talent Talent Manager
makeup requirements? already complete. Guests book their Salon touch-up appointment Service Center
through the QVC Salon app or www.clients.mindbodyonline.com
and search QVC. For details, please reference the Salon brochure
here.

Can I be at QVC when If a guest is scheduled for your product, he or she must be here in Guests/Talent Talent Manager
my product airs on TV? order to meet with the host. A vendor may be here to support the Service Center
on-air sell, but only one (1) or two (2) people may accompany an
on-air guest.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
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Answer Department QContacts to
Question(s)
Reference

What is the best way to Best communication practices should be discussed Merchandising Contact your buyer;
contact my QVC buying during initial contact with your buyer, Associate buyer, Assistant Please reference
office? buyer, or Merch Trainee. QContacts for
Merchandising contact
information.
How long do you keep This varies by situation and should be discussed with your buyer Merchandising Contact your buyer;
my products at the and/or the RTV (Return to Vendor) team. Please reference
warehouse QContacts for
(distribution center) Merchandising contact
before you return them information.
to me?
Will I be notified when my If you're a guest, you'll be notified when your item is scheduled to Merchandising Contact your buyer;
product airs on TV? air. If you're not a guest, you should contact your buying office for Please reference
information. The guest can request, through their buyer, to receive QContacts for
an e-mail notification of when the item will air. Merchandising contact
information.

What do you mean Sales for every item are evaluated via dollars per minute, meaning Merchandising Contact your buyer;
when you talk about how many sales dollars are generated during the duration of the Please reference
"productivity" item's airing. So the higher the dollars per minute, the better the QContacts for
and "dollars per minute"? item's productivity. Merchandising contact
information.

How do we get a You'll need to reach out to your buying office for this information. Merchandising Contact your buyer;
calculation of the They will be able to provide you the calculation for S&H Please reference
shipping support costs QContacts for
before we commit to the Merchandising contact
Vendor Funded Shipping information.
program?
Who should be You will contact your QVC Buyer to make this request. Merchandising Contact your buyer;
contacted if the Please reference
Delivery window needs QContacts for
to be Merchandising contact
Changed? information.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
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Answer Department QContacts to
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Reference

Where can I find Purchase Orders may be viewed in several ways on the vendor Merchandising Contact your buyer;
Purchase Order portal under Product > Purchase Order > Find My Purchase Order. Please reference
information? You can sort by Status, SKN, and Create Date. Please note: QContacts for
Purchase Orders cannot be viewed in 'Purchase Order By SKN' until Merchandising contact
after the item's first airing. If you are having trouble with this information.
application on the Portal, you can contact
vendor.relations@qvc.com.
What does "sale" or QVC reserves the right to return unsold merchandise up to the Merchandising Contact your buyer;
"return" mean? percentage specified on the Purchase Order according to the Please reference
terms and conditions. You can view your Purchase Orders on the QContacts for
Vendor Portal by going to Product > Purchase Order. Merchandising contact
information.

What is your average Return rates vary among product categories. You can discuss the Merchandising Contact your buyer;
return rate? average for the product category with your buyer. Please reference
QContacts for
Merchandising contact
information.

When will my product An item automatically appears on the website after it's priced and Merchandising Contact your buyer;
appear on QVC.com? the inventory is loaded. Please reference
QContacts for
Merchandising contact
information.

How long will my product Product will be available on QVC.com as long as inventory is Merchandising Contact your buyer;
stay on QVC.com? loaded in the QVC system and is Waitlist- eligible. But please note Please reference
that QVC reserves the right to RTV goods, if applicable. QContacts for
Merchandising contact
information.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
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Answer Department QContacts to
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Reference

What is Waitlist? How will I Waitlist is a service offered to customers for items that sell out. It Merchandising Contact your buyer;
know when more allows them to place an order and wait for inventory to be Please reference
product is replenished. QVC has Waitlist analysts who work with the buyers to QContacts for
needed to fill Waitlist aggressively fill demand. After inventory arrives, orders may Merchandising contact
orders? automatically be released or customers will be notified, per their information.
request, prior to shipping. As long as the item is Waitlist-eligible, it'll
continue to be available on QVC.com. You'll be contacted by the
buyer when more product is needed to fill Waitlist orders.
Why are there other In addition to the products QVC sells on air, there are Merchandising Contact your buyer;
products similar to mine online-only items known as "extended assortment". Although these Please reference
on products don't appear on air, they may be similar in nature to on- QContacts for
QVC.com? air merchandise. Merchandising contact
information.

