THE ISABELA STATE UNIVERSITY

San Mariano Campus

CITIZEN’S CHARTER

PERFORMANCE PLEDGE
We the Isabela State University employees, pledge to serve our students and other clients with utmost
dedication and excellent service by way of timely and prompt execution of our frontline services through:

- Visible, adequate and accurate information guides;

- Equal treatment to students and other clients;

- Responsive to feedbacks;

- Transparent in all transactions.

We believe that we are a “University of People and Nature.”

 FEEDBACK AND REDRESS MECHANISM
Please let us know how we have served you through any of the following:
- Accomplish our Feedback Form available in the offices and put in the suggestion box.
- Send your feedback through e-mail (isu_sanmariano@yahoo.com)
- Talk to our OFFICER OF THE DAY
If you are not satisfied with our service, your written/verbal complaints will be
immediately attended to by the Officer of the Day at the Public Assistance and Complaint
Desk.
THANK YOU for helping us continuously improve our services.
 FRONTLINE SERVICES
1. Registrar’s Office
A. Admission of New Students, Transferees and Continuing Students
ADMISSION OF NEW STUDENTS, TRANSFEREES AND CONTINUING STUDENTS
Schedule of Availability of Service:
Monday to Friday
During off-teaching hours
Who may avail of the Service:
ISU Students
What are the Requirements:
For Freshmen: High School Report Card and/or Form 137; Birth Certificate; Photocopy of Good Moral Character; and Duly Accomplished Admission Form
Transferee Students: Transfer Credentials; Birth Certificates; Good Moral Character; Duly Accomplished Admission Form
Old Students: Certification of Grades and Duly Accomplished Pre-enrollment Form
Duration: 1 minute
How to avail of the Service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Submit the required documents Receive and evaluate the 1 minute Dr. Clarina S. Sarmiento
documents/credentials of the students
submitted
END OF TRANSACTION
B. Registration Of New Freshmen/Transferees & Continuing Students

REGISTRATION OF NEW FRESHMEN/TRANSFEREES & CONTINUING STUDENTS

Schedule of Availability of Service:
Monday to Friday
During off-teaching hours
Who may avail of the Service:
Incoming Freshman/Transferees/Continuing Students
What are the Requirements:
Duly accomplished admission form, pre-registration, Official Receipts
Duration : 5 minutes
How to avail of the Service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Submit the duly accomplished admission form for Encode/countercheck subjects to be enrolled, 1 Dr. Clarina S. Sarmiento
enrollment assess fee and print the same minute/stud
ent
2 Continuing students will present the pre- Encode/countercheck subjects to be enrolled, 1 Dr. Clarina S. Sarmiento
registration duly signed by the registration assess fee and print the same minute/stud
adviser ent
3 Pay the assessed fee at the Cashier’s office Check the receipt of payment and issue 1 minute Dr. Clarina S. Sarmiento
stamped class card Mrs. Lorlina P. Solis
END OF TRANSACTION
 C. Adding/Dropping/Changing of Subjects

