Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
INTRODUCTION
(2011), communication is an essential element for the success of any organization. For
organizations to function well, they need to communicate within themselves as well as with the
that is both understood and accessible to members. Having a good communication among the
members of an organization such as public school heads and teachers can create a harmonious
working relationship among them. Thus, being able to live one of Deped's mission in which
subordinates to follow (Barrett, 2006) effectively. Leadership is not limited to those who hold
managerial or supervisory positions. Leaders include any subordinate who goes above and
and the potential barriers to communication which leads up to communication satisfaction in the
workplace.
In particular to the school setting, the intent of this study is to assess communication
satisfaction among teachers and how it is related to their working relationships with their school
heads in public integrated schools in the DepEd (Department of Education) Division of Calamba
City. This study also aims to identify relevant activities and seminars to deepen and strengthen
This research aims to asses communication satisfaction and its correlation to the working
relationship of school principals and teachers. Specifically, this study is designed to answer the
following questions:
a. Gender
b. Education Attainment
c. Years of Service
d. Position or Rank
a. Personal Feedback
b. Supervisor Communication
c. Subordinate Communication
d. Horizontal Communication
e. Communication Climate
f. Media Quality
3. What is the manifestation of indicators of a harmonious working relationship between school
4. What is the correlation of communication satisfaction and school head - teacher working
relationship?
5. What are the suggested activities and seminars to be conducted to deepen and strengthen the
leadership skills?
School Head - Teacher Working Relationship on Public Integrated Schools of Deped Calamba
1. Determine the distribution of school principals and teachers in terms of profile such as:
a. Gender
a. Education Attainment
b. Years of Service
c. Position or Rank
a. Personal Feedback
b. Supervisor Communication
c. Subordinate Communication
d. Horizontal Communication
e. Communication Climate
f. Media Quality
3. Identify the manifestation of indicators of a harmonious working relationship between school
4. Determine the correlation of communication satisfaction and school head - teacher working
relationship.
5. Identify the suggested activities and seminars to be conducted to deepen and strengthen the
leadership skills.
This study will further strengthen and create harmonious working relationship among the
school heads and teachers in public integrated schools of Deped Calamba City. The result of this
study could be the basis of the Division of Calamba City to improve and align activities and
seminars with regards to communication and leadership skills aside from academic and
For the School Heads and Teachers, this will deepen and strengthen their working
relationship and would create a harmonious working environment for them. Thus, would help
them to achieve Deped's goal of protecting and promoting the right of every Filipino to quality,
The scope of this study is specific only to the assessment of communication satisfaction
and school head - teacher working relationship and its correlation in which would also identify
activities and seminars related to leadership and communications skills resulting to a harmonious
Definition of Terms
The definition of terms will help the readers of this study to further understand the
terminologies used.
Communication satisfaction, defines the level of satisfaction of each school head and
teacher in terms of giving feedbacks, communications coming from the superior and
school heads and teachers. It is whether the school head consider the teachers as part of his or her
Implementing Units are public secondary schools which consist of 50 and above teaching
personnel and has their own finance department which handles the schools' budgetary and
accounting transactions.
CHAPTER II
This chapter presents the discussion of related literature and studies. Important
information are required and all variable references such as books, journals and case studies are
used and gathered. These reviews will help the researcher to acquire better understanding about
this study.
success of an organization, and therefore, should have a fundamental role in the strategic
subordinates to follow (Barrett, 2006) effectively. Leadership is not limited to those who hold
managerial or supervisory positions. Leaders include any subordinate who goes above and
and the potential barriers to communication which leads up to communication satisfaction in the
workplace.
Furthermore, Ludema and Di Virgilio (as cited in Bouckenooghe & Menguc, 2010)
explained that communication increases organization members’ readiness for change. It provides
information on the intentions and exigency for change. Inadequate dissemination of information
frequently results to widespread gossips that facilitate a heritable condition for the development
Research of Downs and Hazen (as cited in Ziuraite, 2008: 4-5) came up with the
dimension includes the degree to which subordinates “feel that their efforts are Communication
satisfaction and working relationship 51 recognized, their superiors understand their problems,
and the criteria by which they are being judged are fair.” Supervisor Communication “covers
both the upward and downward aspects of communicating with supervisors,” whereas
and their willingness and capability to send good information upward.” Meanwhile, horizontal
communication “shows the extent to which horizontal and informal communication is accurate
and free flowing. This factor also includes satisfaction with the activity of the grapevine.”
information about their immediate work environment and includes both information received by
Downs and Hazen (as cited in Ziuraite, 2008: 4-5) further defined the other constructs
and one of which is the organizational perspective dimension as “the satisfaction with the
broadest kinds of information about the organization as a whole such as its goals and
other hand, reflects communication on both: organizational and personal levels. This dimension
“meet organizational goals and makes them identify with the organization. It also includes
estimates of whether or not people's attitudes toward communicating are healthy in the
organization.” And finally, media quality dimension “reflects the helpfulness, clarity, and
quantity of information associated with channels such as publications, memos, and meetings.”
flow and relationships with other members and superior in an organization whereas Leader
Member Exchange (LMX) refers to the effective interaction between superiors and subordinates
involves exchange behaviors between the two which lead to the establishment of the mutual
relationship and, in turn, further develop a high level of mutual respect and trust with one another
According to the dissertation of Joan Glover (2012), positive and effective relationships
that motivate teachers may be influenced by a principal through the creation of professional
working conditions. When considered as an administrator distanced from the direct contact of
students as compared to classroom teachers, a principal's impact on student learning and teacher
practice may appear to be indirect. However, the relationship between principal and teacher is
effectiveness by recognizing and acting upon the elements essential in quality relationships.
Synthesis
communication processes varies, and the level of their impact on member relationships adapts to
Joan Glover (2012), positive and effective relationships that motivate teachers may be influenced
by a principal through the creation of professional working conditions. As we all know school
heads are treated professionally by the teachers and it was always kept in mind.
The way to improve communication and working relationships among the school heads
and teachers is by providing relevant activities and seminars to deepen their understanding about
communication and leadership. In such a way, a harmonious working relationship and workplace
will be achieved.
Theoretical Perspective
The theoretical perspective of this study is inspired by the research paper "A Case Study
in 2012.
Positive and effective working relationship among the school heads and teachers may
result to a harmonious workplace. As a result their working relationship may have an impact to
The level of communication satisfaction will be measured and also the correlation of
communication and work relationship among the school heads and the teachers. The data will be
obtained through survey questionnaires and upon completion, the researcher will analyze and
interpret the data obtained. Based on the data and analysis the researcher will now recommend
ways on how to improve the communication and working relationships among the school heads
and teachers.
Philosophical Underpinnings
questionnaire to be answered by the school heads and teachers. by analyzing and interpreting the
data obtained, the goal of assessing the communication and work relationship among the school
heads and teachers will be determined through the numerical results of the respondents. Through
Bouckenooghe, D., &Menguç, B. (2010, May). Organizational politics and the moderating role
https://www.tandfonline.com/doi/abs/10.1080/1359432X.2011.591573
http://www.diva-portal.org/smash/get/ diva2:202585/FULLTEXT01.pdf
Hsiung, H. H., & Tsai, W. C. (2009). Job definition discrepancy between supervisors and
https://onlinelibrary.wiley.com/doi/abs/10.1348/096317908X292374.