How can I get more of If you're interested in selling more product on QVC.com, contact Merchandising Contact your buyer;
my products on the Extended Assortment buyer responsible for your product Please reference
QVC.com? category. Your buyer can put you in contact with the appropriate QContacts for
EA buyer. Merchandising contact
information.

How much time will my
product get to be on air?
Duration of item sales time is determined by the Planner. Typically, Merchandising Contact your buyer;
the minimal amount of time a product will be scheduled to air is Please reference
four (4) minutes. Depending on whether the item has a guest or QContacts for
many feature demonstrations, it may receive more. Most, but not Merchandising contact
all guested and demonstrable products receive between six (6) information.
and eight (8) minutes.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT
Frequently Asked
Question(s)
When will Ontario, CA
DC PO’s be written?
If I am located on the
West Coast can I ship all
of my product(s) to the
West Coast DC?
Will I be notified if my
destination DC is
different than my usual
DC?
If my PO’s are split, will I
have different ship
windows for the East
Coast and West Coast?
Can I deliver multiple
PO’s with different Load
Numbers within the same
ship window using one
consolidated trailer?
Back to top
Team Contact/
Answer Department QContacts to
Reference
The QVC West Coast DC opens in July of 2016. PO’s with delivery Purchase Order Splits Supply Chain Operations
dates in July 2016 and after are eligible for West Coast delivery Coordinator or Vendor
regardless of when the PO was issued. Operations Coordinator
No, customer purchasing behaviors by region determine how Purchase Order Splits Supply Chain Operations
much of each product goes to each site regardless of vendor Coordinator or Vendor
location. Operations Coordinator
For systematic splits, the destination DC will be on each PO. If a Purchase Order Splits Supply Chain Operations
decision is made to split your PO after it is issued, Supply Chain Coordinator or Vendor
Operations will contact you directly. Operations Coordinator
Import Collect – Yes, because transit time to West Coast is different. Purchase Order Splits Supply Chain Operations
Coordinator or Vendor
Pre-paid – No. Operations Coordinator
**Please note, pre-paid PO’s have delivery windows, not ship
windows, which will remain the same. Vendors are responsible for
delivery to each site within the delivery window.
Yes, this is encouraged whenever possible. Purchase Order Splits Supply Chain Operations
Coordinator or Vendor
Operations Coordinator
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
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Answer Department QContacts to
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Reference

Will PO Numbers be the No, each DC will have its own designated Purchase Order Purchase Order Splits Supply Chain Operations
same across the split? associated. Coordinator or Vendor
Operations Coordinator

Are all product Yes. Purchase Order Splits Supply Chain Operations
categories subject to PO Coordinator or Vendor
split/regionalization? Operations Coordinator

Will my existing PO’s be Possibly. If an existing PO, slated for a single DC is selected to be Purchase Order Splits Supply Chain Operations
split? split after it has already been opened, Supply Chain will contact Coordinator or Vendor
you to discuss the logistics details. Operations Coordinator

Will low unit PO’s be A split is possible based on your product category and customer Purchase Order Splits Supply Chain Operations
eligible for PO purchasing behavior. Coordinator or Vendor
regionalization? Operations Coordinator

Can I use my own carrier Yes, with one exception. You must use QVC’s preferred dray carrier Purchase Order Splits Supply Chain Operations
to deliver product to a when delivering ocean containers, rather than trailers, to our Coordinator or Vendor
QVC DC? Ontario, CA distribution center. Operations Coordinator

For domestic trailers, you may utilize your own carrier; however, you
will not have drop privileges. This may come to be a disadvantage
as each DC has limited availability of live unload appointments.

**To view QVC’s preferred carrier list and freight terms policy:
Navigate to General Guidelines > Supply Chain > Supply Chain
Appendix AA Carrier Listing

Supply Chain Operations

What if a split PO causes If a split results in LCL or LTL & you are an Import or Domestic Collect Purchase Order Splits Coordinator or Vendor
LCL (less than container vendor. Operations Coordinator
load) or LTL (less than
trailer load)? Please contact your Supply Chain Operations Coordinator about
consolidation opportunities.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
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Question(s)
Reference

What if splitting PO’s This should be discussed with your buyer during cost negotiations. Purchase Order Splits Supply Chain Operations
causes added Please talk to Supply Chain about QVC importing the goods or Coordinator or Vendor
transportation costs to managing the domestic freight. Operations Coordinator
the vendor?

