Information about

The Copenhagen Metro

Date: 2008-09-09
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Table of contents
1. Purpose and background ............................................................................... 3
2. About Metroselskabet .................................................................................... 3
3. Metroselskabet's vision for The Copenhagen Metro ....................................... 3
4. The Copenhagen Metro today ........................................................................ 4
4.1 Type and sections ......................................................................................4
4.2 Fare system and connection to other public transport.....................................4
4.3 "Timetable" ...............................................................................................5
4.4 Metro trains ..............................................................................................6
4.5 Daily operation of the Metro ........................................................................6
4.6 Current organization ..................................................................................6
4.7 Specific passenger groups...........................................................................7
4.8 Traffic handling .........................................................................................7
4.9 Technique and safety .................................................................................7
4.10 Safety approval of The Copenhagen Metro ....................................................7
5. Operation and maintenance of The Copenhagen Metro today ........................ 8
5.1 Operation .................................................................................................8
5.2 Maintenance .............................................................................................9
5.3 Reporting – Operation and maintenance .......................................................9
5.4 Management systems.................................................................................9
5.5 IT systems.............................................................................................. 10
6. Further information ..................................................................................... 10
6.1 Acts, announcements and standards .......................................................... 10
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1. Purpose and background

For the continued operation and maintenance (O&M) of the Copenhagen Metro, Met-
roselskabet I/S is inviting O&M providers to prequalify for a subsequent tender of
the O&M services.

The O&M services have until now been carried out by Ansaldo STS. Ansaldo was
awarded the Transportation System contract (TS contract) in connection with the
tender for the construction of the Copenhagen Metro. The TS contract included de-
livery of the railway technical part of the infrastructure and the rolling stock, and
operation and maintenance of the new Metro for a period of five years until October
2007 with an option for a further three year period. Metroselskabet has used the op-
tion extending the contract period to October 2010. Ansaldo has – with the approval
of Metroselskabet – engaged MetroService A/S as a subcontractor.

This description is for information purposes only. The conditions of the new O&M
contract will be described in the tender package.

2. About Metroselskabet
In October 2007 the former Ørestad Development Corporation was divided into The
CPH City & Port Development and Metroselskabet.

The purpose of Metroselskabet is to:

1. Operate the Copenhagen Metro.
2. Build and operate a new metro line – Cityringen. Cityringen is a circle line with
17 stations. It is planned to open for passengers in 2018. The building and op-
eration of Cityringen are not part of this tender.

Metroselskabet is owned by:

• The Municipality of Copenhagen 50.0 pct.
• The Danish State 41.7 pct.
• The Municipality of Frederiksberg 8.3 pct.

3. Metroselskabet's vision for The Copenhagen Metro

The vision is a Metro which preserves and enhances the qualities of Copenhagen as
an environmentally sound, modern city ready to play its role as a leading North-
European capital.

The goals for the operation are a metro that in a cost effective way:
• Has a high operational reliability and provides the passengers with the best pos-
sible comfort and security.
• Has a high level of railway safety, using the latest international standards for
safety as the basis for construction, operation, maintenance and approval.
• Has a high level of service and information.
• Has a minimal environmental impact.
• Provides good working conditions for its staff.
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4. The Copenhagen Metro today

4.1 Type and sections

The Copenhagen Metro is a driverless metro system serving the Cities of Copenha-
gen and Frederiksberg. The Copenhagen Metro has two lines running from suburban
Vanløse to Vestamager and Lufthavnen (Copenhagen Airport), both situated on the
island of Amager. The lines share common tracks between Vanløse and a bifurcation
after Christianshavn. The sections from Nørreport to Vestamager and Nørreport to
Lergravsparken opened in 2002. The section from Vanløse to Nørreport opened in
2003 and the final section from Lergravsparken to Lufthavnen opened in 2007.

Map of the metro lines

It takes 23 minutes to travel from Vanløse to Vestamager or Lufthavnen. Most pas-

sengers spend a maximum of 6-7 minutes at a time on the Metro. The lines cover
21 km – 10 km in tunnels and 11 km on elevated tracks and embankment. There
are 22 stations of which 9 are situated underground. The control and maintenance
centre is situated in connection with the terminal station Vestamager.

