SB+ A Daily Working Life Scenario PDF

Best Practices
Maintenance Briefing Notes SB+ a daily working life scenario

Up-front maintenance tasks preparation: quicker, easier, safer
Maintenance Briefing Notes

Best Practices
SB+ a daily working life scenario
Introduction
During the analysis of maintenance operations contributing to operational interruptions,
people often focus on the mechanics, their environment, and the quality of how they
conduct their work on the aircraft.
With this issue of the Maintenance Briefing Notes, we would like to look at the
preparation and planning stages, particularly those upstream in the process, before the
mechanics performs their tasks according to the instructions provided.
We also intend to raise awareness of a new customized feature, available since mid
2008, which will facilitate both affiance improvements and reduce human errors.
We hope you find this edition of the Maintenance Briefing Notes of value, and would
very much appreciate your feedback (mailto:uwe.eggerling@airbus.com).
Frank Schreiber Uwe Eggerling
Vice President Author

Maintenance Programs & Services Maintenance Programs & Services
Customer Services Customer Services
Page 1 of 11
Best Practices
A typical Scenario…?
John Doe’s daily working life

Does the following scenario sound familiar to you:
John Doe, who works in the Technical Services Department, is screening Service
Bulletins (SB) produced by the aircraft manufacturer.
He receives an SB which attracts his attention, because it supports increased dispatch
reliability, and also reduces maintenance costs.
The information contained in the SB is good enough for a first assessment; however,
John would like to know more about the technical details.
Where to get them from?
Oh yes, the Technical Follow Up’s (TFU) are a good tool just for that.
Having located and accessed the TFU database, the next question is whether there is a
TFU on this particular subject, and which TFU in the batch of TFU’s issued on this ATA
chapter is relevant?
Well, it only takes a bit of extra time to read through all the TFU’s to finally find the one
he needs.
Satisfied with the technical background provided, John decided it will be indeed good to
embody this SB in his fleet.
Now, John Doe’s fleet consists of 100+ aircraft of the concerned type, and reading
through the SB, he discovers that it applies only to a limited configuration standard.
At this point John recognizes that he has to plan extra time to go through all the tail
numbers in the fleet, check the paperwork of modification work done in the past, and
finally physically cross-check the installed part on the aircraft, to determine those
aircraft for which the SB applies.
On John’s desk are now the SB, the TFU, the paperwork related to modification work
done in the past, and his hand-made list of aircraft tail numbers he would like to
modify.
Before preparing the Engineering Order draft, John needs to review the AMM, locate the
appropriate chapters, identify the required resources and their corresponding skill
levels, and determine if the right tools are in place.
John can now use the information contained in the increasing pile of documentation on
his desk to write the job instruction cards.
In the middle of all this, John Doe’s portable phone rings, and his son has sent him an
MMS (video SMS) of a goal he scored during a football match just one hour ago!
At this point John asks himself, if at times of advanced technologies and communication
means, can the time spent to manually select all the material for producing the job
cards not be made a bit easier for him.
Page 2 of 11
Best Practices
I Maintenance errors at different activity levels

In the July 2008 edition of the Maintenance Briefing Notes, we published an analysis
based on the operational interruption database, depicting which type of maintenance
operations have most contributed to delays and cancellations.
A comparison was made for the time period from 1974 to 1987, and from 1998 to
2007, i.e. the “senior” aircraft technology, with today’s state of the art technology
aircraft.
In this review we attempted to identify if there were any visible trends related to the
evolving technologies.
One indicator caught our attention, called “Job set up / Preparation which increased
from 9.6% in the first period to 15.1% in the second period.
Maintenance Errors at Different Activity Levels - 1974~1987
Maintenance Errors at Different Activity Levels - 1998~2007
Page 3 of 11
Best Practices
One could conclude that the increased complexity, combined with the increasing
number of aircraft in multiple configuration standards, being managed by an ever-
changing workforce profile, may have contributed to this trend.
At every step of a working process, where there is also human intervention, there
exists the possibility to introduce human factors errors.
The FAA “Operators Manual, Human Factors in Aviation Maintenance”, quotes that
according to research done, “Aviation maintenance personnel spend 25-40% of their
time searching for, using and completing maintenance documentation”.
To come back to John’s time management question, AIRBUS, for example has recently
introduced the digital Service Bulletin.
II Customized SB’s to ease maintenance task preparation: “SB+”

What can “SB+” do for you
• Ease up-front maintenance operation and preparation
• Reduce the time for preparation work
• Reduce the manual interventions
“SB+” is available since mid 2008
SB+ is online today and can be consulted in Airbus World through Airbus AirN@v /
Engineering.
Maintenance & Engineering

© AIRBUS 2007 S.A.S. All rights reserved. Confidential and proprietary document.
AirbusWorld provides access to SB+