How do I become a Please contact your Supply Chain Operations Coordinator or Purchase Order Splits Supply Chain Operations
collect vendor? Vendor Operations Coordinator. Coordinator or Vendor
Operations Coordinator

How will PSFGA (Pre- If all PO’s can be inspected in the same location on the same visit, Purchase Order Splits Supply Chain Operations
shipment Finished Goods there will only be one inspection and one fee assessed. If the Coordinator or Vendor
Audits) be managed for inspector has to go to different locations or to the same location at Operations Coordinator
PO Splits? different times, a fee will be assessed for each PO. For additional
information, please contact your PSFGA Coordinator.

Supply Chain Operations

Does TOP (Top of No, first piece QA requirements are set at the SKN level, not PO Purchase Order Splits Coordinator or Vendor
Production or QA First level. Operations Coordinator
Piece Sample)
requirement change if
my PO is split?
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT
Frequently Asked
Question(s)
How can I make sure the
proper people in my
company are receiving
PSFGA/FGI requests or
dispositions?
How do I know if a PO is
selected for PSFGA?
How can I request
samples from the
inspection to be
reviewed by QVC if my
PO fails inspection?
Can product be
inspected if it is not fully
packaged or barcoded
for shipment to QVC?
Can inspection be done
in multiple lots?
Who do I contact if I am
not ready for an
inspection that has
already been
scheduled?
Back to top
Team Contact/
Answer Department QContacts to
Reference
In order to make sure the proper people are receiving FGI emails, PSFGA psfga@qvc.com
you must contact the FGI department directly and have our system or PSFGA QContacts
updated with the proper contact information.
You will receive a PSFGA notification email within 2 weeks of the PO PSFGA psfga@qvc.com
creation letting you know if your PO has been selected for PSFGA. or PSFGA QContacts
In order to have QVC review samples after the PSFGA is PSFGA psfga@qvc.com
completed, you must contact your PSFGA Coordinator and or PSFGA QContacts
request that samples be pulled by the Inspector and sent to
QVC. We will not accept any samples sent directly from the
vendor or factory.
Yes. While not ideal, we can inspect product prior to finished PSFGA psfga@qvc.com
packaging and barcoding. This is acceptable when inspection or PSFGA QContacts
takes place at the factory and packaging and labeling is
completed at a separate location.
Yes. If the Inspection Service Provider is able to accommodate a PSFGA psfga@qvc.com
multi-lot inspection we can inspect in multiple lots. There is a fee or PSFGA QContacts
associated for each lot of inspection. Please refer to our FGI
guidelines for the PSFGA fee schedule.
The factory must reach out to the Inspection Service Provider and PSFGA psfga@qvc.com
submit a revised booking form when an inspection needs to be or PSFGA QContacts
rescheduled.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
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Reference

Is there a charge for At least 48 hours is required to cancel or change an inspection. If PSFGA psfga@qvc.com
cancelled inspections? the factory fails to cancel the inspection and our Inspection or PSFGA QContacts
Service Provider arrives at the factory and is unable to conduct
inspection, a fee will be assessed for the aborted inspection. The
aborted inspection fee is $1500.00

What is the criteria for The initial screening of approved POs involves the Vendor Finished PSFGA psfga@qvc.com
selecting PO’s for Goods Tier model. Under the Vendor Finished Goods Tier model, a or PSFGA QContacts
PSFGA? vendor is assigned a Tier level based on their Finished Goods
Acceptance (FGA) score on a rolling 12 month basis. Based on a
vendors Tier level at the time of PO approval, QVC identifies the %
of POs that will be randomly subjected to a finished goods audit,
by PSFGA or at the QVC DCs. TSV POs are excluded from the tier
model and are always eligible for a finished goods audit. POs that
have been randomly selected for a finished goods audit are then
screened to determine if they are eligible for a PSFGA. Generally,
any PO >$10K that was randomly selected for a finished goods
audit via the tier model is eligible for PSFGA. Additional criteria
such as lead time, national brand and availability of PSFGA
resources also influences to the decision to select POs for PSFGA. In
most cases, QVC would prefer to conduct the finished goods audit
on eligible POs via the PSFGA process rather than upon receipt at
the DCs.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
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Reference