ADDING/DROPPING/CHANGING OF SUBJECTS
Schedule of Availability of Service:
Monday to Friday
During off-teaching hours
Who may avail of the Service:
Students of ISU
What are the Requirements:
Adding/dropping/changing forms, Official Receipts
Duration: 1 minute
How to avail of the Service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Secure dropping/changing/adding form at the Issue dropping/changing/adding form to 1 minute/student Dr. Clarina S. Sarmiento
Registrar’s Office students
2 Pay the Adding fee at the Cashier’s office Receive payment and issue O.R. 1 minute Mrs. Lorlina Solis
3 Fill up the dropping/changing/adding form Check the OR and the requested form if duly 1 minute
signed by the subject professor/instructor
with recommending approval by the
Registration adviser, noted by the Program
Chairman
4 Submit adding/dropping/changing form and wait Approve, rectify and Encode the added, 1 minute Dr. Clarina S. Sarmiento
for the approval of the registrar dropped, changed subjects in the automation
END OF TRANSACTION
 D. Evaluation of Record of Students
EVALUATION OF RECORD OF STUDENTS
Schedule of Availability of Service:
Monday to Friday
During off-teaching hours
Who may avail of the Service:
Students of ISU
What are the Requirements:
Application for evaluation, duly accomplished evaluation forms
Duration: 31 minutes
How to avail of the Service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Changes
1 Non-graduating and graduating students will Receive application for evaluation and 30 minutes/ Dr. Clarina S. Sarmiento
submit the application for evaluation update records of deficiencies of students; Student
evaluate student’s records for purposes of
graduation
2 Wait and receive the result of evaluation Provide the list of deficiencies to be settled 1 minute Dr. Clarina S. Sarmiento
END OF TRANSACTION
E. Issuance of Requested Academic Documents
ISSUANCE OF REQUESTED ACADEMIC DOCUMENTS
(TOR, Diploma, Certification, Honorable Dismissal Certificate of Authenticity and Verification)
Schedule of Availability of Service:
Monday to Friday: During off-teaching hours
Who may avail of the Service: Students of ISU
What are the Requirements: University Clearance, Official Receipts
Duration: 2 hours and 10 minutes
How to avail of the Services:
Steps Applicant/Client Administration’s Office Activity Duration of Fees and Charges Person incharge
Activity
1 Secure clearance form Issue clearance form to students 1 minute Dr. Clarina S. Sarmiento
2 Process the signing of clearance and submit to Receive duly accomplished clearance form 1 minute/student Dr. Clarina S. Sarmiento
the registrars’ office
3 Pay the required fee for the requested Receive the receipt and issue claim stub 1 minute/student TOR- 50 Mrs. Lorlina Solis
academic documents at the cashier’s office Diploma- 150 Dr. Clarina S. Sarmiento
Certification – 30
Hon. Dismissal-30
CAV – 30
4 Present the Claiming Stub Issue the requested document 1 minute Dr. Clarina S. Sarmiento
5 Present the authorization or SPA to receive Verify authenticity /legitimacy of the 1 minute Dr. Clarina S. Sarmiento
/claim the document in the absence of the presented authorization/ SPA and issue the
student requested documents
6 Wait and receive the duly signed TOR, diploma, Prepare, generate, countercheck and sign 2 hours Dr. Clarina S. Sarmiento
honorable dismissal certification and certificate transcript of records of graduating student
of authenticity and verification
7 Wait and receive the duly accomplished TOR Issue the requested academic documents 5 minutes Dr. Clarina S. Sarmiento
and diploma, etc….
END OF TRANSACTION
F. Application for Graduation
GRADUATION
Schedule of Availability of Service:
Monday to Friday
During off-teaching hours
Who may avail of the Service:
Graduating Students of ISU
What are the Requirements:
Official Receipt, Application for Graduation
Duration: 5 days, 16 hours and 5 minutes
How to avail of the Service:
Step Applicant / Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Submit duly accomplished application form for Receive application form for graduation 5 minutes Dr. Clarina S. Sarmiento
graduation
2 Verify the list submitted to the Registrar’s office Prepare list of candidates 2 hours Dr. Clarina S. Sarmiento
3 Wait for the result of deliberations from the Present the list for deliberation in the 2 hours-college Dr. Clarina S. Sarmiento
College, Campus and University Council meeting College, Campus and University Council council Instructors/Professors/Pres
meeting 4 hrs-campus ident/
8 hrs- VP’s/EO’s/CA’s
university
4 Pay required fee for graduation and attend Prepare for the holding of graduation 5 days GrandMarshall/
graduation rites Registrar/
Faculty members/
Admin Staff
END OF TRANSACTION
G. Endorsement
ENDORSEMENT
Schedule of Availability of Service:
Monday to Friday
During Off-teaching hours
Who may avail of the Service:
Students of ISU
What are the Requirements:
Official Receipt
Duration: 10 minutes
How to avail of the Service:
Step Applicant / Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Pay endorsement fee at the cashier’s office 5 minutes 30.00 Mrs. Lorlina Solis
2 Wait and receive the endorsement letter Prepare and issue the endorsement letter 5 minutes Dr. Clarina S. Sarmiento
duly signed by the Registrar
END OF TRANSACTION
II. Student Service Office
A. Admission Of New Freshmen/Transferees & Continuing Students
ADMISSION OF NEW FRESHMEN/TRANSFEREES & CONTINUING STUDENTS
Schedule of Availability of Service:
Monday to Friday
8:00-5:00pm
Who may avail of the Service:
Incoming Freshman/Transferees & Continuing Students
What are the Requirements:
Clearance (for transferring and graduate students)
Duration: 4 minutes & 30 seconds
How to avail of the Service:
Step Applicant / Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Submit the requirements Receive the payment & issue OR 1 minute 30.00 Mrs. Lorlina Solis
2 Submit the OR and clearance form Log the request and the Official Receipt 1 minute Ms. Ilyn C. Miguel
3 Print Certificate 2 minutes Ms. Ilyn C. Miguel
4 Receive the Certificate /affidavit Sign and release the Certificate /Affidavit to 30 seconds Ms. Ilyn C. Miguel
the client
END OF TRANSACTION
B. Issuance Of Certificate Of Good Moral Character
ISSUANCE OF CERTIFICATE OF GOOD MORAL CHARACTER
Schedule of Availability of Service:
Monday to Friday
8:00-5:00pm
Who may avail of the Service:
ISU students
What are the requirements:
Clearance (for transferring and graduate students)
Duration: 5 minutes
How to avail of the Service:
Step Applicant / Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Pay certification Fee Collect the payment & issue OR 1 minute 30.00 Mrs. Lorlina Solis
2 Submit the OR and clearance form Receive the request and the Official Receipt 1 minute Ms. Ilyn C. Miguel
Print Certificate 2 minutes Ms. Ilyn C. Miguel
3 Receive the Certificate Sign and release the Certificate to the client 1 minute Ms. Ilyn C. Miguel
END OF TRANSACTION
C. Pre-Admission and Admission