4.2 Fare system and connection to other public transport

The Copenhagen Metro is part of the public fare system in the Copenhagen metro-
politan area which also includes the suburban railway (S-tog), intercity- and regional
trains, local railways and busses. The Copenhagen Metro cannot change their ticket
prices single-handedly. The O&M contract is therefore not a concessions contract. A
new ticket system based on smart cards is planned to be introduced in public trans-
port in the greater Copenhagen area in the autumn of 2010.
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Map of the metro lines, suburban railways (S-tog) and regional train lines including
transit stations

In addition to this it is possible to transit to busses at most stations.

4.3 "Timetable"
The Copenhagen Metro is planned to run 24 hours a day seven days a week. The in-
terval between departures varies according to time of the day and day of the week.
During the day trains depart with such short intervals that timetables are not neces-
sary for the passengers. The passengers are only informed of the time interval be-
tween the trains. The average travel speed including stops is approximately 40
km/h.
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4.4 Metro trains

There are 34 metro trains in total. The trains are 39 m long with three cars on
shared bogies. They have 6 doors on either side. The total normal capacity of each
train is 300 passengers. The trains have no driver cabin but both front ends are
equipped with a lockable control panel for manual driving in emergency situations.
Besides the metro trains a number of service vehicles are available.

4.5 Daily operation of the Metro

Managing and control of the Metro takes place from the central control room. The
Metro trains and stations are designed to function without dedicated staff. Thus
there are no regular procedures tying staff to trains and stations. The sale and can-
celling of tickets take place from vending and cancelling machines and all permanent
surveillance of the operation takes place from the control room. It is possible for the
passengers to get in contact with the control room from permanent emergency call
points in trains and at stations, and it is possible for the control room to communi-
cate with the passengers via the trains’ and the stations’ public address system.
Both trains and stations are monitored via CCTV (Closed-Circuit TV). All recordings
are stored.

4.6 Current organization

The current organization can roughly be summarized as:
• Management and administration
• Safety organization: ensuring that all safety requirements are fulfilled at all
times, and maintaining and developing safety cases and a hazard log.
• Control room: controlling traffic, technical installations, passenger information
as well as access to restricted areas.
• Technical staff: ensuring maintenance of the whole system including the rolling
stock.
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• Service staff: assisting passengers, ensuring safety and remedying minor tech-
nical errors. A number of stewards are constantly circulating the trains and sta-
tions.
• Technical experts: experts within the areas of i.e. the systems (ATC, SCADA,
PS&IS)
• Education: ensuring a comprehensive training and education of the staff. This is
essential for successful and safe operation of the metro.

4.7 Specific passenger groups

The Metro system is designed to be used by any groups with special needs. This ap-
plies to children, parents with prams, groups of children, physically and visually dis-
abled, etc. Important elements are the platform-level boarding, lifts between street
and platform, tactile markers and the call points mentioned above. Bicycles are with
certain restrictions allowed on the trains. Special instructions for these groups and
other information can be found on The Copenhagen Metro's website (www.m.dk).

4.8 Traffic handling

The Copenhagen Metro is double-tracked and the traffic is normally handled as
right-hand driving. However, the system allows automatic operation in both direc-
tions on all tracks. All stations are constructed with centrally-placed platforms and
the two tracks are connected between approximately every third station. In connec-
tion with planned maintenance during night-time operations and technical errors on
trains or a track section, it is thus possible to close off one of the tracks on a sec-
tion. Due to the centrally-placed platforms this can be done without special warning
or special precautions at the stations. The trains are also automatically driven to the
part of the control- and maintenance area where the daily routines such as internal
and external cleaning and shunting take place. The trains are only handled manually
in the proper workshop areas. The automatic and the manual areas are clearly sepa-
rated. Besides the shunting possibilities at the control- and maintenance centre
there are pocket tracks along the rail lines.