What is PSFGA? PSFGA means "Pre Shipment Finished Goods Audit". During a PSFGA psfga@qvc.com
PSFGA, your or PSFGA QContacts
product is inspected either at your manufacturing facility or at an
intermediate warehouse AFTER all, or almost all, of the production is
completed and BEFORE it's shipped to QVC. This is done to reduce
the possibility of shipping non-conforming goods to the QVC
Distribution Center. Please refer to the Chapter 3, "Finished Product
Audits" document for your specific product line.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT
Frequently Asked
Question(s)
How will I be notified
when the QA Guidelines
change?
What is the definition of a
First Piece QA Sample?
Where do I send my First
Piece QA Sample?
How/where do I find out
if my sample passes the
QA process?
Back to top
Team Contact/
Answer Department QContacts to
Reference
Any changes will be sent to you via the Monthly Change Notice, Quality Assurance Quality Assurance
which is emailed out the first Wednesday of every month.
In order for the First Piece Sample evaluation to be valid, the First Quality Assurance Quality Assurance
Piece QA Sample must be representative in all respects of the
actual production, including all of the following: product
features/function, packaging, inserts, graphics, warranty and
instructions, materials, composition/construction, aesthetics,
product attributes, specs/measurements. **Any deviation or
exception must be clearly indicated, in writing by the vendor at the
time of sample submission, and expressly approved by Corporate
QA. **Product that is shipped to QVC and QVC customers must be
exactly the same as the First Piece Sample. Any bulk goods arriving
at a QVC warehouse that deviate from the approved sample, no
matter how slightly, may be rejected and returned to the vendor,
at QVC's sole discretion.
The First Piece QA Sample should be submitted to the buying Quality Assurance Contact your buyer.
office.
The QUEST system automatically sends an e-mail to Quality Assurance Quality Assurance
vendor-specified contacts for that item when a sample is received
by QA (NOT when it's received by the QVC merchant). When the
evaluator establishes the final disposition (pass, conditional, or
reject), QUEST automatically sends a sample completion e-mail to
the vendor contacts for that item. When this notice of completion is
sent, an HTML copy of the evaluation report will be attached the e-
mail. The complete evaluation report will also be posted on the
Vendor Portal.
This information can be found by logging onto the Vendor Portal.
Select the Product tab on the left, then select the Quality
Assurance from the drop down. Under the First Piece Evaluation
section, select First Piece Evaluation Results. In the box on the right,
enter a SKN number or select from the List, then hit Select.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
Frequently Asked
Answer Department QContacts to
Question(s)
Reference

How long can I expect Allow 5-7 business days for the First Piece QA Evaluation to be Quality Assurance Quality Assurance
the QA process to take? completed (once samples have been received into the QA
system). QA urges you to ensure that a First Piece QA Sample is
made available for evaluation as soon as possible. QA also urges
you to do your part by reading and understanding the appropriate
product category guidelines, which can be found on the Vendor
Portal.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
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Answer Department QContacts to
Question(s)
Reference

Does QVC recommend This information is found on the Vendor Portal under Shipment, then Supply Chain Supply Chain
a specific carrier? Distribution Center Shipment. You will find the list in QVC Supply
Chain Inbound Transportation Manual under QVC Drop Privilege
Carriers section or by clicking here.

Do I have to make an This information is located on the Vendor Portal. A list of Distribution Supply Chain Supply Chain
appointment before Center e-mails and phone numbers can be found in the QVC
delivering my Supply Chain Inbound Transportation Manual- Pre-Paid Shipments
product to the section- “Secure a Delivery Appointment”. Click here to view it.
warehouse (distribution
center)?
Where should I place my The information can be located in the QA Packaging and Labeling Supply Chain Supply Chain
barcode label? Manual on the QVC Vendor Portal. Click here to view it. There are
also packaging and labeling job aids located on the vendor portal
for your convenience.

What do you mean by A salable unit refers to one QVC SKU. More information can be Supply Chain Supply Chain
"salable unit"? found in the QA Packaging and Labeling Manual on the Vendor
Portal.
Who pays for Please refer to the freight terms on the Purchase Order. Supply Chain Supply Chain
transportation to the FOB (Import Collect) - QVC collects from FOB Port
QVC warehouse DDP/DAP (Pre-Paid) - Vendor delivers to designated QVC DC
(distribution center)? FCA (Domestic Collect) - QVC transports product from vendor’s
domestic warehouse.
Can I split my shipment You're not confined to a set amount of shipment numbers within a Supply Chain Supply Chain
to QVC, e.g., send part Purchase Order. Each shipment number will have its own load
now and number, so, shipments can be shipped on different dates.
the rest at a later date? However, you, the vendor, are still responsible to have all delivery
appointments inside the ship window.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
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Answer Department QContacts to
Question(s)
Reference

Do I get to pick which The Purchase Order will specifically tell the vendor which Supply Chain Supply Chain
warehouse (distribution distribution center the product will be sent.
center) to
send my product to?
Where do I find Information regarding packaging is found on the Vendor Portal in Supply Chain Vendor Operations
packaging the Packaging & Labeling Manual under Product, then QA section.
requirements? Click here to view.