COLLEGE ADMISSION TEST

Schedule of Availability of Service:
Before the First Semester (April-May) & Before the Second Semester (October) starts
Who may avail of the Service:
Incoming new students (Freshman and transfer students)
What are the Requirements:
For Incoming Freshman: Form 137 (High School Card); Certificate of Good Moral Character, Result of National Career
Aptitude Examination (NCAE); and 3pcs 2x2 ID picture
For Transfer Student: Transcript of Records/Certificate of Grades; Honorable Dismissal; 3 pcs 2x2 ID picture
Duration: Depending upon the schedule of examination
How to avail of the Service:
Step Applicant / Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Provide brief information about his/ her Short interview with the client in his/ her 1 Ms. Ilyn C. Miguel
academic status academic status
2 Secure and fill up Student Cumulative Record Give SCR and Admission forms and direct the 1 minute Ms. Ilyn C. Miguel
and Admission Forms client to pay the testing fee
3 Pay the testing fee at the cashier’s Office Issue Official Receipt 1 minute 100.00 Mrs. Lorlina Solis
4 Submit filled up SCR & admission forms with the Collect all requirements and attached it to 2 minutes Ms. Ilyn C. Miguel
photocopy of all requirements and the OR the filled up application form together with
the OR. Evaluate the submitter credentials
5 Take the examination as scheduled Administer the Examination 1 hour Ms. Ilyn C. Miguel
6 Check the answer sheet of the client 5 minutes Ms. Ilyn C. Miguel
7 Release the result and direct the client to the 3 minutes Ms. Ilyn C. Miguel
next step of enrollment process
END OF TRANSACTION
 PRE-ADMISSION AND ADMISSION
Schedule of Availability of Service: 8:00 am to 5:00 pm, Mondays-Fridays
Who will avail of the Service : Incoming freshmen and Transferee students
Requirements:
For Incoming Freshmen students: For Incoming Transferee students:
Form 138 (High school Report Card) Certificate of grades/
Form 137 (Permanent Record) Transcript of Record
Certificate of Good Moral Character Certificate of Honorable Dismissal
Birth Certificate (Xerox Copy) Certificate of Good Moral Character
2 copies 2x2 latest ID Birth Certificate (Xerox Copy)
2 copies 2x2 latest ID
100 pesos for Admission Test fee
Pre-Admission:
Step Applicant / Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Submit the required credentials for incoming Evaluate the documents and receive the 1 minute/ Ms. Ilyn C. Miguel
Freshman or transferee students xerox copy student
2 Issue the Application Form for the 1 minute/ Ms. Ilyn C. Miguel
CAT(College Admission Test) and Admission student
Form
3 Fill out the Application and Admission Forms for Receive, evaluate and attach xerox copy of 5 minute/ Ms. Ilyn C. Miguel
the needed data then attach the colored 2x2 ID submitted credentials student
pictures on the space provided for and submit to
Office of the Student Services
4 Proceed to the cashiers office and pay the Check the OR for the College Admission Test 5 minutes/ 100.00 Ms. Ilyn C. Miguel
testing fee and present the OR to the office of Fee then attach to the duly accomplish student
the student services Application Form and give the schedule of
examination
5 The schedule of examination Conduct the Admission Test 1 hour Ms. Ilyn C. Miguel
6 Check and record the result of administered 5 minute Ms. Ilyn C. Miguel