From SBNC to Reality 1
Page 4 of 11
Best Practices
SB+ provides the following main features:
Displays the SB’s applicable to your fleet only
(John has registered to Airbus event notification service, and will automatically receive
for each new SB applicable to his fleet, a written e-mail notification including a link
towards the document).
Consult SB & VSB
One
One or
or several
several MSNs
MSNs separated
separated by
by aa
«« ,, »» (e.g.
(e.g. 0230,0253,0255)
0230,0253,0255)
Access
Access SBs
SBs applicable
applicable
to
to your
your fleet
fleet only
only
ICAO
ICAO code
code
One
One or or several
several Mod(s)
Mod(s)
number
number separated
separated by
by aa
«« ,, »» (e.g.
(e.g. 12345,12346)
12345,12346)
SB
SB compliance
compliance
SB
SB type
type (Inspection
(Inspection or
or
Modification
Modification SB)
SB)
Search
Search SBs
SBs with
with SBIT
SBIT Search
Search SBs
SBs with
with SB
SB Booklet
Booklet Restrict
Restrict the
the search
search to
to warrantable
warrantable SBs
SBs Restrict
Restrict the
the search
search to
to Alert
Alert
SBs
SBs
Page 5 of 11
Best Practices
The SB paragraphs are tailored according to a given configuration standard
Click on Content per Configuration

to access the SB customized by
configuration in .pdf format
Select the Content per Configuration file in

PFD format available at MSN or fleet level
Open the file
Page 6 of 11
Best Practices
Structured work packages according to the selected configuration

SB structured in work packages

‘Configuration’ includes…
• Manpower
• Skill level
• Material
• Planning information
Page 7 of 11
Best Practices
MSN filtering
This function is what John needs to extract only the 20 SB pages reflecting his MSN, out
of the 100+ pages envelope covering the entire aircraft family
Click on
Apply
Page 8 of 11
Best Practices
New illustrations using photos
Using DMU data

Photo in SB
New illustration format
Hyperlinks to referenced documentation
- including generation of job instruction cards
Click on printer
Generation of Job Cards

Page 9 of 11
Best Practices
All items described so far, help John produce the job instruction cards customized for
his fleet, and he is now as close as a few mouse clicks away from completing the task.
John concluded that, after comparing his efforts to collect all necessary documentation
manually, and instead using SB+, he can easily cut the preparation time by at least a
factor of two (which by the way, includes sending a reply to his son congratulating him
and apologizing for not being there to see the goal in person).
III Conclusion
The Service Bulletin Department at Airbus Customer Services, has received positive
feedback from customers using the SB+ tool, who have encouraged us to promote this
service.
Airbus recognizes that improved efficiencies in the planning and preparation phases,
can also contribute to reducing human errors upstream in the process, before the
instruction reaches the maintenance mechanic.
Our commitment is to continue innovating our products to better meet your

expectations.
In conclusion, we hope you found this issue interesting and worthwhile, and as we want
to ensure that the content of the Maintenance Briefing Notes meets your expectations,
we look forward to your comments and feedback, either to:
mailto:uwe.eggerling@airbus.com
or
mailto:frank.schreiber@airbus.com
If you have any questions regarding the SB+ tool, please contact Jean-Philippe Jacq:
mail to: Jean-Philippe.Jacq@airbus.com
Page 10 of 11
Best Practices
This Maintenance Briefing Note (MBN) is part of a set of Briefing Notes that provide an overview of the applicable standards,
techniques, best practices, human factors, suggested company prevention strategies and personal lines-of-defense related to
major threats and hazards that may affect maintenance.
This MBN is intended to enhance the reader's safety awareness but it shall not supersede the applicable regulations and the
Airbus or airline's maintenance documentation; should any deviation appear between this MBN and the Airbus or airline’s
maintenance documentation, the latter shall prevail at all times.
In the interest of aviation safety, this MBN may be reproduced in whole or in part - in all media - or translated; any use of
this MBN shall not modify its contents or alter an excerpt from its original context. Any commercial use is strictly excluded.
All uses shall credit Airbus.
Airbus shall have no liability or responsibility for the implementation or use of this MBN, the correctness of the duplication,
adaptation or translation and for the updating and revision of any duplicated version.
Airbus Customer Services

Maintenance Programs and Services
1 Rond Point Maurice Bellonte - 31707 BLAGNAC CEDEX FRANCE
MBN Reference : MAINT – Best Practices –January 2009
Page 11 of 11

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Best Practices

Maintenance Briefing Notes SB+ a daily working life scenario

Maintenance Briefing Notes

Up-front maintenance tasks preparation: quicker, easier, safer

Frank Schreiber Uwe Eggerling

Vice President Author

John Doe’s daily working life

I Maintenance errors at different activity levels

Maintenance Errors at Different Activity Levels - 1974~1987

Maintenance Errors at Different Activity Levels - 1998~2007

II Customized SB’s to ease maintenance task preparation: “SB+”

Maintenance & Engineering

AirbusWorld provides access to SB+

SB+ provides the following main features:

Displays the SB’s applicable to your fleet only

Consult SB & VSB

From SBNC to Reality 2

The SB paragraphs are tailored according to a given configuration standard

Click on Content per Configuration

Select the Content per Configuration file in

Open the file

From SBNC to Reality 3

Structured work packages according to the selected configuration

SB structured in work packages

From SBNC to Reality 5

New illustrations using photos

Using DMU data

Hyperlinks to referenced documentation

- including generation of job instruction cards

Generation of Job Cards

Our commitment is to continue innovating our products to better meet your

mail to: Jean-Philippe.Jacq@airbus.com

Airbus Customer Services

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