Am I required to use a Bar code labels are required on all salable units and master cartons Supply Chain Vendor Operations
bar code? (when used) per QVC Packaging and Labeling Manual located on
Vendor Portal.
What type (format) of QVC prefers vendors to use the Code 128B bar code format, but Supply Chain Vendor Operations
bar codes can I use? the UPC-A and EAN13 formats will also be accepted as long as the
UPC is cross referenced in QVC’s system & all other requirements
are met. Please submit UPC information to your buyer.
Information regarding barcoding is found on the Vendor Portal
under the QA section in the Packaging & Labeling Manual. Click
here to view.

What are the rules for QVC does not require vendors to ship their product in master Quality Assurance Vendor Operations
master cartons? cartons. If salable units are at least 1 cu. ft. master cartons are not
acceptable.
Information regarding master carton requirements is found on the
Vendor Portal under QA section in the Packaging & Labeling
Manual. Click here to view.
Can I use pallets when I Pallets may be used for shipping product into a QVC distribution Supply Chain Vendor Operations
ship my product to QVC? center for domestic product. QVC does not permit wooden pallets
– OR - am I required to from overseas on ocean containers.
use pallets for my
shipment? Does QVC list Vendors shipping product via LTL (Less than Truckload) are required
their pallet requirements? to palletize. If not using pallets, you must ship via parcel carrier.
FREQUENTLY ASKED QUESTIONS BY DEPARTMENT Back to top

Team Contact/
Frequently Asked
Answer Department QContacts to
Question(s)
Reference

Please refer to Packaging and Labeling Manual under QA section

of the requirements for specifics on the type of pallet QVC
accepts, as well as required information for the pallet label.

Do you recommend any QVC has two recommended domestic bar code label suppliers: Supply Chain Vendor Operations
domestic bar code Verified Label & Print, Inc.
companies? 6302 Benjamin Road, Suite 411
Tampa, FL 33634
Phone: 813-290-7721
Fax: 813-290-7731
Toll Free: 800-764-6110
E-mail: customerservice@verifiedlabel.com www.verifiedlabel.com

FineLine Barcode Technologies

3145 Medlock Bridge Road
Norcross, GA 30071
Phone: 678-969-0835
Fax: 678-969-9201
Toll Free: 800-500-8687
E-mail: QVC@finelinetech.com www.finelinetech.com
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Do you recommend any QVC has two recommended overseas bar code label suppliers: Supply Chain Vendor Operations
overseas bar code Hong Kong FineLine Barcode Technologies LLC LTD
companies? Unit 19-21, 21/F, Corporation Park
11 On Lai St. Shatin, Hong Kong Phone: 852-2156-9788
Fax: 852-2156-9166
Contact: Andy Leung
E-mail: order@finelinetech.com.hk
Shenzen FineLine Barcode Technologies LTD
1st Floor, No. 27 Building
Ke Ji Yuan
Nan Shan District, Shenzhen
Phone: 755-2650-1338
Fax: 755-2650-1699
Contact: Simon Kwok
E-mail: order@finelinetech.com.hk
Can you recommend a A list of fulfillment/rework houses is located in the Help section on Supply Chain Vendor Operations
fulfillment house? the Vendor Portal.
When should the QVC The delivery appointment must be made a minimum of ten days Supply Chain Supply Chain
warehouse be prior to PO Last Delivery Date. The appointment can be made by
contacted to set up a the carrier or the vendor by providing the load # to the DC
delivery appointment? Inbound Scheduler via email (preferred) or phone.
Who is allowed to set up
the delivery DC contact information can be found on the Vendor Portal in the
appointment? Supply Chain Inbound Transportation Manual. Click here to view.

What chargebacks are You will find the Vendor Chargeback policy in the Vendor Portal. Supply Chain Vendor Compliance
incurred due to
rescheduled deliveries?
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What is an Advance Ship An Advance Ship Notice (ASN) notifies QVC how the vendor will Supply Chain Supply Chain
Notice? ship the product to QVC and when it will arrive. This is required to
be submitted at least 10 days prior to PO Last Delivery Date.
How does supply chain QVC supply chain is the distribution channel that takes a product Supply Chain Supply Chain
work at QVC? from the vendor's warehouse, through the QVC delivery process,
and, finally, to the end consumer. Supply Chain Specialists work
with you to help carry out the coordinating activities with shipping
arrangements and entering vendor shipping information into QVC's
system so the warehouse can receive the product accurately and
in a timely manner.
Who is my supply chain The Supply Chain specialist is assigned to a vendor to help Supply Chain Supply Chain
representative? throughout the entire shipping and delivery process. Should your
specialist not be in the office on a particular day, you'll be directed
to our Supply Chain Hotline at 484-701-6606 and/or
SupplyChain@QVC.com.