7 Proceed to the releasing area OF the result of
the test to determine the right course for
him/her
Admission Test at the Admission Form at the
space provided for the score, equivalent and
remarks
Discuss the result of the test with regards to 2-3 minutes Ms. Ilyn C. Miguel
the chosen versus the suited course for the
client then release the document for the next
step

Admission
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person InCharge
Activity Charges
1 Proceed to the college offering his/her chosen Interview the student Department Chair/In-
course for interview Charge
2 Proceed to the Medical – Dental Clinic Encode student profile and assigns student 2 minute Mrs. Maribel C. Bravo
number and
3 Proceed to the Office of the Student Service File the duplicate copies of document Dr. Clarina S. Sarmiento
4 Proceed to the Registrar Office with the original Issue admission form 1 minute Dr. Clarina S. Sarmiento
copies of his/her documents and duly
accomplish Admission Form for Registrar
END OF TRANSACTION
D. Guidance & Counseling Unit
GUIDANCE & COUNSELING UNIT
Educational Placem ent Services:
Who will avail of the Service: Placement is necessary for students who:
- want/need to transfer to another school
- want to shift to another course
- transferees/irregular students who need necessary adjustments
- have been delisted from their major field of study and need to shift/transfer
Requirement: For those who want to shift need to present shifting form duly signed by their department chairman
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the Office of the Student Conduct preliminary interview to 2-3 minutes Ms. Ilyn C. Miguel
Services- Guidance & Counseling Unit and determine the appropriate educational
concern/problem to the Guidance counselor. placement service to be given to the
client
2 For Shifter- Secure a shifting form from the Determine whether the client’s original 2-3 minutes Ms. Ilyn C. Miguel
Registrar office and let it be signed the course is in line to the course he/she
department chairman then proceed to the wants to shift in.
Counseling Office for counselor’s approval.
Make responsible decision for himself. Conduct academic and career counseling 10-15 minutes Ms. Ilyn C. Miguel

END OF TRANSACTION
VOCATION AL PLACEM ENT UN I T
Services Offered
Who will avail of the Service
Requirements
Schedule of Availability of Service
: CONDUCT JOB FAIR AND VOCATIONAL PLACEMENT SERVICES
: Current and former Student of the University
: Transcript of Records, Good Moral Character Certificate, Picture & Resume
: 8:00 am to 5:00 pm, Mondays-Friday

Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the Office of the Student Services Checking of applicants qualifications and 20minutes Ms. Ilyn C. Miguel
particularly to the Guidance Counselor to requirements.
check the files of job vacancies

2 Check the accomplished form and Giving instructions on how to act properly 30 minutes Ms. Ilyn C. Miguel
requirements when scouting for a job

3 Submit requirements Checks and Identify students who are 1 day Ms. Ilyn C. Miguel
highly recommended for the needed job
or position.

4 Receive endorsement Endorses our graduate by giving 25 minutes Dr. Clarinda C. Galiza
recommendation letter

5 Follow up application to the agency where Follow-up feedback to the applicant 15 minutes Ms. Ilyn C. Miguel
he/she applied for a job.
END OF TRANSACTION
SCHOLAR SHI P UN IT
Services Offered : PROCESSING, MONITORING & EVALUATION OF SCHOLARSHIP
Who will avail of the Service : Current and former Student of the University
Requirements : Certification of grades, Scholarship Contract, Grade Review Form, Certification from sponsor/s
Schedule of Availability of Service : Before the start of classes until the Preliminary Examination (8a.m – 5p.m.)
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the Office of the Student Services Provide the client with scholarship form 1 minute Ms. Ilyn C. Miguel
particularly Scholarship Unit and secure
Application form.
2 Submit accomplished scholarship application Receive, review and compile student’s 2 minutes Ms. Ilyn C. Miguel
form and requirements. application and documents.

