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Sayonara PROFILE

Dawoodtabar A project and program manager with over 20 years experience in health care
business operations and technology systems. Motivated, dynamic and analytical,
with a successful track record of achieving business critical initiatives with
aggressive timelines. Excellent team leader with a keen eye for team building and
KEY SKILLS development.

• Capability Maturity
EXPERIENCE
Model Level III System
Development Lifecycle Senior Project Manager - Information Technology 2004-2017
Project Manager - Western Region Operations
• Project Development Centene Corporation / Health Net
Lifecycle Management Woodland Hills, CA

• Health insurance • Led enterprise-wide business operation teams to complete migration of


expertise Nationwide health insurance business to Health Net systems
• Led cross-functional teams to implement the system and business process
• Strategic thinker and changes required to comply with several high profile settlement terms of
agreements
maximizer
• Managed implementation of health insurance business operation initiatives for
Customer Contact Centre, Membership, Claims, Sales and Mental Health
• Champion of continuous
Network
process for quality and
customer service • Served as a single point of contact to Customer Contact Centre VP to oversee
and manage business operations portfolio

• Highly motivated and • Managed technology and vendor project portfolio for Western Regional
strong team builder operations
• Provided team mentorship and participated in continuous process improvement
initiatives

Principal Consultant - Information Technology 1991-2003


Principal Systems Analyst - Information Technology
Systems Analyst III - Information Technology
United Health Care / Pacificare Health Systems
Cypress, CA
RECOMMENDATIONS
• Managed information technology teams, working with Customer Contact Centre
to implement and deliver an Online Reference Manual for staff to improve call
“Managed projects with time
tight timeframes that were
highly critical to the • Provided Online Reference Manual connectivity to customer service vendor,
company’s success” prepared the initial OLRM disaster recovery plan, and provided enterprise-wide
support for OLRM, including member and provider portals

“Can take on any • Managed information technology team to work with claims business operations
to implement and deliver the first HealthNet.com online provider registry and
assignment and see it
claim status inquiry / response system and HIPAA remittance advice system
through”
• Managed information technology team to work with medical management
“Exceptional project business operations to implement new core system function, using Vitria
management skills” middleware, to verify member eligibility on MedUnit.com
• Converted Pacificare Behavioral Health core systems to new managed care
system and implemented an automated interface between the two systems
TECHNICAL SKILLS • Supported management with project and resource estimates, and monthly
information technology department budget forecasts
• Led Joint Application Development sessions to analyse business operations
requirements against the Erisco managed care system to identify functionality
• VAX
gaps/enhancement requirements
• DEC • Provided leadership to install and configure AMYSIS managed care system for
the Northwest Region; as one of the company’s top business initiatives
• Tandem
Consultant - Information Technology 1988-1991
• AMYSIS AGS Consulting Services
Los Angeles, CA
• FACETS

• Filenet • Supported development and maintenance of Security Pacific Bank’s patch and
online cash management systems
• Vitria
Systems Programmer / Analyst - Information Technology 1985-1988
• ServiceNow Transamerica Insurance Group
Orange, CA
• Pathway

• Cobol • Implemented enhancements to billing reconciliation applications


• Provided billing reconciliation systems production and customer support
• TACL services
• SQL

• DDL EDUCATION

Stanislaus State University


Turlock, CA
Bachelor of Science in Mathematics / Computer Science
CONTACTS

PMI Certifications
SDLC and PDLC
Email

sayonarada@me.com Office Tools


MS Office Tools including MS Project, Powerpoint and Visio

Tel (310) 555-5555 Health Care Industry Standards


HIPAA Privacy and Information Security
Health Care Fraud
Linkedin

Records Management
https://www.linkedin.com/ Compliance and Ethics rules
in/sayonaradawoodtabar/

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