Does QVC have EDI? At this time, QVC does not have EDI resources. Supply Chain Supply Chain
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What is the difference QVC has three categories for describing products shipped back to RTV Contact your buyer.
between a customer the vendor of record. "QA rejected" product has failed inbound QA
return and a audits and is being returned for vendor "rework". "Stock balanced"
vendor return? product is unsold, first-quality goods. These are typically returned if
the item didn't perform as expected. "Customer returns" are items
purchased by the customer and returned for
credit from QVC. This product may be damaged, missing original
packaging, or incomplete.

Who can I talk to about The buyer is always the first point of contact for questions RTV Contact your buyer.
my vendor returns? concerning the account or product returns of any type. For
additional information, contact Julie Bray, QVC Returns Manager,
at Julie.E.Bray@qvc.com or 484-701-1453.

How long does QVC This can vary depending on the nature and category of product. RTV Contact your buyer.
keep my unsold product Jewelry lines may have a longer active lifespan, while cosmetics
before it's may have "best used by" dating that would drive decisions more
returned to me? quickly.

Who pays for return QVC pays all freight expenses associated with domestic customer RTV Contact your buyer.
transportation? returns. Stock balancing and QA rejected returns may be subject
to freight expenses by the vendor.

What is QVC's customer QVC's customer return policy can be found on QVC.com. RTV Contact your buyer.
return policy? Generally, it limits returns to 30 days, but exceptions can be made
to satisfy customers in extenuating circumstances.
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How long do you keep QVC will warehouse goods for a minimum of 45 days after an item RTV Contact your buyer.
my products at the airs. This is to capture additional buy-anytime sales and customer
distribution center before returns.
you return them to me?
How long will I be Customer return privileges are negotiated at the point of purchase RTV Contact your buyer.
responsible for customer and a higher cost per unit is paid to account for this privilege. As a
returns? result, QVC will exercise RTV (Return to Vendor) privileges for the life
of the product.

How can I get my Provide an "Open Returns Authorization Number" to QVC RTV RTV Contact your buyer.
customer returns shipped department, and Customer Returns will be shipped back to your
back faster? company without having to contact you.

What information do I Please provide a Returns Authorization Number (RAN) (up to 20 RTV Contact your buyer.
need to provide when characters) and the address you want the inventory shipped to,
QVC requests that along with the name and phone number for the receiving
inventory be returned? warehouse. Provide the RAN for Stock balances (unsold inventory)
and QA rejections to your buyer. And provide a RAN for customer
returns to your RTV expeditor upon request.

What is the timeframe for Please provide a RAN (up to 20 characters) as soon as possible, as RTV Contact your buyer.
which QVC expects to QA rework shipments will not be shipped until they receive one.
receive a Returns Please provide a RAN for customer returns within five (5) business
Authorization Number days.
(RAN)?
How do I become a QVC has established an easy-to-use online marketplace for the RTV Contact your buyer.
vendor of the QVC liquidation of customer-returned and close-out inventories. The
Liquidation Department? inventory is sold by the pallet or truckload and includes a wide
variety of products. Log on to www.qvcliquidation.com for more
information.
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How is QVC apparel QVC-US Size 8 is equivalent to Size S. QVC-US Size 20W is equivalent Tech Design Apparel Contact your buyer.
sized? to Size 1X.

**Please refer to the Size Chart on the QVC Fit Guide for further
sizing clarification.

**Please also refer to attached link for Global Sizing Translations.

Who determines if a style QVC Buyers determine which styles are offered in Petite/Tall when Tech Design Apparel Contact your buyer.
is offered in Petite/Tall? they are negotiating the Buy, or at the latest, by Proto-Fit.

Who releases specs for QVC Technical Design will request Petite/Tall fit samples after the Tech Design Apparel Contact your buyer.
Petite & Tall following fit Regular Base Size fit approval. QVC Technical Design will provide
approval? measurements for 1st fit Petite/Tall sample submissions in Missy Base
Size and Plus Base Size.

Does the vendor need to Yes, trims should be submitted to the QVC Buying Team & QVC Tech Design Apparel Contact your buyer.
submit trims for Design Team for approval.
approval?

Can we submit the Missy No, Missy & Plus fit sample submissions must be together. Tech Design Apparel Contact your buyer.
& Plus fit samples
separately?