Verify name in the masterlist Include the name of the scholar in the 2 minutes Ms. Ilyn C. Miguel
masterlist for approval
END OF TRANSACTION
III. Finance Services
A. Verification of Accounts

VERIFICATION OF ACCOUNTS
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
ISU Students
What are the Requirements:
School ID
Duration: 5 minutes
How to Avail the Service
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the accounting office and present ID Verify accounts and issue verification slip 3 minutes Mr. Francisco Bulan
2 Receive verification slip and proceed to cahier’s Received payment and issue O.R. 2 minutes School fees Mrs. Lorlina Solis
office
END OF TRANSACTION
B. Issuance of Statement of Accounts

ISSUANCE OF STATEMENT OF ACCOUNTS

(for scholars with external funding)
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
ISU Students
What are the Requirements:
School ID
Duration: 3 minutes and 10 seconds
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Present scholarship grant to the accounting Prepare statement of accounts 3 minutes Mr. Francisco Bulan
officer
2 Receive statement of accounts Issue statement of accounts 10 seconds Mr. Francisco Bulan
END OF TRANSACTION
C. Collection of School Fees and other Receivables

PAYMENT OF TUITION FEE

Schedule of Availability of Service:
Monday to Friday (as the need arises, up to week ends)
8:00AM to 5:00PM
Who may avail of the Service:
ISU Students
What are the Requirements:
Enrollment Forms/Assessment Forms/Statement of billing
Duration: 10 minutes
How to avail of the service:
Steps Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the cashier’s Office for payments of Receives payment and issue O.R 5 minutes Depend on Mrs. Lorlina Solis
school fees such as tuition and other school fees the course
enrolled
2 Get the O.R. and proceed to the Registrar’s Issue classcards 5 minutes Dr. Clarina S. Sarmiento
office for issuance of classcard
END OF TRANSACTION
 PAYMENT OF OTHER FEES
( Adding/Dropping/Changing Subjects)

Schedule of Availability of Service:

Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
ISU Students
What are the Requirements:
Matriculation form and copy of previous O.R
Duration: 10 minutes during Prelim, Midterm and Final Exam
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Present form to accounting office Re-assess fees 5 minutes Depends on Mr. Francisco Bulan
the balance
2 Get the re-assess form and proceed to cashier’s Receives payment and issue O.R 5 minutes Mrs. Lorlina Solis
office
END OF TRANSACTION
E. Securing of Permits

SECURING OF PERMITS
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
ISU Students
What are the Requirements:
Official Receipt
Duration: 3 minutes
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the cashier’s office and pay accounts Receives payment, issue O.R. 2 minutes Mrs. Lorlina Solis
2 Receive permit Issues permit 1 minute Mr. Francisco M. Bulan
END OF TRANSACTION
IV. Clinic
AVAILING HEALTH SERVICES (MEDICAL & DENTAL)
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student currently enrolled at ISU
Current employed faculty and staff of the ISU
What are the Requirements:
Valid ID
Duration: Depending upon the health service
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Patient presents valid, updated University Nurse retrieve student’s medical records and takes 10 minutes Mrs. Maribel C. Bravo
ID to the nurse necessary vital signs and charts the brief history of
present illness
2 Patient proceeds to the nurse *Does nursing intervention/and laboratory 20 minutes Mrs. Maribel C. Bravo
procedures ordered by the physician
*Dispense oral medications and gives instruction as
to dosage and frequency of medicines
*Improved health teaching on cure and prevention
of acquired disease
3 Register her name at the clinic for the Include name of patient for the conduct of 2 minutes Mrs. Maribel C. Bravo
treatment needed. semestral medical and dental services
4 Patient proceed for checkup/treatment Attends to the recommended treatment of 1 day University medical/dental
patients during the semestral medical and dental team
services
END OF TRANSACTION
V. Library
A. Availing Library Services for Freshman & Transferee Students

AVAILING LIBRARY SERVICES for FRESHMAN & TRANSFEREE STUDENTS

Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student currently enrolled at ISU
Currently employed faculty and staff of the ISU
What are the Requirements:
Valid ID/Borrower’s Card
Duration: 10 minutes
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the Library and present the Check registration form if library fee is included in 1 minute Mrs. Vickylyn A. Guieb
registration form whether it is included in the assessment of fees
the assessment of fees
2 Secure Library card Issue Library card 3 minutes Mrs. Vickylyn A. Guieb
3 Borrow books wearing school ID and Checks ID and borrower’s card and issue books 5 minutes Mrs. Vickylyn A. Guieb
present borrower’s card
4 Return borrowed books Checks books and return borrower’s card 2 minutes Mrs. Vickylyn A. Guieb
END OF TRANSACTION
 B. Availing Library Services For Lost/Damaged Library Card

