PROJECT REPORT

PROJECT TITLE: COLLEGE COMPLAINT SYSTEM

Description of current system
Currently, there are no sufficient systems to handle the complaints.
Also, there is no proper procedure wherein all the people in the college use a similar platform to
voice out their grievances.
The current system handles the logging of complaints manually, where a student has to submit
a letter stating the problem, to the class teacher, which is addressed to the HOD and then the
appropriate action is taken.
Not only the students, but also the other members of the college, like library staff members,
faculty, lab technicians, etc. might be having certain issues.
Even if a student complains about something, he/she has a fear of whether the person against
whom the complaint is being submitted, will take any unnecessary action against him/her, as
his/her identity is being revealed (the person against whom the complaint is being submitted
can be a student, faculty, library head, etc. ).
To address these issues, we need an online system to manage the complaints.
The time taken in the current procedure for the complaint to be looked after is quite long.

Limitations of current system

In the existing system, the interaction between the complainant and the institution doesn’t
happen smoothly.
Most of the colleges do not have a system to listen to student’s or staff’s problems.
The students and staff members can’t get involved in the process due to certain restrictions.
Handling complaints of a large number of people often becomes a tedious job.
Most of the systems can’t manage the response from the institutions, which make the
complaints go unrecognized.
No proper notifications are handled by the system, which keeps the things on hold.
There has to direct communication between the complainant and the management, which is not
possible in the current system.
Quick responses and requests are the needs of a well proposed complaint management system.
Identity of the complainant should be kept anonymous, which makes the communication
smoother, which is not the case in the current system.

Proposed system
 The proposed system manages the complaints related to the college students, employees (Principal,
HOD, Library head, Library user). The college members can register themselves and access the
functionalities provided by the system. They can track the status of the complaint, give their feedback,
and receive notifications.

Advantages of the proposed system

Complaints are forwarded to the intended person.
Admin can search the user from their user id, username, user type.
Nobody’s identity is revealed.
A single platform is being used by the management, non-administrative staff and the students,
as well.
The complaints can be directly forwarded to the principal as well.
The users, against whom the complaints are made, can come to know the flaws in the institution
and can take the required actions to correct them.
Complaints are tracked efficiently.

SYSTEM REQUIREMENTS:
Hardware requirements
Intel Pentium Quad Core Processor or higher
4 GB RAM
500 GB Hard Disk
Software Resources
Operating System:
Windows OS
Backend
SQL Server 2016
Programming Language
ASP.NET 4.0
Environment
Microsoft Visual Studio 2010
 WORKING:
The project contains functionality for admin and other users (principal, HOD, teachers,
librarian, and students). Registration for users supports validation of input, and accepts
general details. The users (except admin) can add new complaints, view the status of
complaints and are supposed to give their feedback. The admin manages the various
users, can add new users in the system. Also, he has the privilege to send notifications
to the users about the status of the complaint that their complaint has been registered
and is being looked upon. Upon successful lookup into matter, admin changes the status
of complaint from “pending” to “completed”. Notifications are sent via emails.

(The black book is attached as well for proper reference)