What is the QVC grade QVC Technical Design will provide you with QVC’s blank grade Tech Design Apparel Contact your buyer.
rule? rule, upon request. The grade rule is provided as an opportunity for
our vendor partners to become acclimated to QVC’s alpha &
numeric size breaks.
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Can style-specific Graded specs cannot be released on styles that have not been fit Tech Design Apparel Contact your buyer.
graded specs be approved. Please allow adequate timing in your time & action
released prior to fit (T&A) calendar to include the required proto-fit session and fit
approval? approval process.

What are the After Missy Base Size and Plus Base Size are approved for fit, a TSV Tech Design Apparel Contact your buyer.
requirements for size run will be requested by QVC in all sizes, representative of all
submitting a TSV size run? production colors, before proceeding to production. The Vendor
will be responsible for measuring each full size run sample, before
submission, using QVC’s established point of measure (POM)
codes. The measurement paperwork must be attached to fit
samples for submission. If the style is offered in a print, the full size
run should reflect the bulk production print. The TSV full size run
should also be packaged to reflect bulk production.

Who receives TOP TOP samples are submitted to QVC’s Buying Team and Quality Tech Design Apparel Contact your buyer.
sample submissions? Assurance (QA) Team for evaluation.

What are QVC’s fit We fit on live models and body forms to execute the best apparel Tech Design Apparel Contact your buyer.
standards? fit for the QVC customer. We also pay close attention to brand
essence and garment aesthetics to assign fit descriptors that align
with the intended fit of each apparel item. If you are interested in
purchasing QVC’s preferred body forms, please contact the
Technical Design department in your Global Market.

Does QVC utilize the It is important to note that QVC’s fit standards may vary slightly Tech Design Apparel Contact your buyer.
vendor’s fit standards? from the vendor’s. Within our fit sessions, we are conscious of
maintaining the brand essence, however QVC owns the fit. The fit
will evolve to meet QVC’s established fit standards and grading.
QVC will drive Labeling and Packaging Placements.
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Are there QVC There are no specific requirements regarding main label type. The Tech Design Apparel Contact your buyer.
requirements for main label is determined by the garment aesthetic/fabrication & brand
label design/ essence. We rely on our vendor partners to provide us with
placement? proposed label placement and packing requirements from the
placements and label types found on QVC’s vendor portal. Once
the label/packing suggestions are submitted by the vendor
partner, the Technical Designer will approve or suggest another
type from the list.

Who receives fabric Fabric testing results are submitted to QVC’s Quality Assurance Tech Design Apparel Contact your buyer.
testing results? (QA) Team.

What size should Proto-Fit Proto samples should be developed in Missy Base Size. Tech Design Apparel Contact your buyer.
samples be developed
in?

Are Proto-Fit samples the Proto samples should be in similar fabrication and construction as Tech Design Apparel Contact your buyer.
same as Production Fit production fit samples.
samples?

When are Proto-Fit Proto-Fit samples must be measured before the actual Proto-Fit Tech Design Apparel Contact your buyer.
samples measured? session, by the vendor. The measurement worksheet must be sent
with the proto-fit samples for efficient review of the samples.

What if there are sample Based on proto sample revisions, the vendor will develop a 1st fit Tech Design Apparel Contact your buyer.
revisions that need to be sample pattern in Missy Base Size and Plus Base Size. Both samples
made? should be submitted for fit together.
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What are the Production Missy Base Size and Plus Base Size samples must be submitted for fit Tech Design Apparel Contact your buyer.
Fit Sample Submission together. Missy Base Size and Plus Base Size samples must be
Requirements? measured by the vendor team, before submission, using QVC’s
point of measure (POM) codes.

The measurement paperwork must be attached to fit samples for

submission.

Fit Samples must be submitted in production fabrication, with

correct trims and garment construction.

Fit samples must adhere to all requested measurements and

approved construction details.

How are fit issues The QVC Technical Designer will rely on close partnership with a Tech Design Apparel Contact your buyer.
addressed and resolved? Technical Design contact, within the vendor team, to address
concerns via email/phone during the fit process to proactively
resolve fit issues.
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What training is available A Vendor Onboarding page is located under the “Working with
for new vendors? QVC” section on the Portal. There are many recorded webinars Vendor Portal
and training materials to assist you with your onboarding as a new
QVC vendor. You can also fund helpful job aids under each Vendor Education &
separate department listed on the portal. We also offer live Engagement
Onboarding Webinars the first week of each month. Portal articles
linking to the webinar registration page are added each month.

How do I navigate If you are having difficulties navigating the Portal, you can reach Vendor Portal Vendor Education &
through the Vendor out to vendor.relations@qvc.com for assistance. Engagement
Portal?