AVAILING LIBRARY SERVICES for LOST/DAMAGED LIBRARY CARD

Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student currently enrolled at ISU
Currently employed faculty and staff of the ISU
What are the Requirements:
Official Receipt/Borrower’s Card
Duration: 10 minutes
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the Cashier’s office and pay Receive payment and issue O.R. 1 minute 20.00 Mrs. Lorlina P. Solis
the library card
2 Proceed to the Library and secure Library Issue Library card 2 minutes Mrs. Vickylyn A. Guieb
card
3 Borrow books wearing school ID and Checks ID and borrower’s card and issue books 5 minutes Mrs. Vickylyn A. Guieb
present borrower’s card
4 Return borrowed books Checks books and return borrower’s card 2 minutes Mrs. Vickylyn A. Guieb
END OF TRANSACTION
 C. Availing Library Services for Outside Researchers

AVAILING LIBRARY SERVICES for OUTSIDE RESEARCHERS

Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Outside Researchers
What are the Requirements:
Valid ID/Referral letter/O.R.
Duration: 8 minutes
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the Cashier’s Office and pay Receive payment and issue O.R. 1 minute 20.00 Mrs. Lorlina P. Solis
the library fee.
2 Proceed to the Library, borrow books Checks ID and O.R. and issue books 5 minutes Mrs. Vickylyn A. Guieb
wearing valid ID and present referral
letter & O.R.
3 Return borrowed books Checks books and return borrower’s card 2 minutes Mrs. Vickylyn A. Guieb
END OF TRANSACTION
 C. Availing Library Internet Services

AVAILING LIBRARY INTERNET SERVICES

Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Students/Personnel/Outside Researchers
What are the Requirements:
O.R./Registration form
Duration: 10 minutes
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the Library & register for Assign computer unit for the researcher. 2 minute Mrs. Vickylyn A. Guieb
internet use.
2 For currently enrolled students, present Checks registration form whether internet fee is 2 minutes Mrs. Vickylyn A. Guieb
registration form and log in before included in the assessment form
entering the internet room.
3 Log out after using the internet Record time use and issue no. of hours used 2 minutes Mrs. Vickylyn A. Guieb
4 Pay the internet fee Receive payment and bring to the cashier for O.R. 2 minutes Mrs. Vickylyn A. Guieb
END OF TRANSACTION
VI. Records/HRM Office
A. Issuance of Service Records

ISSUANCE OF SERVICE RECORDS

Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Faculty and Staff of ISU
What are the Requirements:
Official Receipt
Duration: 5 minutes
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Fill up the Customer’s Action Sheet and proceed Receives payment and issue O.R. 30.00 Mrs. Lorlina Solis
to the Cashier’s office for payment (for personal
use)
2 Present Official Receipt Verify services of the requesting party 1 minute Mrs. Alma Y. Nunez
3 Receive Service Record Prepare, print and release the Service Record 5 minutes Mrs. Alma Y. Nunez
END OF TRANSACTION
 B. Authentication of Documents

AUTHENTICATION OF DOCUMENTS
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student of ISU; Graduate of ISU; Authorized representatives; Faculty and Staff of ISU
What are the Requirements:
Official Receipt
Duration: 5 minutes
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the Cashier’s office and pay the Receive payment and issue O.R. 1 minute 30.00 Mrs. Lorlina Solis
authentication fee.
2 Present the original copy of document /record & Verify authenticity of the document/record 1 minute Mrs. Alma Y. Nunez
O.R.
3 Have it stamped by the authorized officer Stamp document/record 1 minute/set Mrs. Alma Y. Nunez
4 Sign the documents 1 minute/set Mrs. Alma Y. Nunez
5 Receive the authenticated documents Release the authenticated documents 1 minute Mrs. Alma Y. Nunez
END OF TRANSACTION
C. Issuance of Certificate of Appearance