4.9 Technique and safety

The Copenhagen Metro has a traditional 1435 mm rail gauge. The traction power is
750 V DC and is being supplied via a third rail. The automatic train control system
for the trains (ATC system) is a line block system. There is no external signalling.
The trains run according to an internal time table. It is, however, possible to control
them on the basis of the distance between the trains (even distribution of running
trains). The nine tunnel stations and the station "Lufthavnen" (the airport) are
equipped with platform doors for safety reasons. At the remaining stations the
safety at the edges of the platforms are covered by systems detecting persons or
objects on the tracks. The systems are either based on infrared rays or radar rays.
All platforms and trains are equipped with emergency stops which can be activated
by the passengers. Furthermore, all trains are equipped with derailment and colli-
sion detectors in the front, the activation of which will result in an emergency brake
being applied.

4.10 Safety approval of The Copenhagen Metro

The safety of The Copenhagen Metro has been approved according to a process
agreed with the Danish Ministry of Transport in June 1995.

In May 1996 the Act on Railway Safety was passed (lov om jernbanesikkerhed). This
includes the regulation for railway service on light rails which describes the special
conditions of The Copenhagen Metro. In 2008 the act has been replaced with Act on
Railway (lov om jernbane).
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Today the National Rail Authority (Trafikstyrelsen) which reports to the Danish Min-
ister of Transport is the safety authority with regards to inspections and approvals.

The Accident Investigation Board is responsible for investigating specific hazardous

events on the basis of the information required by law.

The safety approval mentioned earlier rests on four cornerstones:

1. BOStrab - defines on a comprehensive level the requirements for the safety of
the technical installations and for the safety of the O&M provider and its em-
ployees. BOStrab is supported by a long list of technical detailed requirements
embodied in the so-called "Richtlinien".
2. The CENELEC-norms - defines a safety life-cycle process (EN-50126 called the
RAMS norm) for the entire installation and the safety requirements for the soft-
ware for the communication and signalling systems for railways (EN-50128)
and, finally, safety requirements for hardware for the communication and sig-
nalling systems for railways (EN-50129).
3. NFPA-130 - defines the requirements for emergency exits and installations
which either prevent fires from breaking out or diminish the effect of fires which
might have broken out.
4. The association and the use of an independent assessor who, in the case of The
Copenhagen Metro, is TÜV InterTraffic in Cologne. The assessor is the inde-
pendent, technical "expert" who goes into details in connection with the techni-
cal solutions and controls that the supplier's technical deliveries adhere to the
determined safety requirements.

5. Operation and maintenance of The Copenhagen Metro today

5.1 Operation
Operation includes all activities related to passenger service and operation of all the
technical systems and subsystems of The Copenhagen Metro.

Operation includes among others:

• Responsibility for all operation-related activities, operational reliability and
safety of operation
• Operation of trains and technical systems
• Planning of operation
• Operation of central control room
• Coordination of procedures and actions during fall back and emergency situa-
tions
• Emergency Management planning
• Staff on trains and at stations
• Passenger information
• Cleaning
• Reporting
• Surveillance
• Training and education of the staff
• Ticket control
• Daily operation related to among others:
o Railway infrastructure
o Tunnel and construction installations
o Security installations
- Admission control systems
- CCTV systems
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- Video and tape-recorders

o Building installations
o ATC systems
o Communication systems
o Ticketing systems
o Operation of civil works and buildings
o Heating, lighting and supply of electricity and water

5.2 Maintenance
Maintenance comprises all installations, which are in broad outline:
• Rolling stock
• Control and maintenance centre
• Electrical and mechanical installations
• Tunnels, elevated bridges and embankments
• Stations and other buildings
• Permanent way
• Technical systems, for example ATC, ATP etc.
• SCADA
• SAP

Maintenance comprises both preventive and corrective maintenance.

Today the maintenance standard of the above installations is based on the operation
and maintenance manuals of the supply contracts, which in details determine the
maintenance tasks, its execution intervals, consumption of spare parts etc. to
achieve the expected service life.