What is the role of the The Company Admin has additional responsibilities in the Portal Vendor Portal Vendor Education &
Company Admin? within the Profile application, such as: managing access to the Engagement
Portal for their company's users, creating new user access for their
company, authorize and control access by security level, maintain
accurate Contact information, reset user passwords for their
company, manage inactivation process for a Vendor Portal user.
How can other Please reach out to a Company Admin for your account; they are Vendor Portal Vendor Education &
individuals from my responsible for managing user access. Company Admin is the Engagement
company gain access to individual most actively engaged with QVC. If you do not know
the Portal? who this is, you may contact Vendor Education & Engagement at
vendor.relations@qvc.com. Please reference this job-aid here for
assistance in adding/removing users if you are the Company
Admin.
What do I do if I forget Any user who has answered their security questions can reset their Vendor Portal Vendor Education &
my password or need a own password by clicking on “Forgot Your Password” tab. If you Engagement
password reset? have not answered your security questions under the Password tab
in your profile, please contact our IT Help Desk at 484-701-8999,
Option 1.
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Who should I contact if I Your first point of contact should be your Company Admin for your Vendor Portal Vendor Education &
can't get into the Vendor account. If you are not sure who that is, please reach out to Engagement
Portal? Vendor Education & Engagement at vendor.relations@qvc.com.

What happens if I am Portal lockouts occur after 3 unsuccessful login attempts and last Vendor Portal Vendor Education &
locked out of the Portal? for approximately 30 minutes. During that period you will not be Engagement
able to access your account or reset your password. The Vendor
Relations team is not able to unlock accounts or reset passwords at
any time. After the 30 minute lockout concludes you may attempt
to login to your account.

How do I update my When logged into the portal, select “Reset Security Questions” in Vendor Portal Vendor Education &
security questions? the upper right of the portal home page. Follow the prompts to Engagement
reset your security questions.

How do I change my When logged into the portal, select “Password” in the upper right Vendor Portal Vendor Education &
password? of the portal home. Follow the prompts to reset your password. Engagement

Who in my company All those working on the QVC account should have access to the Vendor Portal Vendor Education &
should have access to Vendor Portal. There is no limit to the number of users a company Engagement
the Vendor Portal? can have. Each user can be granted access to the departments
they work in; i.e. Quality Assurance, Shipments, Accounting, etc.
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Where do I direct Guest All inquiries pertaining to the Guest Calendar should be directed to Vendor Portal QVCTalent@qvc.com
Calendar questions? QVCTalent@qvc.com.

How do I get back to the Click on the "Vendor Portal" logo in the upper left corner. You can Vendor Portal Vendor Education &
home page of the log out by selecting “Logout” on the top right. Engagement
Vendor Portal?

When should I request As soon as the buyer notifies a company that they intend to write a Vendor Portal Vendor Education &
access for the Vendor Purchase Order and QVC sets up the vendor in our system, the Engagement
Portal? designated President and Primary contact will be sent an invitation
to register for the Portal. From there, both the President and Primary
contact have the ability to add more users to their vendor
account. Please reference this job-aid here for assistance
adding/removing users.
Where can I find my sales You can view your sales by clicking on the "Sales" tab on the Vendor Portal Vendor Education &
information on the homepage. Then, look under "Sales By Show," "Sales Engagement
Vendor Portal? By Vendor," or "Sales By SKN."

Who from my company Onboarding Webinars are listed by the various QVC departments Vendor Portal Vendor Education &
should review the and provide overviews of the operational requirements of those Engagement
recorded onboarding departments. Your role should determine which training is required.
webinars and training From the Home Page, under “Working with QVC”, go to Vendor
materials Onboarding. All Training Materials and Webinars are available to
anyone that is interested and can be reference at any time.
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What communications Vendor Education & Engagement sends out various Vendor Portal Vendor Education &
can I expect to receive communications regarding updates and QVC news frequently to Engagement
from QVC? active vendors. They send monthly “Change Notice” emails on the
first Wednesday of the month that outline all changes to policy,
procedure, and content, much of which is housed on the Vendor
Portal. Active vendors and guests will also receive weekly “In Case
You Missed It” emails on Fridays that contain Vendor Portal articles,
Newsroom releases, upcoming webinar dates, training tips, etc.

Make sure to check the Vendor Portal often, for there will be
frequent announcements and articles posted to the carousel on
the homepage.
At what point should our You should begin to review onboarding training as soon as you Vendor Portal Vendor Education &
company be reviewing become a QVC vendor and revisit the onboarding materials as Engagement
training materials on the needed throughout your relationship with QVC. To view
Vendor Portal? onboarding navigate to “Working with QVC” and select Vendor
Onboarding.