ISSUANCE OF CERTIFICATE OF APPEARANCE

Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Official, Faculty and Staff on OB from other Campuses and/or Agencies
What are the Requirements:
Travel Order
Duration: 3 minutes
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Present travel Order Check the Travel Order 1 minute Mrs. Daylinda G. Duquez
2 Register at the visitor’s logbook Fill up the date of appearance 1 minute Mrs. Daylinda G. Duquez
3 Receive Certificate of Appearance Release Certificates of Appearance 1 minute Mrs. Daylinda G. Duquez
END OF TRANSACTION
 C. Issuance of Various Certifications

ISSUANCE OF VARIOUS CERTIFICATIONS

Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Current and former employee of the University regardless of their status
What are the Requirements:
Official Receipt
Duration: 12 minutes
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the cashier’s office for payment Receive payment and issue O.R. 2 minutes 30.00 Mrs. Lorlina P. Solis
2 Submit Official Receipt and fill the customer Verify records according to the request 5 minutes Mrs. Alma Y. Nunez
action sheet
3 Requesting party wait while the person in Prepare Certificate 5 minutes Mrs. Alma Y. Nunez
charge prepares the certificate
4 Signing of Certificate 1 minute Mrs. Alma Y. Nunez
Dr. Clarinda C. Galiza
5 Receive the requested certificate Release the certificate 1 minute Mrs. Alma Y. Nunez
END OF TRANSACTION
VII. Business Affairs Office
A. Issuance of ID to Incoming Freshmen Students

ISSUANCE OF ID TO INCOMING FRESHMEN STUDENTS

Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Incoming freshmen student of the University
What are the Requirements:
Enrollment Form
Duration: 9 minutes
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Freshmen student will present Assessment/ Check if ID payment was included in the 1 minute Mrs. Alice O. Bete
Registration Form assessment/registration
2 Proceed to the Cashier’s office and pay the ID Receive payment and issue O.R. 1 minute 100.00 Mrs. Lorlina P. Solis
3 Picture Taking Inform the student for the schedule for 1 minute Mrs. Alice O. Bete
picture taking
4 Wait for 2 weeks after picture taking for the Check the printing of ID by the supplier ready 5 minutes Mrs. Alice O. Bete
release of ID for release to the students
Receive ID Check the OR and release the new ID 1 minute Mrs. Alice O. Bete
END OF TRANSACTION
 B. Securing Lost/Damaged ID

SECURING LOST/DAMAGED ID
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student of the Campus
What are the Requirements:
Official Receipt
Duration: 8 minutes
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Pay at the cashiering office Receive payment and issue O.R. 1 minute 100.00 Mrs. Lorlina P. Solis
***for Damaged ID: present the damaged ID to
the ID in charge
2 Picture taking Inform the student for the schedule of 1 minutes Mrs. Alice O. Bete
picture taking
3 Wait for 2 weeks after picture taking for the Follow up the printing of ID by the supplier 5 minutes Mrs. Alice O. Bete
release of ID ready for release to the students
3 Receive ID Check the OR and release the new ID 1 minute Mrs. Alice O. Bete
END OF TRANSACTION
C. Purchase of Uniform

PURCHASE OF UNIFORM
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student of ISU
What are the Requirements:
Official Receipt
Duration: 10 minutes
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Pay uniform for PE, Polo, NSTP and Receive payment for uniform and issue O.R. 2 minutes 350-PE Mrs. Lorlina Solis
organizational uniform to the Cashier. 225-polo
25 – logo
175 – Org.
125 – NSTP
2 Specify the size of PE and Polo Record the size of uniform per student 1 minute Mrs. Alice O. Bete
3 Wait for 2 weeks for the release of the uniform Order size of the uniform to suppliers 5 minutes/order Mrs. Alice O. Bete
4 Receive the ordered uniform from CBAO Distribute/release and check the fitness of 2 minutes Mrs. Alice O. Bete
the uniform
END OF TRANSACTION
D. Dormitory Rental

RENTAL of DORMITORY
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student of ISU
What are the Requirements:
Application Form/Contract
Duration: 7 minutes
Who to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the CBAO office and fill up the Issue form and reserve for bed space 5 minutes Mrs. Alice O. Bete
reservation form
2 Pay 1 month advance payment and 1 month Receive payment and issue O.R. 2 minutes 150.00/month Mrs. Lorlina P. Solis
deposit
END OF TRANSACTION