Part of the planned maintenance is based on The Copenhagen Metro's safety objec-
tives and is thus intended to eliminate the risk of dangerous mistakes as far as prac-
ticable.

Based on the above-mentioned the preventive as well as the corrective maintenance

is planned, controlled and reported in the maintenance system mentioned in the fol-
lowing paragraph 5.5.

5.3 Reporting – Operation and maintenance

The state of the operation and maintenance of The Copenhagen Metro must be re-
ported continuously.

The purpose of reporting is to provide Metroselskabet with precise and sufficient

documentation of the performance of the contract regarding safety, management,
operation, maintenance, passenger service etc.

Below are examples of what to report within operation and maintenance:

• Performance and operation status
• Incidents and accidents
• Maintenance status and plans
• Passenger satisfaction
• Internal audit and inspections

5.4 Management systems

The tasks of the O&M contract are managed by means of several management sys-
tems.
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The management systems must be maintained and developed, and it must be en-
sured, that the systems are described and adjusted as a part of the quality man-
agement system, which at any time must reflect the organisation and its tasks with
responsibility and authority.

5.5 IT systems
A number of different IT systems are attached to operation and maintenance of The
Copenhagen Metro. These can be divided into the following two main groups:

1. Closed systems for management of railway infrastructure, rolling stock and civil
works. These include ATC system, SCADA system, passenger safety and infor-
mation system etc.
2. Systems with limited external access for planning, administration, QA, account-
ing, storage control, planning and reporting on maintenance and data bases for
configuration and recording. SAP is used as an overall modular designed plat-
form for these systems.

All systems are owned by Metroselskabet and will be at the O&M provider’s disposal.

6. Further information

6.1 Acts, announcements and standards

The construction, operation and maintenance of The Copenhagen Metro are stipu-
lated in a series of laws, announcements and standards. These include among oth-
ers:

• Lov om Metroselskabet og Arealudviklingsselskabet (Act on Metrosel-

skabet and Arealudviklingsselskabet) regulating the structure and operation
conditions of Metroselskabet.
• Lov om jernbane (Act on Railway) generally defining the conditions for railway
operation and establishing the special conditions for safety on light rails, includ-
ing the basic standards for approval of safety, organisation and process.
• Bekendtgørelse om jernbanevirksomhed på letbaner (Notice on Railway
Operation for Light Rail) defining the particular conditions applying to The Co-
penhagen Metro, including a definition of the O&M provider as both infrastruc-
ture manager and railway operator.
• Bekendtgørelse om sikkerhedsgodkendelse af infrastrukturforvaltere
(Notice on safety approval for infrastructure managers etc.) describing the re-
quirements to the O&M provider for obtaining a safety certificate as infrastruc-
ture manager.
• Bekendtgørelse om sikkerhedscertifikat til jernbanevirksomheder (No-
tice on safety certificate for railway operators) describing the requirements to
the O&M provider for obtaining a safety certificate as railway operator.
• Jernbanesikkerhedsdirektivet (Directive 2004/49/EC of the European Par-
liament and of the Council of 29 April 2004 on safety on the Community's rail-
ways). Contrary to other countries Denmark has chosen to include The Copen-
hagen Metro in the implementation of the safety directive in Danish law.
• Bekendtgørelse om administration m.v. af stærkstrømsloven (Notice on
management etc. of the Act on Heavy Current). Consolidated Act no. 990 of 8
December 2003 on existing Act on Heavy Current (Stærkstrømsloven).

For further information about the above please refer to the homepage of The Na-
tional Rail Authority, www.trafikstyrelsen.dk and www.sik.dk.
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Furthermore, the above-mentioned documents lay down part of the basic standards
for The Copenhagen Metro. From the basic standards the following norms and stan-
dards are particularly emphasized:

• ISO 9001-2000 regarding quality management

• BOStrab with appurtenant Richtlinien
• DS/EN 50126 regarding the RAMS process
• DS/EN/50128 regarding safety requirements for software
• DS/EN/50129 regarding safety requirements for electronics